Betfair Review

Thankyou to the safer gambling team where Oisin was very professional and helpful with my re activation ! Thanks BETFAIR ! 🥇🥇🥇🥇🥇

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Fast friendly customer service , Ateeque was very helpful to sort my issue fast.

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Mostly fine but their customer service people are woefully undertrained for anything except basic queries. Exchange customers with experience should get better support. They also make margin calls of 100% on some antepost books, which ought to be illegal. My cash balance regularly goes negative as a result of unannounced changes in the rules.

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I recently found myself in a frustrating battle with Betfair’s customer service that has left me questioning their competence. My journey began when I tried to verify my account, but what should have been a straightforward process quickly turned into a nightmare With Rakesh. After I requested to delete my account, I learned it had simply been disabled instead.When I reached out again to reactivate it, I was shocked by the level of information they demanded, everything from various forms of ID down to my birth certificate. Raheem, one of the representatives I spoke with, casually dismissed my National ID as “electoral,” insisting it wasn’t valid. When I asked to speak to a supervisor, the representative asked me, “Why?” a question I found incredibly frustrating. Despite my repeated requests, Raheem insisted that I needed to provide my birth certificate just to speak with a superior. This raised an immediate red flag, why would a company require additional forms of ID merely to escalate a complaint? I eventually gave him the birth certificate however I was denied the chance to escalate the matter.To top it off, I was informed that their team would get back to me, but could not provide a timeline. It’s outrageous that in this day and age, a company can leave customers hanging like this. This experience raises serious questions about the effectiveness and transparency of their support system, leaving me… and likely many others… feeling neglected and frustrated.UPDATE: I contacted again and Mohammed was the best and was able to resolved all my issues. my account is reactivated and verified all at once. And he’s why I updated initial 1 star rating to 3 but Mohammed is a 5 star rating.A.K.World News

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Worst place to gamble, almost feels rigged! £1000+ down and not even a sign of a win. I could deposit £2000 right now play 50p spins on any slot and I will loose the lot, the app is awful terrible provider! Go for someone like 888 casino! Honestly!

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Offered a £10 deposit in exchange for a £10 Freebet, never received the promotion, no help from advisors, kept handing me over to different members of staff. Such a mess, glad it was only a tenner, but will never use again.

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Came back to Betfair after becoming bored of gambling on line and spending time away from it.A simple routine on-line with help available to resume my account without waiting on the phone listening to drab music.All the right questions were asked which shows they take responsible gambling seriously!I came back to Betfair because they offer good odds in the Sportsbook.

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The agent (Pinjari ?) was very helpful

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I had a couple of queries and I have had excellent service today – which is much appreciated.

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excellent quality service and easily got my issue sorted out. very straightforward and polite manner of the agent Sunam

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Excellent service, quick problem resolution. I spoke to Rishitha and she helped solve a problem that I had had for a month. Thank you very much.

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Updated privacy policy with no disclosure they have updated it. Website footer updated with no disclosure they have updated it. Betfair are not a company , it’s a website only and the Betfair companies listed as having licences belong to Flutter entertainment. All companies became jointly owned with paddy power in 2016 when they merged. Betfair group PLC merged with paddy power PLC to become Flutter entertainment but your still led to believe that Betfair is a company of its own as they merged but kept it without even changing its name!. The new privacy policy confirms Flutter are using your data across all their brands and your terms and conditions even allow all brands to access your account! This won’t help them to use your data to prevent problem gambling they will use it only for commercial gain and tell you that safer gambling controls required on Betfair don’t apply to paddy power etc, if you haven’t been notified of the new privacy policy (date shown as last updated was 2018 which is wrong. Was updated after 25/7/24) contact a solicitor. If they haven’t abided by social responsibility licence requirement then ignore their terms denying liability and report them to the gambling commission.

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Betfair is awesome, excellent customer support , incredible promos and bonuses, quick response , efficient working thanks to betfair

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Spoke to Lia today from customer services. Had a 2 factor authentication issue where Betfair expected me to give codes even though it was set up. Lia took the query, investigated, disabled it from the backend and gave clear instruction how to proceed. Other customer services should take a look how Betfair do it, listen, investigate, resolve and protect for the future, nice one,thanks Lia

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Absolutely fell for it, similar to so many others. No chance of getting a win on games – incredible what these companies get away with.

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Had to contact customer support regarding a missing free bet, the agent Vijay was excellent and so understanding with his professional attitude to resolve my issues, thank you Vijay 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

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4 years and not verified even after sending all id, passport, driving license,bank statements, bank card front and back letter of residence, utility bills….etc anything you can think of they ask for it….then they disappear. When they finally email you back they ask for the same thing all over again been doing these for the past 4 years. I think is a bot not a real human behind the scene all along i’m interacting with a bot. The feeling i’m getting is a program relooping itself.

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Very helpful and understanding. Aware that some of us only want traditional gambling on horses and dogs and are not interested in casino gambling.

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Nicole was pleasant and a great service

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Very helpful agent (Simreen), who explained clearly and concisely exactly what I needed to know. Did not try to baffle by overcomplicating things, just clearly and concisely answered question. If you need to know anything about betting, these are the goto guys

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Chris was very professional and helpful

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Betfair are very trustworthy with safe gambling and excellent customer care whilst making sure that all customers are looked after

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£14673 pounds down I no its gambling but what hell no wins whatsoever I mean none been here years played £10 on slots each spins not 1 bonus over 780 pounds in £10 spins nothing ROULLTTE nothing it’s bloody scam off site

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I signed up got my free spins after playing for over a couple of hours I had won quite abit. For them to suspend my account and now I can’t access my winnings at all now and basically was told it’s not like I deposited any of the money

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Best betting company by far amazing promotions and amazing at resolving disputes very helpful indeed

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A V O I D , A V O I D ! Scammers, ROBBERS! THey will suspend your account with no reason, as soon as you submit all requested documents they will vanish! Also asking for full pictures of your BANK CARD !!!!!!

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Absolutely load of crap had a flutter n won so thought would try this bucket load of useless company A few hundred no bonuses no wins take take take atrocious company stay away

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I had to change some details and Customer Service sorted it out for me ThankYou

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Have been depositing and loosing for ages and they never got in touch to check what is up.Yesterday made a deposit of 100 and luckily won around 3k and decided to play on with some of that money. Soon as I made some withdrawals they suspended my account, the customer service guy asked for documents I provided but the address was different which is my fault.As soon as I change the address and come back to chat my account is closed!My £900 withdrawal gone to absolute waste because of these con artists.BETFAIR I WANT MY MONEY!!!!!!!!!!!!!

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Great Support, unique product offering. This is the way!

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Tried to reactivate my account. After bot handed me over to a real agent 🙄 waited over 30 minutes only to be cut off. This happened time and time again. Absolutely disgraceful the way they treat their customers. If ever you were meant to feel like just another number, this firm enforces that 🤬 horrible company to try and do business with. Total shower of 💩

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Luke was very helpful. Service was swift and great response and result.

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Undoubtedly the best app out there if you would like to bet on singles. The odds are unbeatable and extremely easy to use. Once you use this app, it is difficult to go anywhere else.

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Very simple, safe and reliable sportsbook👍

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Had trouble changing my password the agents help in doing so was first rate

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Don’t deserve one star but you have to, shocking thieving company, take ten times longer than any other sites to update anything which you guessed it affects any cash out or win, unbelievable that they have not been investigated, i have thousands of pictures and videos of this company being nothing but cheats

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Really fast and good service by Mohammed.

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My partner (who is self excluded which I was unaware of) asked if I would open an account for him and I did so and he funded it to about £2,000 and when went to withdraw the money today,they are just ignoring us.He has lost approx £60k with Flutter Group in the last 2 years but rather than have any concern.they just aren’t interested.He is in a terrible place mentally as he has issues and asked them for help but the ‘safety team’ just closed the chat when asked for help.I am fully aware that people should not have duplicate accounts but with GAMSTOP happening now,many people are using their partners and friends to enable them.Anyhow.I think all the safety stuff is a ruse to find reasons to not pay.Won’t respond and Gordon Moody arranged for my partner to go into rehab.

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I needed to withdraw my funds & close my account & I had lost my password. But Bhargav & Vishdhar got me sorted out once I had renewed my password & refunded my funds almost straight away. Thanks Guy’s excellent customer service :0)

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This is my 14 month playing and absolutely no wins just constantly take constantly deposit why is gambling commission not looking at this why

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RulesMARKET INFORMATIONFor further information please see Rules & Regs.How many runs will be scored in the stated number of overs? Line market: This market operate with a bet delay of 3 seconds; All bets are struck at 2.0 The ‘price’ at which your bet is placed defines the number of runs bet upon. “Over Line” (buy) bets win when more runs are scored in the specified number of overs than the ‘price’ at which the bet is matched. “Under Line” (Sell) bets win when fewer runs are scored in the specified number of overs than the ‘price’ at which the bet is matched. Special rules for Overs Runs Line markets: Bets will be void – regardless of whether the outcome of the bet is already unconditionally determined – when any of the following are the case: -if the scheduled number of overs for the innings is reduced by rain interruption and, at settlement time, the actual number of overs bowled is less than the number of overs stipulated at the head of these rules. – if the scheduled number of overs for the innings is reduced for any other reason after the innings has begun and at settlement time, that new number of scheduled overs is less than the number of overs stipulated at the head of these rules. Please note if the batting side reach their target within the 50 overs or have been bowled out and the innings hasn’t been reduced in overs to less than the stipulated number at the head of the rules, the market will be settled. For clarification this market will be settled on the final score achieved by the batting side including any extras or penalty runs awarded during the innings, any penalty runs added to a score after the completion of an innings will not count.WalletUK wallet…..Exchange: England v Australia / 2nd Innings 50 Overs LineRef: 17276295611069. …Where it is said that if the over is reduced due to rain then the over market will be canceled but in that case I have not had a cancellation

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A pattern emerging on slot games which has happened three times to me when given a feature bonus on there…. the game crashes?? It happened last night on Gonso guest it gave me 9 spins on the first it completely rebooted off the game, not WiFi issue, it’s completely suspicious. I went back to game immediately only to show no features sauté it out Betfair not good enough.

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Had a problem on withdrawals It was explained and sorted with the virtual assistant very quickly Thank you

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Put a lot of money on my account. Very same day my account has been paused. After 2 weeks nothing happened. Phone calls scheduled but never received, emails sent and never replied. My money in their hands: suspicious, weird, dodgy, perhaps illegal.

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This is the worst site ever, most of it doesn’t work, full of bugs and markets that you can’t place a bet on, they don’t even care about the site issues

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Zsanett dealt with my problem quickly and professionally, thanks.

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Very helpful.. straight forward assistance.. made up

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To be honest I couldnt give them zero as there isnt one, otherwise thats what they would have got, what a shambles hrs and hrs of a merrygo round, CS farmed out to India and half of them don’t understand English, which is deeply concerning when you are looking at complicated details. I asked, to make a complaint but they would not let me do this but continually sent me around and around in circles! It’s a total disgrace.

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Terrible site! Return to player percentages are completely wrong! Customer service rude and don’t care at all about site issues! Stay away from the site it has to be the worst online casino on the internet. Reported to gambling commission for false rtp’s after being recorded with relevant programme.

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Placed a bet. Virtually certain they changed the rules of the market after I placed it. They declared my bet a looser. I asked them for proof that they hadn’t changed the rules. They told me to go to court if I want to communicate with them further about the issue. It cost me £9k. Closed my account as I can obviously never trust them again.

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