Ladbrokes PLAYER REVIEWS(400)
Elvis Mnc
28 April 2024
Comment from ca.trustpilot.com
Scammers, they just take people money
Rick Sucher
15 April 2024
Comment from ca.trustpilot.com
Wanted to bet on the Grand National, normally I do this at a local betting shop but was away for the Weekend so no local ones nearby. I went onto Ladbrokes website and registered. Once it had all my details, including bank, I went on to place bets. The race went ahead and I chose the winner with other 3 bets not winning. This didn't show on the account for a few hours. Finally it showed so not in a hurry I went to claim it 2 days later. I tried but i just got a message saying failed. In the end I had to go on live text, first with a robot and then an actual person. After 20 mins they said they had to put me onto another person which they took 15 minutes and then said I had to send proof of who I was - unbelievable - they took my money from Visa Debit card but would not put back on the same card card or Bank Transfer!!I told them it was ridiculous but they insisted and said it would take several days for their Finance people to decide to pay me or not - what???
Andrew Watts
13 April 2024
Comment from ca.trustpilot.com
The way the company can improve is sack all the website staff and employe some people that know what they are doing totally rubbish can't log in half the time keeps crashing
john thom
31 March 2024
Comment from ca.trustpilot.com
Useless web site, crashed again and can place bets.Can't cash in at important times and the site fecks up your computer.Don't bet online with this company.
Jon Mowat
30 March 2024
Comment from ca.trustpilot.com
I would give this company no stars whatsoever, if I could, but it won't let me do that. This whole site is designed to take your money, by hook, or by crook! When you query anything in customer services, they try and palm you off with lie, after lie, after lie. The fact of the matter is that they're nothing more than a bunch of thieves. The worst bookies, in the UK, by a country mile!!!!
John Dutton
27 March 2024
Comment from ca.trustpilot.com
fab bookies took my bet recently without any hassle but just round corner at shocking will hill refused says they have limit shocking go to ladbrokes they will look after you they did for me in blyth
the twins
22 March 2024
Comment from ca.trustpilot.com
As a new customer I must say its rubish welcome bonus paid nothing absolutly crap nice how to treat your customer and after couple of more deposit still nothing my balance went down I wasn't offered 10%of what I have spend so its rubish
Consumer
13 March 2024
Comment from ca.trustpilot.com
I registered for the free bets this week for Cheltenham, placed a qualifying bet after depositing my money on a football game (lost - fine), free bets awarded. I decided to use Ladbrokes to place my Wednesday bets for the races. Logged in last night to find my account closed and after correspondence with the customer services they claim to have conducted a security assessment and have closed my account, seizing my balance. This is disgusting- I’m a normal person who has used an offer, spent my own money doing so and have now had all of that taken without refund and my bets no longer standing. I can only see this as some kind of scam- advertise free bets then use some kind of excuse to close the account and get out of it, meanwhile receiving monies from customers. Disgusting. Will not let this go, UK gambling commission will be contacted.
Venetia
14 February 2024
Comment from ca.trustpilot.com
They are all ok while you are placing bets and taking your money but as soon as you have to get your money back, they don't want to give it to you.I have been waiting 2 months now to get my money back and they say that they need a bank statement which I am not going to get as it takes me 2 buses as the branch is 14 miles away and I am not going to ring them as it's a waste of money. I am not either as they suggested opening up a new Email address and setting up a new account with then just to only close the account down. I have given them my account details to pay the money back into, a copy of my passport, but no and now they won't even answer my emails. That Drew that is working for them needs sacking he has been as helpful as a chocolate teapot.I wouldn't mind it's only for £25 not thousands. They should just pay it back to me and extra to compensate for the inconvenience that it has caused me.Just don't use them or set up an online account with Ladbrokes they are the worst company in the world. Use Coral instead great customer service there.I definitely wouldn't recommend Ladbrokes to anyone.
Luke Sandor
10 February 2024
Comment from ca.trustpilot.com
Really Really BAD service to its own online costumers keeping them in business, someone needs to see what these are doing and someone needs to get the system changed, so i was playing slots today, played on Eye Of Horus with £20 and was eaten within 30 mins, I played 20p stake or each spin, system is disgusting, I would win 20p after 5x spins if I was lucky no-one gonna cash out and also not even a scatter win, and this shows that it urges players to keep playing making them think they gonna hit a bigger payout the more spins they play but really its a take take take game to them, well all online bookmakers like this now, I wouldn't recommend this bookmakers or any from my own experience now days, I've never really had a big payout that's made me open my eyes from this company. Hope these bad reviews get read by the right person one day to be able to fix this issue with all online bookmakers.
Barry T
10 February 2024
Comment from ca.trustpilot.com
Scam casino slots. Advertised RTP a lie. Dawn of Egypt bonus teased me 83, yes 83 times before I ran out of money. How is that legal? Hours of play & money gone with zero bonus. One day investigations will happen as they will scam the wrong people, & then I hope those responsible will be held accountable. I will be charging back the deposit via my bank as fraud as this is clearly what they are doing. False advertising suggesting it's possible for me to win. My spin history of thousands of spins demonstrates their lies. Statistically impossible.
Carl Pryce
06 February 2024
Comment from ca.trustpilot.com
I went in Ladbrokes shop in Henley on Thames and Jason the only staff member on duty let me go and play fruit machine. After 15 mins I went to the counter. Jason gave me a blank up and down look fo 10 seconds and told me I'm on there security system and he could not serve me! I said that's impossible as I have never been in that shop or any other before! I asked politely to see the picture and he turned computer screen around, I could see it definitely not me, only resemblance was guy on computer was bald like myself. Two young lads then came in and I said to Jason let them look as they would agree its not me! Jason refused and asked me to leave the premises. I'm respectable not aggressive and never been in trouble or refused entry or being removed from any premises up to my age of 56. Jason was pretty rude and made me feel like a criminal. I went outside shop and rang customer services to explain what had happened and vent my feeling of being treated in such a manner. She took my complaint but said I wouldn't recieve any feedback!! I would never go into one of there shops again and would suggest other respectable people boycott if they feel they could also get offended if similar happened. I've never been so insulted in all off my life. I understand shops need security butt a company like ladbookes could have easily realised the picture wasn't me if they had had second opinion or used face recognition software.
Ian Kaye
31 January 2024
Comment from ca.trustpilot.com
I'll never use ladbrokes again, after placing a £20 win on a dog I got my receipt and went back to watch race dog won at 11/4 when I went back for winnings was informed bet wasn't placed in time. I know it was because I had to wait for race to start. What would have happened to my 20 pounds if it had lostThe person on till could have informed me it was void bet before he knew result.
Dylan
27 January 2024
Comment from ca.trustpilot.com
Won money and stopped me from using the sports that I was making money on, always a lot of technical issues and money disappeared from account!
Jayne
25 January 2024
Comment from ca.trustpilot.com
scam site does nothing but take your money i won’t go near ladbrokes again
Jenny
17 January 2024
Comment from ca.trustpilot.com
I did bet on 27/11/2023 in Sunbury-On-Thames and I won my ticket but the Manager who work at the ladbrokes in Sunbury he didn't give me the money from winning ticket. And after day they send the email requirement me some documents and my bank-statement where my money I can bet my ticket. I did send everything but they didn't send me any email back about my money I won or reasons why they not pay me my won ticket. Now is 2 months already.
Mr Galpin
08 January 2024
Comment from ca.trustpilot.com
Ladbrokes 9 / 10Coral 9 / 10Paddy Power 8 / 10Sky Bet 7 / 10William Hill 0 / 10
Sean Allen
30 December 2023
Comment from ca.trustpilot.com
Placed a bet on. Quantum casino of £1.40 it showed that it was a ×250 so should of had a £350 pay out my number came in then it shut me out second time these have moved the goalposts to suit them selves
Robert Armishaw
27 December 2023
Comment from ca.trustpilot.com
I played deal or no deal 3 boxs all the same amount how is that even possible if the game is random
Neil Gauden
11 December 2023
Comment from ca.trustpilot.com
Poker is a scam! Don’t waste money on Ladbrokes poker. So many bad beats, had a bit luck on footy gambling(at least you can’t fix that) so thought I’d have a game of poker - same old, same old. Chip leaders rewarded with rubbish cards, so many flushes it’s unbelievable, so many runs on cards such as 4/7, mights as well go all in on everything, cos anything goes. Well, there are other gambling sites I can go to, and after 3 games of poker with sh!t beats, I’ve decided to withdraw my money and run. Not be seeing me until algorithm changes
Greg Collett
04 December 2023
Comment from ca.trustpilot.com
LADBROKES are crooks, they want people to come to there website to sign up and make an account with them, deposit money, but your not allowed to win, if you do then they close your account and take your money off you that you have on your balance, with no warning, so wen I contacted them they just said it’s a irreversible business decision and I won’t get a refund..just because I played slots,had small bets on the sports and won, when isn’t that what they want people to do ? Is play there games online, but because I won I get my money taken off me and my account closed..if there not prepared to lose like the punter is why they in this business
Brian McBain
03 December 2023
Comment from ca.trustpilot.com
Your FOBT's are an absolute disgrace! £1000 in today playing £1/2 spins for the sum total of about 4 bonuses paying dismal amounts!
jt
28 November 2023
Comment from ca.trustpilot.com
I made one bet of a decently sized amount of money, the same day I was limited to £1 bets. Joke of a company
Mr Newman
17 November 2023
Comment from ca.trustpilot.com
What a load of crap Ladbrokes poker is you play for 1 and a half hours to win a ticket then you play another 1 and half hours to win guess what another free ticket so you need to win to get any money in your poker balance and for 11c ticket goes up to 55c ticket and Ladbrokes thinks that good to waste anywhere up to 4 hours of your time for peanuts. Keep the good work up Ladbrokes you really know how to look after your customers.
Jeffrey Dix
03 November 2023
Comment from ca.trustpilot.com
I can see why ladbrokes is getting so many bad reviews. I'm 15800 down with this company. I have been a loyal customer for a long time. Before it was a good site to play on. You could get really decent payouts. But now it's horrendous. I have just lost £300 on big catch. Ironically that was what it was the catch of not paying out. £2 a spin got feature twice £28and 30. Maybe they should get rid of dick Turpin in charge of this company before all there customers leave in droves. Which would leave them bankrupt.
Skye S
24 October 2023
Comment from ca.trustpilot.com
Lots of bots on here you will not win this company somehow gets away with completely scamming all it's loyal players! Spin and go is completely full of Bots and they even take money out of it for instance 3 players pay $10 to play 95% of the time the prize will be $20 for all three and then you got to deal with the bot taking the rest of the money, Take you're money to a casino more real, More fair and less scam i'm not even sure how these are getting away with it but the money they must make is insane sadly it's the vulnerable old and addicted people more at the end of the line sad to think a company that already makes so much from it's players has to scam to get even more greedy at its best same with all other poker sites online, Stay away scam scam scam. If you do play here start marking the players you think is bots eventually you'll keep running into these bots again and again, Always the same move! They will fold any good hand you have and when it knows it will win then it will all in mostly 95% of the time easy to tell and i guess the government and commissioner allows it for they're pockets to be filled with taxes and commission.
Simon Mackey
18 October 2023
Comment from ca.trustpilot.com
Yet another woeful experience on Ladbrokes slots. God only knows how this company keeps going. I've never heard anything good about them.
Ryan
16 October 2023
Comment from ca.trustpilot.com
They took money from my account for no reason and ignore all my emails I send them. Don't know why it's legal for these companies to scam you
Skye S
12 October 2023
Comment from ca.trustpilot.com
Full of bot's very easy to spot over time playing with them only Poker games i find bots and they're quiet clear i have even put a marker on all bots and every time i run into them they play the same way, And always calls all ins when it knows it will win, You wont win here.
James O'Neill
10 October 2023
Comment from ca.trustpilot.com
The slots are a pure CON ,put a fortune in a sweet feck all back what's new here ,pure Bull ,stay clear of this site all give Notting back ,peanuts back CON
Renata
10 October 2023
Comment from ca.trustpilot.com
Horrific experience! Very very low payout, don’t waist your money here!!!
Lee Wagstaffe
08 October 2023
Comment from ca.trustpilot.com
Spent £110 in 15 mins on goonies hey you guys £1 spins zero bonuses most win was £6 thanks ladbrokes for the hard lesson time to rejoin gamstop and delete my ladbrokes account 😀 scam site!! No real chance of winning anything good steer clear!!
Bob
25 September 2023
Comment from ca.trustpilot.com
ladbrokes online Not too bad an online bookie however theres a few things that really could do with improvement and it surrounds their "free games"Firstly "slot rivals" be it normal or the "Fanzone version"The game is billed as "play against other players"When in fact you never play against other players it is ALWAYS bots (painfully obvious bots too)As they always target you no matter what the other "BOT/Players" have within the last few seconds. Plus the get chests / balls etc when you have no chance.It is painfully obvious that it has already been decided before you start if your going to get a prize or not.This is fine, but come on Ladbrokes be honestAnd Hungry Bear gaming the creaters of this platform - stop trying to pass it off as something it is not.The bots use other players names from across different platforms (And you never see those players on the leaderboard)Secondly the fanzone golden balls thing (nice idea, but you never win ever)On the plus side, theres some really good things like spins and horses and Fanzone odds for your favourite team which I really enjoy.(Just wish the free spins etc was on a larger variety of slots, I know how much slots are a rip off but do like to have a go with the "free spins" etc - occasionally will have a proper flutter on them if the slot looks fun - the free spins help me see how entertaining they are, which is why I think you should open them up to a greater variety)
Christopher Coulter
13 September 2023
Comment from ca.trustpilot.com
I’m writing this review solely because of their flagship free game they offer in Slot Rivals, never in my life have I played a game that infuriates me more. And the worst part is that it shouldn’t… as the prizes are that bad I shouldn’t have any hard feelings but honestly it’s absolutely horrific to play. The game is solely based on ‘if you don’t get a chest in the last 20 seconds your done for’, getting a high score early just puts a target on your head which is impossible to defend against, it will get to the last dying seconds and you’ll want to throw your £1000 phone across the room. To not get annoyed on this game is an impossibility, it’s flooded with bots and there’s nothing they can do about it.
Dawn Edwards
02 September 2023
Comment from ca.trustpilot.com
If i could give minus stars i would.I was blocked and blacklisted from their site and all their sister sites.For what?I have no idea.Apparently it was a business decision and no one can direct me to someone who can help me.I never even made a transaction on the site.After many protracted and down right patronising tweets no one can give me any information apart from its from a non customer facing part of the company and their God like presence makes decisions about peoples lives.Ive never used a site like this before and certainly will steer well clear of this scam site.Bunch of jokers.
Vikki Elkin
30 August 2023
Comment from ca.trustpilot.com
Never pay out in the online slots, it's a rarity in comparison to other sites, agree with all of the other reviews this company is all take and no give. Play elsewhere, probably more chance of winning the lottery millions than with these scammers.
Martin
27 August 2023
Comment from ca.trustpilot.com
the company changed beyond recognition and became just a gang of thieves. I've been a customer for several years and what I've seen in recent months is bad, I can't help but call them legal thieves is right on place.
Iain Craig
19 August 2023
Comment from ca.trustpilot.com
What used to be great odds are now crap on football, what the hell!
Nic
18 August 2023
Comment from ca.trustpilot.com
Affordability checks are a complete nonsense, I've provided what I regard as a safe and reasonable degree of income information. Have good indexed linked pension and oodles of savings, not a serious gambler in monetary terms but they give me a derisery £100 loss limit per month. What a joke Ladbrokes!
Daniel Donohoe
16 August 2023
Comment from ca.trustpilot.com
Slot rivals is the most annoying game ever u must be working for company to win highest prize
Donna Davies
16 August 2023
Comment from ca.trustpilot.com
0438 zantos I've been in the shop today. Had to get a customer to open the door lock on at 2.30 in afternoon. I'm disabled. And had to get up 3 times to open the door as zantos was constantly on his phone. Someone came in to put a bet on she asked for the odds. Which he failed to do as he concentrating on his phone. Which meant that she had to wait and so did I. Bad customer service. I called customer service and was told to email them. Which I did. To be ignored. So I emailed again. Which was 5 days ago and I'm still waiting for a reply. Shoddy service. My God I'd have been sacked for less
Not Urbusiness
03 August 2023
Comment from ca.trustpilot.com
Once again Ladbrokes and likes prove that the aren't governed by anyone and are simply welcome to do as they like. Who in their right mind would cash out 2p wins every time you spin and manage to win? That's right, nobody. Even if you win 20p after you have poured in £1, you wouldn't cash out. And this is exactly how these thieves make money. You give em cash, they give you credit. You spend that credit ( coz remember nobody in their right mind would cash out their 2p wins , or 6p wins) and turn it in to real cash. Making million's upon million's on their rigged games and there doesn't seem to be anyone out there, who would oversee these thieves to make sure their games are balanced and reward players after certain amount has been spent. I mean they have a lot of algorithms to do other things right?!?!? And they have the audacity to try and help you with gambling problem. Oh the irony.
Stacey
03 August 2023
Comment from ca.trustpilot.com
The new Ladbrokes Live feature on the Ladbrokes app .Every prize that you can apply for is in the South(mostly London) . When I challenged this I was told they had no plans for prizes the North. We screw you Ladbrokes I'll take my business to Paddy
wolf
28 July 2023
Comment from ca.trustpilot.com
has more server errors than stars in the sky absolute shocking reliability.
Lee
24 July 2023
Comment from ca.trustpilot.com
Keep well away from this site not fair play a scam site they block me cos I told them wat I think off the site robbing site once again well clear off this site
Tina
15 July 2023
Comment from ca.trustpilot.com
I was happily using Ladbrokes to bet on Wimbledon when it came around but all of a sudden after crediting my account I found that it had taken the money from me for a so called negative balance but I was confused because you pay upfront for all bets so how could I possibly have a negative balance that I owed 🤷🏻♀️When I contacted customer service I was told that it was due to a previous bet that I was paid out on for winning that was later corrected on the system as loosing, so through no fault of my own I was cashed out for a bet they told me I had won just to adjust it later as loosing without notifying me at all of the situation or my so called debt to them so I only noticed when I paid into my account money for a new bet which I wasn't able to make as they immediately took it from me. As if this was not bad enough they then tell me that they won't do anything to help me and refuse to delete/close my account even with a clear balance which I requested due to no longer trusting this company.. all I kept hearing was we have rights to do this we have rights to do that & it seems I don't have any rights at all.. disgrace! Will NEVER use Ladbrokes again after this.
John
15 July 2023
Comment from ca.trustpilot.com
BE WARNED.. Classic blackjack is so fixed its actually funny. dealers last 20 hands (they won 19)21,21,20,20,17,18,20,20,20,17,18,bust,21 18,21,17,17,20. it's statistically impossible.They can talk about random number generators till the cows come home. its completely fixed
ashley skinner
11 July 2023
Comment from ca.trustpilot.com
rubbish slots 6p for £20 bigger the company worst they pay they are only for ladbrokes not the customer
ashley skinner
02 July 2023
Comment from ca.trustpilot.com
rubbish your slots aint fit for purpose put £20 at 20p bets get nothing the reason less people playing now more chance of not winning anything bigger the company more they rip there customers off supposed to be fair no chance ladbrokes and coral are a rip off
Customer
05 May 2024
Comment from ca.trustpilot.com
Deposited £200 early a month ago, didn't bet but they won't let me withdraw. From reading hundreds of bad reviews it seems this is par for the course for this ghastly Company.Looks like I need to use small claims court, completely daft I have to resort to this ZERO STARS
Deposited £200 early a month ago, didn’t bet but they won’t let me withdraw. From reading hundreds of bad reviews it seems this is par for the course for this ghastly Company.Looks like I need to use small claims court, completely daft I have to resort to this ZERO STARS