Monster Casino PLAYER REVIEWS(95)
curry heying
03 May 2024
Comment from uk.trustpilot.com
Monstercasino has Ruined my life. I trusted them with my hard earned money, and they betrayed me. I've lost over $4,000, and I'm struggling to make ends meet. I feel so ashamed and embarrassed that I fell for their lies. I hope that no one else has to go through this hell!.
MARTIN SUTTON
23 April 2024
Comment from uk.trustpilot.com
Deposit no problem used all the sign up offfers and more.Won some nice money very quick withdrawal process was in the bank by end of the day.
Simon Morton
15 April 2024
Comment from uk.trustpilot.com
Very unclear about the Rules of winning bonus bets.After taking out a the funds from my winning grand national bet, the free bet winner was automatically cancelled. No note to suggest this as I did it. Complete con and customers service really didnt care, just saying I should have read the details more closely.Rubbish - Do not use.
Bren
30 March 2024
Comment from uk.trustpilot.com
Refused to pay welcome offer after my first bet.
lynn mungo
26 March 2024
Comment from uk.trustpilot.com
UNETHICAL Online Games should be BANNED. Scams and especially SCAM GAMING ONLINE SHOULD ALWAYS BE CHECKED OUT ON REVIEW SITES, SUCH AS TRUSTPIOLOT. THIS GAMING BONUS MONSTER IS A SCAM BEWARE
Tony Scarfidi
20 March 2024
Comment from uk.trustpilot.com
Firstly they have an online customer support agent by the name Jackson this guy is 1 IGNORANT 2 ARROGANT 3 A LIAR secondly from having £297 in winning credits so yeah thinking RTP is in my favour boy as I wrong switched my bet up to £1 and out of the full £297 not one single bonus was won as soon as you start placing bets where’s there’s a real chance they might lose significant money they switch the game to baiting and dead spin mode complete utter thieves and a customer support team that’s as crap as the company they apparently work for stay well clear of these cowboy daylight thieves
john mclaughlin
17 March 2024
Comment from uk.trustpilot.com
Crooked company. Let you join using a link for free bets. Then when you join deposit and place a bet no free bets appear. On contacting them they say you can’t get free bets as you previously opened an account with another ‘Progress Play company’ despite the fact they let you use the free bets opening bets link, deposit, place a settled bet. Corrupt corrupt corrupt
Mick Mccarthy
17 March 2024
Comment from uk.trustpilot.com
They are literally there so they can get hold of your data to do fraud
J Innes
13 March 2024
Comment from uk.trustpilot.com
Wasn't provided the customer bonus offer of £60 with a £30 bet.Was told that I would need to make a complaint to instant game support.
Andrei Oprea
13 March 2024
Comment from uk.trustpilot.com
try to avoid this site they don't have a time limit to check the documents it can take few months to check them when you make a deposit there is no problem, when you have to withdraw the problems start !
Rhys Sheppard
12 March 2024
Comment from uk.trustpilot.com
This is yet another PROGRESS PLAY account. Please check before signing up to one of the 150+ progress play bookies currently on offer! I am not a bitter punter, I actually managed to come away with some profit but i definitely wont be betting with a progress play bookie again!!! Dont fall for the bet £30 get £60 etc. This bookie has so many rules in play to stop you actually getting your money its incredible!! The "1x wagering" is not true. You have bet through all your real money before wagering starts! Oh and dont think you can just withdraw your money first because that will forfeit the bonus! Just be very careful if you sign up!!!
Paul Balfour
01 March 2024
Comment from uk.trustpilot.com
Don’t even give you bonuses 😂😂 worth site every avoid avoid avoid and avoid all the sister companies the try to hide from you
james bassett
22 February 2024
Comment from uk.trustpilot.com
This site isn't as bad as what people make out. Admittedly I don't ever do the bonus for sites as they all have wagers which are mental. But as bonuses in games and choice of games it's actually suprizingly good. Very slow though but that might be my settings.
Eddie Vabole
21 February 2024
Comment from uk.trustpilot.com
This casino is 100% LEGIT! Managed to win a large amount! I am so happy! Big up monster casino!
Shawn Andrew Terry
04 February 2024
Comment from uk.trustpilot.com
Not happy about monster They can take your money with the free spins, and scatter is coming no big pay gave me the most smallest amount. I’m not wasting any more money on time in this company. There lucky to even get one star.
Sarah Sparks
20 January 2024
Comment from uk.trustpilot.com
Having a great time! Bonuses great! Password changed aswell see that review I changed no problem. Talk to customer service 24/7. Just waiting for ID to be verified for withdrawal and customer service are at hand if I have problems so can’t see there being an issue. Great site! UPDATE!!Verified my ID and got my withdrawal with 3 hours on a Friday night/Saturday morning. Great site ;)
Sean
05 January 2024
Comment from uk.trustpilot.com
Went through the Bet £10 get £30 offer, took my winnings and couldn't use my free bet. Contacted their help desk and they lied to me saying that withdrawals void all free bets. Never in my life has this happened in any other betting site. Avoid these losers
Stephen Gargan
26 December 2023
Comment from uk.trustpilot.com
Please don't trust them you probably won't receive any free bets and the welcome offer is false I had reservations as the site is very poor I got scammed £10 don't make the same mistake I did.
Rosy Cairns
14 December 2023
Comment from uk.trustpilot.com
Made a withdrawal request in august. Received the money middle of December. Unacceptable.
nicola veitch
04 December 2023
Comment from uk.trustpilot.com
Honestly it's a good site, deposited and got the bonus for opening account after speaking to a member of staff which only took 2 minutes to get back to me, the slots are just the same if not better than most others out there and just can't believe the bad reviews. In play betting odds are very good as well, alot better than most!
Debbie Laird
10 November 2023
Comment from uk.trustpilot.com
Avoid so far I’ve spent £100 playing sugar rush every other casino by the time I spent £30-£40 I got a scatter won some money back nothing even the smaller games don’t give u wins then I accidentally deposited £60 I instantly withdrew it they charged me £3 I will be reporting monster casino to the gambling commission I think their games don’t let u win so you spend more for them to pocket I’ll be blocking them they are total bandits
David Krsteski
21 October 2023
Comment from uk.trustpilot.com
I had the same issue as one of other users in these reviews. I opened a new account and bet £10. FreeBet was not credited because I have an account in their “sister site”. THERE IS NO SISTER SITE! THEY SHOULD OPERATE UNDER ONE NAME!!!!
Matthew Hart
08 October 2023
Comment from uk.trustpilot.com
The worst experience ever had with a gambling site. Free bets are misleadingly advertised and Ts and Cs very unclear. Despite meeting all the criteria for the free bets including the original wager, use of the free bet in specified time and wagering on cash winnings first before winnings from free bet they did the following. Refused to pay me over £70 winnings saying the bet settled 2 hours too late. They had happily allowed me to place a bet. Their customer support team seemed to find it funny that I had missed out. Their complaints process was totally dismissive and showed zero sense of customer service. I have used many other sports betting sites - and have always found their support staff helpful. I would strongly advise nobody to ever use Monster Casino
Charlie Cuddeford
19 September 2023
Comment from uk.trustpilot.com
Advertised free bets when I opened a new account if I bet £10. They tried to say I had an account open with their “sister site” therefore not giving me my free bet. Upon further inspection they have no sister site and a complete SCAM! Avoid at all costs.
Anthony Ramplin
17 September 2023
Comment from uk.trustpilot.com
Wish I checked here before, very bad site. No bonus given even tho advertised. Slots are rubbish & slow with glitches
Consumer
30 August 2023
Comment from uk.trustpilot.com
Total scammers won £1,154 and refused to pay out. Don’t go near
James Charlton
26 August 2023
Comment from uk.trustpilot.com
Sorry but another site that just does NOT at all live up to the hype should have checked reviews it’s absolutely awful, £400 low stakes and not a single bonus on any games just completely rinsed ..as others have said you must avoid these online digital thieves …scam site !!!
Dean Robinson
18 August 2023
Comment from uk.trustpilot.com
I can't change my password which.I forgot.Cant receive any emails to my account and I have checked nothing is blocked and nothing in spam.I have been owed money for some.time.Just spoke to them on chat and their answer was 'Nothing more we can do'
Montaz Ali
14 August 2023
Comment from uk.trustpilot.com
You son of dog why you not paying me my wining of £175 it is a over 7 weeks now
Montaz Ali
06 August 2023
Comment from uk.trustpilot.com
Who ever created monsters casino and the people are working for monsters casino there all are basterd. They really don't know how many times they are mother slept with different people that way they are treating there customers like this. Always asking new things and creating new issues I have been waiting for my wining of £175 more than a 6 week. Providing all documents they need. And they have every thing in their system still asking new things disgusting. There are no casino behaving like monsters casino with customers.
Stroodlethepoodle
06 August 2023
Comment from uk.trustpilot.com
I just wish I had read the Trustpilot reviews before I opened an account with Monster Casino. Having made a very small profit I decided to withdraw my balance. After doing this the freebet that I used (which was a winner) was then cancelled!. This practice was not made clear at the time I placed the freebet. Also, this company charged a 1% commission for withdrawing your own money!!!!! It appears that this company operates out of Curaçao and I urge everybody NOT to open an account with this joke of a company.
Nicole Say
23 July 2023
Comment from uk.trustpilot.com
Robbing floookers Don’t release money ! Make excuses ! Approve all docs then next day take away ticks n make send more ! Say they don’t pay out on weekends but let one of my two withdrawals out on a Saturday day but won’t allow the other ! AVOID THESE AND BETSTORM ITS THE SAME COMPANY AT ALL COSTS ! I wish I could post the screen shots of chats proving the staff are lying ! WHY DOESN'T IT HAVE A PICTURE OPTION FOR THIS IM GONA TAKE IT TO SOCIAL MEDIA N expose THESE CROOKS
Kai
20 July 2023
Comment from uk.trustpilot.com
No UK racing and it takes way to long to withdraw I still haven’t received my winnings even though it’s past the one business day time frame they provide there’s plenty of other sites that are better Don’t use it’s not even worth the hassle for a bonus believe me
florin dobre
05 July 2023
Comment from uk.trustpilot.com
This casino is a scam , every game is made
JoshuaGMNGmartin
04 July 2023
Comment from uk.trustpilot.com
Very bad bonuses!! You'll never get past £10 profit and if you chose to try win more it just dead spins you like 30 spins I've spent about £100 in 20p spins on various games and all the same code rip off don't use!!
GMM
03 July 2023
Comment from uk.trustpilot.com
So my far experience has been good so I am being hopeful! I uploaded my documents on Saturday for them to be approved last night. The online chat support have been very helpful very time I have messaged them. I have made some withdrawal requests so I am staying very positive (reading all of these negative reviews) that they will be processed and paid successful in a reasonable time.
Montaz Ali
03 July 2023
Comment from uk.trustpilot.com
Son of dogs .why cant you pay people wining i have provided all documment i am waiting of my winini£175 2 weeks now.the debit card i used i have provid that .you have veryfied my id why you need to veryfied every time customer make widrew .disgusting no other casino in uk asking id veryfication every time .you basterd stop your casino side closed.or run as other do.basterd
Moves like jagger
18 June 2023
Comment from uk.trustpilot.com
I signed up and deposited £10 and placed a bet to receive my £30 free bet. My initial bet won. I placed my Free £30 get which also won. Because I withdrew my original £10 bet after winning my free £30 was cancelled and I received nothing. After messaging with Daniel on monster, who was rather cocky towards the end of our messaging, claiming it is very clear if you win and take back your winnings,you lose your free bet. Sound right?
Steve M
06 June 2023
Comment from uk.trustpilot.com
Absolutely awful, charge you to make withdrawals and the returns are the worst out of all sites I have used. Avoid at all costs
Obi
25 May 2023
Comment from uk.trustpilot.com
scam gang of thieves, I deposited money I never use bonuses I won, wanting to withdraw my winnings, they asked for documents they were verified and I still haven't received the money when I wrote to them again I was asked to send documents again And it's been like this for a month and I can't get my money back! !!! they steal from people. Write complaints there are various advice let them close this thieving casino!!! in the end they will pay for their actions just like CASUMO casino!!!
Jod
21 May 2023
Comment from uk.trustpilot.com
Absolutely shocking customer service no free £5 no deposit bonus all because I couldn't enter the bonus code as nowhere to enter it, still waiting on the chat, Laila has not even read any of my messages , since t3lling me to maybe take a time out?? I've literally just signed up 5 mins ago purely for the no deposit bonus very rude customer service
Matthew
23 April 2023
Comment from uk.trustpilot.com
Anybody reading this, I cannot stress enough that this site is a scam! How on earth it gets away with it I don't know! I used a £30 free bet and won £120 however the bet status still keeps saying 'pending'. I have contacted them via chat and email and I keep getting the same BS response - lying to say the free bet expired which it didn't otherwise I wouldn't have been able to use it in the first place! Unfortunately for them they have scammed the wrong person as my girlfriend is a solicitor and legal action will be taken! I have used many less well-known betting sites which have been great, this is the first one to ever do this.
David
09 April 2023
Comment from uk.trustpilot.com
Not sure why everyone’s complaining? I found I win on a lot of occasions, £300, £400+ Much better than the other well known sites! Yes withdrawal times take up to 3-4 daysBonus play is a waste of time but I don’t add the bonus options.
Katie Obrien
04 April 2023
Comment from uk.trustpilot.com
Absolute disgrace of a site. Deposited £10 to get the free £30 bonus, everytime I try and access my bonus it logs me out. Then to top it off, tried to get answers from the so called "live chat" for a question to pop up saying "I can't control my gambling" as if i had sent it, when i hadnt even an option to type anything. what an absolute s*** show.
Roslyn
27 March 2023
Comment from uk.trustpilot.com
Absolutely shoddy recently. Complaint live on resolver still awaiting withdrawals screenshot all of customer services conversations. One minute they say they've received documents then not suddenly was asked to verify. Terns and cons state 3 days payouts waiting since 15th march for one. Never using again it is illegal to withhold money. 100%
Laura Millar Millar
19 March 2023
Comment from uk.trustpilot.com
STAY CLEAR…gave me bonus money of £130 played 9pots of gold got up to £6900, said I had to wager £5692 then all of a sudden my bonus money disappeared and converted to real money of £20 YES £20…absolutely disgusting, they hook you in on bonus money but it will NEVER EVER CONVERT TO REAL MONEY
Steve H
19 March 2023
Comment from uk.trustpilot.com
1 Star only because they do pay out pretty quick. For the rest of the experience I advise to stay well clear. I know they say it's all random generated but not here. Every single game takes ages to bonus and when you get the bonus don't hold your breath! I've had 48p and £1.20 bonus wins after waging at least £50. I know this happens on most sites but not every bonus. Don't know how they screw these games down but they do. Avoid this site at all costs
brian murphy
17 March 2023
Comment from uk.trustpilot.com
10:20 PM | Jessica from MonsterCasino: Welcome to Live Chat and thank you for visiting our site. How may we help you today?10:21 PM | Brian: I would like a hone call from a manager please10:21 PM | Brian: phone*10:23 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:23 PM | Jessica from MonsterCasino: How may I help you?10:23 PM | Brian: Yes you do10:24 PM | Brian: I had it the day i joined the site10:25 PM | Brian: It is the law that if i request to speak with a manager i get to speak with one!10:27 PM | Brian: The day i joined i had trouble with the bonus and a manager called me.10:28 PM | Jessica from MonsterCasino: Brian how may I help you?10:29 PM | Brian: did you read what i said?10:30 PM | Brian: It is the law that if i request to speak with a manager i get to speak with one!The day i joined i had trouble with the bonus and a manager called me.10:30 PM | Jessica from MonsterCasino: Brain kindly note that we don t provide services via phone, therefore I will assist you further if you will update me with your query10:31 PM | Brian: DID YOU READ WHAT I SAID??????????????10:31 PM | Brian: I WANT TO TALK WITH A MANAGER NOW PLEASE10:31 PM | Jessica from MonsterCasino: I am sincerely sorry there is no such option possible10:32 PM | Jessica from MonsterCasino: I will give my best to assist you10:32 PM | Brian: So you are going to deny me talking with a manager10:33 PM | Brian: On live chat or the phone?10:33 PM | Brian: Just yes or no will do ty10:33 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:34 PM | Brian: Can you read?10:34 PM | Brian: Manager on LIVE CHAT PLEASE10:35 PM | Jessica from MonsterCasino: Brian as mentioned we are not providing services via phone , if you require any assistance I am able to assist you10:35 PM | Brian: WOW10:35 PM | Brian: Manager on LIVE CHAT PLEASE10:37 PM | Jessica from MonsterCasino: Brian, may I kindly ask if you are able to see my messages?10:37 PM | Brian: Yes10:37 PM | Brian: Can you see my messages?10:38 PM | Jessica from MonsterCasino: Yes and you was already provided with an answer10:39 PM | Brian: I am asking to speak with a manager via live chat10:39 PM | Brian: Live chat10:39 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:39 PM | Brian: LIVE CHAT10:40 PM | Brian: HERE10:40 PM | Brian: NOT THE PHONE10:40 PM | Brian: HERE AS I AM TALKING TO YOU10:41 PM | Jessica from MonsterCasino: How may I help you?10:42 PM | Brian: Are you serious?10:43 PM | Jessica from MonsterCasino: Brian ki9ndly note that if you are not willing to cooperate with me I will have no choice then to close this chat10:43 PM | Jessica from MonsterCasino: Therefore I will kindly ask you again how may I help you today.10:43 PM | Brian: Send me the chat logs from this conversation!10:44 PM | Jessica from MonsterCasino: You can save the chat transcript from a Desktop computer or laptop, by left-clicking the Agent's name in the chat box and clicking the download button: [Image "save+chat+intercom.png"]10:45 PM | Brian: What is your name?10:45 PM | Brian: Jessica or Daniel??10:46 PM | Jessica from MonsterCasino: My name is Jessica10:47 PM | Brian: Are you human?10:47 PM | Jessica from MonsterCasino: yes I am a human10:47 PM | Brian: Wow10:48 PM | Brian: Send me these chat logs to my email10:49 PM | Brian: Send request to Data Protection Officer10:49 PM | Jessica from MonsterCasino: In order to forward your request to our Data Protection Officer, please confirm which of the below applies to your request: 1. Registration Details 2. Transaction History 3. Withdrawal History 4. Game History 5. Customer Support Communication 6. Automated Email Communication I will then forward your request and you will be contacted directly by our Data Protection Officer.10:49 PM | Brian: Customer Support Communication10:50 PM | Jessica from MonsterCasino: Thank you, I will forward your request, you will be contacted by our Data Protection Officer regarding your request.10:50 PM | Jessica from MonsterCasino: Is there anything else I can help you with today?10:51 PM | Brian: Yes i wish to speak with a manager via live chat10:52 PM | Jessica from MonsterCasino: Brain there is no such option available, however I will give my best to assist you, please provide me with your query and I will try to help you10:53 PM | Brian: Send the chat logs BYE!!!!!
Mikey
16 March 2023
Comment from uk.trustpilot.com
Absolute scam !! Stay away won money sent in all documents that they asked for and no it’s under review!! Every time I ask on chat about my withdrawal they say it’s under review and it’s been the same for the last 3 weeks!!! Robbing casino!!I’ve contacted watch dog!
Jeff
07 May 2024
Comment from uk.trustpilot.com
I’m sick to my stomach dealing with monstercasino. After they happily took my $6,600, they’ve become impossible to reach. This isn’t just poor service; it’s a scam.The relief of turning my finances around with 𝐛𝐢𝐩𝐫𝐨𝐟𝐢𝐭. 𝐓𝐞𝐜𝐡..!help was like a weight lifted off my shoulders..!
I’m sick to my stomach dealing with monstercasino. After they happily took my $6,600, they’ve become impossible to reach. This isn’t just poor service; it’s a scam.The relief of turning my finances around with 𝐛𝐢𝐩𝐫𝐨𝐟𝐢𝐭. 𝐓𝐞𝐜𝐡..!help was like a weight lifted off my shoulders..!