Luckster Review

Customer service is unavailable during midnight. At night winners are not settled quickly, can take over 12 hours, yet losers are settled within minutes. Seems dodgy. The customer service has no managers available, the complaints procedure is like police investigating their own wrongdoings. Non existent complaint procedure covering their own poor behaviour and not investigating complaints. Withdrawals charge a £1 fee for debit card withdrawals, a big scam to take more of your money. Withdrawals made by debit card is processed very quickly by the staff, yet other methods like instant bank transfer which has 0 fees are neglected and delayed, wonder why? Probably due to it being free and they are not profiting from the daylight robbery fee of £1 on debit cards. Website is from the dark ages, constantly suspending markets for simple things like a basket in basketball so to place a bet can be difficult and takes multiple attempts. It’s one of the worst betting experiences for in play betting and usually underpriced compared to other websites. Overall a poor attempt at sports betting, looks outdated, functions poorly and customer service is useless in solving issues, all issues are deflected and constant pointing towards their conditions. Never a solution. Avoid.

Reply

Load of crap don’t waste your time very slow

Reply

They try!Joined and was immediately a little cheesed off by the ‘laggy’ website, but bore with it. Managed to place a bet and receive the introductory free bet – again was able to place this.Other bets were made and other qualifying bets made. Was awarded 3 free bets totalling £25. Great…but, no matter how I tried I was unable to use these. Asked Ainsley to sort this on 10th April but he could’t help too much , although he was very helpful.Tried to get this sorted again today but he cut me off, despite me explaining that I could never access the bet slip from my desktop and had to switch between that and my phone all the time access various pop-ups.An email to the same effect was sent two days ago but completely ignored by Luckster. Spoke to Stacy today (after Ainsley cancelled our conversation) who was also really helpful, but to have to toggle repeatedly between ‘quick-bet’ and normal bet just to see if that would allow the ‘free bet’ button to appear on the bet slip was rather unprofessional of the Luckster WEBSITE – Stacy was great. It didn’t work – I messaged them to let them know that about 2.5 hours ago – it’s now 16.30 and have just come back to find that my account has been restricted without any warning.Happy days – I had no real money in there and have no intention of using them ever again.BEWARE – Withdrawals cost either 10% (I withdrew £10 yesterday) or a flat rate of £1 per transaction. NO OTHER ONLINE BOOKIE DOES THIS!ALSo…watch out for MrPlay online bookie. They have exactly the same platform with all the same issues, though they were able to get the bet slip ‘free bet’ button to work today. Won’t be using them again either though, bit too risky.

Reply

I was doing 10 pounds bet! In a minute 800 pounds magically disappeared from my account and it’s showing I done a 882 pound bet which is obviously impossible ! I then contacted live who also said it doesn’t add up and will get looked into however 20 days!!!! They said it can take up to which is disgusting as I made a deposit of 1k so they didn’t steal winnings they actually stole money I made a deposit with! And if they don’t pay me back my money I wil do everything in my power to take this casino down !!

Reply

Absolutely rigged. Deposited £300 over 2 days. Didn’t get a single bonus or free spins, despite changing game and bet level. Didn’t ever hit more than 3 x my bet. Don’t waste your money here. There are plenty of legit casinos out there.

Reply

WON A BET AND THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW… 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!

Reply

Won £200 with my first £20 deposit and less than 24 hours later it’s in my account. I might have been lucky but I’ll definitely play again.

Reply

Don’t use this website. Another website that let’s you deposur and play and then requires verification to withdraw. I am 21, and they are so slow at verification I won over 2 weeks ago now, and my withdrawal hasn’t been approved. Support is just copy paste, nothing to do with individual experience. Useless site, I feel like I’ve lost even though I’ve won money. I’d forfeit the wins to get the time I spent trying to get my winnings back.Steer clear.

Reply

I sent money and they didn’t send me back my money please don’t play in this website it is not good and you will loss your money.please don’t rejestraion in this website please i will all day and all years give feedback to people know that this website is donot sent people money back

Reply

Again it’s the same old same old regarding when you get a big win (£3000) and they hold on to your withdrawal longer than necessary. Two days now I’ve been waiting. And it supposed be a fast bank transfer. They will most likely close my account once I get my money. That’s what many others do. Because they do NOT like it when you win. Most of them shouldn’t even be allowed a license.

Reply

If I could leave a minus review I would, this company is a scam, please don’t use

Reply

Scamming the SP returns if you put £10 win and the horse wins at 10/1 they only give you £100Where is your £10 stake?Let me tell you there is alot to be said for the high street bookies thisonline frauding and scamming from online bookies is a disgrace.

Reply

This is the worst bookies ever. They do not allow you to select Sp on horses. If a horse is 3/1 they only allows you a bet at even money.A horse today was 8/15 Luckster price 1/4 on. What a joke. As soon as my money is in my bank, I’m closing my account. No idea how they are going to stay open with them odds. Gangsters

Reply

BEWARE. TOTAL SCAMMERS. 1. MY WINNING BET WAS MARKED AS UNSETTLED2. DID NOT GIVE ME MY PROMISED FREE BET FOR SIGNING UP!3. THEY ACTUALLY CHARGE A £1 FEE FOR WITHDRAWALS AND DONT GIVE YOU ANY PENCE WON FROM YOUR BETS EITHER – THEY ONLY PAYOUT TO THE NEAREST POUND.WORST BOOKIES I HAVE EVER COME ACROSS AND THEY SHOULD BE SHUT DOWN!!

Reply

Functionality really poor compared to other bookies. They’ve ended up disabling my account without letting me know a reason and are holding £200 worth of my money left in the account.

Reply

Extremely low payouts on blueprint gamesWay below the average which is advertised, bonuses do occur but I always seem to lose connection when it land on free spins or bonus rounds and when I relaunch the game starts again and I dont get the bonus round,

Reply

Won £320.00 from 2 bets, stated they have wired the money to my account. I’m now 6 weeks down the line and provided statements from my bank to prove it’s now arrived. They still say there looking into the matter. They also don’t honour my compliant and won’t provide a reference number. A horrendous customer experience.

Reply

Never seen a roulette game go to number 9 8 times in a row and I went black never a had a black for 15 times then it picks my lowest black total scam and anyone that says otherwise these games are totally fixed imagine anyone having the number 9 8 times in a row

Reply

I have had no choice but to refer the company to the UK Gambling Commission asking for a s116 licence review and suspension for breaching the LCCP.Company has for over a 9 days claimed problem with payment processor and not releasing funds that are withdrawal.They have deprived me of over £6,700 of withdrawals from winnings gained without any form of bonus won fairly. I’ve videoed all my winning spins that were significant, I’ve built a case portfolio to go the UKGC at least if their licence suspended in the UK it protects other customers.At the time of writing they have taken down the terms clause that says withdrawals processed via bank transfer in 2-6 days The chat agents are dishonest they won’t define terms like shortly and soon as there is no factual basis to their comments they can’t give timeframe when withdrawals will be released yet throughout the casino allows more customers to deposit and play advertising their so called wins to induce more customers to bet.I’m actually reporting this company to Action Fraud as I believe it’s a systematic pattern to delay withdrawals and cause uk customers to bet on the site without the assurance if they win they can can access their winnings.Way to force this issue is to judicially review the commission to compel immediate suspension of their licence I imagine the funds they thought they would save by not paying my winnings of £6,700 will be pennies compared to the legal bills and the value of the loss of their UK licence.I am relentless. I myself will have the resources and means to take this as far as I can. They need to be held to account and the chat transcripts now I’ve bundled run to 80 pages or platitudes and misinformation If you want to place a bet but have no confidence you will be paid if you win use this casino but the win won’t be real and they will just ignore you and fob you off if my experience is repeated

Reply

They settle mine winning bet lost. Another customers have had same kind of issues. I cant believe this is possible on MGA licensed site but it just happened to me and as you can read another reviews allso to another customer. Be careful!

Reply

This company are total crooks don’t use under any circumstances… after weeks of documents etc sent through still more excuses for winning 50 pounds … they are scammers using a gambling site to rob people.. please don’t use them !!

Reply

SIMPLY DONT GO NEAR THEM !

Reply

Seriously awfulI had 3 winning bets that they settled as lost, took me a week to get two corrected, they refused to pay the 3rd one, it was the most obvious winner ever, but they refused I now can’t get those winnings They didn’t even explain why they think it lost, when I showed them it clearly won Avoid as it will just cause you grief for

Reply

took money ok but wont give me my winnings!Terrible website Thieves!!!Gave every bit of documentation and still excuses after excuses

Reply

Thieves avoid avoid avoid.. Was waiting for a refund which never came. Reporting them to financial Ombudsman. Customer service is terrible.

Reply

Happy to take your deposit and then take days and weeks to process any withdrawal. I deposited via trustly and now they are unable to withdraw that way and are asking for IBAN and BIC which I dont have so I am currently in a stand off to get my money back.

Reply

Took absolutely ages to process my Withdrawl ( over a week ) Wanted every single bit of information from me! Very annoying!

Reply

After 2days, my account was blocket.there is no costumer service. Still have left more than 100 pounds, which they not giveing back.Avoid this company 100% scum!Save your money, do not use LUCKSTERTHIEVES in one word

Reply

Do not use this site abouste con Withdrawal 1k 8k and 9k Still pending after 4 days all foucuntsion proved they changed the 1k abd 9k to to 5k withdrawal and any said why Abd still pending Customer serve terrible Withdrawal time terable

Reply

Scam site, I didn’t choose a bonus on my first deposit of 20£ and they said that I couldn’t withdraw until I wagered 1070£ of this initial deposit. What a scam company trying to do their clientele dirty. Why not just be honest that you are a scam? Thanks

Reply

Terrible experience for me1. Let me deposit from my debit card but wouldn’t return winnings that way2. Had to upload my bank details for payment.3. Used NatWests bank app ‘share my bank details’ tool to copy/paste them and upload them4. Their verification team said not official and didn’t show bank logo. They refer to some document that may be used in continental Europe but not in UK.5. Logged onto desktop version of NatWest site and took screenshot of my details including logo. Still not good enough.6. While this was going on, I complained to online support and the advisor said it was because their system was down for paying back to debit card hence I had to do this but then their online FAQs explains this is how they return money for security so totally mixed message (also contradicts other more famous online bookmakers that say they only return to original payment card for security purposes, a return loop policy).7. Was able to download an interest statement for the financial year from NatWest and that had my details and they finally accepted this8. During process, they listed lots of banks they couldn’t pay too in their emails to me. Luckily for me, NatWest wasn’t on there but lots were like Monzo and Virgin Money. What do those people do??Also they take a £1 fee for putting you through this stinker of a withdrawal process.If they’d simply stated when signing up that you can only withdraw this way, I would never have signed up. Feels like a total cowboy operation designed to keep you from your winnings.I recommended a wide berth if you’re thinking of trying this site or at least be aware how faffy it all is and not sure what you do if you’re with a bank they can’t/won’t return money too.

Reply

Worst site ever don’t play 2 techhnal errors still waiting to be paid out scam

Reply

Absolutely awful amd don’t want to pay out amd lie to you in the process and told me the bank declined the payment I called my bank they never declined anything absolute fraudsters avoid at all costs

Reply

This site is disgusting especially the live chat member that goes by the name olivia. They do not credit the welcome offer I provided many screenshots to verify the offer I registered for and was kept waiting for over 2 hours yesterday and over an hour today.this site and any site owned by ASPIRE are frauds theiving scum bags the lot of um.

Reply

Very poor settlement time on bets nearly 20hr and not sorted was also promised 100per cent sign up bet they now say it’s no longer valid avoid this betting site please Susan Two days still not settled or returned messages

Reply