LeoVegas Sport PLAYER REVIEWS(1807)

Jack Kakes
03 March 2023
Comment from uk.trustpilot.com
Disgusting site, my abusive ex partner opened an account in my name and transferred £17,000 into the account, my money, they allowed that, thankfully I was able to find out before he spent a penny I contacted leovegas and told them about this they said they will close the account but won’t pay the money back they will keep that as they are in their rights too.. absolutely disgusting

Adedeji adegboyega
03 March 2023
Comment from uk.trustpilot.com
My account was closed by safeguarding days ago and I have a £420.59 withdrawal pending nobody even bothered to email me or anything they just blocked my account without even contacting me I had to find out by waiting in a live chat. I used my own money fair and square to win £420.59 I just want my withdrawal processed as they’re not giving me a time frame etc I’m being treated like a criminal and it’s not fair at allMy display name with Leovegas is: eaa99AA

Conor
02 March 2023
Comment from uk.trustpilot.com
Won’t let me withdraw. Constantly adding on new levels of verification needed and refusing withdrawals. Now they keep saying my proof of credit card ownership is the wrong document but won’t tell me what’s wrong with it. The document has all the details they asked for. I have been well over a month trying to withdraw my money and still jumping through hoops to no avail.

Christine Collier
01 March 2023
Comment from uk.trustpilot.com
They make it impossible to verify your account! where as other online casinos its as simple as 1 2 3. They give you the run around for hours, just to keep you f in around. Its a joke, they let you put money in, but don't want to pay you out. Stay away from this garbage site. Zero stars should be a thing

Matthias Sandler
01 March 2023
Comment from uk.trustpilot.com
Disgusting site my account was starting fully verified and as soon as I withdraw they change it to I need to verify ! I have luckily evrething screen shot and send evrething to the Uk gambling comission

Anwar
28 February 2023
Comment from uk.trustpilot.com
I joined tonight and a welcome bonus was offered plus 100 free spins on Bigbass splash. I pressed claim and it directed me to my bank app log in page asking me to login in which I didn't of course. I pressed back button which took me to Normal looking deposit page so I deposited £10 I didn't receive the welcome bonus of 100% of my £10 deposit or the spins so I spent the £10 on big bass slash and didn't get any chance of scatters at the end I still didn't get my welcome bonus. It says 2% wager so far but I never received anything and claim button isn't highlighted either. I tried live chat I was no 1 in the que waiting and waiting no one came back to me. then the page went off asking me to log back in. I logged back in and ask to close my account as something not right. And have reported to my bank about it going to my log in to my bank account page asking me to log in. Was looking forward to playing on this site and this is first bad review I've ever done, haven't come across this before

Projects Service
27 February 2023
Comment from uk.trustpilot.com
Stay alert from this website. I played one month and a half. 2000 e wasted with percent of earning less then 2 %. I tried a lot of games I got nothing. After 1 month playing I got 100 e which I wanted to deposit them back. I was bombarded with emails for verification. I think MGA needs to inspect the rate of winning percentage from this company. Stay away possible scam . ???

Dawn Alton
27 February 2023
Comment from uk.trustpilot.com
STAY AWAY from this site!!!I have made several deposits and only 1 withdrawal..I withdrew on 12/02/23 it is now 27/02/23 and I still haven’t received my funds..They have had me sending in bank statements after bank statements to prove I haven’t received my funds.Tonight they finally admitted I haven’t had my funds then within seconds they have locked my account so I probably won’t be getting my funds!! Please people find another site to play as this one will just keep any winnings you get

Francesco Brunelli
27 February 2023
Comment from uk.trustpilot.com
Casino affidabile e assistenza al top ,operatori super professionali.

Mark O Connell
27 February 2023
Comment from uk.trustpilot.com
Proper scam wager is so high 2 cent payout for a 10 cent bet keeps pretending your getting a bonus soon or jackpot king all just for you to keep putting money on bad bad casino who say someone else won the jackpot someone who only gets there money back over a while it's just a scam live chat never works football is slow out at loading on purpose proper scam Leo Vegas more like take your money non stop and all you here is same excuses with them they want to be up always take your money and always have one up on you stay away from this dirt

Rodrigo
26 February 2023
Comment from uk.trustpilot.com
I had a problem with a deposit that I asked the site for help with, I was attended to in less than 5 minutes and my problem was resolved in a simple way.In addition, I have never had problems with withdrawals and I have been using the site for just over 5 months.

Barb
24 February 2023
Comment from uk.trustpilot.com
Honestly, Leovegas needs to do better. I've always withdrawn using PayPal and received my money instantly. But I've been asked to wait for 5 business days after I made a withdrawal over the weekend (18/2/23). Today is 7 days and have been asked to wait another 4 days to make it 11days in total. The whole time I'm being told I needed to provide my paypal statement to show proof that I didn't receive my withdrawal, after providing the proof I was told I've been verified and the payments team is processing my payment., now I'm being told to wait 4 more days as my withdrawal was processed on the 18th and "could still be on their way to me" it feels like their customer service team will say whatever to get rid of you. In all this, my transaction is showing as completed and I received an email saying withdrawal processed, someone is definitely stealing. This needs reporting!

Stephen
23 February 2023
Comment from uk.trustpilot.com
Customer service is terrible i won 100000 thousand of Leo jackpot spent 7 playing Olympus gates logged out of the game and my 930000 has disappeared this happend on Monday and nobody in customer service seems bothered about no was of contacting a manger or someone above them they tell me they have no boss so tried an email directly to Leo vegas on Tuesday and still no reply i and my game history for that period has disappeared also we’re do u go from here any advise would be great iv screenshots of the game with my name and the money beside it also screen shots of a customer care agent telling me I spent 7000 play them well it’s obvious it came out of the hundred thousand I won because I only deposited 550

Alex T
23 February 2023
Comment from uk.trustpilot.com
The 'bonus' offered by this site is pure garbage. The requirements are insane and even before I was even 10% into clearing it my account was limited. I reached out to CS and they said there was no limit on my account but it was clearly limited as I could barely bet anything. They lure you in with the bonus but don't even let you complete it. This site is trash!

Marco Chen
22 February 2023
Comment from uk.trustpilot.com
Just started using LeoVegas a few days back for their new customer promo. After making a couple bets, they already limited my bet amount making it nearly impossible to reach the wagering requirements.

Barb
20 February 2023
Comment from uk.trustpilot.com
Withdrawal approved via ewallet but its been 2 days and no money on my PayPal account. Normally, as soon as they approve your withdrawal, your money is in your account instantly. Also, their website states that ewallet withdrawals are instant, but after contacting customer service, I been told it'll take 5 days. Which is which then?.

Dave Westwood
20 February 2023
Comment from uk.trustpilot.com
Despite several attempts I NEVER GOT MY 3x £10 deposits back that I made whilst my acount was on hold. When it went back LIVE I did not receive my deposits. DISGUSTED SO I FINALLY CLOSED MY ACOUNT

Vasileios
19 February 2023
Comment from uk.trustpilot.com
This is the worst casino ever! They have blocked my account for no reason for the last 3 weeks for routine checks!! They dropped down the wagering limit to zero!And when I try to contact them Tey say that they are going to respond by email ASAP!Unbelievable! Completely unprofessional

Matt Chambers
19 February 2023
Comment from uk.trustpilot.com
Tried Leo Vegas and what an experience it’s been 10/10 from me ?

Dean Newey
19 February 2023
Comment from uk.trustpilot.com
Worst gaming site ever. As soon as u start winning and try to cash out the answer is NO. Then no again n again. Do not play here!!!!

Rehnu
18 February 2023
Comment from uk.trustpilot.com
Absolutely scam site please please stay well clear of this site or you we'll regret it no slots pay at all play n go on 92% please listen giving you a very good advice crooks

Graham Alder
18 February 2023
Comment from uk.trustpilot.com
By the lucks of this company it can't improve.its a micky mouse set up.all the reviews are terrible.i watched this casino on TV and within an hour 3 times when a number come out they didn't show it on screen which doesn't luck good.i had the same experience twice my number came out but said it wasn't confirmed that was with a different company but I've had no problem on pay outs etc.this company seem to rely on a button which explains only utter frustration to reply to trust pilot.take people money but wen they win they want to know wat colour your mams hair was wen u were born to pay out

Mr. Graham Smyth
15 February 2023
Comment from uk.trustpilot.com
They refuse to release your money when you win its been weeks now because i called them out on withholding my funds the banned me from the site which makes it impossible to sign in then the live chat made me add docs which off course was wrong then after 3 days more off trying they say money will be 10-15 days

Lorne Woodrow
14 February 2023
Comment from uk.trustpilot.com
Never have I played a well constructed online casino,my visits are awesome to Leo,lol. I don't win, but I have fun nevertheless,keep up the good work Leo!Yours truly, Lorne woodrow.

David Gooch
14 February 2023
Comment from uk.trustpilot.com
This is my first ever online gambling experience and I have to say that Leo vagas is the only company out of 77 that I read up on that I trusted.It's brilliant as it continues to remind you to be safe and asks you to set limits on what you can afford and what you can't, and true to its word, once you have reached the limit it stops you.There is a limit to how much you want to deposit, another to how long you've been playing and another one that once you reach a certain loss thdy stop you using the app until next day... All in all a company that puts its user first, not their own bank balance. So 5 stars!!

Jim Parks
14 February 2023
Comment from uk.trustpilot.com
I found LeoVegas one of the easiest sites to find my way around to the games I wanted and they all were here for me. It’s a one stop casino that has everything I want and more.

Nicholas Pilkington
13 February 2023
Comment from uk.trustpilot.com
Without doubt the worst online betting firm licenced in the UK. Have a read up about LV. They have had more fines for dodgy practices than any other. Abysmal customer service. They owe me £161 but never paid me. Another online robbery.If your withdrawal stays pending for more than a day then kiss goodbye to your money. Although whilst they look into finding a reason not to pay you they will still allow deposits. All day long.Best advice is to ignore the fake reviews of 5 stars and stay well clear. Avoid.

Jan Kowalski
11 February 2023
Comment from uk.trustpilot.com
Money is Pending FOREVER . Ther is no way they pay you if you win

Desmond Christie
11 February 2023
Comment from uk.trustpilot.com
Signed up with leovegas in 2018.It is my most used casino and I have:$36,250 Deposited$16,079 Withdrawn$1507,3 Bonus ReceivedEven with a highly negative net position, Leovegas is the best casino I have played at. The mobile site is easily the best, every process is fast and smooth. Everything you need is easily located in the side menu with every option you should ever need. There is a lot of providers and new game releases almost daily. When I uploaded documents for verification I asked chat if they could fast-track the processing of my documents and withdrawal. They checked my documents and processed my withdrawal while I was in chat. So there was no waiting for verification or withdrawal processing. The only problem I have with the casino is the bonuses, the way they work and the reward given is nowhere near the amount given by other casinos. This is made very apparent by my deposits against the bonus received. The casino's unwillingness to award bonuses when competitors are happy too, is why I will be having a break from Leovegas for a while. But i still rank them in the Top 3 if not Top casino and can happily recommend Leovegas to play at.

Emma McNally
10 February 2023
Comment from uk.trustpilot.com
Please see my other review on this company.A full 8 days after my withdrawal and 7 days after they approved my documents, LeoVegas will still not release the funds as the account "is under review".They have refused to give me a timeframe on numerous occasions or the reason the account is being "reviewed".I complained through Resolver and they said they would reply within 72 hours - You guessed it, they never.They have now put a Self Exclusion on my account which I never requested.Read all the other reviews, this is not an isolated incident - They DO NOT pay out and the CS Team I have spoken to, Kayley, Paul, Sarah have been rude and unheplful. Examples below:(12:04:04) EmmaCan I ask why your replies are taking so long please?(12:05:44) Sarahthis is being raised to another teamso I need you to wait(12:12:13) EmmaSo you're refusing to give me my account number and taking away my ability to complain?(12:12:57) Sarahthis is not down to me Emma***Think long and hard before you give your money to this unethical company***@leovegas - Don't bother leaving a generic reply or contact me through TP - Just sort the issue.

Richard
09 February 2023
Comment from uk.trustpilot.com
I made a deposit on January 29th 2023 and it still hasn't shown up on my account and there live chat is completely useless and they don't have a toll free number anywhere in Canada.

Stephen Brown
09 February 2023
Comment from uk.trustpilot.com
Allways had fun on leo Vegas but most of all had some good wins yes couple of days to see my winnings but I'm fine with my set up you can get withdrawals straight away if you set up but I'm happy the way it is and support team have allways been very helpful sometimes I've had under a £5 in account and still ended up withdrawing a few quid would recommend if you fancy a little flutter and don't want to have to put hundreds in by all means carry on but love a bit of leovagas

Paul
08 February 2023
Comment from uk.trustpilot.com
Unethical and deliberately prevented looking in to a fraudulent attempt at opening an account in my name. I noticed a credit check performed by this company on me, despite not being a gambler. The company were deliberately obstructive in giving me information on this. The live chat staff were immensely rude and untrained for such scenarios, or have a cunning and deliberate way to send you in circles which involves 'passing your complaint on', after which you will get an email asking you to log in to your account to continue the complaint (the account that somebody had attempted to set up fraudulently in my name).After days of immense stress and going round in circles with incompetent and/or unscrupulous customer service agents of this company, I decided to report to Action Fraud and the Gambling Commission. Amazingly, several previously 'non existent' departments appeared and customer service agent staff obstructive and rude behaviour died down once I quoted an Action Fraud case number. Reading the other reviews regarding questionable verification processes to get winnings, just know that any integrity this company pretend to have in this department is a facade in order to delay or retain customer winnings. I find it hilarious that the replies from LV to others suggest some rigid and professional verification process, requiring pictures of people's previous bank cards etc, however they managed to perform a credit check on me and refuse to assist me with my investigation in to it. I can't imagine gambling is an area full of well meaning people and ethical practice, however these lot are truly horrific. Staggering that such a joke of a company can hold a license.

Gamer
08 February 2023
Comment from uk.trustpilot.com
Terrible service.1. I wrote to a live chat to solve the problem, waited for more than 30 minutes, when I was connected to the operator, I was thrown out of the system due to inactivity :D2. In the 21st century, you will have to wait 5 days for withdrawal, it's a very long time.

Darren gisti
07 February 2023
Comment from uk.trustpilot.com
I have been in process of withdrawaling from my winnings and I have had nothing but bad times with them! I have had no contact and bad luck I also am trying to change the name on my account and have now locked me out of my account in my emails to support I have stated that I have all documentation for this to happen and nothing seems to work as well as all proper documentation for verifying my account which is also a big issue! Not sure what to do next

Kyle Harris
07 February 2023
Comment from uk.trustpilot.com
Awful awful company. Want to take your money but when you win make it as difficult as possible to receive any money back. Offer you welcome bonuses that don’t actually exist and do nothing to resolve the situation avoid at all costs

Sam Millard
06 February 2023
Comment from uk.trustpilot.com
I stated playing with this company a few days ago. The sign up process was easy and claiming my sign up reward was also easy. After playing for awhile i won just over £340 and i decided to withdraw it. Unfortunately this is were my good experience ended. After waiting a few days for the withdrawal every time i checked their website it just said withdrawal pending. I became concerned that i wasnt going to get it at all so i decided to message them. I was then told i was supposed to submit a picture of the card i used to deposit and a statement from my bank i used to bank transfer. I had already checked the verification section when i first started and it clearly stated i was verified. They had added this just because i wanted to withdraw. Im still currently waiting on my money and i have never had a problem like this before. I would recommend sticking with the well know companies.

Andre
05 February 2023
Comment from uk.trustpilot.com
I have playing with Leovegas for at least 7 years. I have always accepted that they are legitimate but finally I must admit that they are cheats. I like to play Roulette and I am aware that you always start with a deficite with this game. I also am aware that for a "legitimate" spin in Roulette that it needs to spin around the table for at least 4 times - to make sure the spin is valid. I have played some systems that make win not much, but as worked out keep me winning some money. Then it suddenly changes when the "spins" become very short and barely spins around the table once -, let alone 4 times as is accepted as a legitimate spin. Thus, it leaves the question whether there is some cheating going on. I have no other conclusion as to say it is - yes. I have prove of thousands of spins where this is happening. I have taken video footage of spins suddenly barely goes round once if it all - and then i always lose. Make you think yes? My only conclusion is that this is another "cheating" online-casino and I can't for my life recommend anybody to even try and play in this on-line casino. They are cheats, and I can prove it. Please stay away from this casino. Cheers. AndreI do have one question for you - do you accept that a "valid" spin in Roulette means it goes around the wheel at least four times ( as per wikipedia") . I do have video footage of this not happening 100's of times - and guess what - I always lose. Do you want to see the footage? It just means one thing for me - you are cheating.

Siham Porsche
05 February 2023
Comment from uk.trustpilot.com
If I could I would write 0 star how do they say it depends on luck I have been playing with this website a long time I deposited over 3000 and not one decent wins yet I watch Chanel’s of fruity slots and in a year they win big hits here and there through the year yet I don’t even win one good hit in a year I play a lot and regular i must have very bad luck if that’s the case for someone that plays regular basis it locked me out of a bonus after playing and it took over fifty pounds yet the live chat said they can’t seem to find it on the system I do not trust gambling sites as this is the first time it has happened it seems as they make the rule up as they go as they can refuse and make excuses about things I feel like they make money of people who play a lot and pay the big bonus to people who bets on higher bets I’ve never won a jackpot does it even exist as it seems to say someone can win I think anyone that plays gambling may as well not gamble as it is all fixed and you will never win a jackpot not even the mega maybe one in a decade someone wins

Danielle Gibson
05 February 2023
Comment from uk.trustpilot.com
A joke won money now asking for poof of PayPal account keep ending my chat I send poof of PayPal and still not good enough all am asking for is to send me my wining money but no looks like am not getting it!! Actually joke

David
04 February 2023
Comment from uk.trustpilot.com
I need to take this company to gambling commission as they are asking me something impossible to do. I was awarded some free spins and won £19 and when I tried to withdraw I couldn't because the bank card I last used I lost. Now they are asking for proff of bankercard which I don't have because I lost. Can someone please help me I don't know what to do. I have sent them an old statement with the bank card I lost but that's not enough they want pics of a card I lost. Its impossible. Also I was verified before all this! This is illegal and wrong. Someone please help. Also I need to warn people never to bet with this company.

Greg Paterson
04 February 2023
Comment from uk.trustpilot.com
Don’t even deserve one start, absolute joke of a company, take your money don’t pay out, avoid at all cost, and I am taking this company all the way to gambling commission and my lawyer. I won £2000 they cancelled the withdrawal and send me £305. Saying because I used my partners card when they accepted all documents etc but send the £305 to the same card just any excuse not to pay out, I’ve never had a problem using my partners card before send proof of everything and a letter giving me proof all way accepted. Now not replying to my emails, very rude with me on live chat and not letting me write my message they close chat.I am absolutely fuming and will be taking you all the way. I want the rest of my money that I won.

alese anderson payne
01 February 2023
Comment from uk.trustpilot.com
Has never done me any wrong very good n fast with withdrawals

Caroline Stevenson
30 January 2023
Comment from uk.trustpilot.com
Unbelievable! Signed up as it says deposit and spend £10 and get up to 200 spins, I did that wondered why I couldn’t then claim the promotion and re read it, says I have to wager £100! So why can’t the website just be honest and tell you that you may as well deposit £100!!! Just wasted £10 that I’m sure I’ll never get back off them, I’ve also never known a casino website to ask you to verify your self and make it so hard for you to do eo, not only needing to upload my passport but a proof of address also and it kept on refusing this, went through all this nonsense to realise I’ve basically been conned!! Thanks a lot

Colin Debakker
30 January 2023
Comment from uk.trustpilot.com
Worst gambling site I’ve used to date. I’m a 50k /year sports bettor. I swapped sites due to the “1k free bonus”. Was anything but. . Unimaginably bad customer service. Inexcusable bet grading system. Convoluted and immoral bonuses. Just don’t do it. Read the fine print. Realize no one will help you if there is any issueAs you can see they emailed a response. This is used to show that they are looking into the problem even though they haven’t. I’ve written them 4 emails and attempted numerous live chats and they go unfounded. If they had the man power working on complaints like they do addressing negative reviews maybe they wouldn’t get so many

JJ
27 January 2023
Comment from uk.trustpilot.com
I spent an entire day verifying mine and my brothers information at travel expense gaining the necessary documents as i was told they would release a pending payment upon doing so. I don’t think they expected me to be able to prove i was genuine and when doing so, then then ceased my funds and refused to pay. Telling me to complain at help email address. I have done so

Ivan Sigalas
27 January 2023
Comment from uk.trustpilot.com
Being a newbe to online casino's i found this casino very professional, very paitant with exsplaining how things really work with bonus money and real money .very polite. Thank you LeoVegas for doing a great Job!!

Marc
26 January 2023
Comment from uk.trustpilot.com
Verified and can still cannot deposit. How intrusive!In order to review the limit on your account, we will need to gather some more information from you regarding your affordability. This will require you to provide some evidential documentation such as bank statements and payslips. If you would like to proceed with this review, please let us know and we will pass this to our specialist team who will be in touch with you as soon as possible via email

Danny
26 January 2023
Comment from uk.trustpilot.com
I won £55 and was then told that I had to send PROOF that I OWNED another card ON MY ACCOUNT which had to be destroyed and now they won't give me my winnings THEY ARE THE 21ST CENTURY ROBBING HOODS
Shally Faith
04 March 2023
Comment from uk.trustpilot.com
REAL REVIEW :DOkay listen I don't ✨️encourage✨️ gambling but this site is legit, fr. If you're in NZ your winnings transfer back with extra as it's all in Aussie dollar which is mad ? Game wisely whanau, only if you have bucks to spare!
REAL REVIEW :DOkay listen I don’t ✨️encourage✨️ gambling but this site is legit, fr. If you’re in NZ your winnings transfer back with extra as it’s all in Aussie dollar which is mad ? Game wisely whanau, only if you have bucks to spare!