Genting Bet review
Keith G
3.4
- Great free bet incentive. Place a bet of £10 and If your first bet loses then Genting Bet will give you a free bet to the same stake.
- One of the best user interfaces available, and very well structured navigation throughout the site.
- Group founded in 1965.
- Changing odds from decimal to fractional is not easy on the main page as the button is hidden down in the left bottom corner of the screen.
- How easy to the eye is the Genting Bet website?
- Does Genting Bet offer competitive odds or the best odds in a certain sport?
- How good is the market coverage and selection of bets on Genting Bet?
- How good is In Play betting on Genting Bet?
- What selection of bonuses and re-occuring promotions does Genting Bet have?
- How easy is it to deposit and withdraw funds with an Genting Bet account?
- How friendly and fast is the Genting Bet customer service and live chat service?
- Can you trust Genting Bet?
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3.4
Wednesday 18. October 2017
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frequently asked questions
Is Genting Bet fully licensed in the UK?
This website is owned and operated by Genting Casinos UK Limited who is licensed and regulated by the UK Gambling Commission (licence number 537). The sportsbook platform is operated in partnership with FSB Technology (UK) Ltd.
Can I have more than one payment method on my Genting Bet account?
You may deposit monies to an account with them by using any of the available payment methods against which you shall be able to use the Website.
You can have a total of 3 (three) credit and/or debit cards and not more than one of each of any of the other available payment methods registered against your account at any one time.
What can I do if I have a complaint about the Genting Bet service?
3. What can I do if I have a complaint about the Genting Bet service?
Step 1
If you wish to make a complaint, you must do so by contacting their Customer Support team at [email protected]
Your complaint will then be investigated and you will be contacted as to the outcome of their internal investigation within a reasonable time (relative to the complexity of the investigation required).
Any complaints must be registered with their Customer Support within 12 (twelve) weeks of the occurrence of the event to which the complaint relates.
They do not deal with any complaint in respect of an event which pre-dates this time period.
Step 2
If after, a reasonable time your complaint cannot be resolved satisfactorily by Customer Support, or you have reasonable grounds to disagree with the outcome of the first investigation then:-
Either you or Genting Bet may refer the dispute to the Independent Betting Arbitration Service (“IBAS”); or you may submit your dispute online to the European Commission’s Online Dispute Resolution (“ODR”) Service, accessible on the following link: http://ec.europa.eu/consumers/odr/
Can I self exclude myself If I believe I have a gambling problem?
We take responsible gaming very seriously. If you wish to self-exclude from gambling then you can do so by following our self-exclusion procedure.
If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement.
It is also possible to restrict the amount of your Deposits, Bets or Spend on our sites upon placing your first deposit (by pop up window / prompt) and thereafter and at any time by choosing and setting limits in the “my accounts” page of your account with them.
Limits can be set over a calendar daily, weekly or monthly period.
What is a combo bet?
Combo bets are bets that include a number of selections which then can be combined to produce a different set of bets.
As an example a Lucky 15 is a type of combo bet. This bet comprises of 15 different combinations. 4 singles, 6 doubles, 4 trebles and 1 fourfold bet as an accumulator.
Does Genting Bet charge me for deposits and withdrawals?
Genting Bet does not charge for deposits or withdrawals, however, your card may be charged by your bank or card issuer.
How old do I need to be to set up a Genting Bet account?
You acknowledge that underage gambling is an offence, Accordingly in opening an account with us, you warrant to us that you are at least 18 (eighteen) years of age and above the legal age for gambling in the jurisdiction in which you reside when using the Website Service.
What happens if I have a non-runner on my horse racing bet?
Single Bet:
If you have a non-runner, your bet is void and you receive your stake back. This does not apply if your bet was placed under Ante Post rules, in which case your bet will be settled as a loser.
Multiple Bets:
If you’ve placed a multiple bet such as a double, treble or Lucky 15, your bet will stand on the remaining selections. So a double becomes a single, a treble becomes a double, and so on.
What is a Patent Bet?
A Patent consists of seven bets on three selections in different events i.e 3 singles, 1 on each selection, 3 doubles and 1 treble. One or more selections must be successful to have a return. A £1/€1 patent costs £7/€7. You can double this if you place this as an each way bet.
How does Each Way betting work?
An Each Way bet is made up of 2 parts: the ‘Win’ and the ‘Place’.
Each part is an equal stake, e.g. a £1 Each Way bet will have £1 on the ‘Win’ and £1 on the ‘Place’ (a total stake of £2).
The ‘Win’ part of your bet is on your selection to win the event, and the ‘Place’ part is on your selection to finish either first or in one of the pre-determined places.
If your selection wins, both the ‘Win’ and ‘Place’ parts of your bet will pay out. But if your selection only places, you will lose the ‘Win’ part of your bet (and lose that part of the stake) but get paid out on the ‘Place’.
The odds for the ‘Place’ are given as a fraction of the odds for the ‘Win’ and will be displayed to you when you place your bet.
For horse racing, the ‘Place’ part of Each Way bets will be given the following Place terms:
Non-Handicap Races:
2 – 4 Runners Win Only
5 – 7 Runners 1/4 the Odds 1, 2
8 or more Runners 1/5 the Odds 1, 2, 3
Handicap Races:
2 – 4 Runners Win Only
5 – 7 Runners 1/4 the Odds 1, 2
8 – 11 Runners 1/5 the Odds 1, 2, 3
12 – 15 Runners 1/4 the Odds 1, 2, 3
16 or more Runners 1/4 the Odds 1, 2, 3, 4
How easy to the eye is the Genting Bet website?
Genting Bet uses a traditional sportsbook layout with a main products menu at the top with a sports menu on the left hand side. This sports menu is organised in three sections with a “Quick Links” section followed by a “Football Coupons” section and then the full sports list section underneath.
The middle section of the sports betting page shows all the upcoming events. By clicking in a sport in the left menu it will pull that sport into the middle section and show any live and upcoming events and at the bottom of the page you will find any leagues or events for that particular sport.
This layout gives a one page view of everything happening in a particular sport. It does mean that their can sometimes be a lot of information. The plus point is you will find what you need reasonably quickly.
The layout and colour scheme of events could be improved. You will find a list of matches in the football section with black text for odds sitting on a light grey box, and this is placed on a white background which can sometimes make it difficult to seperate one match from another.
In terms of the speed of the website, we did find some issues with loading some content elements.
From a content perspective, Genting Bet have a very good blog which is updated ona regualr basis. This can be found by clicking the BLOG link under the main menu. Football is a primary sport on the blog but you find a wide cross section of posts on other sports. They are always posting data and statistics when a major event occurs in any sport.
Does Genting Bet offer competitive odds or the best odds in a certain sport?
Being born out of a casino company Genting have a very clear understanding of odds margins and are one of the more attractive when it comes to sports betting online. They take the view that they want to attract many and regular players.
This allows them to reduce their sports betting margins. Odds on tennis are particularly solid and they are also becoming very competitive on odds in many of the top European football leagues.
How good is the market coverage and selection of bets on Genting Bet?
Although the odds offer on Football ids competitive, Genting Bet have some work to do to improve the market offering. They currently have between 40 to 60 markets available on top European league matches which is weak compared to some of the more well known online sportsbooks.
Tennis and basketball are big sports for Genting Bet and they have an updated list of tournaments and upcoming events available to bet on. There are always between 10-20 tournaments to choose from.
How good is In Play betting on Genting Bet?
In-play betting is a big part of the site and can be accessed via the red sub menu under the main menu. As with the main betting interface, the colour scheme is not that good but the functionality of their live and In-play interface is very solid once you enter a specific event.
Any sport that has a live is shown clearly and it is easy to move from one sport to another.
What selection of bonuses and re-occuring promotions does Genting Bet have?
Promotions that are ongoing at Genting Bet are quite limited with general promotions such as price boosts, cash out and (BOG) Best Odds Guaranteed being made available. Other than these you have the sign up offer which is a “no lose” first bet of £10
How easy is it to deposit and withdraw funds with an Genting Bet account?
It is simple enough to deposit and withdraw from your genting Bet account. However, the options for deposits and withdrawals are quite limited and the only options available are debit and credit cards, the Skrill e-wallet and via a deposit at a Genting casino.
How friendly and fast is the Genting Bet customer service and live chat service?
Very good service answered within 10 seconds. We posed an important question about ringfencing funds.(please see the Customer Trust Deposits section)
The agent took time to escalate the query which was very good and although it took a minute to get the answer, it was good to see that the operator did the right thing in clarifying this important question.
Can you trust Genting Bet?
As a casino organisation they have been running their business since 1965 so have a very solid and long history of successful operations within the gambling niche.
This website is owned and operated by Genting Casinos UK Limited who is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licensed status as recorded on the Gambling Commission’s website.
About Genting Bet
Genting Bet has been spawned from the parent company Genting Group who are synonymous with the development of land based casinos and leisure resorts. These land based casinos remain the cornerstone of the Genting group with the very first of these being developed way back in the late 1960’s.
It is this longevity and background which makes the online sportsbook and casino an attractive option for punters and players who are looking for a recognised and highly reputable brand.
Genting has 47 land baserd casinos in the UK alone but also many more worldwide. As the market has developed, Genting have now made a large investment in online betting entertainment and have certainly made a good start in terms of the set up of their site.
More promotional offers are needed, but their Premier League outright offer is one that we have not seen on other bookmaking sites, and will be attractive to soccer punters.
General Information
If you place a £25 bet on the outright winner then Genting will give you a free £2 bet every week to play with. Naturally, there is now a shift towards online in today’s digital age, and although they were by no means the first to establish a digital presence, Genting are taking this side of the business very seriously and look to have a strategy to reward players with very good offers without the massive “play through” restrictions that other companies have on their promotional offers. Even at their online casino, the emphasis is clearly on live play and making the player experience the key to providing fun and high quality entertainment. Live dealers are available on a huge range of card and table games while you can also enjoy traditional slots and other games on desktop, tablet or mobile.
The sportsbook section is in danger of being forgotten by the casino traditionalists, however Genting are providing a top class list of sports markets which is growing all the time. The Genting Group may be synonymous with land based casinos and that is still a major focus, but they are concentrating more and more on online play and sports betting. We expect the next year to be very interesting for the punter who joins Genting Bet. You can join their online revolution TODAY!
Deposit & Withdrawals
Genting Bet offer a number of payment options with credit card, debit card and e-wallet accepted. They also allow cash deposits via a Genting casino. Cards accepted include Visa, Visa Electron, MasterCard as well as Skrill. All deposits are immediate for all payment methods, with withdrawals taking between 1-4 days depending upon which method you are using. Currencies accepted include: GBP, EUR
Customer Service
24 HOURS A DAY, 7 DAYS A WEEK Genting Bet has been designed with the needs of players in mind. So they go to great lengths to ensure your time online is enjoyable in every possible way. The customer support link is very prominent in the main menu bar on their site. You can get in touch via their UK based live chat team, e-mail or telephone – whichever is most convenient to you. UK based support is available 24 hours a day, 7 days a week.
License Information
The website is owned and operated by Genting Casinos UK Limited who is licensed and regulated by the UK Gambling Commission (licence number 537). Details of its current licensed status as recorded on the Gambling Commission’s website can be found here.
Genting Bet betting experience
Odds format & betting margin
Genting Bet are probably in the mid level when it comes to odds value. You are still likely to see other brands better on the horse racing side, although Genting Bet are very competitive on football and tennis odds. Decimal & Fractional Explained: Decimal odds are quite straightforward to understand, as all you need to do is take the decimal number, lets say 11.0 and deduct 1 which would give you odds of 10/1. Fractional odds are exactly as its says on the tin…..a fraction. So lets take a price which is odds on which might be 2/5 or two fifths. So If you put a bet on of 1 pound, you will receive back your one pound stake plus two fifths, so a total of £1.40 Just a quick note that to change odds on the home page at Genting Bet, you need to go to the bottom left corner at the bottom of the main menu.
Betting limits
At Genting Bet their are certain betting limits in place. The minimum deposit amount is £10 on card transactions and £50 on E wallet transactions The minimum withdrawal is £10 on card transactions and £50 on E wallet transactions The maximum payout on any one day is £100,000 In terms of deposit limits, they allow you to limit the amount of money you can deposit into your account on either a daily, weekly or monthly basis.
Types of bets
Genting Bet offer a wide range of betting including: Singles, Doubles, Combos and System bets as well as a series of handicap bets on different sports.
Sport coverage
GentingBet currently offer 25 sports to bet on across the website
In-play experience
Genting Bet have two types of “Live” offer for customers. First is live “In Play” betting on a wide range of sporting events and second they have their “Live Casino” which features live fully licensed croupiers to give that live casino experience from the comfort of your own home.
Live streaming
GentingBet do not offer live streaming on their website currently.
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General Information:
Website URL: gentingbet.com
Founded: 1965
Supported platforms: 
Products: Sports Betting, UK Casino, Live Casino and Slots
Customer service:
Customer service hours: 24 hours per day
Telephone number: Request a call back service
E-mail: [email protected]
Live Chat: Available
Address: Genting Club, Star City Watson Road, BIRMINGHAM, UK