Genting Casino PLAYER REVIEWS(319)
gary
22 April 2024
Comment from uk.trustpilot.com
The games are really good but the withdrawal time is soo long compared to other sites and the fact you can only withdraw 1 at a time and can't withdraw until the other has been processed
John Phillips
22 April 2024
Comment from uk.trustpilot.com
Iv had over 900 disappear from my account at gensing a nothing has been done to rectify it. Paid for promotions that I don’t get. It’s one big scam. I’ll just leave it down to gaming commissions
Tristan Lord
21 April 2024
Comment from uk.trustpilot.com
Made a deposit of £50 and got 145 free spins. Won £24 on that. Then played baccarat. Went down to £15 and then up to £280. Tried to withdraw but my balance is suddenly on £0. No way to contact them except for the live chat. But no one is answering my questions on the live chat. So in essence they just stole £280 for me. And there is nothing I can do about it.
Matthew
20 April 2024
Comment from uk.trustpilot.com
Enjoy better than OJ seem to have more luck on Genting.
anne banks
20 April 2024
Comment from uk.trustpilot.com
Always very helpful and pleasant when you go to the casino
Mohammed uddin
19 April 2024
Comment from uk.trustpilot.com
The app can be very unresponsive at times especially with live casino games, it's a pretty big problem, as I only play live games, I will probably stop using in the future
jake
19 April 2024
Comment from uk.trustpilot.com
It’s a great website just disagree with having to verify who you are every other month. Whole time depositing everything works fine then come withdrawal can be tricky. The genting at real life casinos I would 100% recommend but website I would 60-70%
Liam Wiltshire
19 April 2024
Comment from uk.trustpilot.com
Honestly vile. Gave me a random £50 bonus which paid out nothing. Started depositing my own money, and won £800.Wouldn’t let me withdraw as said I won it with bonus money. Then when I cancelled the bonus it took my whole £800 away!! I gambled with MY MONEY.Nobody getting back to me, awful awful awful. Contacting watchdog.
Sonia
18 April 2024
Comment from uk.trustpilot.com
I've invested money several times and I've never had any luck other than winning a good amount, for me it's not good
Adrian Chapman
18 April 2024
Comment from uk.trustpilot.com
Awaiting a withdrawel No reply’s to emails customer service keeps asking for the same I got for a wire transfer which I have sent three times been advised the correct department has it and my refund will be with me within a couple of hours at 1pm today still no refund it’s still pending and when I ask customer service still ask for wire transfer details again really need just some help in where my withdrawel is please but no one reply’s or talks to me
JT
18 April 2024
Comment from uk.trustpilot.com
As a long time player on various gaming platforms from all the major operators, appreciate that all havr some quirks to their games. I don't begrudge wins or losses if the platform is operating fairly and works as it should. In recent days, Genting.com has stuttered, lagged and thrown up disruptions to games so that any smooth play is not possible. It's almost as though their servers can't cope or there is a specific bug within games. Although this may not necessarily turn wins into material losses but it detracts from gaming experience, throws any betting strategy awry and when reported, customer support seem clueless thus far as to what the issue is. Payouts are not the quickest taking anything from 24hrs to 48hrs, just highly variable and loyalty rewards are at best a couple of pounds and highly restrictive to the point that almost worthless.
Housekeepers
17 April 2024
Comment from uk.trustpilot.com
Just wish you could get a decent win plus don't like that you have to wait for depositing saying you've reach your amount when I would like to just play the game
Roberto
17 April 2024
Comment from uk.trustpilot.com
Huge selection of slots. sometimes you win, sometimes you lose but this is how it works. play safely
Viktoria Whittington
16 April 2024
Comment from uk.trustpilot.com
I’d be willing to change my review based on my withdrawal being sorted out. My account has been locked due to an honest mistake which was taken into consideration and understood and then being told multiple times my withdrawal is still pending and not to worry as it’s perfectly normal for larger sums to sometimes take longer which I kind of understand but now I haven’t had any more responses. If I could get a response on here would appreciated- user name : whivik_iw58
violeta_p
16 April 2024
Comment from uk.trustpilot.com
Customer service the worst i’ve ever seen in my life! Always speaking with a robot and never solving any issues! I would not recommend to nobody! My experience was bad.
Kevin
16 April 2024
Comment from uk.trustpilot.com
Done it again waiting on another withdrawal they are ridiculous i dont mind the casino infact I think it’s quite good the withdrawal process just kills it every other casino is mostly instant withdrawals but not these nearly 12 hours pending for £180 its not like its thousands will change my rating if it goes in
Catherine Fitzpatrick
16 April 2024
Comment from uk.trustpilot.com
Very good site.. never had any issues with payouts
donnadon
15 April 2024
Comment from uk.trustpilot.com
Rubbish free 10p spins you never win anything the live games allCollecting constantly greedy game providers evolution are the worst controlled games boring casino far better out there that look after their players with decent rewards bonus.
Kevin
15 April 2024
Comment from uk.trustpilot.com
Withdrawal again 1 withdrawal for £25 that’s right £25 and its been sitting in my account for over 12 hours pending it’s ridiculous surely you can sort this withdrawal process out every other casino and bookmakers its more or less instant i am definitely closing my account
saimrehan
14 April 2024
Comment from uk.trustpilot.com
All casinos are controlled i know but this casino is looting people.. you play you lose, understand but keep loosing and win nothing is disappointment. I left and joined other betting sites and i am satisfied coz sometime i win sometime i lose.. you can check my account if i am telling wrong. Check my in and out.. winning bets and lost bets.
customer
14 April 2024
Comment from uk.trustpilot.com
The site is easy to get around, And I enjoy playing roulette however the game I was playing kept kicking me out and wouldnt let me back in until that particular round had finished, thus losing my saved bets.
Adrian Buliga
13 April 2024
Comment from uk.trustpilot.com
0 stars is my rating no ofence its just the outcome of my experience and the rude attitude to me as customer, just wish to different that the so called people i trust worth it so hava a bit if respect
Gina
12 April 2024
Comment from uk.trustpilot.com
I like playing at this casino. Withdrawals are usually within 24 hours and there is a good selection of games. The only issues for me are the very frustrating chatbot (getting through to a real person should be much quicker/simpler) and the total lack of any deposit match bonus offers. They used to give me regular deposit bonus offers but for the last few months even though I am at silver level I never get any deposit match bonus offers in my daily picks anymore. Otherwise it is one of my favourite sites.
Craig Barnsdale
12 April 2024
Comment from uk.trustpilot.com
Excellent assortment of games, they have all the top and up to date games. Quick to cash out, just make sure you have all your documents approved first.
Mrs Sue Mcclair
12 April 2024
Comment from uk.trustpilot.com
Thank you for your reply Genting casino but why have the machines been turned down to 90% when they were 96%?
Mrs Jenny Collins
12 April 2024
Comment from uk.trustpilot.com
At first I find the site frustrating especially to find a game but now after 7 months am pleased with. Withdrawal was confusing with the active bonus so Inhave since opted out not to receive bonuses & enjoying Genting Casino.
Jufferz
12 April 2024
Comment from uk.trustpilot.com
Plenty of free spins thrown in at random days even if I haven’t deposited for a few days
Jaseeee
12 April 2024
Comment from uk.trustpilot.com
Enjoy the bonus offers would maybe like a few more live game shows
Trevor
12 April 2024
Comment from uk.trustpilot.com
You always call when someone is in play instead of waiting it’s so frustrating . You state one thing and do another , you really have no interest in treating people fairly . You just hinder . I would not recommend your casino to anyone I’m afraid to say .
Trevor Glen
11 April 2024
Comment from uk.trustpilot.com
Will only let you withdraw once until it’s clearedNo other online site does this
Kristina
11 April 2024
Comment from uk.trustpilot.com
I love the choice of games , and that when I make a withdrawal it is very quickly back in my bank.
Lanesra
10 April 2024
Comment from uk.trustpilot.com
Your company is a disgrace. You give absolutely nothing back to customers and im sick of spending on the site and not being appreciated. Not a thing is giving back actually you give 10 free spins worth 10p each which is an absolute insult. You need to give bonus play as in 100 bet credits every month even. I bet with other casinos and other sportsbooks and i am rewarded every week and i dont spend half as much as i do on here. Also its nearly impossible to win on your site i mean impossible. I actually dont look to win as i enjoy playing on there but i dont even get a decent play for my money nothing. My balance cant get to zero quick enough when i deposit and its every single time not even a play for your money and thats the least a customer should get. So all the reasons i mentioned is why i wont use your casino as my main casino to play you need to make massive changes and stop robbing customers all the time.
Kev Ashworth
10 April 2024
Comment from uk.trustpilot.com
Good selection of games but slow payouts process , not instantaneously like some other casinos. Apart from that cannot fault .
gurcharn singh
10 April 2024
Comment from uk.trustpilot.com
I'm winning game he nothing pay to any money and I send email so many I try contact customer service to bad and he hold my withdrawal money this casino is not good please not play online any one.
Grant Bedford
10 April 2024
Comment from uk.trustpilot.com
Absolute scam casino never got bonus match and free spins customer service don’t reply via live chat and email u only get a dumb bot site is rigged but quick enough stealing £1000 from customers
Benjamin
09 April 2024
Comment from uk.trustpilot.com
I asked not to be contacted and applied to GamStop and got lots more emails from Genting
leena
09 April 2024
Comment from uk.trustpilot.com
I love this app and Genting casino specially that roualte fire blast game but when it’s bonus added it’s quite difficult and I have limit so I feel sad. And one more thing you given us free spins but it’s only 10 I think you should now upgrade Otherwise this is very nice I love this Thank you
jamesmcbride
09 April 2024
Comment from uk.trustpilot.com
I have got a lot of enjoyment from my experience on the slots for not a whole lot of money.
mikey
09 April 2024
Comment from uk.trustpilot.com
I love the slots but the live chat and email is way to slow it's ridiculous even documents never get reviewed for months lol sort it out 😕
Steven
09 April 2024
Comment from uk.trustpilot.com
The website is horrible. Absolutely not user friendly. Only one tab can be open, otherwise it logs me out. Ridiculous. Other online casinos allow you to play 2-4 games at once. If you don't believe go to check Paddy Power or Hippodrome. Depositing money takes very long and requires lots of steps. Other casinos take 1 click, I can do it between 2 roulette spins. The way the bonus balance "works" is that it doesn't. In order to fulfil the conditions to get it you have to do so many complicated and impractical things and in the meantime you can't withdraw your own money, let alone your winnings. It's outrages. I requested customer services to turn off bonus games in the end. So, honestly, everything about the online getting casino is horrible, except the games. You have some really cool games unfortunately, which is why every once in a while I bear the pain to visit the website.
Mrs Sue Mcclair
09 April 2024
Comment from uk.trustpilot.com
When we first started going to the casino it was nice and you had some wins but when you go now no one is winning and everybody is moaning
Ashley Stephenson
08 April 2024
Comment from uk.trustpilot.com
I love playing all the fabulous games on my account easy to understand and have fun knowing your limits
Isn Collins
08 April 2024
Comment from uk.trustpilot.com
Took ages to sort out - had an open session for 2 days which I couldn’t close- eventually it got sorted but no reply on email
MRS SHEILA BAILEY
07 April 2024
Comment from uk.trustpilot.com
A lot of your games no longer have a gamble for freespins, or for a bonus feature.
Joey_P
07 April 2024
Comment from uk.trustpilot.com
Live roulette wouldn't load, along with a few slots. Didn't get many wins or bonuses either
Julie Fletcher
07 April 2024
Comment from uk.trustpilot.com
Games like secret garden and fluffy favourites dont load. And there's always problems with promotionsU can never spk to anyone on chat just av options and it never gets sorted
smibai_as
07 April 2024
Comment from uk.trustpilot.com
Fantastic games however only one withdrawal request is stupid and deposits didn’t go into account, it’s been 12 hours now
Jamie Rust
06 April 2024
Comment from uk.trustpilot.com
Buggy games, flawed loyalty program, win ratio seems biased towards new players, regular depositors are punished with no returns and randomly a 'management decision' was made to remove daily offers without explanation.
Renata Vackova
06 April 2024
Comment from uk.trustpilot.com
A year ago, this used to be good for get some winnings. In the past half a year I never win on any games. I will not play here anymore.
jordanjoh
23 April 2024
Comment from uk.trustpilot.com
Shocking service you cannot withdraw any cash even when it’s cash balance utterly conning people
Shocking service you cannot withdraw any cash even when it’s cash balance utterly conning people