Hollywoodbets PLAYER REVIEWS(1225)
Liliya Trott
27 November 2023
Comment from uk.trustpilot.com
The customer service is very unhelpful. I got a letter that my account is excluded from all bonuses although I am not aware if I have done something wrong. I haven’t even started. All the person is saying it’s management decision.
Aaron Smith
19 November 2023
Comment from uk.trustpilot.com
Steer well clear. As a Brentford fan I thought I'd see what the fuss was about and suffice to say I'll me making sure everyone steers well clear and will be also making a complaint to the supporters trust for allowing such thieves and cowboys to be involved in our club.Customer service is terrible. You don't actually win anything, and if you do they'll withold the funds or take weeks to transfer them to you. I understand with the cost of living crisis it is easy for people to open up accounts and try and gamble, Hollywood Bets are not the site for this. Steer clear.
Esmith
15 November 2023
Comment from uk.trustpilot.com
If I could give this no stars I would scammers!!! Signed up today and deposited £50 has been took out of my account but not shown up in my balance! Talked to customer service they are investigating but clearly nothing they can do! Disgusting wouldn’t go back on this site if you payed me will be taking this further !!!
Chris Hollingsworth
11 November 2023
Comment from uk.trustpilot.com
Very hard work if you win money and try to withdraw it, I've managed to squeeze out most of what I won but have abandoned my final £10 that they are claiming has been paid and told me the problem is my end and to talk to my bank
Paige Wilkinson
06 November 2023
Comment from uk.trustpilot.com
Waiting for my withdrawal still to be processed! Absolutely appalling should be done instantly! I have just gone back onto my account and it’s disappeared the withdrawal it’s a good job I’ve got a screenshot of the winnings & also the withdrawal saying NEW!
DEE PARKY
01 November 2023
Comment from uk.trustpilot.com
Avoid this site just signed up and can't deposit save your time. use foxy bingo there one of the best out
Susan Kelly
01 November 2023
Comment from uk.trustpilot.com
Carnt deposit through my phonebill, even though it says you can No response from customer service. I sent a message and they didnt reply. That's not good is it.
Kevin
31 October 2023
Comment from uk.trustpilot.com
Shocking company. Withdrawals are at their own discretion and time period despite what their FAQs detail. Sums up our seedy Tory Govt to grant licenses to such cowboys.
Paul Buchanan
28 October 2023
Comment from uk.trustpilot.com
All the bad feedback about this company is correct you never hit a bonus round despite playing the same game with hundreds of pounds at £1 a spin also have you people noticed the companies replies to people leaving feedback every one for each different person is worded the same so it's obviously prepped beforehand this to me says they aren't bothered and they don't care peeps don't use this site you will lose every time
Connor Fawcus
25 October 2023
Comment from uk.trustpilot.com
Good games great layout mobile pay option doesn’t actually work and slow withdrawals I’m used to few hours this has been pending 13 hours first withdrawal to
Caitriona Boyce
10 October 2023
Comment from uk.trustpilot.com
Good service
Mark Walker
10 October 2023
Comment from uk.trustpilot.com
Very poor customer service I have played on many sites over the years and I normally test the waters at the beginning. When I deposit £10 and don't get my free spins and talk to customer service and they reply you didn't join from the link when I most definitely did sets alarm bells ringing. Basically if you're giving me problems over £10 your definitely going to give me problems over a big amount lol. They even said as a good will gesture if I deposit another £10 they will let me have the 100 free spins. I replied I should already have them. They replied your not eligible for this promotion. so I did join through the link for you to know.🤷♂️🤦♂️ this isn't my first rodeo I know how everything works and how to do everything. I could probably teach your customer care team a thing or two because they are definitely going to be losing customers from little problems like this. Bye
Pete B
05 October 2023
Comment from uk.trustpilot.com
Not great cust support response times and not convinced knowledge levels of staff that great. On balance, closed the account today as we are dealing with money here and the support team can rather suck the fun out of the game. They might just be having a bad year or two. Good luck.
Xolani Rewu
30 September 2023
Comment from uk.trustpilot.com
Actually I rate them a star and a half, the reason is they pay atleast fast sometimes.But they are scam maybe the company if falling slowly. I made a deposit they were so quickly to deduct my money but they dont wanna put it in my account and its not the first time they attempt to rob me. What I hate the most is; alway when I want my money their unprofessional service providers will fool you telling you that the matter has been escalated and you always dont come with fruitful results after all. I haven't got my money even now its a second day and I wasted a lot of airtime and data and my time, more than the money I deposited, only looking for my money back.There few things that I can tell about Hollywood that are foolish, even when we refer they dont always pay us as par promise. And they forget that their opposition have the better offers and faster aviator than theirs that gems and take our money says time out when you cashout instead of paying you.Hollywoodbets is a scam please spread the word and minus that second star they dont deserve it. 😠😠😠😠😠😠😠I think I will also have to report them to the gambling board.
Phil
28 September 2023
Comment from uk.trustpilot.com
I rarely bet with this company and I deposited £10 the other week. It didn't show up in my account, so I deposited again and this was added to my account. On checking my bank statement, it showed the money had been taken out twice. It shouldn't have done as I have a £10 limit. I contacted them via email and passed on my personal details, they then wanted me to send a screen shot of my bank statement. I photographed the transactions but they said this wasn't good enough and they wanted the full list of transactions to present day. I did have a problem with this but I relented and took photos of all the transactions. They have now said that this wasn't good enough and want a PDF of my bank statement. Why? What couldn't they see from what I have already sent? There is no way I am sending my bank account details to somebody I don't know. Surely all the transactions with their company could have been seen from their end. This has been going on for nearly a week, for £10!! I'm actually bored with it now. It's either send my bank details or lose a tenner? I think I'll take the hit.
mikey
09 September 2023
Comment from uk.trustpilot.com
Self exluded infinite and happy I did slots play bad unlike other big company's and there so rude on live chat avoid avoid avoid
Charlie Wiseman
01 September 2023
Comment from uk.trustpilot.com
Actually awful, didn't even use my account and they suspended me from offers LOL.
Chole
01 September 2023
Comment from uk.trustpilot.com
Had great interaction with Hollywood bets. My account was registered within a few minutes, and I was able to start depositing.
Matt
09 August 2023
Comment from uk.trustpilot.com
Poor customer service, still waiting a response from them after they acknowledged my email 5 days ago.
Duncan Evans
08 August 2023
Comment from uk.trustpilot.com
My first impressions of Hollywoodbets are mainly positive. Was able to open an account pretty painlessly, and depositing and withdrawing have been hassle free too. There's plenty of sports markets to bet on and it's relatively easy to navigate around the app.
George Parker
27 July 2023
Comment from uk.trustpilot.com
Highly advise to avoid this company. As you can see by the poor reviews, they're clearly doing something wrong. Another bookmaker who closes accounts for no reason. Stay well away.
Tom
24 July 2023
Comment from uk.trustpilot.com
Had great experience with Hollywood bets and has always been very reliable- definitely recommend!
Darren
21 July 2023
Comment from uk.trustpilot.com
Signed up Today Account cancelled within five minutes of sign up by Hollywood Bets fair enough shove the Account up your backsides believe all theses reviews People stay away from theses Clowns Company rating is bad choose a well known site to game with I shall be reporting this Company and would urge others to do the same
Paul
04 July 2023
Comment from uk.trustpilot.com
Absolute Joke, started off ok, support was good.Didn't credit welcome free bets after losing nor the free spins.Restricted bets after winning a few.Steer well clear people. They don't answer emails either, well they do when it suits them.Update - Closed my account. Seriously people these are the worst outfit I have ever placed a bet with. Save your self the hassle, believe the 1 star reviews they are correct.Further Update - Do not believe there response for one second. They are an absolute joke. They false advertise welcome offers and don't pay up, then when you question them they close you down and don't respond.These lot haven't just done it to me look at the 90% of 1 star reviews, very similar issues for them customers as well.These lot are being reported. I strongly stress to anyone not to use them.
Hugo Monlaw
30 June 2023
Comment from uk.trustpilot.com
At last! A site that has a customer support team who respond. I had an issue at the point of registration due to a typo in my address (my fault) and the Hollywoodbets team helped me resolve it super quick. Having used a number of online casino sites it was a refreshing change to use a product where the staff seemed to know what they were doing. Lets hope that the experience at point of withdrawal is just as slick!
Paul Howie
21 June 2023
Comment from uk.trustpilot.com
They never credit the free spins... when you ask them about it you get account restricted lol
Gareth Jones
21 June 2023
Comment from uk.trustpilot.com
Never received the free spins they advertise
fei
18 May 2023
Comment from uk.trustpilot.com
won money from their site and they dont let me withdraw, even locked my account now so i cant even rebet, saying it's wrong email address and i have no ideas what they mean, i requested to withdraw to my bank account so what email?meant to re-use the money on another bet and they took ages and been picky and now i missed a goal. meant to win £300 from this bet, this review will stand forever regardless of what
Diana&Tim
09 May 2023
Comment from uk.trustpilot.com
Don’t honour their promotions. You wager the required amount but never get the free spins. Had to ask every time, and in the end they stopped responding. Don’t bother with these guys.
E Szekely
05 May 2023
Comment from uk.trustpilot.com
I'm really impressed by their app which I recently got on my iphone. Additionally, they were extremely quick to resolve my query when I got in touch with them on live chat.
Diana D
21 April 2023
Comment from uk.trustpilot.com
Excellent customer service to help me get verified after I had a problem with my address during registration. Since then, I’ve enjoyed playing on their casino and the free spins for new players has served me well!
David Smith
20 April 2023
Comment from uk.trustpilot.com
great casino. Got all the slots i like and fair amount of chances to get free spins. Happy days
David Harlow
03 April 2023
Comment from uk.trustpilot.com
I found the site easy to navigate and smooth to use. All of the football markets that I normally bet on were there and the odds were on par with what other bookies were offering.
Kelly moore
23 March 2023
Comment from uk.trustpilot.com
Absolute disgrace deposited £110 and didn’t even get one bonus stay well clear of this casino! It’s a scam I’ve now reported you to the ombudsman
ALED GRIFFITHS
18 March 2023
Comment from uk.trustpilot.com
Had a £15 win bet on constitution hill at 7/4 they won't pay me after various email attempted, IBAS now with the case. Pathetic bookie keep away.
Ric Radbourne
18 March 2023
Comment from uk.trustpilot.com
Absolute shambles. I complied with their offer terms to bet 10 x £1 bets on Tut for 50 free spins. I never got the spins and despite sending multiple messages for support they never responded.I tried sending an email and they don't listen to what you are saying and keep saying you should go on their South African website. I have no idea what this has to do with anything, especially as I'm in the UK.They send emails saying "how was your recent experience with customer service". They will know how I feel (if they bother to read it, which I don't think they will).Another asked "how was your recent experience with the purple family?". What an absolute joke.Ultimately they have not honoured their part of the promotion and I have been SCAMMED out of £10. Not a lot I know, but it's money all the same that I could've used with a much more reputable online casino that actually honour their pay outs.Disappointed too that they are associated with Brentford FC. I feel sorry for the football club, it could end up giving them a bad name being linked to such a disgraceful company.Seriously, AVOID AVOID AVOID. Sometimes you question bad reviews when you see them, but do believe all of them, I mean, how many can you see in here more than 1 star?
Hayley Joseph
17 March 2023
Comment from uk.trustpilot.com
I like the fact that the App on IOS is complete with casino and sport on one app
Claire
12 March 2023
Comment from uk.trustpilot.com
I had some luck and drew out around £50 and they then reduced my maximum bet to £1.61!!!!Don't even bother with them... I've just tried three times to withdraw my money and it's still not gone yet.I would give them zero if I could.
David Smith
10 March 2023
Comment from uk.trustpilot.com
The only thing letting them down is that their boosts arent great. Otherwise this is a great site and one I’ll keep playing on as I normally avoid spending any money with the big companies
Chris Carrington
26 February 2023
Comment from uk.trustpilot.com
The worst casino I have ever had the misfortune to use. They have special offers on their site that offer free spins if you wager £20 on certain slots. The spins are due within 24 hours from the time you wager. You never get your free spins and if you have the audacity to go on live chat and ask for them…they exclude you from taking part in any more promotions!!!! Give them a wide berth. Dreadful company that don’t honour their promotions.
Shane Canning
21 February 2023
Comment from uk.trustpilot.com
Looks like i dogged a bullet here glad i look at reviews now
MR M GRAY
01 February 2023
Comment from uk.trustpilot.com
Deposited and won some money so withdrew half my stake then after a couple of hours went yo withdraw another £400 however would not let me as I had a pending withdrawal!! Live chat said it was policy to only allow one withdrawal at a time (nothing in ts and cs) they also said first withdrawal could take up to 48 hours! So I continued to play when I finally stopped five minutes later they cleared my first withdrawal so I took rest out of account.I put in a complaint to them they ignored it so emailed them again and they say its explained on their frequently asked questions! And then closed my account saying I had a gambling problem!! Don't do it you will regret joining them look at the reviews....I reported them to the gaming commission and they were very interested in this behaviour so contact them if you have any issues
James Finn
16 December 2022
Comment from uk.trustpilot.com
I opened an account with this firm and provided them with the required documentation. I then made my first deposit of £20 on the 15th of December. I won £40 and with my initial stake, had £60 in my account. I noticed that I was being logged off every 60sec or so and decided that this site was not for me. I then attempted to withdraw my money and was met with the message,'Client restricted for action' and was prevented from with withdrawing the said £60. I messaged them on the site twice and also sent an email, asking why I could not withdraw my money. None of these got a reply and now I am left with the only conclusion left to me, they have stolen my money.Now, £60 is a relatively small amount of money and if this firm can refuse such a paltry sum, I wonder what they are doing to other customers?In conclusion, the lesson learned is, always read the reviews before joining one of these rogue sites.
David Guy
29 November 2022
Comment from uk.trustpilot.com
Dont know why they purposely delay delay and delay the withdrawl process it all has to be verified by a member of their team apparently , long story short I've been trying to withdraw 40 euros from my first bet win for almost 3 days my account is all fully verified and I choose to read the reviews and I see this behaviour is happening regularly infact it seems to be common practice , now i will just wait and in the meantime I will look at ways to leave a complaint with whatever body regulates them but my advice is forget the tasty bonus they offer you they seem to be doing their best NOT to process any withdrawals
marcin mazurewicz
24 November 2022
Comment from uk.trustpilot.com
i asked you 6 days ago to delete my accountand return my fundsyou told me its gona take 24 hours then 3 days later you told me its gna take 24-48 hoursstill nothingplease can someone able look into it
Pepe
15 November 2022
Comment from uk.trustpilot.com
I put this here so it may get read.Those are negative stars.Dishonest, misleading and untrustworthy.That is all I can say.Steer well clear.......well clear.
Matt
13 November 2022
Comment from uk.trustpilot.com
Joined , then about 3 hours later got a message saying they had closed my account because I have self excluded in past we gamstop , I self excluded in 2017 because I won a large amount of cash so thought I’d had a break , there trying to make out there not letting me have an account to protect me very strange …
mikey
09 November 2022
Comment from uk.trustpilot.com
Worst place I've joined asked for documents I already sent plus more then couldn't deposit and said I needed original documents that I didn't have very unfair site do not use
KEA ANGEL
15 September 2022
Comment from uk.trustpilot.com
Took part in a few promotions and the free spins weren’t added and had to contact customer services every time. They obviously did not like that I was requesting them and have now restricted me from taking part in promotions.
Luke Donkin
30 November 2023
Comment from uk.trustpilot.com
Pathetic company. Were unwilling to void a £20 bet despite every other bookmaker in the UK doing it for a horse which refused to race. Awful customer service, they couldn’t care less about you. Avoid at all costs.
Pathetic company. Were unwilling to void a £20 bet despite every other bookmaker in the UK doing it for a horse which refused to race. Awful customer service, they couldn’t care less about you. Avoid at all costs.