LeoVegas Sport PLAYER REVIEWS(1436)
Stan Bartlett
08 February 2024
Comment from uk.trustpilot.com
Avoid their casino offers. Had an offer, deposit and wager £10 x 1 then get 30 free spins. Did the wagering doing 5 bar gates as I went. No free spins. Contacted them and said I hadn't wagered enough. I pointed out that the £10 I deposited had gone. They wouldn't budge. Looked at gaming history which showed about a third of my wagering was not on there. They are crooks!!
Neal R
01 February 2024
Comment from uk.trustpilot.com
Scammed me out of my winnings when I asked the chat why it wouldn't deposit my winnings into my account they suspended my account. Stay away from this site scammers.
Consumer
31 January 2024
Comment from uk.trustpilot.com
Okay so just want to make one thing clear I won and the money was in my account within mins via Bank transfer all the negative reviews are from people who lose a lot and blame the bookies, so far so good
Mas G
30 January 2024
Comment from uk.trustpilot.com
I Played 1200 Euro in Slots and i won nothing , right nothing , this is Not luck Game because you just loosing
Cody gibbs
29 January 2024
Comment from uk.trustpilot.com
My account said it was verified so tried to withdraw £90.It let me withdraw and in the morning I can't access my account.Spoke to a agent and they can't find my account but they can when I emailed them and sent more documents a week has gone past and I'm still waiting on my £90.Not impressed they are happy to let you deposit thou
Drew
27 January 2024
Comment from uk.trustpilot.com
LeoVegas will take your deposit from your bank account, but then not deposit it into your LeoVegas account. They do not respond via emails, they will not provide a phone number, and their live chat does not work either, they just keep kicking you out of the app, and your live chat is erased. They are a fraud and scam! Beware!
Joe M
25 January 2024
Comment from uk.trustpilot.com
This casino have Rtp less then 50% on slots.Infinite amount of dead spins.They even cheat on vip bonus for customers.Stay away. After reply from LeoVegas: Casinos feed us with this nonsense. Nobody believe it anymore. I been playing slots at LeoVegas for 9 months spend more then 15 000 eur playing 1 eur stakes. Nothing is random everything staged. No back to back wins. Slots pay 300x after that takes 1000x. Over and over. There is too much money involved.Fraud bussines. I dont even trust gambling regulators.
Krista M.
23 January 2024
Comment from uk.trustpilot.com
They temporarily locked my account in sept. Of 2022 because I was getting put through a million hoops to cash out $250.00 and made a comment about needing the money, because they kept saying me excuses, they took it as I was playing beyond my means. I tried for a year sending bank info over and over, even though I withdrew $290.00 just 3 weeks before my account was locked..,,so a year ago I gave up on the whole thing. Then I seen a Leo Vegas add.so I remembered the money they had on my account and last week emailed them 5 times and talked to support 5 times about resuming my play….same shady support as 2 years ago…. Run around answers about following procedures n waiting my turn in succession …. The service is opposite my dealings with other online casinos like 32Red, Bet365 n so on, if they don’t unlock my account very soon I’ll be going to the authorities in Canada…,How can they advertise and treat customers like this with money involved? The worst experience in 20 years of online gambling. If support read this my name is Krista Macgregor Do your job and let me use my damn money that u have had for over 2 years!!!!! Unless your whole business model is getting players so frustrated they give up and leave their winnings with you….according to all these horrible reviews I might have a great point. How can you be traded publicly and treat players like garbage
Ricardo
22 January 2024
Comment from uk.trustpilot.com
Yet another scammy gambling site. Btw, to get your welcome bonus you need to wager £1250 in spins ahaha ridiculous. Stay well away. Only good reviews are by paid bots or the few lucky ones. The rest of us are simply donating.
Shane Richardson
21 January 2024
Comment from uk.trustpilot.com
I was surprised to see a low score on trust pilot I put a tenner on and drew out £25 after half hour play it was paid into my account within a day 5stars from me guys !!!
Arnold
21 January 2024
Comment from uk.trustpilot.com
I'd give this company zero rating if I could. I had my account closed some 3 weeks ago because I won a few correct score bets I got from (Brunohade) on Instagram consistently for 15 days. I wanted to discuss opening a new account with them. They've advised I have permanent ban and not able to open a new account. They added that the decision cannot be reversed. What sort of support is that? That's outrageous Now I have £48,000 pounds I can't withdraw.
Robert Kearns
21 January 2024
Comment from uk.trustpilot.com
Misleading process for signing up to bonuses. Basically amounted to a bait-and-switch. Poor support after complaints about this. Very disappointing.
Mark
20 January 2024
Comment from uk.trustpilot.com
Will steal your money stay well away from them. 0 customer support other than robots on repeat. For example you will place a bet on a game of football which you would think is 45 mins per half right? Only for the game to be played over 40 minutes a half and they won't void your bet. You can accept it if you lose on something that is fair but not when a match isn't played in its full duration. Would give minus stars if I could. Definitely do yourself a favour and sign up to other bookies where you don't have this issue. Customer support useless and won't help you other than repeat themselves with the money the company has stolen off you.
Janice
19 January 2024
Comment from uk.trustpilot.com
I love the variety of slots that you have. I hadn't played Leo Vegas for a while, so I was also very pleased with the fact that you had changed to allow funds withdrawal by e-transfer as opposed to having to go through another party (ie. Instadebit), it is much faster and more convenient as previously my bank did not accept transfers from your site.The one thing that I find disappointing is that there seems to be more games now that I am unable to play based on location, I wish they were open to all.
Christopher
18 January 2024
Comment from uk.trustpilot.com
Just easy and friendly service you provide, wether it’s updating to verify yourself or payouts 10/10 cheers
Ryan
17 January 2024
Comment from uk.trustpilot.com
Games seemed sketchy! The digital image of the card was on the screen before the dealer even turned over their card.I decided to withdraw the little bit of money that I was up with and I had to jump through hoops for a week to try and cash out.
Peter Bäckgren
15 January 2024
Comment from uk.trustpilot.com
13 months and no bills are ever accepted as proof of address. Nobody uses logos anymore but finally had a bill with a logo which was supposed to be the big problem. That utility bill still got rejected. I guess they want a logo size of 467x1312, exactly 7 colours. The site was not bad before the payout problems totally wrecked it.
Adam Mysliwy
11 January 2024
Comment from uk.trustpilot.com
In reading these reviews they all seem very accurate. Limited payouts, restricted deposits and withdrawals, worst of all the site is slow and cuts out during play making it very concerning about the legitimacy of it. Much better sites out there to play, can’t believe they’re allowed to advertise this sketchy business on TV
PM
11 January 2024
Comment from uk.trustpilot.com
Trying to verify an account and the process is awful. The verifications team are slow, rigid and do not read/respond to emails. When you chase via chat, they give the same update of “we’ll get back to you” and they never do. They’ve asked me to evidence that I owned a debit card that expired 2 years ago - I asked my bank who said it’s impossible to show that, but this team ignored that information and continued to ask for it anyway. Absolutely zero progress despite taking longer than the 3-5 days they claim they need. An awful experience before you even get to the site. I’ve wasted countless hours on this process. Rubbish.
Terry
11 January 2024
Comment from uk.trustpilot.com
If I could give less than 1 star i would!!!!!! 100% scammers. Watch out if you win, they will mess you over and ask for every any any document they feel like and if you dont supply it wxatly how they say...you dont get your money. I have been dicking with them for 3 full days, Ive sent all but my forst born...NOPE not good enoygh as SETH in another review said, you can t get all the info they want on one page here in Canada but it must be one page or you dont get your $$$ They will pull out all and any stops to keep from paying you. DONT WASTE YOUR MONEY HERE!!!! Take ths advice
Maria Vossoughian
10 January 2024
Comment from uk.trustpilot.com
I have may years of experience and I tried many casino online. About leovegas.com I can write only good reviews. First about customer support very helpful and then widraw time very faster also with good amount. Of course that it's not allways luck to win, but I m sure about leovegas, regulations and licence. So if you lost its normal and If you win they send you money in time. About documents for approval account like each website so use appropriate documentations to play. Thanks leovegas.com
Ryan
10 January 2024
Comment from uk.trustpilot.com
You definitely have one of the best site set ups but your rewards system is terrible. I've spent years with you guys and there is no love your appreciation. Just deposit bonuses that are more often than not are unobtainable with numerous deposits
Cody Ford
10 January 2024
Comment from uk.trustpilot.com
Leovegas has been awesome at making me feel welcome, I feel like an actual person when I contact support. The games are fun and always being updated. I will continue being a fan of the site and look forward to seeing what is to come from them in the future.
Annica Takala
09 January 2024
Comment from uk.trustpilot.com
It's still the best site. It's easy to navigate and has nice games. Also new games appear every week. Customer service is friendly and always helpful. The VIP program has gotten a little confusing though. But there is some changes going on, so I guess it will get better in time.
Brenda
09 January 2024
Comment from uk.trustpilot.com
If I happen to win any decent funds I am met with blocked account, requests for information and account on hold. Very frustrating. I have called and chatted online. After all the times I have been on your site you should know me by now, but I seem to just get harassed. Not happy!!
HK
09 January 2024
Comment from uk.trustpilot.com
Leo Vegas has good campaigns in Sportsbook. However, the rules of campaigns are often difficult. E-mails contain campaigns with different conditions than on the company's website. This smells like a scam when similar mistakes are repeated.***I would like to add that the identification process was very tedious, almost humiliating. I had to go to the bank to get a note that I am a customer of this bank! This is bullying. If I had remembered this, I would have lowered my grade.
Marie
09 January 2024
Comment from uk.trustpilot.com
Fun genuine site, just make sure you have all your correct paperwork sent through and approved, when you sign up......makes for speedy withdrawals
Jason booth
09 January 2024
Comment from uk.trustpilot.com
The wins are not consistent, I loose alot of money before I win but it's no where near to what I've put in. There is glitches is some of the games where I know if I've won before all the reels have spun, which deflects the excitement of ramdom winning. But the payout time is good and no fees which is a plus. Sometimes when the game is due to pay it chucks you out of the game. Due to an error, as a gambler is looks really dodgy.
Jenni
09 January 2024
Comment from uk.trustpilot.com
New games come often. Only thing im not very impressed is the fact that when you play alot and have been your customer very long time there is no special offers or loyalty programme. And those "winning seasons" are very rare 😏 even if you are very high in vip level like me almost vip level 58..
Laura
08 January 2024
Comment from uk.trustpilot.com
Really great staff, always so helpful, great variety of games and not one thing I could fault, fast withdrawals and super friendly when you have any enquiries so overall the best I've played so far
Jaxxxs
08 January 2024
Comment from uk.trustpilot.com
I've been with Leo for a very long time now and it's improved alot over the years, only ever had one misunderstanding other than that it's probably my number 1 go to casino!
Mark
08 January 2024
Comment from uk.trustpilot.com
Never win and get no free bets or spins unless u deposits 25/30 euro I spend lots on site and other sites paddy power and them give there customers free stuff
Valerie
08 January 2024
Comment from uk.trustpilot.com
Tryi g to withdraw money after you have passed all the security requirements. I addeda new card andnow i need to send more to prove card is mine
ruosep
08 January 2024
Comment from uk.trustpilot.com
My opinion is such good about Leo. With several casinos, i use often, every have good and not so good things. It is only my opinion, that things goes such neutrally, offers are such good, only some offers are too expensive to me. Example last week there was great offer, but minimum sum was 60e, it is too away from my budget. Those players, who plays with big budgets, it is okay. If Leo would come to my favourite casino, Leo needs a little filing in some matters.
elsie murphy
08 January 2024
Comment from uk.trustpilot.com
I could withdraw money with no problem unlike other casino's .I won a fair amount a few times. I Like the games and I never had problems playing on leo Vegas.
Customer
08 January 2024
Comment from uk.trustpilot.com
Fast payments and good profit boosts, but you dont get free bets so often and usually no bonus for sport betting. But player markets its very good.
Ville
08 January 2024
Comment from uk.trustpilot.com
Whitrawals are super fast and gaming experience with site are very good. You hawe a lot of games. You hawe a lot promotions but are they super good? I would like to see debosit bonuses with bonus money some times to old players. Thats only think what you dont hawe comberrent differend casinos.
James
08 January 2024
Comment from uk.trustpilot.com
I'm playing Leo Vegas years I'm at 47 on VIP list.I never seem to get a win and have put thousands on without winning. I have contacted the support a few times about how bad play is to be told it's down to random number generation for wins. My best advise is to keep away from playing.
Matthew
08 January 2024
Comment from uk.trustpilot.com
They have a great selection of games.Their customer service is fast and second to none. You can contact them via live chat at any time and they will have answers for any query.They will approve withdrawals for you in their live chat as well which is always great and also you can ask for a free bonus in the chat which often they will give you one by asking.
Richard
08 January 2024
Comment from uk.trustpilot.com
Hardly ever get cash out options and there’s no early payout options.. love this site but others have more to offer eta consistent cash out option
Seth
08 January 2024
Comment from uk.trustpilot.com
BS Rules about having all of your documentation on one page when it’s literally impossible for my bank here in Canada. First time I tried to cash out my 2000$ it took TWO WHOLE YEARS! And now it’s been a year since I’ve tried to withdraw a small win of 400$ and they still won’t pay me my cash ! Don’t use this site it’s a piece of garbage and scam artists
Jan Tate
08 January 2024
Comment from uk.trustpilot.com
The choice of games is great, I don’t spend a lot of money but recently I can’t even get a little win or bonus. I don’t drink or smoke given these things up unless the wins start coming just a few would be nice going to another online company.
Kam So
08 January 2024
Comment from uk.trustpilot.com
I was limited with my bets. Now my maximum wager is zero, so technically I was banned. The promotions that I applied for were not given to me or honored.
Petri Partanen
08 January 2024
Comment from uk.trustpilot.com
I would like more personal bonuses, clearer bonuses for betting. for example, now I'm at some "VIP" level. what's the point at what level i'm at. for myself, the odds and possible bonuses determine where I play more at any time
David
08 January 2024
Comment from uk.trustpilot.com
Love everything about leovegas, special thanks to mariana who has made it a much better experience through out, keep up the great work
Pablo Rodriguez
08 January 2024
Comment from uk.trustpilot.com
I am young player from Perú that wanted to have some fun in Leo Vegas but after I asked for a withdrawal they asked for more verification (altought my account was verified), so my account remain with funds in and I have been arguing with Laura from costumer support so I can get back my money but they keep making excuses about my document. I need help because a friend of mine recommended Leo Vegas but it has been a terrible expirience for me since then.
Bukshott
07 January 2024
Comment from uk.trustpilot.com
Quick sign up and registration.. Good quality games, easy deposits along with withdrawals.. good quality respectful customer advice team
Tony Diamond
07 January 2024
Comment from uk.trustpilot.com
This gambling site is a f****** have I've given them over $600 and try to withdraw I couldn't get it I ended up having my account blocked or because my son is opened and account within his account for me because I can open a bank account at the moment so they wanted all the information bank statements passport card proof of address I went through all of it and it's taken two days and I still get $100 back I ended up just getting angry and yeah I've used some pretty colorful language and I'm not sorry for it these guys are a piece of s*** s
Loay
05 January 2024
Comment from uk.trustpilot.com
I make a deposit they hold my money for days now and they said your account under review and no buddy answers in the customer support Other wise i made a complaint because i took screenshots how they stole money from my account every spin they took pence so no buddy can pay attention for that This is my mistake because i didn’t watch the people reviewing before i played their now i can understand why the people give 2 stars for this fraud and thief’s platform
Luke
08 February 2024
Comment from uk.trustpilot.com
Customer service terrible .Would let me deposit and when I tried to withdrawal my winnings I couldn't 2 hours been past 2 and from . Explained it was giving me anxiety in the end they blocked my account because I said I needed the money for electricity etc not that I should have to explain and they made me deposit an extra £10 so that I could withdrawl the monies owed and stoll didn't work then asked me again to try I've had to report this company and will make it public how they treat there customer .If they let you deposit they should let you withdrawal
Customer service terrible .Would let me deposit and when I tried to withdrawal my winnings I couldn’t 2 hours been past 2 and from . Explained it was giving me anxiety in the end they blocked my account because I said I needed the money for electricity etc not that I should have to explain and they made me deposit an extra £10 so that I could withdrawl the monies owed and stoll didn’t work then asked me again to try I’ve had to report this company and will make it public how they treat there customer .If they let you deposit they should let you withdrawal