4 / 5
23 May 2020
Comment from uk.trustpilot.com
my nickname bhojaraju,leovegas honestly deposited my winning amount since 2019 but from march 2020, whenever asking for approval of my withdrawal, customer support asking credit card ownership document, even I submit a credit card. please help me,in Indian banks are not providing ownership documents.I am already submitted one credit card and leovagas accepted,even they asking another credit card ownership document.I am ready to submit my adhar card,pan card and passport.please accept my withdrawals, please do the necessary actions
22 May 2020
I have been waiting for an answer for 1 month from customer service
live chat no help they say the same things
When will they say imeil next when the next 1 year?
the worst site i have ever seen in my life
i just want my money
This is a big scamm guys don’t never play on this site I deposit 6 time total of 670$ and I jmhave all the proof and one time I win 400$ they never send the money I try to talk to all there employees and they always told me we have to track ur bank and they push me every time and sometime they just leave the chat . 2 weeks not received my money this a scam site and I have all the conversations screen shot .
20 May 2020
It’s been a month still no wire transfer. I just want my money, to be honest this was my first and my last time playing on these casino online. I am stating the facts here. I had spend my money to play and so it’s my preference and my rights to acknowledge the fact that you have been untruthful, and misleading a lot of people. This is not okay and I still haven’t got my claim, once I receive my $80,000 in my bank then I will write the best review for your organisation. If not then I shall continue. You have talked so highly about your organisation but actions speaks more louder. Do the right thing by Transferring what’s mine and you can keep your game. Thank you for your consideration. I hope more action next time then trying to defend your actions to the business world
world famous videos
There is no option to give 0stars that one rating I gave to write this pure cheating leovegas my account blocked from more then 5months and I called customer care and I contact them through support I have sended my documents more then 60times there is no mails that rejected or verify conformation mail and some times they won't even talk to you if this legal in Indian I wish to file a complaint but casino is illegal here I work for this site to decode or to build algorithm if they won't respond me this is for sure
17 May 2020
After two days of making multiple deposits and withdrawals, BetUK has applied a self exclusion from a sister site - LeoVegas. I was told that they merged in Jan 2020 - I had no idea. BetUK told me that when I registered their systems did not pick up the LeoVegas self exclusion because I used a different postcode. People move home! Why did they not cross check Name, Date of Birth etc?
It appears they are not taking reasonable steps to prevent self excluded players from signing up with sister sites at the point of registration. If you look at their details on the UK Gambling Commission website, LeoVegas was fined £600,000, in part, because they were targeting self excluded (ie problem) gamblers.
15 May 2020
Very very greedy casino I have tried to play small like 0.20-0.50 bets on slots for bonuses and had 0 bonuses in 500 -600 spins on different games. Very greedy casino
It lures. Just put the money out ... But you won nothing ... They give very little to win. This is all a hoax. There is a big minus: I put money into the account and they did not arrive. I proved that I sent money by e-transfer, took a screenshot. I sent it to the support service, they did not decide anything and I lost money. I do not advise others to play
I won 200 euro, and the balance was transfered automatically to muchbetter.com
The app wont upload id verification, have therefore sent pics of id to their support..still..nothing.
I consider Leo Veagas a scam site due to their collaboration with muchbetter.com...which dosent work.....they have basically stolen 200 euro of my money.
I`m really quite angry.
14 May 2020
After betting 150 Hitting a blackjack for 374 my account and my balance of 374 disappeared from my account balance and was showing 0 dollars.
I contacted support and still waiting on a resolution. I will update soon
13 May 2020
felt lucky chucked on 50nzd after about a hour of .30 c spins i nutted up and done a 20$ spin free games, 12,000 in half a hour not bad, no problems withdrawing, fun games, the whingers and moaners are the gambling addicts
i am still awaiting a wire transfer as iv had a massive win iv been waiting for a month now My bank has informed me that the money hasnt reached an international account and has told me to inform the remitter that they need to get their financial team to carryout out a track and trace with their financial provider, but all im getting from leo vegas is abunch of lies and excuses as they cant even inform me where my money is after 1 whole month im being told just wait itll be in your account on such and such dates but i already know leo vegas is lying because my bank would atleaste see it pending in a international holding account which they cannot see anything and beleive the payment has not even been made on leovegases behalf i am now becoming impatient and very fed up as they locked my account keep telling me that they cannot locate my accound with all my accurate details and im just finding them to be very untrustworthy misleading and im still suprised that they have a gaming licence i can see that they have more bad reviews then good and yet they are still in denial full of pitiful excuses I rate this online casino the worste in the world
11 May 2020
Really don’t know how this scammers got license to operate in UK, recently played and wanted to withdraw 50£ after 5 days still pending contacted support just to be told that payment failed to the same card that was used to deposit and asked me to send copy of the card for confirmation and to choose another payment method even my profile was fully verified. They just wait for people to cancel the withdrawal and play again. Can’t believe how much is corrupted the gambling industry, and how greedy those people are. That will put me off gambling for life, will never play again. Just to let you know there is life out there and you’re not collecting just money but curses as well, one day you will pay but not with money.
10 May 2020
This site is a scam it should be shut down ...those people they gonna burn in hell anyway dont answer me stupud customer service or ill find you and explode you 🤬🤬🤬🤬🤯🤯🤯🤯
I need to say this is a good platform and good support, i find it quite bad what people wrote on here, i won 3 times and only verification was needed the first time, took 2 days longer but after i sent my details money was in my account within 48 hours.
09 May 2020
VERY BAD SITE
YOU NEVER GET MONEY
I am trying to deposit money but unfrntly none of the options are working ..contacted many time’s but no revert. Highly disappointed, Is this app really worth playing or it’s jus like scam .. Cz I am just playing on. a suggestion of. one of my frnd
08 May 2020
Just joined this site and wish I'd looked at the reviews before I did which I usually do when buying something/joining something. I joined this site and managed to play a couple of slots on my mobile phone. I was getting a few small wins and went on to play some more earlier today. I logged into my account on my laptop and for some reason when I log into play games its asking me to log in to play specific games but instead of taking you to the game you get taken back to the homepage. Contacted Chat service twice and the first time the adviser I spoke to told me to clear browsing history etc to see if that would help which I did but still didn't work and went back to Chat service and the 2nd adviser told me they were having `technical difficulties` . I'm giving them the benefit of the doubt that it is a technical fault at their end but I have funds of £12 or £13 in my account. I just wonder if most of the rest of you are saying here that they block your account when you start accumulating winnings and then when you do eventually get into your account to play games and your money goes and you have nothing left you can log into your account with no problems because you need to deposit funds again.
Ohhh Really Leovegas, is that all you can do for your customers. Just some lame as excuses. Do not waste your money playing for this company. This organisation is not worth your time and money. They will steal from you. They are cowards. Transfer my money now
07 May 2020
Nice bookie with lots of in-play events. Only minus is those odds arfe jumping, and changing places all the tim.
06 May 2020
Leovegas is an organisation base on lies, manipulation and fills with promises they can’t keep. I had played won 100,000 on the games and I had managed to get a few Payments of $4000 from them and then they blocked my account as I send them an email asking for a lump sum coz of work commitments. However, they were supposed to refund the rest of my balance which is $80000 but I still haven’t got it. Please, everyone, do not trust them. They are definitely not liable and it took weeks to ask them for a $4000 payment. I will continue to let people know about their untrusted organisation. And don't ask me to send you any verification coz I had sent you plenty of them. And your customer services are bunch of jerks, they are just as fake as the organisation. I just want my money, simple. FAKE FAKE FAKE and Untrustworthy organisation.
Only For Messi
hooo really its a cheatting site... wooow i escaped
05 May 2020
I made the mistake to apply for one of their jobs. I had one initial interview -which was successful- and a test -which was also pretty successful. One might expect that after an interview and a test, a company knows if an applicant is to be hired, and the purpose of any interview afterwards is to make clear which team or available position is more suitable for the applicant.
These guys wasted my time with two further interviews (as if they were to hire a high-ranking manager) before informing me that the "proceeded with other applicants".
If another applicant seems more suitable than the others after the first interview and the test, just hire him. The research indicates that a CV and a ten minute discussion are way more than enough to know for sure if someone is suitable for a workplace. You don't have to waste our time with tests and extra interviews to seem more "professional". A real professional knows when to hire someone without having to put that many work-hours in the process.
You are not professionals. You are time wasters.
04 May 2020
I read a lot of negative reviews after I had already joined Leovegas so was worried and did a cash withdrawal at the earliest opportunity. the money was processed quickly (within 48hrs) Im assuming alot of these complaints are people not reading the terms and conditions REF bonuses and the wagering commitment for them. the site is great loads of game choice I like the fact you can scroll down and see the RTP for every slot you play.
I thought I would send you an email just how I impressed I am with your customer service and how quick you are with the withdrawals as when i finally won a big ammount I was worried about you paying me 10k in total so thanks and you did not hassle me with more verification like other companies have in the past so well done
03 May 2020
Terrible site all bonuses I have had for the last two weeks have been paying around 1-5x. If you make a lot of cashouts they block your account from winning big wins. Terrible website I agree with all the comments. You would be mad to sign up to this casino. Worst casino out there avoid like the plague. Especially UK customers. I am going to tell everyone to avoid Leo Vegas.
01 May 2020
I think like cigarettes gambling
30 April 2020
This Casino is a FRAUD, they advertise offers and none are delivered.
I was suppose to get 50 percent bonus on what I deposited to a max of $50. I claimed the offer and deposited $50 and never got the $25 I was suppose to. Systems says I claimed the offer but I did not receive the money. Don’t waist your time here.
Please play at a more reputable place like bet365 or party poker casino
I read this reviews and I just want to see with my on eyes if is true . Guys , it is !!! I open a account and after my account was confirmed I did deposit 20 quid and after playing till 15 I made a whithdraw . Well after 48 hours my whithdraw it is still in pending . Live chat guys are useless they have no idea what they are doing . I will modify this review on daily basis to see how long will take a 15 quid whithdraw !!!
29 April 2020
I’m so fed up with this website now!! I just want my money!!!
Why do they not ask for documents when you deposit money? They have no issue taking my money, but as soon as I want to withdraw any.. then I have to jump through hoops.
they closed my account I am waiting for an answer for 1 week
I complain about this site GAMING SUPPORT
My mother has tried numerous amounts of times to collect funds she has in her online account and always gets the same shet replies!!! she has done everything on her end via emails and still no refunds deposited into her bank account. Sort It Out already Leovegas its been 2weeks and counting!!!
27 April 2020
Wow I won $1400 and all of a sudden they can’t process my winnings been waiting three weeks for this money. They’re saying my bank account details aren’t right which is a lie because I’ve had money withdrawn into my bank and I’ve never changed it. I message them I get no reply I put the money back in again to be withdrawn they don’t approve it then 7 days later it’s credited to my account again. Don’t play with leovegas they’ll muck you around it takes 3 days to accept approval and then 5 working days for money to turn up into my bank I’ve tried four times now. WASTE OF TIME. Happy to take your money but not happy to give it back.
26 April 2020
Leovegas is one of my favourite online casinos, playing there always makes me a lot of fun.
After the registration you get 20 free spins no deposit required. The design of the website is nice
and you can find there a very big game collection. You can find all your favourite games there.
The verification takes not much time i was verified in 24 h.
You can choose a lot of different deposit methods. Withdraws goes very quick and without any problems.
What i realy like on Leovegas is, they have a lot of quickspin archievements. You can get token by playing quickspin games, with this token you can buy in to the bonus round of a lot of quickspin games. Leovegas offers a lot of interesting promotions. If you have an account on casinogrounds forum you can join there contests from Leovegas. For example if you post a screenshot of your biggest win from the game of the contest, you have the chance to win some money and you also get some free spins for the game. For the free spins you dont need to win the contest the screenshot is enough. Leovegas have a good loyality system. The customer support ist always friendly und do their best to help you if you have any questions or problems. If you are a activ player you also can ask the support for an no deposit bonus. On your birthday you get some free spins as a present even if you never have deposited yet. Leovegas is a very fair casino i trust this website. 2 times since Im playing there they offered me a very nice promotion. I got 6 quickspin token for free. With 6 Token you can buy in 3 times to the bonus round on spinions slot. I have played on more then 100 casinos, i have never before get quickspin token for free from any of them, only at Leovegas. I can advise all of you to join this awesome casino.
Wish I had read all the reviews before.
As everybody else says - I have been waiting for a withdrawal for three weeks. I've provided every document they could ever need. (proof of address, ID, proof of funds etc.) They are not processing the withdrawal and giving no explanation on why.
They currently have £8k of my money and are just refusing to release it. Emails go unreturned - i've wasted about 12 hours in total on their useless Live Chat which doesn't lead anywhere.
Give me my money you utter bandits!
One of the leader casinos. Modern fast friendly and competent support. I always like play here.
23 April 2020
Frauds frauds frauds,don't deposit any money after you win you will get nothing back,throw away the money but don't trust these guys,its a fraud all the way.
22 April 2020
Guys if u r planning to go play online casino then pllzz never go with Leovegas bcoz they will never transfer your winning money ...if u luckily win😀 and this is true but they will never told u once u asked to them they will tell you will get transfer within 2 or 3 days buts its all fake first u will hv to prove to ur self like its ur account and u think its easy i will show him my id,passport, debitcard,bank statement,adhar card pancard thats it but its not enough they will ask some more documents..like ur birth Certificate, your marriage certificate if still you will show them then again they will ask the proof likeits reallyyours and those type of so many documents will ask whetherthere is no any use for verification over all they dont want to give money and after submission ur all required documents if completing your verification of your account u will get confirmation mail like ur account has bn verified so just sit and relax .... but this is not end ...again u will get a mail like u will hv to submitt your documents again bcoz image is not clear that time they will f...k ur happiness.....
21 April 2020
Having asked Leo Vegas a simple question that a 5 year old could answer they got onto me eventually and said I had wagered 12,110e on road to riches.I replied and said that still does not answer my question.I said stop beating around the bush and answer a simple question.They replied and said I had lost 2,444e.Playing 10e big bet on this game has an rtp of approximately 98%.So Leo Vegas average take is 2%.In my case I reached an rtp of 79.83%.So their take off me was over 20%.Thats some profit.After approximately 1,200 spins I would have thought that I would have been somewhere near the rtp.Thats my stupidity.Considering the jackpot is 300e for this game I now know that I would have had to win the jackpot over 8 times to break even.They say you win some and you lose some.Fair enough.In their argument,there should be someone who has won 2,444e out there on the planet somewhere.????I don’t think so.You can fool some people some of the time,but in the end Leo Vegas will be the fools when ye have no customers left.I Hope I save someone from losing a lot of money by reading this.Notice how Leo Vegas are so quick to respond to these reviews with their robotic answers.They lose their argument when they try to justify their deceit.
I’ve been trynna get in contact with them.
I’ve deposited money like nothing but when it comes to withdrawaling. It’s so difficult. Just rip offs can’t pay out after a win..
So after trynna withdrawal it says I need a code and it will get sent to my phone or email for my first time withdrawal
I need that validation code to go further. And i did not receive a code no matter how much times I try. I would change my review if I just get the help I need
Leovegas you people's are bloody cheating with customers..
As I saw the feedback of customers there are lots of issues in your system, customers are not getting back their winning amount to theirs account.. what you people's are doing there... I request you to please resolve the issues, otherwise I'll put the case against your Company..
Thanks god I was going to make account in this fake site now reading after review...my decision changed ....your mother
no problem when depositing money
but whenever you want to withdraw money
they close the account and you are waiting e-mail
live chat no help really bad page
Dear Leovegas now you done it you are officially the worst company I never ever have to deal with. I only asked for a good bonus because you didn't give me any for very long time especially when you called me saying I deposit 6400 pounds in the last4 months. I only asked for a bonus, instead to give me one you barred me from your site for 6 weeks, do you think is fair?? I am trying to understand how bad you really are and I came to a conclusion that bad is too of a good word for you. I ONLY ASKED FOR A GOOD BONUS AND INSTEAD YOU BARRED ME TO PLAY FOR 6 WEEKS!! Do you see how greedy an unfair you REALLY are. You are A bully not a Lion.
I'm not one to write reviews but currently looking at a few different gambling websites to see if it's worth having a crack with their welcome bonuses. I really like Leo Vegas and if i wasn't so greedy looking for deposit match bonuses i[['d never look anywhere else.
I regularly put in $100-$500 and get it way into the $1000's. Unfortunately don't take it out as often as i should but that's my fault.
3 weeks ago i got really lucky and ended up with $94k. Withdrawing was nowhere near as bad as i thought it would be. Agree they could make it easier but it's not straight forward on any online casino these. It all came really within a few days no problem at all and this is mid COVID lockdown.
19 April 2020
I never before had a problem with LeoVegas concerning my withdraws, up until March 31, 2020, with a $150 and $200 withdraw, as well as another one for $100 on April 8, 2020, all together it comes to $450 i have e-mailed them, they said it was sent they gave me some number i called my RBCBank here in Canada Ontario explained to them what s going on and gave them the numbers, they looked into my account said they could not see anything, I then explained that LeoVegas said that if my Bank could not find it i would need a letter from them with all the info of my account not receiving any money with the numbers they sent as well, now this next part it in there words "A stamp or a signature from a bank man " LO L sorry but not to professionle ,It was at this point they trancfered my to someone that taskes care of all internaionl banking after i explained it all they went looking she came back and said nothing at all had been sent and that LeoVegas could trake it no problum that they would be the ones that would have to trace it and it makes no sence for them to ask for a papper saying it was not sent when they would know that because they would have been informed of it ,so there for ether thay are not really sending the money and hopping with Ontario Canada being under State Of Emergacy from the COVID-19 Virus and LeoVegas it useing it as a tool for not paying out members winnings , Now with everyone under quarantine nothing is open but food store Banks drug stores , so im sure most people would understand when i say funds are getting low ,so to take my money no problum but not give me my winnings at this time when we are all going through so much is extremely heartless and inhumaine .Now i have no choise but to write as many messges as this untill i get my money .Deirdre McMonagle
Hi guys luckily i hv bn win the amt but leovegas is cheating with every one first they will create a problem in verification and asking for additional documents if u will fullfill that then again they people will ask for new documents after that if youe account will be verified then u thought like now you will get that money in your account...and that time u dont know like it will never happen its not a off line casino once u win u will get that money ...online yiy will never get the winning money ..my account has been verified and got the confirmation mail but not getting my winning money i my account so plz dont waste your money to play with cheaters leo vegas... never play
Thanks god they didnt reopen account yet.. lost lots of money 2 years ago, around 17000£, couldnt win that day anything, just nearly every spin lost, but never complained.. and self excluded ,, somehow managed to get back to normal life..recently wanted to reopen account with them...they told -someone call me..3 days - no calls,,ha ha,,,,, but after reading all this..... no way...thanks for all people who writing all these reviews. I usually never write bad reviews, rare reading them as well..but recently get completely sick how some casinos treated to us, customers, we playing, risking our money, but what they do - cheating us ,stealing our money and after that closing our accounts.. these casinos should be under constant checks by authorities. Their reply always the same- robots...this casino charge you 3£ for every single withdraw.. nobody do this,,,just leovegas.. image what profit they do on daily basis..
I prefer to be self excluded for rest of my life from these crooks
We need to write honest reviews to help each other to avoid big losses to unfair casinos, they know we addicted and using this against us..
18 April 2020
I didn't know that LEOVEGAS WAS THE WORST ONLINE CASINO OTHERWISE I WOULD'VE BEEN A MEMBER. WHY DO YOU HAVE TO BE THIS GREEDY?? YOU DON'T APPRECIATE OUR CUSTUM YOU ONLY TAKE YOU NEVER GIVE. I SHOULD KNOW BETTER THAN BE YOUR CUSTOMER. YOUR ODDS ON SLOTS ARE THE WORST I SPEND THOUSANDS OF POUNDS(9000) ON A GAME ANS I NEVER GOT ANYTHING BACK. PLEASE WHO IS READING THIS NEVER EVEN BE THEIRS CUSTOMERS. THEY WILL ONLY TAKE YOUR MONEY AND THEY WILL NEVER LET YOU GIVE A CHANCE TO GET YOUR MONEY BACK. 32RED AND 888CASINO ARE ALL THE SAME. BE ASHAMED OF YOURSELF LEOVEGAS I AM HOPING YOU WILL END UP BROKE. FOR REAL.
17 April 2020
It seems like the machines where rigged for me to win at first to get me interested in coming back since then I have had horrible luck and a more real feel where every deposit just sinks down to $0
The roulette is the most rigged thing I’ve ever seen it’s actually a joke and then I tried to withdraw my money and Wouldn’t you know it stayed pending until I got fed up and cancelled it... scumbags
Finally they blocked my account affair submitted my all details it’s took one month I requested the clear evidence or reason why did you block my account they didn’t given any explanation they said it’s they policy and right the LeoVegas have rights to block account without an explanation but I knew the clear reason you don’t allow customers to win continuously you allowed me all two years to lose my money you didn’t ask any single questions after I start to win and withdraw the money you have start to ask lots of informations I have given 3 bank statements each 3 months history and Two companies salary slips each 3 months everything clear and original information you kept quaint one month finally you blocked my account without any explanation or apologies I never thought the LeoVegas treat senior customers like this watch out guys !!!
had deposited 4000 INR, only after confirmation from your chat officer that I will get bonus of 4000.
Just now came to know that offer was only for 1000.
It means offcer with whom I had a chat with first time, she lied to me and I want credit of 3000 INR as compensation.
Had she informed me that I will get bonus only of 1000 I would not have deposited money with you all.
It's like I'm getting penalized to trust your chat Officer and deposited money.
If I don't get bonus credit of 3000 I will never ever deposit money with your casino afterwards.
Further when contacted chat support team, all disconnected chat deliberately ( Steve, Emilea, Victoria) as they knew their officer gave wrong information and they didn't want to COMPENSATE.
FAKE SCAM CASINO....
My user ID is umesh1jai at gmail.com
It's a scam. My uncles tried this site and can't get their money after a few big wins. Site claims there are all these ridiculous safety protocols and you must set up several different accounts and give out more private info in order to receive your money. After 7 days if you have not done this, they happily cancel your withdrawal request. They're banking on people having such a tough time setting up these bogus accounts that they'll just give up. Forget about customer service or help with this...it doesn't exist. Save your money. Fyi, on Facebook, where you see their ad, when you try to post a review, you can't. They only have 6 reviews and all of them are fake and the people do not exist. I tried looking them up to save you all the trouble.
Rohit purandash 11
15 April 2020
The rupee is Added fast but is determined to withdraw ..
they are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your
3 time my withdrawal feild 😠😠😠
No response.. Please don't play...
First of all their providers are scammers EG and NE are the biggest scammers on the net,their games are auditted by their own people what a joke.authorotys are just there to keep other casinos away and are not to protect you they protect the casinos who pays the most.
Theses casino LV are the biggest thieves dont deposit.the authorotys dont care what casinos do with you they only thing they care about is money laundering, read lost taxes .and for that reason they let this croocs haras innocent people who try to have som entertainmant.if you keep losing no one cares as soon you win once the hell go lose ,what is this iiii i mean how can authorothys allow this harasment or are they paid by this scammers.it must change !a hell of a procedere with checks for 300 euro are you kidding me and why.it is time that we as players begin to ask for your papers and reports it is our right to do that too.try to win 3 times in a raw they will bann you for what ever reason.
14 April 2020
Approximately 4 years ago, I visited Trustpilot and gave LeoVegas a 5 star review after really enjoying my initial play there. I've played on and off over the years, with no complaints, win or lose. After encountering a minor, yet very unnecessary issue with a withdrawal request this past weekend, I was surprised and yet upon reflection, not so surprised to see their once high rating here, had plummeted over the years to 1.5 stars. Yikes! I wish I had of checked before depositing. Take a moment to learn from my mistake.
I deposited from my bank account through Interac Online. I've used the same bank account since initial verification. I ended up winning a few hundred, actually just a little over a thousand. Cool. I make a withdrawal request to be sent back to the same bank account I made the deposit from. Easy.
The next day, I receive an email from LeoVegas, stating that in order to release my funds, I must first log into two completely unrelated payment platforms, (neither of which were used to make my deposit, nor were they requested as withdrawal methods), take screenshots of these accounts and upload them to LeoVegas as a "security measure". That if I do not do this, they will cancel the withdrawal request in 7 days.
So, the math: verified bank deposit + verified bank withdrawal request = please go open two separate and irrelevant payment processing accounts you did not use, log in, send us proof and then we will release funds back to an entirely different bank account.
Both accounts mentioned deactivate after a certain period of non use. So in essence, to comply with this ridiculous request, I will need to re-open two different third-party payment processing accounts, which I have no intention of using, have these companies somehow link them to my old accounts (I've since spoken to reps from each company, and they have explained there is no other way to do this). All so that LeoVegas can feel some type of "security" measure has been reached. Note: these accounts were "abandoned" in good standing (I just don't play online that frequently), meaning, there were no amounts owing and the initial verification processes to open them originally had been met successfully. As they have been deactivated, I will need to begin the entire verification process from scratch and ideally get this all done in 7 days, so Leo can send funds to my personal bank account... which has no connection to either company.
It's odd that I was not asked for bank verification, identity verification or anything that would seemingly relate to my LeoVegas account or my play this past weekend. Just this non-sensical goose chase, which I'm guessing is purposed to intentionally delay the process, in the hopes that I will just cancel the request or the 7 days will run out and they can then happily cancel it for me.
I have nothing but time and a healthy internet connection.
Moral of this story: Don't take the risk with LeoVegas, if they resort to these tactics over a few hundred dollars, just imagine what lengths they will go to retain significant winnings.
13 April 2020
They r totally fraud .one day they will go in hell.
They are cheating people please don't deal with them,give the money to the poor people.leo Vegas will not give you your winning he back,they will ask for all your confidential information,they are FRAUDS.
12 April 2020
The biggest frauds in the world,you will not get even 1 dollar back,never play with these frauds,they will cheat you,they will not return your winning,will be posting ads in the newspaper about how they are cheating indians.
11 April 2020
Danish customer support sucks. The livechat is almost never functional, the cashout process is broken part time, they almost never reply emails (so much for 24/7 online support). Eventhough they aknowledge having a problem witht the cashout process "and sent it on to the relevant department", I havent heard anything for 4 days. I am missing about 150 EUR, but I am starting to concider a lawsuit or even better contacting the press, to expose the more og less dirty methods in the bettingprocess as well.
I hope this will make LeoVegas concider how they treat customers and to up their poor support. Otherwise further action shall be done.
They are fraud.u all will go in hell u r making people fool .u dont give us winnings hum to garib he 2 char hazar me kuch nayi jaega hamera lekin tum log into logo ke paise khakar badoaaaaa le raho ho....someone plz take a step to take them to court.
Having played numerous online casinos as well as Leo Vegas for a few years where I reached level 43 I took a break for a few months.Went back playing recently and first game I played was Jekyll and hide.Was down about 140e before I got 3 scatters.Won about 40e.Next game I was about 100e down before I won anything worth talking about.Decided to play rainbow riches pick and mix.Played 10e big bet which has a jackpot of 300e.Was down approximately 700e when I finally won 200e.Normally what goes round comes round so following day decided to play and was down 1300e approximately and when I won was a few euro here and there.Next day was down about 250e when I decided to call it a day.No wins to talk about.Down over 2000e with one big win,no jackpot win and most wins a few euro now and again.Never did I ever have a worst experience than this.To put it into perspective I would have to win the jackpot 7 times just to break even.I don’t consider I lost the money as I would use a different word for it.On live chat I asked for the exact amount that I was down and was told 400e.When I corrected this I then got a politicians answer.Wrote two messages but they did not reply.I wonder why.???Game name rainbow riches,pick and mix,road to riches.Leo Vegas should change the name to,ROAD TO BANKRUPTCY.All you want is a level playing pitch from any casino.On this occasion I don’t think I got that.I have now closed my Leo Vegas account.
08 April 2020
Guys please dont play with it Leovegas will never transfer that amount in your account so better go through any other website
They all a cheater every time they will request u to upload the same documents and after that u will not get any single penny...
Even nobody will revert u on ur mail
All given positive reviews are fake so pllz dont play ....
07 April 2020
I cant fault leovegas too be fair. Great games and quick withdraws. Ive won some and lost some it all part of gambling. Leovegas is one of the best ive been on.
04 April 2020
I never had a this kind of bad customer service and unusual procedures with any betting companies!!! They have variety of slots and games
even returns are not bad as well when we compare with other companies!!!
But the company rules , making hardship to withdrawal money specially after winning it’s totally different from other companies !!! I never had a problem to withdraw the money after winning with others !
this is the only betting agencies collect my all documents including my salary slips after winning the money to withdraw even less than two thousand pounds !
They never asked anything Untill I keep on losing big amounts they never asked any questions last two years !
Finally after I won £1600 they blocked my account
And stop my withdrawal! I asked what is the reason to stopping my withdrawal they said they need proof of income detail ! First they asked my card detail the money I deposit I sent it straight away it’s a simple thing because I am using that account last to years this account and card only for my entertainment pourers and shopping!
After that they asked my bank statements for last 3 months I sent it as well !
Again they asked my 3 moths my salary slips I sent it as well
Again they asked the bank account where my salary comes I have that as well they said they need that bank accounts 3 months statements as well !
No decisions or call back services I asked them why you are asking these all my personal details because my salary and my main bank account details I used for only specific things like mortgage and salaries like that they said Untill they check my income they cannot release my money !
After I written an email I asked them “every time you are asking one by one new different things and why don’t you call me and ask all details once? “
But they never called at least once every time when I called the automated call system saying to use live chat when I use chat service they are saying they can’t do anything it’s related with documentation and liaison team I have to communicate through emails ! But when I send emails and asking to call back ! No call back yet anyone they said by email I need to prove my income . I sent all my salary sheets ( from two companies) and my bank accounts! ( three bank accounts) The biggest joke is when I lose money they never ask my income or never stop to lose money only when I try to withdraw a small amount of money they are asking all my sensitive information!
Anyway after I send my main bank detail they had a look it and said they’re was another company paying a salary to you can we have that pay slips it is too much ... I said to them it’s my part time job they said Untill I provide they don’t release my money and verify my documents after that I send that company 3 month pay slips ....,
So far almost one month no reply or decision about my case they are holding my money and block my account the only reason they said they want to check my income ? After winning my money not when I lose
In my experience This is the very first time I heard from the betting companies asking proof of income like a mortgage company when I trying to withdraw money !!!
*One month no decision
*No telephone call same time we can’t call them directly
*Chat service ignore to get a reply from other Departments
* through chat service you can’t get a updates about the service
* only email service but no reply
* only they asked proof of income when you try to withdraw
* if they can’t reply or contact they will block your account
* so far no apologies for delay or inconvenience
I am trying to take legal action through my solicitor
I hope LeoVegas customers may learn some thing from this review what’s going on ...
Guys don't ever play on leovegas.com They are bunch of crooks who are there to suck up our hard earned money. Today only I registered as mentioned on the website that new logon will get a bonus point. But I didn't get any. I deposited 1000 INR. it was mentioned that I will get 500 Rs. as a logon bonus. But nothing! I even had live chat with helpline. But in vain. I asked them how to play the game but they didn't help me. I tried myself. I tried sloth machine game. And within 2 to 5 clicks, within seconds my 1000 rupees is gone! LEOVEGAS.COM SHOULD BE BANNED! THEY ARE BUNCH OF CROOKS AND THIEVES WHO ARE THERE TO LITERALLY SUCK OUR HARD EARNED MONEY! So guys beware of this fraud game website.
Worst casino site. Please dont play any online games in LeoVegas. If you win the amount they dont want to give you. Such a horrible experience i had
31 March 2020
I am shocked by seeing so many bad reviews , this is the best online casino ive come across , best games and fast withdrawals , there live chat is so friendly and good.
30 March 2020
avoid at all costs!! After using this site there is not even a hint of fair play. All they do is take. Please avoid.
28 March 2020
I have been trying to withdraw money from my LeoVegas account now since March 22, 2020 and it is March 27, 2020.
I have had nothing but a whole lot of super friendly, patient and indeed kind Customer Service Agents trying to help me with resolving the issues I have been experiencing but they have not been able to do anything other than tell me that 'someone' from this team or that team will have to get back to me 'as soon as possible' to assist me withdrawing the funds.
It's funny though because I was able to use my online banking to deposit money to the acct with them but they have so far been unsuccessful in assisting me to have the money withdrawn and put back onto the same bank account?!?
I have provided them with all of the verifying information they have requested of me and in the meantime I have also spent over 15 hours with various agents on live chats trying to resolve this unsuccessfully.
I have been told that someone in the payment team would need to get back to me, someone from the Tech Team, and then again someone from the payment team, yet nobody has gotten back to me.
I have been told that its because I need to clear the cache and the cookies, when I had already done that and the list really goes on and on and on.
At the end of the day, I have been kind, have been patient and have been understanding but there is NO WAY that it should take this long.
I was even told by an agent today that it would be much faster if they could just send me a 'wire transfer' and then told me that i would need to get a form from my bank that would allow that to happen ASAP. the funny thing is that when I went to the bank they literally LAUGHED OUT LOUD at me and told me that they believe it is a scam and that in sending the information that I had already sent them initially to 'verify my account details'.. I had provided them with enough information to cause an incredible nightmare for myself and my personal credit rating...
If anyone has any sort of suggestions on how i can resolve this matter as soon as possible it would be great to learn more about that.
Thank you kindly,
so after watching many streamers and youtubers playing leovegas and constantly winning big pretty much every time i thought id give it a go, over 600 quid on and matched the same bets as these streamers out of interest to see what the reality is.
well get exactly same bonus's they got and you guessed it not even 10% of the reward as the streamers, this was tried over a few games... some thing differently not right with leovegas. all the streamers openly promote this site
when i got back around 550 hours and hours of playing put into withdraw yet hours later still allows to cancel the withdraw .... a dirty trick used by casinos as many will cancel the withdraw and they know it.
site needs to be investigated as some thing is really wrong.
24 March 2020
I recently reopened my account with Leo Vegas as I couldn't remember why I closed it in the first place. However, after using it again for slots, the reason became very apparent very quickly. Returns on slots are incredibly poor. You can easily play 50 spins with no win. I absolutely understand it's down to luck but to lose on EVERY spin? Mmmm, looks like it's getting closed down again!
23 March 2020
Games wont even load like what the f ! Cant you be as great as every other online slot site? Simple but effective!
My husband played and won €127 000 euro on Friday.
He was told that his money would be transfered on saturday. He sent all documentation he was asked and then they did not do anything. Same on Sunday they went through all details and again nothing happened. Today, Monday he recieved an email around 10am and the person he talked with cobfirmed that all checks were done and asked for his account number. He gave it up and was told that his winning will be transfered today!!!
He waited until 2pm and asked how long he should be waiting to be contacted again. So he was told that he wont be contacted anymore today and he should try to get in touch with LeoVegas another day this week as they cant do the transaction and will check more things. Three days and just promisses and then full stop. No answer from livechat, no answer from the person who sent the emails noanswer from the support line. Obviously their telefon is «currently unavailable» for the whole day and live chat is unavailable now too.
Is it really happening?
What is this???
So far so good no complaints what so ever about Leovegas Invested about $230 total and I was at $825 at one point
21 March 2020
I made a 1st deposito of €50. The bonus of €50 they promised me i never got. You have to wager it many times. Other casinos give an instant bonus. I closed my account the same evening.
19 March 2020
Hope you dont win. Nice site good games but if you win and try to collect they make it so far impossible to collect. Lots of hoops to jump thru and need to jump thru multiple times. Stay away basically stealing your winnings.
17 March 2020
I did a review on this LeoVegas before about the bonus. They replied with .......
With regards to our bonus program, we have a promotions team who regularly send out offers to our customers, free spins and bonuses via sms and email. We also have the Promotions page of the website too which is open for all customers to use. We are always updating this so please take a look when you have a moment.
This is not true. They do not send anything apart from the same one that they have every week which is offered to everyone. my partners has a account and his vip is very low and receive the same one. I am always on the site and don’t receive anything. I check everyday. I only get a
Bonus when I go online to live support and ask them for one. Also I sometime just test to see if they would give something if if I don’t put anything but never receive anything and only when I put money in and ask for a bonus I would receive one. I told live support about it and they told me that’s not true. then how come I never get anything unless I put money in? My account was locked out and they said they were concerned because I said I wasted lots of money leveling my vip level. If they read properly they would of seen that I said that I should be taking my money leveling at another casino where they actually give free bonus and not waste my money leveling with the LeoVegas loyalty programme when they said to me at level 43 I would not receive anything. Why would I want to keep spending my money at your casino when there are way better loyalty programmes offered at other casinos. But in previous message they also said you will get higher bonus from the loyalty department, the higher level I am. I go on a lot and ask for free bonus and one of the support went on to say can you not Afford to lose because you alway asking for bonuses. I ask for bonus because you never send any and I am on there a lot nearly every day, still not receiving any unless go and ask them
For it. Who doesn’t like to spend free money or spins before using their own money? I have proof of what they said in chat transcripts. I am not making this up, I can screenshot the chat transcript.
Don’t sign up with LeoVegas, they give you nothing in the loyalty programme. They lock your account for with no evidence to back up their claims and not tell you the reason till they have already done it. Log you out in middle of conversations or end chat on you cause they don’t want to deal with you anymore.
Forgot to mention i was waiting for one of my chat transcript because I couldn’t get it cause they logged me out. Speaking to one of the support i was told “I’m surely to get it today” but did not receive it. I went to live support and was told it could take 30 days to receive it. So one persons tells me I would get it that day and then another tells me 30, really poor customer support people and they can’t help and tell they you to email the department instead, they waste your time and cant solve any problems.
16 March 2020
Horrible casino, I was told at level 43 you don’t get any bonus. They don’t send bonus unless you beg them for it. They locked me out of my account without telling me. I was in chat talking to them and was logged out twice and when I came back, I was locked out by them. They didn’t tell me they are going to do so. When I contacted them again, they said they emailed me straight away saying I was locked out which is a lie and I have time stamp when I received email and when chat ended. I asked for all my chat transcripts from that day which they said they will send me. Still did not receive anything. When I went back to try get the transcript again , the support were not helpful even went on to say that I was locked out because Apparently I claimed I lost so much which was not true, they made up stories. I have the actual screenshots on my phone of the conversation and I never once stated I was losing to much money. I even asked them to show me where I stated I lost so much and she just said unfortunately she can’t help and need to go talk to another Department. Also they can’t even spell my name right and kept calling me sir when I’m a woman. Guess they don’t know how to read or spell.
Not my withdraw payment..
No any contact no in India
06 March 2020
Possibly the worst sh**est online casino Iv ever used, don’t offer any promotions all garbage the app doesn’t even work properly games don’t even load then when they do the screen is way to far zoomed in to okay deleting my account from these bunch of helmets proper dog sh** service
Had some good wins. Not a fan of the fee to withdrawal.
Decent site overall.
05 March 2020
I have recently been a member of leo Vegas and I can only speak highly of them. They have by far the best slot selection from all the providers. The bonuses are good and the wagering is achievable. The cash out is a very smooth and fast procedure and they remain my favourite casino website in the UK.
26 February 2020
I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.
23 February 2020
these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you
20 February 2020
I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus.
This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules.
dont play on this app again adios
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
18 February 2020
All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,
15 February 2020
Social Responsibility with regards to depositing funds
They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required.
This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing.
This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with.
Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time.
I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account.
This could never have happened if like other sites, you need to put your cvv number in every time you deposit.
After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account.
I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.
16 February 2020
All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them
14 February 2020
Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
13 February 2020
Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them
"You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable"
12 February 2020
I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker
These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request...
11 February 2020
Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.
09 February 2020
I joined LeoVegas a few weeks ago and can honestly say I have experienced zero problems. I can’t believe how many issues others have had. I’m in the UK and since joining I’m actually significantly up overall on what I have deposited and really enjoy playing. The withdrawal process is so fast sometimes with large withdrawals being in my account the following day which I’ve never had with other sites. I felt the need to share this after reading all the negative reviews as it doesn’t happen to everyone and I’m really enjoying the site. Sorry to hear others are experiencing so many issues.
Tried depositing a little amount of money.
I deposited 2000INR this morning, then i received fifteen messages from my bank that 30k INR has been debited from my account and is left with 2785 INR. It's 9th of February. Early in the month. How am i supposed to spend the rest of my month with that little amount? My month is ruined. I have a family to feed. It left me with tears. I read news about this casino and though it might be worth giving a try. And what happened was unexpected. Idk how good/bad is this casino, but luck doesn't seems like smiled on me. There must've been a bug or issue that caused fourteen extra transactions. If possible, please try to refund the rest 14 x 2k INR. I have to spend the rest of this month. I cannot feed on bananas and coconuts on trees. And unban my account. I played fairly. My friend logged into his account on my phone to show me about the casino and how it works. Then i created an account of mine, and i received a message about getting block because of having two accounts on same ISP. Please do not kick on the poor's stomach, refund the extra transactions. I can barely live two days with the money left in my account.
07 February 2020
I have joined leovegasclub.uk are they the same company as leovegas.com ?
06 February 2020
They took all my winnings (400x what i placed), then blocked my account next morning and used the excused "You broke the rule of having more than 1 account on the same IP Adress". I only played on my account, though my brother had allready been playing on that site on his account. But since we use the same IP adress, they took all my money and banned my account
04 February 2020
Leo Vegas took 26 Transactions out of my credit card in total $5950.
It wasnt put into my gaming account and they acknowledge that. Ive given them all documentation but have refuse to pay it back.
31 January 2020
my name is eric weatherall these people took my 50 deposit and then blocked me the next morning ,i tried many passwords at there requests but they blocked me ,i was up about 20 ,above my 50 deposit ,these are very crooked people and should be shut down,thank you for reading this and i intend to do whatever i can to help other people from being scammed
3 Subscribers Without Any Videos!!!!!
Thank you Eric Weatherall and all the others who posted their experiences i almost signed up for this casino was just checking reviews first.
30 January 2020
Played leovegas for a couple of days and spent alot of money on it.
Had money still in account when they closed it.Apparently i had self-excluded myself from a "sister" site over a year ago.So instead of refunding my money and shutting account they have shut account and stolen my money. I thought D*ck Turpin was dead ,But no he is alive and kicking at leovegas.
Not happy at all with LeoVegas read some reviews myself and never had any problems before until today they have all my documents and yet when trying to withdrawal there are just not wont to .
If I could give it less than 1 star I would've. I like the actual site BUT - I've changed up my bank account since i deposited my money, I've tried explaining to them 5 times but they didn't understand until i called them and explained after 3 weeks. I've send screenshots and more evidence that the old paying card was indeed mine, but still haven't been able to withdraw my money. Now they advise me to deposit more money so that the paying card changes to my new one, and then wait for that card to be verified - which apparently can take several weeks!?! IT CANNOT BE TRUE THAT IN ORDER TO GET MY MONEY I HAVE TO DEPOSIT MORE MONEY!?!?!?!
AND I don't know if im comfortable depositing more money knowing that I probably have to wait weeks to get them - and maybe not even getting them??
DO NOT RECOMMEND
28 January 2020
Avoid at all costs. 200 pound gone in less than an hour using slots. I had no big wins and only had a bonus round once on numerous games with 200 pound. Fraudsters!
24 January 2020
VERY BAD OFFERS. Used to be a great casino I heard but wow bad offer. Find a better casino which gives you a cash bonus straight away without having to wager your own money x35.
21 January 2020
This casino needs to be reported IMMEDIATELY. I contacted them because an account was created by my girlfriends UNDERAGE little brother using my info and money and once I found out I immediately informed them and asked to report it and block the account. What do they do? Literally made it so the account was not only still opened, BUT VERIFICATION REQUIREMENTS NO LONGER NEEDED SO THE LITTLE Shh STILL HAD ACCESS. I thought the account was closed until 3 days later ANOTHER 40 GOD DAMN DOLLARS SHOWED UP DEBITED ON MY EWALLET STATEMENT FROM THE ACCOUNT (and deposit method) I HAD JUST TOLD THEM WERE FRAUD AND STEALING FROM ME. what's their response now? To have me verify a god damn account I didn't create, to send deposit documents that weren't even the ones being stolen from me, no response besides "this account has been blocked due to security reasons, please submit the deposit method verification in order to verify the account" how do I report this to there licencers and Ombudsman. I have screen shots, chat transcripts and financial statements (including me reporting this to my financial institution) along with proof of their complete and utter lack of customer service and disgusting (seemingly purposeful) ignorance to the situation. STAAAAAYYY AWAAAYYY
20 January 2020
I have allmost always been happy with LeoVegas. Has been playing sport for like 2 years here. Allways been happy as withdrawals are Quick here never had a problem with that. Even tho their market is limited and cashout Option is very limited i have been Allright with that. But now they have removed every single form for bonus or offers for me. No more offers under “my offers” no more “my bonuses”. I cant even place bets to earn freebets anymore. Livechat is gone terrible. Very limited. Cant contact at all on livechat. They are not even available every Day and you really dont know when they are available. E-mail is horrible. Takes days to get an answer. They removed their phone number So i cant even Call Them anymore. This site has pretty mich turned from good to s*it. So im defineatly finding another bookie.
17 January 2020
If I could give zero stars I would!!! Absolute fraudsters, offer bonuses but then don’t deliver. Please PLEASE avoid at all costs and use a reputable casino. Waited 45 minutes for the online chat to be met with the most unhelpful and clueless advisor ever. Really can’t warn anyone enough to stay away!
16 January 2020
I got 55 free spins, managed to get up to £40 n lost it all on monopoly, was going to continue playing and make a deposit but after reading these reviews there is no way. Just too many bad ones for my liking! Clearly there is a massive issue when it comes to people withdrawing their funds. Such a shame
s z khan
13 January 2020
I wish I could give zero stars .last year opened an account which was immediately closed .and told that my account is permanently closed based on casino discretion and can’t play at other sister websites their decision is final .
Played at royal panda not knowing it’s a sister site ..till the refund application Leo Vegas confirmed 10 times that I am permanently excluded but when they came to know of refund they started saying. It’s a lock and I can register at sister sites where as I have many proof ,live chats where it has been confirmed a million times that it’s a discretionary exclusion. Pure scammers ..reporting the casino ..casino was fined £600000 in 2018 on same grounds is again doing the same ..no respect for this casino
14 January 2020
I have read other reviews and I wish what others have said didnt prove to be true.
I joined LeoVegas a couple months ago. I won a decent amount of money a few days ago, which would have been my first withdrawal request on the site. I have not heard a peep from anyone about anything! I took it upon myself to research about the verification process and sent them all the required documents (without being asked). No one has contacted me at all, and I have sent two emails with no reply.
I am very concerned this site is a scam and I will not get my withdrawal.
I find it interesting that their customer service rep can respond to all the negative trustpilot reviews but not actually respond to the customer when they try to reach you. I even tried to contact live support and was made to wait 5 different times in a queue and then when I was supposed to be #1 I was disconnected each and every time.
I have played on other sites and have never had even close to a similar experience. I am scared this site is not legit and I have been stolen from. Just like customer service explains to reviewers who are upset about losing. The games are run by algorithms and it's all luck, so then when someone is lucky why are you punishing them and not paying out their winnings.
It's now been 3 days and not a word or any sign of life on the other end of the computer. So incredibly sad that businesses like this exist praying on innocent people. If I walked into a casino with $20 pulled the lever and won 1 million dollars the casino isnt going to tell me I dont get my money. If it's a game of chance, and a customer gets lucky, do the right thing and pay them!
I wonder if i will ever hear from anyone....
12 January 2020
I joined and after talking on there live chat, I never received my free 20 spins. They told me to try all kinds of things but none worked. Rubbish!!
11 January 2020
The biggest online scam casino there is.
They refuse to pay out any deposits or winnings .
no mather what you give them of documents and verifications.
even AFTER they have verified everything,
They refuse to pay put anything you have deposited or won ,
they just come up with new and illigal reasons why they havent payed out .
Everything from they havent had the the time , to its pending...... yeah right.... for several days !?
thiefs , that what they are .
They will do everything they can to slow down any form of payment . and i think they only way to get youre money back from this site is to take them to court .
Bether to give youre money away to a good cause . rather then give it to thiefs .
I ’m your loyal customer. I have been playing your casino since 2017, but the experience of each withdrawal is very bad. I tried to withdraw after winning 1500 on Wednesday and waited for two days without any reply or email. Remind me why I ca n’t withdraw money. I asked the online service department and they said that I would provide a proof of my previous bank card. I lost my last phone and bank card for almost half a year. I changed my new phone and could n’t provide past login history. I would like to ask why I did not use the past card to make another deposit. Why should I provide him?
06 January 2020
These people only know who to take money , i earned 21972 an they refused to give money to me saying i played and i lost , I'd lost while playing than why will ask for money , it's a scam stay away please. I contacted them again ,again they are saying that they credited the money into my account and i played the game and i loose all the money , I ask them to show me the transaction but no response from their side , please stay away from this site complain on BBB as well for this company and on UK department as well I'm going to forward complain on every site
05 January 2020
After deposting almost 50.000 danish krones, i finally won, 60.000.. but as u can all guess, i cant withdraw my money!! I am reading All of your bad comments, and i am wondering? Will i ever get my money? im giving this site one month to give me the money.. and that Will be 2 months i ve Bern waiting for the withdrawl, after that i am filling a police report!! They are litterly scamming people!! And that my dear friends is illegal! Luckily for me, my dad is a lawyer, and im gonna go to court with stupid site!! And leovegas i dont need your reply, ur copy paste answers Arent enough
03 January 2020
Absolutely horrendous site! Keep well clear. They are quick enough to take your money, but when you actually win something trying to take your money out is a big problem it takes so so long and there’s no help at all from them!!! No one on live chats, no one replies to emails! I have photo evidence of every single time I’ve contacted them with no response and how much I’ve won
02 January 2020
Do not open a account with these you won’t qualify for any of the offers they advertise and will not allow any withdrawals due to T&c’s
Terrible odds and even worse markets available
SP only available on every horse up until start time
Mr Ronald Hickson
30 December 2019
I've given this site one star because the layout is good that's it rest of it is crap you can't win any money no matter how much you put on. learnt my lesson the hard way.keep your money in the bank .
Yeah, i actually managed to pull money off this site twice, 4000 dkk.
But dont expect that you can win money the next couple of days or weeks after that, its basically a ripoff.
besides that, site has most games, all put together on one site, which i like alot. i usually love to play here but it feels like you get limited once you make withdrawals, even tho thats AGAINST THE LAW Leovegas.
28 December 2019
Been on this site for a number of years. Spent thousands with them. After depositing heavy and loosing heavy they have closed my account. I play in a lot of high streets and often pay cash into my bank account. As I can’t prove where the money came from they’ve closed my account. Lots of bad reviews about them changing policies and rules etc to benefit the casino. Have no way of trying to win back some of my losses. STAY CLEAR OF THIS SITE !!!!!’
27 December 2019
Deposited over £100 and finally got a bonus On who wants to be a millionaire. Had 10 free spins and I won £2 on a £1 spin. Absolute joke. They get you with the deposit and get 100% bonus which you won’t get till you have wager 35x your deposit amount. And with the poor wins there’s no chance.
I’m Closing the account.
Don’t waste your money.
Still Leovegas trying lure indian public for this casino to spoil their money and life...without verification you can deposit as much as you want but you can not withdraw the amount without verification of your account which will not happen even after submission of proper doc...All Indian bank immediately stop allowing transfer of money to Leovegas through debit/credit card...software is designed in such a way that in1st few spins you may earn good amount from almost all games then you will loss double, triple or more if you can not control yourself...Be careful ...i am trying to explain to the banks about this and to barred all cards..
26 December 2019
Worst ever online casino.
You can't withdraw winning as they keep on giving stupid reasons and finally you play out your winning amount and loose all of them.
Never ever enrol with them
21 December 2019
Absolute scam. I have been trying to cash out for over a month. Had to submit sensitive personal information, then withdrawal was cancelled. Was asked to submit credit card information. Credit card not verified, still shows pending for over a week, and withdrawal cancelled again. Several attempts to reach support via contact us form have garnered zero response, aside from auto reply claiming 24 hour response time. Email address garners same response. Live chat indicates a queue of 3 or more people, which never changes and kicks you off before you connect. Deposits take seconds. So as long as you plan of losing your money to them and continuing to deposit, service is fantastic, don't try to get your winnings though. Scam scam scam scam scam!!! Beware!!!
20 December 2019
STAY WELL CLEAR. I have been a gambler for many years, I play online and in the high street. As I play the high street a lot, I pay cash into my bank account. After deposits totalling thousands of ponds, Leo Vegas asked me for proof of income, I explained I put cash in via winnings form high street outlets and other online sites. So as I couldn’t prove I earned the money they closed my account giving me no chance of ever winning back some of MY money. This is outrageous and should not be allowed. Stay clear of this site !!!!!!
19 December 2019
Used to gamble a lot on this page and had some decent winnings (always took them out right away, which worked fine). However, now they simply closed my account because of 'restructuring', which smells like bs. Customer support will not give me any proper info and just says I can't open a new one. Bye bye LeoVegas, gonna keep playing at the competition.
Edit: I have been in contact with your support team and all I'm being told is 'because of restructuring, we closed your account', but they refuse to give an actual explanation
I was lured into the online casino while reading a story about the leovegas CEO losing his job for making a glitch in the game. I was asked to deposit ₹1000 to get ₹30,000 cash benefits. I only realized after depositing my cash that I was caught in a bait. I tried to withdraw my cash within 5 min. But, It didn’t work out. Fast forward, It’s the 9th day. I contacted the support team, I was told to verify my account. I uploaded all the necessary documents and they rejected that all the pictures were blurry. I have been with the support team for nearly 5 hrs. It’s still of no use. They say, They still need a better pic my documents. I use the latest phone, I don’t understand how it could be blurry.
P.S I also realised later that the story was a clickbait to lure customers in (I read this in an article). I only wanted the money which I deposited, I never used their service.
Pros: It’s easier to enter the site, sign up and deposit your cash. The process gets approved in seconds. Voila, You’re in !
Cons: In order to withdraw your cash. You will be asked to submit your sensitive information and documents which will sometimes take forever or maybe never in my case.
18 December 2019
I find leo vegas casino 1 of the best,support people very friendly and helpful with prompt service and quick payouts.would recommend them to anyone
14 December 2019
No stars . Shocking website. Let's u deposit. But u can't withdraw any winnings Do not use them.
12 December 2019
Over the last 20 years I have tried out almost every sports betting site, and LeoVegas have proved to be the absolute worst from the perspectives of trust and customer service. The verification process was smooth enough, but once complete they advised my withdrawals had been processed (in fact I received 2 emails to that effect)... however I never received the funds, every following day for seven days they stated they were having technical issues with fulfilling Paypal withdrawals - which they also said were affecting all customers (I have a gut feeling that wasn´t true but that´s by the by). They were unable to say what the exact nature of the problem was, and also how long it would take to resolve it. Finally, today, I was advised to log back in to the account and rerequest the withdrawals back to Paypal.... but I was unable to do so because I was on a 6 week time out AND had previously asked them to close the account (which they did). Out of exasperation and to ensure I never do business with this company again, I requested a permanent self exclusion... then I got an email back saying that I already had a self excluded account on another of their brands and therefore they would confiscate my winnings and only refund the deposits... all after being told for days I had either been sent the withdrawals in full already, or would be soon in due course. Needless to say I have filled a rogue operator report directly with UK Gambling Commission and also raised a case with IBAS. I cannot envisage this company still being in existence 5 years from now, given this kind of conduct...
I could Not believe What I read online Actually happened to me.
The deposits Go very well taking in 2 seconds
I was never able to withdrawls my winnings. an error message kept appearing. I have proof I tried to withdrawls as i kept getting the validation email. The customer support said it was from.their end. I finally gave up after 2 weeks of being ignored. Played my winnings and lost. YOU CANNOT WITHDRAWLS not the first one who has this issue. They do it on purpose to make.u play and loose your gains. STAY AWAYYY FROM LEOVEGAS.
08 December 2019
This is the best site I have ever played on, the graphics are amazing, the games are fun. The wins are great on most games and they pay outs are fast and worry free. I recommend this site the best online site thus far. I am NOT affilated with this casino or any .. this is my feelings
Victoria potter what a fake review!
Anyone with a brain can tell it has been written by the casino!
07 December 2019
the only thing i want to say About Leovegas that the payout is terrible. Takes much to long !!!!! N1 casino is a lot better with fast payout. I will stop playing at Leo and go to N1.
05 December 2019
I had deposited amount of Rs 40,000 INR and side by side I uploaded documents so that my account get verified for withdrawals the moment my account get verified that time there is balance of around 60,000 INR approx and the very moment balance of Rs 40,000 INR get vanished. on asking with them where that money goes one person said you have deposited money with someone else credit card so we don’t accept 3rd party transaction so we initiated refund to same credit card . I was satisfied. And when next day I haven’t got any amount refunded and ask them again they said you lost that amount ( basically they are liar don’t want to pay you back ) . I told them please go through the casino and transaction history and prove me that I lost the bets they have no answers to my questions and on calling customer care they don’t know a single thing about anything they put me on call around 20 min and on last said they will check and my be you lost your bets . There is a option on app to check your lost and win bets I told them to go through that but they are not listing. One person saying it will be returned and another is saying you lost . It’s all Fake thing don’t use this application .. moreover they said withdrawing money through Skrill account is immediate not its been more that 30 hours i haven’t received any amount it’s still pending .. I have all the screen shots of chat and mails I send them anyone one to see please whatsapp me 9555955950. . Even they don’t reply on mails also fake maid if for customer care
01 December 2019
Sick Mother fakers. I have spend 10K for playing games and i have not won single money. its a big scam. its should shut down asap. Platform is not worth for playing any time of games. sick SICK holes. People are expecting so many thing to earn some money. i will give big ZERO for this platform. guys don't put money on this platform.
28 November 2019
Please dont trust this site. They will take your money immediately. But wont pay back. Absolute cheating in day light. I wonder why nobody taken any legal action yet. I would like to give negative rating.
Stay away...stat away....dont waste your hard earned money, time and life. Wondering how these people can cheat others like this. I am sure few positive reviews were given by company hired publicity people.
26 November 2019
Leovegas seems to be happy to take money from you but does everything to not give you your winnings. I waited 6 days for my withdrawal...they finally emailed me 6 days later that I have to give them my driver's license and also utility bill to have the winnings to be transferred to my account. Why don't they tell you to do that right away instead of making me wait. It's like they want your money but won't give you your winnings at all. Why take the money right away with the bank account provided but won't send the money that you have won to the same bank account without difficulty? Worst experience with this.
24 November 2019
Would put 0 star if I could! I signed up today and got sent a verification code through text and i entered it and I got "your account is now locked" so I went to live chat asking what the hell, all I wanted to do was sign up like? During the chat I also received a welcome email with a completely different verification code! But when I started the chat, it said queue position 2! Half hour later, still 2! 🙄 eventually I got someone on the chat and straight away got asked for ID and bank or welfare statements for verification. First of all, I don't mind sending proof of I.D to show that i am over age, but what's a bank statement or welfare letter got to do with it? He said proof of address but like u don't need my address realistically if I was making deposits or withdrawals! Also the person was very very rude, so I decided not to send any documents and told them to delete the account all together, as I don't want my name, date of birth or phone number registered on their site anymore! The person then tried to tell me I signed up like 3 weeks ago 😂 which is not true as I never even heard of the site until today! Hence why I tried signing up today! He was cheeky and said look back on your emails to the 7th nov and I did out if curiosity and guess what, no email from Leo Vegas for that date! As I did not sign up then! I tried signing up today. Was told I can't use my account anymore if I don't send verificaion, which I found funny cause I didn't even get to use the account in the first place! Never in my life have I come across such bad service for just trying to sign up! And by reading all the bad reviews on this site, I'm actually glad now I got such bad service and got them to delete the account straight away! So thanks Leo Vegas for your appalling service! Cause by the look of other reviews, I think I had a lucky escape!
23 November 2019
I so wish I had researched this sportsbook properly before signing on. Have been trying to withdraw money for over a week. They keep asking for me to verify my account (despite the fact that they sent me an email saying my documents had been verified on October 23). I understand now based on all these reviews that they will never give me my money and there is nothing I can do. DO NOT MAKE THE SAME MISTAKE I MADE. AVOID THIS SITE AT ALL COSTS. I’m trying to get them ranked on the blacklist on sportsbookreview.com in the hopes of preventing anyone else from going through this.
Avoid like the plauge , even when you win you lose Hi , I used leo vagas in the past so I thought I would try my luck again! , I have a joint bank account with my son but I acsidently put his long card number instead of mine even tho it's the same account anyways I notified leo vagas of this I resived a email saying that it's fine to use this card but any further deposits on this card will be void , I then opened up live chat to make sure with the relevant department that I can withdraw this time but in future use the right card I made sure 100% and they agreed that I can withdraw after they got through to the relevant department , I saved all emails and screenshotted proof of the live chat anyways today I got a email after my withdrawl got canceld and my account blocked stating that I used my son's card and it's not allowed even tho I have proof that they agreed I can withdrawl but not use the card again .
22 November 2019
Worst online casino every. It took me me 2 weeks to get my money as they kept asking for documents non stop. as well as they don't allow u to withdraw to alot of banks however they allow to deposit from these banks which is very stupid. You have no chance of winning what so ever, i have been playing for 3 days only and lost 14 k in total dont recommend what so ever. SCAM
people u can trust Leovegas because there amazing as well.
Leovegas has many good sportbetting options. im really happy an an vipmember of 63% forget all these negativ reviews because people hating on leovegas because they have a gamble addiction
21 November 2019
I have had been a loyal customer of Leovegas for quite some time, but over the last couple of months I had several issues whereby I made a deposit via Trustly and was taking from my account, but not added to my leovegas account. This is happened several times. I have now decided to cancel my entire account with Leovegas and also holding them liable for punitive damages. Have spend a lot of time and energy contact via Chat/Email/Phone and always the same answer we will look in to this come back to you via email. Please be careful opening an account with Leovegas, please also consider that they have received a fine as well recently for targeting certain customers in for example NL, which is not allowed!!!!!
18 November 2019
My problem is with the Panda Paws Game. When I first started playing it, I won big. But since then I noticed the game is super stingy. The panda often opens & closes its eyes immediately so you miss out on the bonus. When you do get the panda bonus you get the mind trick game which ends in you not getting anything. You hardly get the free spins anymore. I've played several times over the last year, and it's never ever been generous like it has the first time & last time I won big. Which makes me think that either its rigged OR they've changed something in the game so you don't win as much anymore. Just seems super dodgy.
Reply to your message: Blahblahblah. Same BS. Once you win a good amount & withdraw, you never win there again. So don't go back people! Take the money & run!!
I wish I could give negitive stars for this site. No problem taking your money but won't pay. My husband won a big amount of money and they refuse to pay him for no reason at all. I highly recommend Betway they do pay. Don't waste your money on LeoVegas l
had a few problems withdrawing my money, sorted finally after a while
LOGIN IN HAS BEEN DISABLED PURPOSELY SO THAT YOU CANNOT HAVE ACCESS TO YOUR ACCOUNT. ONCE YOU HAVE MADE A DEPOSIT IT IS GONE. TO GET IT BACK ALL SILLY EXCUSES LIKE BANK STATEMENTS, PROOF OF OWNERSHIP OF THE CARD ETC ARE ASKED TO DILLY DALLY THE FULL PROCESS IN THE BARGAIN THE CUSTOMER IS EXPECTED TO GET FEDUP AS HE IS FACED WITH A BIG WALL
La Le Lu
Leo Vegas has recently locked my account without giving any reasons.We Indians are being mislead by this casino company showing Malta Gaming License in all countries&looting our hard earned money ¬ replying satisfactorily to our queries on their altered terms and conditions.
Back in the day this site was good but not anymore I was a loyal customer until tonight have finally closed my account after watching my deposits being used up in record time yet again and decided enough is enough.
Gambling should be fun with a chance of having a good run for your deposit but with Leovegas lately you just keep hitting the button and watch your money disappear you might get a bonus round I say might???? but don't expect to see returns like the major sites.
Leovegas are spending too much time making sure they don't fall foul of the gambling commission regulations without looking at their one asset their depositing customers.
Leovgas will reply with the usual company script but after years of playing there I can safely say their reply will be just like their site same old B/S
Thieves and bad organisation. It took more than 6 hours to get my withdraw accepted but accepting my money takes 2 seconds. Live chat is a joke i was position 1 and waited more than 30 minutes after 20 minutes i thought my website froze or something. Biggest joke on the website of bookmakers. Unibet is number 1 getting a coworker within 15 seconds. Withdraw is 2 minutes . Getting a free bonus money from leovegas is like stealing a diamant from a juwelry is too hard. Cheap organisation.
Seems pretty unfair that all these bad reviews come up first here. My experience of Leovegas has been great - yeah I lose as well as win but when I do win I am paid within minutes to PayPal. If you are a legit player then there should be no problem.
WARNING!! THIS SITE IS A SCAM.
Worst online casino to deal with. I have been waiting 2 weeks to get my withdrawal now because the documents I've sent are 'insufficient' the same documents were fine weeks earlier when the withdrawal was much smaller. Customer service is rubbish I had on multiple occasions had the representatives tell me everything was sorted and I could expect it to be payed out, only to find a few days later when I asked what the hold up was that i needed to do more documents. I would highly reccomend staying away from this site and their rubbish.
as requested I contacted the customer support team. Again for the 100th time and sure enough the same result these scumbags just mess you around. Take your money no problems and find anyway they can not to pay you.
Hands down the worst online casino out there in terms of withdrawing money or dealing with customer 'support it's been 3 days already for what should be a 5 miniute bank transfer, I've had to send all sorts of personal documents multiple times to approve the withdrawal but after 3 days it STILL says pending. And then after all this they hit me with an account verification request to slow things down even more. Never ever ever give a single penny to these clowns, best options are sky casino or virgin gaming. I've dealt with 5 different customer service people all of whom have given completely different information and been completely unhelpful.
Been using leo vegas for over a year. Can't complain about winning/losing I'm probably more winning up to now. My complaint is withdrawal times, used to be go on live chat request for it to be pushed through, done in minutes straight to bank. All changed without any emails or notifications. Now takes 48 hours plus, live chat no help, no explanations, nothing. To go from minutes to days is pretty crap. So if you request withdrawal and win again 24 hours later you have to cancel that withdrawal and start again and back to the bottom of thr que. Pretty shoddy
If I could give it less than 1 star I would. Absolutely disgusted with this Casino Won’t go into detail due to legal action in hand. but they allow under age gamblers with disabilities. You don’t have to enter your 3 digit security code every time you deposit which led to a large sum of money being deposited more than once. Disgusting customer service won’t even remove my card only suspended the account which I want closed give up talking to them they are a waste of space
Leo Vegas casino has to honestly hand on my heart be the worst online casino I have ever played. Now their is numerous sources speaking about casino sites fixing online slots to benefit the financial status of the company with leo Vegas you 100% get this. I found their site depressing, money disappeared in half an hour with no features or small wins i certainly wouldn't call that fun and a good experience my response was to straight away shut my account with them the only loss I see from their greedy ways is that they will eventually lose thousands of customers and go bankrupt which I would really love to see. Their has to be some sort of fairness in online casino but a 5% payout is obscene. You may as well burn your money before playing this casino as I believe you would have a lot more enjoyment in doing that Good luck
10 October 2019
What a rip of say 20 free spin and bonus i got nothing gone on to gone on she telling me to take a sceen shot what s joke has i said i did she did nothing
07 October 2019
I would actually rate them a 0 star. After almost 2 months of them fighting with me and making up new excuses as to why they wouldnt unlock my account, they finally unlocked it but refused to provide deposits I made and that they already reassured me would be added to my account once it was verified. They stated I went against their rules which was a complete accident and they agreed with that previously and apologized for the inconvenience. This has been non stop miscommunication, dishonest information and promises made by the staff, and every excuse possible not to verify my account. I now hold concerns that they have scammed me into providing them very private information, right down to a copy of my divorce certificate. If they arent a scam site typically, they def fooled and scammed me and over such small amounts is really sad and concerning to me. I guarantee they will not provide my other deposit made into my account either even though they say they are looking into it further. I do not trust them on any info provided by their support staff through email or through chat.
06 October 2019
Took about 3 to 4 days but being a Canadian user...i created an idebit account and had the funds transferred there pretty quickly. Now im just waiting for idebit amd my bank account to transfer it into my accouny. They were pretty quick with the withdrawal once that was all set up. I would recommend Canadian users to set that account up prior to playing as Leo Vegas has issues depositing funds into most of the canadian major banks. So far so good! ;)
05 October 2019
One of the VERY BIG Scammer in online betting community. Dear Punters don't waste your time and money. I have spent about a Three weeks, I had lost initially the huge money, Later won small bit of them and tried for withdrawing.. Same story were told to me that have been telling to many punters for many years..that Document is improper. I have given all my documents though even I have got the same response..
These Leovegas are "Money suckers" . You can bet on Betway is one of the very good platform for betting and are very genuine...
04 October 2019
No star at all!!!!!! We won 3000can but its been 2weeks now we havent received a single amount! Just give the deposit amount we put in and we dont care bout the winning. They will block your profile if you will keep on following up them!
Varun R Nayak
It is a big scam all are frauds. lost my 10k rupees dont play with this
I am gonna share in my youtube, Fb and instgram channel so no one should become a fool. unless i get a refund.
My first 48 hours experience on leovegas.com
1) good layout. You really easily find the matches you want to combine.
2) fast draft after matches are over (no long delays, even on special things like esports)
1) "technical issues" during registration. When I wanted to chose my welcome bonus a technical problem showed up. I finished the registration and contacted the support.
2) Support doesn't manage it to answer within 1,5 days. Now there comes the weekend and I have to wait 2,5 more days untill I MAYBE get an answer? Really not a good service to a new customer. If I read the other negative reviews I might even not get an answer at all...
I feel scammed even before I tried to withdraw.
30 September 2019
App is fantastic. The experience is so smooth and beats any of its rivals hands down.
The negative I have found so far is with the withdrawal processing time. How it can take 48 hours I don't know! After reading some negative reviews on here, I really don't have much hope. According to my account, I am completely verified so let's see if they pay out.
4* review is pending me getting my winnings!
I will update shortly.
29 September 2019
Frauds.... Just to check My faith and future & their loyalty & I opened an account (after looking their different adds for providing 30000 bonus on the entry) --- Than they asked me to deposit minimum 800 so i would be eligible for the offer) i deposited 1000 - which is deducted from my account but now showing in their account since last one month !! - i have tried several chats & mails but could not get any help despite of they are asking me to upload my complete account information ---- to which how should i get the confidence as if the fraud can happen for 1000 ---- it can be happen to my account too ???? Beware
26 September 2019
leovegas a fraud site i am deposit money maney time no problems but withroul not done tell account verification maney time submit legal documents but not verify customer service not support maney time trying connect custumer support but queue position 7 4 5
21 September 2019
You guys are a fraud , im a trusted player at leovegas and play alot and now you wont pay me because of an incorrect bet setlement bundu mustafa scored for aarhus and you guys keep telling its an own goal its not i contacted the club aarhus and fifa and they told me bundu scored if you guys dont change this i will contact the gamecomision
20 September 2019
Professional Scammers!!! I deposited 4 times in one day and got the money no porblem into the LeoVegas account. The problem is when I used the 100% bonus they offer... it says that it failed and you dont get your bonus or your money to your account but it was charged to your bank account.... To add on top of that they took it upon themselves to make 6 more withdrawals off my bank account. In total instead of being charged 4 deposits I got charged for 14. Complete BS and scam. You'll never see your money again son't bother using this site.
Now i'll probably receive a reply stating how they have an increase in users("because they're so popular") and that my situation is my fault, and that I didnt keep track of my deposits. GARBAGE.
19 September 2019
Was skeptical of attempting to make a withdraw due to all of the negative reviews listed on this site. But my experience with LeoVegas has been great and straight forward! I made a withdraw of $900 and received it in less than 48 hours. By law they have to ask you for all proofs of ID as well. Any problems I recommend chatting to someone via the live chat and it speeds everything up!
18 September 2019
This casino has been ridiculous and they have taken every Avenue not to refund my small deposit. It is such a small amount, I cant imagine how ridiculous they will be if someone wins a large amount. Their response times are outrageously long, their live chat support is useless in managing any real issues or providing answers or help with concerns. I was locked out of my account after many deposits because I needed to verify my account. The upload links for documents would not work so I emailed them. It took a week for almost every response and each time made ridiculous reasons why I needed to resend documents but each time I complied. I finally decided to cut my losses, and I randomly received an email stating everything was verified and once I changed password my account would be good. I decided to give the casino another chance at that time so went to log in and it states my account is locked. I get booted off chat 6 times before I choose to email them my issue. I receive an email 2 days later informing me my birth certificate has a different name than my license. To my at 63 years old, it is obvious when I got married I changed my name to my husband's. They now require a marriage certificate for a marriage that ended 30 years ago and my ex husband is not even alive any more. That was outrageous to me. Now I want my pissy deposit back and am told it was invalid so I already received it and that is a complete lie. The site is not worth anyones time and I dont feel you will be paid appropriately without a fight
17 September 2019
Awful support system that will lead you on with long emails and completely ignore your messages. They will take your money and then close your account!! Joseph made my experience a nightmare.
16 September 2019
Wow I am shocked to see so many negative reviews.
I have always had a positive experience with LeoVegas with fast withdrawals as well as fantastic customer service.
I think some people on here just lost some money and took it out on the casino. They are awesome here.
13 September 2019
Never had a problem with Leo Vegas until now!! Won £250 on the 11th September, withdrawn the very same night, been waiting 2 days for it to be approved still nothing. Email them with the situation been told the same thing by what people have said on here, "backlog of payment service provider" a load of **********!!
Will be reporting this to the gambling commission with proof.
Beware of their promotion terms!!! This website isn't at all like other casinos in which you can deposit funds and receive bonus funds immediately! They expect you to deposit and wager 1750x before they will credit you with bonus funds! Who in their right mind would spend 1750x of real money for a £50 bonus??? SCAM SCAM SCAM SCAM SCAM!!!!
10 September 2019
Hi everyone jus to warn everyone about this is the most horrible worst online casino ever 🎰 it is named Leo Vegas these guys are thieves and real low lives I started playing with these guys about 2 months and over that time I’ve won over 3 thousand pounds but each and every time I tried to withdraw the money they said they have a back log of transactions they are processing which is clearly nonsense them winnings of mines I never got to see as they never released my money and instead they delivered rubbish customer service and gave me empty promises ! STAY WELL CLEAR OF THESE GUYS THEY ARE PROFESSIONAL THIEVES
06 September 2019
I tried depositing 1k to check out if these guys are authentic. To my surprise they proved right. They are scammers. Money got deposited, however it is not reflecting in the deposit account. When I tried reaching out one of their chat agent. After a long wait of 30 mins gentleman called David comes out saying share the proof. I have already given debit message that I have received. He says send screenshot to support. What an useless answer it is. I informed him it's a credit card payment and the transaction will take 2 odd days to reflect. He says send proof with screenshot, else we can't do anything. Why the hell I should wait depositing my money with you guys.
I have sent an email to their support email id. Received no confirmation that they have received my complaint. Pathetic.
This site is the worst casino I have ever dealt with.. I won 40 quid...so I decided to withdraw it..no chance.
I'd changed my bank card and cut the original one up..as you do..but they wanted proof I had this card..they said I could go to the bank and they a letter showing the card is not in use now..but the bank would not do this..I told them and they would not have it..the person on chat Gareth even swore at me..all over 40 quid...so I closed my account and left the 40 quid..for them..as they obviously need it more than me.. I wouldn't touch these cowboys with a barge pole.. my advise is to stay well clear..and by the way all the good feedback is off leovegas not ordinary people..as the online address is same as leovegas..so they are cheating on here too.keep away.
04 September 2019
It is a big scam...
First you make winnings and then they start to not add your winnings to your balance and claim that it is a technical error. So both your stake amount and the winning disappear from your balance with no records. I have lost a lot of my balance because of this. It seems they scam people by this way and claim it is a technical error. Don't even try! Do not waste your time and money on this site!
31 August 2019
Hi, joined with leo vegas about 4 days ago, won small amount and withdrew £40. Now I see all this trouble people are having, dont think I will be getting paid. 3 days now, still showing processing withdrawal. I have not been asked about verification. I always make small deposits, if I have a small win I make a withdrawal to see if im paid, if not at least i have not lost much. But certainly will complain to gaming commision. Hope they do the right thing.
30 August 2019
LeoVegas wasted my time further this evening, when they assured me £20 free bet was awarded but does not show on the site, not on account or betslip. Then you cannot place bet as its asking for additional funds. What a bunch of liars and scam artists. I will now let IBAS and Online Dispute Resolution deal with this as these lot are a bunch of timewasting liars and frauds, who lie thru their teeth about free bet awards and their online chat staff are the worlds worst. Never have I encountered staff that keep you on hold for 30 mins just to locate and look up your account. then, they do not know what they are looking at. acting dumb most likely to rip the customer off! I have had it with LeoVegas and their continued lies and dirty tricks, tactics. I will also be reporting them to the Advertising Standards Agency as their advert for promotion, £20 risk free bet is both false, inaccurate and misleading.
Requested a withdrawal to PayPal almost 2 weeks ago, which was not received - PayPal confirmed the transaction was not made. I have been asking customer services to confirm the status of my money for a week now, with no update apart from 'it has been passed on to our verifications team'. I have asked for updates several times since then, I get the feeling no one cares and that this may never be resolved. Very poor customer services and hugely disappointing.
27 August 2019
Been trying to withdraw my funds for close to 2 months. Everytime they come with an absurd requirement. Either change my account or change the withdrawal method.
Finally they said on 14th Aug they had done the transaction and till date (Aug 27th) I have not received the funds. They went to the extend of saying that the bank is not transferring the amount to me but they have transferred to my bank.
They gave me a transaction number which the bank said does not exist. And they repeatedly ask for my bank statement. When I ask for proff that they have done the transaction, they simply say that they are not supposed to share the information.
22 August 2019
I too am puzzled with the bad reviews.
My experience has been fantastic - good selection of games and fast withdrawal system which beats most other casinos hands down.
20 August 2019
I am very surprised to read the reviews about this casino.Documentation was quick and hassle-free. Great variety of games. Very quick withdrawal. Good profits and 0.60 - about 1200 pounds. The casino is very good, today I earn, tomorrow the money is in my bank account.
19 August 2019
The LeoVegas website is not so easy on the eye, events are a bit clustered in the website. Also at the initial opening of the site it takes time to load. Besides that, they have good bonus offers and a lot of markets to choose from. Payouts from this bookie is pretty fast. Customer service runs 24/7 and they have live chat.
18 August 2019
I got my money np need better odds
17 August 2019
Will never use leovegas again, i won some money and used the fast payment option for withdrawal, supposed to take 2 mins but 3 days later i get an email asking for id they wanted a bank statement in pdf format and a photo of my bank card now bear in mind i have withdrawn a few times already and have already shown and uploaded proof of id otherwise i wouldent have had my winnings in the past anyways they tell me i need to upload proof again because im using the fast withdrawal method so i uploaded bank statement and my card then 2 days later my withdrawal had been cancelled and they told me the id wasent anygood so can i use the old method to withdraw to my bank card, i have done this and it got approved but i still dont have my money its meant to be with me monday or tuesday at the latest so about 8 days to get my winnings once the funds are in my account im closing my leovegas account i feel very let down by the service i would say to anyone do not use the fast withdrawal method it doesent take 2 minutes its more like over a week with problems all the way through
15 August 2019
14 August 2019
Wouldn't even give them 1 star, put £1080 deposit on and withdrew £280 8 weeks ago, verified everything they asked for and been told it's on its way, well where is it, disgusting site avoid at all costs ,Keith
I have been very skeptical of this website, especially when I won $15,000 and haven't been verified by Leo. After reading all these reviews I felt this casino would screw me over and delete my account and keep my winnings.
During verification, I gave them all my documents. I didn't have a passport so they accepted my birth certificate as part of my country of birth.
I have then been verified and been able to successfully withdraw my winnings. This is a safe website, I do not understand all the negative reviews, either you all lost and are sore losers, or you don't provide all necessary documents they need.
10/10 for Leovegas
13 August 2019
first i made a deposit of 350 dkk, won 500 dkk, pretty happy.
then i try and go for one of my favourites, "gonzo's quest", in 1021 spins i got 0 bonus rounds. when the bonus finally hit after 1022 spins, it paid me 30 dkk. the game has a RTP of 96%. lost the profit. seems legit. 25 lines game.
then a couple of days later, i added another 250 dkk to the site, and went onto "dead or alive 2", the game has a RTP of 96.8%
9 lines, 500 spins no bonus rounds. lost it all.
the day after added 200 dkk. went onto "book of dead" that has an RTP of 96.21%. 200 rounds with minimum bet, no bonus rounds, no wins. lost all again.
today i added 150 dkk. went onto "book of dead" again did 200 spins 0 bonus rounds. lost all.
is it possible to win on this site more than once, within a money range of over 2000 dkk?
other than that, fun site, with loads of games to play. tell me i was just unlucky.
01 July 2019
LeoVegas Sport is a bookie that a pretty cumbersome website as well although it will not look it at first. There is no main sports menu and everything in is contained in the top menu under Casino, Live Casino and Sports. All are drop down menus and when you click on any one of them, you get to select from other menus, which brings the argument that the site should be redesigned. They offer competitive odds like many major bookies out there and they have a wide market. The site is easier to use if you consider their in-play betting.
02 April 2019
Good bonus and offers available. In my opinion it is pretty good betting site with a good choice of markets available on all sports.
25 March 2019
Site is a little bit slow . Fast payouts. Overall, a good experience.