- Payment is made quickly and efficiently
- Thousands of live streaming events made available as long your balance is positive
- Placing high wager bets can be done without speaking to a representative of the website
- Their more in-depth pages of particular sporting events to place a variety of bets on is a little sluggish and not as clear as other websites
- Accessing their live chat and speaking with an advisor can prove challenging
- How easy on the eye is the bet365 website?
- Does bet365 offer competitive odds or the best odds in a certain sport?
- How good is the market coverage and selection of bets on bet365?
- How good is In-Play betting on bet365?
- What selection of bonuses and re-occuring promotions does bet365 have?
- How easy is it to deposit and withdraw funds with a bet365 account?
- How friendly and fast is the bet365 customer service and live chat service?
- Can you trust bet365?
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frequently asked questions
What is Bet Builder?
Bet Builder gives you the ability to create your own personalised pre-match bet on any Soccer game. By selecting outcomes from the most popular markets and adding them to your bet, you can calculate your odds. For example, you can choose First Goalscorer, Both Teams to Score and number of corners to create one single bet with the price for the combined selections.
How does "Edit Bet" work
Edit Bet gives you the ability to add, swap or remove selections and increase the stake on unsettled bets both pre-match and In-Play. You can also use the feature to change your bet type to any applicable multiple option. For example, you have the ability to turn your unsettled treble into three doubles.
What is cash out and why is your offer good for punters?
Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished. When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.
bet365 also allow you to create a request for your bet to automatically Cash Out entirely or for a partial amount, when the Cash Out amount offered reaches a chosen value.
How do I place an accumulator or multiple bet on bet365?
1. Take your selections to the Bet Slip.
2. The largest available accumulator will display at the bottom of the Bet Slip. To view additional multiple bet types select Show all multiples.
3. Enter your stake into the relevant bet type stake box and select Place Bet.
The bet types displayed will depend on the number of selections you have included on the Bet Slip.
If the multiple bet option you would like does not appear, simply go to your Preferences and update your Betting Options to Show All. You may need to log out and back in for this to take effect.
Can I trust the bet365 site, is it secure?
The bet365 website uses 256-bit Thawte SSL (Secure Sockets Layer) to encrypt data going to and from the site, including personal details and any debit/credit card information. They use encryption on all of their pages and this can be verified by seeing the padlock symbol in the address bar at the top of the page. This symbol indicates that SSL is being used and all information sent to and from the site is encrypted.
bet365 has several firewalls in place to create strong layers of defence which work to prevent unauthorised access to our servers.
bet365 operates an Information Security Management System (ISMS) to protect the confidentiality, integrity and availability of information. bet365’s ISMS has been certified in accordance with ISO/IEC 27001:2013, an internationally recognised standard for information security.
Does bet365 provide Live Streaming?
Yes, to use the Live Streaming service you need to be logged in and have a funded account or to have placed a bet in the last 24 hours. Any fixture or event on our website which has the Play or Video icon next to it is scheduled to be shown via Live Streaming.
Live Streaming can be viewed on the In-Play page by using the drop down menu directly above the stream and selecting the event you wish to view. Navigate to the In-Play betting on that event and select Watch for the Live Stream to appear (on Tablet, the Live Stream will automatically appear when on the event In-Play).
On Desktop, you can lock your stream by clicking the pin icon which will allow you to keep watching your chosen stream whilst you navigate around the In-Play page. To enlarge the stream click the arrow icon found above the pin icon.
Can you explain what an Asian Handicap is?
Whole line Asian Handicaps
These bets are settled in much the same way as traditional Handicap bets. The exception being that stakes are returned if the match result is a draw after the Asian Handicap has been applied.
Where bets are placed on an Asian Handicap In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this fact.
Half Line Asian Handicaps
Half line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.
Split Line Asian Handicaps
Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided with half of the total stake going on the whole line Asian Handicap
and half on the half line Asian Handicap. For settlement examples, refer to our Soccer Rules page.
How can I find promotional offers?
bet365’s great selection of sports offers can be found by visiting their Promotions page.
How long does it take to deposit and withdraw from my account?
Deposits can be made instantly using debit and credit cards, prepaid vouchers and ewallet systems.
The amount of time that your deposit or withdrawal will take will vary depending on your payment method. For full details relating to clearance times please refer to the bet365 payments page.
How long does it take to settle a winning bet?
bet365 try to settle bets as quickly as possible (often within 5 minutes). For some events, they have to wait for an official confirmation of the result before settlement takes place, which can cause a slight delay. They aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.
How easy on the eye is the bet365 website?
bet365 have it spot on with their site as it is both easy from a visual perspective but they also have a really easy navigation from which you can find the sport or market you are looking for very quickly.
The color scheme of the site works really well with dark green, dark grey, lighter grey for heading sections and then white text for events and all markets. The white text makes each element stand out. On the left menu you have all of the sports listed, and if you mouse over a sport a small star will appear to the right, click and this then adds this as one of your favorite sports and places it at the top of the left side menu.
Then each time you login to your account your favorite sports are shown at the top so you can access them easily, a nice feature.
The internal pages load really quickly, great when you might be late putting a bet on. The bet slip is one of the best on the market and allows you to place combination and multiple bets with ease.
They have put the majority of content in the footer of the site including some fantastic statistics and form tools that can be used for football and horse racing. They also have a special stats and form section for US sports as well as a complete live scores interface
Does bet365 offer competitive odds or the best odds in a certain sport?
Generally bet365 are around average on odds. Midweek horse racing sees them roughly around the same prices and margins as the majority of the larger bookmakers. The weekends seem to be the best time to bet with them, when they become more aggressive with odds offers. Of course Saturday’s are a big day for football and horse racing betting, so there is a lot more cash being bet generally and this allows them to take more risk.
Their overall betting margin is just over 4% but one interesting statistic is their margins on Asian Handicaps that regularly come in under 3% which is very competitive indeed.
How good is the market coverage and selection of bets on bet365?
From the perspective of betting markets they have a strong offer, with around 120 different markets on most Premier League Games. To make betting more interesting and bring a new spin on football betting they have introduced something called 10 minute markets (also known as fast markets) where you can bet on a number of the normal football markets but for each 10 minute block. This makes for quite exciting betting, especially when you are
watching the match.
The basketball market offer is particularly strong at bet365 with many minor leagues outside the NBA available for betting on a wide range of games and markets.
For the main sport of football in the UK, you will see between 2000 – 10000 individual markets depending on which day of the week.
How good is In-Play betting on bet365?
The interface for live betting at bet365 is really good, it has an excellent live betting offer with a high percentage of the events streamed live.
A relatively new bet in the in-play interface is 10 minute markets, these allow you to bet on 10 minute segments of football matches and many other sports events.
One issue we have had reported about the live and in-play interface is that it can sometimes take a long time (7-10 seconds) to place a bet on an in-play market, this has led some punters to lose out on potential bets. This is something you should test out for yourself to make sure you are happy with that part of the site.
What selection of bonuses and re-occuring promotions does bet365 have?
bet365 have some outstanding offers available on a whole range of sports. They have a dedicated page for promotions which cover a wide range of sports. Please visit bet365 promotional page for more information.
How easy is it to deposit and withdraw funds with a bet365 account?
Depositing and withdrawing funds is very simple with Bet365. To find all the available options quickly you can scroll down to the bottom of the page and in the footer of the website you will find three menu sections. Deposits and withdrawals are at the top of the first menu. just click the link and this will open up all the different options that are available to you in your country and in your chosen currency.
How friendly and fast is the bet365 customer service and live chat service?
The live chat support is very good and you can normally get them on chat with a response time of under a minute. However if the World Cup or Grand National is on, or even some other major sports event then waiting times are much longer, even as long as 30 minutes. Most times you can avoid this by working out potential issues before these events, making sure you clarify any bet related questions before the tournament or event starts.
Can you trust bet365?
bet365 is one of the most trafficked sportsbooks globally and they have built up a solid reputation for good customer service. Of course they are registered with the UK Gambling Commission as most UK sportsbook are but it is their security policy which shows that they are a trusted site.
They have in place a high spec technical security infrastructure which is fully encrypted using 256 bit technology.
Data protection is one of their very strong assets.
Bet365 was founded in 2000 and has since gained over 19 million customers in less than 20 years. Demise Coates, founder and owner, grew the company from a Portacabin in Stoke-On-Trent. They remain closely-linked with Stoke and the Coates family own the city’s football team, with the Potters’ former Britannia Stadium now carrying the name of Bet365, which also adorns their red-and-white striped shirts. Bet365 have always catered to the betting man or woman, and were one of the first to branch out in more obscure sporting events, meaning there was always something for someone to bet on. They also offer what is now the norm, including casino, poker and bingo. Their mobile app is slick, and aside from the live-streaming of events, is probably better than their own website.
Deposit & Withdrawals
Handling of money with Bet365 is as easy as ever. They have a broad range of safe methods to withdraw or deposit money, and it is very fast in order for you to never miss a bet. Receiving money into your own account is also a pleasant experience, without the drag of waiting for your bank to confirm the details.
Bet365’s customer service is another strong area of their work. Although it appears that advisors are a little harder to reach from 7pm onward. This is, of course, a bit disappointing considering popular European football games take place at this time, and queries may be answered a little too late. Finding the help section can be a little confusing to some, although is located at the foot of the page. Accessing the live chat can be a bit daunting, and is easier if simply googling the term ‘Bet365 live chat’.
For customers in the UK, Bet365 licensed and regulated by the Gambling Commission
Bet365 betting experience
Odds format & betting margin
Bet365 supports following odds format: EU, UK, US
In terms of minimum and maximum withdrawals you have a minimum of £5 and a maximum of £100,000. In terms of limits on winnings. Top level football bets (major leagues and competitions) have a maximum payout in any 24 hour period of £2,000,000 with major Horse Racing meetings have a maximum payout of £1,000,000 in any 24 hour period. All betting limits are shown within the Bet365 T&C’s
Types of bets
Bet365 offer round-the-clock competitive bets with other major outlets. Horse Racing proves to be one of, it not the best, sporting events to bet on with Bet365. They have a ‘Price Promise’ to indicate the best price on every horse for all races shown live on ITV Racing. Their max bet is £25,000, higher than the majority of other bookies in the UK, though endorse betting responsibility throughout their website. Bet365’s live betting is one of their best assets.
Bet365 cover 38 different sports form right across the globe with their main focus being Soccer, Horse Racing, Tennis, Golf, Cricket, basketball and Motor Racing
The quality and range of streams from foreign football to tennis is second-to-none. This is probably their best selling point, considering the streams keep up with in-play betting without hindering those who wish to bet. Compared to their standards of live betting a handful of years ago, their changes have been swiftly implemented and meant a much better experience for betters.
Bet 365 has a host of LIVE streaming events on it’s site that you can watch for free. They also give you the ability to watch top level sports when you place a bet of just 50p win or 25p ew.
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Website URL: bet365.com
Products: Sportsbook, Casino, Poker, Bingo
Customer service hours: 24/7/365
Live Chat: Available 24/7
Address: Customer Services bet365, House Media Way, Stoke-on-Trent Staffordshire, ST1 5SZ United Kingdom