Genting Bet Review

I am so ragging and upset with this Genting Casino can anyone advise, or help me understand, I have hit a big win which was nearly 74.000 Pound, I have tried to withdraw my winning or even small amount, they said my account needs verification, which is I don’t get it,cause I have withdrawn before ,and sent them their own confirmation email of my withdrawal, but still asking me to upload the documents again and again, uploaded as requested and still telling me its duplicate documents,I decided to spend it all,and leave 1 pence ? on my balance, the funny thing and at the same time its not right for safer gambling, they let me keep spending the total amount of 74.000 without any interference nor blocking my account, eventhough I asked if I can speak to someone high,or have a call back, cause I win big ? money, but no-one got back to me or call me,I have all proofs and screenshot incase I need them, my question here ,can I claim against this business about the way they treated me and let me behave this way to lose it all and hating my self, I would have been very happy with this amount of money ? cause I win it fare and square, but they ignored me and shut me down, please advise if I can take my matter seriously further to stop them from doing what they do towards us as vulnerable customers, I am so sad and feeling depressed ? right now .

Reply

i have been self excluded from sister sites and also have gam stop against my name , i contacted the email address on the website to confirm ive got a gam stop against my name and also that ive been self excluded from sister sites however i was allowed to deposit still (£190 worth . i was advised to send in details of gam stop which i did however when this was sent in they now want an email from gam stop , i logged into gam stop and sent screen shots of my information, ive emailed genting casino and not getting anything back now , i have raised this with gambling commission aswell

Reply

Completely rubbish from start to finish and I would advise any new members to totally AVOID. Did receive bonus top up, stated “management decision” but no one is able to discuss this any further and give me anymore information.Raised a formal complaint -generic response received. Asked to see policy surround decision. Non provided. Winnings due in “5-7 days” opposed to 24 hours, and I have had to jump through every hoop for that! AVOID AVOID AVOID.

Reply

I love the quick and easy deposits, withdrawal is usually instant with my method of deposit ( and i mean instant), the few times it hasn’t been instant, its been a few hours or the next day…I have just had a really unfortunate incident where Support messed up and i ended up losing quite a bit of winnings due to their mistake saying i had to wager my bonus before withdrawing… However, once it was explained fully and clearly they escalated it, looked into it for me, and i have indeed been given a refund…Most casinos would have simply brushed me off and not given me the funds im sure…. Genting handled it wonderfully, i’ll be playing there instead of anywhere else now.

Reply

A total scam ,allow you to deposit all day long as soon as you win make it impossible to withdraw any money ,avoid at all costs ,no customer service at all ,it’s day light robbery and can’t believe they get away with it

Reply

I withdraw£50 THIS MORNING AND LATER I DEPOSIT ANOTHER £25 AND I GOT UP TO £55 THEY DO NOT ALLOW ME TO WITHDRAW WHY THEY SAY I REACH MY WITHDRAWAL LIMIT ARE YOU NOT ALLOW TO WITHDRAW TWICE

Reply

Joined last night, won some money and cashed out to PayPal at 8pmThis morning 8am money was in my account- no trouble at all – even got a courtesy call to ask how my first experience was.I was really concerned with reading the reviews after i withdrew the money but I needn’t have worried. Hope the good service continues

Reply

Definitely will be reporting to uk gambling commission and taking to small court claims if I don’t get my withdrawal

Reply

What a crap!!! Don’t play there, save your money and time. You can’t win. I was so stupid depositing on this sh..ty site!!! But you will never see me back thieves ?Rotterdram12

Reply

Lure you in the bonuses, makes it impossible for you to withdraw. Big scam disguised as a casino. Avoid at all cost.

Reply

Its not scam ?I won quite a bit of money yes they required evidence and it did take some time to process the chat isn’t great but they do eventually get back to you! But my money is now in my account via wire transfer. If you provide the evidence they require you will be able to withdraw no problem.

Reply

i have nothing bad to say about this sitemost times i have played ive always been given back my winnings in bonus plays and won more or extra spins which is exciting! its the enjoyment of the game NOT the win!!!DO NOT CHASE A WINEnjoy the game and dont spend what you dont have!!

Reply

Absolute con. Do not use this site. If you win they won’t let you withdraw the money. Customer support don’t reply to emails or online chat. Don’t waste your money on this scam site.

Reply

They can be ok at times but still it is pretty bad the support don’t help they would not credit my bonus when I asked when the system said I was going to get bonus no bonus was added

Reply

I have been gambling for many years at Bournemouth Genting Casino whenever I was in Poole My last visit was on 24th July 2022I lost over £1000 that nightWhen I tried to use my player reward points for the first time, I was not able to redeem itThe staff present tried and said no points were rearmed or given even though I have used my card while playing and lost over a grandHe knew I lost a lot as he was watching me gambled and getting me drinks throughout the night till closing time The staff then suggested that I go back the next morning to check as sometimes points earned were not credited straight away I told him that I was going back to London in the morning He said that maybe no points was on my card yet because I live in London and that the points might take longer to be put into my membership card He suggested that I checked it out in Genting Casino in London I went to Genting in Chinatown on 28th July 2022 The staff checked my membership card and said no points were given He then checked it again when I told him I was gambling and lost over £1000 on 24th July in Bournemouth branch and also have not claimed any points since I joined many years agoHe then checked again and found out that I was issued a temporary membership card and so will not receive any reward points whenever I played at Genting I have been playing for many years and had not known I was not receiving any points or considered a full member of Genting He also stated that I should have been told to bring in my ID so that I can be a full member Why was I not told that my membership card was a temporary card?Why didn’t they asked me to bring my ID to update to a full member?All these years I have been gambling and not receiving reward points is not fair and very upsetting I don’t gamble at the London Genting Casino as there is no available slot machines whenever I visited Bournemouth Genting has more machines and I was always able to play straight away when I was thereI think Bournemouth Genting Casino owed me an apology and to put right all the reward points I rightfully earned in the past years to date, as a goodwill gesture Please note that I have wrote in the Resolver only to be told that they only dealt with online customers of Genting onlyVery very frustrating Regards A very unhappy angry frustrated and not valued customer of Genting

Reply

Absolute con, they let you deposit no problem but when you want to make a withdrawal they ask for documents, you upload the documents and wait for an email to say they are been verified, once you receive the email and try to withdraw, you still can’t withdraw they still ask for the same documents that you have already sent and have already been verified, they ignore your emails and their live chat is a joke, it’s a machine and you type your message which they say they will respond within 6 hours but don’t. Please do not waste your money on this site because they probably won’t pay you out if you win. They will make you continuously keep logging in to see if you can withdraw until you lose your money. This is the worse site I have ever used. I deeply regret not reading the reviews on them before I was depositing.

Reply

Poor customer support.Ditto, all of the other comments.I am unable to withdraw winnings despite documents being verified, states documents still need to be verified.No response from my emails or online chat.I have given 1 star as no option to give 0.

Reply

Deposited €20 and was given a bonus that I didn’t want. Trying to get it removed currently and finding it near impossible to contact these. I would advise to stay away if possible. An absolute scam if you ask me. Making everything so difficult to do and doing everything in their power to hold onto your money. Scam artists

Reply

Signed up to this site no wins for a while when I did win payout was the next day by 6am!I had already uploaded ID, driving license and picture of bank card with middle 8 number blanked out. Agree with others that the bonus added to account is annoying but can’t fault their payouts

Reply

Worst site av ever ever played on do not go in it’s absolutely disgusting no wins if u do problems getting it it’s a scam the worst site ever played many in this is by far worst

Reply

!!!!!DO NOT DEPOSIT!!!!When you deposit it gives you a bonus that you can’t withdraw unless it’s removed as of which there is no option to do so, only customer service can. I’ve written to them a few times live chat and via email and no response. If I hear anything back from them I will repose my response but so far nothing! But if I don’t then I will find way to report this company!Timinater_93

Reply

I felt I had to write a review because I read all the ones below and it scared me so much!! So, I won quite a large amount on roulette and requested a withdrawal…yes I didn’t receive any reply from email nor did I receive a reply from online chat. HOWEVER, the money landed in my paypal account in less than 36hours. To my knowledge, I have never received instant funds from online casinos… the only reason I gave a 4 and not 5 was because I was unable to withdraw the full amount and went back and played a little and lost that haha! And the lack of replies, but overall not a bad experience.

Reply

It gets a one star as that’s the bare minimum, but to be honest I don’t feel it’s even worthy of that.Deposited and got a bonus (usually refuse them but didn’t get chance on this occasion) managed somehow to meet all the wagering requirements and had a balance of £1000. Waited days on live chat/email for a response to my query regarding ID. Eventually was completely verified, made my withdrawal then waited days to be told via email it had been refused, no explanation why they’re keeping £1k of my money. It’s says “get in touch, we’re ready to help you”..What a load of nonsense when it takes about a business week to get any kind of pointless reply. So in short..AVOID AVOID! Ya So many great casinos online these days with almost instant customer support and withdrawals.

Reply

What a scam of a company new user gets up to 50 percent bonus deposited over 100 pound got only 10 pound bonus and it wouldn’t even let me withdraw as a bonus was live I ttyed to get there there was no answer no live chat answer phoned company no one answered for days!!! They blocked me play7ng games putting alerts on my screen about safer gambling and now my account is left with money in I can’t withdraw it or speak to they’d people ? What on earth is this world like letting they company destroy lifes

Reply

11 deposits now on big fishing fortune and not got the bonus how can thay say the game is random and tested it’s not possible 11 deposits on one game and no bonus you can’t even diffend that its just so bad how your games rip us off the is no way that game on earth that game has been tested right

Reply

Don’t confuse the two. Genting landbased casinos no longer have any association whatsoever with Genting Online. I’ve never had any issues with the landbased casinos, however, Genting Online is ONE BIG SCAM. I repeat all the negative reviews in respect of Genting Online. The gameplay itself is fine, however, communication is non-existent, and you’re not going to be able to withdraw your winnings. The active bonuses are also a SCAM as they lock in your real cash and again prevent legitimate withdrawal requests. I suspect Genting Online is not based in the UK hence the reason they get away with their unlawful activities. There are plenty other gaming sites to choose from so do your research and STAY AWAY FROM GENTING ONLINE!!! YOU’VE BEEN WARNED!!!

Reply

Online site is really bad never get a bonus on slots. But worst of all is the land based casino. We went in sat then Sunday as we were staying a week I’ll not say which city. We noticed same people in mostly asain Chinese philiopno stood watching both days then girls coming in going upto these men then going on machines I’m guessing what were hot because first £20 these girls were hitting bonuses straight away. Shocking to see and should be stopped. Because us that actually enjoy going to a casino and work for a living might as well give my bank card to these girls. Why does a casino allow this . We’ve been to many casino never ever seen this . Noone hanging around watching. Puts u off.

Reply

Scam. Cant withdraw my money

Reply

SADLY !! THIS IS A LEGAL SCAM YOU WILL NOT RECEIVE YOUR WINNINGS !! NEEDS REMOVING FROM THE INTERNET!!!! TOO MANY PEOPLE BEING SCAMMED!!!! THEY NEED REMOVE..!!! THE GOVERNMENT NEED TOO STEP IN AND PROTECT THE PUBLIC!!!!!!Updat … THEY HAVE ASK ME TO PROVIDE A NOTARY DOCUMENT FROM A LAWYER OR DOCTOR WHO HAD KNOW ME FOR OVER 12 MONTHS + 6 MONTHS WAGE SLIPS + HOUSING DETAILS IE MORTGAGE COMPANY OR RENTAL COMPANY DETAILS !!! ALSO PROVIDE AGAIN MY PASSPORT/UTILITY BILL/BANK STATEMENTS AS PREVIOUS NOT ACCEPTABLE !!!!! ABSOLUTE MADNESS!!!! I HAVE GIVEN UP THEY CAN KEEP THE £108.

Reply

What a joke..live chat for problems..they don’t even respond!..try an email you might as well send it to the moon..I have had all of my verification passed still won’t let you take a penny out..but guess what if you want to deposit no problems they will keep on taking…save yourself a stressful time..don’t join..and if you have try and get your money out and close your account..they are dangerous people.

Reply

Worst experience.I have been trying to withdraw amount, but they are not letting me process it , it shows you have active bonus which needs to cancel in order to withdraw. You don’t see any option of cancel your bonus (welcome bonus which will be automatically added on your signup, there is no option you can untick this promo code on signup, it’s a TRAP). Have tried their chat, never got any reply, sent them several emails to support team never heard back from them.DON’T SIGN UP for this casino, this is SCAM. They won’t let you withdraw any amount of money at all.

Reply

The bouncers out side on the morning of June 4th-bald white man tall, & 2 x Indian men- I work as a shot girl and I got lost in Sheffield with no internet. I approached CODE the club and their bouncers refused to help a 20 year old in danger. I walked up to the casino. Very scared. The men instantly made me feel welcome! They heard what the other doorman said they brought me in the warm and helped me and waited until my mum came and I’ll happily be back!!!!

Reply

Same as everyone else, they’re not paying my withdrawal even though I’ve sent my identity. See this shows just how badly these sites are regulated nowadays. They’re literally holding your withdrawal to ransom in hope you lose it. It’s dirty delay tactics. What’s the point in the UKGC making withdrawals not allowed to be pending if they can just do this anyway. Disgusting and quite frankly it’s borderline criminal how some of these sites act…

Reply

I like getting.I am with them from a while and I didn’t had any problems.The staff are very friendly also they answered me very quick to email.Good casino.

Reply

Not a very good start. I signed up last night depositing £50 quid, I am now on £2910. I can’t withdraw anything as my bonus is still active. I’ve tried live chat and no reply. I can’t play anymore games as it says that they want to speak to me on live chat to gather information and there’s nobody there to talk to. Very bad service so far. Can anyone help me get my money out as I have ran out of ideas.

Reply

I was asked by one member of staff to get cash out to join. Tried to rejoin the queue and was confronted by a member of staff. Asked them to let me get through to my gf and accused me if being drunk. Then grabbed me. Asked if it was a race thing and he grabbed me by the neck. Site staff had to intervene (poorly). Already a member and would not recommend these bullies.

Reply

Firstly, to try and put people’s minds at ease slightly, I can confirm that you do EVENTUALLY get your withdrawal. However, it did take 28 days and numerous correspondence with the NOT SO live chat for me to see my two withdrawals in my bank account.As far as customer experience is concerned when it comes to the withdrawal process, this is by far the worst online casino company I have ever dealt with. Average reply time for the support chat is 3 to 4 working days, despite the current reply time stating a few hours and when you do eventually get a response, it is often rather unhelpful. Finally, when you email them with the various verification details they ask for, you do not get any confirmation that they have received them. You just have to assume the email was delivered.My experience with the rest of the website was actually quite good and the live blackjack, which is all I played, was also very good. Unfortunately however, my experience with the withdrawal process is why I cannot leave any more than the one star and will not be returning to Genting Casino!

Reply

I have been trying to contact the site for days regarding a withdrawal. I provided all my details and got my first withdrawal but my other one has been pending for 5 days and it is a fair amount.They don’t reply to any live chat messages or to any support emails. All I want to know is what is going on and why it is taking so long to process. Does anyone know how to get in contact as I am really worried now? User name is weeksy82Update-I have a response but I had to send so many messages, I am fully verified and still the withdrawal is processing after 8 days. Today they have told me they have passed it to the payments team but not sure if this is the truth. I don’t know if they are going to pay out today like they said they would. Will keep everything crossed it will be refunded to my card today.Further update no payment madeUpdate they cancelled my winnings of £4500 and gave me £60 despite me giving them EVERYTHING they need to steal my identity. Have reported to gambling complaints commission.

Reply

Read these reviews. They are all real….apart from the ones that gave it 5 stars, they are perhaps working for this despicable online casino. I won on roulette and made a withdrawal. Guess what, after more than 24 hours, it’s still pending. Tried the ‘live chat’ and all I got was a bot. So, I emailed them. No response so far.Steer clear away from this one.

Reply

This company do not adhere to their bonus promises – do NOT use this casino, beware!!!

Reply

Betway is pretty great. I have been a Betway user for quite some time and for the most part I’ve had good experiences and actually enjoy using this sportsbook. Unfortunately, I tried to withdraw $5800 last Wednesday. Betway confirmed my withdrawal and settled it as paid on Friday. I did not receive my funds while also being told to contact Gigadat to inquire. Gigadat bounced me back to Betway, stating that no withdrawal got pushed to their system, but Betway says it’s paid. This is a serious concern as no funds have been released to myself and it’s been over a week. I really do like utilizing this app, but no customer should have to chase their withdrawals, especially when our deposits always work… I have obtained my bank statement for this period to aid in this process but still have not heard from Betway. Imagine not getting the money that you earned. Not right

Reply

Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling

Reply

FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!

Reply

Never have a problem with QuinnBet, always good service.

Reply

I don’t normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it’s not relevant.I will bet elsewhere. Maybe they’ll improve their attitude when they lose customers

Reply

Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company… scum of the earth

Reply

Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery

Reply

Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven’t got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone

Reply

Awful site, games are so rigged and you’ll never get any bonuses or feature Another crap con of a site

Reply

I only gave this company one star because honestly I couldn’t give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus’s for at least half your waged money then give you bonus’s for next to nothing an example of this is…. Start £100 you start playing and might get a £4 to £5 win (play with £1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between £1 and £35 most times on the very rare occasion it might pay you £60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don’t waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show £1.60 bonus’s as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over £100 to get them which some people might say well that’s gambling… no that’s ripping people off. They should pay minimum amounts for bonus’s and make it fair time to get them otherwise what is the point in getting bonus’s which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company’s so you have been warned and I hope the gambling commission investigates them properly.

Reply