Ladbrokes Review

absolute joke stay away from this site they are proper robbing B******* all they do is take your money very rarely do they pay anything back the only thing this site is missing is a balaclava and a gun

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No star would be more appropriate. Avoid this. What a con it is. Welcome bonus my a#se just wasted £10 on 1 bet thanks to them. Wouldn't use again. They should be more clear not rip people off and lose custom. Shame on you.

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Ladbrokes seem to try to make it as difficult as possible to withdraw deposits

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WON 2 SECTIONS FROM A LUCKY 15 BET AND LADBROKES HASN’T CLASSED IT AS A WINNER EVEN THOUGH IT SHOULD AT LEAST HAVE A SMALL RETURN.

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Absolutely disgusting. Been using Ladbrokes for many years. Deposited £10
Thursday for it not to show on my balance. Been fobbed off since then and no one has tried to help me. I’ve had chat ended on me as I wanted answers for them stealing my money and no one offered me any kind of resolution. Will keep fighting until I get my money, it’s only £10 I know but it’s the principle.

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Ladbrokes are CROOKS, & Thief .
I play the mustang game a few times and on one of my 8 free spain I won nearly two grand after playing the free Spain it says congratulations and it show the amount I should of won ??? it also show on my credit the amount I should of won . I when to bank it to see it show a total different amount which was extremely when I say extremely low . I could not do nothing at the time cause I did not screenshot it at that time .
I when back to play the game a week or two later . Same thing I won £935 I made sure I screenshot it just in case it did the same when I when to back it . Well , well you bet it show me a different amount, I did screenshot this one made a complaint to be told the decimal point was not their . When it show £935 and it showed this at the bottom of my credit. I definitely will not be using my services or my money bloody CROOKS .

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Since the covid rules where introduced the shop staff at most of these establishments are like little hitlers, a bit of power and it goes right to there head, Kat from the sheerness branch is a right jobsworth get a fecking lift kunt

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SLINGO GAMES ARE A JOKE – Get your act together Gaming Realms plc.
Whenever I play slingo on any sites, there is always a horrible lag so it MUST relate to something at their end. All other games I play are fine and everyone that I have spoken to that plays slingo has the same problem, especially during the evening UK time.. This has been going on for months. It would be nice if Gaming Realms plc got their act together and sorted out their servers, or made sure that whoever is running their games sorted out this very obvious bug which they must be well aware of. As a result I am no longer going to play their game and I know of others that feel the same way. NOT FIT FOR PURPOSE

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I recently won £2,675 on the slots in Ladbrokes, I took my money out but left £500 in my account so I could still use to gamble later. When I went back on their was only £4 left, I complained that somebody had stole my £500,. They told me to check my betting history which I did and somebody had 10 £50 bets at some game I’d never heard of, I would even bet £50, I only go tops £5. I explained but they said it wasn’t them and suspended me from the site unless I admit it was me. I don’t know what to do so I am not admitting to anything so yeah they have my £4 as well as my £500. Will never use them again and will tell my friends too. Unbelievable

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Used all the sites. Bet365 are the best. Ladbrokes by far the worst.

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Mad how every gambling sites review is the same. Its not the gambling site that is to blame. Its you believing that some guy has a business for you to win his money on. Every site is the same either the pay u that one or two weeks then they robb u for another 2 month 🤣🤣

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Currently in a long email battle with Ladbrokes. I opened an account to bet on the Grand National this year and have been unable to close it. I have emailed several times and tried to close the account myself, but I've only managed to self-exclude.

Customer Services have now (finally) permanently closed my account, but they've also registered me with Gamstop, which they say will stop me from ever opening an account with anyone else!! I am challenging this and will take it further.

I put one sum of money in and withdrew one sum of winnings then asked them to close my account, apparently that makes me an addict?!!!

How can it be so difficult to close the account? The advisor said they've registered me with Gamstop on account of the "comments" I made in my emails. I suspect these are the comments about them being unethical as anyone who happened to have a gambling problem would find it very difficult to leave them. They've labelled me a gambling addict and I'm now banned, where's the common sense?!

My friends find this hilarious as I'm risk-averse and wasn't even keen on the Grand National bet, but it really isn't funny when you think about it.

I intend to take this further now. I'd avoid these at all costs!

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SCAMMERS. They will take your money but they will play tricks with their terms and conditions to never give you anything back.

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I helped an old lady set up an online Ladbrokes account to bet on the Grand National.
We followed the procedure to withdraw money after winning but she was then emailed to say she needed to send them a copy of her driving licence and both sides of her bank card (with some details blanked). She has no idea how to do this and I will have to help her.
I see there are several similar reviews here. They take her money but then make it unexpectedly difficult towithdraw it (all for the princely sum of £18).
She definitely will be unlikely to use Ladbrokes in future.

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I've recently used Ladbrokes online for the grand national.
I paid into my account and won a little bit. I've tried to withdraw the money. A few days later found the money hadn't gone into my account. Tried to look on my account and it's blocked and they want Id proof and bank card proof. They were happy to take my money without Id proof but not happy to give me any back. Surely there should ask before you bet to stop the fraud in the first place.
I won't be using Ladbrokes again

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I would give them zero if it was available. They took my one and only bet on the Grand National of £20 but they are refusing to pay me my ‘winnings’ of £20.20 without proof of card, ie photo front and back! Are they a genuine company? I certainly will go elsewhere next year. Steer clear of them. The hassle is not worth the bother.

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After placing a bet for Minella Times to win the Grand National, Ladbrokes claim I bet for my horse to finish 4th – an option which wasn’t even available to me when I placed a “quick bet”. I am shocked and feel robbed. Be very careful with this company. I’ve deleted my account.

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Bonus zero. Fun zero. Customer service zero. Change to win? No way. After a long time betting, and play on Ladbroke, I got same thief sistem, with like 95% lost money from all deposit. They blame that sistem with random numbers. But that sistem is set by them.

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I completed my self exclusion period and asked if I can reactivate my Ladbrokes account. I was asked questions over the phone then asked to put what I had said in an email.
I done this just to receive a reply saying no you can't play here anymore at all.
I thought wow thanks for nothing!
I then went to play on Foxy as I had been playing on there for the past few years (during my self exclusion period)
Only to find they have also excluded me.
I was gutted.
Only then was I advised they are part of the Ladbrokes Entain (GVC holdings)
I can't seem to play any eyecon games anymore with any reputable company in the UK.
It's almost as if Ladbrokes have blacklisted me.
I served my self exclusion period, but refused to be able to play anywhere.

SE is meant to be a tool for the individual who has an issue at that moment in time.
Mine was due to late husband problems.
I don't have a gambling problem.

At the time I used gambling as a safe quiet space so I could shut out what was happening.
Since ENTAIN have taken over pretty much all of the online UK sites, nothing much anyone can do.

I feel people should make this company pay and not play on any entain sites.

Hopefully they'll go bust.
Would be nice to finally see karma done.

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P A Y
Y O U R
T A X E S

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Trying to talk to this company is impossible! They make it so hard to contact them! Not a problem I'll just go to the gambling commission!

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This is the most misleading advertisement I have ever seen!!
You are told that if you deposit a certain amount you qualify for a certain amount of free bets. This isn’t true!!
There are “hidden” clauses that mean you won’t qualify!
DO NOT OPEN AN ACCOUNT HERE!!
I wish I had read these reviews beforehand!!!!!

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I placed a £4 on Put The Kettle On last year for the race at Cheltenham yesterday…it won but Ladbrokes didn’t pay out because now there is no proof that I ever placed the bet as my betting history has been erased

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All days was meant for everyone to be successful in life and no one knows his/her day don't wait for opportunity
Success doesn't just find you
You have to go and get it
push yourself because no one else will do it for you
I never for once believed in this so called Fixed matches thing till, I gave it a trial..This guy on Instagram Kamilfixedgames he gives 100% fixed matches for free!!..YES absolutely free..all you need to do is pay him after winning..y’all should go check him out

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the biggest scam that will always be, and they get away with it , all gaming sites should be banned

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This company is scamming people out of thousands on roulette I've now involved the police gaming commission I've shown all my records to both organisations they seem to feel that there is very unfair game play there so I'm going to keep updates here but stay away con artists

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ladbrokes have stole thousands of pounds of me after having a fake game on esports on. Had lies after lies after all document show that the bet was never settled. all bets besides the last bet are shown as settled. furthermore when asking for transaction id they gave bet settlement id the same as the bet placed. They on purpose targeted my account and are absolute frauds. please people stay away from them.

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Deposit £10 get free bets. I was sent a email invite, satisfied all the T & C's. Guess what , Ladbrokes refuse to give me the 3 x £2 bets. This has happened twice now, 1st time i put it down to my fault, but not twice. They are saying i didnt opt in, of course i opt in it was direct from the email.
I have withdrawn all my money and closed the account.

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Best about would use any other sites. Reading all the comments below make me laugh 😂 people on complaining how bad ladbrokes is cause they lost a bet 😂😂😂 mental cases

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I’ve got thousands of shares in Entain, and until recently, played with Ladbrokes on all my gaming.
Not anymore, no wonder MGM have pulled out of their offer!
This global company won’t even take a £100 each way bet without confirming with traders…( maybe trembly knee syndrome!!!) PATHETIC!!
I did finally get a bet on this horse, it came last, beaten more than 100 lengths!!
It’s now a Wednesday evening, less than 65 hours before the Clarence House Chase, and they still haven’t got a book on the race ( everyone else has!!)
I want to place 2k bet on the race….. but having said that, if I could, I would imagine this feeble gaming company may even need to insert TENA discreet pads to consider this wager!!!
Just avoid Ladbrokes, sell your Entain shares ( if you have them) and punt elsewhere.

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Won 70 odd pounds but they wont let me withdraw it without photos of passport, house bills and my face etc, they have stolen my money so closed account, never had problems with any of the other online bookies.

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I have bet with ladbrokes for years. I enjoy doing forecast doubles. Yet Ladbrokes won't let you do them online. Despite their terms and conditions and list of bets accepted, saying they do. They don't even have forecast double slips in shops anymore. Come on Ladbrokes, sort this out. With the popularity of RPGTV which you sponsor, surely it would be to your benefeit.

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Reopened a account that was closed years ago asked will i get bingo bonus after £5 spent was told yes.deposited and spent £5 no bonus.went on live chat to be told by another idiot you sre not entitled to the welcome bonus as it was a old account .absolute con avoid avoid .il never play on there again.take ure money for nothing

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Lucky they got one star site is a joke virtual football a disgrace my teams winning drags out to 90 mins but when opposite teams winning at ht my team get free kick 47 mins then boom ft that's not fair play virtual is rigged up during lockdown infact everything will be rigged bookies closed only one way to make cash rob the customers one winner all the way that's a bookie why when im winning drags out 90 mins opposite team is winning ft after 47 mins load of man fkn rip

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Disgusting at how bad this site is they are delaying closing my account 2 days ago I asked for them to close it they still have not

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They took money from my account then asked for ID sent everything I had twice !!! Driving licence utility bill etc they said it's not enough!! I asked for my money back that was the last I heard !! Robbers !!!!

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So I received an invitation via email for casino bet £10 and get £10 free with X1 Wagering. I deposited and surprise surprise didn't get the bonus, went to live chat where was told this need to be further investigated. I've sent email after emai with the attachment of the email….. Ladbrokes you should be ashamed of your self your so quick to take money and not pay the bonus due and always come up with some as to why this isn't to be paid. Your staff are rude and have limited customer service knowledge and always tell you there is no supervisors available.

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I placed a reverse forecast bet online which won but they claimed it had lost. Queried it but they stated that as far as they were concerned the bet was settled properly. Closed my account there and then, beware if you are betting online with this crowd dont touch them with a bargepole.

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I am surprised to see all the negative reviews, I have never had a problem with Ladbrokes. They and Coral are among the best casinos in my experience, I get regular wins, which prolongs my gaming experience or gives me the option to bank and recently a fantastic £1000 win on Ladbrokes. They have some unique slot/scratchcard games which I love playing. Withdrawals are always in my account within a few hours. No this isn't a fake review, I am a genuine customer and especially after my big win I wanted to shout up for them.

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Bunch of crooks won fairly from free £1 bet withdrew £50 still sitting in pending 5 days later. They keep preaching t/c saying send proof of I’d and wait 48 hrs waited complained again then they preached pre written t/c send proof done this you morons twice DO NOT trust Ladbrokes stay away hopefully gambling commission fine them millions tossers

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wow dont bother with the ladbrokes "new" poker app its like. a 4 year old made it my whole balnce now says its on a cash table when im clearly not on one so now i cant play and live support havnt a clue what to do all they say is your balance says zero madam , yes my balance says zero and table game says £27 on a table i am not in dummy !!!! waiting over 2 days for a reply by email so havnt been able to play will be withdrawing and going bck to pp its so terrible to say its a "legit site " what a joke how can live chat not no what to do lol he didnt even understand what the app looked like when i was explaining where it says my money is dumbasses

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I deposited money into my account which didn't show in my balance, after quite a few hours they came back to me and said the money had gone in to my account and I had spent it on the slots. What an absolute bloody rip off, its bad enough you don't win but for them to just steel your money in a joke

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I have been a member for years and lost thousands.

Slots and casino mostly.

Working full time to line the pockets of these bar studs.

I self excluded myself from casino/slots betting a couple of months ago to stop wasting all my money.

I received an email today with a free £5 bet for slots/casino. The only way to spend it was to reactivate my account.

I got in touch with live chat help to ask for it to be changed to sports betting. They offered to reopen my casino betting so I could use it, this was after I explained the self exclusion due to a lack of control.

I told them I won’t rejoin, but I still want it as a sports bet or I walk for good.

They didn’t budge an inch.

I closed my account completely and they won’t have another penny off me.

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LADBROOKS, BRADLEY STOKE, BRISTOL, RIP OFF MERCHANTS !!!! I Played machine, and then when I was down £35, although being sat in this shop for at least 30 minutes, staff said I had one minute to leave as only allowed to be here for 15 minutes. But come back in 1 hour for another 15 minutes, as if I would IDIOT !!.
Not at any time did anyone say to me about the 15 minute rule until I was losing, and I was the only customer there, I do not go around reading the hundreds of signs in your shop, if I did my 15 minutes would be up before I started.
STAFF HAD NO FACE COVERING WHILE SERVING ME, AND WHILE WALKING ABOUT THE SHOP, DISGRACE,!!!!!!! Save your money, or give it to your family, more satisfaction.

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I am writing to you to raise an issue about: Gambling

I was betting inside ladbrokes on Hurst street in Birmingham (B5 postcode).

I was told i will only be allowed to gamble for 15 minutes and will be notified when its time for me to leave.

I put in £20.00, I was gambling and winning between £70.00 and £80.00 for quite a long period of time.

It was only when i got down to £5.00 the cashier came out and said its time to leave.

I asked her "how long have i been in here for ?" she replied "ten minutes longer than you should have been".

I could see my name on the register and the time i came in, what alarmed me was according to the register i had already left so i asked "why does it say i have left half an hour ago ? "

The cashier then said to me "i dont know what he has done i have just took over from my manager". However, I observed that she was working the whole time. I asked her "why was i not notified to leave after 15 minutes", to which she replied "we can not keep an eye on everyone" .

there was only one other person in the shop as this happened during pandemic.

I was told i couldnt gamble for the rest of the day due to the pandemic customers are only allowed to visit the shop twice a day for 15 mins at a time and that was my second time visiting for the day.

You can have a look at the cctv!!! they forged my time in and out and waited until i lost my winnings before they told me to leave.

It occurred on: 6/12/2020

This meant that I felt robbed and violated, I felt stressed, and I felt humiliated

I would just like them to have a look at the cctv and link it with my time on the machine and pay me whatever my balance was at the end of the 15 minutes threshold.

Just be fair. Thats all i ask.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case,

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Technical issues with withdrawals but no warning to customers about this 7 different advisors giving different information so may take a week who knows in this age of technology with faster payouts from most sites apart from Ladbrokes it's not surprising the average review is 1 star

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Like many other reviewers on here, I too found out the hard way that Ladbrokes DON’T PAY YOU OUT. After requesting to be paid out through PayPal, was told “usually immediately, otherwise between 2-6 hours. It is now FOUR DAYS later, and I still haven’t received it. I have spoken to their customer service dept five times – this idiot supervisor called Kevin, complete moron – just quoted small print and ts and cs at me saying basically when you do business with them, they are basically covered to do “indefinite security checks for an undisclosed period of time (basically they can hold their money first as long as they want, simply saying, we’re doing security checks), without telling you what the so called security checks were. They just say “it’s because of security checks but I’m not obliged to give any more details “. It wasn’t even a huge amount of money, £40 so it’s not money laundering! lol so that is b* llo cos, it was just because I cleaned the account out and they were just tactically and deliberately trying to hang on to the money as long as possible knowing they weren’t going to keep it. They don’t give a sh *t about you. I will NEVER spend another penny dealing with these crooks ever again and I am lodging an official complaint with the betting regulator, which hopefully costs them £450. I despise this company and STRONGLY URGE YOU NEVER TO SPEND A SINGLE PENNY WITH THESE PEOPLE. They are a disgrace and do not care about their customers one single bit.

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I will never place with these guys EVER again!!
Firstly, I contacted to ask if there was a maximum bet limit on a market because I know sometimes this is the case. I spoke to 4 agents via LIVE chat who told me I could place any amount, despite me constantly asking them to check with the traders & make sure.

Long story short, eventually (even though unsure) I deposited £3K and tried to place. BUT OF COURSE I exceeded the max bet allowance. I then chat to them on Live chat & try to get them to help but instead my chat's are continuously closed or not answered BY THEM!! I even had to speak to them without logging in, just to get a response.

Finally i get through to someone who apologises for the wrong information and tells me to withdraw. Now this is where it gets laughable…. After trying to withdraw, they reverse my transaction 3 times stating due to fraud I need to place first. I then send an email, which is responded to by Operations, who state a note has been placed on my account (to allow my withdrawal) because I deposited due to wrong information.

Finally after 4 days my funds are released & REST ASSURED I'LL NEVER PUT A FIVERR IN THESE GUYS HANDS AGAIN.

Ps. I didn't mention, in this whole process my account was also restricted from placing sports bets for NO REASON!! Apart from winning !!

COWBOYS!!

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