Betfair Review

My account was deactivated a couple of years ago. I used their online chat to get the account reactivated and spoke with their agent Sarah. She was excellent and resolved the problem for me, ensuring that I set up a strong password and 2FA. Excellent service

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Acca edge on the accumulators is a waste of time as it cannot be trusted and you are taking a big risk ,if any of the games are void ,you lose the bet anyway ,and they say this as part of the terms and conditions.

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Worst Customer ServiceComplete fraudsters,Took my card info with manipulation and the Agent Mathew threatened me…Need to stop these Apps

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Had an issue with a free bet Ajay,,went the extra mile to help,,a good person with a good team

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Won some money withdrew it and because I deposited some of it back to play with for fun they limit my account to very little amount per month, until I do a 3 hour live chat with them awful gambling company but no worries anyway because I use other sites so their loss bye.

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Very good company to deal with. Their support team is excellent and extremely helpful.

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Decent for sports bets BUT STAY AWAY FROM CASINO! Genuinely the worst slot rate I’ve ever seen…You’ve got a chance at finding a leprechaun at the bottom of a rainbow than winning anything on their slots

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Truly awful website. In 30 years of betting online the worst I’ve encountered in terms of how often it crashes. I’ve cleared cache and cookies as advised and no change. Appalling and basically unusable.

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Really bad I can’t lie deposited about £400/500 in 2months won nothing bigger than £30

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Had a little issue needing help and Salman very kindly explained all that I needed to do; Just awesome and very much appreciated; All my queries resolved; Many thanks; Kind regards;Denis

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amazing team friendly and overall just really good thank you jack you need a raise

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BETFAIR IS CROOKED…..I WON €750 TODAY, THEY WOULD NOT PAY, HAD TO SEND IN EVERY UTILITY BILL I HAVE. THEY ARE LAUGHING AT GDPR AND GAMBLING REGULATIONS. HAD TO TALK FOR HOURS WITH BOT, AND THEN LOST THE WINNINGS AS THEY WOULD NOT PAY OUT DUE TO GAMBLE AWARE, BUT I WAS ALLOWED GAMBLE AND DEPOSIT MORE MONEY, JUST NOT WITHDRAW. STAY AWAY FROM THIS SITE. I WILL CONTACT THE GAMBLING REGULATOR IN MY COUNTRY TO INVESTIGATE THEIR METHODS, AND I WILL ASK TO REVOKE LICENSE.

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I give a 1 star rating because i there is no option for 0, website has changed and is now very user unfriendly on the desktop, it is very similar to the mobile app which is fine for mobile phones, but not for desktop computers

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I asked betfair to close down my account and return my money to my bank. Instead they suspended my account and are withholding my funds illegally. I had only signed up to this company 10 minutes before asking them to delete my account and return my funds.They hide behind Internet chat and don’t take phone calls or complaints any other way. ADVOID THIS SCANDALOUS COMPANY AT ALL COSTS.They are thieves and hide behind a wall of silence and rude customer service staff. This company should be wiped out

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I’ve got to say credit to Betfair and I highly recommend using them. My basis for this is we all have issues sometimes and I’ve raised one with Betfair and the whole process was explained which it should be. I’ve also had the same with Ladbrokes and Will Hill in the past and their response infuriated me. They didn’t answer my query and blocked my account insulting me with “maybe you have a gambling problem”. They don’t take complaints well whereas Betfair as it says in the name ironically were fair, understanding and very helpful. This is a genuine, honest review.

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To be fair it took a while to get an answer to my question, but Nayim sorted it out for me in the end. For a non techy like me it was hard swapping from screen to screen in order to follow the instructions, but we finally got there .

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omg the support team on help is so useless full of low iq people, the one named Kuta and the other named Dannish, i have sent them 2 bills pictures of license card as well and they could not do anything, what kind of employees are those useless kind of people who cannot activate an account based on what they asked i provided, why are they working over there ? they getting paid doing nothing.

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Betfair have simply sucked the benefits that customers used to have when betting. I bet small on options like Lucky15, and best price guaranteed, and these have all been stripped away. Ante post these days is like a lottery, along with the inclusion of horses that are generally not going to run in a race. I have to check on entries to confirm this. I say generally.Yet, they hold individuals to ransom when it comes to opening an account.I have not bet a lot leading up to the Cheltenham Festival, and I absolutely mean it when I say I am looking forward to handing my hard earned cash to an on course bookie, and getting the excitement from that. The fun does not stop that way.Why oh why are Betfair, and they are not alone, shafting hard working punters. And no, the ‘we offer different incentives’ does not wash with me. Offer me 3 x odds for 1 winner on a lucky 15, and best odds guaranteed on multiples. You must have made enough money by now???

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Been with betfair for years and never had a problem.I logged in a few days ago and found £5 had been bet on roulette but I told them it definitely wasn’t me.My account has been suspended now for 3 days and when I try to contact someone I get a message telling me they are very busy.I left a message telling them to keep the £5 and just let me access my account please but it’s still suspended?

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used to be 5 stars but the loss of the Best Odds Guaranteed on UK races means will be using other bookies who do offer that facility, something they gave to punters theyve decided to take away, obviously was affecting the huge profit margins already being madeAlso would advise never play slots after 2am in the morning, I suspect the advice online about slot playing is correct, most bookies do their resets at 1-3am at which point its back in collect peoples cash to start refilling for the next day, so are they turning it off at 2am so nothings won before 7-8am in case a biggy happens and no staff to deal with it. Do agree with online advice peak time for payouts with most of these sites is between 6pm and 2am before they do the next reset – Still more dissappointed about the loss of best odds guarantee, dont know if Betfair are aware giving a little back can keep the punters loyal

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With Betfair exchange ,you have to make twenty bets in a month to qualify for the promotions,I played my part in this .then come the following month they have stopped giving them out, they have moved the goal posts.You betfair exchange are a law to THEMSELVES.Dont bother with these pirates.

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Waiting nearly a year for my account to be verified, sent through Passport and prove of address and account still on hold. Don’t waste your time.

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Having struggled to resolve my account problem for a few days., I finally had it resolved by an agent, Mohammed and would like to express my thanks to him, I called about 1.0pmNick Cornwall

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Waiting more than 6 months for my details to be verified, absolutely appalling customer services.Complaints should be sent to resolver.co.ukBut even this site is difficult to get any feedback from.

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I think this is a great service and find their customer support to be really good, unlike Betway for instance. Great markets also and the exchange is terrific. 5 Stars.

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Gone badly downhill . Odds are terrible and the cash-out is a con as it is suspended most of the time

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I had an issue with a promotion offer and requested help and I was assisted quickly and with resolution and with perfect manners. 100% supported when required.

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They give you bonus and free spins but in reality they only have about 10 eligible games to play this on. search for any of the games they are not available to play. Not one can be found. Awful

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Betefakr are horrible site agent Nora amazing lady she suspend me account but just ask information about the welcome she already closed me account but spend the 20£

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Had issue with promo, but sorted within 15 mins…first time I had to contact customer service and they were great. Thank you

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Great customer service whenever I’ve needed it. Answered any questions, fixed any issues, and been polite throughout.

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I’m glad I found out with smaller stakes that Betfair can just do as they please regarding winning trades, and then retracting them. I didn’t expect to have so many issues using the exchange. Latest, I’d cashed out in a football game when the team I’d backed scored and went 1-0 up, the cash out was successful and price remained settled. A VAR check was then announced minutes after, goal ruled out, price began to drift back out. But I was happy cos I’d got the cash out in time, all confirmed and successful. A minute later, hey ho, my bet’s still in play and a negative cash out offered, stake taken back out of account.I’m sure there’s loads of small print explaining all this, and how they’re allowed to f*** people over and get away with it, though

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amazing customer service. Rohitha sorted my banking problem out where i couldnt withdraw my winnings. after 10mins the team sorted it and now my withdrawl is in my bank account, thanks again

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After 14 years of using Betfair they randomly closed my account saying I had multiple accounts (I don’t – it was obviously an automation failure in their data architecture which several people have had issues with in the last few months). They have no customer service or complaints procedure, only a live chat filled with people who cannot help you and take 10+ minutes to respond to every question. I supplied them with every document they asked for and still nothing has happened. They’ve stolen my money after being a customer for 14 years!!

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I had a technical issue with my sign up £40 promo, but Luke from the help team assisted me so well with this process, and got everything sorted! Definitely should try this site

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Great games always something new to try. And the free daily game I have won £50 on and often get free spins from. The customer service if you need help is quick and friendly.

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I had some issues with my withdrawls and naveen and Reuben were great, they got the problem sorted straight away, I havant had any problems since and when you want to withdraw your cash its instant in your bank, and any problems they are quick to respond, fantastic customer service, highly recommend this company to anyone

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This has always been the exhange I have used and I don’t see any reason to move elsewhere. It’s so easy to use and navigate. I have only had to speak to customer service once regarding an issue and they were straight on it to sort out my problem

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Outrageous had this app a couple weeks and make sure i get every promo spent £15 today to access 50 free spins won 5p off it and I also got a scatter 5P!!!!!! This game is fckn terrible and needs shutting down very unfair and to have Betfair as your name silly you all want to be ashamed and start paying people out properly weirdos

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Terrible experience could not see chat and they never give bonuses just take

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Very fast customer service could not fault them very helpful

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I don’t see why it’s got loads of bad reviews? The customer service is great and the free daily games they offers work really well/ casino

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Vishal (webchat) was extremely helpful and quickly re-instated my account when I had an issue with logging in, thank you

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Been off the site for a few years although customer service operator Somana was a great help in getting me off and running again… Superb service

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I have been a customer for over 18 years. I suddenly found I could not access my account due to self-exclusion. I certainly did NOT self-exclude! Their customer service is non-existent. They have no contact telephone number. no email address. They only supply a ridiculous chat facility. The chat facility means long waits and being passed around from one agent to another. I have money in this account which I can not withdraw. My advice to everyone is to avoid this site.

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Avoid this CLOWNS. They sell your details and withhold your funds. In my case I reported to Ecoban secu rities Took less than a week a day I was sorted.

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Like many other users said after registration and uploading my card, proof of address and passport they locked my account. Clown website AVOID, THEY STEAL AND SELL YOUR DETAILS and won’t let me remove my account now.

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after being with betfair for over 20 years I had a query about online gambling, they were sometimes a little bit slow to respond but the customer service department were very courteous and helpful, and after being out of action for a couple of weeks and betting with local bookmakers it is a no brainer you just have to bet with Betfair.

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Not the result I wanted, but the correct rules were applied and happy to except this. Operator was extremely helpful and polite throughout.

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Great service on resolving the problem very pleased John

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