LeoVegas Sport PLAYER REVIEWS(1429)
Barry
17 April 2024
Comment from uk.trustpilot.com
Stay well clear of this company (BetMGM) they are fraudsters, their chat help lines are operated by ‘bots’ designed to send you round in circles and keep your money…. They present obstacle after obstacle preventing them from returning you your money…… Stay clear, Avoid, Do not sign up.There are way better, trustworthy gambling sites
Mohammed Abujbara
16 April 2024
Comment from uk.trustpilot.com
Please unite with me so we can legally report LeoVegas , been 4 months depositing money and I never won , I have spent so far 67000 euros , we can judge them and find out the way how they scam people , I only need unite from people who are living in Europe
Chloe
12 April 2024
Comment from uk.trustpilot.com
Scammers not letting me withdraw the money I deposited because they are verifying my account. I have sent all documents they asked for ages ago and still ‘verifying’ and won’t give my money back
Bogna
10 April 2024
Comment from uk.trustpilot.com
Don’t play! Find another one casino. This casino is a scam!!! Do not win here. Game restarting all the time bonuses missing. Scam!!!
Brendon
09 April 2024
Comment from uk.trustpilot.com
I like how they have a good selection of games and most are entitled to an in-house jackpot
Harjinder
09 April 2024
Comment from uk.trustpilot.com
How Leovegas has over 2 stars is beyond…How Leovegas has over 2 stars is beyond me...i would give it -3 stars myself if i could.I have not come across a casino website like leovegas that withholds money and refuses to pay out regardless of the documentation for verification you provide. First of all i do NOT RECCOMEND anyone! ANYONE! to open a account on this website if they want to have a successful withdrawal to come through.According to the gambling commission Group 2.a: Trusted Government Documents- Certified birth certificates issued after birth allowed. So why the extensive excuses of wanting a more deep verification process... Im sure this casino is well aware applying for a citizen card and passport can take up to anywhere from 2-3 weeks to a couple of months... Yet they absolutely refuse to even acknowledge or even give alternative methods' to verify. (No way to contact them over the phone to discuss issues). If Proof of address, Proof of Id Certificate, Card holder details, Proof of Expired passport can back up the birth certificate details and the details entered into the account then there must be some truth to it. I cannot even fathom how they be blatantly blaming their customers for verification issues when they do absolutely anything to hold your funds, no surprise if this carries on most customers will become 1-star reviewers of this website.According to the gambling commission - All online gambling businesses must ask you to prove your age and identity before you gamble. Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point". Yet they let me deposit before verifying even stating my account WAS verified hence why i deposited under the impression my account has been verified so i can continue to play until i want to withdraw.it seems a breach in section 17.1.1 has been done - Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. If this is what they do to every customer, it could have been reasonably foreseeable if i got a withdrawal request through they would then request verification when this could have been done before even allowing me to attempt to deposit.I have 2 withdrawals of total £1400 on pending £1400! surely if you cannot accept my verification that has been sent then at least refund all deposits made and rebuke and deny any withdrawals made to make it fair.How am i allowed to deposit over £2000 if leovegas had not verified my account and then dare to say they will close my account.Best believe i regret not listening to all these 1/2-star reviews which outlines most of the problems this website has brought to customers repetitively. I just hope leovegas can have some sort of compassion and atleast refund my deposits and rebuke the withdrawal instead of making excuses after excuse... Updates incomingYou know for a fact i have valid reasons not to provide id yet you are not helping coming up with a solution.. since when was citizen ship card not allowed to verify. I have had this problem before where kwiff came to the resolution to just close my account void the withdrawals and return all my deposits and im sure thats betfreds policy as well as far as im aware. IM REQUESTING to close my account due to the check you all failed to run in the time of my 2 years of lenghty depositing and once i did checkout miraculously you all put an block on my account. i want genuinely nothing to do with this casino close my account a refund all my deposits.
Claire Dormer
08 April 2024
Comment from uk.trustpilot.com
Really enjoyed playing the big variety of slot games and the quick withdrawal was fab to 🙂 normally make you jump through hoops on other sites and make you wait ages to but not LeoVagas.Hope everyone has the same good experience as I have had so far 👍
Harjinder
07 April 2024
Comment from uk.trustpilot.com
How Leovegas has over 2 stars is beyond me...i would give it -3 stars myself if i could.I have not come across a casino website like leovegas that withholds money and refuses to pay out regardless of the documentation for verification you provide. First of all i do NOT RECCOMEND anyone! ANYONE! to open a account on this website if they want to have a successful withdrawal to come through.According to the gambling commission Group 2.a: Trusted Government Documents- Certified birth certificates issued after birth allowed. So why the extensive excuses of wanting a more deep verification process... Im sure this casino is well aware applying for a citizen card and passport can take up to anywhere from 2-3 weeks to a couple of months... Yet they absolutely refuse to even acknowledge or even give alternative methods' to verify. (No way to contact them over the phone to discuss issues). If Proof of address, Proof of Id Certificate, Card holder details, Proof of Expired passport can back up the birth certificate details and the details entered into the account then there must be some truth to it. I cannot even fathom how they be blatantly blaming their customers for verification issues when they do absolutely anything to hold your funds, no surprise if this carries on most customers will become 1-star reviewers of this website.According to the gambling commission - All online gambling businesses must ask you to prove your age and identity before you gamble. Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point". Yet they let me deposit before verifying even stating my account WAS verified hence why i deposited under the impression my account has been verified so i can continue to play until i want to withdraw.it seems a breach in section 17.1.1 has been done - Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. If this is what they do to every customer, it could have been reasonably foreseeable if i got a withdrawal request through they would then request verification when this could have been done before even allowing me to attempt to deposit.I have 2 withdrawals of total £1400 on pending £1400! surely if you cannot accept my verification that has been sent then at least refund all deposits made and rebuke and deny any withdrawals made to make it fair.How am i allowed to deposit over £2000 if leovegas had not verified my account and then dare to say they will close my account.Best believe i regret not listening to all these 1/2-star reviews which outlines most of the problems this website has brought to customers repetitively. I just hope leovegas can have some sort of compassion and atleast refund my deposits and rebuke the withdrawal instead of making excuses after excuse... Updates incoming
Bogna
06 April 2024
Comment from uk.trustpilot.com
Unfortunately I started playing without reading reviews here. Spend more than 1k nothing win. Game restarting when you start winning. Bonus missing. I won’t be playing anymore. Scammers!
Emma
05 April 2024
Comment from uk.trustpilot.com
Takes a really long time to withdraw my cash, still hasn't arrived at my bank account. I do prefer this app to others though, well the games
Joshua Caldwell
02 April 2024
Comment from uk.trustpilot.com
Absolutely awful company. None of their policies are clear, their communications and justifications for voiding bets are all over the place and inconsistent, and the moment you win money you get so heavily limited that it’s not worth betting. I made $1876 (only 1200$ profit) over the span of 2 weeks and was limited to 2$ or under on any bet. An absolute joke of a sports book
Lee Wagner
01 April 2024
Comment from uk.trustpilot.com
They are scammers. Do not honour bonuses. They also reset the games to not give out high bonuses. I have screenshots that I was highest level of multipliers in a game and the whole system reset. Despite hundreds of pounds the customer service told me I was wring even though I have the screenshots. SCAMMERS - Reporting to Gaming Commisson.
nitin grover
31 March 2024
Comment from uk.trustpilot.com
Leo Vegas is asking for a name on a bank debit visa which is not an option with td bank in Canada they verified my account through flink and I uploaded the statement and also the front and back of the card still want more documents aweful experience
Larry Banzon
30 March 2024
Comment from uk.trustpilot.com
I have to warn you all not to play on this Casino. It seems that you will just have fun but will never win. They will just take your money, trust me. Better play Unibet or Casino Go as i have a great winning experience with them. And for that...you earn 1 star ⭐ and 5👎👎👎👎👎.
Paul
27 March 2024
Comment from uk.trustpilot.com
Where to begin..... I open an account and was asked to verify my account, which i have no problem doing. I uploaded my driver license, which was accepted no problem. I went onto my sky account and downloaded a PDF file of my bill and it was rejected as it did not display a Eircode(postcode) ok which understandable, I then realized all my bills don't have Eircode's as they were new in Ireland the past 8 years or so, but I found out my revolut has one, so i downloaded this again and submitted this as a PDF format to be told by Mark that it looks scanned ? I was chatting to another agent before called Michael who said the best way to submit proof of address is via PDF format, so there is confusion between the staff. You guys really need to check other peoples PDF files of other players for scanned documents from the revolut app!! I would not recommend this site to anyone as the agents are contradicting themselves and i have just wasted 2.5 hours going round in circles
Anonymous
25 March 2024
Comment from uk.trustpilot.com
If I could I’d give 0 star I got 15 bonus on one specific game one after another took over 100 pounds of me on a low stake and all paid 3 pounds two pounds not asking for hundreds but how can that many bonus give you those pay on one game I will never play on leovegas
Shannon
16 March 2024
Comment from uk.trustpilot.com
Great site easy to use loads of different choices of games to use friendly customer service to 😀
Mark
15 March 2024
Comment from uk.trustpilot.com
The gaming site goodAlthough I have been waiting for my winnings to be paid for 4 days and I contacted the customer support and they told me that they are looking into it so I will have to reserve judgement until I am given an explanation
Misha Twins
13 March 2024
Comment from uk.trustpilot.com
I never had problems with LeoVegas, been with them for about 5-6 years now, the customer service is always on point, quick to respond and satisfy your needs, withdrawals are instant if you use direct bank transfer, and a few hours if you withdraw to your card. Their customer service always stands out from any other sites that I use. Game selection is always good and had some good wins on it too. So if you have all the verifications completed properly you should not have any problems with this site, i don't know why people are writing bad comments!
Sam
13 March 2024
Comment from uk.trustpilot.com
Won £12000 one was their own bonus from the site and then another was a couple of big slot wins. Tried to withdraw took me from being Verified to asking for documents sent documents told I'm no longer allowed access to any of their sites and they took the money.. Good luck if you win anything with these guys :(
Ruan Venter
11 March 2024
Comment from uk.trustpilot.com
It's a pretty cool online gambling website. They have a wide selection of casino games and sports betting options, so you'll never get bored. The website is easy to navigate, and the mobile app is super convenient if you like playing on the go. Plus, they offer some sweet bonuses and promotions that can boost your winnings. Withdrawals are easy and swift wich really makes this casino stand out from the rest !
Kent K.
10 March 2024
Comment from uk.trustpilot.com
Dont use Them….. Its easy to place money but IMPOSIBLE to redraw Them back to your account.They steal your money….
Daniel mchugh
10 March 2024
Comment from uk.trustpilot.com
Games are simple and fun, depositing and withdrawals are easy to do and you can set yourself limits, plus winnings ain't as rare as other gaming platforms.
Lewis
08 March 2024
Comment from uk.trustpilot.com
Please do not use LeoVegas or any of their brands. They do not care about their customers. They completely failed me as a problem gambler. Their responsible gambling tools were non-existent. They have absolutely zero morals and are simply in it for the money. I will be reporting them to the UKGC and taking legal action. AVOID.
Matt
06 March 2024
Comment from uk.trustpilot.com
Would give no stars if possible. Verified my account, all was fine. Made a few deposits, as soon as I win and want to make a withdrawal, they close my account with immediate effect. Avoid! They just steal your money.
Tina
06 March 2024
Comment from uk.trustpilot.com
As this is an online casino, I appreciate the process of verification. This actually provides comfort to know that their security, responsible gambling and support is available. As a gambler, I have lost a lot of money, but this is the nature of gambling. During times when I lost money, LeoVegas did their due diligence to ask if I needed assistance and ask me to reflect on my gambling habits. This was an eye-opening experience. LeoVegas gave me the skills to make an informed decision. I have never experienced this with other online casinos. During times when I won a lot of money, LeoVegas always deposited my winnings in a timely manner. Their online support and assistance is great. Overall, my experience has been great.
Raxxy
05 March 2024
Comment from uk.trustpilot.com
LeoVegas has got to be the best casino out there. I've had some of my biggest win's from here and the withdrawals have always hit my bank account within 60 seconds of requesting them if you use the bank transfer method. The slot selection is amazing and the site is fast and easy to navigate. Customer service also has been very helpful when I have needed them. This is how a casino should be, hassle free fun if you follow the rules. I was surprised to see so many negative reviews for LeoVegas but from my experience I have only positive things to say about here. Good job and keep up the great work guys!
Oroklini
04 March 2024
Comment from uk.trustpilot.com
Probably one of the best online gaming experience, lots of new games, withdrawals is easy and quick, overall i am very impressed
Paul Cummins
03 March 2024
Comment from uk.trustpilot.com
Brilliant 😀 easy to use and a very quick payout after a win
Adam Boutin
02 March 2024
Comment from uk.trustpilot.com
My account is fully verified. I played a lot and I earned large sums of money. As soon as I won $4,000 they blocked my account and they won't let me withdraw my money and they don't want to tell me why I'm banned from their site.
Ligma Balls
02 March 2024
Comment from uk.trustpilot.com
It just feels like scam and there's nothing you can do about it, except avoiding it.
aron cummings
01 March 2024
Comment from uk.trustpilot.com
Signed up, deposited £10. Won a little, probably would have carried on winning but was pretty late. Decided to withdraw, no issue, money in my bank by morning. These negative reviews are not worth going off. Actually a decent site.
Teebee
01 March 2024
Comment from uk.trustpilot.com
Joined sent in verification accepted played won massive amount withdrawal received 2 days later suspended my account for winning a massive amount wouldn't bother playing guys but on good side I won big 😀
Matt Jones
01 March 2024
Comment from uk.trustpilot.com
This has to be the best slot site I’ve been on with the latest slots to the old classics, online assistants if you need help. Paying money onto game is so simple and when you withdraw your winnings your paid straight back to your bank account. Finally fount the site that suits me
Laura Millar
27 February 2024
Comment from uk.trustpilot.com
I used to love Leo Vegas, I was fully verified but now they let me deposit money then straight away blocked my account until verified again. This was 6 days ago and still not verified and they can’t provide an update plus I can’t withdraw my deposit back. I understand now the bad reviews. Something has changed at Leo Vegas service is really bad
Theresa Smith
24 February 2024
Comment from uk.trustpilot.com
Just recently I'm experiencing NO WINNINGS after free spins or collecting coins....!This is happening way too often....They even took off a game I was playing halfway through...Just spent £80 and won 10 free spins just it paid out ZERO........Stop ripping people off....!
Triona
24 February 2024
Comment from uk.trustpilot.com
Joined this morning over €100 wiped out in minutes . Trying to verify account is hard have to wait till they ask for documents and there is no live chat which is a huge no for me
Jack
24 February 2024
Comment from uk.trustpilot.com
Stay away from Leovegas. I have reservations that its not a real live table. I played Roulette, the girl called the winning number while ball was still hopping around. In another time, I played multiplay and left my spins on auto, I came back after 10 mins and it had not moved...how? Its live....i was unable to get joining bonus.I'm done with it.
TheMario1947
19 February 2024
Comment from uk.trustpilot.com
In the end, those scam sites are all the same.All want robb your money.When take your deposits, no questions asked.When comes to payout, God hel us.Scores of emails. live chats, tons of documents.But the result are the same...no money, forget it.These people are nasti and corrupt.Prey on desperate peoples, to macke theys living,Leovegas are no different.Stay away please.
ALESSANDRO DARIA
16 February 2024
Comment from uk.trustpilot.com
they have no code of ethics and respect for responsible gaming and if they see that a player is under attack from gambling addiction they make him play until he loses all his money and is unable to help his family and children. These are not. entrepreneurs but more
Modestas S
15 February 2024
Comment from uk.trustpilot.com
I dont know but i never ever had problem with leovegas.. deposit in 1 second and withdrawal money coming in 10 mins to my Visa card. Im happy with everything.
Iqi
09 February 2024
Comment from uk.trustpilot.com
It’s funny how they accept ur deposit so quickly with no issues but there are a TON of issues when it comes to withdrawals. Always extremely slow and currently I am waiting for over a month for my withdrawal of a grand. They asked for stupid documents that have nothing to do with my deposits such as expired bank cards used and after giving them all documents they required they said my account is in review and that there is no time frame for when it is done and no withdrawals can be processed within this time. Basically i can turn 89 in years and they will still be holding my money…..until I get notified with an email about the update! Jokers.
Luke
08 February 2024
Comment from uk.trustpilot.com
Customer service terrible .Would let me deposit and when I tried to withdrawal my winnings I couldn't 2 hours been past 2 and from . Explained it was giving me anxiety in the end they blocked my account because I said I needed the money for electricity etc not that I should have to explain and they made me deposit an extra £10 so that I could withdrawl the monies owed and stoll didn't work then asked me again to try I've had to report this company and will make it public how they treat there customer .If they let you deposit they should let you withdrawal
Stan Bartlett
08 February 2024
Comment from uk.trustpilot.com
Avoid their casino offers. Had an offer, deposit and wager £10 x 1 then get 30 free spins. Did the wagering doing 5 bar gates as I went. No free spins. Contacted them and said I hadn't wagered enough. I pointed out that the £10 I deposited had gone. They wouldn't budge. Looked at gaming history which showed about a third of my wagering was not on there. They are crooks!!
Neal R
01 February 2024
Comment from uk.trustpilot.com
Scammed me out of my winnings when I asked the chat why it wouldn't deposit my winnings into my account they suspended my account. Stay away from this site scammers.
Consumer
31 January 2024
Comment from uk.trustpilot.com
Okay so just want to make one thing clear I won and the money was in my account within mins via Bank transfer all the negative reviews are from people who lose a lot and blame the bookies, so far so good
Mas G
30 January 2024
Comment from uk.trustpilot.com
I Played 1200 Euro in Slots and i won nothing , right nothing , this is Not luck Game because you just loosing
Cody gibbs
29 January 2024
Comment from uk.trustpilot.com
My account said it was verified so tried to withdraw £90.It let me withdraw and in the morning I can't access my account.Spoke to a agent and they can't find my account but they can when I emailed them and sent more documents a week has gone past and I'm still waiting on my £90.Not impressed they are happy to let you deposit thou
Drew
27 January 2024
Comment from uk.trustpilot.com
LeoVegas will take your deposit from your bank account, but then not deposit it into your LeoVegas account. They do not respond via emails, they will not provide a phone number, and their live chat does not work either, they just keep kicking you out of the app, and your live chat is erased. They are a fraud and scam! Beware!
Margaret McIntyre
18 April 2024
Comment from uk.trustpilot.com
I was a new customer here, the last few days. Their is no games no payouts. If you buy bonus games which cost money you get winnings of 70 cent sometimes less over a euro 99 percent loss. This is a scam site, every slot I played always had games in games, not this crowd. They don't honour bonuses. You ask the question why is there no winnings after playing for hours. It's random, it's luck. What a load of rubbish. After playing in a good bit of money, I don't buy their crap Don't use this site no bonuses, no bonuses in games just a cliff edge drip from 100 euro to zero.Gambling about winning losing fun and free games. Here no fun, no games just lossesAdditional noteI seem to notice ye put up a generic response as in all sites the same.I will respond to that, that is a lie, because I get play from the same games on other sites. Your response is a sad response for the fixing and scamming of machines. Don't talk for other casinos sites, because I have played these games on other sites and your statement untrue. again another sad response, ye are very dismissive and defective.Please people don't use this site you get to no winning not even free games. Be warned
I was a new customer here, the last few days. Their is no games no payouts. If you buy bonus games which cost money you get winnings of 70 cent sometimes less over a euro 99 percent loss. This is a scam site, every slot I played always had games in games, not this crowd. They don’t honour bonuses. You ask the question why is there no winnings after playing for hours. It’s random, it’s luck. What a load of rubbish. After playing in a good bit of money, I don’t buy their crap Don’t use this site no bonuses, no bonuses in games just a cliff edge drip from 100 euro to zero.Gambling about winning losing fun and free games. Here no fun, no games just lossesAdditional noteI seem to notice ye put up a generic response as in all sites the same.I will respond to that, that is a lie, because I get play from the same games on other sites. Your response is a sad response for the fixing and scamming of machines. Don’t talk for other casinos sites, because I have played these games on other sites and your statement untrue. again another sad response, ye are very dismissive and defective.Please people don’t use this site you get to no winning not even free games. Be warned