Genting Casino PLAYER REVIEWS(319)
Seo
02 September 2023
Comment from uk.trustpilot.com
Customer service it’s a sheet!!!!They answer after 3 days … what’s this sheet casino don’t have money for employer’s….They take you money in 1 second but withdraw they forgot too payI don’t recommend
Michael D.
02 September 2023
Comment from uk.trustpilot.com
Great Casino, slots are very fair in my experience compared to other sites and once your verified payouts are very fast, definitely one of the best casinos I have ever played on and easily better than most these days.They regularly give good daily offers, great site to play on and that is a very honest opinion, I have tried many other sites and their rtp on slots seems to have been lowered over the past few months.Genting compared to others in my experience is very decent in this regard with very good rtp and regular bonuses. Website is also very nice and with a classic casino feel, its very fast also.
GG
29 August 2023
Comment from uk.trustpilot.com
Ive been in Genting Casino before aswell as Palm Beach Mayfair. However online, my money was taken from me. I was given a 150 pounds bonus and I deposited 200. I made 1400. But apparently i made that with my bonus money therefore they kept it all and said i cancelled the bonus and aswell i made that money from the “bonus” which is ridiculous as i spent way more than there 150 pound bonus.
ashish ruparel
28 August 2023
Comment from uk.trustpilot.com
Very bad ad withdrawals. Will take your money but when it comes to paying out... you will face a whole host of excuses and delays
Player
27 August 2023
Comment from uk.trustpilot.com
Being regular customer who deposit a lot but not treated good by customer service and didn't really enjoy website during playing at phone without downloading app as dont agree with all T&C's honestly. Got rewards for level up but can't claim it and support didn't reply before rewards expired.. it says customer service usually answer you in few minutes when I was waiting for any answer from agent for 30hours :/ 0/10 DISAPPOINTED 😞
martin charker
11 August 2023
Comment from uk.trustpilot.com
I have uploaded all of my verification documents, received emails to say they have been verified but I still can’t withdraw. Trying to speak with an agent online and just being ignored. They’re happy for me to deposit but when I want to withdraw I’m just being ignored. Appalling customer service.
James
22 July 2023
Comment from uk.trustpilot.com
What can I say got no problems with this site well apart from 1 takes ages to get thought to live chat but everything else is great fast withdrawal and easy site to use
Lorenzo Beolchi
10 July 2023
Comment from uk.trustpilot.com
Still waiting for the cancellation of the bonus funds, I still cannot withdraw my money. The verification of all the documents is fast but I think they are trying scam or delay the payment. In case I don’t get any feedback in few hours I go to the closest police station to report everything. I use to play in different casino online but this never happened, and I wish after solved this inconvenient I don’t have to write another review for any fake delays of the cash withdrawal. 2 stars only for the fast verification of the documentsThey cancelled my bonus funds, but my request of withdrawal is still pending status, really unacceptable.
Amie
06 July 2023
Comment from uk.trustpilot.com
Just signed up and got a nice win. Iv withdrew my winnings and uploaded a picture of my bank card. Yet to hear anything about needing more information or any word about my withdrawal. It’s been a few hours will update when I receive my money.
Gary Kemp
05 June 2023
Comment from uk.trustpilot.com
I had the same problem as everyone else now my ID been verified my winning go into my bank the next day.
Joanne
26 May 2023
Comment from uk.trustpilot.com
I can't say I've had any problems so far but then I haven't won anything to withdraw and that seems to be the main problem people are having! I have only played a few times on this website and that was when I got the sign up bonus the only thing I don't like is the huge wagering requirements on bonuses but saying that you can still win if you get a decent amount from a bonus, this is a review to win free spins so will let you all know how I get on!Joanneha1
sorbym
06 May 2023
Comment from uk.trustpilot.com
Great range of games. Fast payout available and customer service that respond quickly to any issues. Definitely recommend this site!Username: sorbym
Karl Hall
04 May 2023
Comment from uk.trustpilot.com
Getting is by far the most generous online casino, with live table games in their own venues and a massive array of slots. My only criticism is the withdrawal process for winnings could be sped up. Other than that 5 stars. Karljhall
Elizabeth Ivatt
04 May 2023
Comment from uk.trustpilot.com
Once they received my documents, the withdraw process was fairly easy. My first withdraw took a few days, and after that as long as it is not a weekend, it is processed in a couple of hours. Customer service responds within 2 hours, which is slower than other casinos, however, if you have notifications on, all is good. Thank you, reizzikei
Vamsi Dover
12 March 2023
Comment from uk.trustpilot.com
Honestly I don't know why these guy are wrote negative reviews but they don't know how to withdraw money fast. I tried and my friends too. they are paying all withdrawals but delayed most of times. I am suggesting before placing the withdrawal request they have to restrict the account for 24 hours as well 3 days. then, you will get your money on 3rd days. Thanks I had no issues so far....
Scott Richards
02 March 2023
Comment from uk.trustpilot.com
Brilliant trustworthy online casino, very helpful and fast to reply staff, great offers for free spins and cash-matches. Transfers are instant and so far all of my withdraws have been pretty much instantly available too.
Shirley Coletta
03 February 2023
Comment from uk.trustpilot.com
Lots of Special promotions and new Bonuses. Payout is quick and excellent variety of games to play. They also have a hot/cold info, letting one know what is paying well or not so good. The site is easy to navigate. Username: Jeandidier
Jamie
02 February 2023
Comment from uk.trustpilot.com
Username - jamiemellingWithdrawal process could be better and whoever is assigned to check customer documents needs a shake up. Twice I had to send my documents in. Great selection of games so stayed with them
Dw
02 September 2023
Comment from uk.trustpilot.com
Was playing through a bonus and got to 215 which then disappeared,,they repeatedly tell me I canceled it,,,I DIDNT
Was playing through a bonus and got to 215 which then disappeared,,they repeatedly tell me I canceled it,,,I DIDNT