888 PLAYER REVIEWS(766)
Lori Robertson
22 October 2023
Comment from uk.trustpilot.com
The poker game is a rigged game. 888 removed 115 from my account and blamed me. Then it magically appeared back. Their software sucks. Their freee spins is rigged to only give free rolls. Card strike shows different numbers while changing in front of your eyes. No response from 888. Their phone number doesn’t work. Too much collusion. Fultilt at its worst. Cash out if you can sucker
Jan Persson
22 October 2023
Comment from uk.trustpilot.com
I called the customer support they ignored it.If not for MILNECAPITAL '° intervention from their intelligence team I wouldn't have been able to make any WD. They assisted pull out my withheld winnings to my account.
Stoycho Stoev
21 October 2023
Comment from uk.trustpilot.com
I'm waiting for a withdrawal confirmation for almost a month. Nobody gives explanation why. My account is verified 100%. They just refuse to pay people's winnings. NEVER use them. The only way this platform full of liars and thiefs to improve is to DISAPPEAR!!!!!
Andrew Deeley
20 October 2023
Comment from uk.trustpilot.com
Again being ignored by all customer service departments have emailed multiple time and no one will reply to me. On public forums 888 try and appear to be willing to help. This is a lie no one will help you.
Andrew Deeley
15 October 2023
Comment from uk.trustpilot.com
2 months so far I’ve been requesting my money back with no joy. Whilst emailing back and forth I’ve had multiple emails not meant for me, and yet the team think it safe for me to send these people my bank details. I wait days for a response then when I do get one it’s the same story. No one is actually will to help. They just tell me policy is this or that but none of it makes any sense. And no one will answer my questions, I’ve got hundreds of emails and still feel like I’m no closer to getting my money back.
Max
13 October 2023
Comment from uk.trustpilot.com
Stay away been waiting weeks for my withdrawal. Scam artists
Lee Jackson
13 October 2023
Comment from uk.trustpilot.com
Been waiting over a month been Trying to get money that your owed of these thieves is quite hard 😅
Peter Stickler
13 October 2023
Comment from uk.trustpilot.com
They don't honour their promotions and they don't pay winning to your account terrible service they should be closed down for theft a deceit of people and their money
Andrew Deeley
10 October 2023
Comment from uk.trustpilot.com
I am still battling to get my money back.It’s been more then a month since my last review which I had a reply saying:Hi Andrew,We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better. Please accept our apologies and we hope that you'll give us a second chance in the future.Sincererly,888teamSo even after I have brought it to 888s attention they still won’t help me get my money back.
John
07 October 2023
Comment from uk.trustpilot.com
Disgraceful customer service. They have taken my money and disabled my account and there is absolutely no way of contacting them without logging in (which I can't). How can a company operating in the UK be allowed to operate without a contact mechanism and how can they be allowed to hold onto people's money against their will?
CRAIG ROSS
06 October 2023
Comment from uk.trustpilot.com
Avoid this company won 80 pounds went to withdraw the money there was a card on the account which I have never used they want me to give them a written letter from my bank the card is no longer in use I explained told them numerous times I’ve never had that card before you have to Jump through so many hurdles to get anything which I don’t think you ever will please stay away I would have left a no star review
Jimmy Deves
04 October 2023
Comment from uk.trustpilot.com
Thieves took my money instantly. Try getting it back !! . Should be shut down these scam sites .
Dianne Lawe
04 October 2023
Comment from uk.trustpilot.com
I signed up with Sports Illustrated (SI) Casino, which is part of 888. I signed up to take advantage of their deposit match. I deposited $600 with 100% match. Within the first hour or so, I lost $500 with only small hits if any at all. I gave them a review complaining about this and I then started winning back some of the money, but never, not once got back to the $1200. The games from then on after a reasonable time playing, did tend to pay, but never did I once get back to $1200. As soon as I met the wager requirement and was using real money, nothing, but very small hits if at all. Games that were regularly hitting, did not hit at all. I tired their recommended games and they only hit with very small amounts. Then when I tried to withdraw what I had left, I had to jump through a bunch of hoops to get it to process. It says it will take up to 5 days for the deposit to appear in my account. We will see if this happens. I've since read a ton of reviews from people complaining about not getting their withdraws! This is the worst, most unfair online casino I have played on. Save your money & sanity and avoid Sports Illustrated (SI) casino and from what I have read, ALL casinos affiliated with 888. There are other FAIR casinos out there.
Mrs B
29 September 2023
Comment from uk.trustpilot.com
11 days holding my winnings. Playing ping pong email taking days to reply. I deposited £10 from my own bank account. Then they’re wanting ID so I sent my drivers licence. They have that for 6 days & now say they want evidence of a bank account number that I’ve never heard of!! It’s not my account!!! Ffs. I’ve sent them evidence of my bank account where my deposit came from. They are so thick they don’t get it. Just send the same moronic generic email back & forth. Never ever use these 🤡🤡. I’m going to the ombudsman. Betting regulators…
Kerrie ball
27 September 2023
Comment from uk.trustpilot.com
Not had any luck as i deposit £50 per day but not getting anything back... just not lucky i guess :(
Anthony
23 September 2023
Comment from uk.trustpilot.com
Avoid at all costs shocking websitePlay coral or betfred these 888 casino sites are robbing f**** and the pay out is terrible deposit 7 times and not a single penny paid out please people avoid this website
Andrew Wood
21 September 2023
Comment from uk.trustpilot.com
Absolute robbing scumbags the worst no features in games avoid 888 worst gameplay and customer service are a joke they will reply to this saying sorry you did not enjoy your gameplay!!! Don't bother ram it.
Lisa Adams
21 September 2023
Comment from uk.trustpilot.com
AVOID !!!,really hard to get to pay out they drag it out,only communicate via e mail so takes a week to get a response,trying everything to avoid paying out,I’ll be closing my account there’s a lot better sites out there
J Ew
21 September 2023
Comment from uk.trustpilot.com
Have never even entertained or been interested in betting or your adverts. But I know you, and every man involved in your company has a woman's job.Be embarrassed/ ashamed All of you will not be considered.
Robert Douglas
14 September 2023
Comment from uk.trustpilot.com
Talking to a friend of mine he deposited 9 times with this lot...Not one question asked, No affordabillity checks nothing...Now fast forward he wins a bit and it puts his account in profit,Yeah you guessed right, Out comes can you send documents etc🤣🤣🤣,AFFORDABILLITY CHECKS? DO IT AS SOON AS SOMEONE OPENS AN ACCOUNT NOT JUST AFTER THEYVE WON AND HES STILL WAITING TO GET PAID....YOUVE NOT LEARNT ANYTHING FROM WILLIAM HILL GETTING FINED £19 MILLION HAVE YOU???,AFTER ALL 888 OWN WILLIAM HILL,SO WHEN YOU GET FINED (ITS COMING) GIVE ME A CALL IL RUN YOUR COMPANY BETTER THAN THOSE TRYING TO RUN IT AT THE MINUTE
john Sheekey
12 September 2023
Comment from uk.trustpilot.com
No way can the poker hands be random they must have some algorithm running to encourage betting ,if there is no algorithm then I must be unbelievable unlucky as when I fold, Winning cards seem to always appear in the flop
Andrew Harris' Piano
07 September 2023
Comment from uk.trustpilot.com
I've used 888 for about 6 months. They're not the best odds but not the worst and they offer relatively decent bonuses on the sportsbook.I played the free "Make a Wish" game almost every day and always without fail got a free spin or £1 bonus. Several times I got a £10 bonus. This suddenly ended and I hit a no win and when I tried to place a bet it said the maximum was £0.I tried to withdraw but my depositing card had recently expired so had to use a wire transfer. The customer service team told me my account hadn't been restricted but from previous experience you can't believe a word of what the customer service team says. I went for the withdraw on just over £100 and received it within 24hrs to my relief after reading some horrific reviews.I've had no problems withdrawing in the past, won a few times on the casino slot games and took advantage of their weekly offers on the sports which is always fun.I've given it a 4 star because of the clear restriction placed on my account. The bet denial was for a 3 selection accumulator on World Cup Qualifiers for £5 at odds something like 4/1.
Ben
06 September 2023
Comment from uk.trustpilot.com
I’d give 0 if I could, so just started using this site from last month, deposited £10 when started playing, then left it for bit now come back and deposited £20 so I could access a daily wish wheel BUT AFTER DEPOSITING £20 I GET TOLD IM BO LONGER ELIGIBLE FOR ANY BONUSES, not only that your real funds are used before bonus money and if you withdraw your cash funds then you lose your bonus also, so YOU HAVE TO LOSE YOUR CASH BEFORE YOU CAN PLAY ANY BONUS!!!!BEST THING IS I HAVENT EVEN WON ON HERE, UNBELIEVABLE!!!!!SITES A SCAM AND WILL AVOID FOR THE FUTURE!!!!!!
Mr Bowles
04 September 2023
Comment from uk.trustpilot.com
Avoid or it will cost,,Laurel and Hardy were more competent than this firm
customerBen ford
01 September 2023
Comment from uk.trustpilot.com
Day 32 of 888 withholding a substantial amount of money from me...( 15 days of my case been escalated and passed to the relevant department)....bunch of crooks do not put yourself in my stressful predicament and go any where near thus company
Eddie T J Naylor
01 September 2023
Comment from uk.trustpilot.com
slots are dreadful the pay outs are dreadful you can tell they own William hill as it is not worth the time of day scumbags.
Amelia Smith
01 September 2023
Comment from uk.trustpilot.com
If I could give a more negative star rating I would have! I've used the site for a little while only small amounts gambled for a bit of fun. I wagered just over the minimum deposit of £10.00 and notice the spin speeds varying from very fast to very slow, at times the wheels spin fast went to stop with a winning result but the suddenly going very slow to a negative result. I thought I was being a bit paranoid and changed to another game which froze at one point and then stopped a couple of times and buffered. I returned to the previous game as at this point I was smelling a rat!! Sure enough the same odd, not as per normal spin patterns. I went to the help section and eventually had an agent help me, I was advised to clear cookies etc and try again. I replied with the following "Chat cur off, no way of reconnecting as issue message. Tried to opt to complete survey and unable to open. The following was my response to the last message "I wouldn't want to risk more funds I've already spent 11 pounds and convinced the poor functionality of the slots shortened my playtime/potential wins. I wouldn't want to risk more" I think this issue reiterates that your website is not functioning correctly. Looks like I totally wasted money I could have spent elsewhere" the agent failed to reply and cut my chat off. I then managed to get hold of another agent who after repeating myself, advising her to read the previous chat and waiting an absolute time advised me to deposit another £10.00 and see if the problem had resolved!! Like I was going to spend away another few quid into their pockets when the games were either faulty due to system errors or totally fixed!! No offer to look into my concerns, no offer to investigate not even a single free spin to check it out ahead of another deposit. Totally disgusted by both the site and the customer service. I hope they go bust. Avoid at all costs, keep your money or use a more honourable site. The payouts are not great when you do win, it really is just a bit of fun but being taken advantage of by customer services who are totally dismissive of an issue being raised is down right insulting.
hakaan arkaan
31 August 2023
Comment from uk.trustpilot.com
I win so many bonuses and free spins but very little pay out disappointed about the site very well designed so many games I love it but one thing I'm not happy with I never win
Anthony Lynch
30 August 2023
Comment from uk.trustpilot.com
Terrible customer service. Didn’t answer my query and then logged me out of live chat. Information they provided was wrong and tried to blame me. No way to treat customers
Rob Milnes
30 August 2023
Comment from uk.trustpilot.com
Don't use this company. They won't let me withdraw my money. It was deposited and won without any problems but when I tried to get my money back they come up with ridiculous reasons to stop me getting it out. I have been trying for months.
Thomas Grimes
29 August 2023
Comment from uk.trustpilot.com
888 penny halfpenny company .. Attempted for the umpteenth time to place a TWENTY PENCE each way acc.5 horses .. odds 9/4..7/2..6/1..6/1..7/1.. bet refused ..permitted stake ZERO .frightened of losing a grand ....Avoid unless you bet £/ singles
Giacomo
28 August 2023
Comment from uk.trustpilot.com
Don’t trust this website please !!!! I cannot even explain my experience, the worst in the industry, never again!!!!Be aware and don’t get even near them
Dawn Evans
27 August 2023
Comment from uk.trustpilot.com
888, still waiting for my money, surely this site needs investigating as they are obviously happy to take your money but not pay out, maybe the gambling commission will eventually look into this company as according to the reviews they are keeping a lot of peoples money by not paying out when people put in a withdrawal request.
Consumer
26 August 2023
Comment from uk.trustpilot.com
I joined last week opened the account and added money from PayPal Soon as I add money it loged me out and I can’t access my account .will not login I emailed and used chat and they said they can’t help I showed them the invoice information and they still will not refund me no one to speak to on phone So now 888 have my money in accountThat they say doesn’t exist, but I have the proof on the invoice from PayPal and I still will not refund me it going on a week nowDo not use 888 site it’s taking money and ignoring customers emails, no one to speak to just a computer rubbish site lost $30 couldn’t even login emailed customer service and still not sorted all you have to do is track the payment invoice information I gave you from PayPal and refund me
Barnie Francisco
24 August 2023
Comment from uk.trustpilot.com
Scammers. Blocked my account for no reason. I am trying to withdraw my money and they don't let me take it out. Take ages to answer my emails. Avoid it at all costs!
Kerrie ball
22 August 2023
Comment from uk.trustpilot.com
Once you get past the 100 odd attempts round to sign into account there is a good selection of games but those games swallow your deposits within minutes with very low payouts on spins and hardly any bonus rounds...so just like all these online sites it's best not to bother as there's only one loser and that you..These sites are designed to lure you in falsely claiming you will win thousands but in reality your be lucky to walk away with a fiver....fact
JH
22 August 2023
Comment from uk.trustpilot.com
There is absolutely no way to contact them about anything. I did an online search that took me to a page that I was not able to find on their website. I filled in a support form and it wouldn't send. They seem to not want to provide any kind of customer service so I won't be giving them any of my money.It's a shame. It looks like a good website to play on but I have no way of knowing as I can't even ask the most basic question about the service. I will look elsewhere for online poker.
Berk
21 August 2023
Comment from uk.trustpilot.com
Disgusting company.Do not respond to this email by saying "we are sorry, send an email to this address" etc. because you are not doing anything even though I sent several emails already.I have been trying to contact their transaction team due to an issue in my withdrawal. Their live chat agents and support team told me you will be contacted. It has been a week but nobody from transaction team contacted me.it is easy to get people's money but when it's time to pay them back you are disgusting. I will do everything to get people know about what a horrible and scammer company you are.
Hilary Preidel
19 August 2023
Comment from uk.trustpilot.com
I have played on 888 for some time and have found it a reasonable site. I am not a big gambler . I only play on two sites. So far I have only withdrawn small amounts - up to a £100 or so with no probs. However, I am having a problem accessing one if their free daily games. I have emailed customer services many times and get various responses , but still no access. This has been ongoing for a couple of months now . It is just the principle which annoys me. Why offer a free daily wish game and then not allow players to access , when they have met the criteria.
JC
18 August 2023
Comment from uk.trustpilot.com
Dodgy company. Opened account fine, deposited funds, then blocked. Blocked because I already had an account which I'd forgotten about, but why not block before taking my money. I have been emailing all week and getting nowhere, one even suggested I log in to see the withdrawal status, erm hello I'm blocked! Now the latest excuse is my name doesn't match the PayPal account! Which i find unlikely unless i made a spelling error setting up the 888 account but I wouldn't know because I'm blocked! Surely sending the money back to the original method shouldn't be an issue? Since i never got the chance to spend any of it before been blocked. I rarely gamble luckily, but if I do it will never be with these online ones now, totally put me off.
Dawn Evans
18 August 2023
Comment from uk.trustpilot.com
888 casino, this company will take your money straight away without any checks, but when you want to withdraw your money they put it in processing and refuse to pay out unless you send in proof of who you are, and when you send proof, they then want you to send copies of old expired cards, it's been overa month now and I am still waiting, there UK landline does not exist. I am surprised they still have a gambling licence in the UK as there customer service is shocking, if I had known this company was this bad at paying out I would not have joined.
Florinel Chirila
15 August 2023
Comment from uk.trustpilot.com
I had a very bad experience on access site 888, they are liars, I don't recommend playing, I made two withdrawals and I was scared that I was taking money from them, I received an email that I sent them some documents and by checking them, they decided to close my account, no I recommend this site, measures must be taken and the site permanently closed as soon as possible so that other people are not robbed
Thomas Grimes
15 August 2023
Comment from uk.trustpilot.com
The "scaredy cat " bookies that doesnt accep
Pringle Dave
13 August 2023
Comment from uk.trustpilot.com
They have got rid of Poker Sit and Go's without telling anyone. Inexcusable and for no reason. I won't use this site again.
Liam
13 August 2023
Comment from uk.trustpilot.com
Took a while to get a response for my query but it get sorted in the end. Have used this website a long time and is good and reliable.
keith liversidge
12 August 2023
Comment from uk.trustpilot.com
888 complete scam operation. holding my money for months upon blocking my account.dont even bother e -mailing them. i am pretty sure non of them can read let alone reply.STAY AWAY .theres plenty of proper bookmakers out there which 888 is definatley not one !
John Harvey
12 August 2023
Comment from uk.trustpilot.com
I have email you so many times and set you passport to get my email addresss changed or my mobile number user name johnharvey25 I can't log in
Dawn Evans
10 August 2023
Comment from uk.trustpilot.com
Well all I can say is if I could give this site minus 5 stars I would, I have sent all my updated paperwork, and now they want a copy of my old visa card which expired last year, I explained this to them and they said get a copy from the bank...hahaha I phoned the bank for a copy they said we don't have it as it expired and seeing how they have taken money out of the new card and I have sent them all the documents I have they can not pay it into the old card they should be able to easily pay it into the new card, if they don't ask them again for the money, then take it up with the ombudsman let them look into it and they will have to pay for that, also any interest that I have lost out on.
Edstar
09 August 2023
Comment from uk.trustpilot.com
Absolutely the worst online casino.I'm playing for 3 month and I video everthing on this "fab" online casino.Soon I will upload everthing to let the other players see how "amazing" they are. Hope none will play here absolute waist of time and money.Avoid will all cost the 888 do not deposit not even 10 pounds they are worst online casino!!..
Mr Caldwell
27 October 2023
Comment from uk.trustpilot.com
Absolutely disgusting their own game "shark bait" only on 10p stake have had 3 bonuses (30 free spins) have seen ZERO fishermen collectors and won the grand total of 70p avoid these con artists like the plague!
Absolutely disgusting their own game “shark bait” only on 10p stake have had 3 bonuses (30 free spins) have seen ZERO fishermen collectors and won the grand total of 70p avoid these con artists like the plague!