Betstars UK review

BetStars

Review score:

2.9/5/5

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Jonny

3.2

A decent site with ok offers on a wide range of sport..
Pros:
  • SecurityPart of the Pokerstars group so company have been around for some time.
  • 80 Minute Free Bet If a goal after 80 minutes affects you match result bet you get your money back
  • Faller Insurance Get your stake refunded if your horse falls, unseats its' rider or is bought down.
Cons:
  • Live Chat This is not available to a random visitor. You have to be registered and logged in
  • Deposits & Withdrawals You cannot see limits for deposits and withdrawals unless you are logged in.

Latest customer reviews

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Jonny

3.2

Tuesday 17. April 2018

A decent site with ok offers on a wide range of sport..
Peter S

2.6

Monday 19. March 2018

Been playing at Starts for while in Poker and decided to try our their sportsbook. Average , however reliable and trust full to Poker Stars.
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Betstars UK bonus

Latest Betting Promotions

Betstars UK news

frequently asked questions

How do I place my bets?

You can place bets using the BetStars client, and on the BetStars website. You can also play on your iOS and Android device with the BetStars app.

Can I place bets over the phone?

No, we do not accept/place bets over the phone. Bets can only be placed through our website, desktop client or mobile app.

What is an each way (EW) bet?

An each way bet gives you the option to bet on your selection winning or being placed. Placed can mean coming 2nd, 3rd, 4th, 5th, or more dependent on the place terms of the event and also the relevant fraction of the odds. The stake is therefore two equal amounts – one stake for the win and one stake for the place. The benefit of this bet is that if you win you make a return on the win and the place, but if your selection doesn’t win you
still make a return on the place.

Let’s look at an example:

You place a bet of 5 each way at 20/1. The place terms for this event are 1/4 of the odds for placing 1st, 2nd, 3rd or 4th. The stake on this bet in total is 10 (5 win and 5 place)

Your selection doesn’t win but comes 2nd so you make $30 on the place. This is worked out as ¼ of 20/1 (20/4) = 5/1 = 25 + stake of 5 = 30 in total.

If your selection did win you would also make a profit on the win part of the bet. So you would make 5 at 20/1 = 100 +5 stake= 105.

This means your total returns would amount to 135!

If you don’t have the event I want on your site – can I request odds?

Yes you can contact our Customer Support team via [email protected] or through the ‘Contact Support’ form in the client which is located under the ‘Help’ section.

My bet includes a non-runner what happens now?

Bets on non-runners are void and are settled at 1.0. If your bet contains more than one horse then the bet will stand – a double will now be a single on your remaining horse, a treble a double, and so on.

How will I know which races are live streaming?

The meetings that will be streamed live will have a ‘play’ button displayed against their names on the horseracing market page. The races available for viewing will have the broadcaster’s icon on the race-card.

What is Best Odds Guaranteed?

Best Odds Guaranteed is an offer available on all UK, Irish and UAE horseracing. Customers eligible for the offer who take an early or show price will automatically be paid at SP (Starting Price) if SP is higher.

I think my bet has been settled incorrectly. What can I do?

If you have checked your bets and the results, and are certain that incorrect settlement has occurred, contact the BetStars Support Team via the Contact Support Form under ‘Help’ in the BetStars client with details of your account and the bet, and we will investigate and resolve the issue immediately. You can also click here, or email Support.

What is dead heat and how does this affect my winnings?

A dead heat is essentially when there is no clear winner and a tie occurs between two, three, or more competitors. So if there are two winners who tied then the stake would be halved and settled at the odds at bet placement. If three winners tied then the stake would be split by three and settled at the odds.

For example – two teams tie for first place. You have placed 10 at 2/1. In this case you would receive 5 at 2/1.

How are potential returns calculated for system bets?

Each line of a system bet is calculated independently, and rounded to two decimal places. Because of this, it is possible to have a discrepancy in the same bet depending on the total stake wagered – but this is simply a result of the different lines of the bet being calculated separately.

For example:

Trixie (4 lines) with selections @ 2,45 (A), 2,10 (B) and 2,30 (C).

The bet is made of the following lines :-

(ABC)

(AB)

(AC)

(BC)

For a $0.10 stake

(ABC) 2.45 * 2.10 * 2.30 * 0.1 = 1.18335 = $1.18

(AB) + 2.45 * 2.10 * 0.1 = 0.5145 = $0.51

(AC) + 2.45 * 2.30 * 0.1 = 0.5635 = $0.56

(BC) + 2.10 * 2.30 * 0.1 = 0.483 = $0.48

= $2.73

For a $1 stake

(ABC) 2.45 * 2.10 * 2.30 = 11.8335 = $11.83

(AB) + 2.45 * 2.10 = 5.145 = $5.14

(AC) + 2.45 * 2.30 = 5.635 = $5.63

(BC) + 2.10 * 2.30 = 4.83 = $4.83

= $27.43

How easy to the eye is the Betstars website?

With the Betstars site you are either going to love it or hate it. Our view is that the front screen when you enter the sportsbook is far too busy with lots of different elements that are not clearly labelled. It seems a very salesy front page.

We did like the navigation as unlike many sportsbooks which have a left side menu, Betstars has a main menu across the top. Also another element we liked was the secondary menu which contains Higlights, Promotions and Results. This makes it easy to find cetain information.

If we move away from the front page and go into a certain sport then we still have the same issue as the front page. The white and light grey colour scheme just does not work. It makes it very difficult to segregate different events.

On the plus side the site is quick to load but that is about it in terms of navigation and layout. This site definitely needs some work.

Does Betstars offer competitive odds or the best odds in a certain sport?

Betstars does not featurev in the top 100 bookmakers for odds offerings so to check this we looked at a range of events against other bookmakers and we found that they are in fact very competitive on favourites onn football matches whilst being shorter on the outsiders.

They also seem to have a solid offer on horse racing as well.

How good is the market coverage and selection of bets on Betstars?

The market coverage is good on football with Betstars. They regularly have more than 50 markets on each game, even in matches in some of the more obscure leagues and countries.

When we did our latest review in June 2018 they still were offering football betting from nearly 60 countries, this is after tyhe major European leagues had finished their seasons.

How good is In Play betting on Betstars?

When we look at the In-play interface we see abig improvement over the sportsbook interface. they still use the white and grey colour scheme but red is used to accentuate the match,event and market. This makes the user experience so much better as it is easier visually to spot a game or event.

The layout covers most of the page so you have no other interruptions here. It is just the live betting. The speed is really good and pricing is updated quickly in real time with delays in fractions of 1/100ths of a second.

What selection of bonuses and re-occuring promotions does Betstars have?

Ok this is finally where Betstars hit it out of the park. they have some fabulous bonus offers including their special World Cup offer where you can potentially win a share of £100 Million.

They have many other bonuses but the top 5 in our opinion are:

– Up to 100% bonus on winning accas
Place a treble or higher on tennis matches and if it wins, we’ll boost your winnings by up to $/£/€100,000, in cash. Remember to check that all your selections are higher than 1.40 (2/5) and on one of the many markets that qualify. The more selections you make the higher your potential bonus.

– Faller Insurance
Bet on any jumps race across the UK or Ireland, and if your horse falls, is brought down or unseats the rider, they’ll refund your stake, including the win part of each way bets, as a Free Bet up to $/£/€25.

– 80 Minute Goal Insurance
Place a ‘Match Result’ bet on any match in the World Cup tournament and if a goal scored after the 80th minute – excluding goals scored in Extra Time and Penalty Shootouts – turns your winning bet into a losing one, get your stake refunded as a Free Bet up to $/£/€20.

– Betstars Challenges
BetStars Challenges give you the chance to win great rewards just by betting on your favourite sports.

How do they work?

Betstars set Challenges around sporting events. This could be: Place two winning In-Play bets on a football match, or place six winning bets on matches during a big tournament.

Each Challenge will be fully explained to you with all Terms & Conditions in the Challenge Window. Available Challenges are always housed there.

If you want to take part in a Challenge, then simply select ‘Start’ to have your progress measured. You must do this before you place your bets.

– Racing Multiples Bonus
Place a Yankee, Canadian or Heinz bet across any UK & Irish race meetings. If all selections win – having each returned Industry SP odds of 1/2 (1.5) or greater – get a cash bonus added to your returns.

Yankee 25% bonus
Canadian 50% bonus
Heinz 100% bonus

How easy is it to deposit and withdraw funds with an Betstars account?

Betstars offer many options for deposit and withdrawal including the most common card and e-wallet methods.

Direct Bank Transfer
Local Bank Transfers
Mobile Methods
NETELLER
Online Bank Transfers
PayPal
paysafecard
Debit and Credit Cards
Skrill
WebMoney
Wires
Neosurf

How friendly and fast is the Betstars customer service and live chat service?

The support function is only available for registered users which is big NO NO. We had a question to ask about World Cup requestabets but of course could not speak to an operator. The only way to contact Betstars if you do not have an account is by email and responses take up to 24 hours.

Can you trust Betstars?

Rational Intellectual Holdings Limited. All rights reserved. Stars Interactive Limited, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. Licence 000-039108-R-319334-013 issued October 6, 2017. Licensed and regulated by the UK Gambling Commission.

About Betstars UK

General Information

WELCOME TO BETSTARS UK

A really interesting looking site with no left side menu for sports like you find on many other online bookmakers and sports betting websites. The main menu is across the top of the site and you have the main sports in the menu. To see other sports, all you need to do is expand the menu by clicking on the hamburger (mobile phone menu icon) in the top right corner.

Betstars site can be a little confusing at first as each page has three columns, however each column changes as you change sports. As an example if you choose football from the main menu you will have current in play bets at the top in the first column and below that popular bets. The middle column shows you all the bonus offers for that particular sport and the third column holds your bet slip, information on sports betting jackpots as well as a link to their sports news blog.

It is a very modern looking site and actually quite intuitive once you spend a few minutes getting used to the menus.

On football bets they have an acca bonus offer up to 100% or in real terms £100,000.

Deposit & Withdrawals

The deposit options at Betstars are very good with a large selection of methods. Of course VISA and Mastercard are available as well as paysafecard. In terms of e-wallets you can use Paypal, Neteller and Skrill. Bank transfers are also available along with some less common methods which include: webmoney, Yandex Money and Neosourf

Customer Service

Live Chat: Available

Email: Contact form

Post: Stars Interactive Limited, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ

License Information

You can check out the Betstars gambling license here.

Betstars UK betting experience

Odds format & betting margin

Betstars offer fractional and decimal and the less common American odds on their site. Of course most players understand these but you can find out more information by checking out our betting guide.

Betting limits

The maximum winnings payable to any Player for a single days betting on any single or combination of bets is based on a per sport basis so please check the full terms and conditions.

For football betting the maximum payout is £1,000,000.
For horse racing at graded level the maximum payout is £500,000.
For horse racing at handicap levelfootball betting the maximum payout is £200,000.
For greyhound racing the maximum payout is £100,000.
Sports such as golf, tennis NFL, NHL and Baseball have maximum payouts of between £50,000 to £500,000

Types of bets

Betstars provide all the standard types of bets such as football match betting and also handicap betting. Types of bets include singles,combination and multiple system bets.

Sport coverage

Betstars currently have twenty six different sports that you can place a bet on

In-play experience

Betstars live offer includes in-play, fast markets and Asian handicaps for live betting in a simple interface which is easy to navigate.

Live streaming

Betstars does have live streaming of horse racing events. You can watch a race live if you have placed a bet of £1 or more on it. For accumulators each unit has to be at least £1 to qualify. BetStars say that streaming may be delayed by up to 20 seconds. Live streaming events are restricted to Ireland and UK

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Score:

3/5
2.5/5
3/5
2.5/5
3.5/5

General Information:

Website URL: betstars.uk

Founded: 2001

Supported platforms: apple windows android

Products: Sportsbook, Poker and Casino

3/5

Customer service:

Customer service hours: 24 hours per day

Telephone number: No Number

E-mail: Contact Form

Live Chat: Available

Address: Stars Interactive Limited, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ