SportPesa review

SportPesa

Review score:

2.7/5/5

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Brian

2.6

Just opened an account and made a deposit. Tried to place a bet which was declined. I cannot place a bet until I'd is verified (up to 72 hours) and they won't let me withdraw my money. I have grave doubts about this company....
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Pros:
  • Accept a large range of payment methods including debit and credit cards, as well as the major e wallets
  • Have a very simple and easy to navigate landing page focusing on sports and casino
  • Have a great live betting offer called "Last Minute Bets"
Cons:
  • SportPesa is a relatively new player on the market and currently only has a small free bet incentive and best odds guaranteed as customer promotions.

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Brian

2.6

Wednesday 20. June 2018

Just opened an account and made a deposit. Tried to place a bet which was declined. I cannot place a bet until I'd is verified (up to 72 hours) and they won't let me withdraw my money. I have grave doubts about this company.
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fleagle1000

1.0

Friday 01. June 2018

Actually my previous comment was supposed to have had a no star review,not 3.My error. There has now been a follow up to earlier events.Sport Pesa are refusing to give my original £10 deposit back. They tell me I must deposit more money from another source,then make a withdrawal of all cash back to this new card/source.Well considering what they have already done,ie:refused my original £10 bet placement,and then not allowed me to get my money back,I will not be falling for this con again. As a previous reviewer said,they are crooks.They are new to this business,and want to be up there with the big boys.But if this is the way they treat new customers I do not expect them to be around for too long. I urge all potential new customers to hit them where it hurts,in the pocket.Avoid them.
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fleagle1000

3.0

Friday 01. June 2018

Opened an account 2 days ago.Just made my first deposit of £10 and placed a £10 football treble.Immediately got a message saying that i was a "restricted customer." Spoke on live chat to "Flavio" who informed that this was a business decision, and that £10 was too large a bet for me to place.He never said an amount,but told me the bet had to be smaller than £10......WHAT!!! - First of all i thought he was joking,then soon realised he wasn't.Informed him that i had never heard anything so ridiculous,and would withdrawal my £10 back to my card,and place the exact same bet with Skybet.........which i have now done.If they came back to me and now offered me 10 free bets to continue with them i would decline.......I WILL NEVER USE THEM AGAIN.
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SportPesa bonus

SportPesa

Bet £10 get £10

SportPesa new customer bonus

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frequently asked questions

How can I clear my iPhone Cache?

From the Home screen, tap Settings

Then tap Safari

At the bottom of Safari’s settings screen, tap the buttons for Clear Cookies and Data

Which deposit methods are accepted?

Sportpesa accept Visa and MasterCard along with the following e-wallets; Skrill & Neteller.

How long does it take to withdraw from my account?

In line with the terms of their Online Gambling Licence and Anti-Money Laundering legislation, they may need to see further identification from you before approving a withdrawal from your account. As soon as you have satisfied these requirements they will process your request as quickly as possible. How quickly the money is available in your account depends on the method of payment used and the banks involved but clearing will usually take 2-3 days.

What are the minimum and maximum stakes I can make?

The minimum bet accepted is 0.10p or currency equivalent. The maximum differs between sports, markets and bets. You will see the exact value of the maximum amount specified in the field where you enter the stake amount, when placing a bet.

What is a Bonus Token?

A Bonus Token is a Bonus you can use to place a bet. If your Bonus Token bet wins you will only receive the winnings from this bet, Bonus is not included in bet returns.

How do I use my Bonus Token?

To place your Bonus Token simply follow the steps below:-

– Bonus Token will be accessible in your bet slip;
– Make your selection/s and pick a single or accumulator bet on a pre-match or live event;
– You MUST select Bonus Token from the drop down box, this will automatically populate your bet amount;
– Then… Just hit Place Bet!

How do I know I can trust SportPesa?

SportPesa is powered by TGP Europe Ltd of 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB. TGP Europe provides software and network services in the Isle of Man under a licence issued to TGP Limited under the Online Gambling Regulations Act 2001 on 23 September 2012.

TGP Europe Ltd is licensed and regulated by the UK Gambling Commission for provision of services to the United Kingdom.

What is Cash Out?

Cash Out is a sportsbook feature that allows you to take a profit or a loss on your bet before that bet has settled. Cash Out offers are made in real time and your Cash Out offer will reflect live market prices.

How do I Cash Out my bet?

Cashing out your bet could not be easier! Follow the steps below:-

– Place a single or accumulator bet on a pre-match or live event;
– Go to the ‘My Bets’ tab on the Betting Slip;
– Note the current cash out value of your bets;
– Take your Cash Out amount by clicking on the Cash Out button.

What if i have a complaint about the SportPesa service?

If you are unhappy with any part of our service, please contact us immediately via Customer Support. In the event that a satisfactory resolution is not reached, you can lodge your complaint with the Authority detailed below:

If you are a UK resident:

UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/

If you are not a UK resident:

Please direct your complaint to the Isle of Man Gambling Supervision Commission. Further details can be found at https://www.gov.im/gambling/

How easy to the eye is the SportPesa website?

The SportPesa website has only recently been changed. It was very old and not attractive at all. They have now integrated a much simpler design which has given the site a very fresh look.

When you reach the site now, you are met with a simple landing page with the main menu at the top and below that you have just two options and these are Sportsbook and Casino. It means your choice is made very simple and of course in this review we are looking at the sportsbook.

The interface itself is nice and clear with a lot of white space used in the main market section and on the left you have the menus using a blue and white colour scheme.

Their is an issue with the left hand menu as it does not show all sports at the top and these are actually below the fold which is not user friendly at all.

First you have “quick picks” then “live betting” and then “todays events” which means you cannot get to a sport quickly. You need to scroll down to find the list of sports. The other thing which is a negative is that the scroll bar on the left side of your screen is a light grey on a plain white background, this makes it very difficult to find the scroll bar with your mouse.

In terms of site speed we would say it is average, it certainly seemed to take a couple of seconds to load up the main sports betting page.

Outside of the main betting content they also run a blog but when we checked this only had posts about Football which of course will not appeal to everybody.

Does SportPesa offer competitive odds or the best odds in a certain sport?

The odds offer at SportPesa is reasonably competitive on football. SportPesa are involved in the sponsorship of a number of teams and this is where their core strength lies with a margin which tends to be in the range of 4.3 – 4.5%

Betting on other sports is not as good with horse racing being a weak sport for them. The other sports where they focus a lot of their in play sports betting is on various tennis markets and again they work to a margin here which is normally under 5%.

How good is the market coverage and selection of bets on SportPesa?

As we said, the main sport for SportPesa is very much football, They have sponsorship ties with some very big clubs including: Everton F.C. in the premier league and Torino F.C. in the Italian leage.

Looking at the amount of markets. It is usual to find 100 plus different markets on the larger leagues and games, but there is also a good coverage on a lot of minor leagues. You can bet on 122 different leagues across the world.

One thing that is really good with SportPesa is that they have games and markets priced up with odds two weeks in advance, so it gives you a chance to place accumulator or combo bets over two different weeks of football. This gives football punters a great way of placing multi selection bets and combo bets as well.

How good is In Play betting on SportPesa?

The In-play and Live interface is probably one of the best parts of the site. The layout contains “Big” and “Bold” text so you can easily find your favoured event and prices and odds are clear as well as current scores.

It is also easy with just a single click to reach all markets for a game or event. Once you click for all markets then the page changes layout and has your list of live events in the left hand column with all the markets from your selected event now clearly laid out in the middle column.

A really good live interface and their fast markets are very good with lots of “next minute” action.

What selection of bonuses and re-occurring promotions does SportPesa have?

Bonuses and promotions are weak on SportPesa with only the basic sign up offer which is Bet £10 Get £10 and they also provide “Best Odds Guaranteed” on the UK and Irish horse racing markets.

The good thing about the welcome bonus is that it does not have such stringent wagering requirements like some other bookmakers bonus offers.

There are no play through requirements. You can only use the bonus on a single or single line combo bet. Odds must be 1.8 or higher and your initial qualifying bet and use of the £10 bet token must be within 5 days.

How easy is it to deposit and withdraw funds with an SportPesa account?

It is very easy to deposit and withdraw with SportPesa although their are limited payment options. You can use VISA, Mastercard, Neteller or Skrill.

How friendly and fast is the SportPesa customer service and live chat service?

Reasonably OK response times which were less than a minute and the operator was both knowledgeable and courteous and seemed very knowledgeable. We made the point about the left menu and the response was that it would be passed to their development team. It was nice to see a technical questionbeing dealt with in the correct way.

If you have any technical queries then it is good to post them in chat and see if your feature requests will go through to a tech or development team for further analysis.

Can you trust SportPesa?

SportPesa were founded in Kenya

Our UK website is operated in partnership with TGP Europe Limited. TGP is a company with long history and extensive experience providing technical and operational support under a license issued by the Isle of Man Gambling Supervision Commission (under the Online Gambling Regulation Act 2001) and by The Gambling Commission of Great Britain (under the Gambling Act 2005).

They provide a responsible gaming platform and personally tailored support for vulnerable individuals. In order to protect their customers they are in full compliance of the Governing Laws and Regulations, including player registration procedures and the gathering of required Know Your Customer (KYC) information. They also adhere to strict Combating Financial Crime (CFL) and and Anti Money Laundering (AML) policies to ensure the highest standards of regulatory compliance and ultimately the safety of their clients.

About SportPesa

General Information

SportPesa was founded in 2014 and has its headquarters based in Nairobi in Kenya. They are owned and operated by Pevans East Africa, a company with shareholders from Bulgaria, Kenya and the United States. SportPesa is very much a football/soccer biased betting site. They invest heavily in sponsorship into African football and currently have partnerships with four English football clubs including Hull City, Arsenal, Southampton and Everton where they are a major sponsor. They have a very simple bonus that you can take advantage of with a “Bet 10 Get 10” promotional offer. As well as the standard sports and casino offerings, they have a very strong live betting offer, this covers all the major European football leagues as well as a wide range of 30+ other sports that can be bet on.

Sign up and grab your free £10 bet today.

Deposit & Withdrawals

SportPesa have four main deposit options available to customers, these are Visa, MasterCard, Neteller and Skrill. Deposits are immediate for both card transactions and e wallets while wWithdrawals take 2-3 days. Currencies accepted include: GBP, EURO

Customer Service

Live Chat: Available Email Customer Service enquiries: [email protected] Send your documents to: [email protected] Post SportPesa 2nd Floor Athol House, 21a – 23 Athol Street, Douglas, Isle of Man, IM1 1LB If you have any customer support queries please use the form on their site or email them at [email protected]

License Information

For customers in the UK, Bet365 licensed and regulated by the Gambling Commission

SportPesa betting experience

Odds format & betting margin

Difference between decimal and fractional odds. Decimal odds are quite straightforward to understand, all you need to do is take the decimal number, lets say 4.0, and deduct 1 which would give you odds of 3/1 or if the odds were 2.75 this would equate to 7/4 in fractional terms. Fractional odds are the more common odds format used in the UK. So lets take the price above of 7/4 as an example, which is seven fourths, so four fourths (quarters) would be one of course, and this leaves you with three fourths (quarters) giving you 7/4.

Betting limits

At SportPesa there are certain betting limits in place. The minimum deposit amount is £5 if using a debit or credit card and £20 if you are using an e wallet like Neteller or Skrill. The maximum deposit is £5000. The minimum withdrawal is £5 The maximum withdrawal is £5000 per day. The maximum you can win in any one day is £50,000.

What are the minimum and maximum stakes I can make?

The minimum bet accepted is 0.10p or currency equivalent. The maximum differs between sports, markets and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet.

Types of bets

SportPesa offer a whole range of bets to cater for all types of punter including: Singles, Combos and Accas and Live In Play. SportPesa offer “Live” betting on a wide range of events, with football being predominate in their offering. They focus on the major European football leagues and a key factor in their “Live” offer is something called “Last minute bets”

Many bookmakers will only show upcoming live events taking place that day but with “Last minute bets” you can see events that are just about to finish. This means you are in a position to take either very short odds as a low risk bet or very high odds as a higher risk play.

Sport coverage

A wide range of betting opportunities with 33 sports offered. SportPesa have a big focus on football betting due to their sponsorship involvement in the sport.

In-play experience

When you go to the main sports section of the site, all current football matches are available and this is good start but ifv you click a match and then decide to go back, it does not take you to the list on in play events but to the home page. In play experience needs some work.

Live streaming

SportPesa do not currently offer live streaming on their site.

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Score:

2.7/5
2.9/5
2.9/5
2.6/5
2.5/5

General Information:

Website URL: sportpesa.uk

Founded: 2014

Supported platforms: apple windows android

Products: Sportsbook and casino

2.7/5

Customer service:

Customer service hours: 24/7

Telephone number: Not available

Live Chat: Available

Address: SportPesa, 2nd Floor Athol House, 21a – 23 Athol Street, Douglas, Isle of Man, IM1 1LB