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- 20% Cashback up to £100 Live Casino Bonus
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- Android & iOS apps for mobile gaming
- Not many options for live casino
Casumo Casino SERVICES
Casumo Casino PLAYER REVIEWS (311)
Consumer
22 October 2024
Comment from uk.trustpilot.com
And the award for the most shi**y and money sucking casino goes to casumo!!🤗 i can't count how damn much money i spent just today, and what did i win? Well, nothing
Omer
20 October 2024
Comment from uk.trustpilot.com
HELLO CASUMO AND HIS THIEF CREWS!!I registered on the Casumo gambling site and for a week, I entered the site every night and played. One night, when I ran out of money, I asked a close friend who was with me to use his Paysafe account, and I topped up my Casumo account with about £30 or £40 just once to continue playing. I lost everything and didn’t win even a penny. The next day, when I logged into my Casumo account, I saw a "verified account" message! They asked for my passport, driving license, and proof of my address. I immediately uploaded all the requested documents to my account and continued playing.The next day, when I logged into my account again, I saw that my passport, driving license, and proof of address had been accepted, but they also asked for another document. This document was related to the Paysafe account that I had used that night through my friend. I didn’t understand why they wanted it! That night, I had topped up my account with about £1,000 and lost everything, but I had earned around £500-600. My balance was £500. However, when I tried to transfer this money from my Casumo account to my bank account, I was blocked. I was told I needed to share three people’s ID details to withdraw my money! This was because Casumo’s terms and rules kicked in and blocked the transfer function.I began to feel like a fool whose money was being stolen. The reason is that if Casumo truly followed their rules, why did they allow me to top up and lose my money, even ignoring their own rules? But when I won money, and they had taken it from me, they immediately blocked my attempts to withdraw the money, referring to their rules as the reason! I tried to explain that this was a cunning tactic, and that they were applying double standards and being unfair. I spent days, even weeks, trying to contact their superior or manager, but I never got any response!Eventually, I gave up trying to communicate with them and requested a refund for all the money I lost during the time I was playing, but they simply kept sending me the same copy-pasted response. I received no explanation, help, or money in return. They even blocked my attempts to access my account, and now I no longer have a registered account on Casumo!I’m sorry this is such a long story, but I had to share this terrible experience. If you’re considering using this gambling site, I can only tell you one thing: Casumo and its team are nothing but a large network of thieves and robbers. They stole my money, and I’m sharing this so that no one else falls victim to them. They took £2,000 from me through unfair methods. Please, don’t register on this site and let these criminals take your money.Thanks for reading.
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Casumo Casino BONUSES
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Rob Williams
22 October 2024
Comment from uk.trustpilot.com
Started playing roulette had £1600 in my account started spinning the wheel it crashed saying I’m playing 2 games at once and it took all my money no happy about this tried going through live chat they said send email to hey@casumocom to get a refund and guess what still waiting for a response I know I won’t get one as they just ripped me off my bad I spose shouldn’t gamble but for sure this site should be looked into about taking peoples money
Started playing roulette had £1600 in my account started spinning the wheel it crashed saying I’m playing 2 games at once and it took all my money no happy about this tried going through live chat they said send email to hey@casumocom to get a refund and guess what still waiting for a response I know I won’t get one as they just ripped me off my bad I spose shouldn’t gamble but for sure this site should be looked into about taking peoples money