Monster Casino PLAYER REVIEWS(95)
marcus stewert-williams
12 March 2023
Comment from uk.trustpilot.com
Truly awful site. About a month later still waiting for my payout, a fraction of my deposits. It kept rejecting my documents and had no flexibility, Took the deposits without this need but when I wanted to withdraw it would not let me. Do not use.
Paul Wilcock
10 March 2023
Comment from uk.trustpilot.com
Avoid this company, no cashout offered, i was winning 2 bets and was offered nothing, trust me these are robbing you blind. Avoid. You have been warned
Steven
27 February 2023
Comment from uk.trustpilot.com
Won £1625 with bonus funds after getting 25% each deposit I put £80 on 4x£20. And it wiped my £1600 and replaced with £15!! Absolute scam even if you had to wager it 1000x better than nothing scamming you know what’s, customer service was useless just outlined the T&Cs but no apology or empathy shown logged a complaint not like that would help lol stay away guys! There was no way to opt out the bonus either
Jennifer Guest
26 February 2023
Comment from uk.trustpilot.com
Absolutely shocking game site it should be removed people are waiting for there payments even people like my mother who has shown all evidence of her self and you still refused biggest scammers going you should be ashamed of your self..I will be going to the BBC about this watchdog here I come ?
rumba rumba
20 February 2023
Comment from uk.trustpilot.com
This Is A ScamIt Wants To See All Of YourCard Details and The WholeDetails of Your Phone Bill DocumentationThen It Wants To See More Documentation from youThey Will Take Your DepositsBut Rejects Your DocumentsWhat Company Rejects Your DocumentsStay the Hell Away from themThis Is A Sign They Are Stealing From YouThis is so easy to sayBut customers will have to find it out themselves But this company is not recommended Just saying.
Sam pitt
18 February 2023
Comment from uk.trustpilot.com
Recently registered with this site so i was new to it. Won a sizeable amount with "bonus funds" after losing My entire balance,went to check wagering requirements and accidentally "cancelled bonus" in the blink of an eye 2.1k was gone, contacted support who were entirely unhelpful all they did was outline what the requirements were.
Gail
11 February 2023
Comment from uk.trustpilot.com
Have to say after reading reviews I was a little doubtful playing on this site, but I thought I would make my own mind up. Played for the first time last night - made a withdrawal at around 11pm - it was approved within the hour and money sent within the hour. Great selection of games, and unlike many of the bigger well known gaming sites, they actually send a withdrawal that you dont need to send DNA or a years worth of bank statements, well done monster casino - a site that lets you play and withdraw easily rather than the usual 1000 questions. I will be making this my regular gaming site from now on. 10/10
B
01 February 2023
Comment from uk.trustpilot.com
Waiting over 3 weeks for my £5000 win. I’ve got no chance after reading these reviews Now the site has gone.Anyone else experiencing this?
Peter Underwood
18 January 2023
Comment from uk.trustpilot.com
waiting over 2.5 weeks for a payout, all documents sent, jumping through hoops for MY winnings. Dont use this crap site.
Stephanie Fox
11 January 2023
Comment from uk.trustpilot.com
Total scam. A complete investigation of this company’s fraudulent verification method is needed. It uses it as an excuse to withhold paying out. From reading other reviews, my experience is not a one off. You shouldn’t have to take legal action to get access to your funds
Nina Kovandzhiyska
09 January 2023
Comment from uk.trustpilot.com
After reading the reviews it really looks like a Monster casino
Pawel Madajewski
03 January 2023
Comment from uk.trustpilot.com
hello, I have a problem with the withdrawal of my winnings, I can't verify myself
Gem
27 December 2022
Comment from uk.trustpilot.com
Avoid avoid stay away the quick enough taking money but when it comes to withdrawal haha keep wishing
Chelsey
22 December 2022
Comment from uk.trustpilot.com
I made a deposit yesterday and withdrew last night. After seeing all the reviews I was worried I would have a nightmare getting my money. I withdrew at 10pm last night at the money was in my account at 8am this morning. No verification or anything. No problems at all.
Rajon Ahmed
19 December 2022
Comment from uk.trustpilot.com
Disgusting monster casino. I have been waiting patiently for my wining of £367 over 3 weeks I have provided all documents I have provided pdf bank statement in security support Instagram. When ever try to contract live chat no help. Some of them are not bothered to respond holding 40 minutes then cut off. Shame on you monster casino. And some of birch and lazy hore don't do any work Just pacing customers. You disgusting people pay my money.
John
02 December 2022
Comment from uk.trustpilot.com
Where do I start with them!First off it took 3 weeks to get withdrawals processed with them, kept turning round saying that the documents sent wasn't right (Driving Licence and Bank Statements was sent to them round 15 times and kept failing).Had to replace my bank card due to payments being taken from the account with my consent (not Monster) but told them that the card was frozen and that the money from the winnings should be send to the bank account but they didn't do that.Then today they closed the account because they didn't want to keep up with the business partnership, so I cannot add my new card to make the withdrawals again. Basically they have stole the winnings by closing the account!Wouldn't waste money on this site as they will keep your money if you plan to withdraw!
Rajon Ahmed
28 November 2022
Comment from uk.trustpilot.com
Disgraceful. I been waiting patiently for my wining £367 9 days now I have uploaded the document the need .I have lived chatted many occasions they always make new issues. I have played many casinos never come cross like monster casino . There's staff always ignoring customers needs. Yesterday I been holding 35min to chat no response lady call laila she is totally ignorant and ignore customers this morning chatted to agent call scarlett she is another pain. I don't know what said I have never looked their reviews. So guys stay out of monster casino. There'are completely miss behaving with customers. Disgusting service.
Rajon Ahmed
26 November 2022
Comment from uk.trustpilot.com
Totally disgraceful. Play many casinos. Never come cross like monster casino. I am waiting patiently 1 weeks for my £367 I provided all documents. There holding my money. And no one to help. Just said to everyone please don't play with monster casino . The worst casino in the world .the staff are not helping at all.
charles wallwork
24 November 2022
Comment from uk.trustpilot.com
If I'm being honest, I'm so lazy when having to download the required documents to send as to be able to obtain my winnings, after reading the vast majority of complaints towards the company, I wasn't holding my breath for to get my hands on my winnings, however I finally got round to sending my documentation, and hey presto my winnings of £1,400 was credited in to my account the following morning ,
Isayas A Haile
20 November 2022
Comment from uk.trustpilot.com
The most terrible casino. Keep yourself and money away from this awful casino. I lost over £2500 yesterday. I'm not complaining of lossing my money. It is gambling. You gamble to loss or win. What I'm complaining about is that, instead of letting me know I was reached my lossing limit when I try to diposit, they accept £500 deposit and then told that I was reached my lossing limet. So I can't carry on playing. The warst part is, I withdrew the money but it has been pending over 40 hours now. To make things worse, when I try to contact their customer service, no one replies. So can you guys tell me how to get my money?
Lowrie
18 November 2022
Comment from uk.trustpilot.com
Stay away don’t waste your money Absolutely rubbish site and the don’t pay you out ?
Natas's world
15 November 2022
Comment from uk.trustpilot.com
Please please guys don’t play on this stupid “casino” is very bad, no free spins, this was the biggest mistake ever, I lost over £3000 ,Once again don’t play on this”casino” you will be left with out a chance
robert campbell
14 November 2022
Comment from uk.trustpilot.com
Think I have been scammed out of £4200 had a big win and like most people had to be approved .I got 3 out of 4 documents approved and 1 was declined as it was not in a pdf format .Well it was in a pdf and the 11 times I checked both statements where fine it's them at it .Not impressed to be honest quick enough to take your money but not pay out stay away from this site disgusting absolutely disgusting name and shame .
Faraz zoroofchie
07 November 2022
Comment from uk.trustpilot.com
The taking your money and if you win you never get back
Faraz zoroofchie
04 November 2022
Comment from uk.trustpilot.com
Not happy at all the have taking my winning money and having refund me back the money scam don’t try at all this website
Steve
28 October 2022
Comment from uk.trustpilot.com
Terrible. Signed up to free bet offer with qualifying bet. Told I didn't qualify due to having a membership at one of their sister sites. This isn't clear at all and is tucked away in a small section of the Ts and C's, and I was only told of this AFTER I'd lost the qualifying bet. Surely if they know that you are registered on a sister site, they could tell you when you sign up? It isn't illegal or anything, and they'll argue I should have read the pages and pages of extensive terms and conditions, but it just felt very sneaky to me and left a bad taste in my mouth.I actually looked into further bets and there seems to be to a bonus scheme but you don't know what it is until you qualify, which seems pretty rubbish.Avoid.
James Johnson
24 October 2022
Comment from uk.trustpilot.com
Absolutely awful, had a win and suddenly they need to verify me, so after sending 256 forms of I.d they said I was all clear. I has been a member with this delightful company 1 week and received an email stating they no longer want to carry on the business relationship, still to this day I've no idea why. Its all smokes and mirrors, be very careful if you haven't got the correct 3 forms of I.d you may never get access to YOUR money again you have been warned.
Rachel
20 October 2022
Comment from uk.trustpilot.com
Joined yesterday won a substantial amount. Sent documents in. They got verified this morning. Money in my bank this afternoon
Kris
11 October 2022
Comment from uk.trustpilot.com
scammers owe me £7000 refuse to pay was quick to take my £4000 deposit scam!
Burnsy
08 October 2022
Comment from uk.trustpilot.com
Like the vast majority my experience with this site have been poor, my fault for not reading reviews first. Certainly would not recommend “always a catch when you contact them” made a formal complaint still waiting on a reply. Advice simple, avoid this site !
Jason Ferguson
15 September 2022
Comment from uk.trustpilot.com
Probably the worst Casino i've ever played.anything above a £2 bet is a no go.bonus is shocking in terms of payout with the very small chance you get one. stay away you've been warned
Karen
12 September 2022
Comment from uk.trustpilot.com
Another scamming company.wont pay my winnings. But they didn't complain when I was depositing. A malta company by any chance. Scam scam scam.DONT WASTE YOUR TIME ARE MONEY. YOU HAVE TO FIGHT FOR YOUR WINNINGS. ANY EXCUSE NOT TO PAY OUT .PLEASE KEEP AWAY FROM THIS CASINO AND SPINZWINS THERE BOTH THE SAME COMPANY. SHOULD LOSE THERE LICENCE SCAMMERS
PeterL
03 September 2022
Comment from uk.trustpilot.com
Easy to sign up but beware when attempting to withdraw even a tiny amount as they will make you go through the full ID/verification process (ID, debit card, proof address etc) before approving. Plus they take 1% as a withdrawal fee!
coco akita
01 September 2022
Comment from uk.trustpilot.com
Opened an account was anxious after reading the reviews as i made a withdrawal of £2000, documents were approved and withdrawal made within 2 days :)
Rob Jones
27 August 2022
Comment from uk.trustpilot.com
TRASH!!!!!They give you a Scripted Crappy little win at the Very start, then they flick the switch on you and all you will receive after that is NON stop Bonus teases and DEAD SPINS!AVOID!!!!!!!!
Tommm
27 August 2022
Comment from uk.trustpilot.com
As long as you read the T&C's. It is pretty clear . I understand it . But it's a 30 pound free bet u wasent going to get right? So anything is a.plus win or lose its entertainment for me makes it more interesting placing a bet on football.I totally understand were people are coming from. Place a bet of 30 pound in free bets wins gets credited as bonus bets then x1 wager for it to be credited with real funds. But also capped at 200 pound. But again it's FREE and if u understand the logic and just back mad hot favourites. It's actually a win . For 10 pound .. u have Ur original bet u put on Wats real cash with a chance of winning. and 30 pound free bet to get an extra 200 pound. Iv had no problems so far
Graham
26 August 2022
Comment from uk.trustpilot.com
I would suggest that all people like myself who have been scammed out of winnings report these scumbags to the UK Gambling Commission. These parasites should not hold a gambling license.These people are happy taking your money, as soon as you win big they cry foul.
Nickie Oakwood
17 June 2022
Comment from uk.trustpilot.com
I deposited £20. Won £13 so tried to withdraw my £33. Every excuse in the world until blocked my account under safer gambling rules. I had done 1 bet and won. Safest gambling is paying what you owe. Welching bookies! AVOID AT ALL COSTS AS I NOW HAVE TO MESS ABOUT TAKING LEGAL ACTION.It ain't the £33. It is the principle. Everyone should avoid as they just lie then block your IP address.This is not how we do business in the UK. A bet is a contract. I honoured my side by depositing the money and placing the bet. Had I lost, tough luck! I am so livid right now!
A M
20 May 2022
Comment from uk.trustpilot.com
Withdrew £1640 after winning legitimateally and was banned days later after waiting on withdrawal apparently they listed multiple reasons such a cheating or multiple account ect Ben playing for years online never seen such obvious unfairness and scamming on there side as there no resolution process to Appel and the decision is final with no clear reason Ben though I know ther is none hav to take them to court now
lorraine campbell
14 April 2022
Comment from uk.trustpilot.com
After reading the reviews last night i was a bit worried about not receiving my winnings, I had no problem at all, I got an email and message saying they had gone thru, I checked and they where in my account, thanks. Good choice of games and good lay out.
Grant
11 April 2022
Comment from uk.trustpilot.com
Still not had my winnings ??????It’s making me think how monster casino is a scam but they have a took a lot of deposit of me but won’t pay out can anyone help me report this as fraud what line do I go down thank you as now I’m going to searching I have all screen shots of them telling me different lines
Andrew Meston
24 February 2022
Comment from uk.trustpilot.com
Absolute joke of a casino. Strangely easy to deposit money which is surely the more important part?? ya know to try and stop people depositing and playing with money that's not theirs.But of course when trying to withdraw you have to jump through hoops. Take pictures of passports, pictures of you holding it. Why the hell didn't you care about any of this for depositing. Morally bankrupt pieces of crap.
David
10 February 2022
Comment from uk.trustpilot.com
WARNING ⚠️ ? ⚠️ ⛔️ DONT TRUST THIS SITE IT IS A GENUINE SCAM, THEY PUT FAKE NO DEPOSIT BONUSES AS OFFERS AND PAY GOOGLE FOR IT TO BE THE TOP SEARCH AND WHEN YOU CLICK THE LINK IT CLEARLY SHOWS A NO DEPOSIT BONUS OFFER ITS ONLY WHEN YOU HAVE GIVEN ALL YOUR SENSATIVE DETAILS THEY TELL YOU ITS NOT AN OFFER THEY STICK BY. Don’t trust them go elsewhere
Anne Cowling
10 December 2021
Comment from uk.trustpilot.com
I wish I could give them zero stars. I have been waiting weeks for a withdrawal and constant emails to customer support are met with a cookie cutter response which suggests they didn’t even read my message. They are unhelpful and unresponsive and it feels like they have stolen my money. Stay wel away from this company, they are not legit.
gurmeet singh
16 March 2023
Comment from uk.trustpilot.com
keep well away quick enough taking your money no questions asked and when they find out you have a disability and win from them they ban you and close your account with no explanation Discrimination against disability.................
keep well away quick enough taking your money no questions asked and when they find out you have a disability and win from them they ban you and close your account with no explanation Discrimination against disability……………..