Betway PLAYER REVIEWS(5235)
Callie
03 February 2023
Comment from uk.trustpilot.com
I didn't receive my free bet in relation to the new customer offer, they should shutdown their "live chat" service as it's not live chat at all... tried to contact a person on there several times, never anyone there. The help section didn't answer my question, I went around in circles several times when trying to use the automated support, no option to speak to a person, awful service.
Cecil Morrison
03 February 2023
Comment from uk.trustpilot.com
Playing at this website is always a major disappointment. The worst place to play slots. Worst return rate ive seen anywhere. Youre better off at Jackpot City or Luxury Casino. If you like online slots, dont bother playing here. You wont win. Trust reviews. Betway has a good sportsbook but the slots are a scam.
Aaron
03 February 2023
Comment from uk.trustpilot.com
I have been with Betway for around 3 years betting quite regularly. Throughout my time with Betway, I have received next to nothing in rewards for being a long standing customer. Limited bonuses and free bets, the only real offer is for those that bet £25 a week on accumulators. I must have spent similar on a number of occasions on other products and received nothing.Contacted customer service to ask about possibility of promotions for long standing customers and got immediately shut down saying that I had to follow terms and conditions of offers. No offer of resolution and therefore decided to close my account with immediate effect.3 years and about 3 free bets in that time. Prize wheel gives you nothing at all either. Span about 50 times and 0 wins. Really suggest other sites that reward you for your length of time with them (eg William hill as a great example) Avoid unless you don’t want any rewards and an outdated app with poor customer service.
Phoenix Kyllo
02 February 2023
Comment from uk.trustpilot.com
I NEVER had problems with depositing money but now they aren’t letting me track my withdrawal that I made. This is ridiculous, they made me “set a new password” which I did and then still says “password incorrect”. This is absolutely not okay. Please help me get MY money Betway . username Donaldduck49. Why can’t you make the withdrawal process just as easy as the deposit??! Scam??!?Edit: I did get let back into my account after having to reset my password (weird that has to happen after I make a withdrawal but no other times) I really appreciate your response thank you
Carls
01 February 2023
Comment from uk.trustpilot.com
Very slow at paying out. Also if you up your spending limit (as we all know when you are reaching your limit every site just eats the remainder as it understands you cannot put any more in) also this particular site doesn't send any notification and restricts your spending limit. They say responsible gambling - what's responsible about restricting an approved limit, for their own gain - nothing to do with being responsible for players! and this is a new fix across all casino sites to allow them to extract the most from you. Shame on the industry
Rob
01 February 2023
Comment from uk.trustpilot.com
Slots were paying for first couple of weeks, now it's just eating my money and teasing with bonus. No wins at all. Fortune wheel spin is also a joke. Loose every time. Been playing for years but this is the worst experience. Avoid!
Jake
31 January 2023
Comment from uk.trustpilot.com
A JOKE... I PLAYED THEIR PRIZE WHEEL OVER 100 TIMES.ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS "LOSE". THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO...NOT A SINGLE TIME OVER 100 TRIES. WHAT A JOKE!! AND DONT TELL ME IT'S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT'S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT'S JUST IMPOSSIBLE.
Alban Ramadani
31 January 2023
Comment from uk.trustpilot.com
Do nottt register in this site neveeeer i have made a withdrawal and never received. every week they send me email to upload the same documents i am tired from this scam site they want only to make deposis but not withdrawal. Stay away from this site
Orialdo
31 January 2023
Comment from uk.trustpilot.com
I was making a withdrawal of €400 while it was in the process in my account Orialdo.. they closed my account... I don't know where my €400 went, but they always say we will contact you, but nothing happens... I will take them to court because that's how you can we give solutions
Eileen Leighton
30 January 2023
Comment from uk.trustpilot.com
The Slots here are terrible. And the app constantly stops working saying it can't connect. In the time I've been with this company I've managed one withdrawal.
Dwain Stratford
30 January 2023
Comment from uk.trustpilot.com
Hi I’m wondering if anyone can help me out. I’ve tried to contact betway through live chat to no avail and there isn’t a customer service number etc. I’ve made a withdrawal on Friday and I have two green ticks the one green tick is submitted and the second tick says processing commenced. What does that mean. Reason for me asking is because I come online to see how to contact customer service etc. And the amount of bad comments I’ve read is untrue and it’s making me worry. All weekend I’ve been worrying since seeing these comments. And today I thought by 5pm it should be processed. Is this normal? When will it be processed. Or is this site a scam like your all saying? I hope not as I enjoy playing ok betway it’s easy to use etc. They always send me emails with promotions and emails saying to stay in control etc. I hope I’m not going to be scammed!
Nick
30 January 2023
Comment from uk.trustpilot.com
Crap betting site which always misses paying out free bets.Missing a £25 free bet for a £50 deposit and bet as well as a £10 free bet from their horse racing 'first and last promotion'.
Stuart
30 January 2023
Comment from uk.trustpilot.com
I opened an account in Nov 20 to bet on UK horse racing and duly placed two £50 bets. The odds tumbled significantly after I placed my bet. I then noticed that before it had run my account had been restricted to a maximum on any race o just over £4.Despite the horse being backed off the boards it lost. I posted an honest review on here and despite being courteous I have now noticed my account has been closed. If you want a proper bet I suggest you use Bet365 for fixed odds, multiples and cashout or Betfair Exchange for large bets. Betway are clearly charlatans. I have studied their rules and they are unfair particularly terms 7. Anyone owes money should issue Court proceedings via a moneyclaim. If you have a case and are honest and persevere you will win and get your money. Good luck and shame on Betway how shouldn’t be allowed to sponsor horse racing.
Adam Chin Loy
29 January 2023
Comment from uk.trustpilot.com
They’re scammers, if you haven’t already don’t bother putting your money in and if you have take it out asap. Th eh locked my account in august without telling me why then asked me for id and proof of address until January despite the fact I gave them multiple of each and now they’re saying I can have my account back but all my bets are void. I had at least five active bets in there and most my money on that account was in bets, there is no point in giving me my account back to not give me my bets. The agreement was not for me to put in money and get nothing in return, the agreement is I place my bet and if the bet is correct than I get money. As a billion dollar company that’s completely shameless that you are willing to just void my bet and give me no reason as to why and then not even offer me any form of compensation, if my bets have to be voided than I should be given the money as If they had hit.
SCAMMED BY BETWAY
29 January 2023
Comment from uk.trustpilot.com
WHAT KIND OF A FRADULAENT SCHEME IS BETWAY RUNNING? DEPOSITS INTO BETWAY ACCOUNT? NO PROBLEM. PREVIOUS WITHDRAWALS? NO PROBLEM. $5.4K WITHDRAWAL? BIG PROBLEM. OPERATIONS REVIEW. LOCKED ACCOUNT. WHAT A BUNCH OF SHADY FRAUDSTERS. DISGUSTING. ABSOLUTELY DISGUSTING.PLEASE RESOLVE THIS ISSUE BETWAY. THERE WAS NO ISSUE WITH ALL DEPOSITS & WITHDRAWALS TO DATE. WHY NOW? MONTHS AFTER WITH NO ISSUE. WHY NOW? PLEASE FIX.
Kyle bennett
29 January 2023
Comment from uk.trustpilot.com
Tried to withdrawal $3k with e transfer 2 weeks ago and have heard nothing back. No email no security password, nothing. I can’t even find a customer service phone number? Please help if anyone knows how to get their money. I hope Betway sees this and helps me.
M R
29 January 2023
Comment from uk.trustpilot.com
Horrible, if you live in Ontario stay away, they ask your credentials every week to eventually block your account and funds, They have absolutely no customer service. They never acceot cash out. Horrible.
Shaq
29 January 2023
Comment from uk.trustpilot.com
Absolutely shocking experience they claim the welcome offer was already claimed at my house. I was told i have another account, when I told them to give me the username they backtracked and said it was already claimed at my address. It’s my first time opening an account and maybe because some randomer lived at this address over 5-10 years ago I am not getting the welcome offer. I bet £30 and didn’t get the £30 freebet. They are OK to tell me that a person has claimed the offer at my address but could not provide me details. This seems a scam, also common sense should be used, I moved to this address on rent and you are not honouring the promotion on the basis another person lives here and claimed the offer. How was I to know another person claimed some offer years ago. Not to mention they gave me the option to choose the welcome offer when i signed up. Surely if I wasn’t eligible why then give me the option to choose the offer. Simply a joke
Hendrik
28 January 2023
Comment from uk.trustpilot.com
Some slot games doesn't open and some malfunctioning. Games are under maintenance for hours. This crap. I won't recommend this online betting casino to anyone. I'm done with them. I'd rather stay with Lottostar. Best online casino platform ever.
Sean
28 January 2023
Comment from uk.trustpilot.com
Withdrawn funds , nothing arrived in bank , all contact information not available , very wary of this site .Will be speaking to the ombudsman.
Megs
28 January 2023
Comment from uk.trustpilot.com
I registered and didnt receive my guaranteed deposit bonus. I was playing a game where I won R2365.00 when a message popped up saying they were having technical difficulties in communicating with my wallet. When they came back on line I had lost my winnings.I have sent messages via the chat and NO Response.From 27th you will be playing and all of a sudden - NO CONNECTION TO SERVER and you loose your money. Been the same way the whole of the 28th.
Jacqui Linnett
28 January 2023
Comment from uk.trustpilot.com
Opened an account deposited money and it’s locked me out I can’t get help from anyone no telephone number no email I want my full deposited money back
Andy khalaf
28 January 2023
Comment from uk.trustpilot.com
User name joseph0505 am still waiting for my winnings of £320 that’s been nearly two months, for no reason my account is closed emailed you several times with no reply , this is the far worst gambling site ever I just want what rightfully mine please pay my money, or I will get in touch with trading standard to look into this site , I have seen some very bad reviews wish I had seen this before I registered and played. WHERES MY MONEY
Kajal
28 January 2023
Comment from uk.trustpilot.com
I have deposit 2000 still it’s not showing in my betway account they have raised querie to betway banking department still it’s not been resolved it’s been a month now.
Jani Zika
28 January 2023
Comment from uk.trustpilot.com
!!!FRAUD ALERT!!!This company is absolute scammer. If you have winnings they're going to lock your account, take you ages to contact them, send a bunch of documents and after all "according to terms and conditions" get 0 money back, even your deposits!!! There are so many other legitimate websites such as Bet365 that you guys can use so DON'T USE Betway if you're considering opening an account!!!
xtincx
28 January 2023
Comment from uk.trustpilot.com
Depositing using a credit card wont show Betway's name on the vendor, instead - it will show as a different random names under a different random business type. When you complained about the deposit that does not reflect into your bank account - you will be told that the the deposit were declined even if the transaction went through. Then they will ask for a proof of transaction that it went through, but sad to say, you dont have a proof because betway uses a random vendor name with random business type on your credit card transaction.
Nathan de Villiers
28 January 2023
Comment from uk.trustpilot.com
Betway's customer support is nonexistent. I asked to have my account deleted about 2 weeks ago and no one has reached out or contacted me regarding my request. The live chat is useless, never get any response. It's obvious that they don't care about their customers due to all the traffic they get.
Vicky-marie Morgan
27 January 2023
Comment from uk.trustpilot.com
So I've self excluded from all sites a few days ago with gamstop just had an email off these crooks saying they tried to process my withdrawl to my card but it won't go through absolute joke it's telling me to log in and change my withdrawl option knowing damn well I can't log on as I'm self excluded there's no contact number no live chat and no email support I've had my balance of 5 other sites no problems with the same card I used with these yet they can't process it
Tracey Clarke
27 January 2023
Comment from uk.trustpilot.com
Betway offers many promotions but to actually get half of them you have to ask help which takes at least an hour. Also they suck you in by making you think you’ve done the right things to get the promo but there’s truck loads of fine print. Most sites I’ve won on not betway… I don’t know anyone that has. No interest in improving service to retain customers…. I almost find it disturbing that a company making ship loads of $ can’t fix these basic things. Do not use this site the crooks at the top are laughing in your face if you do.
louella lepage
27 January 2023
Comment from uk.trustpilot.com
I've been playing awhile n I win alot more on loto quebec than bet way. I never get the bonus or free spins n I play alot per day
Brody Andrews
27 January 2023
Comment from uk.trustpilot.com
I’ve tried to withdraw money from my account for 5 months now and I still do not have it. I tried the chat line 15 times I eventually got a number to call (1-877-811-2604). After calling the number 3 times the number no longer is in service. I’ve sent 4 emails all I get is ”we no longer actively monitor this inbox”. This was after one day. So my question is how do you contact Betway to get your money!?!? Or talk to customer service? The Live chat doesn’t work.
J B
26 January 2023
Comment from uk.trustpilot.com
Trying to get hold of customer services is impossible. Live chat is not live chat, it's automated.I was 3rd on the leaderboard for the Slingo Promotion 2 days ago. £3000 prize. The competition ends on Saturday. All of a sudden, promotions aren't working and the same page is being shown over and over again so I cannot view the leaderboard to see my position.I have tried to contact. All the Slingo Games I have been playing since have been "timing out" or stopping with error messages showing.I doubt very much I will get to the bottom of this but I have screenshots of everything so I will be going to the Gambling Commission and Ombudsmen.
Bell
26 January 2023
Comment from uk.trustpilot.com
Really like this casino. Had a couple of decent wins on the slots and payouts are a bit slow but they pay out in the end. Would definitely recommend.
Dan
25 January 2023
Comment from uk.trustpilot.com
Placed a $1.80 bet on Money Drop live, on a case. The min bet was $2.00. The bet was not accepted as the bet size was did not meet requirements. But the $1.80 did not return to my balance. After complaining in chat to get the attention from live support, another player told me to kiss my $1.80 goodbye as the the same thing happened to him and Betway ignored his complaint.Sure enough after contacting Betway support, they did not investigate where the money went, and without a session ID which I could not get from my history because the bet was cancelled and nothing was in my bet history, they ended the chat.I tried 2 more times with Betway support to no avail and have given up on my money. Be careful everyone.
Sumit Bhandari
25 January 2023
Comment from uk.trustpilot.com
Hi cheaters Cheaters are not even replying me on mail,may i know why cheaters?my total money 2201/- and 1005/-you guys are real cheaters inspite if guvung proof of deposit now no reply
Vaben
25 January 2023
Comment from uk.trustpilot.com
I would advise avoiding the blackjack tables at this casino, as it seems that they are not operating honestly. I personally had better luck playing poker and bingo at this casino. There have also been many negative reviews regarding their casino operations. It's ultimately up to you, but be aware that there are issues with their casino. Good luck in your future gambling endeavors. SCUM
MRSAEEDSHAKIR
25 January 2023
Comment from uk.trustpilot.com
Poppydog0812So boring !!! see previous reviews for info, I am not wasting my time. send my £100 back...
Brennan Beaurivage
25 January 2023
Comment from uk.trustpilot.com
Just an absolutely unprofessional company to deal with. They don't even follow their terms and conditions and fail to communicate any issues you have. I had done the math bonus they did and in their terms and conditions, it says they expire in seven days. they decided to randomly take away my credits after 30 days (not seven days like their terms and conditions state). I decided to contact them and get an explanation why they took them away past the expiration date and they couldn't explain it to me. They said they'd take this up with the team lead and email me back. As you can guess, they failed to email me and let me know their decision. This company overall is just unprofessional in every way possible and take zero responsibility for their actions.
Richard Ferguson
25 January 2023
Comment from uk.trustpilot.com
Got a reply today that they are closing my account and keeping my winnings due to my card and account not matching.. well my card has my legal name my ID matches so again .. This is a fraudulent Site and ask people to read the reviews as I'm not the only one having issues
Paul
24 January 2023
Comment from uk.trustpilot.com
I don't really want to write a bad review, as up until yesterday my experience with Betway has been nothing but positive. Good promotions, free bets always delivered on time and quick payouts. However yesterday I tried to place £10 on a horse at odds of 3/1 and was advised the maximum stake was £4.38. Thinking this might be a one off I attempted to place a £10 bet on a tennis match with a similar result, maximum stake £4.38. This effectively rules me out of the current horse racing and tennis promotions. I wanted to query why but as stated in many reviews, was unable to use Live Chat and ended up going round in circles with the automated support, never being given an option to speak to a real person. Tried email but was advised the email address inbox isn't actively monitored. So in an attempt to get my query answered have felt there is no alternative but to post a bad review, to hopefully get a response.
Andrew Ducille
23 January 2023
Comment from uk.trustpilot.com
I signed up last week, used their sports bonus promotion and have not received any of the bonuses. I’ve tried using the automated chat but it is useless as it goes back to the start even though the query hasn’t been resolved! They must know this is happening as I can see other examples in the reviews!! Was going to give 2 stars but after writing this down I am going to downgrade to 1 star. The customer experience is terrible.***After posting customer service team organised everything very quickly (updated my rating from 1 to 3 stars)
Richard Ferguson
23 January 2023
Comment from uk.trustpilot.com
Criminals-Stay Far AwayDay 6 no communication whatsoever.. Account locked now can't contact support. Stole my money and no way to fight them as they only respond through chat. Stay Far far away these people are criminals
Mr mead
22 January 2023
Comment from uk.trustpilot.com
I am now getting worried about this site says takes 12 hours to process withdrawal but 2days later not paid you can not get any answer from chat when they think you are asking questions they just stop and cut you of now I am worried I have been conned some how do
Richard Ferguson
22 January 2023
Comment from uk.trustpilot.com
So go to check my winnings and now locked out. No email no explanation Have been playing games since December I won it has not been paid says paid January 10th but nothing sent all documents over 20 times just Get the runaround with support. In contact with our lawyer and banks. Have also filed fraud complaints with our government. Stay away this site is a scam..Now they contacted me to ask for an explanation of documents that I have explained 30 times.. again stick to my original comment fraudulent stay far away.No have filed a complaint with my provincial and federal government being in Canada this type of games is illegal and as per their own policy if you don't own a card they cannot accept funds.. So now I'm expecting 1365 refunded as well as my winnings that was off of my bank through etransfer.Reply from cc states they are bound by their terms to refund all monies.If this issue sound familiar which I see a bunch of the same and you are in Canada file with your bank and cc and have all reversed they are acting in bad faithDay 5 no response
raghu samuel
21 January 2023
Comment from uk.trustpilot.com
Respected sir i am Raghavendra s kamble i won a money in megha weel contest the money has processed but not yet paid so pls give me feed back when the money will be paid
Jagadish
21 January 2023
Comment from uk.trustpilot.com
Until I win, the minimum withdrawal amount is 1000. Once I won and went for withdrawal, the minimum amount for withdrawal is 5000. Which means they are cunning and very very unfair. I would recommend the rating team to have option for negative stars too.
Sumit Bhandari
21 January 2023
Comment from uk.trustpilot.com
Hi cheaters,where is my money 2201/- and now 1005/- cheaters cheaters cheaters cheaterscheaters no mail now after providing proof of deposit , this issue is of 3rd december and still no update and no money cheaterscheaters cheaters
ONE HINDRED DOLLARS LIGHTER
21 January 2023
Comment from uk.trustpilot.com
DO NOT USE THIS SPORTSBOOK IT IS A SCAM!!! THEY WILL TAKE YOUR MONEY AND NOT HONOR PROMOTIONS AND NOT GIVE YOU YLUR WINNINGS
David Cordy
21 January 2023
Comment from uk.trustpilot.com
After perusing this case for one year ,this site asking me for documentation when they all ready had it ,trying every robotic behaviour to deter me, when my simple reasonable request to take my funds and leave,they chose to keep them against my will ,which is stealing,my issue on resolver is a year old ,thie r last act of scamming ,stealing fcuruptio curruption ,is making my blocked account disappear ,isn't that convenient.


KRISHNASAI PULAGAM
04 February 2023
Comment from uk.trustpilot.com
Bro don't play,it's fraud website.if you won huge amount like 5k or 10 k .they simply block your account.if you are lost huge amount you are valuable customer.please don't play .some time you deposit 10 k or huge amount they did not deposit.simple they blocked your account
Bro don’t play,it’s fraud website.if you won huge amount like 5k or 10 k .they simply block your account.if you are lost huge amount you are valuable customer.please don’t play .some time you deposit 10 k or huge amount they did not deposit.simple they blocked your account