Betfair PLAYER REVIEWS(1508)
Nizio Eduardo
09 April 2024
Comment from uk.trustpilot.com
I have a good Experience today just for under 2 hours to verified my account with their help member Via chat 😀😀
Becky
06 April 2024
Comment from uk.trustpilot.com
Betfair/Paddy Power are so bad they've taken to posting fake positive reviews on Trustpilot. How embarrassing!Worst odds, worst customer service, slots never pay out, exchange charges 20%+ commission and has no customers and only bots flashing on the screen. Stay away from these crooks for your own safety.
Elias Arena Francesco
06 April 2024
Comment from uk.trustpilot.com
Live chat was quick and platform clear ,my issue was sorted straight away ,I like the transparency &the excelent customer service ,it gave me the confidence to keep using betfair on bigger scale.
Paul Blunt
06 April 2024
Comment from uk.trustpilot.com
Betfair of course cover themselves for this eventuality: I made some bets on an Aston Villa - Brentford football game. Betfair had the score on screen as 5-3 which I trusted (my mistake). After I had bet I noticed another part of the screen had 2-3 as the score.On consulting other sites the (true) score was 3-3. Despite having 'live feed' on the screen they have a disclaimer saying that you should not rely in the scores. 'Sad', given how easy it is to get a football score live in 2024, but to be fair: the disclaimer is there.Here's the problem: they let people continue to bet with the TWO glaring mistakes on screen which were completely influential on peoples' bets. They left the incorrect scores out there for 25 minutes. In short: they could have stopped it by suspending the market and did not. They obviously just wanted to make a buck. I don't mind losing because I was wrong or because tech goes down, but this happened out of greed . The errors were 'in their face' and they left them there. Disgusting, selfish, uncaring, behaviour and the work of a monopoly. They don't deserve any business.
Daljit Chahal
06 April 2024
Comment from uk.trustpilot.com
Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services. I chat with Maria and she very nice and helpful girl she done her job and give all answers to my questions very kindly and sweet.Thanks Maria xx
Anna Gladysz
05 April 2024
Comment from uk.trustpilot.com
This site is one of the most scamming sites in the UK.they are disgrace for the name of casino.Thieves and criminals.Rigged games all over the site.Dont let them steal from you highly recommend to avoid those rats.Shamless dirty rats.
Jo
05 April 2024
Comment from uk.trustpilot.com
Had a great human support me today on Betfair, Rohitha. I don't know site very much till i navigate it more, but she managed to get my funds back as i had binned the bets and thought funds would return instantly which wasn't the case. All good in the end got my funds back. Still think it would have been sooooo much quicker if I had spoken with someone instead of typing over and over. Anyway this is the state of the world at present. But many thanks Rohitha for being patient and answering my concerns.
Jan Kovac
04 April 2024
Comment from uk.trustpilot.com
0 star 0 really this site is the badest site in UK ... I Ben there maybe ,5 years. And not chance get offer I ask the checker free bet every single day and until now not getting once bonus all the agent like Nora Sama Joshua just just like that offer not chcek properly nothing quick quick closed chat how come I'm customer like 5 years everyday deposit on site and not chance get gesture bonus really the checker 5 years saying same answer I'm afraid 5 years not believe
christopher salmon
04 April 2024
Comment from uk.trustpilot.com
When using Live Chat, the response is usually very good, even if they can't resolve your query at the time, they will pass it on to the relevant department
Steve Clarke
04 April 2024
Comment from uk.trustpilot.com
The staff, NOT the management. They are faceless, spineless and pathetically hide behind " your complaint will be dealt with by email " No chance of a discussion then ?
Carly Thomas
03 April 2024
Comment from uk.trustpilot.com
I have 8 slot apps on my phone what I play almost daily .. but Betfair is by far the best it’s easy to get a bonus and the payouts are great !! This app doesn’t get enough credit
Gemma Torr
03 April 2024
Comment from uk.trustpilot.com
LIAM!! in the safer gambling team you star. Speedy, attentive, no messing around and easily solved my access issues and got me ready to play again. Thanks for being so efficient and easy to chat to.
Simon Eaves
03 April 2024
Comment from uk.trustpilot.com
Don't be scammed like me, beware. Signed up, verified my account and deposited my money, placed my bet and then they closed my account permanently unless I would provide 4 pieces of personal identification. No chance, I'm not sending pictures of all my all my personal details to some random call centre the other side of the world. My guess is they do this to a random selection of people to stop the them taking advantage of the promotions and recoup possible losses. Also to sell your data obviously.
Janis
03 April 2024
Comment from uk.trustpilot.com
Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services. It is he only Bet exchange service i will use. And Sportsbook is amazing too.
Website User
02 April 2024
Comment from uk.trustpilot.com
Disgusting firm spent loads and refusing to pay out on my bet which I have evidence that clearly won SCAM stay away from them
Mikey C
01 April 2024
Comment from uk.trustpilot.com
Deposited my first ten pound and they suspended my account wanting every single bit of personal information to unlock it.. complete scam
August Gate
01 April 2024
Comment from uk.trustpilot.com
I had a helpful attention not like last time, this makes me feek happy. Thanks to this agent
Stephen Conway
31 March 2024
Comment from uk.trustpilot.com
They are a very respectable business, and quick to investigate queries. Great platform too.
adam darlington
31 March 2024
Comment from uk.trustpilot.com
I have been a member of betfair.com for over 13 years, Never had one issue, lovely staff, always been able to make withdrawels & the website always works perfect.
Paul Wilson
30 March 2024
Comment from uk.trustpilot.com
If you like rigged slots this is the site for you, spend hundreds and no bonus or feature if you do pays minimum, i have numerous pieces of video evidence of games robbing me and they hide behind scripts and fob you off, need exposing for what they are
dani girl
30 March 2024
Comment from uk.trustpilot.com
Could not be any further from the truth!!!!! More like betunfair do NOT I'm mean do NOT play the slots rigged beyond belief, I mean I no they all are but this site takes the pi**
Patrick Flynn
28 March 2024
Comment from uk.trustpilot.com
I couldn't withdraw my funds to my Irish bank account even though I deposited over 5k using that card. The team are going to change my account to euros so I can withdraw it tomorrow between 9am and 5pm. I will be back to update this review after I talk to Betfair tomorrow. I spent about 5 hours on chat to get to this point.
Anna Gladysz
28 March 2024
Comment from uk.trustpilot.com
Nothing but pure scam and thetf.shamles dirty rats without dignity stealing from people.this site should have licence suspended for thetf.Rigged games all over the site.bunch of criminals.highly recommend to avoid those thieves
S.Webb
28 March 2024
Comment from uk.trustpilot.com
Resolved my issue very fast and friendly, no problem at all, very quick response, highly recommend Betfair Exchange
Nashwan
27 March 2024
Comment from uk.trustpilot.com
Betfair threaten to steal my money!I've had an account for over 20 years. My account was closed as they wanted a copy of my passport or driving license. They already have my name address,DOB,bank details and other data. I am on the UK electoral roll. I refused to copy my passport to their offshore Indian call centre on security grounds.They now state they will refuse to pay any winnings I am due until I send a copy of my passport. Betfair company secretary Mr Jonathan Seeley ignored my letter. BE WARNED
JokE
27 March 2024
Comment from uk.trustpilot.com
Great Support all sorted in cuple min , very fast pay outs , Last night I won for deposit 5 pound jackpot £280
Spencer Pearce
27 March 2024
Comment from uk.trustpilot.com
Betfair/Paddy Power slots don't play rigged to the hilt worst in the industry RTP under 10% millions of spins no bonuses should be investigated at the highest level and licenses withdrawn.Betfair/Paddy Power merged into one in 2016 fake positive reviews are being posted on both platforms 1.3 is the true indication of the ineptitude of both companies do not trust either.
helen foley
26 March 2024
Comment from uk.trustpilot.com
Excellent service from Andrew who helped me to take a photograph of myself with my driving licence. His patience bearing with me for over 1 hour was exemplary. Excellent service.
Nickie Oakwood
26 March 2024
Comment from uk.trustpilot.com
The site and experience is like 90% perfect. I have recently had an issue with incorrectly settled bets. After reaching out to the @BetfairCS team on Twitter I had dealings with real people whom I genuinely felt that I as a customer mattered. We worked together and they worked with the Trading team and my bets got rectified and the correct monies in my account.I never fear that I shall log in and my bankroll shall be gone and "THIS SITE CAN'T BE REACHED". I have had some very negative experiences with several low rate bookies. Fool me once....Betfair are one of the genuine Bookies who act with honour and integrity!
James O'malley
26 March 2024
Comment from uk.trustpilot.com
Had a problem with withdrawings winnings from my betting account _ I had an attempted fraud on Lloyds Bank debit card - whish had to be cancelled and a new on produced. This lead to a restriction on the amount I could withdraw after a winning bet - Betfair Chat line was excellent - they were open after I go back from work - the problem was clearly explained to me and after a few security questions and ID requests the matter was settled and I returned to my normal use of the account
Tempany Steve
26 March 2024
Comment from uk.trustpilot.com
I had a problem with one of the free games and the advisor sorted
Character Bidgood
26 March 2024
Comment from uk.trustpilot.com
I used this company for years but they banned me for not providing ID. My two emails to the CEO were passed onto complaints who just gave me a list of accepted ID. Without seeming to care about how difficult these things are to get how does a driving licence which is simply a document that qualifies you to drive keep all your sensitive information which even I am not allowed to have safe. My mental health has to sufferin silence because the world can't keep my name which everyone knows anyway safe stop blaming staff they don't make policy o n id that's not building trust and don't blame customers they don't make policy either and we paid for all the fancy mansions and weapons in Israel.
Luigi Carrieri
26 March 2024
Comment from uk.trustpilot.com
As soon as a put a bet on horse racing the odds changes dramatically I think the odds are manupulate by the owners
Michelle Cann
25 March 2024
Comment from uk.trustpilot.com
Excellent service from staff i spoke to, got my account up and rynning in no time 😊
Chloe
25 March 2024
Comment from uk.trustpilot.com
ive had this app not even 2 weeks spent £100 for time i played on slots had no bonus wins or anything went on today £20 not one bonus i won 10p off £1 spins dont waste your money! gala slots are better they seem fair sometimes you do have losses but its fair and tombola is good but honestly dont waste your money its a rip off
Kirst
25 March 2024
Comment from uk.trustpilot.com
This site honestly it’s awful no matter what deposit never pays out what so ever it’s just loss after loss and even if you do land on a bonus that’s if you do pays you barely anything 10 pounds at most it’s an awful site and definitely not worth putting your money on it
Consumer
24 March 2024
Comment from uk.trustpilot.com
Experience in the process of withdrawal is fast and efficient if there is any delays the help and support line will provide the necessary information to help your query and resolve the matter in a timely manner
Nicola Haslam
24 March 2024
Comment from uk.trustpilot.com
I joined BetFair and redeemed my free spins. After filling in my details it came up "account verified" . I played my free spins without any problems and won a small amount of money. I decided to request payment as I usually do when I've joined a new site (to ensure that all is genuine). As soon as I requested to cash out my winnings I was asked for extra identification. I contacted the help desk to advise I had no photographic identification except the voters id form. I have proof of address and can verify my bank account. I am on the electoral role so my identity can easily be confirmed . However if there was an issue with my identity why was I allowed to participate in betting? The only time there was a problem was when I requested a payment
Steve
23 March 2024
Comment from uk.trustpilot.com
Issue resolved quickly, once I was transferred from the bot to an agent, thank you Reuben.
Mário Rodrigues
23 March 2024
Comment from uk.trustpilot.com
Hello. I was a Betfair customer for 5 years, using the exchange almost daily (and often the sportsbook) and out of nowhere Betfair closed my account and kept my balance (almost £5,000). They didn't give me any explanation or satisfaction... they just said the account had been closed on business grounds. So I ask: is this the action of a serious company? Closing an account with 5 years of history, over £50,000 in lifetime summary, from a profitable customer who paid premium fees weekly? It seems that Betfair is trying to drive away profitable customers and only wants recreational ones, thereby ending the exchange. Personally, I find it tremendously unfair that they kept such money from me. Therefore, I advise you to be careful with Betfair and to deposit as little money as possible there, as they can close your account at any time without giving explanations.
LC
23 March 2024
Comment from uk.trustpilot.com
Using vouchers as a withdrawal choice is a genius idea, who ever thought of that should be proud of themselves. Good choices as well. Great thinking forward from the site, and a better solution than putting in another "safe Play" tool. Happy to play knowing I can have this as a safe option (that works) when/ if i withdraw.
Unubold
20 March 2024
Comment from uk.trustpilot.com
Stay the f away from this company, spun the same slot for about 2 hours straight and about 1000 spins later no bonus still. The slots payout is absolutely garbage compared other casinos.
Des Shaw
20 March 2024
Comment from uk.trustpilot.com
I placed a bet On Ten Lengths Tom in the 13:50 at Sandown on 09/03/2024.According to Weatherbys the horse was not qualified for the race and was withdrawn on 04/03/2024 with a press release to that effect on 05/03/2024.Betfair accepted my bet on 06/03/2024.I made the enquiry to Weatherbys because I noticed that several other firms were not quoting the horse shortly after I backed it.They are declaring it a losing bet despite many hours spent by me on Betfair 'Help' trying to get them to see sense.Apparently, I am to get a detailed explanation by email.I can't wait!Update 20/03/2024: Betfair have eventually relented and paid up. I received an email (to which I am not allowed to reply) including an 'apology for any inconvenience'. No word of compensation for hours spent on the 'Help' chat and the annoyance of being repeatedly, and condescendingly, told that I am wrong. Customer service? Bleh!
Teebee
19 March 2024
Comment from uk.trustpilot.com
Another company thats needs its licence revoked worst gambling site yet again don't play guys
Nick
19 March 2024
Comment from uk.trustpilot.com
Barely any payouts, despite £900 put in. Yes I know it's gambling but this site is pure basic win or lose, other sites offer better deals on your cash without restrictions, this place is way behind in the times. Not worth the hassle.
Jacinta Dias
17 March 2024
Comment from uk.trustpilot.com
My experience with this Casino is Zero.Joined in September 2023,the games don't pay.There is no review in Pragmatic play egg Big bass splash like other casinos,very smartly they want to hide the play history from its players.Eats all deposit..will never pay more than £20 on any game..Stay away..Definitely the lowest rtp and game provider.Pinball promotion is useless..will give u 20p 5 free spins and once in 6 months a 1£
Jordan Whitby
17 March 2024
Comment from uk.trustpilot.com
I reopened my account they said it’d be open on 2 days, 2 weeks later and every time I go on chat they refuse to help and tell me to wait. Constantly told lies and sometimes they’ll just disconnect me when I’ve been waiting an hour. Really poor service so I use other exchanges now
A Atchia
17 March 2024
Comment from uk.trustpilot.com
I had an issue regarding my account which was dealt with swiftly professionally and courteously through the online messaging service. Can't recommend the assistance I recieved from Vishal highly enough
Mr M Piper
16 March 2024
Comment from uk.trustpilot.com
Praises to betfair. I have been with them a few years im not a big punter just a pensioner that likes to do E/W L15 on a saturday to watch racing on tv. I admit i closed my account because i had an Iffy fit over a free bet issue, so to replace then I tried skybet I am registered with them for the Free ITV7 bets, It ended up for some reason (Ive had no explanation) they sent me an email saying they were closing my account and put a "Self exclusion" on my account this effectively locked me out of Betfair as they are under the same parent company. How nasty of them. So I contacted Betfair explained about myself closing the account but also what skybet had done to me they on their chatline were very very helpful and understanding, the agent I spoke with on Friday night 15th March certainly went the extra mile, so a massive big thanks to her and for sorting my account out. But because of what skybet did I have from Friday night a 24hr cooling off period thats ends tonight Saturday 16th March 2024 so hopefully I will be able to log in again. A big thanks again to the agent who helped me sort this.Apart from "My Tantrum" the time Ive been with betfair I have never had any issues. In my opinion a fair honest company.
Will Cootes
10 April 2024
Comment from uk.trustpilot.com
Scam company. Didn't award free spins after deposit. Utter POS company
Scam company. Didn’t award free spins after deposit. Utter POS company