Guts Sports PLAYER REVIEWS(127)
Ihavea newname
07 December 2019
Comment from uk.trustpilot.com
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.
Ivan
11 October 2019
Comment from uk.trustpilot.com
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in. Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?). To be verified it mmmmalso took them some time (1weekish). This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I'd recommend a few other sites before this one after my initial times playing here.
Joris Knol
28 September 2019
Comment from uk.trustpilot.com
Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie. Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino. ______ I don't understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification. When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes. After Unibet, Guts is my favorite online casino.
ThomasCrowns
26 August 2019
Comment from uk.trustpilot.com
Simple scam. Build good site, take your money and either refuse to pay you or charge you huge money for cashing out. I wish I saw TP a month ago. Do not be fooled they are liars.
Kemar Mascoll
18 August 2019
Comment from uk.trustpilot.com
Just don’t waste your time it’s a money trap. And bullshite odds no money to be made in slots just don’t bother
ron ross
09 August 2019
Comment from uk.trustpilot.com
Stay far away from this site i sent for a bank withdrawl for $170 they sent me $140 plus my bank deducted $17 off of the $140 the live chat says they sent $170 in which i produced a screenshot that shows the exact amount customer live chat are beyond uneducated i dont think they send funds in your local currency they are sending euro and guessing how much the exchange will be they also have so many stall tactics so you reverse your withdrawl ans get this i asked them to change my acount so i cant cancel withdrawls which most top site do and they said this coudlnt be done DO NOT PLAY HERE
Paul Doran
02 August 2019
Comment from uk.trustpilot.com
I received a message mid game along the lines that they are obliged to tell me that they know I've won money from another website, which shouldn't be a problem (I thought) but the so called bad luck I was getting, led me believe the website was even more fixed...so I won on another site, I don't deserve to win anything on this one??? AVOID
Jake Harris
01 August 2019
I love guts, they got a great website and lots of markets to bet on. I must say they have the most user-friendly in-play betting interfaces among bookmakers. The odds are also pretty good, and as for promos and bonuses, there are a few one being you get a welcome bonus of £10 if you bet £10 and lose.
mike louis
17 July 2019
Comment from uk.trustpilot.com
this is the worst of them, total scam, deposit wont reflect. scammers
mrqaidi
16 July 2019
Comment from uk.trustpilot.com
very good at scamming
Max
03 July 2019
Comment from uk.trustpilot.com
SCAMMING SITE! They'll do everything to steal your Money. They closed down my account and told me I need verification, so I send it to them and they start lying and lying. The livechat support is completely dumb (mostly bots). If you're trying to cash out a bet it will say 200€ for example, after cashing out they say it's 100€. The criminal energy of this site is really big. AVOID THIS SITE AT ALL COSTS!
Julian
23 June 2019
Comment from uk.trustpilot.com
They only send standard reply´s, stalling verification and WD´s and don´t help you out. Please WD my funds and re-open my account. Bad casino.
Roz Dennis
11 June 2019
Comment from uk.trustpilot.com
Sent a scan of passport, it was listed as accepted on their site. I then sent photos of address ID and payment method and these were accepted and was told I need to resend Photo ID. When I questioned it and stated I already sent it, they said they don't accept scans. Okay, that's fine but they approved it initially, I could have sent the photo and be done with it by now but thought it was fine. I've sent a photo now, was told 24 hours and low and behold its still pending. I have a substantial amount to withdraw and I feel this is a deliberate attempt to prevent the withdrawal now. If rejected I'll take the matter further as the photo of my photo ID is crystal clear! I understand the need for ID verification, but to mess a customer around to prevent a withdrawal in hopes they will lose the money is disgusting.
Richard Surbey
07 June 2019
Comment from uk.trustpilot.com
I have never in my life come across such incompetent customer services as this company. Today I spoke to Pheobe as I took part in a weekly promotion and didn't receive my free spins like I normally do each week. The promotion clearly said the £20 could be wagered on any slot but she was completely adamant it was for one specific slot. I sent two screenshots and she still told me I was wrong and that she knows the promotions and that they couldn't be any clearer. She even sent me a copy and paste of the exact statement saying ANY slot and told me that nowhere did it say any slot. I honestly couldn't believe what I was reading. Eventually I asked her to check with a colleague and she came back with no apology, just "I see your point". I recommended she learn the promotions and she replied "I know the promotions thanks". Just rude and unprofessional and has put me off using the site again which is a shame as I did enjoy using it. Half an hour of my life I won't get back. Avoid this company as you get no support if things go wrong.
AlbyM
03 April 2019
Comment from uk.trustpilot.com
I wish I had read these reviews before I even looked at guts, which has ben favourably elsewhere. TP has trusted reviews and the ones I can see here about Guts is spot on! Terrible service, terrible games and terrible payouts. Then they refuse to pay you.
NormanT
02 April 2019
GUTS is my favourite site to bet! I find it very easy to use and like the fact they have some different markets to other betting sites!
Alex Sandro
15 March 2019
easy to use, but only in the sports section
Kev Walsh
11 March 2019
Comment from uk.trustpilot.com
worst site ever,,,dont make a deposit ,,most countries banned from sportsbook, but ur only told that after deposit !!!..load of rubbish,,and there poker is a joke,,worst interface ever,,,and wats with the fish crap all over the place
JP Collider
10 March 2019
Comment from uk.trustpilot.com
A rat of a company. Not interested in helping problem gamblers like my friend. They wouldnt close his account even though they said it was closed. They should and hopefully will be closed down for this. They even gave him free bets to encourage him and removed the £20 per day deposit limit he had set. STEER CLEAR IGLF YOU HAVE ANY SENSE.
Ryan Haley
22 February 2019
Comment from uk.trustpilot.com
False advertising welcome bonus was apparently expired on 29.1.2019 but was on the sign up page and after making my account, deposited £20 to receive no bonus, and after reading these reviews be lucky to get my money back without messing around sending ID etc to get back what I worked hard for. Absolute joke of a Business
James and Karen
03 February 2019
Comment from uk.trustpilot.com
I am not suprised at these reviews. ..I amazingly won 30 pounds thru a few free spins.. cutting long story short they said yeah well done u have won ect ect then they refused to pay cos of I'D. ..I'D They have my bank details ffs so I sent all sorts. ...it was blurry...I sent more same loada crap so I wud NEVER DEPOSIT
Dan B
17 December 2018
Comment from uk.trustpilot.com
Guts cancelled my bet on 1100 NOK I can barely bet 400 NOK, i try bet 300 extra on same "selections" nah, you cant. Guts.com worst bookmaker of all time, they are limiting you for so small money its not even worth signup here. STAY away i would recommend betway over this site.
Tom
25 November 2018
Comment from uk.trustpilot.com
Total Disgrace I made a first bet and when it won they challenged a mis spelling on my paypal account and denied my winnings - a total disgrace, Do not use this company they do not care about you and have no integrity
Ben Hibbins
04 November 2018
Comment from uk.trustpilot.com
Guts are a fine betting site contrary to other reviews I'm seeing. I registered, sent in my documents and they were verified within a few hours, and then deposited. Their odds are super competitive which is the main reason I signed up. The biggest plus for me tho was the withdrawals. A chap called Jonas told me he wasn't sure why I couldn't withdraw with visa, the only options available to me were Trustly and Paysafe. This worried me a lot at the time and I gave Jonas thumbs down after our live chat. Angry as I was I went ahead and tried withdrawing with Trustly et voila the money was in my actual bank account, liquid, within 2 hours. I can't fault Guts at all. Fantastic and I hope your Trustpilot score does come up to where it should be.
Jade
04 November 2018
Comment from uk.trustpilot.com
Took my £10 deposit and gave me 100% bonus. Played on book of dead for around 5 minutes and the money was gone. At least with other sites I get a good £100-£300 playthrough with my initial deposit. Guts literally just ate my money! I got 3 bonus rounds with my total of £20 balance. One for £2.50. One for £3 and one for 50p! Pretty bloody dire!!! Keep away
David Joseph
19 October 2018
Comment from uk.trustpilot.com
WARNING! They will refuse to accept ID documents despite other bookmakers accepting the same images. Avoid these at all costs. They are scammers. It doesn't matter that my ID's were rejected anyway due to the fact I never went above my starting balance after countless spins on their slots. Baffles me why anyone would bother using these jokers. Guts response : "Along with independent auditing and regular software testing, this helps to ensure we are providing a fair experience to each and every one of our casino players" Great, so where can we find this information then? Are we allowed to verify it for ourselves or must we take your word for it? As for the ID problem. I upload several different scans/pictures then was told that all my uploads were scans, when in fact I'd just taken pictures. Absolutely disgusting when you're trying to withdraw money. NO other bookmaker I've signed up with requires such hassle and you failed to explain WHY you need to reject images that were accepted at every other online bookmaker. Presumably it's to withhold payouts and hope people go back to your scam slots. Nice.
craigy boy
08 December 2019
Comment from uk.trustpilot.com
Software not bad but way behind. Glitchy at times Cards not very clear, sometimes get messages going through them that won't clear. Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem. In summary; mediocre software, poor customer service, not much variety, much better places to play poker
Software not bad but way behind.
Glitchy at times
Cards not very clear, sometimes get messages going through them that won't clear.
Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem.
In summary; mediocre software, poor customer service, not much variety, much better places to play poker