LeoVegas Sport PLAYER REVIEWS(1807)
lee kenny
17 April 2020
Comment from uk.trustpilot.com
The roulette is the most rigged thing I’ve ever seen it’s actually a joke and then I tried to withdraw my money and Wouldn’t you know it stayed pending until I got fed up and cancelled it... scumbags
The roulette is the most rigged thing I’ve ever seen it’s actually a joke and then I tried to withdraw my money and Wouldn’t you know it stayed pending until I got fed up and cancelled it… scumbags
Reply
Chris29
17 April 2020
Comment from uk.trustpilot.com
It's a scam. My uncles tried this site and can't get their money after a few big wins. Site claims there are all these ridiculous safety protocols and you must set up several different accounts and give out more private info in order to receive your money. After 7 days if you have not done this, they happily cancel your withdrawal request. They're banking on people having such a tough time setting up these bogus accounts that they'll just give up. Forget about customer service or help with this...it doesn't exist. Save your money. Fyi, on Facebook, where you see their ad, when you try to post a review, you can't. They only have 6 reviews and all of them are fake and the people do not exist. I tried looking them up to save you all the trouble.
It's a scam. My uncles tried this site and can't get their money after a few big wins. Site claims there are all these ridiculous safety protocols and you must set up several different accounts and give out more private info in order to receive your money. After 7 days if you have not done this, they happily cancel your withdrawal request. They're banking on people having such a tough time setting up these bogus accounts that they'll just give up. Forget about customer service or help with this…it doesn't exist. Save your money. Fyi, on Facebook, where you see their ad, when you try to post a review, you can't. They only have 6 reviews and all of them are fake and the people do not exist. I tried looking them up to save you all the trouble.
Reply
Tristan Redfern
17 April 2020
Comment from uk.trustpilot.com
It seems like the machines where rigged for me to win at first to get me interested in coming back since then I have had horrible luck and a more real feel where every deposit just sinks down to $0
It seems like the machines where rigged for me to win at first to get me interested in coming back since then I have had horrible luck and a more real feel where every deposit just sinks down to $0
Reply
Umesh Shelatkar
17 April 2020
Comment from uk.trustpilot.com
had deposited 4000 INR, only after confirmation from your chat officer that I will get bonus of 4000. Just now came to know that offer was only for 1000. It means offcer with whom I had a chat with first time, she lied to me and I want credit of 3000 INR as compensation. Had she informed me that I will get bonus only of 1000 I would not have deposited money with you all. It's like I'm getting penalized to trust your chat Officer and deposited money. If I don't get bonus credit of 3000 I will never ever deposit money with your casino afterwards. Further when contacted chat support team, all disconnected chat deliberately ( Steve, Emilea, Victoria) as they knew their officer gave wrong information and they didn't want to COMPENSATE. FAKE SCAM CASINO.... My user ID is umesh1jai at gmail.com
had deposited 4000 INR, only after confirmation from your chat officer that I will get bonus of 4000.
Just now came to know that offer was only for 1000.
It means offcer with whom I had a chat with first time, she lied to me and I want credit of 3000 INR as compensation.
Had she informed me that I will get bonus only of 1000 I would not have deposited money with you all.
It's like I'm getting penalized to trust your chat Officer and deposited money.
If I don't get bonus credit of 3000 I will never ever deposit money with your casino afterwards.
Further when contacted chat support team, all disconnected chat deliberately ( Steve, Emilea, Victoria) as they knew their officer gave wrong information and they didn't want to COMPENSATE.
FAKE SCAM CASINO….
My user ID is umesh1jai at gmail.com
Reply
galileo
15 April 2020
Comment from uk.trustpilot.com
First of all their providers are scammers EG and NE are the biggest scammers on the net,their games are auditted by their own people what a joke.authorotys are just there to keep other casinos away and are not to protect you they protect the casinos who pays the most. Theses casino LV are the biggest thieves dont deposit.the authorotys dont care what casinos do with you they only thing they care about is money laundering, read lost taxes .and for that reason they let this croocs haras innocent people who try to have som entertainmant.if you keep losing no one cares as soon you win once the hell go lose ,what is this iiii i mean how can authorothys allow this harasment or are they paid by this scammers.it must change !a hell of a procedere with checks for 300 euro are you kidding me and why.it is time that we as players begin to ask for your papers and reports it is our right to do that too.try to win 3 times in a raw they will bann you for what ever reason.
First of all their providers are scammers EG and NE are the biggest scammers on the net,their games are auditted by their own people what a joke.authorotys are just there to keep other casinos away and are not to protect you they protect the casinos who pays the most.
Theses casino LV are the biggest thieves dont deposit.the authorotys dont care what casinos do with you they only thing they care about is money laundering, read lost taxes .and for that reason they let this croocs haras innocent people who try to have som entertainmant.if you keep losing no one cares as soon you win once the hell go lose ,what is this iiii i mean how can authorothys allow this harasment or are they paid by this scammers.it must change !a hell of a procedere with checks for 300 euro are you kidding me and why.it is time that we as players begin to ask for your papers and reports it is our right to do that too.try to win 3 times in a raw they will bann you for what ever reason.
Reply
Rohit purandash 11
15 April 2020
Comment from uk.trustpilot.com
The rupee is Added fast but is determined to withdraw .. they are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your 3 time my withdrawal feild 😠😠😠 No response.. Please don't play... 15/04/2020
The rupee is Added fast but is determined to withdraw ..
they are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your
3 time my withdrawal feild 😠😠😠
No response.. Please don't play…
15/04/2020
Reply
Kali Hansen
14 April 2020
Comment from uk.trustpilot.com
Approximately 4 years ago, I visited Trustpilot and gave LeoVegas a 5 star review after really enjoying my initial play there. I've played on and off over the years, with no complaints, win or lose. After encountering a minor, yet very unnecessary issue with a withdrawal request this past weekend, I was surprised and yet upon reflection, not so surprised to see their once high rating here, had plummeted over the years to 1.5 stars. Yikes! I wish I had of checked before depositing. Take a moment to learn from my mistake. I deposited from my bank account through Interac Online. I've used the same bank account since initial verification. I ended up winning a few hundred, actually just a little over a thousand. Cool. I make a withdrawal request to be sent back to the same bank account I made the deposit from. Easy. The next day, I receive an email from LeoVegas, stating that in order to release my funds, I must first log into two completely unrelated payment platforms, (neither of which were used to make my deposit, nor were they requested as withdrawal methods), take screenshots of these accounts and upload them to LeoVegas as a "security measure". That if I do not do this, they will cancel the withdrawal request in 7 days. So, the math: verified bank deposit + verified bank withdrawal request = please go open two separate and irrelevant payment processing accounts you did not use, log in, send us proof and then we will release funds back to an entirely different bank account. Both accounts mentioned deactivate after a certain period of non use. So in essence, to comply with this ridiculous request, I will need to re-open two different third-party payment processing accounts, which I have no intention of using, have these companies somehow link them to my old accounts (I've since spoken to reps from each company, and they have explained there is no other way to do this). All so that LeoVegas can feel some type of "security" measure has been reached. Note: these accounts were "abandoned" in good standing (I just don't play online that frequently), meaning, there were no amounts owing and the initial verification processes to open them originally had been met successfully. As they have been deactivated, I will need to begin the entire verification process from scratch and ideally get this all done in 7 days, so Leo can send funds to my personal bank account... which has no connection to either company. It's odd that I was not asked for bank verification, identity verification or anything that would seemingly relate to my LeoVegas account or my play this past weekend. Just this non-sensical goose chase, which I'm guessing is purposed to intentionally delay the process, in the hopes that I will just cancel the request or the 7 days will run out and they can then happily cancel it for me. I have nothing but time and a healthy internet connection. Moral of this story: Don't take the risk with LeoVegas, if they resort to these tactics over a few hundred dollars, just imagine what lengths they will go to retain significant winnings.
Approximately 4 years ago, I visited Trustpilot and gave LeoVegas a 5 star review after really enjoying my initial play there. I've played on and off over the years, with no complaints, win or lose. After encountering a minor, yet very unnecessary issue with a withdrawal request this past weekend, I was surprised and yet upon reflection, not so surprised to see their once high rating here, had plummeted over the years to 1.5 stars. Yikes! I wish I had of checked before depositing. Take a moment to learn from my mistake.
I deposited from my bank account through Interac Online. I've used the same bank account since initial verification. I ended up winning a few hundred, actually just a little over a thousand. Cool. I make a withdrawal request to be sent back to the same bank account I made the deposit from. Easy.
The next day, I receive an email from LeoVegas, stating that in order to release my funds, I must first log into two completely unrelated payment platforms, (neither of which were used to make my deposit, nor were they requested as withdrawal methods), take screenshots of these accounts and upload them to LeoVegas as a "security measure". That if I do not do this, they will cancel the withdrawal request in 7 days.
So, the math: verified bank deposit + verified bank withdrawal request = please go open two separate and irrelevant payment processing accounts you did not use, log in, send us proof and then we will release funds back to an entirely different bank account.
Both accounts mentioned deactivate after a certain period of non use. So in essence, to comply with this ridiculous request, I will need to re-open two different third-party payment processing accounts, which I have no intention of using, have these companies somehow link them to my old accounts (I've since spoken to reps from each company, and they have explained there is no other way to do this). All so that LeoVegas can feel some type of "security" measure has been reached. Note: these accounts were "abandoned" in good standing (I just don't play online that frequently), meaning, there were no amounts owing and the initial verification processes to open them originally had been met successfully. As they have been deactivated, I will need to begin the entire verification process from scratch and ideally get this all done in 7 days, so Leo can send funds to my personal bank account… which has no connection to either company.
It's odd that I was not asked for bank verification, identity verification or anything that would seemingly relate to my LeoVegas account or my play this past weekend. Just this non-sensical goose chase, which I'm guessing is purposed to intentionally delay the process, in the hopes that I will just cancel the request or the 7 days will run out and they can then happily cancel it for me.
I have nothing but time and a healthy internet connection.
Moral of this story: Don't take the risk with LeoVegas, if they resort to these tactics over a few hundred dollars, just imagine what lengths they will go to retain significant winnings.
Reply
adi
13 April 2020
Comment from uk.trustpilot.com
They r totally fraud .one day they will go in hell.
They r totally fraud .one day they will go in hell.
Reply
Colleen C
13 April 2020
Comment from uk.trustpilot.com
They are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your confidential information,they are FRAUDS.
They are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your confidential information,they are FRAUDS.
Reply
Kevin Jansen
12 April 2020
Comment from uk.trustpilot.com
The biggest frauds in the world,you will not get even 1 dollar back,never play with these frauds,they will cheat you,they will not return your winning,will be posting ads in the newspaper about how they are cheating indians.
The biggest frauds in the world,you will not get even 1 dollar back,never play with these frauds,they will cheat you,they will not return your winning,will be posting ads in the newspaper about how they are cheating indians.
Reply
Johnny
11 April 2020
Comment from uk.trustpilot.com
Having played numerous online casinos as well as Leo Vegas for a few years where I reached level 43 I took a break for a few months.Went back playing recently and first game I played was Jekyll and hide.Was down about 140e before I got 3 scatters.Won about 40e.Next game I was about 100e down before I won anything worth talking about.Decided to play rainbow riches pick and mix.Played 10e big bet which has a jackpot of 300e.Was down approximately 700e when I finally won 200e.Normally what goes round comes round so following day decided to play and was down 1300e approximately and when I won was a few euro here and there.Next day was down about 250e when I decided to call it a day.No wins to talk about.Down over 2000e with one big win,no jackpot win and most wins a few euro now and again.Never did I ever have a worst experience than this.To put it into perspective I would have to win the jackpot 7 times just to break even.I don’t consider I lost the money as I would use a different word for it.On live chat I asked for the exact amount that I was down and was told 400e.When I corrected this I then got a politicians answer.Wrote two messages but they did not reply.I wonder why.???Game name rainbow riches,pick and mix,road to riches.Leo Vegas should change the name to,ROAD TO BANKRUPTCY.All you want is a level playing pitch from any casino.On this occasion I don’t think I got that.I have now closed my Leo Vegas account.
Having played numerous online casinos as well as Leo Vegas for a few years where I reached level 43 I took a break for a few months.Went back playing recently and first game I played was Jekyll and hide.Was down about 140e before I got 3 scatters.Won about 40e.Next game I was about 100e down before I won anything worth talking about.Decided to play rainbow riches pick and mix.Played 10e big bet which has a jackpot of 300e.Was down approximately 700e when I finally won 200e.Normally what goes round comes round so following day decided to play and was down 1300e approximately and when I won was a few euro here and there.Next day was down about 250e when I decided to call it a day.No wins to talk about.Down over 2000e with one big win,no jackpot win and most wins a few euro now and again.Never did I ever have a worst experience than this.To put it into perspective I would have to win the jackpot 7 times just to break even.I don’t consider I lost the money as I would use a different word for it.On live chat I asked for the exact amount that I was down and was told 400e.When I corrected this I then got a politicians answer.Wrote two messages but they did not reply.I wonder why.???Game name rainbow riches,pick and mix,road to riches.Leo Vegas should change the name to,ROAD TO BANKRUPTCY.All you want is a level playing pitch from any casino.On this occasion I don’t think I got that.I have now closed my Leo Vegas account.
Reply
Marc Løvén
11 April 2020
Comment from uk.trustpilot.com
Danish customer support sucks. The livechat is almost never functional, the cashout process is broken part time, they almost never reply emails (so much for 24/7 online support). Eventhough they aknowledge having a problem witht the cashout process "and sent it on to the relevant department", I havent heard anything for 4 days. I am missing about 150 EUR, but I am starting to concider a lawsuit or even better contacting the press, to expose the more og less dirty methods in the bettingprocess as well. I hope this will make LeoVegas concider how they treat customers and to up their poor support. Otherwise further action shall be done.
Danish customer support sucks. The livechat is almost never functional, the cashout process is broken part time, they almost never reply emails (so much for 24/7 online support). Eventhough they aknowledge having a problem witht the cashout process "and sent it on to the relevant department", I havent heard anything for 4 days. I am missing about 150 EUR, but I am starting to concider a lawsuit or even better contacting the press, to expose the more og less dirty methods in the bettingprocess as well.
I hope this will make LeoVegas concider how they treat customers and to up their poor support. Otherwise further action shall be done.
Reply
adi
11 April 2020
Comment from uk.trustpilot.com
They are fraud.u all will go in hell u r making people fool .u dont give us winnings hum to garib he 2 char hazar me kuch nayi jaega hamera lekin tum log into logo ke paise khakar badoaaaaa le raho ho....someone plz take a step to take them to court.
They are fraud.u all will go in hell u r making people fool .u dont give us winnings hum to garib he 2 char hazar me kuch nayi jaega hamera lekin tum log into logo ke paise khakar badoaaaaa le raho ho….someone plz take a step to take them to court.
Reply
Vinay Reliable
08 April 2020
Comment from uk.trustpilot.com
Hi Guys please dont play with it Leovegas will never transfer that amount in your account so better go through any other website .. They all a cheater every time they will request u to upload the same documents and after that u will not get any single penny... Even nobody will revert u on ur mail All given positive reviews are fake so pllz dont play ....
Hi
Guys please dont play with it Leovegas will never transfer that amount in your account so better go through any other website
..
They all a cheater every time they will request u to upload the same documents and after that u will not get any single penny…
Even nobody will revert u on ur mail
All given positive reviews are fake so pllz dont play ….
Reply
stephen
07 April 2020
Comment from uk.trustpilot.com
I cant fault leovegas too be fair. Great games and quick withdraws. Ive won some and lost some it all part of gambling. Leovegas is one of the best ive been on.
I cant fault leovegas too be fair. Great games and quick withdraws. Ive won some and lost some it all part of gambling. Leovegas is one of the best ive been on.
Reply
Jagganna Pathrudu
04 April 2020
Comment from uk.trustpilot.com
Worst casino site. Please dont play any online games in LeoVegas. If you win the amount they dont want to give you. Such a horrible experience i had
Worst casino site. Please dont play any online games in LeoVegas. If you win the amount they dont want to give you. Such a horrible experience i had
Reply
Rohit
04 April 2020
Comment from uk.trustpilot.com
Guys don't ever play on leovegas.com They are bunch of crooks who are there to suck up our hard earned money. Today only I registered as mentioned on the website that new logon will get a bonus point. But I didn't get any. I deposited 1000 INR. it was mentioned that I will get 500 Rs. as a logon bonus. But nothing! I even had live chat with helpline. But in vain. I asked them how to play the game but they didn't help me. I tried myself. I tried sloth machine game. And within 2 to 5 clicks, within seconds my 1000 rupees is gone! LEOVEGAS.COM SHOULD BE BANNED! THEY ARE BUNCH OF CROOKS AND THIEVES WHO ARE THERE TO LITERALLY SUCK OUR HARD EARNED MONEY! So guys beware of this fraud game website.
Guys don't ever play on leovegas.com They are bunch of crooks who are there to suck up our hard earned money. Today only I registered as mentioned on the website that new logon will get a bonus point. But I didn't get any. I deposited 1000 INR. it was mentioned that I will get 500 Rs. as a logon bonus. But nothing! I even had live chat with helpline. But in vain. I asked them how to play the game but they didn't help me. I tried myself. I tried sloth machine game. And within 2 to 5 clicks, within seconds my 1000 rupees is gone! LEOVEGAS.COM SHOULD BE BANNED! THEY ARE BUNCH OF CROOKS AND THIEVES WHO ARE THERE TO LITERALLY SUCK OUR HARD EARNED MONEY! So guys beware of this fraud game website.
Reply
Krish
04 April 2020
Comment from uk.trustpilot.com
I never had a this kind of bad customer service and unusual procedures with any betting companies!!! They have variety of slots and games even returns are not bad as well when we compare with other companies!!! But the company rules , making hardship to withdrawal money specially after winning it’s totally different from other companies !!! I never had a problem to withdraw the money after winning with others ! this is the only betting agencies collect my all documents including my salary slips after winning the money to withdraw even less than two thousand pounds ! They never asked anything Untill I keep on losing big amounts they never asked any questions last two years ! Finally after I won £1600 they blocked my account And stop my withdrawal! I asked what is the reason to stopping my withdrawal they said they need proof of income detail ! First they asked my card detail the money I deposit I sent it straight away it’s a simple thing because I am using that account last to years this account and card only for my entertainment pourers and shopping! After that they asked my bank statements for last 3 months I sent it as well ! Again they asked my 3 moths my salary slips I sent it as well Again they asked the bank account where my salary comes I have that as well they said they need that bank accounts 3 months statements as well ! No decisions or call back services I asked them why you are asking these all my personal details because my salary and my main bank account details I used for only specific things like mortgage and salaries like that they said Untill they check my income they cannot release my money ! After I written an email I asked them “every time you are asking one by one new different things and why don’t you call me and ask all details once? “ But they never called at least once every time when I called the automated call system saying to use live chat when I use chat service they are saying they can’t do anything it’s related with documentation and liaison team I have to communicate through emails ! But when I send emails and asking to call back ! No call back yet anyone they said by email I need to prove my income . I sent all my salary sheets ( from two companies) and my bank accounts! ( three bank accounts) The biggest joke is when I lose money they never ask my income or never stop to lose money only when I try to withdraw a small amount of money they are asking all my sensitive information! Anyway after I send my main bank detail they had a look it and said they’re was another company paying a salary to you can we have that pay slips it is too much ... I said to them it’s my part time job they said Untill I provide they don’t release my money and verify my documents after that I send that company 3 month pay slips ...., So far almost one month no reply or decision about my case they are holding my money and block my account the only reason they said they want to check my income ? After winning my money not when I lose In my experience This is the very first time I heard from the betting companies asking proof of income like a mortgage company when I trying to withdraw money !!! *One month no decision *No telephone call same time we can’t call them directly *Chat service ignore to get a reply from other Departments * through chat service you can’t get a updates about the service * only email service but no reply * only they asked proof of income when you try to withdraw * if they can’t reply or contact they will block your account * so far no apologies for delay or inconvenience I am trying to take legal action through my solicitor I hope LeoVegas customers may learn some thing from this review what’s going on ... Thank you Krish
I never had a this kind of bad customer service and unusual procedures with any betting companies!!! They have variety of slots and games
even returns are not bad as well when we compare with other companies!!!
But the company rules , making hardship to withdrawal money specially after winning it’s totally different from other companies !!! I never had a problem to withdraw the money after winning with others !
this is the only betting agencies collect my all documents including my salary slips after winning the money to withdraw even less than two thousand pounds !
They never asked anything Untill I keep on losing big amounts they never asked any questions last two years !
Finally after I won £1600 they blocked my account
And stop my withdrawal! I asked what is the reason to stopping my withdrawal they said they need proof of income detail ! First they asked my card detail the money I deposit I sent it straight away it’s a simple thing because I am using that account last to years this account and card only for my entertainment pourers and shopping!
After that they asked my bank statements for last 3 months I sent it as well !
Again they asked my 3 moths my salary slips I sent it as well
Again they asked the bank account where my salary comes I have that as well they said they need that bank accounts 3 months statements as well !
No decisions or call back services I asked them why you are asking these all my personal details because my salary and my main bank account details I used for only specific things like mortgage and salaries like that they said Untill they check my income they cannot release my money !
After I written an email I asked them “every time you are asking one by one new different things and why don’t you call me and ask all details once? “
But they never called at least once every time when I called the automated call system saying to use live chat when I use chat service they are saying they can’t do anything it’s related with documentation and liaison team I have to communicate through emails ! But when I send emails and asking to call back ! No call back yet anyone they said by email I need to prove my income . I sent all my salary sheets ( from two companies) and my bank accounts! ( three bank accounts) The biggest joke is when I lose money they never ask my income or never stop to lose money only when I try to withdraw a small amount of money they are asking all my sensitive information!
Anyway after I send my main bank detail they had a look it and said they’re was another company paying a salary to you can we have that pay slips it is too much … I said to them it’s my part time job they said Untill I provide they don’t release my money and verify my documents after that I send that company 3 month pay slips ….,
So far almost one month no reply or decision about my case they are holding my money and block my account the only reason they said they want to check my income ? After winning my money not when I lose
In my experience This is the very first time I heard from the betting companies asking proof of income like a mortgage company when I trying to withdraw money !!!
*One month no decision
*No telephone call same time we can’t call them directly
*Chat service ignore to get a reply from other Departments
* through chat service you can’t get a updates about the service
* only email service but no reply
* only they asked proof of income when you try to withdraw
* if they can’t reply or contact they will block your account
* so far no apologies for delay or inconvenience
I am trying to take legal action through my solicitor
I hope LeoVegas customers may learn some thing from this review what’s going on …
Thank you
Krish
Reply
param130
31 March 2020
Comment from uk.trustpilot.com
I am shocked by seeing so many bad reviews , this is the best online casino ive come across , best games and fast withdrawals , there live chat is so friendly and good.
I am shocked by seeing so many bad reviews , this is the best online casino ive come across , best games and fast withdrawals , there live chat is so friendly and good.
Reply
Neil Aitchison
30 March 2020
Comment from uk.trustpilot.com
avoid at all costs!! After using this site there is not even a hint of fair play. All they do is take. Please avoid.
avoid at all costs!! After using this site there is not even a hint of fair play. All they do is take. Please avoid.
Reply
Ricky Llewellyn
28 March 2020
Comment from uk.trustpilot.com
so after watching many streamers and youtubers playing leovegas and constantly winning big pretty much every time i thought id give it a go, over 600 quid on and matched the same bets as these streamers out of interest to see what the reality is. well get exactly same bonus's they got and you guessed it not even 10% of the reward as the streamers, this was tried over a few games... some thing differently not right with leovegas. all the streamers openly promote this site when i got back around 550 hours and hours of playing put into withdraw yet hours later still allows to cancel the withdraw .... a dirty trick used by casinos as many will cancel the withdraw and they know it. site needs to be investigated as some thing is really wrong.
so after watching many streamers and youtubers playing leovegas and constantly winning big pretty much every time i thought id give it a go, over 600 quid on and matched the same bets as these streamers out of interest to see what the reality is.
well get exactly same bonus's they got and you guessed it not even 10% of the reward as the streamers, this was tried over a few games… some thing differently not right with leovegas. all the streamers openly promote this site
when i got back around 550 hours and hours of playing put into withdraw yet hours later still allows to cancel the withdraw …. a dirty trick used by casinos as many will cancel the withdraw and they know it.
site needs to be investigated as some thing is really wrong.
Reply
Kim Klassen
28 March 2020
Comment from uk.trustpilot.com
I have been trying to withdraw money from my LeoVegas account now since March 22, 2020 and it is March 27, 2020. I have had nothing but a whole lot of super friendly, patient and indeed kind Customer Service Agents trying to help me with resolving the issues I have been experiencing but they have not been able to do anything other than tell me that 'someone' from this team or that team will have to get back to me 'as soon as possible' to assist me withdrawing the funds. It's funny though because I was able to use my online banking to deposit money to the acct with them but they have so far been unsuccessful in assisting me to have the money withdrawn and put back onto the same bank account?!? I have provided them with all of the verifying information they have requested of me and in the meantime I have also spent over 15 hours with various agents on live chats trying to resolve this unsuccessfully. I have been told that someone in the payment team would need to get back to me, someone from the Tech Team, and then again someone from the payment team, yet nobody has gotten back to me. I have been told that its because I need to clear the cache and the cookies, when I had already done that and the list really goes on and on and on. At the end of the day, I have been kind, have been patient and have been understanding but there is NO WAY that it should take this long. I was even told by an agent today that it would be much faster if they could just send me a 'wire transfer' and then told me that i would need to get a form from my bank that would allow that to happen ASAP. the funny thing is that when I went to the bank they literally LAUGHED OUT LOUD at me and told me that they believe it is a scam and that in sending the information that I had already sent them initially to 'verify my account details'.. I had provided them with enough information to cause an incredible nightmare for myself and my personal credit rating... If anyone has any sort of suggestions on how i can resolve this matter as soon as possible it would be great to learn more about that. Thank you kindly,
I have been trying to withdraw money from my LeoVegas account now since March 22, 2020 and it is March 27, 2020.
I have had nothing but a whole lot of super friendly, patient and indeed kind Customer Service Agents trying to help me with resolving the issues I have been experiencing but they have not been able to do anything other than tell me that 'someone' from this team or that team will have to get back to me 'as soon as possible' to assist me withdrawing the funds.
It's funny though because I was able to use my online banking to deposit money to the acct with them but they have so far been unsuccessful in assisting me to have the money withdrawn and put back onto the same bank account?!?
I have provided them with all of the verifying information they have requested of me and in the meantime I have also spent over 15 hours with various agents on live chats trying to resolve this unsuccessfully.
I have been told that someone in the payment team would need to get back to me, someone from the Tech Team, and then again someone from the payment team, yet nobody has gotten back to me.
I have been told that its because I need to clear the cache and the cookies, when I had already done that and the list really goes on and on and on.
At the end of the day, I have been kind, have been patient and have been understanding but there is NO WAY that it should take this long.
I was even told by an agent today that it would be much faster if they could just send me a 'wire transfer' and then told me that i would need to get a form from my bank that would allow that to happen ASAP. the funny thing is that when I went to the bank they literally LAUGHED OUT LOUD at me and told me that they believe it is a scam and that in sending the information that I had already sent them initially to 'verify my account details'.. I had provided them with enough information to cause an incredible nightmare for myself and my personal credit rating…
If anyone has any sort of suggestions on how i can resolve this matter as soon as possible it would be great to learn more about that.
Thank you kindly,
Reply
godno
24 March 2020
Comment from uk.trustpilot.com
I recently reopened my account with Leo Vegas as I couldn't remember why I closed it in the first place. However, after using it again for slots, the reason became very apparent very quickly. Returns on slots are incredibly poor. You can easily play 50 spins with no win. I absolutely understand it's down to luck but to lose on EVERY spin? Mmmm, looks like it's getting closed down again!
I recently reopened my account with Leo Vegas as I couldn't remember why I closed it in the first place. However, after using it again for slots, the reason became very apparent very quickly. Returns on slots are incredibly poor. You can easily play 50 spins with no win. I absolutely understand it's down to luck but to lose on EVERY spin? Mmmm, looks like it's getting closed down again!
Reply
Ruthless33141627
23 March 2020
Comment from uk.trustpilot.com
Games wont even load like what the f ! Cant you be as great as every other online slot site? Simple but effective!
Games wont even load like what the f ! Cant you be as great as every other online slot site? Simple but effective!
Reply
Tristan Redfern
23 March 2020
Comment from uk.trustpilot.com
So far so good no complaints what so ever about Leovegas Invested about $230 total and I was at $825 at one point
So far so good no complaints what so ever about Leovegas Invested about $230 total and I was at $825 at one point
Reply
Judit
23 March 2020
Comment from uk.trustpilot.com
My husband played and won €127 000 euro on Friday. He was told that his money would be transfered on saturday. He sent all documentation he was asked and then they did not do anything. Same on Sunday they went through all details and again nothing happened. Today, Monday he recieved an email around 10am and the person he talked with cobfirmed that all checks were done and asked for his account number. He gave it up and was told that his winning will be transfered today!!! He waited until 2pm and asked how long he should be waiting to be contacted again. So he was told that he wont be contacted anymore today and he should try to get in touch with LeoVegas another day this week as they cant do the transaction and will check more things. Three days and just promisses and then full stop. No answer from livechat, no answer from the person who sent the emails noanswer from the support line. Obviously their telefon is «currently unavailable» for the whole day and live chat is unavailable now too. Is it really happening? What is this???
My husband played and won €127 000 euro on Friday.
He was told that his money would be transfered on saturday. He sent all documentation he was asked and then they did not do anything. Same on Sunday they went through all details and again nothing happened. Today, Monday he recieved an email around 10am and the person he talked with cobfirmed that all checks were done and asked for his account number. He gave it up and was told that his winning will be transfered today!!!
He waited until 2pm and asked how long he should be waiting to be contacted again. So he was told that he wont be contacted anymore today and he should try to get in touch with LeoVegas another day this week as they cant do the transaction and will check more things. Three days and just promisses and then full stop. No answer from livechat, no answer from the person who sent the emails noanswer from the support line. Obviously their telefon is «currently unavailable» for the whole day and live chat is unavailable now too.
Is it really happening?
What is this???
Reply
Rik
21 March 2020
Comment from uk.trustpilot.com
I made a 1st deposito of €50. The bonus of €50 they promised me i never got. You have to wager it many times. Other casinos give an instant bonus. I closed my account the same evening.
I made a 1st deposito of €50. The bonus of €50 they promised me i never got. You have to wager it many times. Other casinos give an instant bonus. I closed my account the same evening.
Reply
Alan Dunbar
19 March 2020
Comment from uk.trustpilot.com
Hope you dont win. Nice site good games but if you win and try to collect they make it so far impossible to collect. Lots of hoops to jump thru and need to jump thru multiple times. Stay away basically stealing your winnings.
Hope you dont win. Nice site good games but if you win and try to collect they make it so far impossible to collect. Lots of hoops to jump thru and need to jump thru multiple times. Stay away basically stealing your winnings.
Reply
Jliu
17 March 2020
Comment from uk.trustpilot.com
I did a review on this LeoVegas before about the bonus. They replied with ....... With regards to our bonus program, we have a promotions team who regularly send out offers to our customers, free spins and bonuses via sms and email. We also have the Promotions page of the website too which is open for all customers to use. We are always updating this so please take a look when you have a moment. This is not true. They do not send anything apart from the same one that they have every week which is offered to everyone. my partners has a account and his vip is very low and receive the same one. I am always on the site and don’t receive anything. I check everyday. I only get a Bonus when I go online to live support and ask them for one. Also I sometime just test to see if they would give something if if I don’t put anything but never receive anything and only when I put money in and ask for a bonus I would receive one. I told live support about it and they told me that’s not true. then how come I never get anything unless I put money in? My account was locked out and they said they were concerned because I said I wasted lots of money leveling my vip level. If they read properly they would of seen that I said that I should be taking my money leveling at another casino where they actually give free bonus and not waste my money leveling with the LeoVegas loyalty programme when they said to me at level 43 I would not receive anything. Why would I want to keep spending my money at your casino when there are way better loyalty programmes offered at other casinos. But in previous message they also said you will get higher bonus from the loyalty department, the higher level I am. I go on a lot and ask for free bonus and one of the support went on to say can you not Afford to lose because you alway asking for bonuses. I ask for bonus because you never send any and I am on there a lot nearly every day, still not receiving any unless go and ask them For it. Who doesn’t like to spend free money or spins before using their own money? I have proof of what they said in chat transcripts. I am not making this up, I can screenshot the chat transcript. Don’t sign up with LeoVegas, they give you nothing in the loyalty programme. They lock your account for with no evidence to back up their claims and not tell you the reason till they have already done it. Log you out in middle of conversations or end chat on you cause they don’t want to deal with you anymore. Forgot to mention i was waiting for one of my chat transcript because I couldn’t get it cause they logged me out. Speaking to one of the support i was told “I’m surely to get it today” but did not receive it. I went to live support and was told it could take 30 days to receive it. So one persons tells me I would get it that day and then another tells me 30, really poor customer support people and they can’t help and tell they you to email the department instead, they waste your time and cant solve any problems.
I did a review on this LeoVegas before about the bonus. They replied with …….
With regards to our bonus program, we have a promotions team who regularly send out offers to our customers, free spins and bonuses via sms and email. We also have the Promotions page of the website too which is open for all customers to use. We are always updating this so please take a look when you have a moment.
This is not true. They do not send anything apart from the same one that they have every week which is offered to everyone. my partners has a account and his vip is very low and receive the same one. I am always on the site and don’t receive anything. I check everyday. I only get a
Bonus when I go online to live support and ask them for one. Also I sometime just test to see if they would give something if if I don’t put anything but never receive anything and only when I put money in and ask for a bonus I would receive one. I told live support about it and they told me that’s not true. then how come I never get anything unless I put money in? My account was locked out and they said they were concerned because I said I wasted lots of money leveling my vip level. If they read properly they would of seen that I said that I should be taking my money leveling at another casino where they actually give free bonus and not waste my money leveling with the LeoVegas loyalty programme when they said to me at level 43 I would not receive anything. Why would I want to keep spending my money at your casino when there are way better loyalty programmes offered at other casinos. But in previous message they also said you will get higher bonus from the loyalty department, the higher level I am. I go on a lot and ask for free bonus and one of the support went on to say can you not Afford to lose because you alway asking for bonuses. I ask for bonus because you never send any and I am on there a lot nearly every day, still not receiving any unless go and ask them
For it. Who doesn’t like to spend free money or spins before using their own money? I have proof of what they said in chat transcripts. I am not making this up, I can screenshot the chat transcript.
Don’t sign up with LeoVegas, they give you nothing in the loyalty programme. They lock your account for with no evidence to back up their claims and not tell you the reason till they have already done it. Log you out in middle of conversations or end chat on you cause they don’t want to deal with you anymore.
Forgot to mention i was waiting for one of my chat transcript because I couldn’t get it cause they logged me out. Speaking to one of the support i was told “I’m surely to get it today” but did not receive it. I went to live support and was told it could take 30 days to receive it. So one persons tells me I would get it that day and then another tells me 30, really poor customer support people and they can’t help and tell they you to email the department instead, they waste your time and cant solve any problems.
Reply
dev maurya
16 March 2020
Comment from uk.trustpilot.com
Not my withdraw payment.. No any contact no in India
Not my withdraw payment..
No any contact no in India
Reply
Jliu
16 March 2020
Comment from uk.trustpilot.com
Horrible casino, I was told at level 43 you don’t get any bonus. They don’t send bonus unless you beg them for it. They locked me out of my account without telling me. I was in chat talking to them and was logged out twice and when I came back, I was locked out by them. They didn’t tell me they are going to do so. When I contacted them again, they said they emailed me straight away saying I was locked out which is a lie and I have time stamp when I received email and when chat ended. I asked for all my chat transcripts from that day which they said they will send me. Still did not receive anything. When I went back to try get the transcript again , the support were not helpful even went on to say that I was locked out because Apparently I claimed I lost so much which was not true, they made up stories. I have the actual screenshots on my phone of the conversation and I never once stated I was losing to much money. I even asked them to show me where I stated I lost so much and she just said unfortunately she can’t help and need to go talk to another Department. Also they can’t even spell my name right and kept calling me sir when I’m a woman. Guess they don’t know how to read or spell.
Horrible casino, I was told at level 43 you don’t get any bonus. They don’t send bonus unless you beg them for it. They locked me out of my account without telling me. I was in chat talking to them and was logged out twice and when I came back, I was locked out by them. They didn’t tell me they are going to do so. When I contacted them again, they said they emailed me straight away saying I was locked out which is a lie and I have time stamp when I received email and when chat ended. I asked for all my chat transcripts from that day which they said they will send me. Still did not receive anything. When I went back to try get the transcript again , the support were not helpful even went on to say that I was locked out because Apparently I claimed I lost so much which was not true, they made up stories. I have the actual screenshots on my phone of the conversation and I never once stated I was losing to much money. I even asked them to show me where I stated I lost so much and she just said unfortunately she can’t help and need to go talk to another Department. Also they can’t even spell my name right and kept calling me sir when I’m a woman. Guess they don’t know how to read or spell.
Reply
Liam
06 March 2020
Comment from uk.trustpilot.com
Possibly the worst sh**est online casino Iv ever used, don’t offer any promotions all garbage the app doesn’t even work properly games don’t even load then when they do the screen is way to far zoomed in to okay deleting my account from these bunch of helmets proper dog sh** service
Possibly the worst sh**est online casino Iv ever used, don’t offer any promotions all garbage the app doesn’t even work properly games don’t even load then when they do the screen is way to far zoomed in to okay deleting my account from these bunch of helmets proper dog sh** service
Reply
Trusty review
06 March 2020
Comment from uk.trustpilot.com
Had some good wins. Not a fan of the fee to withdrawal. Decent site overall.
Had some good wins. Not a fan of the fee to withdrawal.
Decent site overall.
Reply
Alexander Moylan
05 March 2020
Comment from uk.trustpilot.com
I have recently been a member of leo Vegas and I can only speak highly of them. They have by far the best slot selection from all the providers. The bonuses are good and the wagering is achievable. The cash out is a very smooth and fast procedure and they remain my favourite casino website in the UK.
I have recently been a member of leo Vegas and I can only speak highly of them. They have by far the best slot selection from all the providers. The bonuses are good and the wagering is achievable. The cash out is a very smooth and fast procedure and they remain my favourite casino website in the UK.
Reply
Bjorg
26 February 2020
Comment from uk.trustpilot.com
I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.
I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.
Reply
Richard Weatherall
23 February 2020
Comment from uk.trustpilot.com
these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you
these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you
Reply
Duke Robert
20 February 2020
Comment from uk.trustpilot.com
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
Reply
Mustafa Sidiqi
20 February 2020
Comment from uk.trustpilot.com
I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus. This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules. dont play on this app again adios
I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus.
This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules.
dont play on this app again adios
Reply
Smith Rachel
18 February 2020
Comment from uk.trustpilot.com
All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,
All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,
Reply
Smith Rachel
16 February 2020
Comment from uk.trustpilot.com
All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them
All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them
Reply
Stephen Milner
15 February 2020
Comment from uk.trustpilot.com
Social Responsibility with regards to depositing funds They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required. This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing. This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with. Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time. I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account. This could never have happened if like other sites, you need to put your cvv number in every time you deposit. After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account. I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.
Social Responsibility with regards to depositing funds
They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required.
This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing.
This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with.
Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time.
I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account.
This could never have happened if like other sites, you need to put your cvv number in every time you deposit.
After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account.
I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.
Reply
Smith Rachel
14 February 2020
Comment from uk.trustpilot.com
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
Reply
Jassy Rahal
14 February 2020
Comment from uk.trustpilot.com
Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.
Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.
Reply
Eric
13 February 2020
Comment from uk.trustpilot.com
Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them "You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable" Eric
Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them
"You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable"
Eric
Reply
Josh Wilson
12 February 2020
Comment from uk.trustpilot.com
I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker
I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker
Reply
hegde krishna
12 February 2020
Comment from uk.trustpilot.com
These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request...
These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request…
Reply
Eric
11 February 2020
Comment from uk.trustpilot.com
Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.
Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.
Reply
Krish
17 April 2020
Comment from uk.trustpilot.com
Finally they blocked my account affair submitted my all details it’s took one month I requested the clear evidence or reason why did you block my account they didn’t given any explanation they said it’s they policy and right the LeoVegas have rights to block account without an explanation but I knew the clear reason you don’t allow customers to win continuously you allowed me all two years to lose my money you didn’t ask any single questions after I start to win and withdraw the money you have start to ask lots of informations I have given 3 bank statements each 3 months history and Two companies salary slips each 3 months everything clear and original information you kept quaint one month finally you blocked my account without any explanation or apologies I never thought the LeoVegas treat senior customers like this watch out guys !!!
Finally they blocked my account affair submitted my all details it’s took one month I requested the clear evidence or reason why did you block my account they didn’t given any explanation they said it’s they policy and right the LeoVegas have rights to block account without an explanation but I knew the clear reason you don’t allow customers to win continuously you allowed me all two years to lose my money you didn’t ask any single questions after I start to win and withdraw the money you have start to ask lots of informations I have given 3 bank statements each 3 months history and Two companies salary slips each 3 months everything clear and original information you kept quaint one month finally you blocked my account without any explanation or apologies I never thought the LeoVegas treat senior customers like this watch out guys !!!