Party Casino PLAYER REVIEWS(139)
get him lad
18 September 2023
Comment from uk.trustpilot.com
Total staked £6780 total returned £1250 been playing the app for years but thats all you people need to know but that’s absolutely embarrassing for a gambling company go play better apps like play ojo or stn where if you lose alot one month they ring and give you like 50 free spins at 50p or £1 with 0 wagering requirements atleast they keep it fair these just take your money and give some awful excuse
Jodie Rashford
16 September 2023
Comment from uk.trustpilot.com
Awful. You win 90ps - £1s here and there yet, it'll eat 40,50,60£. The promotions are utter rubbish and you'll get a big fat £0. The tournaments are also rubbish... heck, the whole site is rubbish and should not be fit to function. AVOID
Asya parveen
15 September 2023
Comment from uk.trustpilot.com
I joined party casino on 21/08/2023 and deposited £500. I requested a withdrawal of £2700 but my account was temporarily disabled. Party casino requested documents from myself which I sent. These were a official government tax credits letter, a selfie of me holding my drivers licence and ma bank card used for depositing. After over a week my account was unlocked and I spoke to an advisor online and was told my withdrawal would now be processed as i was verified. I made two more small deposits from which I won £65. After these deposits were processed I was blocked again. I was told I would need to speak to somebody on the phone as a final step to get my account unlocked once again. I did this and the gentleman on the phone asked me questions all of which i answered. In an email i had mentioned i suffer from depression and anxiety. This is due to the passing of a close friend recently. The gentleman started asking if i am on medication etc. I told him i was not as it was due to a recent death. He was being very patronizing over the phone. I was told by this gentleman that Asim Iqbal who lives at the same address also used to have an account. I told him this is my husband and he had many accounts with online casinos so he most likely would have had one within the party casino label. I was told he did have an account within the brand label and he self excluded a month ago. I am aware of this as i urged him to do it as he was out of control. I was told it was a strange 'coincidence' that I opened an account around a month after he closed his. I was also told that my husband used to play one game that I also played, which is a very popular' slot. I was told this was a strange 'coincidance' too. All my friends play that slot game. I was talked to in a patronizing way as though I was a lier. I provided my ID and all documents requested and even sent a selfie of me holding my ID. I do not understand how a casino can make assumptions without facts. After the conversation I was told I would get an email when the issue was resolved. After contacting them repeatedly for around 3 weeks I received an email showing my withdrawal receipt. This was for the total amount of my deposits which were £565. I contacted party casino again and got an email telling me that my winnings totalling £2265 had been seized due to me having another account within the same label and this goes against their terms and conditions. The only other online gambling account I have is with Mr Q and this is not within the same label. If party casino can give any proof of me having another account within their label I will happily allow them to seize my winnings because i do not have one. I am 100% sure of this. My husband may have had an account within the label in the past but I have not. I am willing to do whatever asked to prove I dove i do not have another account within their labels. There is nothing in their terms and conditions that states if my husband has had ab account in the past i am not allowed one.Its just an excuse to not pay out. Pure greed
Mark C
13 September 2023
Comment from uk.trustpilot.com
Deposited £100 to get match bonus of another £100 only to find out the match bonus isn't really a match bonus. Every other online casino want you to gamble your bonus around 35 times before being able to release the funds. This pathetic casino wants you to gamble your Initial deposit 35 times just to get your bonus. Nowhere in the t&Cs is this properly explained, absolute joke.. STAY AWAY !! 1000s of better choices for a welcome bonus
Asya parveen
12 September 2023
Comment from uk.trustpilot.com
This is one of the worst casinos amd companies out there. I deposited £500 pounds amd won £2700. I tried to withdraw but was blocked Any asked to provide ID etc. I sent all the documentd requested and my account was unblocked after 2 weeks and was told I was fully verified. I deposited a small amount after and won £65 which I sent for withdrawal and was blocked again. A phone conversation took place and an employee at party casino said my husband self excluded a month ago and it was a coincidence that I now have an account. Also mentioned one game I played that my husband used to play and said this was a 'coincidence'. I said it was a popular game my friend played. I was then asked for medical information in regards to my mental health that is personal information I did not want to provide. It has been over 3 weeks and my deposits totalling £565 have been given back to Me but my winnings have been seized amounting to £2200. I was told I had an account with another label within the group. I told them my husband may have but u have never so it does not go against terms and conditions. Don't trust this casino. They will take your money and treat you like dirt and gin excuses not to pay you. I will be contacting the gambling commission to see what they can do.
Jade
12 September 2023
Comment from uk.trustpilot.com
I had rather large wins initially and since then it has died off. I have now stopped using this website.
Christine Leonard
11 September 2023
Comment from uk.trustpilot.com
All I can say is worst site ever so Cheerio.
Jay
09 September 2023
Comment from uk.trustpilot.com
Great games and great app. That's about all the good I have to say. Poor customer service, poor response to reviews. Copy/paste nonsense about how they are regulated.Lies on the website about games being 'exclusive' to their site when they are on many sites.We use these site to gamble. Whilst wins can never be guaranteed which is fair, you would expect to win something now and again. After playing on this site for over 3 years I can genuinely say I've won next to nothing. A few £50 withdrawals but compared to what I've put in that is very poor. After playing many slot sites this one is genuinely one of the ones that pays least for me at least. Ignore their responses about being regulated... all gambling sites are regulated yet I get wins on competitor websites. I very rarely play party casino anymore because of this and I haven't touched their poker site for years as that's the most fixed online poker there is.
Cora
09 September 2023
Comment from uk.trustpilot.com
Hi, i won on the partycasino, waged correctly & now i cant withdraw my winnings, ive been told there was an issue on the site 07/09 - but live chat doesnt have any details. They are withholding my winnings and no contact from the team who is dealing with it, i just need some understanding to whats going on - has anyone had this issue?
Nathan B
06 September 2023
Comment from uk.trustpilot.com
Terrible site. Finally hit a slot bonus (after ages), and the page promptly disappeared. Now they expect me to go through games logs to prove it. AVOID. SCAMMERS
Antonio Russo
29 August 2023
Comment from uk.trustpilot.com
Another bad casino like Ladbrokes...both don't have any payout you play lots of money never pay nothing... unbelievable not recommended at all..they should close this casino very bad...they just take money.. I had to stop playing and block and cancel the account...shame
Chris
22 August 2023
Comment from uk.trustpilot.com
This casino is gives you the most tournaments to win prizes but if you check the top 3 winners every day they are the same players. No way would 3 people win tournaments every day. This casino is like coral and only bots win top prizes. Just started the 5pm one and by 17.04 the top player had 2100 points. I know its free but if they can manipulate slots in tournaments then they can manipulate slots when playing with real cash... stay away
Aaron Floyd
21 August 2023
Comment from uk.trustpilot.com
Self Exclusion should mean self exclusion, but on this casino you can still place a deposit!! You can't play the games though but you need an explanation as to why you want your funds back!!I've self excluded myself from a few online casino's because mainly I had too many accounts, this being one of them. I've excluded the casinos i believe are not worth playing based on other reviews and my own experiences. Unfortunately a few nights ago I logged into this site forgetting this was one of the casino's I'd self excluded myself on. I managed to place a deposit of £250 but all the games were locked when I loaded them up. So realising my mistake I initially withdrew my deposit straight away. I then had an email to question this withdrawal and had to clarify why I withdrew so quickly. I replied and also enquired why I could still deposit! No reply, so again I sent another email 24 hours later asking for an explanation, still no reply! The least you could have done was reply!I'd like to add that I have recieved my funds back but it seems customer services, (or lack of), cannot and won't explain why you can still deposit after banning yourself from doing so and secondly upon logging into the site it doesn't state that you are self excluded like other sites. This is a fatal flaw in the online design.I have no alternative to take this to the gambling commision as I would like an explanation of your incompetency. Let's see what they have to say about a very sensitive subject and something the UK is tightening down on!
Charlie S
20 August 2023
Comment from uk.trustpilot.com
My honest reviewI’m always a bit nervy when it comes to online casinos. I am up over £15000 on partycasino In two years of playing. Every withdrawal under £2000 arrives in my bank within 1-2 hours of withdrawing. Brilliant customer service and rarely even need to use it. This is the only online betting company I would feel comfortable putting money in to knowing if I win it will be paid out 100% of the time
Victoria Collins
18 August 2023
Comment from uk.trustpilot.com
Just been sent an email to say my account has been restricted for betting. I’ve never placed a bet. Not worth setting up an account.
Leeanne
16 August 2023
Comment from uk.trustpilot.com
Another scam off site what is going on why is the gambling commission not doing anything about these sites
customer
16 August 2023
Comment from uk.trustpilot.com
I joined this casino yesterday and deposited £700. I can hand on heart say this is the worse casino I have ever had the misfortune to play at. I managed about 12 bonuses. 10 of the bonuses paid between 5x and 10x no joke. The other two paid 23x and 47.5x. It takes ages to bonus the games too. Absolutely disgusting site. Would not recommend.
Carlo Rocca
14 August 2023
Comment from uk.trustpilot.com
I got screwed on my game when it should of payed me out with free spins , then I went to chat with customer care and they told me to take a screen shot, which I did then a supervisor emailed me and asked me for a session time so I went on my laptop and all of a sudden that session was removed.i wish I could show you all my screen shots of the game that they screwed me on and the emails sent to me by them. Unreal. This site should go into a class action suit.
swag gamer282
07 August 2023
Comment from uk.trustpilot.com
just had message and email about me not bieng allowed to recieve bonuses and offers anymore. Thats fine, wont be depositing ever again then. Reading the reviews below it looks like a challenge if i ever did win and get a withdrawl. Not sure what the payouts are on slots because only deposited twice with not much luck.
Darius
06 August 2023
Comment from uk.trustpilot.com
Same stillers as many other casinos in uk.
Shelley Francisco
02 August 2023
Comment from uk.trustpilot.com
They decided to lock my account while I had $550 in my account Demanded I send bank card, I.d. Bank statements - which I’ve done and still3 weeks later and multiple emails with robotic replies and my account is stillLocked and no one will even respond now. I will be contacting Aglc and filing a complaint for Freud against these scammers ~ I should have read these reviews before ever going on it, save yourselves the headache!!
Cher Caguicla
02 August 2023
Comment from uk.trustpilot.com
HOW IS PARTY CASINO STILL RUNNING??? WHO IS NOT LOOKING AT ALL THESE REVIEWS ANS NOT DOING ANYTHING ABOUT IT!?!?! THIS IS ILLEGAL WHAT THEY ARE DOING!
Ty-sha Gibbs
01 August 2023
Comment from uk.trustpilot.com
my app been working for years. I been playing this game.The one time I hit big the app crashes. My account is blocked now. It shows up error I haven't been able to get on for 3 months they asked me to send verification I did 6 times so I asked to speak to a supervisor he said no i can not.So I asked him to give me my withdrawl and close my account. Jervic was very rude and told me he couldn't do that because they never recieved my verification. Which I sent 6 times every person you speak to tell you something diffrent horrible casino app and I use to love this app
Lisa Bauer
01 August 2023
Comment from uk.trustpilot.com
I really don’t know where all these bad reviews come from. I’ve been playing on this site/app for a good 2 years now. Here is my opinion: + new games almost daily+ play exclusive games before their official release + helpful, fast and friendly CS + fast withdrawals + a mobile app makes playing easier + daily free spins + regular 50% reload bonuses + big selection on slots, arcade games and online casino (BJ, Poker, Lotto) -could use a better filtering system to find slots (possibility to filter out providers, game styles, lines, ect.) -some games do not open in the app I have a verified account and no problems at all. Every withdrawal I made reached my account within 12 hours (apple pay). I’ve managed to take their 50% reload bonus quite often. One time I made a larger deposit I saved up for (270£) with the bonus, managed to wager the amount and had a payout of 1300£. No problems at all. Big shoutout to their customer service! Definitely one of the best I’ve ever had! A game crashed just as the free games finished and my winnings disappeared. I couldn’t even get the game to load again. After a quick chat with the customer support their told me how to find the proper ID for my winnings and some other information they needed to verify my win and within 24 hours I found the money back on my balance. They have always been quick, friendly and incredibly helpful. If anyone doubts that my review is a real review, I still have screenshots of my wager progress and withdrawal when I hit big.
Mike
31 July 2023
Comment from uk.trustpilot.com
Part casino is a horrible play to play.Take it from a fellow gambler. Play below. Tried and tested.https:// premiumratedcasinos .com/
livaras black
29 July 2023
Comment from uk.trustpilot.com
TOTAL DEAD SPINS deposit 500 win 1 bonus 13£ ...here deff worst online casino i play in many in others this PARTYCASINO a joke :) AVOID not worth even try....
sean coll
28 July 2023
Comment from uk.trustpilot.com
Worst Casino iv ever experienced. just as all the complaints. iv been gambling at a few different casinos, and this one is distinctively the worst odds and pay outs
Mike
26 July 2023
Comment from uk.trustpilot.com
Missed more than 100 free spins. I received an email after my complain, then nothing. After few days I wrote them again to say thanks for their “no” customer service and I received an email back justifying themselves about something that did not concern the topic of my complain. So basically they don’t even read what I write
Leah Smith
23 July 2023
Comment from uk.trustpilot.com
Even after reading all the bad reviews I tried giving them a try and I got absolutely nothing I put 50 into it and got absolutely nothing back wouldn’t recommend at all
Banana
22 July 2023
Comment from uk.trustpilot.com
They locked my account still not get back my windrawal this site disappointing!!!
MJF
22 July 2023
Comment from uk.trustpilot.com
I personally wouldn't recommend this casino to anyone. I have my go-to game, which I have played on different casino sites but this one has got to be the worst. Many deposits and small wins, I spun this game approximately 600 times to receive only 3 bonus rounds which paid poorly. On my regular casinos, this bonus would have come in multiple times over and over with what I consider decent payouts. Now this is only my experience on this casino, but it's safe to say this site has been blocked and I won't be returning. I wish anyone who signs up the best of luck, because you're going to need it.
JULIETTE Ashmore
18 July 2023
Comment from uk.trustpilot.com
Allowed my card to be used on somneone elses account! Now they will not give me back my money, yet going Against all gambling laws. I will NOT stop until I get my 1050 back
Andrew Middleton
13 July 2023
Comment from uk.trustpilot.com
I deposited £200 and withdrew £50 after spending £150 with no winnings, not even a little bit, avoid as they are thieves pure and simple.
Francis Cullen
09 July 2023
Comment from uk.trustpilot.com
I put $100 in with no bonus and I won like I don’t know less than six dollars out of all those spinswith ties 750 so this site is a total scam. All they do is take your money and then they try to tell you that you need like passports and old is international paperwork to collect your money so if you put your money here it’s as good as lost they run in circles and they treat you like crap
Anonymous John
08 July 2023
Comment from uk.trustpilot.com
I ve seen a lot of online casino but the way games are rigged here i never seen before. Never play pragmatic games on this site!!! You can have 2000 spins, no bonus, other if somehow bonus you will have a max 20X. Keep your money!!! 1 star from me i would give them 0 but can t!
M.O.B. MOB
30 June 2023
Comment from uk.trustpilot.com
THIS CASINO IS A SCAM CASINO! DO NOT PLAY WITH THEM. I DEPOSITED A FEW TIMES AND DID WITHDRAWALS AND EVERYTHING WAS OK BUT ON MY FINAL WINNING, WHEN I TRIED TO WITHDRAW, THEY ASKED FOR VERIFICATION AND REFUSED TO GIVE ME MY WINNING. ITS AMAZING THE THINGS PEOPLE USE TO DO SCAM THESE DAYS!
Renan Sanchez
29 June 2023
Comment from uk.trustpilot.com
Deposited 500$ came off with 1600$, decided to withdraw 800$ they approved withdrawal but in 15 minutes put my account on hold cancelled withdrawal and requested documents for verification. I immediately uploaded a documents my account was verified. Some time later I decided to withdraw another 800$ and this time they put my account on hold again! and request screenshot of my transaction which was provided immediately. Two weeks have passed but my account is still on hold. Support agents are ignoring me. They are a big scam. Unbelievable they still running
Kayla
20 June 2023
Comment from uk.trustpilot.com
Ill be honest I wasn’t a huge fan at first, at the time there wasn’t many promotions or bonuses. It looked a little amateur & not as trustworthy I’d say compared to others. I still played once or twice a month & regularly compete in their free daily & weekly tournaments just for fun. It’s the only time I’ve played for free & actually won a good amount & was able to withdraw it right away. Very fast, (bank etransfer) most casinos say 1-3 business days & here each time my winnings have been in my bank account in a couple hours. I have a new found appreciation for them & the way they operate. It makes it more enjoyable to play even when I don’t win 😅
Leonidas Myst Demonic_myst
28 September 2023
Comment from uk.trustpilot.com
I dont even use this but they keep spam messaging me every tike i block caller they keep coming someone used my phone number to make an acount and i cant unsubscribe because it tells me login when i try and i dont have an acount
I dont even use this but they keep spam messaging me every tike i block caller they keep coming someone used my phone number to make an acount and i cant unsubscribe because it tells me login when i try and i dont have an acount