Genting Bet PLAYER REVIEWS(326)
steve
24 October 2021
Comment from uk.trustpilot.com
Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.
Victoria Mason
15 October 2021
Comment from uk.trustpilot.com
Avoid this scam company their livechat is non-existent takes days to reply while they still try and scam out there way of withdrawing money, by asking for identification after you have played.
Wonie Mason
13 October 2021
Comment from uk.trustpilot.com
Avoid at all costs. I accumulated over £1800 and cashed out £1000 on my first go with them on the slots. My bank was credited with £150! After finally getting a reply through email (no phone number to contact them) I was told I had breached my bonus rights, after a little digging I definitely haven't! They are still refusing to pay out and I'm going through all the right paths to have it resolved. If you want good customer service, which isn't backed by lies I'd avoid this company at all costs. How they think they can get away with this is beyond me!!
Kevin Ng
08 October 2021
Comment from uk.trustpilot.com
This site is a joke!! I’ve just signed up - very easy. Provided my driving license and bank card as requested. Then deposited a large amount. Was looking forward to playing and when I enter a room to play it tells me that I’m required to provide info. (I already have!) Live chat expecting someone will answer my Q straight away and then realise that they reply in “a few hours”. You guys having a laugh? Tried to find a telephone to resolve the issue and there’s nothing available. Can someone look into it ASAP. UPDATE So it was resolved 20 mins later after asking 10,000 questions about my occupation etc. Oh, this sit also freezes a lot whilst playing. Takes the pish. Worrying actually when for big hands on black Jack
Cliff Thomas
03 October 2021
Comment from uk.trustpilot.com
This gambling site is an absolute disgrace. Surely with all these lousy reviews the gambling commission should step in, what are they there for. I had the usual problems, the app is appalling, try they're live chat, ha, it says they are answering, in about a few hours. My latest request for my money back, has gone unanswered, now for 14 hours! I've emailed them, had no answer in 5 days. Once you have signed up, and deposited cash, which seems dead easy, it suddenly appears that to withdraw cash, if your lucky to win any, is the most difficult process in the world. They seem to constantly making new excuses, as to why they can't give you any money back. AVOID THIS COMPANY!
Aizek Kulov
30 September 2021
Comment from uk.trustpilot.com
The worst customer service of all casinos. No nu.bers to call, live chat never works, emails get answered in days. Verification takes ages and they are ignorant. Avoid this place by all means
Lisa
29 September 2021
Comment from uk.trustpilot.com
All of the one star reviews made me skeptical about my withdrawal, however, yesterday I withdrew £630 from a £25 deposit and today (less than 12 hours later) the money is in my bank. I provided a picture of the debit card and a picture of my passport and that was it. No issues at all.
Tim Mitchell
27 September 2021
Comment from uk.trustpilot.com
Pathetic, I joined Genting online Casino years ago, I haven’t played slots for a long time but got an email from Genting, offering a ridiculous amount of free spins for a £10 deposit so deposited. By return, I had a message telling me that I was no longer eligible for bonuses, went to withdraw my £10 to find £20 minimum withdrawal limit. Played and doubled my money and now they are asking for verification (as I said, joined and played regularly, years ago) Will certainly avoid in future.
Susan Reid
25 September 2021
Comment from uk.trustpilot.com
I keep getting emails supposedly to links from this site offering free spins, It looks like a scam but even if it's not I don't gamble and would rather gouge my eyeballs out with a spoon than click on a dodgy link.
LittleMissNatasha K
21 September 2021
Comment from uk.trustpilot.com
A sister site of Prime Slots have been waiting for a response for over 12 hours regarding a technical fault that is across all their sites.
Paul Martin
19 September 2021
Comment from uk.trustpilot.com
Don't play this site. Its easily one of the worst,If not the worst. I play a lot of online sites and have a very successful track record. I play one or two games a certain way which limits loss and can produce high returns. On this site however zilch. I have spent over £1500 and never have had any win. I am lucky its not a problem as the last £300 was lost deliberately checking out the gaming to be sure. Its a total con. They claim to be protecting you when the losses mount up. In fact they are covering themselves. I don't mind a game even where the odds favor the house 60/40. This is honestly nearer 95% in their favor. Avoid.
Christine King
19 September 2021
Comment from uk.trustpilot.com
Trying to send documents very difficult don't normally have problems they let you add monies but not withdraw no contact no for help monies just sitting their waiting to be withdrawn I think this company is a bit of con
Neil Lane
19 September 2021
Comment from uk.trustpilot.com
I sign up to genting casino for a bonus offer. I deposited £20 and should have got another £20 money added to my account which didn't happen. I Messaged them and they said it was a management decision that I won't get the bonus. I asked for the reason behind why I can't get the bonus and they won't give an answer.
John Lea Chapman
13 September 2021
Comment from uk.trustpilot.com
I have a pending withdrawal of £2800. They asked me to send in proof through for the PayPal I used which I did via email… 5 days ago. And it’s now 5 days without reply! Live chat isn’t live chat as no one ever responds. Does anyone know how to get through to them? I fear they’ll just never respond to me!
Tony Hardaker
13 September 2021
Comment from uk.trustpilot.com
Don't waste your time or money on them - you're not meant to take any money from them and their Customer Service Team is unable to provide a customer service. Like everyone else, I was forced to close the old Genting website, which I'm sure had unused Reward points, but any unused Reward points didn't transfer over to the new website (same login details and a Welcome Back message) and bizarrely, I was denied access to the new site welcome bonuses. Why? All I get from Genting 'Customer Service' is that it was 'a management decision', but none of the managers are willing or capable of providing a simple explanation, despite numerous emails. Are the welcome bonuses only available to new customers? Did I win too much on the old site? (Ha!) I don't think Genting care a jot about their customers (who contribute to their wages) and I'd bet my last 10p they won't respond to this glowing review with anything other than 'it was a management decision'. On the plus side, I discovered S*y V*g*s offer a great welcome bonus to everyone, and no wagering requirements. Still needed to provide photo and address ID, but they all do. Genting is now removed from my website Favourites, and is unlikely to be reinstated any time soon.
Danielle Murray
11 September 2021
Comment from uk.trustpilot.com
Dreadful. Won't be long before they're in administration
Mark
10 September 2021
Comment from uk.trustpilot.com
Terrible company worst customer service ever. Live chat that isn’t live and no one ever responds and an email service which you send to them and never reply go anywhere else it is to be a better experience AVOID AT ALL COSTS.
Mark
08 September 2021
Comment from uk.trustpilot.com
Absolutely terrible they send you emails and phone you when you do as they say no free twister bonus or spins anywhere. Try to deposit it fails ask you too call. Far too many better companies out there don’t need this crap. AVOID AT ALL COSTS. Oh yer the live chat isn’t live as no one replies lol absolute joke
Mach One
08 September 2021
Comment from uk.trustpilot.com
Absolute Cowboys They gave me free spins with my £10 deposit but wouldn't let me withdraw my real money until I'd used my bonus... Which you can't use until you've used your real money. Absolute scam will never use again
Arwel Jones
03 September 2021
Comment from uk.trustpilot.com
DO NOT USE. Vile company, basically thieves. I have money in my account which I wish to withdraw and they won’t let me unless I send in numerous copies of my passport, driving licence, bank statements, etc. Pretty convinced they are trying to steal my identity. AVOID AT ALL COSTS.
Andre Bernard
31 August 2021
Comment from uk.trustpilot.com
IT WAS BAD BEFORE BUT SINCE THE TAKE OVER I WISH I COULD GIVE IT MINUS STARS. LIVE CHAT REPLIES ANYTHING UP TO DAYS LATER. SOMETHING IS NOT RIGHT. HAD A BONUS WISH SHOWS IN CREDITS WHEN SPINNING AFTER CONVERTED SAYING I WON BUT WHAT I WON WAS NEVER PUT IN MY BALANCE. FUTHER MORE I CAN ACCESS HISTORY TO EVERYTHING BUT SLOTS. WELL I'VE SENT THEM EVIDENCE SO WILL SEE!!
Emma
30 August 2021
Comment from uk.trustpilot.com
I placed my first bet, then I decided to activate my bonus and I won £1,000. I uploaded all of my documents, received money within a few hours. Then I went on to win another £1,200. Payout can literally happen within minutes. Brilliant site! My new favourite x
Lola
19 August 2021
Comment from uk.trustpilot.com
Average casino, customer service is helpful tho...
Riley
18 August 2021
Comment from uk.trustpilot.com
Good site from my experience, got all the info I needed.
Corey
11 August 2021
Comment from uk.trustpilot.com
Excellent site I have had no issues with Gentingcasinos. I will recommend it to my friends.
Elaine
27 July 2021
Comment from uk.trustpilot.com
Employee Radu thinks r4pe is “surprise sex” shows what kind of establishment and employees are working there. Would report to the police and never step foot here.
FILLIAM WISHER
08 July 2021
Comment from uk.trustpilot.com
Honestly do not touch these with a barge pole! Once you beat their wagering requirements you have no pop up to say congratulations you’ve beaten the requirements so you have no idea how far into the requirements you actually are! A slot that doesn’t produce a single board in over £600 is a con! Just play with 365 or skybet! These jokers are amateurs!
AnnaUK
04 July 2021
Comment from uk.trustpilot.com
Lovely landbased casino. Friendly staff lots of choice of gaming machines and machines actually pay out ok .
Darren Sanford
30 June 2021
Comment from uk.trustpilot.com
Do not bet with this obismal company They sent me a letter asking me to prove my identity I sent multiple emails to them all relevant docs requested one hurdle after another they then make other stuff please send payslips and what do u do for a job (none of there business ) also front and back of a bank card passport bank statement any more and more then send a letter back you wish to reopen your account you then have to write this yourself as a printed signature is not accepted I think this company is out to STEEL YOUR IDENTITY AVOID AVOID AVOID I HAVE REPORTED THEM TO THE GAMBLING COMMISSION OVER THERE CONDUCT AND ALSO TO GPDR AS I FEEL I AM BEEING SCAMMED BY THEM ALL I WILL SAY IS ONE WORD OBISMAL ... .. AVOID AVOID AVOID
polly
23 June 2021
Comment from uk.trustpilot.com
had me fill out forms send in personal id then kept my account closed anyway
Bj
13 June 2021
Comment from uk.trustpilot.com
What a joke minimum spin not 1 win spin forget about a bonus couldn’t even get a 3 in a row what a joke avoid unless you like throwing money away. This is not about getting wins every time for me I just like to have a flutter if I win great if I don’t oh well, but I do expect to win my bet back on some spins and have my money last more than 2 mins
Diana
04 June 2021
Comment from uk.trustpilot.com
All Genting does is take, take, take. Very poor returns, if any at all.
Allan bathroom fitter
30 May 2021
Comment from uk.trustpilot.com
Anyone who has unusually bad losses from genting casinos should write reviews. And maybe gaming commission will sit up. Just appears they are recouping lockdown losses ive observed for 8 hours or so and noted how unbelievably low peoples features on slots were, on the rare occasion they came in . 3k later I could count features on one hand . Hardly random it seems
pooja bharwani
23 May 2021
Comment from uk.trustpilot.com
Don’t use this online casino time wasters . They will make you louse your k yes first and then keep asking you documents and payslips etc . I know how to handle them time is time .
Jp
01 May 2021
Comment from uk.trustpilot.com
If you want to lose lots of money, very quickly then choose this site. The only way to genuinely win big with an online casino, is to literally play for several hours at a time. You need to start off with very small bets and gradually increase the bet size. Casino's say that machines are not rigged. Well this is debatable. As soon as you hit the spin button, the outcome has been decided by the server. There is no big reels that actually spin round, what we see are just graphics. Genting will take a few thousand off you, then restrict your account to a small amount for each month. This is a very clever move by genting, as they pretending to show that they care about the customer, but what they are actually doing is, making it virtually impossible for you to win any money. By genting restricting accounts, it's just basically a license to take money each month. It would be easier to set up a standing order with your bank and just pay genting a fixed fee each month. This would save a lot of time. If it was possible to give genting a minus zero, star rating then I would have chose that option.
Allan bathroom fitter
10 March 2021
Comment from uk.trustpilot.com
There is no loyalty with this casino they will just cast you out without a second word. Plus the rtp is lower than others you will find odds are lower than their land line slots for some reason check out the figures and compare
Denny
08 March 2021
Comment from uk.trustpilot.com
Your casino is genuinely a pile of w@@@k Shame there is no one to complain to that would actually be on our side
Kayla Fallows
21 February 2021
Comment from uk.trustpilot.com
shocking site which i will never play again not won anthing in 3 years dont play here its a con
Daniel Shaw
09 February 2021
Comment from uk.trustpilot.com
Decided to join genting casino online today and was offered a deposit bonus. If I deposited £20 I would be given a extra £30 and 50 free spins on starburst. Having joined other casinos with similar offers in the past I was doubtful I'd win anything. From the get go, the bonuses where paying massively and I eventually hit my wagering requirements, I ended up withdrawing £730 back to my card which I'll have in a few days time got to say the withdrawal process was one of the quicker ones I've seen in terms of approving them.
JonK81
29 December 2020
I am a 39-year-old man who lives in Nottingham. I have Cerebral Palsy, which severely affects my hand control, speech, walking and general movement. My disability does not affect my intelligence. I am particularly good at maths and calculating risk and probability. I studied Virtual Engineering at Coventry University. I live independently with a team of Personal Assistants. On 27th Dec 2020, I joined the bookmaker http://www.gentingbet.com and went through their verification process by emailing them documentation. However, they did not request evidence of wealth. There were some initial difficulties because they wanted signed documents and I do not have hand control. Eventually, their manager accepted the unsigned documents. Unfortunately, they then emailed me: "Thank you for your email, and apologies for the delay getting back to you - given your situation I wanted to discuss your account with our safer gambling team before making a decision on it. Having done so, I'm afraid we've taken the decision to close your GentingBet account and refund your deposit (the refund will leave our account tonight, please allow 2-5 working days for your card issuer to process the funds.) We apologise for any disappointment that this decision may cause, and fully appreciate your point about making our services accessible, but as a gambling operator we also have to consider our responsibility to protect potentially vulnerable players from being harmed by gambling, and are concerned that given your circumstances accepting play from you would be an irresponsible course of action." I am disturbed and confused over GentingBet's refusal to allow me to use their website because I cannot use my hands. Pre-covid, I regularly went to Bingo without difficulty. I've also have been to physical casinos and I have accounts with other online bookmakers. While I accept that GentingBet has to protect vulnerable players, they also have a duty to not do this in a non-discriminant manner. Refusing to offer services based on physical disability is discrimination and therefore unlawful.
Allan bathroom fitter
18 November 2020
Comment from uk.trustpilot.com
Not a chance of winning . Features very rare. Almost as bad as grosvenor. Give it a miss there are fairer sites than these.
aikaterinifarou
08 November 2020
One of the worst sportsbooks out of a small group that have the audacity to claim legitimacy and a so-called decent track record. Advertised two free bet offers directly to my account, but as soon as I was enticed into betting with them, they decided to close my account without further notice. I had already lost one bet so they have practically stolen £ 20 from me. I have never had an experience like this with other sportsbooks. It is their right to close an account, but typically their competitors honour all ongoing offers and release final funds. This is to create trust and avoid foul play, especially when a user's account is closed as a disciplinary measure. Truly embarrassing.
Lee Beighton
16 August 2020
Comment from uk.trustpilot.com
Don't join with these online win percentage poor
Brenda Edwards
27 June 2020
Comment from uk.trustpilot.com
Dont expect to win millions but do expect a bit of a game. Put £1000 through and had one feature which paid £8! Not exactly fun. Will be giving Genting a wide berth from now on.
Mark
01 June 2020
Comment from uk.trustpilot.com
Terrible casino worst I have ever experienced. Apparently I was told they review your account on a weekly basis in on week I must have staked nearly if nothing more than 10000 pounds amd still no bonus so not sure how it works 888 amd virgin casinos give me a huge bonus every week so join them. Genting are the worst company I have ever experienced for bonuses.
tracey hollis
19 April 2020
Comment from uk.trustpilot.com
I don’t normally write reviews but this site is great. I won the grand pot on night life £2500 it was fantastic. They paid into my bank within days. 10/10 Genting.
Carbi Car
14 April 2020
Comment from uk.trustpilot.com
This is the best place to work. at Resort World Casino in Monticello, NY. Great employers. great opportunities. I would definitely recommend it.
Benone
12 March 2020
Comment from uk.trustpilot.com
Avoid Avoid Avoid. Just avoid and you ll not regret, promise you
phil
11 March 2020
Comment from uk.trustpilot.com
first time on here, put 30 down and upto 80 won but numbers keep changing on webpage totally confusing and a money loss pit, Cant withdraw anything and i,m in credit in bonus cash but with no viable games to play ! I for one am out, there are much clearer and fair gamble channels! Well not really as they are all on the rinse including our so called chums at gambling commission HQ.But we love it so who cares!
David
25 October 2021
Comment from uk.trustpilot.com
I think it’s a decent site but needs a good app
I think it’s a decent site but needs a good app