Betvictor Review

The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent.

After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money.

Help. Anyone.

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Had an issue getting verified. Spoke to Tina on live chat. She was most helpful and got my issue sorted out promptly. Very good service and polite

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Still awaiting withdrawal pending for some time has seem to me they get paid to do nothing don’t know why they call it faster payment service if takes hours to authorise

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Really good and helpful response from Rachel – only recently joined and impressed so far

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Very helpful support from Samantha. When I accidentally signed up to the wrong offer she switched it for me. Great customer service.

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Very good and honest bookie. Never had any issues with withdrawals or the like. Had to go on chat about a small issue but was politely and promptly dealt with by Kieron. It’s a thumbs up from me 👍🏻

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Been waiting for the withdrawal for last 48 hours no live chat what so ever !! no reply to emails what so ever !!! Can't get in touch in no possible way !!!! Not recommended! Bet365 is way way better in all expects! Extremely disappointing customer service !!

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Am a lady and I currently started betting some months ago! I actually had a great loose when I started, until I was referred to someone who helped changed my life by a friend 😊🔥, he gave me fixed matches and accurate bet tips which made me win about 1 million euros within a month, I didnt wanna talk about this but I just wanna help people who have been searching for fixed matches and accurate bet tips! His name on Instagram is Yeri_bets and on Telegram is markgames20

He offers payment after win matches! You pay him after winning the match, he doesn't charge for his matches
Trust me your gonna come back here and thank me later! 😊

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I have had the experience with Tina who was super friendly and helpful. Thank you for the great service I have been given!

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Samantha was very helpful and I love using BetVictor 💪🏻

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Helpful with my request and was quick to respond

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Had good customer service with Samantha in Live Chat. Helpful, friendly and resolved my issues.

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Live chat was very helpful.
Thank you Samantha for your help.

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So far So good since I joined betvictor. The verification process was easy and was very quickly verified and deposit limit set.👍🏼😁

The slots play well and the RTP on the games have met my expectations for an online casino so no complaints there.😁👍🏼

Payouts using PayPal are almost instant and that’s a winner😁👍🏼

They have competitions running almost daily if you choose to participate and there is no wagering requirements on the free spins or cash prizes.

Win or lose I’m glad I joined betvictor as I feel that they are a trustworthy online casino🌟🌟🌟🌟🌟😁👍🏼

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I find the chat service excellent and very helpful. However finding bets is extremely difficult in some cases. The links should be made clearer as it is almost impossible to find some bets. The website is well laid out and quite easy to use otherwise. Wins are paid quit quickly too.

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I just joined and was a bit confused your staff helped me to have a thoroughly enjoyable afternoon thank you

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She Helped me to change my new customer offer as I selected the wrong one great help many thanks Sue

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I had two conversations , one with Megan and the other with Samantha . Both were great at their jobs, but it was Samantha who resolved my problem well done.

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asked a question. operator replied she would find out and could email me to save my time, which she did.

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Very communicative and nice chatting.

Great site

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Betvictor is just user friendly and their customer support is excellent. I had a live chat with Ms.Tina and I got my issue resolved within few minutes.

My account was deactivated and I don’t know the reason, I contacted chat team they couldn’t help me in this. So what’s the next procedure ?

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Great help from Samantha, soon found the answer to my query and why my offer wasnt working, thankyou Samantha

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I have got a very nice experience on dealing with customer`s support, professional and friendly Samantha has managed to get 11, out of 10 from me….

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Tina was very helpful and sorted my issue quickly

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Has to be one of the worst pay out rate in casino

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I opened an account last night & verified my identity & address. Today morning I have deposited 5£ to check how it work. After that I requested for withdrawal of that 5£. A w moment later they sent me a mail to provide additional documents like passport holding in my hand, my source of money, again address. Again I provided. Immediately after that they closed my account and said I can't withdraw my money. This is really sad. They are scam, fraud. This is how they steal money from people. Ok fine if they find any reasonable background to close my account, it's ok. But they have no right to steal my money. At least they could refund to my source.

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Spoke to Emma , who was very polite and sorted out my query very quickly ..

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Really happy with how the query was dealt with

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Emma was very helpful and friendly. Great experience with Betvictor.

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SHE IS BEST IN THE BUSINESS, SOLVES PROBLEMS WITHIN SHORT SPAN . EXPLAINS THE ISSUE CLEARLY. WOULD EXPECT THE SAME IN THE FUTURE

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Opened an account with these made a deposit had a small win. I did not want to cash out so I left the money in the account to play with the following day. I was never asked for any ID at anytime. Recieved an email the following day stating my account is permanently closed and accused of fraud , no winnings will be paid out !! That's it no explanation just fraud, scumbags of the betting society

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After a couple of wins, they will close your account. Only losers are welcome to bet with them.

They will then sight their T&Cs to say they can do whatever they like and don't have to give a reason

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Excellent speed of answering and problem resolved in minutes 🙂

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After winning 33k of a 8k deposit i processed 2 withdrawals after a good night playing blackjack, im a fairly new customer to BetVictor at this point and was finding the app/site confusing and hard to navigate. So it turns out the withdrawals was cancelled unbeknown to me as The gambling commission 4weeks prior to this advised casinos to take away the ability to reverse withdrawals and i also received a email to confirm guaranteed withdraws as well as some other changes they made.
they are saying they was cancelled and funds was spent but i can not recall cancelling them and thought it wasn't even an option in the first place. They blocked my account straight after all this and am not getting anywhere with complaints although iv been in contact with their regulator IBAS who are assisting me with this matter.
I feel like they banned me to just not payout and jumped at any excuse to ban me and not pay the withdrawals i placed.
If any one can help that would be appreciated as I'm fairly new gambler and not to clued up with how to handle this.

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Siobhan in customer services went out of her way to be unhelpful. Sign in system is clearly broken and password emails simply never arrive. I was expected to provide more or less every detail that has ever been written down about me. Refusal to provide means to get told to jog on.

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They placed the wrong bet becuase their system places old selections in your slip when you navigate through it, and their website also freezes all the time.

When I complained to their CEO Andreas Meinrad they closed my account.

Disgusting bookie. Avoid at all costs.

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Have being being with bet Victor for years and years. Deposited 20 during the week was then asked for proof of wealth sent documents then wanted more. Checked my account today they now have locked me out. After being a customer for so long they just treat you like dirt ,no email explaining why I'm locked out. Absolutely disgusted with this bet site now. AVOID THEM AT ALL COSTS

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Great live chat experience. Samantha was very helpful and friendly.

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Emma was very efficient and friendly, great service 👍

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Could not be more upset with betvictor ,every other bookies closed my accounts when i self excluded exceptions was yourselves, i spike to your coleagues then explaing that i was trying to stop myself from gambling ,they not only messed up on this bet but the very first bet i had with you was Bournemouth to beat spurs after the match they said no my bet was for half time lead only….i am discusted that after self exclusion you choose to refund me money less charges i had to pay for currency conversion ,THEN YOU HAVE PLAYED GAMES WITH ME FOR 10 MONTHS.
CANT SAY ANY GOOD THINGS ABOUT YOUR COMPANY.
SM

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They do not reply to emails. They closed my account seconds after taking a deposit of £100 and will not refund it. They money was never even used.
Move spent days emailing various department and get no reply. I then spoke to live chat who don’t give any help. I had a phone call from the most obnoxious idiot known to man, who’s advice was to call the police!

It’s a contractual matter. You took my money, didn’t allow me to use it and now will not refund it! Just refund my money and keep the account closed I don’t care, but I was my money back.

Worst experience I’ve ever had in my life and their staff are not educated in the slightest:

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This has to be the worst online bookmaker there is. There really are no words for it. Customer supports is quite frankly a joke.

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very impressed with the quick efficient response i received from Emma and bet victor, i am a new customer and will continue to use your site. and it was Emma's efficient manner in the way she dealt with query i had. thank you Emma

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Be careful you can go though a tenner in seconds on this site and not get a win it’s not a fair return at all be careful
With your money

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