Betfair Review

Well after having not played on here for a while I tried to log in, no access as proof of I.D needed, contacted live chat, after uploading documents account was re-opened in about 20 minutes, great. Pondered about and played for a while then went to contact preferences and changed how they could contact me, put to by post and email only, next thing logged out of account and no access. Contacted live help who got me up and running in about 20 minutes. Played the site for a few hours then decided to check my account, how they contacted me was all ticked so changed my preferences to via post or email, I was kicked out again….contacted live support got the lovely Nicole, after twenty minutes told to try my account again as was showing active with no problems, still no access, the lovely Nicole then said please wait while she contacts management, an hour later she tells me she has reset my password and to check my email….I said o.k I will try that….she immediately shut the chat window…strange I thought…checked email…sure enough there was an email, however all it said was password had been changed, to what I have no idea?..went into live help yet again and now they refuse to answer me, I have money in this account! absolute disgrace…my advice stay well clear this site is illegal in my opinion.

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Put a bet on quest for life £2 ew at 40/1 horse won bet disappeared contacted ciaran guy was no help and cut me off
Very poor customer service keep the money you crooks wont get another penny off me.

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Sad that Betfair have to hide behind the 'technical issues' disclaimer. It's their technology which we use and would like to trust.
I had good experience of their customer care in the past but maybe since they were taken over they have become just like any other 'bookie'. Take.take,take

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Betfair exchange has technical issues the system went down and they used there small print T&Cs not to void bets.

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Market crashed today with no voiding bet.

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Technical issue have cost me £44.49 and yet they are not interested. Disgusting Company who don't give a dam about long standing customers

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Terrible app and customer service. This app is very broken and the features don't work. Crashes when loading into slot games, most recent I had 5 free spins on Gonzo as a user and it would not work on both mobile and tablet. I contacted customer service on Twitter twice with no response and the free spins timed out and was not able to use them as it just didn't work when you clicked the link to the game. Don't use this, go elsewhere so you get the benefits of working apps with your money and have fun with your gambling time.

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Disgraceful don't even get a play… And you can forget about getting a big win.. Worst online site I've ever played!!

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I bet on Trump to win the election and we all know what Betfair did, well do not lose heart if you go to Charlie Ward on Bitchute there is a very interesting video by Fintan Dunne on how and why to sue Betfair
regardless of outcome good luck all

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I've been a user of betfair since 2006 but I've had a recent experience with one of their affiliates who provides services to them. Their affiliate has attacked a number of people over twitter, has made a number of homophobic comments and has threatened people. He has also publicly disclosed personal data on social media. It is a shame I am leaving, I trade thousands of pounds each month, but I do not feel comfortable on the platform any longer and I am moving to a competition.

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Just hard to describe them.Rigged games that for sure.You won't be enjoying to play.No matter what game I'm playing non of them give me a bonus round and if they do the return is ridiculous.Had a bonus round on £0.20 gave me £0.40 in return.Just sick what they doing.Not recommending that casino.

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1. Since CEO Peter Jackson took over, Betfair and Paddy Power has gone downhill badly. It's clear he doesn't care about Customer Service, he wants to buy growth, not deliver growth, we all know what happened to the banks due to that behaviour.

2. All of my winning exchange bets had the profit paid, but my stake wasn't returned, it just vanished. Not even the profit is right on a number of the winning bets, (I'm aware of dead heat rules etc)

3. No Phone number, only live chat that is slower than a tortoise wading through treacle.

4. 2 hours and 50 minutes on the live chat and no further forward, buck passed to another department, raised a complaint, timescales for either being delt with not given.

It's no exaggeration to say Betfair's Customer Service is amongst my top 3 worst Customer Service experiences I've ever had, it probably takes a close 2nd place… extracting molars without pain relief would be easier.

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I've been a long term customer of Betfair's.

Suddenly, on logging in today, I was advised I'd had my account closed. They say it's because I "self excluded" from a Paddy Power account 7 years ago. Lies. I closed that account due to Paddy Power's immoral advertising practices.

I'm not even a problem gambler. I've had one bet this year and that was a NR!

Flutter Entertainment as a whole are a disgusting bunch. Good riddance to Betfair. Sadly Paddy Power and Skybet are also part of Flutter.

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Terrible customer service and at some point all my money dissapeared (fortunately not a substantial amount) Customer service non existent – no feedback ever received) Be warned!

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Impossible to contact re: providing know your customer documents. Live chat, which previously worked, is now no longer functional on multiple devices. No apparent phone number. No apparent email – one email that was given now returns auto replies saying it's closed. Twitter support continually trying to direct me to live chat, continually ignoring that I'm telling them it doesn't work.

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So so bad. If you need to contact them on live chat they normally send a first message saying they'll be with you in 15 – 20 minutes! I assume they have millions of chats open at the same time and just moving between them. Once they do chat, they are garbage. They refuse to answer simple questions!

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Out of all the bookies I used, I found this one the least competitive and there are huge fees on exchange.

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Doesn't surprise me they don't reply on here
They don't reply either when you contact them via website
I've lost count the number of times they lied to me about calling me back and a manager getting in touch which never happens
Starting going downhill when pp got involved and now it's terminal
The live video has been faulty for 10 years yet they still claim its my error

This is what happens when you have an exchange monopoly. They don't have to care anymore because nowhere else for people to go. The other exchanges have zero liquidity

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Never ever had a betfair account "Never", on signing up i go through the process i get a message sorry we cant offer you an account, well if you don't want my money then up yours

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I have used Betfair Exchange for about 15 years or so and never had a problem, until recently.
Had an offer of free bet for £5 on one of their races, Fighting Fifth Hurdle on 28 November, which lost but the stake was debited from my balance. Tried contacting their chat but kept getting the same message that no one was available, probably a lot of problems with their system at that time. Only £5 so didn't bother as busy in December and continued to use my account. Tried around the end of January and finally got someone on chat.
Absolutely disgusting response from them: ' It's long gone' and just did not want to deal with it at all even after I went to the trouble to give them the bet record number.
I have deleted them as a sender from my email list as the horse I backed was an outsider which I only backed because it was supposed to be 'FREE'.
It would appear to me that Betfair has become so big that their customer service has not kept pace with the rest of their operation.

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I would rate this company less than Zero if it was available.
Out of the blue they suspended my account & would not provide any cause or reason. No transparency & it would also appear no accountability.
I have several adjectives I could use but out of respect for myself I will refrain.

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The betfair exchange is still by far the best there is. No betting exchange comes close when it comes to ease of use and volume of money. In fact no betting site comes close for ease of use.

They're not perfect though I don't think enough is done to protect punters from making palpable errors.

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Very slow withdraw its been 3 days and my withdrawal is still pending avoid this company if you want your money in your bank faster

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I have used Betfair exchange for a number of years and thought it was great. Today, I encountered a technical error with their system but they've actually ignored me and refused to fix it!

Here's the full story:

I placed a "lay" bet on Donald Trump leaving in 2021. The next day, it said I could cash out for £96 profit. I accepted but I received my stake back without the £96 profit.

I received answers from customer service including "profits will be given when Trump leaves office" and "there's nothing extra due here".

From what I have discerned, they haven't cashed me out using opposite "back" bets but instead they've placed "lay" bets on most of the other potential years that Trump could leave office. Their cashout system doesn't know what to do in this situation, it's a programming flaw.

In a nutshell, my £96 profits are trapped until Trump leaves office and the lay bets get settled. This runs completely counter to their website which states:

"CASH OUT ­ Your easy way to take a profit early."

"Cash Out is an easy way to guarantee a profit regardless of the final result or cut your losses at any time."

That's not correct in this instance, their customer services have been unhelpful and condescending. This is obviously a company that deal with plenty of complaints and as such they have very little interest in pleasing anyone.

I have used Betfair a lot but if this doesn't get resolved with an apology, I will never be able to use them again, I've lost all confidence in this company.

I look forward to potentially getting my profits by the year 2025 and beyond!

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Absolutely disgusted with there service I bet a lot with them never had it happen but my team won on an acca they voided my bet even tho they won upon speaking to customer service I was told the same thing repetitively all bets are settled on 90mins but when I mentioned I’ve had previous bets loose when the opposing team equalises in injury time it still stands they basically terminated the chat an didn’t what to know
!!!!!!!!!!! WARNING !!!!!!!!!!!! DO NOT USE BETFAIR SCAMMING SCUM !!!!!!!!

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Betfair's customer service has really gone downhill, probably because they got taken over by Flutter.

They do things completely the wrong way around – they approve big deposits or exposure increases BEFORE verifying people or checking if the person is gambling responsibly. Then they do all they can to screw you over.

First things first: I'm completely genuine (not a problem gambler – I make money betting on politics at exchanges since the bookies restrict my stakes to amounts like £1 at a time due to winning too much, and I have a Premium Charges page. I'm definitely not a money launderer, never have shown any signs of that, and I've only ever used one Betfair account in over 15 years).

Last month Betfair kept constantly emailing me asking repetitive questions about my gambling. I explained how things were fine multiple times – I was betting big at short odds on the US election *after* the result was known, so it was a super safe bet – but my account still got suspended or restricted each time. This is bad because if you want to trade in or out of open bets or have plans to withdraw, you can't do that when that happens and no notice is given.

Then they started asking for documents to prove my identity and source of money. I diligently send all evidence asked for each time, and on the same day – passport/driving licence/bank statement/photo of debit card/utility bill/savings/stocks.

Yet suddenly with no notice and no reason given, they closed my account. Live chat waiting times have got bad too – 50 minutes to wait to get through last time.

Live chat didn't give me a reason but said that someone would contact me. A couple days later I get a request for evidence of an old debit card. I provide a bank statement with evidence of Betfair payments from it. (It was for the same bank account for the one I use now: my bank simply had sent me a replacement card.)

I've still not heard back and I'm unhappy about this because it's such an unprofessional way to do business as well as unfair a way of doing things. A search of twitter finds that they've been doing this to multiple people and that it takes months to resolve even if you have to go to court. :/

I feel targeted because I know that there are real problem gamblers out there – people who lose money they can't afford but Betfair are using 'regulations' as an excuse to go after people who are clearly aren't, to try to get rid of them. It definitely feels like that Betfair are looking for any kind of reason to ban me and keep my money which stresses me out.

I must say that if Betfair still don't tackle the real problem gamblers, the government will end up cracking down on the betting industry even more and I don't think I'd mind that because it makes me uncomfortable how big the gambling problem in the UK now is – I'm lucky in that I'm in control.

Betfair Exchange are really, really lucky that they were first and have such a big reach which means that liquidity is better than anywhere else by a mile. They also have a wider range of markets in general. My experience has pushed me to open accounts at Betdaq and Matchbook but Betfair Exchange still has the best liquidity and more politics markets unfortunately.

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first things first , i absolutely loved betfair , i brought all my friends to use nothing but betfair or paddy power. never had an issue, pre covid Even a VIP!!!***

it was once great, ive now returned and my god! what an absolute disgrace it has become, literally every slot the same no features or bonuses , and when they come there minimums , using rtp tracker of the £500 spent i have a return of £67 blatantly robbing, now im not saying there slots are *Broken, it could be the simple fact they have lost a large majority of there members hence no play no win. on that note my account is closed and will not be returning or recommending either site to anyone in the future.

i would highly recommend avoiding the above betting company's
i have never in all my time of gambling come across anything like it , and i play the same games across 2 other sites and both of them play completely different

there is a review below talk about speeds of reels and i can confirm there are speed issues and concurrent with heavy losses

something is seriously amiss here

such a shame but like they say when the fun stops ,stop! and betfair have managed to rip out all the fun and just take take take

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Great experience, ive gotta say most of the reviews posted on here in the last few weeks are from sore losers who bet on trump to be president, wake up it aint never gonna happen, the sooner he's gone the better.

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In reference to my previous comments about Betfairs Exchange and Sportsbook please DO NOT under any circumstances play any of the casino arcade or slot games on the Sportsbook otherwise you will lose a lot of money and if you know someone who does play them warn them as every single game on there is rigged by Paddy Power.

Since Paddy Power took over the Sportsbook arm of Betfair there have been some very suspicious patterns appearing regularly on certain games there is a game called Bounty Raid or Bounty Hunter where you receive double your stake back for hitting certain symbols the object is to hit the Bounty Hunter where the symbols can go upto x 50(so if you bet 10p per spin you would receive £5 if you bet 20p you would get £10)the problem is when you hit the Bounty Hunter you will never see a x 50 symbol you will see x 1 or x 2 symbol on numerous occasions it is exceptionally rare to hit the top symbol but when you do see it its on a spin that doesn't matter this happens all the time when you hit the Bounty Hunter.

The Bounty Hunter will vary from going extremely fast during spins to extremely slow I've been in a lot of casino's and I have never ever seen a game do this they are always consistant in their speed and once the reels start to slow down that's it that is when you will start to lose and lose heavily because Paddy Power are manually adjusting the speed of the games while you are playing them to stop you winning.

Casino's are casino's you expect to lose the majority of the time you play but also win on a regular basis but I've never seen anything like this you can literally go hundreds and hundreds of spins without winning a penny it is so obvious that the games are rigged and unfortunately Betfair are letting this practice go on right under their noses because they benefit they are allowing Paddy Power to fleece gamers and apart from not playing the games and boycotting the arcade there is not a lot you can do about it.

When I joined Betfair in the early 2000's it was the place to be every Sports Bettor wanted to have a Betfair account in my opinion the exchange is fine its punter against punter and Betfair take a commission I have never had a problem with the exchange the odds and bonuses you receive are the best in the business but since Paddy Power came along and took over the Sportsbook there have been a lot of very unhappy customers not just with the arcade but Cash Out issues where the Cash Out option will be rendered defunct as it is suspended for long periods of time stopping users from Cashing Out.

Add to that football matches disappearing totally and never reappearing along with numerous other issues in my opinion it is just not worth any Betfair user getting involved with the Sportsbook so my advice is simple DO NOT get involved with the Sportsbook at all totally ignore it just use the Exchange or even better go to another online Betting Portal because I've tested a lot of games on the Sportsbook and pretty much every single one of them is rigged you might aswell just give them your money it is daylight robbery.

I cannot believe they can and are getting away with it one of the biggest Sports Betting Firms in the world Paddy Power bleeding their customers dry so go elsewhere where you know that your experience is genuine and your on a level playing field because having played a lot of games on the Sportsbook I have absolutely no confidence in the legitimacy of any of them so I would say as I have said before if you do play them you do so at your own discretion because in my experience you will lose and lose heavily over a period of time.

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Got scamed like so many other on the US president election. I even called their support to make it clear that the bet was settled when the president was finally appointed by the senate. Iḿ still confuded about what grounds that betfair considers Biden as the appointed president?

If there was any rule of law, the swedish consumer agency should have gotten rid of this company years ago!

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Had money in my account went to log in and the account was suspended after a long process I was told I would need to open new account as the was a security concern when I did this all my money was gone
I went though the security team who wouldn’t tell me what had happened to my money just my account had been accessed they just said I won’t be getting it back and then a picture of the terms and conditions
I’ve repeatedly asked just for an explanation which I’m yet to receive
Theives do not use there are far better companies!!!!

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1. Changed Phones.
2. Google Auth app hasn't stored my details.
3. Tried logging in, asks for Auth code from app.
4. Tried contact customer service, the only option was online chat.
5. No one answers online chat and it just continiously tells me to refresh the page, which I've done over 10 times now.

Very poor experience.

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I placed a bet as well on next president trump to win , my bet was next president is trump ! They changed the bet and settled when no results are clear !
Surely together we can take these scammers to courts . Who else lost money

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Not recommending this casino. Games are scammed and freezing and catching errors just to disturb the play. In game bonuses are so ridiculous that it's funny to watch. I'm starting recording my playing as no one wou believe me if I would tell how it really looks playing on that scammed site.

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Been a customer for over 10 years, never had any serious issues over that time and its still the best betting exchange to trade sports despite other entrants (Smarkets, Matchbook, Betdaq etc). Its safe, convenient, liquid and very simple/quick to deposit and withdraw. Can't vouch for the Sportsbook, but the exchange is still excellent despite the various changes over the years. The Premium Charge is annoying if you are a winning player, but they reduced commission from 5% to 2% last year.

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joined the site today had a simple question for live chat which ended up one of the most frustrating conversations ever.should of read reviews first i guess

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Been using the site for a while, it’s great!! I started betting months ago, my account was charged £ 1500 and I lost everything. Luckily for me, the last 3 weeks I met the guy on Instagram called ity_tipsterr, the guy games are nerve-wracking !!! .. I have won more than £ 75,000 just within the last 3 weeks, and guess what ?, he does not 'If you do not charge a penny for his game, you only pay him when you win!
I would definitely recommend you guys to go and check him out on Instagram.

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I worked my way up from 25 pounds all the way up to 135 a few years back, and I had to go through so many hoops to take out money because I was in Canada. Including Passport proof which I scanned and sent and bank account info ie. I gave them everything they asked I only had until a certain time to do it, and guess what I never recieved my money, do not trust this company EVER. THEY ARE SCAMMERS, they know that the average person will just let it go, they wont pay out , unless it's a huge number probably.

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These people are nothing but thieves, On the 21st December 2020, I deposited £25 into my account without a problem. On the 29th December 2020 I deposited a further £50, this time when I tried to place a bet, a message said This account is closed, contact customer service for further information. There’s no phone number for them that I can find, and eventually got through to someone on live chat. After explaining the situation to her, the operator said “Your account has been closed due to a business decision, along with your Paddy Power one, there’s nothing further I can do. Paddy Power also closed my account on the same day I received and activated the cash card I received that day. She said she would email their payments team, and when they had reviewed everything, I would get my deposit back. I checked the transaction in my online banking, which has £50 pending, 1 hour later this changed to Betfair Australia? I didn’t have an Australian account, why would I being in the UK. I still haven’t got my money back, today I’m raising a dispute with NatWest for fraud against them.

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I had registered an account with Betfair a week ago and completely verified it. After two days continous winning bets , I had initiated a withdrawal request. After an hour, my withdrawal was reversed and account was closed. Contacted the support center, and was said as closure is permanant and our decision is final. We can't disclose the reason.
Betfair.com is fraud. Avoid it

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I was making regular deposits and playing daily promotions prize pin ball then all of a sudden my account is restricted! Took over two weeks to hear from an advisor and when I did connect they offered no explanation whatsoever, so now I have withdrawn my busines… Perculiar little company ditched me when they were making money lol funny way to do business 🤣😂

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I can't withdraw. I sent all documents. But betfair don't verify my account. I can't withdraw. I sent all documents.

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Excellent company!
I backed biden to win the us election after voting day and after the GOP themselves anounced biden as the winner!!!
Betfair paid out exactly as per their rules, hence free money!!
How can some people be so stupid!! Theyve paid my mortgage for the next six months!!

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I bet on Trump winning Presidents race.
Outcome still unknown, since many key States are in litigation over numerous allegations of election and voter fraud.
The election process (including amendment 12) is far from over.
There is a high probability that Tump will eventually be confirmed in January.
Betfair has dropped a b*llock here. I expect the courts will force them to payout on a Trump win eventually.
I shall join the class action suit as soon as it gets going – after Jan 20th most likely.
What-ever happens, the damage to Betfair's rep. has been done; they have been exposed for being Communist sympathisers; and part of the deep state scam being perpetrated in the US by closet Commies and the Biden puppet.

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Don´t use this company they didn´t accept my passport as identification. The passport was totally good and after that they blocked me from sending any messages.

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This firm settled bets before they even finish! Don’t waste your time and go to Ladbrokes or Pointsbet instead.

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Do not use betfair under any circumstances. This is a complete waste of money, they lie and squirm about paying out. They say the docs I sent too them were fine then changed there minds, without telling me. Spoken to now 5 different advisers and nothing resolved. They owe me £65. Still my account is suspended. This company in my opinion should be called betunfair not betfair.

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