Betway PLAYER REVIEWS(5235)
Chris Cochrane
06 November 2022
Comment from uk.trustpilot.com
Ive noticed betway have taken extra money out of my bank account every deposit ive made its gone out my account so why take extra money out!!!
Francesca
06 November 2022
Comment from uk.trustpilot.com
They contact you to resolve things when you give them a bad review,then they just stop replying. No customer service and none of them care
Lucas Malete
05 November 2022
Comment from uk.trustpilot.com
Bad experience with Betway I deposited money into their account but it's not appearing on my account,I made several calls to get help from support they just don't get back to you after emails sent showing money deducted from my bank account,they never sent me a reference but just the name of the beneficiary that's Raging River now the are telling me to get reference which they didn't send
Bright Essilfie
05 November 2022
Comment from uk.trustpilot.com
I love the app.. I get payed any time I win, and their virtual games are very fair...betway is the best betting app to use
AB
05 November 2022
Comment from uk.trustpilot.com
Worst customer service.Marked winning bet as lost. Better companies out there don’t waste your money and time.
John Bradley
05 November 2022
Comment from uk.trustpilot.com
Firstly I want to talk about the app it doesn't work very well. Secondly I want to talk about the qualifying for the free bets. Thought I qualified for this by spending the required amount. On the last bet I took up their offer of a treble but apparently it doesn't count. It does say in the terms and conditions small print basically. all I was trying to do was get a bet on quickly. These betting companies are so bad it's unreal. They should understand as a betting company that we don't always have time to read everything when trying to get a bet on quickly. They are not the only ones though it is very much a con. Really thought this was a good company to bet with but yet again I'm out of pocket.
Tushar Bhave
04 November 2022
Comment from uk.trustpilot.com
i dont satisfied on this app my withdrawal not received very bad withdrawal process i didn't expect this still my problem not resolveme providing all documents i have but his not approve .bad experience ."" don't trust them""..dont play with this app .so many othes app one 4 hours withdrawal and not any withdrawal process
Mr Hunter
03 November 2022
Comment from uk.trustpilot.com
I have only recently joined betway and will be closing my account.I attempted to log on to my account this morning and it says "Betway is currently experiencing service issues due to a period of exceptionally high demand" this is on a Wednesday in November where there are no large sporting events. This has been for around 3 hours now and there is no customer service telephone number, their live chat is just a robot and you can't speak to a human.I dread to think how frustrating it would be, if there was a genuine issue where the only help you can get is an automated robot.
IMRAN ALI
03 November 2022
Comment from uk.trustpilot.com
Thanks God i saved when i see here reviews i know that there is purely scamers did not giving any withdrawal many people crying for withdrawal i am going with 5000$ with Again thanks God i saved .
Jonny m
03 November 2022
Comment from uk.trustpilot.com
Wow the reviews are getting worse on here,they took my money a few times to,now they are sending me deposit bonuses to try take more,this can't keep happening to people,
Dwayne Kudzaishe Mafutah
03 November 2022
Comment from uk.trustpilot.com
i have requested withdrawl but now its more than 2 days .i havent recived my money .why you robbing us now .i need my money asap
Michael sommerfield
03 November 2022
Comment from uk.trustpilot.com
the worst company for customer service. User for 5 plus years no managers available to speak to ever. computer generated bs answers, a mailbox they ask you to email which isnt active. I had a deposit match email so i deposited and used deposited funds no bonus Suddenly i was self excluded (didnt do this on my own terms) with funds still in account. operations team looking into ....still ....still same old BS from these thieves. avoid like a plague in future
sunndeiep b
03 November 2022
Comment from uk.trustpilot.com
I have made 2 withdrawls and sent back statement as well. there is no response from betway team over email or chat. Only word they will say is no update yet.I have tried sending email multiple times but no response.
Fokrul Islam
02 November 2022
Comment from uk.trustpilot.com
Saw the all reviews now dont know why they do it Withdraw some money two weeks ago then asked for id i send them. Then again asked for id and a photo of me i send those as well. But no response and no money there staff dont have communication with each other
Akshay Pariani
02 November 2022
Comment from uk.trustpilot.com
It’s been two months and my withdrawal hasn’t come through yet. It said processed but hasn’t been paid out. On speaking to their chat support which took me literally 2 hours to get in touch with because now their queues are 300 ppl long, they said they’d look into it in 48 hours and to mail them on their given ID. Their email ID gives you an automatic response that this mailbox is no longer monitored. On telling them chat executive this, he strongly backs himself up and says oh no they do check it. What happened after 48 hours? NOTHING. what happened after 2 months. NOTHING. this site is a scam and it ruins the reputation of every accreditation agency in tandem with it. Gonna sue these Romanians for everything they got.
Mariusz
02 November 2022
Comment from uk.trustpilot.com
Wow! GUYS Very Recommend This Casino!! I registered yesterday.. deposit 40 f withdrawals was 180 f and next day maybe 12 hours was already in my account ?!! Bravo ? Very happy ? Mariusz!!!
Leslee Alexander
01 November 2022
Comment from uk.trustpilot.com
I love Betway. Great choice of games. I agree they are a little slow sometimes at paying out but they do say 72hours pending before withdrawals will be processed. I won quite a large amount on Friday evening and it was in my account today. Frankly if you can’t afford to wait a couple of days for any winnings in my mind you can’t afford to gamble!!Betway is a great responsible site.
Rathnayake
01 November 2022
Comment from uk.trustpilot.com
It's almost one week I'm stuck with my acccount for withdrawals and holding my payment without giving proper reason.Seems like a scam.I ask for a reason from support and after I sent all required documents, they keep quite and act like they didnt received anything or just passing emails here and there.When I raise my issues to "Live Chat" they are also not giving what the exact reason and passing and requesting information time to time.I have never experienced such a irritated service before.I had a contact with them every possible way more than 10+ times..none of them works and finally says "not received", "will check", "will inform" blahaa, blahaa..?
renata de oliveira lima
01 November 2022
Comment from uk.trustpilot.com
Same problem! I didn’t even played much, deposited £10 and just want my money back they’re not coming back to me! They’re saying I infringed one of their term and conditions??? What have I done wrong? I’ve asked to the customer support team same question all over again and nobody told me anything. I was open for only a day! Good job I didn’t deposit more!!! If you’re having problems in the uk I suggest opening a case with ‘resolver’ they can take the case further. It seems like a scam really!
Kaz
01 November 2022
Comment from uk.trustpilot.com
Agree with all the posters here...I stupidly returned to Betway after a previous bad experience getting a wdl from them.... Guess what? it happened again...I have been awaiting a wdl since 21st October, there was some problem with my preferred wdl method even though I have used it previously for lodgements & wdls many times..I was told to change my preferred method and I was unable to do it on the site, it wouldn't allow me. Then I supplied statements and ID to enable them to change it for me and received an email last Saturday confirming receipt of statements and looking for ID again...l Sent it back to them and still no money...I have been on the Chat thing everyday, twice a day since 21st October and they just keep telling me to wait....And one of thier agents actually cut off the chat and closed it when I insisted I wanted an answer..It is such terrible customer service, I have been polite and patient but my patience is wearing thin....PLEASE DO NOT USE THIS SITE,VERY, VERY BAD EXPERIENCE....and still no wdl after 12 days
subendhu deb
31 October 2022
Comment from uk.trustpilot.com
Betway all casino tables are scam they fix magnet in roulette. Prepared game for blackjack and hydraulic brakes in all wheel.Stop investing in this site bet 365 is much more better option
MUSIC and poker online
31 October 2022
Comment from uk.trustpilot.com
I am unable to chat to a Human in live support. I don't know how others are getting to speak to anyone. I have a bet on in the cashout section that has been suspended for 2 out the 4 games I placed a bet on. Two teams have won and still no cash out is shown. Now I also made a withdrawal that isn't showing in my history. The money was taken from my balance and I can't view anything to see the withdrawal took place. So what am I meant to do? The automated chat is use useless and annoying. I phoned a support number I found on Google and it had an automated message saying they can no longer take call due to COVID. Disgusting using that as an excuse in October... Months after everything went back to normal. I want to speak to somebody. A human. To resolve issues the terrible automated live chat can not!
Leo
31 October 2022
Comment from uk.trustpilot.com
The withdrawal appears to be completed in the system. but it's been 10 days and the money hasn't come! they are big thieves
Diane Pryce Blake
31 October 2022
Comment from uk.trustpilot.com
Absolute thieves. I've been waiting for more than 2 weeks for my withdrawal. I have closed my account because of the lack of help, my documents should have been checked and myself paid already!! apart from the online chat and Instagram chat with customer service, i have heard nothing!! I need the customer complaint email address. Why is nobody not sorting out these "OBVIOUS" Issues??? I'll wait for my #trustpilot reply ?
beata
30 October 2022
Comment from uk.trustpilot.com
So bad company, i any times lost my money because they still blocked my tickets, you can't take out early money because they block your ticket, doesn't matter what last game you had on ticket, never again, is many different company when you can eny time take out early your money online
Anthony Roberts
29 October 2022
Comment from uk.trustpilot.com
like other reviews i have tried to withdraw money(£50 and £10 pound)they said they couldn,t pay back to my card though i had deposited with it.so i deposited with another card and still no money .got an e mail saying use live chat but this is ajoke,it is a robot saying i dont understand stay away
Claude Gouws
28 October 2022
Comment from uk.trustpilot.com
Hi I started playing with betway they made me a vip member with promise of cashbacks and bonuses I ended up loosing 1.5 million I contacted mr anthony werkman of betway he is the ceo I explained everything to him and that they not once mentioned responsible gambling and when I made withdraws it was directly sent back to my betting account mr Anthony werkman reply was a letter from his lawyer I'm getting news agency's involvement around the globe I'm asking every that has a complaint agagainst betway to email me on claude29 @ webmail .com we going to hand in all complaints at gambling comision so far we have 200 complaints and reports from gamblers we need all complaints to get the license suspended for betway
Ron
28 October 2022
Comment from uk.trustpilot.com
It’s a thief. They robbed my money. I can never withdraw my money.Wanted to remove 11.29$ on 13 of October, still pending as today, 3 weeks already passed. Be careful guys, don’t try this please ??
king
28 October 2022
Comment from uk.trustpilot.com
The worst bookmaker in the UK. I don't advise anyone. It is worth a little to go into the plus, a letter comes to the mail saying that you will no longer be able to participate in bonus promotions. The documents have been checked for a month, although they said that 3 days. tech.support responds according to the template. 1 star. Or even all 0
Chacha Tv
27 October 2022
Comment from uk.trustpilot.com
Hi I try to withdraw my money more then 7 days they are saying to same wait 24-48 and I told them could you send me proof or transaction they did not then I have all the screenshots everything I will decided to open court against them
STEVEN
27 October 2022
Comment from uk.trustpilot.com
I am contacting about my account at betway website, which was blocked after I won 6,800 CAD. After registering on the site, I made a deposit of 800 CAD and won 6,800 CAD. After my account was blocked, I contacted the support service on the website. A support specialist at the betway website informed me that my account was blocked due to the reason stated in section 7, but the exact reason was not stated by the support team. I demand from the site to specify the definite reasons and a more complete answer on the blocking of the account, as I did not violate any rules of the site, but only wanted to play and have fun. Also, I demand to unblock the account and open the possibility of withdrawal of funds won on the site. Below I am attaching the details of an account that belongs to me and is blocked for no reason.
Gaming with sorry bhai
27 October 2022
Comment from uk.trustpilot.com
Chor company. Salo ko account verification bhi karwaya or account statement bhi send Kiya. 4th ocuber 2022ko 15000 withdrawal Kiya Tha abhi tak account me nahi aye .agr nahi Dena h to ek bear reply dedo mail par Ghanta nahi bolunga peso ke leye sale chor betray.
Reds
27 October 2022
Comment from uk.trustpilot.com
Again same 4 days entire withdrawal process completed, A huge thanks to Betway, hope everyone is getting their withdrawals same way fast and promptPlease work out on a little glitches, rest the app isn't getting updated otherwise the experience is back to it's bestThank you Betway
Fokrul Islam
27 October 2022
Comment from uk.trustpilot.com
Oh my god stay away from this site the most cold blooded fraud site ever the owner the staff all are from reputed fraud schools….Withdraw some money after 3 days got an email saying need to verify my account ok i send all the documents they said it'll take 24-48 hours i was happy but no after 48hrs got another email saying need to send both sode of id and a photo of me need to send i did that too now I’m waiting what they say after 48hrs may be like this send your photo with your all family and friends.. you never know that could happen… Stay away PLEASE PLEASE PLEASE PLEASE?♂️
Pratyush Kumar
27 October 2022
Comment from uk.trustpilot.com
User name: HiggsBoson001 I have been playing on this platform for last 1 year, there were no issues with deposits or withdrawals, as long as I was in net negative.But as soon as I started winning regularly in last 1-2 months, the very 1st thing they do is put my withdrawal on hold without giving any reason or timeframe. It is common practice with most of the beting sites that they put your account on hold as soon as you start winning but at least they allow you to withdraw your own deposited money, but betway is even worse than that, because they don’t even let you withdraw your deposited money and keep it all with themselves and block your account.They earn major part of their revenue from India, and Indian customers are the ones of whom they hold the maximum amount of accounts, as they don’t come under Indian laws. It is a very shady practice by betway.Please stay away from this site, specially if you are playing from India.
Scott Brown
26 October 2022
Comment from uk.trustpilot.com
Still no money in account still jo answers gotntold to wait until today ao they coukd wait fornreview by customer care team been two weeks since i withdrew my money and nothing what a joke and now there telling me they cant help betway told me to tespond to a private message but cant as they didnt send me one so police will be made aware of this as its been two weeeka and it will now be classed as theft by betway
Paulina Byhu
26 October 2022
Comment from uk.trustpilot.com
Registered deposited £20 and account is locked straight away without placing any bet .Very dodgy site when I asked for refund they want 6 months statements and id to be sent on email.AVOID! IM DISCUSSED!!!
Deepak Kumar Prajapati
26 October 2022
Comment from uk.trustpilot.com
I withdraw 30k in 6 Oct and 18k in 13 Oct but now in this time any withdrawal doesn't approved. Totally unfair by the betway.
Chowdhury
26 October 2022
Comment from uk.trustpilot.com
guys, please stop playing here, this site is obvious scam. the took my money as fast as possible, but now i'm unable to make a withdrawal, as they refuse it again and again. this is SCAM. f8ck u betway i move to another platform
Lukita
26 October 2022
Comment from uk.trustpilot.com
I made my account, made deposit than they blocked my account due the verifications procedures.After 20 days, no one answering on my emails, no one contact me on my phone number and I couldn't reach live chat. stay away, this is one of the most unprofessional support I ever experienced in my life.
AH
25 October 2022
Comment from uk.trustpilot.com
I've been a consistent player on Betway for the last four years. The moment I ask for a withdrawal of winnings, they refuse to answer my calls and emails. Their online chat representatives refuse to connect me to their operations team. Up until the withdrawal request, I had a direct relationship with my Betway account manager & we regularly emailed. But after the request for withdrawal - nothing. Please stay away from Betway.
Francesca
25 October 2022
Comment from uk.trustpilot.com
After them asking for my details here to resolve them withholding my money, I have heard absolutely nothing for 10 days. Do not use betway, they will steal your money
Krzysztof Czelusniak
25 October 2022
Comment from uk.trustpilot.com
Just to make you aware - do not expect any withdraws from them. Making long story short they stole my money. Customer service not existent (robo chats completely usless). I'm not giving up on this one having plenty of time to prove fraud.
Hemanth
24 October 2022
Comment from uk.trustpilot.com
Ive withdrawed 69k INR of indian money i havent recieved if iam contacting betway they are saying that processing issue no TAT time to resolve Issue serious waste of time local sites are better in service
Scott Brown
24 October 2022
Comment from uk.trustpilot.com
Stay away at this site they rob u and are cheats and thieves had a wuthdrawal now for over two. Weeks been processed says money going to my bank and nothing this company allows u to deposut but refuses to gibe money back and when u ho onto live chat for help they are useless send u to an email that no longer exists and saying just wait where is my money u bunch of robbing conning
Abhishek Rawat
24 October 2022
Comment from uk.trustpilot.com
Winning bet got void after the match was completely over and the winner was declared, any of the rules for bet getting void are not applicable.
M Satish
24 October 2022
Comment from uk.trustpilot.com
Don't trust this betway site. This is fraud betting site. They are providing third party deposit format for money deposit to gaming. But they are show it's take some time for amount reflect to ur account. But they not deposit in our acount. Worst customer care service has betway. Please don't trust this site
Grace Leshona
23 October 2022
Comment from uk.trustpilot.com
Betway has never given me any problem,the withdrawals are never delayed,,before I joined I read some reviews here and there were a lot of negatives but I never encountered a problem with this betting site
Karthik
23 October 2022
Comment from uk.trustpilot.com
Hi Betway team,why all of a sudden u increased withdrawl limit to 5000 INR , see this is very bad , people like me who bet vey less like 500 to 600 INR , they never gonna withdraw since limit is huge , please help me in withdrawing my 1400 INR .username : kkalluI will definitely give 5 star rating , if u assist me on this.Thanks.


Matthew S.
06 November 2022
Comment from uk.trustpilot.com
Absolute liars I am sure they will lie and spin this.. what they did to me "bet on Buffalo Carolina first goal wins" I have the screenshot .. This "customer care representative" is so available that she can take my screenshot to the main email ... and she says yeah u did win draw win it was for money line .. I'm what ? I clicked on the banner and win draw win is harder than money line.. 2 seconds later I can't hear you.. you are disconnected if You don't respond I am gonna have to end this conversation
Absolute liars I am sure they will lie and spin this.. what they did to me “bet on Buffalo Carolina first goal wins” I have the screenshot .. This “customer care representative” is so available that she can take my screenshot to the main email … and she says yeah u did win draw win it was for money line .. I’m what ? I clicked on the banner and win draw win is harder than money line.. 2 seconds later I can’t hear you.. you are disconnected if You don’t respond I am gonna have to end this conversation