Betvictor Review

Dealt with Antony from customer services on the live chat tonight and I cannot speak highly enough of him. Apart from the fact he has a fantastic name! In all seriousness, his attention to detail and willingness to go the extra mile to get a solution to my enquiry was outstanding. Wish all my customer services experiences were like this. RegardsAntony

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Bet Victor HEAVILY RESTRICT ‘winning accounts’True of False?Now ‘Customer Service’ straight answer on here please?

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Antony on customer service was very helpful and efficient, got my query fixed in now time as my account had not correctly logged the sign up bonus.

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Christie on the customer service team needs a medal so helpful and so knowledgeable. Live chat can be so frustrating at times but she was quick to reply and sorted my problem out really fast, they should employ more people like her or ask her to train the staff that dont get good feedback… just a thought.

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Betvictor now refuse to let me log in probably because I am winning. Lucky enough there are lots of other bookmakers where I can bet. Betvictor are obviously OK if you are losing money.

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Started out ok u got some value for money with features but I now go 400 500 spins without one and the returns are rock bottom I now win about 2 wins above stake in 100 spins haven’t won nothing in my last 11 deposits

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Jacob was really helpful and polite

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While i do love this site and play it often since the new update i just dont get hardly any wins at all. I play mostly Neptune’s fortunes megawaysBig Bass bonanza Stars megawaysOr the new game Down The RailsI use to win alot on Neptune’s like i would get 6/7 of the tritons bonus rounds or the chest opening in one sitting and win decents amounts sometimes even getting like £800 / £900 bonus win but now i’m playing £100s before i can get one bonus and only getting £3.60p wins. Big bass i mostly play when i have the free spins because when i play for real £1/£2 bets i dont win much more then £20 and if i do get 3 scatters and i manage to get past round 1 round 2 i never win a penny so again the best win from bonus i can get is like £10/£20 its impossible to get to x10 and still get the fisherman with fish to win.Starz its a ok game but very little wins wilds only stop when you have nothing to match with it lol and bonus i only win £4/£5 on £1 bets lolBut still i love this site because the games are still fun even though i dont win anything anymore still a happyish customer 🙂 I would still recommend this site to everyone though as it has given me wins before now and it is a fun site to play on 🙂

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Having had a problem yesterday with my Heart Bingo a/c I was offered a good will gesture, having not heard anything I spoke again on live chat to Vicki who after checking my a/c got back to me stating the good will gesture was now in my a/c, once again excellent service by this team.

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I really carnt fault the site to be honest , the pay out is literally in the bank the moment I push the withdrawl button , had many a good wins and seems the best site at the moment in my opinion ?

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Lauren, Thank you for believing in me. The service was professional and encouraging. Without how you handled my query professionally and rationally, I would have closed the account. Thanks and keep it up.

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Spoke with an operator helped solve my issue within 5 minutes and was friendly, good service.

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Best site for Gambling great customer service very fast cant ask for much more

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Hey Harry, I’m a Mug Punter, any tips? ‘Listen pal, you didn’t hear this from me, but BetVictor’s customer service is fantastic, BUT you mustn’t win, as your account will be severely restricted. BetVictor love Mug Punters’! Listen to Harry and bet with BetVictor!

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Anthony was so easy and straight forward to talk to,no attitude as I’ve spoke to some and never had things resolved before.very impressed with the way he spoke.advised me what to do and finger crossed later today when the Promotion team are available I could have won my very first decent amount of prize money on pick 6.but I very much doubt I will get the top prize.well see.

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I asked Lauren about my money that should go into my account, then Lauren solved my problem, thank you Lauren.

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Just spoke to Lauren and she was fab …amazing help and easy to find her again after getting cut off… eru nice and helped loads

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I must have messed up my new customer bonus but after chatting with Gyorgy it was all sorted! Thank you!!

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had a problem with my promo for bet victor, went to chat and Lauren the chat person was very helpful and great with communication and sorted my problem straight out great service!

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Hey Harry, How long do you think BetVictor can get away with restricting winning accounts, without that FACT being made clear on their brand advertising? ‘You didn’t hear this from me pal, but there are a lot of Mug Punters out there’.. Listen to Harry and bet with BetVictor!

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Some on going issues with the app. When trying to access “live chat” you have to send an email. The app is constantly logging me out, asking me to accept price changes (again). Still waiting for a reply to my emails. Disappointed.

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Abysmal doesn’t even come close,how…Abysmal doesn’t even come close,how this site is legal is beyond me disgusting,customer service is appalling or non existent blocked on roulette tables for speaking the truth the only reason their trust pilot score is so good is they report the honest ones to get them remove that’s fair eh,stay clear unless you want a heart attack 50 free spins to receive £1.65 mmmm all scam artists.. Why would I contact customer services have to listened to a word I said??? your customer service doesn’t exist stop lying to people just be honest and tell them to their face “I am going to rob you for all I can,good day” at least that’s the truth no bull!!!

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Hey Harry, why do BetVictor restrict my account if I win? .. ‘listen pal you didn’t hear this from me, but they only want Mug punters, but their customer service is fantastic’… Listen to Harry, and bet with BetVictor!

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I was speaking to Lauren regarding my bonus and she was the best help. Very friendly!

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Lost of dead spins and bonus spin are rare. Even if you are lucky enough to get a bonus win it will not pay out much. The promotion are not very good. You can win free spins. But even then are dead spins so no point. I have been on here for a few months now. I can not remember my last good return from a bonus round or a good game. It is not fun always losing. I have a played all different times of the day and weeks etc still no change so RTP/RNG alot of rubbish. withdrawal are a lots slower then other places. I know you alway lose in the end with these places but you need some wins to make customer come back or some good promotion

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how has this site got all these good reviews i am BAFFLED. something seriously fishy going on. another rigged site where bonuses don’t ever drop in like never. absolutely disgraceful!!!!!!!!!! stay away

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Lauren was extremely helpful with my issue and got it sorted quickly, very polite and she deserves a promotion ?

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Great customer service, from Jacob, and very helping in a withdrawal, so I will wait and see when it gets into my bank account.

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Even when depositing I know this will be a quick session of boring gameplay but I still always think maybe this time it will approve.Another site were I won on first deposit then just experienced quick dead spins with deposits lasting minutes. My advice if you play and win on first deposit and get through their “show me all your personal details excluding a blood test although they may bring this one to the table” take the money close your account

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Had a lovely young lady Lauren helped me as my bonus was messed up so she sorted it for me was truly grateful

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This is the worse casino I have played… never ever ever pays out… poor % of a pay out…Whether u bet small or big. Avoid

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Great Bookmakers and great customer service and support, Charlotte was a great help to me

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My chat with Cat and help was 6 ☆not 5…. awaiting payout so can’t comment yet on that as its a bit slow but very helpful indeed….. .seems 1 of the top sites to me… Doesn’t jump and freeze neither so its bang on…… and Cat your a Diamond ?

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Christie was a delight to chat to and incredibly helpful and assisted me rapidlyand effectively.Great communication

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Very good service , helpful and nice 🙂

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Very happy, just wanted to check about my welcome offer and Christie on the chat service was very helpful and fast to respond and sorted everything out for me 🙂

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Enough of the bluster from these charlatans. They restrict your account IF YOU WIN. They don’t mention that in their brand advertising. The reviews on this site ‘praising someone in customer service’ are damaging the TrustPilot’s brand’s credibility in offering quality company reviews.BetVictor’s TRUE rating is being distorted by these reviews.

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Usual crooked betting sites. Have bet with this place now for months. Sports and casino. Lost a bit within my limits won a bit etc. withdrawals are a bit slow but always credit next day no problem. But guess what!! I win £1,100 and withdraw as normal and what a shock, I haven’t had it!! 4 different excuses from live chat all totally different. I realise that these places will do ALL they can not to pay out a decent win, but at least be honest about it! ALL my other 50/60/100 pound withdrawals all no issues. I have been lied to and given various excuses. Will not pay me. Avoid this place at all costs and if you don’t and win anything decent, you won’t get it. Very sad times we live in.

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Christie was very helpful and made the whole experience very easy. Much appreciated.

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Amazing help gyorgy! Very smart thinking to help me get my account sorted! 5 ⭐️

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Went on the live chat tonight to see where i stand on things concearning my epilepsy & i.d. etc. I must give a big shout to jacomb who was very helpfull indeed & gave me advice who to contact via email about the issue. Thankyku for your help jacomb 100%

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Spoke to Charlotte who sorted out the welcome bonus efficiently and quickly. Really good services and we corrected quickly together

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Jacob was quick and got the issue sorted immediately. I’ve found this true with all their live agents.

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Hi Harvey was prompt and professional and resolved my issue immediately thank you

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First time on live chat and got speaking to a fella called Jacob. Was brilliant help an sorted issue straight away. Very good service

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Lauren was very helpful

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Was betting on Parimatch and I Spoke to Jacob who was very helpful and sorted everything very promptly! Would definitely recommend Parimatch and Jacob as an advisor

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Customer services were able to promptly apply earned bonuses that didn’t auto-populate due to user error on my side. Very helpful.

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Spoke to a lady called Lauren, as a game kept spinning and was worried my withdrawal would be effected. She reassured me confidently and raised a technical ticket to resolve the issue. Thankyou very much.

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Houda helped me out really well, great customer service from her!

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