Luckster PLAYER REVIEWS(63)
Dharma San
13 April 2024
Comment from uk.trustpilot.com
1st August 2023 - Netherlands Women vs Vietnam Women world cup match. The match was due to begin at 8am BST. I had placed 2 bets between 5am/6am BST totalling £193.50. £100 on over 5.5 goals and £93.50 on over 6.5 goals. All went through and accepted. Waited until the start of the match and everything was perfectly fine, Netherlands go up 3-0 inside 18 minutes, I feel naturally excited the bets going great, 4-0 at 23 minutes and just for reassurance to check what bets I placed I logged into luckster. I took a screenshot of my bets as they were going great and refreshed the page. The bets had vanished - literally gone. My balance showed £193.50 - no sign of my bets voided, no email to tell me what happened, nothing.Only when the bets were going really great, Luckster decided to void them. I was absolutely confused and shocked. Had no idea what was happening so went on live chat - was told the odds were incorrect so they voided the bet 24 minutes into the match. Pure lie! I was panicking and feeling really down - so the first thing they did was actually ban my account - closed it down - they had no interest in the issue - they wanted me gone and pushed me away. Due to me panicking, i received a call from luckster and a lady on the other side of the call who told me "I can never be wrong i know everything as I've worked here for years" told me the bet was voided correctly and that I was wrong. But she did claim that she was still going to get it reviewed and checked although I highly doubt she did anything. She constantly stated the bet being voided was the right action. She disconnected the call around 40 minutes in and never called back.I called back multiple times speaking to multiple people - their reasoning - the odds we incorrect were a pure lie. So i set out to disprove them. I googled for the odds pre match for over 5.5 goals and 6.5 goals and unsurprisingly found lucksters odds were worser then many leading betting websites - I was getting worser odds and a worser pay out with luckster. Yet I was told the odds were wrong - no. Nah. Not a chance your wriggling out with such a blatant lie.So I provided a screenshot to prove that what luckster were saying was just pure BS, fortunately I was speaking to someone who agreed with me and took my side after 2 - 3 agents all said it was correctly voided. This agent said he will take care of it and I cant remember the timescale but as "a gesture of goodwill" the bet was honoured. Laughable.Im sure they would have scammed many people that day and voided their bets - if they have please contact them to get your winnings paid out. And whatever you do, do NOT EVER use luckster. They are the worst betting website ever to exist in the 17 years i have gambled. Liers, cheaters and scammers.
Unhappy customer
05 April 2024
Comment from uk.trustpilot.com
I would avoid joining this casino at any cost firstly the site itself is incredibly slow and outdated Secondly i tried to make a small withdrawal and it was declined even though my account was fully verified Thirdly if you're a sports betting enthusiast they say you can control your bet with the cash out button unfortunately the cashout button is never available most of the time so really its a complete lie there's no control So in summary i would say if you join luckster then the chance of actually being able to withdraw your money is a gamble in itself 😆
John Otoole
26 February 2024
Comment from uk.trustpilot.com
Waiting for withdrawal which is delayed username John26285 asked support they were very vague when I was going to get it, I have completed all kyc and am fully verified
CCTVHull Focus Security
10 February 2024
Comment from uk.trustpilot.com
This is by far the worst site I’ve been on, deposited £20 won over £100 but wouldn’t let me withdraw. Leave well alone
Andrew Lowery
07 February 2024
Comment from uk.trustpilot.com
Fraudulent lowlifes. It’s worrying that the GC allows companies like this to operate.Save your money and stay clear.
Hotpoint
06 February 2024
Comment from uk.trustpilot.com
So twice today I placed winning bets and the company marked them as rejected even though they are in your open bets slip. You watch your race. See your picks win. Log onto your account and instead of winnings you get a bet rejected notification. Its never happened on losing bets but today they've cost me 500 quid. Customer service say it could be to.h8gh stake, market change, market closed(even though 5/10 mins before event). Then they say we will escalate and close your chat and say its been a pleasure to help you. What a cowboy company. Stick to the shops or big bookies. These amateurs are only here to take your money. Winners not welcome
Kirsty J
31 January 2024
Comment from uk.trustpilot.com
Will update review here accordingly. Took a while to verify my card initially. I have 3 cards but when I made a withdrawal they asked for me to send images etc of that card and my ID. All done and after a couple of days they paid. Since made a few withdrawals around £600-£800 mark no problems same day payout almost instant. I won pretty big yesterday - £8000 withdrawal requested and today nothing. Then 5.30pm they asked me for images of 2 x other bank cards on account despite not depositing with them nor have I requested withdrawal to them. Used same verified card as previously. Have this evening verified documents and said I’m now completely verified but my withdrawal for the £8000 is still pending. Feeling very nervous currently but hoping it comes in the next few hours as I have been informed they process withdrawals right up to midnight. No withdrawal limit amount for UK has been confirmed. So just patiently waiting checking my emails regularly to see if they have processed but no luck yet. Frustrating it’s taking longer than any other withdrawal.
I.A Bisset
27 January 2024
Comment from uk.trustpilot.com
Charge a % for withdrawals, this is not the standard for UK online betting, almost everyone else is free. Bonuses don't seem to be credited a day after settling. AVOID!
Ben Davies-Todd
20 January 2024
Comment from uk.trustpilot.com
Absolutely the worst one out there. If anyone wins on that site I would be shocked. Stay well clear
J G
17 January 2024
Comment from uk.trustpilot.com
Writing this and will edit update as I go. Deposited 110£. Have won around 1100 betting on tennis. I recieved a casino bonus on sign up- I hate casinos and never play them, anyway I had 110 and thought why not just spin it- made it to 370 but the wagering requirement is so high I got bored. I went to test their withdrawal times and was unable to withdraw my winninings on the sportsbook due to the bonus being active. So I deleted the bonus and it was removed. I withdrew 70 to my payment method PayPal this morning and it is still pending. I have sent my passport and bank statement in. Bare in mind most other bookies paypal withdrawals in a matter of minutes. I will keep this review and edit when and if the withdrawal is made in a timely manner and my stars given will reflect the time it takes. I hope they get their act togethe.
Ash
11 December 2023
Comment from uk.trustpilot.com
They let you deposit money without a problem, without even checking if it's legal for you to gamble. When you try to make your withdrawal they make it as inconvenient as possible. They get you to pose and take pictures of yourself with the debit card and ID, they charge you a high withdrawal fee and they take ages approving those withdrawals. Avoid at all cost. Use a different website, there are plenty others.
Andrew
29 October 2023
Comment from uk.trustpilot.com
Shocking time frame of paying out what company dosnt pay out weekends absolute shambles of a company
Jas
12 October 2023
Comment from uk.trustpilot.com
Straight forward and speedy responses by customer support and easy to withdraw - very good communications.
Cristina Lopes
29 September 2023
Comment from uk.trustpilot.com
How do you guys feel take money from Peploe like this . Horrible. Don't waste your money here . Seriously
Antc4
06 September 2023
Comment from uk.trustpilot.com
Absolute shambolic site. When i joined the site it seemed ok a couple of small wins and couple of withdrawals, they then asked me to verify my account which i did with pictures holding my driving licence sending bank statements front/back copies of my bank card. I had a small pending withdrawal which hasn't been processed. Now randomly they've closed my account due to responsible gambling policy. ??? What because i asked about a pending withdrawal that still hasn't been paid.
Kaiden
26 August 2023
Comment from uk.trustpilot.com
If you want a betting account that won’t let you bet on virtually most markets. Look no further, With Luckster.com you can’t even bet on a Heavyweight boxing title fight. (Usyk vs Dubois)It will NOT allow you to place a bet on certain Uk horse meetings. Stay away from these clowns Absolutely shambles.
Sean Sheppard
23 August 2023
Comment from uk.trustpilot.com
I recently commented no sim yet BUT I’ve been winning and loosing won decent amount they processed and sent within an hour without needing Identification plus promos are awesome so best site I’ve been on yet 5 stars all the way
Huseyin Ulas Atay
22 August 2023
Comment from uk.trustpilot.com
I did self excluded myself from MrPlay and few months later i was able to open an account with Betiton and few months later with Luckster.I found out that Betiton and Luckster are sister company and i had £1000 limit with Betiton and Luckster was allowing me gamble £3/4K while my limit was exhausted at Betiton.I did complain about it and they closed my account and i went to Gambling Commissions and they asked for the SAR.When i received my SAR i found out that MrPlay is under the same company too.I raised this issue with Gambling Commission but also i do legal way too.You guys are not allow people to open an account in their sister companies if they self excluded themselves agains ur licence and rules on TC.As you mentioned that i self excluded myself from whole network of the Aspire Global owns 3 companies i mentioned i shouldnt be able to open an account at Betiton nor Luckster.I was asking refund of only Luckster but now i am coming for whole my loss and that you guys broke the licence rules.Gambling Commission asked me to file complain first about this matter.I already have 2 files about you guys and also legal case is getting ready.
jleslie98
19 August 2023
Comment from uk.trustpilot.com
Takes 48 hours to process a deposit? And only on weekdaysA total joke and far too slow for modern times, it’s 2023.Will not be betting here again when I withdraw my winnings. AVOID
jake raddz
07 August 2023
Comment from uk.trustpilot.com
Nowadays most casinos process withdrawals of verified account within 1 minute to 2 hours. They state they will do within 48 hours (usually much sooner). I have been waiting 3 days and i am expecting to wait another 3. this alone is enough of a deterrent. between instant and 6 days withdrawal time is what they also say.edit: was told via live chat to give them 7 days to process the payment before they bother doing it.
Leanne Cahill
22 July 2023
Comment from uk.trustpilot.com
Stay clear. Will allow you to deposit until the cows come... zero questions asked. Ask for a £50 withdrawal and suddenly they act like FBI with the documentation checks. Avoiding paying out at all costs. Might as well go flush your money down the toilet. Horrendous
Craig
16 July 2023
Comment from uk.trustpilot.com
How in gods name these awful sites are allowed to operate is beyond me. I can only think that they give the gambling commision a back hander because this site is so bad its almost funny. If your thinking about opening an account then just grab your money and flush it down the toilet it'll be more fun than this site and you'll still have more chance of winning
Huseyin Ulas Atay
07 July 2023
Comment from uk.trustpilot.com
They are SCAM in 10 days i lost around £4000 here and they came out said that you do have an account with our sister company and your limit is over there £1000 a month and we cant allow you to gamble.I used same details and payment method but their system is so “BUSY”and couldnt recognise the details.When i complained they closed the both account’sTheir sister company is BETITON just incase.
Joanne
14 June 2023
Comment from uk.trustpilot.com
SLOW BUT THEY ATLEAST PAY THERE CUSTOMERS THERE WINNINGS. NEW CASINO AND UP AND COMING NOT LIKE PROGRESSPLAY GROUP WHO DONT PAY CUSTOMERS
steve wilson
13 June 2023
Comment from uk.trustpilot.com
Roulette scam games machines scam whole company scam stay away scam artists
Mohammad Ahmadi
10 June 2023
Comment from uk.trustpilot.com
I did a withdrawals of 500£ but they do not pay out. I contact them since 3 weeks regarding my withdrawals but they do not respond. Please any one, who wants to use their service, it looks like a very doggy company, who will never pay you out.
Mark Hodsoll
28 May 2023
Comment from uk.trustpilot.com
Football bets...Won some...Lost some...Then restricted to smaller stakes.No good for me.... thought they were going to be OK... but they're just like soooo many others.Bye
Dharma San
26 April 2023
Comment from uk.trustpilot.com
Customer service is unavailable during midnight. At night winners are not settled quickly, can take over 12 hours, yet losers are settled within minutes. Seems dodgy. The customer service has no managers available, the complaints procedure is like police investigating their own wrongdoings. Non existent complaint procedure covering their own poor behaviour and not investigating complaints. Withdrawals charge a £1 fee for debit card withdrawals, a big scam to take more of your money. Withdrawals made by debit card is processed very quickly by the staff, yet other methods like instant bank transfer which has 0 fees are neglected and delayed, wonder why? Probably due to it being free and they are not profiting from the daylight robbery fee of £1 on debit cards. Website is from the dark ages, constantly suspending markets for simple things like a basket in basketball so to place a bet can be difficult and takes multiple attempts. It's one of the worst betting experiences for in play betting and usually underpriced compared to other websites. Overall a poor attempt at sports betting, looks outdated, functions poorly and customer service is useless in solving issues, all issues are deflected and constant pointing towards their conditions. Never a solution. Avoid.
Demus
14 April 2023
Comment from uk.trustpilot.com
Load of crap don’t waste your time very slow
Zalo Kenkobi
14 April 2023
Comment from uk.trustpilot.com
They try!Joined and was immediately a little cheesed off by the 'laggy' website, but bore with it. Managed to place a bet and receive the introductory free bet - again was able to place this.Other bets were made and other qualifying bets made. Was awarded 3 free bets totalling £25. Great...but, no matter how I tried I was unable to use these. Asked Ainsley to sort this on 10th April but he could't help too much , although he was very helpful.Tried to get this sorted again today but he cut me off, despite me explaining that I could never access the bet slip from my desktop and had to switch between that and my phone all the time access various pop-ups.An email to the same effect was sent two days ago but completely ignored by Luckster. Spoke to Stacy today (after Ainsley cancelled our conversation) who was also really helpful, but to have to toggle repeatedly between 'quick-bet' and normal bet just to see if that would allow the 'free bet' button to appear on the bet slip was rather unprofessional of the Luckster WEBSITE - Stacy was great. It didn't work - I messaged them to let them know that about 2.5 hours ago - it's now 16.30 and have just come back to find that my account has been restricted without any warning.Happy days - I had no real money in there and have no intention of using them ever again.BEWARE - Withdrawals cost either 10% (I withdrew £10 yesterday) or a flat rate of £1 per transaction. NO OTHER ONLINE BOOKIE DOES THIS!ALSo...watch out for MrPlay online bookie. They have exactly the same platform with all the same issues, though they were able to get the bet slip 'free bet' button to work today. Won't be using them again either though, bit too risky.
Gab
11 April 2023
Comment from uk.trustpilot.com
I was doing 10 pounds bet! In a minute 800 pounds magically disappeared from my account and it's showing I done a 882 pound bet which is obviously impossible ! I then contacted live who also said it doesn't add up and will get looked into however 20 days!!!! They said it can take up to which is disgusting as I made a deposit of 1k so they didn't steal winnings they actually stole money I made a deposit with! And if they don't pay me back my money I wil do everything in my power to take this casino down !!
Bell
31 March 2023
Comment from uk.trustpilot.com
Absolutely rigged. Deposited £300 over 2 days. Didn't get a single bonus or free spins, despite changing game and bet level. Didn't ever hit more than 3 x my bet. Don't waste your money here. There are plenty of legit casinos out there.
Jason
28 March 2023
Comment from uk.trustpilot.com
WON A BET AND THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW... 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!
Gary
20 March 2023
Comment from uk.trustpilot.com
Won £200 with my first £20 deposit and less than 24 hours later it’s in my account. I might have been lucky but I’ll definitely play again.
J I M
17 March 2023
Comment from uk.trustpilot.com
Don't use this website. Another website that let's you deposur and play and then requires verification to withdraw. I am 21, and they are so slow at verification I won over 2 weeks ago now, and my withdrawal hasn't been approved. Support is just copy paste, nothing to do with individual experience. Useless site, I feel like I've lost even though I've won money. I'd forfeit the wins to get the time I spent trying to get my winnings back.Steer clear.
Sabahamaali
10 February 2023
Comment from uk.trustpilot.com
I sent money and they didn’t send me back my money please don’t play in this website it is not good and you will loss your money.please don’t rejestraion in this website please i will all day and all years give feedback to people know that this website is donot sent people money back
Khan Choudhury
02 February 2023
Comment from uk.trustpilot.com
Again it's the same old same old regarding when you get a big win (£3000) and they hold on to your withdrawal longer than necessary. Two days now I've been waiting. And it supposed be a fast bank transfer. They will most likely close my account once I get my money. That's what many others do. Because they do NOT like it when you win. Most of them shouldn't even be allowed a license.
Ben Steadman
31 January 2023
Comment from uk.trustpilot.com
If I could leave a minus review I would, this company is a scam, please don't use
Michael O Hara
27 January 2023
Comment from uk.trustpilot.com
Scamming the SP returns if you put £10 win and the horse wins at 10/1 they only give you £100Where is your £10 stake?Let me tell you there is alot to be said for the high street bookies thisonline frauding and scamming from online bookies is a disgrace.
Customer
22 January 2023
Comment from uk.trustpilot.com
This is the worst bookies ever. They do not allow you to select Sp on horses. If a horse is 3/1 they only allows you a bet at even money.A horse today was 8/15 Luckster price 1/4 on. What a joke. As soon as my money is in my bank, I’m closing my account. No idea how they are going to stay open with them odds. Gangsters
Jason
20 January 2023
Comment from uk.trustpilot.com
BEWARE. TOTAL SCAMMERS. 1. MY WINNING BET WAS MARKED AS UNSETTLED2. DID NOT GIVE ME MY PROMISED FREE BET FOR SIGNING UP!3. THEY ACTUALLY CHARGE A £1 FEE FOR WITHDRAWALS AND DONT GIVE YOU ANY PENCE WON FROM YOUR BETS EITHER - THEY ONLY PAYOUT TO THE NEAREST POUND.WORST BOOKIES I HAVE EVER COME ACROSS AND THEY SHOULD BE SHUT DOWN!!
Ben
14 January 2023
Comment from uk.trustpilot.com
Functionality really poor compared to other bookies. They've ended up disabling my account without letting me know a reason and are holding £200 worth of my money left in the account.
Don't play luckster
28 December 2022
Comment from uk.trustpilot.com
Extremely low payouts on blueprint gamesWay below the average which is advertised, bonuses do occur but I always seem to lose connection when it land on free spins or bonus rounds and when I relaunch the game starts again and I dont get the bonus round,
Kevin Spence
09 December 2022
Comment from uk.trustpilot.com
Won £320.00 from 2 bets, stated they have wired the money to my account. I’m now 6 weeks down the line and provided statements from my bank to prove it’s now arrived. They still say there looking into the matter. They also don’t honour my compliant and won’t provide a reference number. A horrendous customer experience.
Aaron McNair
29 November 2022
Comment from uk.trustpilot.com
Never seen a roulette game go to number 9 8 times in a row and I went black never a had a black for 15 times then it picks my lowest black total scam and anyone that says otherwise these games are totally fixed imagine anyone having the number 9 8 times in a row
Nathan Horsley
21 November 2022
Comment from uk.trustpilot.com
I have had no choice but to refer the company to the UK Gambling Commission asking for a s116 licence review and suspension for breaching the LCCP.Company has for over a 9 days claimed problem with payment processor and not releasing funds that are withdrawal.They have deprived me of over £6,700 of withdrawals from winnings gained without any form of bonus won fairly. I’ve videoed all my winning spins that were significant, I’ve built a case portfolio to go the UKGC at least if their licence suspended in the UK it protects other customers.At the time of writing they have taken down the terms clause that says withdrawals processed via bank transfer in 2-6 days The chat agents are dishonest they won’t define terms like shortly and soon as there is no factual basis to their comments they can’t give timeframe when withdrawals will be released yet throughout the casino allows more customers to deposit and play advertising their so called wins to induce more customers to bet.I’m actually reporting this company to Action Fraud as I believe it’s a systematic pattern to delay withdrawals and cause uk customers to bet on the site without the assurance if they win they can can access their winnings.Way to force this issue is to judicially review the commission to compel immediate suspension of their licence I imagine the funds they thought they would save by not paying my winnings of £6,700 will be pennies compared to the legal bills and the value of the loss of their UK licence.I am relentless. I myself will have the resources and means to take this as far as I can. They need to be held to account and the chat transcripts now I’ve bundled run to 80 pages or platitudes and misinformation If you want to place a bet but have no confidence you will be paid if you win use this casino but the win won’t be real and they will just ignore you and fob you off if my experience is repeated
Ville Itkonen
20 November 2022
Comment from uk.trustpilot.com
They settle mine winning bet lost. Another customers have had same kind of issues. I cant believe this is possible on MGA licensed site but it just happened to me and as you can read another reviews allso to another customer. Be careful!
shaun
12 November 2022
Comment from uk.trustpilot.com
This company are total crooks don’t use under any circumstances… after weeks of documents etc sent through still more excuses for winning 50 pounds … they are scammers using a gambling site to rob people.. please don’t use them !!
Paul Withers
08 November 2022
Comment from uk.trustpilot.com
SIMPLY DONT GO NEAR THEM !
Bee Boo
13 April 2024
Comment from uk.trustpilot.com
They are cheats. I bet on the Grand National and signed up with their welcome offer to double my money. I won the grand national Maximus today but can't access my winnings of 70.00 because of some wager requirements. It probably would have been ok if I hadn't used the welcome bonus.
They are cheats. I bet on the Grand National and signed up with their welcome offer to double my money. I won the grand national Maximus today but can’t access my winnings of 70.00 because of some wager requirements. It probably would have been ok if I hadn’t used the welcome bonus.