General Information
Ladbrokes was one of the first bookmaking companies to be founded, dating back to 1886 when they were established by a Mr. Schwind. Originally commission agents for horses trained at Ladbroke Hall, the name stuck even when operations moved to London. It was not until 1902 that they were to become known as simply Ladbrokes. Despite a downturn in fortunes around the Second World War, since then they’ve become the firm they are to date, and were in talks with Gala Coral Group in June 2015. Just a month later, the deal was confirmed and became the biggest bookmaker in Britain because of it. The merger of the two was completed in November 2016.
Deposit & Withdrawals
Ladbrokes follow the same format as other bookmakers when it comes to the handling of money. There is not charge to deposit or withdraw, and the standard 3-5 days wait to process any winnings into your account is in place. Both include the minimum of £5, though you can only withdraw up to £30,000, whereas you can deposit £99,999. Their website has a clear and concise FAQ on this specific section should any questions be unanswered. On our site you will also find information about Ladbrokes bonus and Ladbrokes mobile app.
Customer Service
The customer service is also a nice feature of all online betting outlets, though Ladbrokes seem to have this well under control. It is extremely easy to access as compared to others, with a clear arrangement of buttons in the top right corner of the page. However, finding the live chat was a little bit tougher, having to end up Googling to find the designated place. Other than that, once with an advisor, queries are solved quickly and efficiently.
License Information
For customers in the UK, Ladbrokes licensed and regulated by the Gambling Commission.
Consumer
13 March 2024
Comment from uk.trustpilot.com
I registered for the free bets this week for Cheltenham, placed a qualifying bet after depositing my money on a football game (lost - fine), free bets awarded. I decided to use Ladbrokes to place my Wednesday bets for the races. Logged in last night to find my account closed and after correspondence with the customer services they claim to have conducted a security assessment and have closed my account, seizing my balance. This is disgusting- I’m a normal person who has used an offer, spent my own money doing so and have now had all of that taken without refund and my bets no longer standing. I can only see this as some kind of scam- advertise free bets then use some kind of excuse to close the account and get out of it, meanwhile receiving monies from customers. Disgusting. Will not let this go, UK gambling commission will be contacted.
I registered for the free bets this week for Cheltenham, placed a qualifying bet after depositing my money on a football game (lost – fine), free bets awarded. I decided to use Ladbrokes to place my Wednesday bets for the races. Logged in last night to find my account closed and after correspondence with the customer services they claim to have conducted a security assessment and have closed my account, seizing my balance. This is disgusting- I’m a normal person who has used an offer, spent my own money doing so and have now had all of that taken without refund and my bets no longer standing. I can only see this as some kind of scam- advertise free bets then use some kind of excuse to close the account and get out of it, meanwhile receiving monies from customers. Disgusting. Will not let this go, UK gambling commission will be contacted.