Betway Review

Tried to withdraw over two weeks ago and never received my money. Went on the chatbot and it was not helpful at all. Very disappointed with the service.

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This upsets me everytime I come on here to check if thier still doing it to people,there 1 guy on here 2000 missing from them,after all this time all these people how don’t the UKGC get involved is crazy,they sending people bonus offers everyday but you can’t even trust your deposits with them and if you win you probably won get,so sad at these times they still doing this to people,and I know none of these are fake reviews as same things happened to me for months

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My funds and held for payment method issue and i have sent document. Theyre not answering any emails every single day i ask for update. While depositing it takes a second snd withdrawing my own money not letting me have it is ridiculous. I need resolution i have worst experience with betway in withdrawing funds. 0003155156214

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Well what can I say Betway have robbed me I have £270 balance ant the have suspended my account can’t get in touch with them we m they are not answering my emails I will be reporting them to gambling commission

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The company refuses to respond speedingly .no1 comes forth trying to assist you. The games I’ve been selected has always been more than 5 teams that has won .But the game refuses!!!!!!!!!!!!!!!!to give me the opportunity to cash out….it waits till 1 team looses out of 15 teams selected .

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First locked my account with my money in. Then when I gained access I made 1 deposit and charged me twice. No way of contacting them through email. Only via automated live chat. It has been over 6MONTHS!!

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I have made a deposit of 20000 the same is not reflected in my account. I sent emails with proof of deposit and receipt sent by betway but unanswered. There live chat shuts down without addressing any issue.

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I have deposited INR15000, 7 days back but still amount is not credited to my betway account.. i sent mail to support team as well still no response. Daily im contacting to support chat as well.. every day im getting response from chat team like ” we escalated issue, bankers will look into it”, apart from that my issue is not moved furthur. Below are the reference numbers which i got from support mail team. Daily im sending mail to support teamsaccount Reference Number:0003578005760 deposit Reference Number:0003680000612

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This is my 3rd worst experience with betway. Their support and banking team are really worst. I have multiple deposits which are stuck for more than weeks or even months. They provide the same update everytime when I ask about the resolution. Really frustrated with their services and still I do.

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I’ve been going back and forth with the chat trying withdraw my funds. None of the withdraw platforms on this app is working. I’ll never use this app again

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Was told to send my documents over after a withdrawl was sent a email saying my withdrawl was done manually then asked to send documents again and was promised to have my withdrawl *first thing * and then told I’ve got to wait longer again

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It’s been almost a year that I have been locked out of my acct , with me being locked out so were my funds , I cant see how this is accepted by anyone . You guys just think it’s ok to lock someone’s acct and not give them there money .. that’s stealing . This is a scam do not play.

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4 days ago they told me that they would review my account and contact me.Still not solved, still not hear anything. Just lies from them. Dont play there, they cant be trusted.

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Getting so frustrated now and feel Betway have stole my money. I contacted my bank they gave me instructions to get intouch with net way as they need to resend the withdrawal as it has not reached my bank. Can’t speak to anyone only by email had no response. This is very appalling and I am very angry at the service. I have took this further as I’m not getting anywhere and you have stollen my money. Hoping I will give up well I won’t. Please can u send again so I can upstate my details

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I liked some of the games a lot…but then they locked my account and insisted I speak to a responsible gambling customer service person. This is ridiculous! It’s pretty much impossible to get a hold of someone over there when you want to but they sure find a way to contact you when they want. I was absolutely insulted. I have been playing on Betway only recently.. previously I played on OLG where they actually rewarded us by making us vip members…and it isn’t a perfect system either but they dont lock-out accounts and treat us like 5 year olds. Not everyone has issues with gambling over their means. I found this too be very insulting and I’ll be finding a new casino to play at. Here’s a tip Betway…. THERE ARE OTHER CASINOS TO PLAY AT!!!! AND THIS COMPLAINT IS AALLLLL OVER THE INTERNET.. YOU DONT SEE THIS WITH OTHER CASINOS… SO MAYBE TAKE THE HINT AND QUIT IT!! THE ONLY THING GOOD ABOUT THIS CASINO IS THE GAMES.. THE CUSTOMER SERVICE IS TERRIBLE AND THEY TREAT YOU LIKE YOUR A CHILD.

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I signed up 2 weeks ago. Made less than 10 bets. Won some and lost some. Took part in the promotions. Now I am banned from them all?! Absolutely ridiculous. What a way to lose customers. What’s the point in offering promotions if you then ban people?! Crazy

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I joined Betway under a Welcome Promotion: Deposit £10 get £10 free bet. I deposited and followed the instructions but no free bet AND NO WAY to contact them. If I don’t get a response I will report them for false advertising!

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Locked my account for some reason so I emailed them however got an automated reply saying they no longer read emails. Rang them and got an automated message saying they don’t answer the phone anymore due to COVID-19 (this was February!!). Went on their live chat it said I was next in line however after 25 mins it just cut me off!! Absolute scam!!! DO NOT TRUST

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I have deposited 300$ and i requested withdraw of $450 and $300.Its been 3 days no response i have submitted my documents and all i am in canada since 3.5 years.I dont know why you guys are not doing withdraw fast as deposit.No customer service in canada no phone number no email address to inform nothing. Why dont you contact us through email and say that it will take this much timeWhy in google says 72 hours? Its more than 72 and i didnt got my money plz do something

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I have deposited 10000 from my bank deposit is successful but not reflected in betway account.so i contacted customer support they said to wait for 15 working days i waited more days too.later again i contacted them they locked my account for 6 months.even after 6 months also they are not reopening my account worst site this is fraud people are working in this app don’t trust this app…

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CASINO IS A COMPUTER PROGRAMME FIXED TO PAY OUT NOW N THEN….Sports betting i had an account with these it lasted ONE DAY….I beat the odds bet a horse 11/4 got beat went off around 7/4 only £40 but it musta set alarm bells going as next bet was restricted ????? ALL gambling companies now only want people gambling on things ONLY THEY CAN CONTROL,ie casino….i cant remember exactly when i had account i think it was 2020ish…but if your team look at my name address nottinghamshire theyl find me

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A JOKE… I PLAYED OVER 100 TIMES.ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS “LOSE”. THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO…NOT A SINGLE TIME OVER 100 TRIES. WHAT A JOKE!! AND DONT TELL ME IT’S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT’S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT’S JUST SO FIXED.

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I have never seen worse slots in my life.£50 on gold strike bonanza on £1 spins. Won £1. Not even a tease for a bonus.Played Fishing frenzy big catch. Absolutely the same not even one tease. HAVE YOU EVER SEEN FISHING FRENZY NOT TEASE?Disgusting.

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Hopeless service. Been waiting for a withdrawn for 3 1/2 weeks. They told me separate things. But still a new excuse when it doesnt work. Now it is as simple as my email is connected to the wrong user. Why wasnt i told this at the start? Seems like a scam all the site. They doesnt even priority to fix there mistake. This should be solved asap then. Guess it gonna take another week, then a simple excuse again. Dont ever use this service.

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Hello I would like to make a complaint because I still have not received my withdrawal money it’s very fustrating as the only contact you have is email. It nearly been a week now and no money plus it’s coming up weekend, so it’s going to take even longer to be in my account. I hope you can try resolve this today for me. I sent the relavent documents but there still waiting to be reviewed it says they be in-touch with in 24 hours that is not the case. Just feel very let down, and ignored I’m confused aswell as my other withdrawals have been fine. I just don’t want to wait much longer I could do with the money in my account today not next week. And I will be definitely coming of this site it’s not fair the customer service is appalling

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Tons of games to bet on , great action there . Customer service has been nothing but horrible though . I have asked about a withdrawal for the last 3 weeks and now I’m just being ignored . If it wasn’t for the withdrawal problem it would be one of my favourite websites . The person above who said the web chat above was amazing , I’m guessing it was a Betway employee as I waited on there 3 times and was never answered . There is no link or a private message sent to my email

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All you trying to make some extra money on gambling, Betway isn’t thee platform. Never play any slot game on betway because they are all rigged. Trust me when I say that no one has ever won big or even something close to decent on betway. The so called 10 million recent winner is not real, just a hoax to draw desperate people. Surely some of you have noticed some funny clitch in their website, placing a bet that gets canceled, weird changes while playing any slot game, and even your money disappearing bit by bit..eg..your money will be a digit short every time you log in and most people don’t even recognize this. Betway is a scam

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Zero customer support. i made an account deposited money, and when i come back to the app my password does not work no matter how many times i reset it. when i contact customer service to refund my 200$ i get no response to my emails. there is no phone number, if you want a betting app use bet 365 as i do now, they have a customer support number online.

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This in my opinion was a great bookmaker until i got restricted for no reason? Would advise to stay away unless you want to fall in love with a website and get restricted for no reason, its worse than a heartbreak haha

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I don’t know why is my account locked, they gambling team called me and asked some verification questions and the call got disconnected, Since then I have mailed them 4 times, I used the chat support 6 times and gave the 6 time frames. They said it’s been escalated and you’ll be contacted immediately. I don’t think so it’s helpful at all, bet365 is the best one I have seen so far, their customer service is on point. I have enough with the betway, i know they won’t call me, I think that’s some of their tactics. I am really really disappointed with their support and chat system. Everytime I go to chat they say it’s been escalated and it will be looked up in ASAP but none of that is true. It simply a waste of time. You can do a lot better @betway

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I been have issues too I have 9200$ dollars being withdrawn and it’s been almost a week now I try to reach out to Betway Support I don’t get anyone. I’m done using betway

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Your betway site is fourd site . My deposit amount of Rs 35000/- forfit through your UPI patanar Mr aslok Kumar. Total team is bloudy busterd

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Betway has suspended my account and locked me out of my account. It is quite the coincidence that this happens when I go up to $5250 from depositing $425. This company has been great to me until today. I was told by live chat that they would call me however this has not happened.

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Betway is a OBVIOUS sham/scam/rigged/ whatever you want to call it. the prize wheel has 8 sections, I don’t think I ever won. I made my account last year, and went on everyday to see if i could win a “free prize”, never have won any prize, wheel spin represents their site, everything is fixed. and also, takes 2 minutes to deposit, and week+ to withdraw, this site has fed flags all over it, the gambling commission needs to investigate this site, or are they are getting a piece of the pie so they stay quiet? this site is a joke. I swear they only have prize wheel feature so users login and they can boost there website revenue to they can claim they have “active users” joke joke joke

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They say they have live chat and when you navigate to it they say they will connect with you soon but after 1 hour still nobody. I also communicated with them about my withdrawal and after I updated my withdrawal method they still didn’t send me the withdrawal. I then sent another email and didn’t even get a reply!!! (This review is 16 days after I sent the last email!). Today I send another email and I get an automated reply that the email support@betway is not monitored anymore??? How am I even supposed to contact support now?

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They not withdrawal my money over a month . when i ask my withdrawal they only tell your account is review.scam company .

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Deposited around £2000 over a week. Ended up with a balance of £2,600. Withdrew it via bank transfer as my card doesn’t accept withdrawals. Account gets locked. Withdrawal not processed nearly a week later. No answers. Want to close account for good and just have my money bank transferred to me, but can’t speak to anyone. Complete joke.

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Betway have had an error with a deposit transaction that led to my £100 deposit request being processed TWICE at exactly the same time. I have £100 a day limit on my account, so their’s no way £200 (all be it 2x £100 transactions) should be attempted at the same time or taken the same day or be allowed to go through.Only £100 reached my Betway account (probably due to my £100 a day limit), so I am now missing £100 which has disappeared into the matrix somewhere until I can speak to someone which is made completely impossible as Betways ‘live chat’ doesn’t have any humans their at all, & I keep going round in circles on their chat with only automatic response options.I have emailed them, & all they’ve done is direct me back to the chat saying I need to speak to someone in live chat, but again, there is no LIVE chat/human chat about it, it’s all just automated options that doesn’t allow me to raise this issue further!Can I please speak to a human ASAP to resolve this & you return the £100 that’s been wrongly taken from my bank & isn’t showing in my Betway account! I’ve currently been robbed, so I trust you can rectify this issue in a prompt manner.Kind regards,Dave

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Reading all the negative reviews I was a bit nervous after making a withdrawal, I withdrew on the 5th and just received funds today, the 7th. Customer service live chat was wonderful! No issues at all

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Stalling processing of my withdrawals. No one contacted me. Only after i used their live chat did they tell me my account has been escalated. They give you no time limit (which is normal). However they claim they will send you an email. I doubt they will as when i requested an email to correspond with it ended up being one that is no longer monitored. Ive experienced this before with another company, its a tactic used to make you give up on claiming your winnings and go away in silence. If they resort to this, i will have to take the evidence from in game screenshots of withdrawals and live chat, and make a formal complaint to the gambling commission.I will update this review when/if they sort my case.

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Once again they fail to reward your free bet. There is no proper way to contact them, there chat bot is useless and no one responds to any emails. You only hear back once they read a bad review.

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What a joke been waiting over 5 days for a withdrawal the customer service is none existent don’t sign up to this dodgy site

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Please dont use this platform, don’t fall for all the advertising they do on different sports tournaments they are the biggest crooks in the industry. I am from India betway has been banned here still they use illegal money laundering from different payment providers and as a customer in India you are not going to get any service money deposited doesn’t get credited customer service takes 7 to 15 hours to connect and they have no courtesy they will flat refuse your claim by saying the deposit failed and wait for 7 days and if you are lucky they will credit it to your account and not refund as they tell you and try again to connect with there service chat and you will spend another 15 hours. I have had instances where if the bet payout on wins is 10₹ when you win they automatically reduce your payout to say7₹ and if you want to know why they will direct you to see there t&c. Please Please don’t use this cheat company of you want to bet online you will be hurt.

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Day 12 no communication whatsoever.. Account locked now can’t contact support. Stole my money and no way to fight them as they only respond through chat. Stay Far far away these people are criminals

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Didn’t honour free bet promotion. Contacted support but not interested in helping. I recommend steering well clear.You see below they have asked me to respond to a message but they haven’t sent one.Trustpilot – please publish this review. They have not sent a message thanksUpdate – a couple of hours after this review was published I received the following…….this should speak for itself…….Hi Bob,We’ve recently reviewed your Betway account and have taken the decision that you will no longer be eligible for any sports promotions.This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or the Betway Prize Wheel.You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team.The Betway Team

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Still all I’m seeing is bad stuff about this site,how isit still happning to people, I don’t get it,why haven’t the UKGC done anything still,I’m getting the match deposit bonus all the time and just about to deposit and give them another chance but checked on this to see there’s still dodgy stuff happning to people, and Betway when you say check my private messages what you mean?where?I can’t see anything. And what happened to your prize wheel thing haha I’ve gone on it everyday just to see if its changed but no bul it must be 7 months in a row everyday landing on the lose part haha

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so after getting an enail claiming i coukd re withdraw the money and i just needed to go on the withdraw sectionafter seeing 40pounds was not there and i could actually bot withdraw again i tries to email but was met by radio silence. corrupt

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SCAM ALERTPLEASE DON’T USE THIS WEBSITE IS COMPLETELY FRAUD THEY BLOCK YOU IF YOU WIN AND YOU WON’T GET ANYTHING BACK, EVEN YOUR OWN MONEY

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Still no resolution no communication.. 100 percent pure fraud. Do not deposit one cent into this criminal enterprise. Locked out of my account for a month now can’t reach out to them brutal brutal service 1p

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im owed 40 pounds. have no idea how to contact you my account name is sjw123777. very nasty website easilly manipulating people. i want my money

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