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Copybet PLAYER REVIEWS (306)
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customer
24 July 2024
Comment from uk.trustpilot.com
Bunch of con artists.say get £50 pound free bet when you deposit £10 pounds.then say you didn't do it right.so not entitled to bonus free bets.what a joke of a betting site.complete confusing rubbish and should be shut down.will be taking legal action
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Russell Morrison
19 July 2024
Comment from uk.trustpilot.com
As many have stated below, my account is now frozen. I have no idea whether it will get reopened again or when I may get my money back.Also didn't get the free bets during sign up as apparently I didn't use the correct payment method - I used the most standard method - a debit card.Customer support is poor and limited hoursWish I'd seen the other reviews below before
Sean Darragh
26 July 2024
Comment from uk.trustpilot.com
Weekly challenge - beware.I was tempted in to doing a bet to get a £5 free bet by this - "Bet £50 with odds of 2.0 or more to get £5 free bet - 1 hour left". Pressurised in to a bet is my first, but minor observation.So, within the hour I did the bet. £50. However I did not get the free bet. When contacting Katie from customer service I was informed that the bet has to settle within that period. Over the course of a few emails, I dragged out the details bit by bit, eventually being told that it is in the terms and conditions. I tried pointing out that these T&C's are not accessible.I asked 3 times if therefore the bet would qualify for this weeks challenge. Eventually I think the answer was no. Still not totally sure.For the sake of a £5 free bet, they have made me feel totally duped and conned. It is by no coincidence they have such a poor rating. Read the other reviews and please avoid using this company who hide behind behind a wall of bureaucracy an customer service agents without empathy or compassion.Specifically, from the offer page, when you click on Full T&C, you are presented with 6 "sets" of T&C's. Namely, Terms of Use UK, Privacy Notice UK, Bet Builder Rules, Cookie Policy, Sportsbook Rules, Agreement on the Storage of the Cardholder's Credentials. It is by no means clear how you would find the relevant clause pertaining to the "Weekly Challenge" clause from this point.I also asked for escalation procedures, but alas that is not forthcoming. Presumably they have none.Finally, the platform is by far the hardest to use I have ever come accross. Probably designed by the same unempathetic people who front up the customer service.And really finally - shame on QPR for allowing this company to grace the glorious blue and white hooped shirts. I actually preferred Selotape (only die hard QPR fans will be with me on this). At least that worked properly.
Weekly challenge – beware.I was tempted in to doing a bet to get a £5 free bet by this – “Bet £50 with odds of 2.0 or more to get £5 free bet – 1 hour left”. Pressurised in to a bet is my first, but minor observation.So, within the hour I did the bet. £50. However I did not get the free bet. When contacting Katie from customer service I was informed that the bet has to settle within that period. Over the course of a few emails, I dragged out the details bit by bit, eventually being told that it is in the terms and conditions. I tried pointing out that these T&C’s are not accessible.I asked 3 times if therefore the bet would qualify for this weeks challenge. Eventually I think the answer was no. Still not totally sure.For the sake of a £5 free bet, they have made me feel totally duped and conned. It is by no coincidence they have such a poor rating. Read the other reviews and please avoid using this company who hide behind behind a wall of bureaucracy an customer service agents without empathy or compassion.Specifically, from the offer page, when you click on Full T&C, you are presented with 6 “sets” of T&C’s. Namely, Terms of Use UK, Privacy Notice UK, Bet Builder Rules, Cookie Policy, Sportsbook Rules, Agreement on the Storage of the Cardholder’s Credentials. It is by no means clear how you would find the relevant clause pertaining to the “Weekly Challenge” clause from this point.I also asked for escalation procedures, but alas that is not forthcoming. Presumably they have none.Finally, the platform is by far the hardest to use I have ever come accross. Probably designed by the same unempathetic people who front up the customer service.And really finally – shame on QPR for allowing this company to grace the glorious blue and white hooped shirts. I actually preferred Selotape (only die hard QPR fans will be with me on this). At least that worked properly.