General Information
Ladbrokes was one of the first bookmaking companies to be founded, dating back to 1886 when they were established by a Mr. Schwind. Originally commission agents for horses trained at Ladbroke Hall, the name stuck even when operations moved to London. It was not until 1902 that they were to become known as simply Ladbrokes. Despite a downturn in fortunes around the Second World War, since then they’ve become the firm they are to date, and were in talks with Gala Coral Group in June 2015. Just a month later, the deal was confirmed and became the biggest bookmaker in Britain because of it. The merger of the two was completed in November 2016.
Deposit & Withdrawals
Ladbrokes follow the same format as other bookmakers when it comes to the handling of money. There is not charge to deposit or withdraw, and the standard 3-5 days wait to process any winnings into your account is in place. Both include the minimum of $5, though you can only withdraw up to $30,000, whereas you can deposit $99,999. Their website has a clear and concise FAQ on this specific section should any questions be unanswered. On our site you will also find information about Ladbrokes bonus and Ladbrokes mobile app.
Customer Service
The customer service is also a nice feature of all online betting outlets, though Ladbrokes seem to have this well under control. It is extremely easy to access as compared to others, with a clear arrangement of buttons in the top right corner of the page. However, finding the live chat was a little bit tougher, having to end up Googling to find the designated place. Other than that, once with an advisor, queries are solved quickly and efficiently.
License Information
For customers licensed and regulated by the Gambling Commission.
Rick Sucher
15 April 2024
Comment from ca.trustpilot.com
Wanted to bet on the Grand National, normally I do this at a local betting shop but was away for the Weekend so no local ones nearby. I went onto Ladbrokes website and registered. Once it had all my details, including bank, I went on to place bets. The race went ahead and I chose the winner with other 3 bets not winning. This didn't show on the account for a few hours. Finally it showed so not in a hurry I went to claim it 2 days later. I tried but i just got a message saying failed. In the end I had to go on live text, first with a robot and then an actual person. After 20 mins they said they had to put me onto another person which they took 15 minutes and then said I had to send proof of who I was - unbelievable - they took my money from Visa Debit card but would not put back on the same card card or Bank Transfer!!I told them it was ridiculous but they insisted and said it would take several days for their Finance people to decide to pay me or not - what???
Wanted to bet on the Grand National, normally I do this at a local betting shop but was away for the Weekend so no local ones nearby. I went onto Ladbrokes website and registered. Once it had all my details, including bank, I went on to place bets. The race went ahead and I chose the winner with other 3 bets not winning. This didn’t show on the account for a few hours. Finally it showed so not in a hurry I went to claim it 2 days later. I tried but i just got a message saying failed. In the end I had to go on live text, first with a robot and then an actual person. After 20 mins they said they had to put me onto another person which they took 15 minutes and then said I had to send proof of who I was – unbelievable – they took my money from Visa Debit card but would not put back on the same card card or Bank Transfer!!I told them it was ridiculous but they insisted and said it would take several days for their Finance people to decide to pay me or not – what???