Betway PLAYER REVIEWS(5235)
Scott W
06 December 2022
Comment from uk.trustpilot.com
I have been in contact with Betway 4 times through chat and 3 weeks later I still do not have my password to deposit my interact withdrawal. Betway cannot seem to speed this up leading to significant wasted time and effort trying to get my money.
Gaz Smith
06 December 2022
Comment from uk.trustpilot.com
Cant belive I am gonna miss out on 700 quid cause they saying that they can't send the funds to the card I deposited with. Why are they making it so hard. They want copies of passport and banking details I don't have time to do. Does this mean I won't get my money. Gutted
Keri
06 December 2022
Comment from uk.trustpilot.com
I have been waiting nearly 2weeks for a withdrawal that should’ve only taken 3-5days as per the website withdrawl times they have posted. I chose interact as it is the easiest and quickest method. It’s just my email and it’s how I usually deposit but I haven’t received anything even after sending the required documents. I have spoken to support but they keep telling me 24-36hrs. But nothing changes. Any help would be appreciated. I was hoping to see it before Christmas
John Philips
06 December 2022
Comment from uk.trustpilot.com
Spain VS Morocco 90 mins haven't complete the game. I bet for Win or loss not within 90 mins. My bet has been gone when there is extra 30 mins to play again. Do you guys know what does win means. Extra 30 mins is also still under the game f*****k running after money. Never ever spent single money anymore dare new users.
Reddappa Naidu L
06 December 2022
Comment from uk.trustpilot.com
Already 10 days over sir still I am waiting for the deposited amount to be credit card in betway account and already so many mails and chat has been communicated with your executive but no use already I have deposited 45000 and 10000 in Upi mode still your executive asking me to wait for another couple of days to get the exact picture we are losing a trust on betway please kindly look into this and make sure my amount is credited to my account I have very bad experience I am very need of money but still because of your negle agency I have to suffer
Xxxxx
06 December 2022
Comment from uk.trustpilot.com
waste service after so many reviews and follow-up they have not deposited money neither BETWAY account or original payment mode.I wont recommend BETWAY to my friends.
Florenc
04 December 2022
Comment from uk.trustpilot.com
I deposited £520 in betway and I won and the remaining amount is £1800. I tried to withdraw the money and my account was blocked for no reason and they are asking for documents which I sent to all of them but I still haven't received an answer and I think this is a scam even now I have no money to pay rent, stay away from this company
Mahnish
04 December 2022
Comment from uk.trustpilot.com
Disgusting support giving diplomatic answers to avoid the topic.Promotion promising 200 free spins quite a trick.No compensation given for not being able to play prize wheel for sommany months..what about the loss im getting? don't fall for betway its a scam.My username is aksh**** made a mistake writing it.
Hrvoje
04 December 2022
Comment from uk.trustpilot.com
So basically I lost 20 euros at around 3:30PM September 22nd from my bank account but not getting it through to my betway account... Its been more than 2 months since that happened for me to get a reply today from the live support which is mostly made up of automated bots about how there was an error and thats it... Money still no where to be seen. Overall really bad customer support in general and the waiting time for solving problems is way too much. I'd pass this website for any newcomers that are wanting to gamble online.
KRISHNA SAI Pulagam
03 December 2022
Comment from uk.trustpilot.com
I won 63700 ruppes on 22 September.the i kept withdrawals, after 2 days my account was locked due silly reason from them . withdrawal stopped.then after 1 month i received gmail regarding withdrawals ,they asked to send bank statement and ownership .i sended it already 5 days completed.when i chatted they are saying it is under review.when the review completed i don't know .today they are saying you are withdrawals will not come .i have proof they are said in gmail withdrawal are processed.i have each and every proof .
Paul M
03 December 2022
Comment from uk.trustpilot.com
I managed to place a couple of winning bets - now my bets are limited to under £4 - what a complete waste of time.They are very happy to take your money, but if you actually dare and win something, they will soon restrict your account.
Reddappa Naidu L
03 December 2022
Comment from uk.trustpilot.com
I have deposite money to betway UPI method but still now it is not credited to my betway account. now chat option not available to communicate with betway customer care.email say we r not use this mail id in future. It is not Frist time already two UPI method is pending
JOSHUA WATSON
03 December 2022
Comment from uk.trustpilot.com
the customer service here is terrible I spoke with people for over 2 hours trying to get help with an issue and they could only quote terms and condidtions and I had to debate with an idiot over the difference between settled and placed. overall 0/10
Jeff
02 December 2022
Comment from uk.trustpilot.com
Ive been waiting over a week now for two withdrawals which have been completed. Apparently there is now an issue with my payment method but it is impossible to get through to customer services on live chat as the wait is ridiculous. Currently waiting in live chat for over an hour now Have tried their customer support email but this inbox is only monitored for documents! Feels scammy to say the least!
OYEDELE ADAM
02 December 2022
Comment from uk.trustpilot.com
I try to withdraw my money from your betting site since yesterday and the money is debit from my betting account since yesterday they never return my money to my bank since this is not a betting site it a scammer site ????? how can I place bet and I can’t withdraw my money
KRISHNA SAI Pulagam
01 December 2022
Comment from uk.trustpilot.com
I won 63700 Indian ruppes .on 22 september.i withdrawal amount.after 2 days they simply lock my account.silly reason.after 1 month I got an Gmail ,if you send ownership of you .and bank statement.after somedays no reply from them . withdrawal are not given .I am chatting daily but no use
sunndeiep b
30 November 2022
Comment from uk.trustpilot.com
Hello,I have made a deposit of Rs 4000 on Sep 30th. It doesn't reflected in my account still. It has been 2 months.I have been tried contacting Betway live support chat, hell of a thing..whenever I ask they will tell no update still..then whom we should contact..?I have sent bank statement everything for proof..multiple times..no response..even worst..Don't ever trust Betway. Continuosly degrading of trust as a bookmaker..
Lance
30 November 2022
Comment from uk.trustpilot.com
Wanted to close and delete my account. For some reason (probably in attempt to prevent you from leaving) I could find NO information on how to do this in their automated Help & Support pages.So I went onto the chat and was “apparently” next in line. Over 15min later I was still “next in line”.I believe this is a blatant effort to stop customers from leaving, hence the negative review.I will also be contacting the Gambling Commission as they may well be interested in the companies current behaviour.
amala
30 November 2022
Comment from uk.trustpilot.com
to withdraw money betway want my sin numberWe also require the last four digits for your sin please, you can give it on chat and i will provide it to our processing team
Joshua Kennedy
30 November 2022
Comment from uk.trustpilot.com
Well I believe it’s been 10 days now. Was still waiting until 8am this morning and received an email which was a cancelled transfer ??♂️. Seriously don’t understand what’s going on with these guys. I was also told I would receive two emails, one with a code and an actual transfer email. I will never bet here again. I have cancelled the app . Good luck. Hopefully I’m just a rare occurrence but it’s been a nightmare
stephen tague
29 November 2022
Comment from uk.trustpilot.com
Why no customer live support. you are suppose to be a big betting company, its impossible dealing with a stupid automated bot assistant. If people have problems and need some live support you dont provide none.No contact phone number too, you will lose many many customers with lack of no live support.
chandan boini
29 November 2022
Comment from uk.trustpilot.com
I have deposited Amounts on INR 900, INR 2000 and INR 5000 on 28-Oct-22, 02-Nov-22 and 25-Nov-22 and they are not credited to my betway account. I dropped multiple mails and had number of live chats with support team. They always say only one update that "Banking team is reviewing the details". This issue is still pending and their support is really really worst. This is the worst experience I have ever had in my life.
Duc
29 November 2022
Comment from uk.trustpilot.com
They don't honor their withdrawals.Heres my case.I deposited 100 $ on June 26 20222nd deposit 900 $ on June 30th 2022Made a withdrawal request following week .I decided not to wager the funds anymore .It has been over 120 days , zero updates.The last time support contacting me they said "the processor requires the last 4 digits of the SIN/SSN in order to release your withdrawal. " Which was on Aug 2nd 2022 . I provided that the same day.I contacted their Live Chat over 20 times.I get the same " This has been escalated , please allow 24-48 hours to receive feedback " .I wouldn't recommend this platform if you are planning to withdrawal your funds.They can't even process a simple transaction under 30 days.Let me remind you, theses weren't even winnings.These were the funds I deposited into their platform.Over 120 days of nightmare trying to get your 1000$ deposit back.I can't imagine what kind of nightmare you'd have to endure had it been winnings....
Cedric Ky
29 November 2022
Comment from uk.trustpilot.com
Betway is has to worst customer service i have ever experienced they took my money from my account and after 2 days i have never given my money back . After talking to a customer representative i got my account blocked which i am glad they did because i never want to deal with them ever in my life
Steven Daniel Norvill
29 November 2022
Comment from uk.trustpilot.com
I have become so frustrated with this process and I'm at the point now where I'm feeling mugged off by the support chat, not thier fault by the way as thier service has been good. I have £300 waiting to be returned from the payments team as they can take the funds from my bank account but unable to pay back into it. I have asked for another account to be paid to which they have agreed to but this still hasn't been done. I keep being told they are waiting for the payments team to come back. If someone sees this please can someone reach out to me and help me with this please
Wheaters
29 November 2022
Comment from uk.trustpilot.com
This is the worst betting company I've ever used!I requested a withdrawal of £1000 and have not received my money yet. Unable to use live chat as its automated and email is useless as they instructed me to do something that's just not possible on their website. I've emailed the ceo to no reply and feel so stressed with this whole matter.They say they can't credit my money back to the same debit card I made my deposits with!!Please I beg of you never use this company!Betway please send me my money so I can sleep at night!
Frank Lampard
28 November 2022
Comment from uk.trustpilot.com
One to avoid forever!! Warning!!One simple rule to check the credibility of a betting website is by checking how long they take to process your withdrawals and how long they keep your withdrawal option in the pending status with the cancellation enabled. Betway along with a few other third-rated wesites, keeps them open for five days. FIVE DAYS IN 2022 is a massive joke. It also means majority of the bettors will eventually cancel, play with it and never get the withdrawal. These guys know what they are doing. Just waste your time and effort somewhere else. Betway is not worth it.
virendra pareek
28 November 2022
Comment from uk.trustpilot.com
i am virendra pareek my id is veer121289 my accont was blocked and i have 60,000 rupees in my betway account ,,as I connected with betway support they are always saying you withdrawal is pending with payment department but its been 20 days i have not received my deposit money they said that your account is blocked but you will receive your deposit money i have some medical emergency and i need urgent funds but betway is just fooling me nothing else
richard goddard
28 November 2022
Comment from uk.trustpilot.com
have you ever seen so many recent negative reviews ,all expressing the same problems !! BETWAY take your deposits and disappear . customer service hides behind ROBOTS ! there seems to be no regulation to protect punters from rouges masquerading as betting sites. your basically trusting Robots ! imagine winning big ? based on what I'm reading I would not trust Betway to pay out without massive delays and frustrating obstructions, it took 8 days to return a £260 deposit .they should. not have taken ! I've gone back to the High street , empty betting shops are better, trusting faceless apps ..trustpilot is a brilliant guide to betting sites , and exposes the same sites that consistently treat customers badly. it wasn't just me , it is Betway .... Richard G
R Mason
27 November 2022
Comment from uk.trustpilot.com
I have spent approximately R25000 in 3 months playing slots and have nothing to show for it. No matter what game or what I bet I just haven't won. This is not fair, valid or authentic better. It's depressing and absolutely shocking. Stop sponsoring and give back to your supporters!!
Sumit Chauhan
27 November 2022
Comment from uk.trustpilot.com
They try to delay your withdrawl amount as much as they can buy saying details are not getting verified while they already refunded to the same account earlier. Everytime I try to speak with agent over chat there is waiting for more than 1 hour and then agent always say to send bank statement but after sending that as well they do not transfer your amount
taj palace
27 November 2022
Comment from uk.trustpilot.com
My account is locked. Because I won 55k..they asked for my id proof . I submitted many times. But there is no response. Username: kuttyabi32
ALEX CONNELL
27 November 2022
Comment from uk.trustpilot.com
100 POUNDS NO BONUS.GOOD BYE BETWAY. THE REVIEWS ARE RIGHT.EXPECT TO GIVE DOCUMENTS UP SOON AS A WARRANT IS PRODUCED.YOU KNOW ITS COMING.TERRIBLE
jamy m
27 November 2022
Comment from uk.trustpilot.com
Be careful. They try to promise you bonus which I never received. Contacting customer service not possible as there is only a robot in the chat even if you ask for a “real person”. Compared with the other big betting companies it’s by far the worst experience ever and the ugliest app I’ve ever seen.
Dean
26 November 2022
Comment from uk.trustpilot.com
I have deposited over a 1000 dollars with my VISA. I played for few weeks and trying to withdrawal 660 back to VISA. Of course they say my VISA is restricted. Apparently, not when they want the money. I contacted VISA and they stated the card has no restrictions. I was told to update Withdrawal method as next step, of course that isn't possible. Next step was to have it done manually by BETWAY requiring ID, bank statements, the same stuff I used to verify my account. The site tries to make it as difficult as possible to make any withdrawals, they give you the runaround. Technically it is still a SCAM when they make all these problems purposefully.
Mike
26 November 2022
Comment from uk.trustpilot.com
I deposited $90 because there was a promotion to match up to $200. It’s been 2 months since I successfully e-transfered them my funds and nothing has come into my account. I have spoken to the company MANY times and they won’t do anything about it. The excuse they gave me is that it’s the payment company's fault and both theirs.
Frances Atkinson
26 November 2022
Comment from uk.trustpilot.com
submitted documents for verification on the 13th November, have emailed twice to ask on progress of verification and just get a standard reply of 'thank you we have received your email with your documents and will be in touch if we need any further' can't get on live chat because can't login in until documents are verified. thankfully can't deposit. very poor communication. if i could give no stars I would do
arun murali
25 November 2022
Comment from uk.trustpilot.com
Scammers, I bet for 3770$ soon after the bet my account was locked. They have the option for partial cashout I couldn't cashout because my account is locked .SCAMMERS PLEASE DONT BET IN THIS I lost my 3770$ please?
Joshua Kennedy
25 November 2022
Comment from uk.trustpilot.com
I’m still waiting for withdrawal. It’s been two and 6 agents. Promised from every agent 24hrs!!!!. It’s been 7days . Deleting app (scam?)
Kamal Sharma
25 November 2022
Comment from uk.trustpilot.com
This is my 3 review after 15 days of withdrawal i have not got my money yet my user name is kamal 1920 they sent me confirmation that i will get money on time all docs are verified your account is ok then again they are asking for my docs saying their is address mismatch Betway customer support is giving me very hard time so so pathetic
Simon Wilson
25 November 2022
Comment from uk.trustpilot.com
Was told on monday 21st nov my account had been closed.After a live chat i was told operations would email me.Friday 25th and still no email or reinbursement of the money left in my account????
Toni
24 November 2022
Comment from uk.trustpilot.com
If I could give no Stars I would I set up my account and received an email saying if I deposit £10 I will receive £10 free to bet with (I used the link in email to deposit my £10). I still have not received this I emailed Betway who do reply and tell me to go on live chat. I have tried to get on live chat but cannot. I emailed them to ask for the live chat link as this is not working for me. I have been emailed with a list of steps to follow which will lead me to the live chat hyperlink (apparently). None of the steps lead me to the link. I have just emailed over screen shots to prove this to them. They have the ability to add this £10 on my account they just want me to give up making out they are trying to help with their emails back and forth just wasting my time they use false advertising to get people to use there site. My advice would be to avoid
Tarun Khurana
24 November 2022
Comment from uk.trustpilot.com
Dear Betway Team, Forced to put a negative review owing to poor response time from Betway & making me follow up like crazy. I have been interacting with your agents for more than 15 days now. There is a withdrawal of INR 23,000 which was processed by Betway on 4th Nov’22 but I have still not received the funds. I have shared my account statement with you on e-mail twice. You guys respond on e-mails only when I am on Live Chat with your agents & it takes atleast 1 hour for your agent to come online & start the interaction. Every time I have to explain the whole story to the new agent. My previous experience were good but the way I have been treated in last 15 days is horrible. Can I request someone senior/knowledgeable to handle my case.
Vivek Rai
24 November 2022
Comment from uk.trustpilot.com
They are scammers. I deposited 6000inr and they are saying that they hai not receive the money. When I e-mail then all the details along with the screen shot they are now saying they will look into this for 1 month. Please dont play with this app.
Gabriel Morales
24 November 2022
Comment from uk.trustpilot.com
No phone customer service in Canada. The chat does not work. Betway now is like a scam. I closed my account because they renew the conditions and my account was not working. My account is closed 2 months ago and they did not refund CAN$360 I have in that account.
Stuart Cann
24 November 2022
Comment from uk.trustpilot.com
Please stay clear tried to contact numerous emails no reply cut you off on live chat 3 bets in running all voided in tennis as my opponent retired injured in all 3 matches when they were clearly going to win ? don’t offer free bets and to withdraw it takes days ?
Raj Singh
23 November 2022
Comment from uk.trustpilot.com
I contacted customer support to hasten my withdrawal and the lady blocked my account giving reason that I am not doing responsible gambling...what the hell..i didnot say a word regarding that and she just blocked my account. Betway sucks bigtimeBetway is asking me to contact it but how? My I'd is blocked
Darren Woods
23 November 2022
Comment from uk.trustpilot.com
Hi , i opened up an account and put limits on it , i bet quite small aswell so im not a big gambler. I deposited 10 pounds and tried to bet , they then blocked my account and when i asked fir my money back they said they need to review my account and to allow time . What a dirty dodgy site , there seems to be alot of this going on. DONT USE BETWAY EVER . Thieves. Im still waiting for my money !!! it took you 60 seconds to take it , i mean what do you have to review ? Give me my money back thieves.
Rasto Bagar
22 November 2022
Comment from uk.trustpilot.com
SCAM Scam in stupid canada keep safe Betway Stake.com set is not good the betway is goo nice fack you betway with stupid ontario government


Barunesh Chandra
06 December 2022
Comment from uk.trustpilot.com
I have had the worst experience where I transferred monies to my betway account as per their protocol and it's been nearly a week and my money has not been credited to my betting account where as they claim to credit within 45 mins~ 2 hours. Surprisingly there are no numbers to call for customer support, only a chat which might take you hours to reach one their executives who are utterly clueless and helpless. I have spent hours chatting with 8-9 different helpdesk executives who keep repeating that the banking team is looking into the matter which is now marked high priority. But no resolution till date. No response either to the several emails with all necessary proofs of transaction . Sitting in a different jurisdiction, they feel they can get away with anything without any legal repercussions.
I have had the worst experience where I transferred monies to my betway account as per their protocol and it’s been nearly a week and my money has not been credited to my betting account where as they claim to credit within 45 mins~ 2 hours. Surprisingly there are no numbers to call for customer support, only a chat which might take you hours to reach one their executives who are utterly clueless and helpless. I have spent hours chatting with 8-9 different helpdesk executives who keep repeating that the banking team is looking into the matter which is now marked high priority. But no resolution till date. No response either to the several emails with all necessary proofs of transaction . Sitting in a different jurisdiction, they feel they can get away with anything without any legal repercussions.