Betfair PLAYER REVIEWS(1417)
Kenneth Mallison
07 May 2024
Comment from uk.trustpilot.com
spoke to customer service they were very helpfull and resolved my issue very quickly
Gemma Torr
07 May 2024
Comment from uk.trustpilot.com
Saoirse and River-Frey were fabulous.Saoirse from Safer gambling was diligent and River-Frey was a super informed agent in general customer services who handled everything really speedily and both were very welcoming and personable.Thanks to you both.
Gary
06 May 2024
Comment from uk.trustpilot.com
This a review for customer service. I had a wonderful experience today with Cintia who spent a long time helping me through some access issues for an account which I had not used in a long time. it was a complicated issue with details being out of date and the account had been closed with a balance on before I spoke to her but it was all sorted in the end normal statement that I don't usually leave reviews etc but Im old enough to recognise exceptional customer service anywhere
Consumer
06 May 2024
Comment from uk.trustpilot.com
Absolutely shocking they have suspended my account completely gave them all proof of documents still haven’t done anything spoke to numerous amount of people and they all said the same thing
Dinesh Jaidka
06 May 2024
Comment from uk.trustpilot.com
Had a very informative chat with the agents, were really helpful and I thank them for that.
JEFF MACARTY
06 May 2024
Comment from uk.trustpilot.com
What on earth have Flutter Entertainment done to Betfair? I have been a BF customer since their inauguration in 2000, the sums of money in and out of my account are really quite scary to even think about. I recall a day when you could physically speak to someone when you had an issue, now I doubt even if this Trustpilot review will ever be replied to, they are now just one of the many growing number of facelsss organisations in this world.Somehow they recently duped/decieved me into some silly promotion that I imagine was through one of their relentless spam promo texts, which resulted in my account being put onto some 8% exchange comission deal, I quite honestly would never in a million years have agreed to this for some silly free £2 promotional bet. The issue is now resolved (after much of my time and effort) and i'm back to my 2% standard rate.Purely because of the trouble I had in trying to communicate with them, i'll now give them a complete boycot as you will not get any form of customer service from these guys, it's just non existent now.Just like insurance companies, they are more concerned with getting new customers through the door rather than looking after their core existing ones, it's quite shameful really, I did get an eventual apology from them for my inconveniences after spending half my day getting it rectified.(Apparently) it was own fault that they'd charged me 8% commission on my returns instead of the usual 2%. A great company if you like to be treated like a number and not a person, they've simply become a machine, bring back the good old days when the old owners would call and offer hospitality invites to various sporting events!
Lesley McNeill
05 May 2024
Comment from uk.trustpilot.com
Previously lots of issues as I lost my debit card and I had the info they wanted at the time but couldn’t upload it. Today Leo has solved this for me in 5 minutes. As well as escalating another issues that has external connections.Well done Leo.
Markus
04 May 2024
Comment from uk.trustpilot.com
Agent answered very quickly, competent and friendly. If I lived in a country where I could become a customer I would strongly recommend Betfair. Huge thumbs up 👍
Alisha
02 May 2024
Comment from uk.trustpilot.com
I had problems with my sign up bonus, they were very helpful and resolved the issue for me. If this issue hadn’t occurred it would have been full stars.
Heath Taylor
02 May 2024
Comment from uk.trustpilot.com
After contacting Betfair about a problem loading up my free rewards it was a quick and easy solution that solved the issue. I was quickly credited for the free rewards that I had won.
Umang Magharola
30 April 2024
Comment from uk.trustpilot.com
Very bad experience My account was suspended by them from last 48 hours I gave all the proof and documents whatever they asked me but still they didn't do anything.i am very frustrated 🥴
adrian mata
30 April 2024
Comment from uk.trustpilot.com
Great customer service experience. It was quick, accurate, helped me check my transactions and answered all my questions properly. Betfair the best, big fan of what they do :)
charlie g
29 April 2024
Comment from uk.trustpilot.com
they sorted my problem quickly and the agent bhanu was great29
Julie
29 April 2024
Comment from uk.trustpilot.com
HiHave been playing bingo on Betfair for a while now. I eventually won £19.00. I went to the withdrawal procedure and I eventually had to contact them. My account has now been Suspended. Any ideas anyone. Thanks
Thomas Cook
28 April 2024
Comment from uk.trustpilot.com
The lady who answered all of my questions lm 73 not technically savvy but she was not only professional she was very caring as well so as a well known panel would say it's a yes from me 😉
James Leslie
28 April 2024
Comment from uk.trustpilot.com
Avoid Fishing frenzy 1,500 spins not a single scatter prize I mean odds on that???? The reels are rigged don’t fall like in a shop
Patrick Bright
28 April 2024
Comment from uk.trustpilot.com
Very good customer service, good odds on sport and a great choice of different Casino Games/Slots. Bonus very good as well.
Peter Sowerby
27 April 2024
Comment from uk.trustpilot.com
What on earth has Betfair done to it's online app??? They've taken something completely user friendly and simple, over-complicating it to the point where it's unusable. I could not even find my way to the betting slip. Ridiculous!
Paul
26 April 2024
Comment from uk.trustpilot.com
One of the better sites, quick responses and hassle free. Good return rate aswell. Would definitely recommend
Lawrence Cudmore
25 April 2024
Comment from uk.trustpilot.com
My score was for Brenda who dealt with me and not for my issue being resolved, score would of been very low otherwise.
Rei Santisteban
25 April 2024
Comment from uk.trustpilot.com
So i have been withdrawing normal amount (500 or less) and it usually gets through in seconds or as soon as I click withdraw. But when you get to a certain amount (thousands), they make stuff up to delay your withdrawal. They tell you it can happen as there is “high influx” of withdrawals. As soon as they lose, they make it harder for the client. This site is dodgy. Please do not try! Very awful service and they just think that you will just take their reason for it. They think you are stupid enough not to realize that there is a certain amount of withdrawal which triggere this to happen. Scamming pigs!
Paul Wilson
24 April 2024
Comment from uk.trustpilot.com
100% rigged slots, endless spins and you won't get a bonus or feature and if you do pays pennies, nowhere near advertised pay rates
Mr Jahir Ahmed
24 April 2024
Comment from uk.trustpilot.com
DO NOT PLAY DEAL OR NO DEAL on any gambling sites, it’s rigged I spent £1k in total on 3 different sites and it is rigged, gambling should b fair you win some n lose some. But this game stay away from 5 bonus rounds and max win on bonus £30. Fixed and rigged stay away from playing DEAL OR NO DEAL
Simon
24 April 2024
Comment from uk.trustpilot.com
Opted in to receive 50 free spins I met all requirements and never received the spins I contacted betfair and they stated it was because I paid via bank transfer and not debit , but yet they won't allow me to add my card for debit transactions only bank transfares , (I don't get it as at the end of the day it's the same bank) it also dosnt state this in the T/C of the promotion, so now I have to apparently wait for an email regarding this :( Either way the agent was responsive and I couldn't fault them , but I just think a few things are misleading on the site
Grant Matcham
22 April 2024
Comment from uk.trustpilot.com
They responded extremely quickly to the blip I had using their system and sorted it all out for me in less than 15 minutes
jenifer Kennedy
22 April 2024
Comment from uk.trustpilot.com
They sent me a very dodgy email wanting all my personal details, when I tried responding, I received a mailer demon so Googled official site, used that email and guess what mailer demon again. Has anyone else had this happen?
Mark Andrew Davis
22 April 2024
Comment from uk.trustpilot.com
I lost my old email and my old phone number and they sorted it easily
Lawrence Cudmore
21 April 2024
Comment from uk.trustpilot.com
Great service, dealt with issue quickly
Miroslaw D
20 April 2024
Comment from uk.trustpilot.com
What a super scam it is.Over the 2 ladt months they gave me 2x1£ free betI bet horses. 2 times won2 free betsNo pay at allWhat a jokeWhat is the point of sending me offersHahahaCheap bookies😂😂😂Not recommended
Daniel
20 April 2024
Comment from uk.trustpilot.com
Signed up for 30-1 odds on Man City real Madrid’s promo for over 0.5 and betfair refused to honour the promotional deal. Absolute scam
Jack T
19 April 2024
Comment from uk.trustpilot.com
They try to charge a ridiculous 20% commission when you start making any real money on their site. And they only show you betting records going back 3 months. Just an annoying company to deal with. I recommend Matchbook, BETDAQ or Smarkets.
Chalkster
19 April 2024
Comment from uk.trustpilot.com
Great betting appGot myself signed up no problemWon a bet,let me withdraw and the money was in my straight into my bankWhat more you could ask for
L W
17 April 2024
Comment from uk.trustpilot.com
I signed up for enhanced odds, I noticed the criteria was deposit £10. I deposited 2 x £5. I spoke to Sajac and he ensured me that I had met the criteria (screenshot this). When the bet came, I did not get what was offered and confirmed. When I spoke to a second person, Deepika she said that Sajac never said I meet the criteria. I even zoomed in and circled and continued to say he never said that and simply closed the conversation. I’ve honestly not known anything like it. Frustrating that there doesn’t seem to be an option here to upload the photos.
Joe
17 April 2024
Comment from uk.trustpilot.com
I opened an account at the beginning of the year but after depositing and having a couple of bets on the horses they shut me down. I had already sent the compliance team what they wanted so made contact with them as no explanation had been given, plus I still had a couple of hundred quid in my account. They asked for a copy of my debit card with the last 4 digits visible. I sent this but heard nothing. I emailed several times and a month later they responded, asking for my debit card with the first 6 digits visible. It seemed like they were just playing for time but I sent it. 6 weeks later and nothing. Again, I have emailed, been on live chat, but have been completely ignored. Having spent almost an hour on live chat, the agent simply said I need to sent it again! This has been going on for 2.5 months. No explanation of why they closed my account. They still have my money. Their customer service is useless and they are complete amateurs.
Michel TANG-CHOW
17 April 2024
Comment from uk.trustpilot.com
Bet Fair is always helpful and understanding. All the customer service staff are very polite.
customer
17 April 2024
Comment from uk.trustpilot.com
This company will randomly shut your account send a lot of lies and contradictions and ignore you they are the worst online company by a mile avoid at all costs they will ask you to verify yourself 15/20 times they are appalling
Malcolm Hatfield
17 April 2024
Comment from uk.trustpilot.com
had an issue with my account sorted out with no issues
Muddasar Hussain
15 April 2024
Comment from uk.trustpilot.com
I use Befair sins almost 2018 Betfair is a most trustable site in all over the world and Betfair help team is too good and helpful for customers because it's my own experience. Love betfair love pakistan love money love betfair help team and love for Ali which is member of Betfair helping Agent.
Eric Rowland
14 April 2024
Comment from uk.trustpilot.com
Have just spent over an hour attempting to access my Betfair account, without success. My problem is not easy to solve by chat or email, but nobody seems to want to talk on the phone. What a total waste of time. A phone call would have had it done and dusted, but banging my head against a brick wall.
Angela Buller
13 April 2024
Comment from uk.trustpilot.com
Easy to use and help when the agent's help needed was resolved within minutes. Very efficient.
Василий Судаков
13 April 2024
Comment from uk.trustpilot.com
Safe.Good odds,Big variety of markets.Good supportBut not many options for Deposit, no crypto
Kayleigh
13 April 2024
Comment from uk.trustpilot.com
Such a crap site says the checker gives goodwill gesture when it doesn’t even give out one an bad customer service experience they are awful
ian wood
13 April 2024
Comment from uk.trustpilot.com
Basically try to scam you, made an account to get the deal of free spins, all is okay. Then I go to take out the 7 pound, they need picture proof, of address, income, passport, valid ID and one other thing. Funny how they don’t need anything to take your money, but soon as you want to withdraw anything, they give you 6-7 hoops to jump through.I’d avoid this at all costs. Scammers.
Gregor Pirrie
13 April 2024
Comment from uk.trustpilot.com
I advise anyone to check the competitors to this company who offer much better terms and deals. I login to my (shortly to be closed) betfair account and get lots of marvellous offers in my face. When i try to use these offers i'm told NOT AVAILABLE on your account. They refuse to tell me why they are unavailable to me, yet (i assume),availble to other account holders. the fact they dont answer customer concerns on trustpilot show they dont give a coin flip. PLEASE GO ELSEWHERE
DYR
13 April 2024
Comment from uk.trustpilot.com
Like a lot of people, I wanted to place a bet on the Grand National. Bet 365 allowed me to open an account and accepted my payment of 20 euros. Then my 2 attempts to validate my ID were rejected, depite submitting my own Spanish id card and my UK passport. They then closed/ blocked the account so I could no longer access it, keeping the 20 euros. Chat was useless, just saying before I could withdraw the money, I needed to verify my ID, which I had already tried to do twice and was rejected by them. Bunch of scammers and still waiting for resolution and my refund. I wont let it drop. How can you take cash of people (unverified) and then say, oh we dont believe its you!!! Be warned, avoid, they ruined what was supposed to be a family gathering to bet on and watch the National.
Ross Mullins
13 April 2024
Comment from uk.trustpilot.com
Sign up to their offers, you click verify by sms, just takes you to a terms and conditions page with no option, you then go on live chat, get sent a link that just doesn't work, and my Mrs is good with technology and even she couldn't figure it out. Cowboys. Avoid them.
Brenda Haines
11 April 2024
Comment from uk.trustpilot.com
Charon the adviser sorted my problem quickly and put up with my confusion
rukki efeotor
11 April 2024
Comment from uk.trustpilot.com
I wish I could give a minus score! These guys are cheats and very dishonest. I've been with them for a couple of years and rarely win. Last night I won over £1000, I try withdrawing the money suddenly it's one problem after another. I can't withdraw everything with the card I deposited with. I have to withdraw into an old card that I've explained is a replacement card for the old one as u lost the old card. They asked me to provide bank statements of transactions showing betfair payments and deposits, which I did. Then next sorry we can't accept these as we require statements from the bank as pdfs with your details on it. Can someone inform then that nobody receives paper statements anymore? Then to my surprise I received a message has been suspended, why? I have spent the last 12 hours trying to find out but I'm being given no meaningful answer. All I want is my money is that asking too much? Close my account if you want no problem but do that after you've paid me what you owe me. I thought Betfair was a responsible casino different from the rest but apparently that is a misconception not only are they not but they are very fraudulent as well as hypocrites. Imagine sending me messages about safer gambling, why didn't you send me those messages when I was depositing and losing money. I suddenly make an ok winning and you're now interested in my welfare?
Steve Seymour
10 April 2024
Comment from uk.trustpilot.com
Betfair was a bit of a nightmare getting though security problems especially as my wife also has an account and Betfair seem to think it was a duplicate account and chose to suspend mine after my wife funded her account. Finding how to contact someone to speak to is a mission when you can't log in. Luckily I managed to talk to agent Yash via a chat box and we eventually goy my account un-suspended. The whole experience was stressful, but ultimately successful.
Barrie Aspinall
08 May 2024
Comment from uk.trustpilot.com
Forced to stop trading on Betfair exchange due to being forced to pay 40% commission on my profits every Wednesday.
Forced to stop trading on Betfair exchange due to being forced to pay 40% commission on my profits every Wednesday.