BetUK Review

Absolutely rotten. The customer service team do their best to be awkward and make you jump through hoops to get a free bet. If you email you just get a copy and paste responseThey are utterly laughable I suggest everyone complains to the gambling commission about this disgusting bunchDon’t bother with your generic reply about this not being the experience you wish people to have. Looking at the other reviews it seems I’m not the only one who thinks you’re a joke.

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BetUK always brings me good luck. Earned a few drinks this weekend. The withdraw is amazing, instantly credited into my account. Thank you BetUK.

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These guys lie, you are dealing with crooks, if you deposit money you never get it back !

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Made a mistake on the initial bank details provided. Tried to change them and BETUK refused and then said as the bank details didn’t match the bank statement they then withheld my winnings and only paid my stake back. Quite happy to take your money but find every conceivable way not to pay out.

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Placed a bet which won & I’m told it can take up to 24 hours to settle ? The issue I have is another bet which lost, settled immediately and following all these 1 star reviews, they spear to have a genuine point. Not much by the way of offers for existing customers

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I played couple of times on slots – bass splash and spinned hundreds of spin and didn’t got any scaters. Unbelievable empty spins . Welcome bonus also didn’t receive. My experience are not for recommendation on slots on tere . Proper waisting money and time . Dosnt make fun at all if need to deposit only ?

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Still no money returned this is now 3 weeks and counting. If you win don’t expect to get anything back even your original stake. They are crooks and should be closed down

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Would give zero if possible. Refusing over 3k of winnings for no reason. Contact IBAS if you have any issues they’re well aware of the malpractice occurring at Betuk and will help you settle it fairly. This company won’t be around for long. The site is ugly, the app is slow and the customer service staff not a brain cell between them.

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Provided everything bar my DNA over the last 3 weeks. Still no resolution, still no communication. Very stressful and very suspect behaviour from this company. I understand the requirement for security and protecting all parties but what this company are doing is harmful for the customer because the process is so poorly managed and takes far too long. I am a Very unhappy customer and it looks more and more likely i need to go to IBAS to get my money.

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They didnt seem to have problems accepting payments from my card BUT when it comes to withdrawals that is a whole different ball game. Being asked to provide photos of the card used, bank statements, location etc because Natwest are not accepting payments from this site, not according to Natwest when i spoke to them. I have accounts with 4 other betting site and in all the time i have used then they have never once asked for any i.d to be provided in order for me to withdraw money. In my honest opinion its the worse site ever. Oh how i wish i had read these review prior to using this excuse for a betting site. They’ve asked for more details to better understand my experience. Rather than waste my time explaining, i would suggest that someone from Betuk sit down and read all the 1 star reviews as we are all saying the same thing, They dont like paying out.

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Still no money in my bank. Can’t understand why they would spend all this money on a website where it’s only a matter of time before these con artists get closed down.

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Do not use this company!They are nothing but con men! I have been trying to withdraw from them for a month now. I have jumped through every hoop imaginable and sent photos, signed and stamped letters from my bank and all you get is a repeat letter to submit documents. They will not tell you what is wrong with said documents. Do not touch this company with a barge pole, it’s not worth the grief.

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Its been 15 days since i tried to withdraw my £260 winngs and still have not been paid.Absolute joke ,stay welk away from this betting site as they do not like to pay you out .They are quike enough to take your money .How many people are they doing this to earning interest on thier money?

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I don’t usually leave reviews but I’ve been with you 8 months. I used the free bets promotion on horses and the boosts on football every weekI haven’t won once yet you disabled them claiming responsible gambling. What a load of nonsense seeing as I’m free to bet on the casino. Why offer promos if you take them away?You’ve lost a good customer and hope you grifters go bust

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Terrible customer service.Free bets not credited from offer.Customer service is an absolute joke. Any excuse to try to avoid issuing the free bets. They apparently can’t understand which offer I am referring to (it’s on their own website), they can’t open links went sent to clarify. What a useless, dishonest and obstructive company.I won’t be using again and it looks as if I won’t be the only one.

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Poor service, I gave them two forms of id driving licence and house old bill and now two weeks later after winning money they want more personal information!!

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Had to contact them regarding free bets ,as could not findHad a couple of wins but trying to withdraw funds on the card you paid with is a nightmare,want bank statements,photo I’d,never needed anything like this on any other appAVOID

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Sorry to say, more of the same as I read below.Signed up as a new customer and won £135 off free bets. The problems then started when I was attempting to withdraw my winnings. They asked for various bits of ID, all which were sent. They’re refusing to release my winnings, and have instead given my intiial deposit back and suspended my account.These bookmakers are nothing but cowboys and I would certainly not recommend to anyone. You’ll not get your winnings!

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I placed a bet recently and earned some free bets which expired on Sunday 26.3.23 at midnight. I tried to use my free bets on 23rd but they were showing as pending and I could not get access to them. I tried to contact you twice on the phone number provided but this seemed to be a private number. I also tried to go on the chat line but this was not helpful. Therefore I lost my free bets

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This lot stopped my promos and haven’t given me a reason why. An utter joke of a bookies. No wonder rated so poorly from others

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Be careful on the slots. I have been playing on the slots on all types of different stakes today and I noticed my balance was going down by odd amounts. For example if I was playing on 60p stakes, my balance would go down by 72p, then 68p, then 71p extra. I tried this across multiple different games and stakes and every time was the same outcome. So God knows where the extra couple of pence goes per spin you make but I would imagine it’s this scam company’s back pocket.UPDATE!!! – Having finally got a response from someone, it turns out that BETUK automatically assume you want to enter their “Blue Ribbon” bonus which adds on an extra 9p PER SPIN!! Let me put this into context, I play on 40p spins, this 9p is almost an extra 25% on top of this. I staked £300 today which means that £75 of that money was going towards some bonus I never opted into and didn’t know about. Stay clear people.

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update, i finally got my money after 3 weeks of hell, i am now happy but no way am i forgiving these cowboys i think they were under the impression i would write a good review, well they were wrong i still say they are useless

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Whouldnt touch this company with a bargepole again got the free bets ok but as I won with them they made I so impossible to withdraw asking for bank statements ect . People should not be asked for personal info as when you sign up it’s hard enough stay clear people you will regret it .

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What a joke you are, playing at being bookiesI am not going to discuss on a forum what you have done, all I will say is that you really are a waste of time. You sponsor all these races but people will soon work out the truth how bad you areI cant believe I originally gave you 5 stars, I should have known better, I will never use again. You can have a 1 star to add to all the rest

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Will post every week until I get paid the money I am owed.Hotel California, you can put it but never check out. This is not a proper company but a con that should be closed down

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Poor payout on roulette, poor service on chat good payout on sports.Bascily if you use this website do not trust the live roulette table or any part of the casino.

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They keep sending unsolicited texts . Blocking does not work . I went to site to try and stop contact but they want my details. Totally unscrupulous .

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Well I finally got my money back from BetUK, much has happened over the last 20+ days. Bet UK insist that there was a problem with my Bank, I spent a very long time talking to Nat West and they assured me that there wasn’t a problem, so really a stalemate. What I didnt know is that all bookmakers use a a “closed loop system” which means that they can only pay money back using the Bank card that deposited it, thus in my case as Nat West was the bank I used and as I couldn’t pay money in take out using them naturally caused a problem, but in all fairness to BETUK eventually payed me back via “wire transfer”Looking back I think I did jump the gun in pointing the finger at them rather quickly, but saying that I do not understand that before I could withdraw my money I had to send proof of my ID..driving licence, utility bill plus (my biggest dislike) was details of my Bank card, although this was done through a valid web site called HOO YU, but even so why.Well I’ve upped my opinion to 2 stars and will leave it like that.Good luck to any of you who are having problems.

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There is no way any 5star reviews can be genuine. Easy to put money in but impossible to withdraw as they ask for endless authorisation. Scam company

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MY GOD IT CARNT BE LONG NOWLOOK AT YOUR DAILY REVIEWSHOW ARE YOU STILL IN BUISNESSNOT LONG NOWANYONE WITH HALF A BRAINCELL WILL AVOIDWORD DOES GET AROUNDYOU WILL WILL NOT PAY ANYBODY WHO WINS OUTTHE BETTING REULATORS ARE A SHOWER OF POOBUT THE PUNTERS ARE NOTTHE REVIEWS WILL STOP SOONCOS YOU WONT HAVE ANY PUNTERSYOU SHOWER OF SHITTTTTTTTYOU CAN STILL PUT YA ODD FAKE REVIEW UPBUT IT WONT MATTERCOS NOBODY WILL BE THEREYOU ABSOLUTE DISGRACE TO THE BETTING INDUSTRY

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Bet £10. No free bets as promised, 3 free £10 bets showing as pending….no way to contact customer service. Disappointing.

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I am absolutely gutted at this site and I am glad I can come and complain here for the whole world to see. They will never get the best of me Never! I made a case against them with enverracapital d0t io and they were able to get all my winnings into my account. Note: fight them like i did till you get your winnings

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NOT PAYING THE £20,000 OWED!!THIS COMPANY HAVE LIED TO ME THEY HAVE, CHANGED MY DETAILS, THEY HAVE CLOSED MY ACCOUNT.THEY IGNORE MY 10+ EMAILSIVE WON 20K+ FROM A £25EW FOURFOLD THEY WILL NOT PAYOUT THEY HAVE CLOSED MY ACCOUNT YOU ARE A DISGUSTING COMPANY DO NOT USE THEM BET UK DO NOT COMMENT ON THIS SAYING HAS THIS BEEN RESOLVED BECAUSE YOU KNOW IT HASNT AND YOU REFUSE TO LOOK IN THE MIRROR AT THE ACTIONS YOUR TEAM HAS TAKEN.

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DO NOT USE BET UK. Getting your money back is near on impossible.Tried to withdraw a bit of my winnings only to have my account cancelled and told I’ve breached their terms and conditions.They’ve kept my money. Only glad I didn’t win a large amount as they were quite willing to let me keep depositing money.Be warned , read the terms, they don’t favor you ?

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BetUK is excellent. The CS employees are very helpful.One thing that I never understand is when you make a withdrawal you always have to contact CS to ask them to process it before it’s returned to your bank. Maybe they could look at that.

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Downloaded the app and played realistic blackjack for a whileRealistic my foot. Dealer beat me every hand I playedWhat a truly tragic embarrassing lot they are. The 1 star reviews on here say it all

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Terrible service. They are making it absolutely impossible to withdraw my balance.I am with Chase bank. It has a numberless card. They ask you to send photos of your card to verify it.I discussed this issue with the live chat and they asked for a proof of ownership. I sent a proof of ownership, but they rejected it because it did not include the first 6 digits and last 4 digits of my card number.They asked to go into a branch and asked for this documentation, but my bank is app-based and does not have branches.I screenshotted my app with the required details, but it didn’t have a logo.I have sent all this information and they are refusing to accept it and I can’t with withdraw my balance.Please whatever you do, choose another betting website.

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I made three deposits totallying £110. I won some bets, and the balance is now £231. I tried to withdraw four times, all have been ignored. I emailed customer support, that was also ignored. I have now tried live chat, who spun me a tissue of lies that my bank was not accepting payments into my account. I had other bookmaker accounts, I withdrew from all of them and all have paid except this outfit. So there is nothing wrong with the card or my account. Lies like this I will not tolerate.If there really was a problem paying me, why did they not email me to let me know?Clearly hoping I will forget it and they keep my money. I will not, I will simply contact the regulator.Looking at other reviews, this company makes a habit of not paying out.

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I forgot to say that I sent a letter to BetUK address as I found on line.Stanley Grv, Stockport, Greater Manchester, SK4 4HP, United KingdomBut a gentleman just sent me an email saying he lives there, what is going on with this company.Well I have made quite a few reviews about this company since 12th March, I’m only trying to take out £43 but when I read some of the other complaints I feel lucky.I have had the same response on Trust Pilot, “ I have sent an email “ load of rubbish, just more untruths. I have gone through Resolver, and also revisits IBAS, both who are very helpful, in my case £43 is not going to change my life, but I do not like CHEATS, and surely that is what BetUK are.Today I actually thought I was getting somewhere but the day has gone by and I’m in the same position.What ever happens I will still keep trying and any opportunity of giving this company a bad review I will take, we must stick together so as to prevent others getting involved with people like this.Good luck everybody, keep fighting.

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Opened account to benefit from the £60 free bets. Not been able to get in to my account after deposit of £20 to claim. 6 messages sent to support no reply. Avoid at all costs!

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Compulsive liars, further down is a review I’d sent in on Friday about the scam offer they have on and the unbelievably poor customer service. They have replied to my review advising that they’ve emailed me with a that with hopefully fix the issues …. no email received, clearly just commenting on complaints to look like they’re bothered … absolute Joke of a company

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My reviews is the same as most on here I’ve deposited easily over £250 with no identity checks and as soon as I win something and attempt to withdraw I am bombarded with security checks. This morning I was told my account has been permanently suspended and they could not give a reason as to why. I had £650 in the account that I attempted to withdraw apparently this has now been “forfeited” and they have said I will be refunded £249 what a joke of a company.

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Same as all the other comments on this site they will not pay money out Will be reporting this matter to the financial ombudsmanAlso will be putting all these comments on Facebook

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I have spent hours this morning trying to get help relating to an issue I am having with the provision of paypal identification.I have sent over numerous screenshots proving my paypal account identity. I have deposited over £1400.00 into the account without question and all i want to do is withdraw some of my balance.You advisers keep saying I need to provide all the information on one screen shot. Paypal won’t allow me to do this and I have been on to them for a further hour trying to get them to change the way they show account profile on my profile page. They are now questioning the validity of such a request from betuk.update – They have now accepted my verification and blocked access to my account.

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Complete scam. Won’t let you withdraw any money, you have an endless amount of hoops to jump through, and then it just gets put back into you account. Please avoid, so many better companies to use than these cowboys.

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People lie so much haha,They been good as gold to me.Fast withdrawals, bonuses etc.UK customer service responds faster than my bank lol.There great to be fair.Live coverage etc is great also.

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I have put two reviews previously on Trust Pilot ref Bet Uk not letting me withdraw my money, no joy still.After much research I decided to register with IBAS, and it was very easy, wether they solve the problems or not I.will have to wait and see. My next move will probably be the Small Claims Court, which to set up is £25 for up to £300 claim, but naturally if one loses costs have to be paid.My amount is only £43, but I do not like to be cheated, and that is my reason for furthering it.I suggest that as there are so many of us in the same boat, why not look into going down the same route.All the best to you all.

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I don’t normally bother with complaints but after playing your evolution blackjack I’ll make an exceptionIf it’s really random why does the dealer have 20 or 21 about 99% of the time? Why when the player hits on 12 they get a 10Yet when they double down on 11 they get a 2? How is that random ?? It’s notThe DLR dealt himself blackjack 3 times in a row. How is that random?Talk about taking the Mick. Don’t go near there casino

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I couldn’t give no stars, unfortunately.The customer service is appalling and good luck getting your money!!!

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Your online casino is absolutely disgusting. How is it possible for the dealer to have 20 every hand and the player 15? player always busts and the dealer never does,,,how is that random?Biggest rip off I have ever seen and wont be using you again…shameful

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