- 21Bet offers a 100% matched deposit bonus for new players. For example, if you deposit GBP 50 you will receive GBP 50 on top of your initial deposit.
- 21Bet offers a wide range of payment options including credit and debit cards, various payment wallets, you can also deposit and withdraw using Bitcoin.
- On 21Bet they have a very good blog with articles covering a wide range of sports, as well as tips and suggested bets.
- The 21Bet site layout and font (text) is not the easiest to read and the navigation could be a little more intuitive.
- How easy to the eye is the 21Bet website?
- Does 21Bet offer competitive odds or the best odds in a certain sport?
- How good is the market coverage and selection of bets on 21Bet?
- How good is In Play betting on 21Bet?
- What selection of bonuses and re-occurring promotions does 21Bet have?
- How easy is it to deposit and withdraw funds with an 21Bet account?
- How friendly and fast is the 21Bet customer service and live chat service?
- Can you trust 21Bet?
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Thursday 19. October 2017
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frequently asked questions
Can I trust the 21Bet license?
21Bet brand is a property of Aureate Gaming Solutions Ltd. That is a Maltese company with company registration number C77528 having its registered address at Valletta Buildings, South Street, Valletta, MALTA. Aureate Gaming Solutions Ltd. is licensed and regulated by a Curacao Gaming license number 365/JAZ.
Does it matter what country I am registering from?
You are responsible for making sure that you are not registering and/or playing their games or sports betting in any jurisdiction in which gambling is unlawful. It is the players responsibility to make sure that gambling is allowed in their country and jurisdiction.
Is my personal data safe with 21Bet?
We are committed to protecting your privacy. We follow strict procedures in the storage and disclosure of the personal information you give us in your User Registration Form in order to prevent unauthorized access. In the case of Registered Users who use the RNG casino product; your personal data will be shared with 21Bet (Aureate Gaming Solutions Ltd) which is in compliance with Maltese Data Protection laws.
Can I amend my bet if I have placed a selection by mistake.
Bets may not be cancelled or changed once the bet has been placed and acceptance of the bet has been confirmed by us, either in the form of a generated bet receipt or in the open or settled bets section of your account.
Will I receive the bonus If I use an e-wallet to make my deposit.
Deposits via Skrill or Neteller will not qualify for any 21Bet Bonus.
Can I opt out of email communications from 21Bet?
In registering a Real or Practice Play account, you consent to them contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to e-mail, telephone and SMS) in respect of matters relating to your account.
To unsubscribe from any or all forms of communication, please either use the ‘Unsubscribe’ link found in their promotional e-mails or contact them on their customer service email or by live chat.
What is a Half Time/Full Time football bet?
With this bet you need to forecast the result of the game at half time and at full time. For example you think the away team will sneak a goal and be winning at half time. But the home team will be strong in the second half and will end up winning the game.
How does a tri-cast bet work.
A tri-cast consists of a minimum of 3 selections with the aim of selecting the first, second and third in the correct order. You can also place a bet which is a combination tri-cast.
I see you have a betting exchange. Is the liquidity strong?
Bet21 has developed it’s betting exchange to be one of the quickest and most secure on the market. The amount of liquidity is comparable with any of the other betting exchanges on the market today.
What virtual sports do you offer?
21Bet have a wide range of virtual sports on their site. In total you can bet on 18 different virtual sports markets.
How easy to the eye is the 21Bet website?
The welcome page focuses very much on showing the visitor all of the product options available. It is interesting to see that 21Bet have not only a sportsbook but also a betting exchange. The betting exchange seeems to also have good liquidity when we checked some of the bigger horse racing markets.
The opening view looks a little outdated but they do make it simple to find whichever product you are looking for.
The home page does seem to take some time to load as there are a lot of graphics that are opening on that first page.
Once you enter the sports betting part of the site, you are greeted by an event interface which is really quite poor from a visual perspective. The navigation is unclear and cluttered. You have a top menu with some dashboard elements, then a menu with sports followed by another menu immediately below which has countries.
The menus are not aligned in the centre and have little spacing between them which makes the top section look very crowded and confusing.
The betting interface itself is on a white background but the colour scheme of the event name, teams, scores and odds does not stand out at all with a lot of grey areas.
Overall a very poor layout and initial user experience.
Does 21Bet offer competitive odds or the best odds in a certain sport?
The odds offer at Bet21 is very weak. Tennis markets in particular have very high margin as well as football. When visiting the site you can see that the range of markets is quite weak which explains why the odds margins are on the high side.
How good is the market coverage and selection of bets on 21Bet?
We discussed above about the odds, and correlation between those and the market offer. When we look at the markets being offered on top football games and leagues across Europe then 21Bet are quite comparable. It is when you drop down to leagues like the English Championship where the number of markets is very low.
Tennis is a key sport for them and they do have a very good selection of the more obscure tournaments in smaller countries.
How good is In Play betting on 21Bet?
A tremendous selection of events and markets which make it attractive and Bet21 also have odds that are up to 4 decimal points which is quite unique.
The issue once again is the actual interface which is very cumbersome, especially with the white background. Click inside an event does not open the event but just adds the selection to a bet slip. The whole thing is just very counter intuitive. Its is a shame as they have some great opportunities to be on some really obscure leagues and tournaments.
The bet slip on the live interface is also difficult to understand. They definitely have some work to do in this part of the overall offer.
What selection of bonuses and re-occurring promotions does 21Bet have?
Ok this is a decent part of the Bet21 offer. They have a recurring weekly promotion where you can get a free bet token added to betting bank for the 2018 world cup. The terms are not great (£1 for every £20 spent) but it works outb as a 5% bonus and will be waiting for you to bet on this years World Cup (terms and conditions apply)
They also have another ongoing promotion which is their “Free Bet’s Forever” (terms and conditions apply) offer where you can get a £10 bet each week
Add to this the standard welcome offer and their loyalty programme and Bet21 have a good selection of promotional offers for new and existing clients
How easy is it to deposit and withdraw funds with an 21Bet account?
Another part of the offer from Bet21 where they are actually very good. The range of payment options is strong with standard debit and credit card transactions being accepted but also bank transfer, e-wallets and even cryto currency (bitcoin)
Minimum and maximum deposits and withdrawal amounts are quite weak with many payment options have a maximum deposit of £1500 and maximum withdrawal of £3000 depending on payment method.
How friendly and fast is the 21Bet customer service and live chat service?
Very good customer support. Our initial chat started within 10 seconds and each question was answered within 30 seconds. The only thing about the live chat is that it is not 24 hours (11am – 11pm)
Very friendly and knowledgeable agent took time to explain even the simple questions in detail.
Can you trust 21Bet?
Malta is one of the highest regulated gaming jurisdictions and 21Bet have their license in this jurisdiction.
21bet is regulated by Malta Gaming Authority with license: MGA/CL2/1281/2016 (issued on 8th of August 2017). This website is operated by Aureate Gaming Solutions Ltd, Valletta Buildings, Second Floor, Suite 7, South Street, Valletta, Malta.
21Bet is a licensed operator with a license from the UK Gambling Commission. It is a major sponsor of a number of sports teams including Wolverhampton Wanderers in the UK. It also has sponsorship agreements with Waterford football club in Ireland and Rugby Premier league club Gloucester. The site is focussed on sports betting, live casino and online slots as it’s three main areas, as well as a live betting option across all major sports.
21Bet is one of the fastest growing live sports betting and interactive casino site in Europe, offering a wide selection of live and pre-match/event sports betting. The casino and games offer includes live casino with the traditional casino games such as Blackjack, Baccarat and Roulette using fully licensed croupiers via TV and Internet to provide a unique experience. As well as this live offer they have a massive collection of fun gaming opportunities, including casino, slots, keno, scratch cards and many others. Some of their best games include: Guns & Roses, Game of Thrones, Jack Hammer and Jurassic Park to name just a few!
The 21Bet Support Teams are based in Malta with support provided via email and a 24/7/365 chat function. So you are always able to get your questions and queries answered quickly, whatever timezone you are in. One of the core features of a modern sports betting site is “Live In Play Betting” and 21Bet provide this option to all of its’ customers.
Just to explain “Live In Play Betting” if you have not heard of this or if you don’t quite understand it. Let us say you have a football match between Wolverhampton Wanderers and Waterford and the Wolves are at home. The betting could be 1/2 (1.5) for the home side and 5/1 (6.0) for the away side. Once the game kicks off the match is then LIVE so it is “Live In Play”. In the 5th minute Wolves score a goal and there odds would therefore shorten to maybe 1/6 (1.16). It is at this point that you can decide to back Wolves “In play” whilst they have a 1-0 lead which of course gives you a better chance of winning. This is a very simple example but I am sure you see the meaning.
21Bet class their site as a punter friendly sports betting and casino destination. You can join their site and get a free GBP 50 bet NOW!
Deposit & Withdrawals
The deposit options available with 21Bet are numerous and include: Visa, MasterCard, Maestro, bank transfer, Skrill, Neteller and even Bitcoin, this is the same for witdrawal as well. Deposits are immediate for card transactions with most bank transfers taking between 2-3 days depending upon the users bank. Withdrawals take 1-2 days when using a card and 2-5 days if withdrawing by bank transfer. Currencies accepted include: GBP, EURO
21Bet offer a customer service centre which can be contacted by email at [email protected] or by using their 24 hour live chat support 24/7/365
For customers in the UK, 21Bet licensed and regulated by the Gambling Commission
21Bet betting experience
Odds format & betting margin
Odds format: Decimal, Fractional, American, Hong Kong, Malay and Indo. Decimal odds are quite straightforward to understand, as all you need to do is take the decimal number, lets say 7.0 and deduct 1 which would give you odds of 6/1. Fractional odds are exactly as its says on the tin…..a fraction. So lets take a price which is odds on which might be 1/2 or one half. So If you put a bet on of 1 pound, you will receive back your one pound stake plus one half, so a total of £1.50. When we talk about American odds. it can be a little more difficult to understand, buts lets try to simplify it for you. All bets are classed as a return to 100 points so American Odds of 250 would equate to 3.5 in decimal and 5/2 in fractional terms.
At 21Bet their are certain betting limits in place. The minimum deposit amount is £10 The minimum withdrawal is £10 In terms of deposit limits, they vary depending on which payment processor is being used.
Types of bets
21Bet offer a range of bets to cater for all types of betting fanatic: Single, Combos and System bets Live In play handicap Each-way. 21Bet have a “Live” betting offer available on a wide range of sporting events and matches and a couple of benefits they have is a calendar of upcoming live events as well as great live in play graphics. Their live betting offer is not only focused on major leagues or events. With 21bet you can also get to bet in play on many obscure sports as well.
Bet21 have a limited amount of sports focusing on what you might call the major sports. They offer twenty three different sports to bet on.
The Bet21 In-play offer is very strong and the interface is a really easy to use full width screen layout.
21Bet do not currently offer live streaming on their site.
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Website URL: 21Bet.com
Products: Sportsbook, Live Casino, Slots, Live Betting, In Play