Betvictor Review

I just spoke to Samiar, and she was so helpful.Answered all my questions quickly and very satisfied with her professionalism…

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I entered into the wrong promotion being a first time user. Gyorgy solved the problem quickly and rapidly. Great service!?

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I accidentally made a double deposit. Gyorgy was super quick to help me out. He was able to get me my money back right away. Quick and easy via the chat.

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I contacted BetVictor in relation to a promo query that I had signed up for as I wasn’t too sure on when free bets were credited. I spoke to Antony who gave me clear and concise information and provided very good customer service. A great experience and a great company.

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Stay away from this site, honestly the worst casino online, 400 pounds or more in one game and even one time I went to free spins when I’m playing 0.40 pis each spin… they give me 10 pounds bonus and in the same game I went to free spins 3 TIMES, BIG COINCIDENCE…. Honestly don’t recommend 100%.

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Vicki was great support, answered my questions and instantly found a solution. Really appreciate it

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I know you lose,but it’s frustrating when they give you a monthly limit of £250 when I have £200 a day with my other sites and you wager £250 and don’t even get a decent spin,I think I’ll stick to the sites I know,I have had good wins with this site but not enough to bother playing on it again

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Samir did a excellent job in reviewing my matter and escilating when needed. He was very kind and crutious. I look forward to dealing with him in the future.

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I opted in for the wrong bonus, the $300 bet credit instead of the $600. This was resolved very easily with Kamil leaving a note on my account for when I placed a qualifying bet. When I contacted support again the bet credit was instantly credited to my account by Sue. Both were extremely easy to deal with!

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I joined Bet Victor today and had loads of questions… Ryan on Live Chat was brilliant, answered all my questions, was fast, polite, had all the info… 10/10

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Got a problem with my address verification and contacted Betvictor live chat for help. Kind agent Gyorgy solved my issue within less than 10 minutes! Thanks to Gyorgy and Betvictor team for their hard work!

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Did not send me a code to change password. I was a customer before there was an app. Talk to their live chat and after giving all my details including name , address , e mail was told they couldn’t help. Makes me feel suspicious and insecure. E mailed customer services , got an acknowledgment e mail , nothing since. Three days and counting. Customer non service then. I’m just glad that I never leave more than £20 in my account. They might be great at telling you how to bet but useless when there is a problem.

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customer service is great. I never really tried betting online before so it was a bit difficult for me to understand how is the website works but Gyorgy was amazing. He made it clear how can I bet on the website and answeard all of my questions. I am going to creat an account.

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customer service communication is great at this company. It wasn’t everything clear for me with one of the promotion and Gyorgy explained everything very clearly. I will probably create an account with them as I am sure if I have any issue in the future they can help with it quickly.

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Forgot to opt in to a bonus. Contacted customer service and Grygor was brilliant. Got it sorted and gave me £25.

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Contacted customer support and the agent Jesus only took 2 minutes to solve my problem 🙂

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The help from Samir in the live chat was amazing I had issues with my free spins but Samir fixed everytime I had issue great customers service

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Been with Betvictor for years-always reliable etc. until now (last 2 weeks). The site works very poorly from my Desktop (tried various browsers) Their Help did not really help. I can only put a single on the horses I can’t retain selections etc. to put a line on-I have no such problems with other sites. I guess I will be using competitors for Cheltenham. I bet you! it is due to being made better for mobile phone use.

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Gyorgy, was really helpful and was quick to help me out! Much appreciated

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Deposit probabil 80£ i withdrawal 10£ and never the many come back to my. Scamer again

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Gyorgy helped me with my query as well as Jesus, amazing service!

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Well to start there was no bull∆∆∆∆ at withdrawal. Next my money arrived in 18hrs the first time and has never taken longer than a week. They have friendly and helpful support like Jesus the agent i dealt with today. The win ratio is awesome not like lots where you take a bonus and loseveveryplay till your broke without hitting a free spins or pot at all. Betvictor isn’t like that. I’ve played at near 200 casino’s and these guys are in my top 3.

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Antony was very good. Refunded my free bet after the match had started as I placed it in error. I had tried to have it voided before the match started but couldn’t get through in time. Great customer service.

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Orsi was very helpful in sorting out my bonus that didn’t activate because I’d deposited with PayPal, before the Debit card payment needed to qualify.

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i spoke to someone called jayce and they were wonderful help with my account. you need more staff like that

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Really pleased when I first opened up a few months ago. Always completed the sports loyalty tier and it’s a great idea (Though the MEGA WHEEL at the end tends to reward less than the tiers before). The site however isn’t great. Regular issues viewing racing streams and I once had to wait over 5hrs for a winning horse bet to settle because they had no trader to do so at that time of night. Decided I’d contact customer care and explains my issues lately and possibly close my account. Without any real review into the complaints the account was closed within a few seconds. Possibly would have stayed if they reviewed my complaints better.

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As a useful bit of information before you sign up. BV do not accept any online banks (Monzo, starling, Revolut etc). They have said it is a business decision.This is fine, but information should have been transparent before you waste time signing up, only to find you cannot deposit any money.

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Unfortunately I have to give 1 star due to an issue I had. I play the loyalty club every week. I played a bit on Monday, wagered about 3-400 on casino and 100 on sports. Then remembered the loyalty club and opted in. Starting at 0. I played and played and wagered 4,700-4,800 on casino and 420 on sports. Basically just shy of the next tier on loyalty club and they flat out refused to give it to me. Even though in total I’ve wagered enough. Just forgot to opt in the first day. Horrible treatment by manager Catherine. Simply didn’t care and kept repeating herself that she doesn’t give goodwill gestures. Even though they actually do, and often help people when just short of the next stage of loyalty. Pretty horrible experience and considering I spent 1-2000 and wagered 5,500, and the rewards aren’t amazing anyway, you’d think they be a bit more fair about the situation.

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After 18 deposits 0 return is the worst scam ever DON’T SPEND YOUR TIME AND YOUR HARD EARNED MONEY THERE DON’T BE VICTIM LIKE ME

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Spoke to Orsi,very helpful and polite and solved my issue within minutes, thank you

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A quick and timely response to my query..followed by a clear answer to my query..to which I’ll add my thanks to a certain Kamil in customer support.

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Had a problem thanks to jayce its sorted..never had any problems before and I think that it was resolved quickly.. big thank you to jayce

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A very quick service, no long to reply and very professional people.

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Really poor. Have been using the app for a number of months. Recently the account was frozen pending account verification. A bank letter was not sufficient and I didn’t have a utility bill. Spoke to customer services and explained that I didn’t want the hassle. Asked if they could close my account and refund the £5 remaining balance (this was from paying in deposits not winnings). They simply refused. Really poor that on top of the usual security procedures – pin log etc and back account verification they still insist on such measures. Do they think that customers should do this? No other betting app ever has????

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Instant withdrawals, good choice of sports to bet on. Modern day bookie

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Ryan is such a great agent he made me feel safe when talking with him. Thanks for solving my problems!

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Try to place a bet and it just buffers and buffers until the price is gone.

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Spoke with Keith over live chat – they were very helpful and quick to respond to my query. Thanks Keith! 🙂

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Great service from Keith. Very helpful with my withdrawal of cash issue

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I must say the service of agent Jesus was exceptional. However I have given 3 star as I had several issues with a withdrawal I made even though I am fully verified customer. Jesus joined the live chat and was able to resolve my issue within a few hours that no one else could resolve in 5/6 days. This would have been a 1 star review if it wasnt for the great service of Jesus. Be grateful to have someone like that on your team as this would have been a horrendous review needless to say a complaint too.

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Wel they forgot to giv me my 20 bets for spending 10 went on live chat told them I got the casino bonus but didn’t get the bet bonus and he told me they wud b on in a couple of mins and they was I can’t fault them and they give me 5 free spins as well

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Jamie was very helpful in figuring out my issue and resolved it with quick and very efficient service

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My customer service was fantastic and I appreciated how helpful he was. His name was juan

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Customer service was great. Short wait and problem was resolved in less than 5 minutes.Thank you Julianne

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If you are looking for a mediocre company, you found it,guys.I deposited more than $15K in a month, not a single time I was rewarded a free games feature that is more than 0.75 cents that I bet on, which returned of course just joke a few multipliers.None of my high stake bets were able to get rewarded, I opened over 400 sessions. Which shows their greedy RTP is just a gimmick.Sportsbook is another joke. I made a parlay, I am ahead,but cash outs are suspended. Their juice is a lot higher compared to other bookmakers, yet, they still try to block the cash outs while the player is ahead.Their bonus system is disaster.My caliber players used to get alot more privileges before Ontario banned respected bookmakers such as willhill etc. So We ended up these greedy, sketch casinos as Ontarians.And the only reason I came here, I had a few big wins at Leo Vegas and they kind of gave me hard time for back to back stupid verifications in a few months like 4 times ,the only thing left was my DNA. I am a legit mid level recreational playing person. So I said enough and came here to betvictor.These companies are taking advantages of players like us thanks to Ontario Law that banned other companies. I wish pinnacle Casino is back but they only have sportsbook in Ontario.

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Juan is very helpful and solve the issue on time.She is best support in BetVictor.Better than some others holding player online and useless.Really appreciate to Juan’s help!

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Not impressed I made a withdrawal early today and they proceeded to process this. I then had an email to state I had to send verification and money has now been blocked and can’t be used and telling me to wait 72 hours for verification when I was told multiple times my withdrawal was processed. Now having to wait 72 hours when was relying on that money as was told it was instant. Not sure I will be using this app again.

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I cashed out on a 9 team accumulator today for €390 and confirmed this on the app. I also have a screenshot of this. Little did I know when I looked at my balance it was not credited. I’ve been into the live chat team and awaiting feedback but it has been a horrible experience for me and it shows that the app and cash out is unreliable. I’m awaiting feedback from Bet it or so this review covers the app and the lack of credibility around it.

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Anthony in the customer support live chat was very helpful and resolved my issue quickly

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I have lost count of how many times I have put accumulators on and the bet is suspended from start to finish giving you no option at any point to cash out. Absolute joke.

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