Betway PLAYER REVIEWS(5235)
Kamal Sharma
22 November 2022
Comment from uk.trustpilot.com
This is my second review i have not received my money yet my user id is kamal1920 i have sent all my documents for almost 10 times it has been almost 12days now chat support said everything is ok you will get it but till now no response this is so so bad service
D Gold
22 November 2022
Comment from uk.trustpilot.com
the casino side, the don’t ever offer free spins anymore and it glitches anytime it’s even close.used to be a cool app, it is not anymore. do not recommend.
NATHI Vuyoe
21 November 2022
Comment from uk.trustpilot.com
To bet on the app/site you really need to have serious patience, the app freezes for like a minute or so each time you want to scroll down or want to go through the market. Worst app/site ever. Work on your site and improve your customer service!!!!!!
Yvon Justin Cote
21 November 2022
Comment from uk.trustpilot.com
Bonuses and bets disappearing. Games not paid out. The whole site is a complete mess and riddled with outs not to pay out bets. Fine print everywhere. Stay away. I’m so disappointed. Not one email returned. The check for bet odds changing is super confusing and shouldn’t even exist. Complete waste of 200$. I’ll see how things go with the balance of bets that haven’t disappeared and then file a proper complaint. I have photos and screenshots of my bets. Highly recommend you find a better place to bet. This isn’t fun at all. -/////- Reply? I got no private message from you and from previous reviews you obviously like to punish anyone who challenges you. I’ll stick to my truthful review until I’m proven wrong. Then I’ll adjust it, as it stands so many bets disappeared???? With no details of their even being there. Math doesn’t add up anywhere. Message errors, no support. Just one person here responding quickly to these reviews.
Nic
21 November 2022
Comment from uk.trustpilot.com
Account closed for no reason at all. Id only ever deposited twice but they waited til i had lost a tenner then they booted me out and now won't answer any of my messages and have kept my remaining balance that was in there.
Lee Tankard
21 November 2022
Comment from uk.trustpilot.com
Time to give an honest review of Betway as I have been asked to...They are really good in the markets they offer but in terms of free bets or loyalty free bets sadly they are lagging behind Skybet Corals etc.I have only received 1 free bet of £2.50 in all the time I have been with them!Also the daily spin thing is permanently set on lose.There are worse out there though in saying all this.
Suresh
20 November 2022
Comment from uk.trustpilot.com
Worst app don't use this betway app, don't loss your money, they without intimation blocked your account, not responding customer mails & chatting also, i loss my wallet money, given lots of compliants & send lot's of mails but they not given proper response, friends don't use this worst app and don't loss your money ok. Please ban this app immediately. Choose another good app ok... Thanks
Heather
20 November 2022
Comment from uk.trustpilot.com
Stay away this site is a scam..If you give them a 1 star review they literally said they will make sure u do not win anything..biggest scam casino online stay away .delete your account and find a legit site
wendy patterson
20 November 2022
Comment from uk.trustpilot.com
Been waiting 3 weeks for my withdrawal, still in processing, noway to contact anyone … I guess it’s a scam
JONATHAN C.
19 November 2022
Comment from uk.trustpilot.com
Extremely misleading promotions. Customer service is horrendous. a promotion clearly says it is every day, and I met all the requirements as laid out in the terms and condition. The customer service said it isn't every day. Stay away from this company because they are all crooks
Riley Green
19 November 2022
Comment from uk.trustpilot.com
providing a hundred thousand justifications for holding onto your money. even if all of your documents have been proved.Using for' tune group ;llc :org; has so far shown to be the best decision ever because everything they do for me has helped me get where I am. They are incredibly successful, dependable, trustworthy, and knowledgeable.
Mr Endijs Bekmanis
18 November 2022
Comment from uk.trustpilot.com
Be honest I don't know what all this people talk about.i had very good experience.Thanks Cade she was excellent,she helped me a lot.and withdrawal was it same day.thanks Betway
Patrick McDonnell
18 November 2022
Comment from uk.trustpilot.com
Probably the worst casino I've played with, deposited my last tonight, no chance of winning anything and if you do it's 2 or 4cent, you won't have anyone staying with you if you don't give anything back, stay well away
Kamal Sharma
18 November 2022
Comment from uk.trustpilot.com
I have not got my Withdrwal even after 7 days i have sent all the documents every day they ask for new one i have been chatting live for almost 5 days this is really frustrating
Laczko Boby Emanuel
18 November 2022
Comment from uk.trustpilot.com
I got my money 20 pound but I'm withdrawing 30 why stealing my rest 10 pound? You know what? Happy for this 1 star if can I give 0 but no chance for 0! Enjoy my 10 pound buy some cocktail ?Don't forget I have proof from transaction!
Liam
17 November 2022
Comment from uk.trustpilot.com
So becuase I made a 1 star review they seen it and messaged back they have now made sure you lose at everything you do on the site so u put a 1 star you are going to lose it all I played 80 pound on one game normal it's fair plays good you win abit oh no not now you put a crap review you are going to lose what ever u put. So be aware on this site as they are clearly in control of this
Ed holmes
17 November 2022
Comment from uk.trustpilot.com
Iam giving this a 2 star only because I finally got my money back after 16 days.Heres the one problem with this company that i have experienced.The depositing system is not great!some deposits do not credit but the money is taken from your account.This money then goes to betway but doesnt show on your betway transactions. You have to contact them which is by far the biggest hindrance of all. (Good luck on that one) Then, they want statements which you have to go to the messing about of getting extra software on your iphone like adobe reader to download up to date statements as screenshots isnt good enough. Eventually the money will appear back into your betway account.I had £120 returned of £130.I had to forfit the £10 as it became too much messing about going through it again. Also the free to play prizewheel is stuck on Lose. It has been for a couple of months.Other the that the casino and the slots are great and some of the best i have played. Mixed bag i suppose.
Liam
16 November 2022
Comment from uk.trustpilot.com
Well what can I say played virtual 16 times in a row I've lost on this yet another site that wants to take take take all the time Iran beating France really it is a joke but yeah 16 times in a row wonder how many more if I did it would I lost 20 30 before one bet actually wins shocking
Lisa
16 November 2022
Comment from uk.trustpilot.com
They opened my account with a self exclusion in place. Allowed me to deposit 1700 euros . I spoke with a guy named Michael on their online chat . He stated and I have the screen shot that allowing the new account was an error and a mistake . But they have yet to send me any email communication with regards to this. In order to Complain to their regulatory body I need a final letter outlining their reason based on their mistake and error made why they have not returned my deposits. There's a complaints procedure for any business and again a company that think they're above any law that you are not worthy replying to. I need that final letter outlining their reason for not returning my deposits before I can take this to their regulatory body. Wreckless people.
Jonny m
16 November 2022
Comment from uk.trustpilot.com
Please can someone from Betway explain why these deposits issues like I had and messing peoples money about is still happening?it's been 2 months now,instead of replying to people on here pretending your gonna send them a private message sort the problem out,because your sending me deposit bonus emails all the time so you can do the same thing again to me take my deposit and not put on my account,how your still getting away with it is unbelievable, what private message please?
Rathnayake
16 November 2022
Comment from uk.trustpilot.com
Telling hundred of thousand reason to keep and hold your money. Even if you have given proof of all document.
Mindaugas
16 November 2022
Comment from uk.trustpilot.com
Try to withdrawal on 27th October, they ask me for documents each time different one, send them all. Now they marked on my withdrawals account as payed but its not payed. Contacting live chat every day an getting excuses that my payment is on hold because they neen to send me a feedback sorry for delay, finance department is very busy, I mean what ?. I gues it’s a proper scam so be careful.
Paula
15 November 2022
Comment from uk.trustpilot.com
Requested a withdrawal from betway about 2 weeks ago and it still hasn't gone into my bank, tried everything to get in touch with someone to sort it out and I've got nowhere, absolute disgrace, quick enough to take the money but then they don't want to pay what you win.
David
15 November 2022
Comment from uk.trustpilot.com
I have deposited multiple times with no problem then I have tried to withdraw and it’s has now been at the processing stage for 3 days and they are requesting furth ID which I have provided 3 days ago and they have not even acknowledged this I have tried 3 times now with no reply. I have contact live chat 3 times and every time the advisor has said nothing they can do and have not been interested. I have never came across a company so bad and will had to take things further now.
Joi
14 November 2022
Comment from uk.trustpilot.com
Deposited 30$ oct 31 2022 . And until now still waiting to reflect to my account . Talk to them already and they only said the will look on to this but until now nothing happen . And payper already received my money . Just a waste of time to wait for live chat nothing happen they just keep asking documents . But already sent how many time . The worst costumer service . And give my money back
FB
14 November 2022
Comment from uk.trustpilot.com
more than a month to withdrawal ?????been like more than a month now since I asked for withdrawal but still no answer backI contacted them by email and I get that automated response that they don't use this email I try live chat and it gets stuck in that "Please wait while we transfer you to an agent"Can anyone of you here from the support team contact me ? or is this bookmaker just scammed me ?!!!!!
Troy Foster
14 November 2022
Comment from uk.trustpilot.com
This is the worst betting company. withdrawals take 15 minutes. I still haven't received my withdrawal from betway. I want my money
Annie Fourie
13 November 2022
Comment from uk.trustpilot.com
I tried to withdraw money to the same card I deposit with, keep getting emails saying I have to change my withdrawal method as they couldn't use the account supplied. Total rubbish. I closed my account and lost money because of it. Going to report this to gambling commission.
Luke Hall
12 November 2022
Comment from uk.trustpilot.com
for a start, they never gave me my welcome bonus & when asked about it they said it's because of how I deposited, back to the more reliable labrokes.
Jimmie Elder
12 November 2022
Comment from uk.trustpilot.com
I’ve played sports betting over 2 years put in probably $3000 + dollars never won.on Nov 7 I won 2 grand and the problems started.excuse after excuse telling me they have tried to pay me but there’s a deposit error.So they tell me change. My withdrawl information still not working and still not paid .When I told them I’m getting very frustrated with the site my account is now blocked and I can’t access.Now they ask for proof who I am and deposit information sent email to them if I want to get paid. no phone calls nothing I’m screwed out of $2000 I won
amala
12 November 2022
Comment from uk.trustpilot.com
i had account with betway.comi always loose i never withdraw moneynow account block and told me to open account betway,cai had around $20 they didnt transfer that money almost 4 month now
Rudra Acharya
12 November 2022
Comment from uk.trustpilot.com
My name is Rudraacharya I win more then $2400 in betway but they suddenly locked my account and keep saying they call me within 24 to 48hrs it’s been 3days but they never call me please call me in this number 6476778692 please
Jay
10 November 2022
Comment from uk.trustpilot.com
What can i say.. 25th of oct 202w made payment.. Didn't refin 30 min so started chat... Waited 30min plys for contact then got told pls sent pop.. To su.... betway.co.za lol more like nosupport@ but ja to get in the chat got told 24 to 48 hr matter sortes... After 48hr no reply from betway and had to do same thing contact them in chat waited 30mon plut got told sorry pls sen dall proof of payment.... Did that onea more got told again give it 24 to 48hr.. Hhaha its now the 9th Nov spent more money on data to get told every 48hr sorry matter will he sorted got chat history with them admitting consultants fault pls be patience... Matter resolved got even a mailer saing funds to be credited.. Wel 24hr to 48 my ass.. They keep om passing u t the next and the next and when u ask for previous consultant ja not there shift no manager or supervisor even geta back to u.. Quick to take money but service they dont give a dam.. 11 to 12 days in counting still no funda or reply from mailer and thats p poor service.. Betway.. And noway the helping u stay away
Junior
10 November 2022
Comment from uk.trustpilot.com
It's been twice that i recently deposited R100 voucher but never used it coz it's disappeared n never reflected on my betway account. I've been scammed twice by Betway, and the live chat keeps you waiting for ever!
Vivek Rai
09 November 2022
Comment from uk.trustpilot.com
They are fraud. They will take the deposit and then say they have not receive the amount and will Disconect the chat. Be careful.
Domiey PUBGPlaya
09 November 2022
Comment from uk.trustpilot.com
Hello betway I have a complain about this bet below 2022-11-02 19:34:27 / Betslip ID: 979171361 I was unable to cash out the money ? which the website and the app wasn't working on this day and I demand full payment for it because it's not my fault for such event to happen
Mahi chowdary
09 November 2022
Comment from uk.trustpilot.com
27th night @ 12:45 I transferred Rs. 5000 to the acron23.07, Still now amount didnt credit into betway wallet. I called multiple times to the customer care they are telling still its n process. My sincere request kindly choose some other sites.UTR: 230182100928.User id: Mahessh123
Thabang Selematsela
09 November 2022
Comment from uk.trustpilot.com
I have made a withdrawal and sent back confirmation letter as well. there is no response from betway team over email or chat.I have tried sending email multiple times but no response. Betway customer service is very poor and I am disappointed.
Mr Hunter
09 November 2022
Comment from uk.trustpilot.com
I left a review previously about an issue how their website was down and there was no way of contacting customer service.They replied asking my for username to contact me and find out more but they did not contact me at all. My account is now closed, it seems they reply to this on all chains and I would guess it's purely damage control and they don't actually want to help customers. Stay away at all costs.
thomas savinetti
09 November 2022
Comment from uk.trustpilot.com
Please do not ease your time with betway they make everything to be as difficult as possible. For example, I just did a withdrawal and I haven’t got the etranfer yet they first told me to wait so I did now 8 hours later and they say I have to send an id witch could take up to 1-2 days. DO NOT USE they play games with peoples money and this is a joke of a company I can’t believe that they are actually deal with peoples money and the fact that they are licensed they have always been doing shady things to people. STAY AWAY FROM THIS SCAM COMPANY
Samuel
08 November 2022
Comment from uk.trustpilot.com
Thieves stole £35.00. DO NOT USE THESE CORRUPT SCUMBAG COWBOYSFollowing on from my below reviews, these scumbags asked me for proofs and just been on chat to a din called Justin who says screenshots doesn't show £35 going to Betway even though it says £35 to Betway was debited at 7.42am using Trustly and funds transfer COMPLETE. I also received the below email from Trustly confirming payment successful to betway Hi Samuel,Thank you for your reply!We can see that your transaction with reference 3041627349 was successfully sent to Betway on 2022-11-04 08:42:06. If you are in need of further assistance with this transaction, please contact their support and provide them with the reference 3647_64050120.In general, if you notice a delay of a transaction, please do not hesitate to get in touch with the merchant's customer support since the payment belongs to them. They should be able to locate the payment. If they are in need of our assistance they can contact our commercial support. Have a nice day.Best regards, EdisonPayment Agent
Urvashi Sarkar
08 November 2022
Comment from uk.trustpilot.com
I made a deposit on betway using astropay few weeks ago. The ammount was NEVER credited on my betway account. I sent them all screenshoots showing my deposit but there was no any responce from betway!!
Lee Tankard
08 November 2022
Comment from uk.trustpilot.com
Haven't been joined very long.Big Problems!!I withdrew 80 pounds still not in my account and had a bet on basketball and its still not settled 12 hours after the match finished(It is settled now) on Betway this is not very good at all.Edited...I have just added a star as the bet is settled now...however no cash has arrived in my bank and prior to this the money was put into my account within a few hours!If it wasn't for the hold up with my payout I would probably give Betway 4 stars as they are good at a lot of other things.
Donna
08 November 2022
Comment from uk.trustpilot.com
I deposited $50 to my betway account using Payper Inc etransfer. The funds left my bank account and were never credited to my Betway account. No way to contact Betway about this. That was Friday and we are now Monday and no money. Poor business practice and dishonest. Stay away from this casino. I have read other customers reporting the same issue .
Mahesh Roxy
07 November 2022
Comment from uk.trustpilot.com
Simply thay making issue with us without reason, my withdrawal amount 23000 is almost more than 20days but no proper response from them, they're telling sily reasons and they blocked my account also, please response me asap
Ryan
07 November 2022
Comment from uk.trustpilot.com
Still not received my free bet for qualifying with the free bet club. Spoke to an agent and he said he'd added it and it would appear in '10-15 minutes' .. can confirm that this was a load of nonsense. 48 hours later and I have still not received it. Promotion tabs have dissapeared altogether and now am unable to contact them at all!!!! Absolute joke, worst customer service going. I wouldn't suggest to anyone to open an account with betway.
Mr David Mcguinness
07 November 2022
Comment from uk.trustpilot.com
Just had a reply from Betway about not being able to watch a horse race that I place bets on ,Cannot believe there response , that they cannot stream every race.Basically they show races covered by Sky/ Attheraces BUT do not show races from RacingTV , Betway should display if a Stream will be shown or not.I Do Not Want To Place Money On Horse or Greyhound I Cannot Watch.ITS 2022 for Gods Sake
Dineo Moduane
07 November 2022
Comment from uk.trustpilot.com
Played casino games and it said you have and active game I logged out and in again received the same message then logged out even restarted the phone..just like that money was gone on the account
Samuel Willman
07 November 2022
Comment from uk.trustpilot.com
Absolute lieing thieves. I deposited £35 on 4th November through Trustly, it come out my account but never went into my Betway account. Contacted there crap customer service and was told it would bounce back within 1 day but it didnt. Trustly emailed me today saying it was successful!!! They are lieing scummy thieves. STAY AWAY!! THEY ALSO HAVE DONE IT WITH £13.00


SAMANTHA LIZEL WILNA ANTHONIE
22 November 2022
Comment from uk.trustpilot.com
YOUR SERVICE SUCK. I DEPOSITED MONEY INTO MY ACCOUNT ON THE 31/10/2022 NOTHING REFLECTING I SEND MULTIPLE EMAILS NOTHING THE LIVE CHAT "PLEASE BE PATIENT THE NEXT AGENT WILL HELP" BULL YOU PEOPLE BETWAY ONLY 1 WORD SCAMMERS MY ADVISE PEOPLE PLAY HOLLYWOOD INSTANT PAYMENTS INSTANT FEEDBACK. THE ONLY REASON WHY I MADE A DEPOSIT WAS A BIG MISTAKE BECAUSE PEOPLE WARNED ME ABOUT BETWAY. HOOLYWOOD GREAT OUTSTANDING SERVICE.
YOUR SERVICE SUCK. I DEPOSITED MONEY INTO MY ACCOUNT ON THE 31/10/2022 NOTHING REFLECTING I SEND MULTIPLE EMAILS NOTHING THE LIVE CHAT “PLEASE BE PATIENT THE NEXT AGENT WILL HELP” BULL YOU PEOPLE BETWAY ONLY 1 WORD SCAMMERS MY ADVISE PEOPLE PLAY HOLLYWOOD INSTANT PAYMENTS INSTANT FEEDBACK. THE ONLY REASON WHY I MADE A DEPOSIT WAS A BIG MISTAKE BECAUSE PEOPLE WARNED ME ABOUT BETWAY. HOOLYWOOD GREAT OUTSTANDING SERVICE.