Betfred PLAYER REVIEWS(3654)

Ali
09 July 2023
Comment from uk.trustpilot.com
Scammers and control the game never win big amounts just couple pounds and spend hundreds they are really cheating save your money from this scammer if can give zero out of five I will site also is slow and freeze

Kane
09 July 2023
Comment from uk.trustpilot.com
Beware of BetFred offersIve been told that this is all in the terms of service but no other betting site has ever asked me to send pictures of myself and multiple pieces of person info.This is the email i got after depositing my money.Dear Customer,Betfred randomly reviews accounts as part of our security procedures, and to ensure our registered depositors have peace of mind when using our services.In the interest of your account/eligible promotion payouts, we require the following documentation to be sent to us at your earliest convenience.• A clear copy of your signed passport – showing the four corners, displaying your picture, passport number and full MRZ code indicated at the bottom of the document or alternatively a UK driving Licence (both sides) or if you don’t have either of these a clear photograph of your Original Birth Certificate.• A clear photograph of yourself (selfie) holding your proof of identification document next to you• A clear copy of a recent Utility Bill showing the address that you have registered (dated within the last 3 months). In addition, we will accept Bank Statements, Rental agreements, Council Tax invoices.(please be advised that we do not accept mobile phone bills or credit card statements)I think this is extremely intrusive and wouldnt send all that info over just to gamble online. Just a warning to others.

No fool.
09 July 2023
Comment from uk.trustpilot.com
Flag me all you want benny boy, ill always be back to tell my fellow citizens of society to stay away from you're vile livecasino provider.Again people of the world stay away from playtech livecasino.It is built to take you're money only using manipulated wheels and games. Everything is a calculated piloted outcome. Nothing is random based on the laws of physics, which it should be.If it is not random on the laws of physics, then these games are fraudulent and inhumane.Why? Because anyone putting there money onna calculated outcome is being taken advantage of. And the game is not a fair result based on randomness or luck.Betfred, you are 1 if many casinos who allow this filth into our homes. You are a dirty s c ummy company built on robbing the public.Stay away people from these monsters. It is 100% a controlled environment. Do not put you're money into a legalised criminal cashcow we're they choose when you win. If ever.

Liam Moore
09 July 2023
Comment from uk.trustpilot.com
Good site loved it when first joined. There only getting a 2 star on the fact I've put a inlay bet on and one game showed it was kicking off at 12 when It kicked off at 11 on another site so spoke to live chat did nothing spoke to them on phone and called me a lair so couldn't get my 10 pound back which I went straight to them bout the situation so for that 2 stars instead of 5

Jennifer
08 July 2023
Comment from uk.trustpilot.com
Excellent sign up offers, bonuses seem to not be as much afterwards, unless I cannot see them.

Louise burford
08 July 2023
Comment from uk.trustpilot.com
I wrote a review a while ago regarding my account . But it has gotten worse . I was asked to send passport proof of address and picture of card I have done this . No body has gotten back to me I have sent 15 emails to no reply . They have still taken my deposits and I havnt had my withdrawal ! My account is still locked ! Absolute shambles

Dlr
07 July 2023
Comment from uk.trustpilot.com
Good but could make it easier to find promotions and free bet , I spent over £300 on horse racing,bingo , scratch cards ball drops and slots before finding out about promotion,free spins earn credit and free Bingo spent over £250 on roulette and found out could of been earning bonuses

Kenneth
05 July 2023
Comment from uk.trustpilot.com
I think that the information regarding BOG should be displayed on a banner above each race, indicating whether it is available for that race or not and why if it is not.Also, I had a recent experience concerning a settled bet. There was not indication of a R4 being applied and a reason why on my settled bet slip, but the amount was not what I was expecting as I did not know of any R4. Due to this, I had to waste my (and your chatlines) time by asking why I had not received the amount I thought I should get. I finally got told that there was a R4 of 5p in the £ and that apparently, this issue is a known problem on your site. If that is so, why has it not been addressed?

matthew menzies
03 July 2023
Comment from uk.trustpilot.com
this site doesn't seem to bad games are a bit generic and lack excitement but can paylive games are much similar not a whole lot of choice site is a bit hard to navigate and seems overly confusing having different funds for different parts of the site but where they lose the stars for me is the horrendous waits on withdrawals 5 days in this day and age no other site takes anywhere near that couple of hours at worse but 5 days!!!!! edit: it actually only took a day to go in so increased my rating

David Easterbrook
02 July 2023
Comment from uk.trustpilot.com
Slow to settle bets PP much quicker, not very easy to negotiate site.

Lee
01 July 2023
Comment from uk.trustpilot.com
I’m still waiting for my free spins that cost me money but it’s not like I’m going to receive them because they should have been delivered by now?

Lenka
28 June 2023
Comment from uk.trustpilot.com
I like it enjoying playing on your side ❤️👍🏼 But hope sometimes to win 😀😉hopefully soon xxx

Barry Jordan
28 June 2023
Comment from uk.trustpilot.com
The site is quite difficult to get around at the beginning , still trying to work out some things, been sent offers but the link doesn’t work. Other than that ok, I’ve been on live chat to enquire about free coins , not resolved and told sorry of date now . I’ve had other free offers non of them work

Andy
28 June 2023
Comment from uk.trustpilot.com
very good so far, but one quibble,why do your free bets or promotions have to be taken within a certain amount of time? On Sky bet there are no limits on free bets!!!

martin pye
27 June 2023
Comment from uk.trustpilot.com
The only problem with the site is not being able to watch a race after placing a bet,something that could be improved is the length of time it takes for bet settlement.

ASHDOWN John
26 June 2023
Comment from uk.trustpilot.com
It was very easy to open an account with Betfred and plenty of offers to choose from,1st class service.

WILLIAM IRONSIDE
26 June 2023
Comment from uk.trustpilot.com
Very easy to find prices on APP especially on football where all leagues are easily found - Paddy Power is a nightmare to find football odds. It would be good if odds were offered for a win when a team goes up two clear goals.

Graham
24 June 2023
Comment from uk.trustpilot.com
I thought BetFred was better a few years ago. I came back after a few years break. Not as good as it was. The virtual racing is hard to follow and runs races too frequently. I played the games / slots and had £5 left so went back to sports and had my original £40 still on show, so confused. Had to log out and log in to get true credit left. Worse again I wanted to play casino and it said I have no credit. When I just downloaded £40. Totally confused.

Gemma
19 June 2023
Comment from uk.trustpilot.com
Everything about slots is disappointing speed win ratio the lag the bonus the contact support are pointless and rud. But there are good things also so I'm being pickey to be fair it's in my top 3 for bonuses and gestures so far so for that reason I'm gonna go it

Nadeem Rana
04 June 2023
Comment from uk.trustpilot.com
Comparatively the app seems to be old tech.Market offered are mody and always much less than other main street bookmakers.The accessibility of most interesting things like open bets should be on the bar and in punters face, not hidden about 3 steps in the manue Cash out option should be with each live bet and not somewhere else on the manue.Bet settlement process is lot slower than other betting sites.I suppose you already know these shortcomings because these probably are fairly obvious to regular punters.Betfred being an international business should be leading the charge and not out of date with app performance.

Sam
23 April 2023
Comment from uk.trustpilot.com
DO NOT USE THIS COMPANY. Won £700 and Betfred have blocked my account and told me I am unable to gain access to the funds. Staff are nothing but rude. There are other betting companies out there that you should use. STAY CLEAR! Happy to take money off you but when comes to paying out they are not so eager.

Jamie Armitage
23 April 2023
Comment from uk.trustpilot.com
I had a decent bet on a horse called Chaldean on Saturday. Unfortunately after the stalls opened, the Jockey was badly interfered with and ended up on the turf.Immediately after the race there were statements from a few bookies to reassure punters that bets would either be refunded or the money placed on the horse would be credited for wagering in the future.Betfred did not participate in this generosity, as when I went to collect my money, I was informed that “the horse came under starters orders”.The moral of the tale is to not place bets with this organisation and to choose an alternative. Paddy Power were absolutely fair in this instance and refunded stakes regardless of size. It seems to me that Betfred is a weasel of an organisation and will highlight any rule to benefit their profit and loss account.Avoiding entering a Betfred betting office will be prioritised.

Ray Lapworth
22 April 2023
Comment from uk.trustpilot.com
Betfred indiscriminately apply Rule 4 rules, although the actual race does not have the rule applied. Other websites do not do this. Example today, £5 each way bet on 50 to 1 horse came third. Bet365 pay £55, Betfred pay £42.50. Total rip off merchants!

Mr John Wallinger
22 April 2023
Comment from uk.trustpilot.com
Good and very quick to take your bets and very good when paying out withdrawals. Would recommend to anyone.

Max
22 April 2023
Comment from uk.trustpilot.com
Signed up, got the bonus bets. Odds were alright and selection was okay. I place my first bet on odds for a game that looked really good compared to Fanduel. My bet gets cancelled mid game and I get email stating I’m banned from promotions from their site. I guess the odds were an error on their end and instead of disciplining the person that messed up they ban anyone that bet on it LOL. I contact support and I get the ultimate run-around answers that were obviously just copy and pasted. Never come across something like this on any other book. Won’t be back and have advised every bettor I know to stay away.

Angie
22 April 2023
Comment from uk.trustpilot.com
Discusting scambags , 20 deposit . Games clear manipulate , support are dicusting ,iask for statment , some layer tell me its send on chat support . Nothing was send!!! Ther are under giblartar and british licance , corupt criminals , SCAM STAY AWAY

Matthew Bradney
22 April 2023
Comment from uk.trustpilot.com
I saw that BetFred were paying out on 6th place in the 2023 Grand National Race last weekend. I placed each way bets of £2.00 on 8 horses at the Pudsey (Nr Leeds) branch on Saturday 15th April at around 3.45pm. The bets were on Mister Coffey, Borne by the Sea, The Big Dog, Minella Trump, Any Second Now, Mr Incredible, Back on the Lash & Deltawork, the total bets came to £32.00. In the race two of my horses placed 5th & 6th respectively. When my wife went to collect on these at the Horsforth branch (Nr Leeds) on 19 April at approximately 4.10pm. The young assistant gave my wife payment of which She questioned as I had calculated based on my winnings from 5th and 6th place with the 6th place horse at 50 to 1. The payment was only made on The Big Dog and the other older assistant had said It’s only on line that they pay up to 6th and that he couldnt see the bets with it not being put on at this branch. So she questioned would we have been paid out if we had taken the winning ticket to Pudsey where it was purchased? I now have no receipt and so cannot prove my bets and I feel that I have been conned. If they state they are paying out on 6th they should pay out on 6th. When in fact online with the company paid out on eight places!!!

Shawni Harrison
21 April 2023
Comment from uk.trustpilot.com
Absolute waste of time! It’s like the bonus rounds are switched off constantly, and if by the great miracle of grace you do actually land one, it will either freeze and conveniently not replay the bonus or you win a few quid. You can play the exact same games on other sites, and bonuses are quite common, hence wins. But nothing here, at all. Wouldn’t bother signing up you win nothing

Jessie
20 April 2023
Comment from uk.trustpilot.com
I've never know I site that litrally doesn't gamble the risk off wining since I've joined this site and I must stress ik very much aware of this risk and its at my own choice to gamble, but wow this sites a joke in the returns and the chances of winning most certainly the worst site I've ever signed up too and would not recommend at all

Steven
19 April 2023
Comment from uk.trustpilot.com
The site is very slow to open and when you have a bet and go into bets it does not tell you what horse you have bet till you open bet up it so so tedious as I have an account with sky bet too it so so quicker to use and so much easier Betfred need to get their act together big time

frank
19 April 2023
Comment from uk.trustpilot.com
Open an account using their promotion welcome40 so i could bet on the grand national. It said to bet £10 to get the offer. After 10 hours i had no bonus so i read more into it. It stated i had to bet £10 on one sport in one bet. So i put a further £10 on one sport. Still no bonus. Then i opened a chat they told me as my first bet wasnt the full £10 on a single bet (one horse) i wasnt eligible. So i got no bonus

Michael Gallagher
18 April 2023
Comment from uk.trustpilot.com
Giving good odds before bets & good odds when matches in play, offer good deals prior to events & pay out quickly when fortunate enough to have a win, keep up the good work ?

Gam
17 April 2023
Comment from uk.trustpilot.com
I made a account deposited £215 had bets on the national what I won played a few games got a bonus was upto £150 and they closed my account told me no winnings would be paid out the money will stay in the account but you can't get it as the account is closed they emailed me to say all winnings will be paid out now there saying no its tough you won't get nothing

customer Elaine Causer
17 April 2023
Comment from uk.trustpilot.com
I am a novice at this but I put a £5.00 bet each way = £10.00, on grand national on Saturday 15th April The lady was very helpful with explaining and I went away quite happy...After the race my horse came 1st Corach Rambler...9-1, 2nd Vanillier...16-1 and 4th Noble Yates ...11-1 Yet when I went to collect I was only given £20.20 which I thought was not very much.. Can you determine if this is correct as I also thought you got your stake back too. ..can you tell me if this was correct,

Megan
17 April 2023
Comment from uk.trustpilot.com
Very good app with good games. I've had a big win but I've noticed that after a big win, I don't really get profit for a while. Which makes me feel the sites rigged even though its probably a coincidence.But I do love the games. Best ones are blue wizard fire blaze and big bass splash. They pay ?

Lynda
17 April 2023
Comment from uk.trustpilot.com
Shame there’s not a zero star rating for this one! Just a word of warning for any non seasoned gamblers who try to sign up for one of the “welcome promotions”… don’t!It’s not worth the hassle. And don’t dare deposit your own money via PayPal as apparently that makes you ineligible for their scam sign up deal, regardless of the fact it’s a valid option on their app and site with no warning not to use it with a code! Live chat was a waste of time, incorrectly advised I’d get my bets, then told I was eligible for a different promo but that I actually wasn’t! Chat and the app went down several times, agents were blatantly dismissive. The whole experience from start to finish has been nothing short of enraging and a complete waste of time

Mark
17 April 2023
Comment from uk.trustpilot.com
The app was very slow at Cheltenham and Aintree , I lost £5 when I put a bet on and it would not work so I put a fiver on my sky app but the bet was on and so I lost a tenor instead of five .Do like the app thou and will persist

Ivor
16 April 2023
Comment from uk.trustpilot.com
I put a bet on of £4 on a race at Aintree. I went to the race to watch it live and got "there is no live stream viewing available, you must place a bet of £1 " (or similar words to that !) I was logged in and just a minute before, I had placed a bet of £4 !! I have already reported all this and all I got was an insulting reply from Toni W. (probably a machine ?!!!! ) saying,"You must bet at least £1 and make sure you are signed in" !!!! PLEASE , do NOT insult my intelligence and try reading my message properly ! The same thing happened again later in the afternoon. It obviously didn't cost me any money but as a new Betfred customer, I wasn't happy being denied the pleasure of watching my horse run and even more annoying was the standard of customer reply.

sillyboo
16 April 2023
Comment from uk.trustpilot.com
Pretty much standard casinoAnd sport's book. I did like the welcome offer of bet10 and get 30 pounds in free bets ??

RT
16 April 2023
Comment from uk.trustpilot.com
Poor offers on Sports so thought I would try an offer on their slots. Staked the correct amount and then the page 'timed out' as I selected my free spins.Thought it would be no trouble sorting with the live support. They made up a story about how I had staked money on their casino a month ago (completely false) and then basically said 'we're not going to resolve this so let's close the chat'. I suggested due to my poor experience I wanted to close my account. Then I tried to withdraw my funds and it failed, turns out they closed my account immediately after the chat without any more dialogue! Yet to receive the funds back in my account.Absolute rubbish.I'd go to Coral, Paddy Power or LiveScore, much more helpful if there's any issues.

Lynn Nicklin
16 April 2023
Comment from uk.trustpilot.com
Went to collect my winnings as bet fred were paying out on 7th place in the grand national i had the big dog and born by the sea they paid out on the big dog and not born by the sea yet i had bet each way for both horses ive no proof as he kept the ticket and born by the sea came in 6th place at 50 to 1 cant help feeling i was scammed out of some winning bet fred halesowen west midlands you need to explain to customers if u are paying out for 7 places and both my horses came in 5th and 6th why was i not entitled to my winnings for born by the sea and only the big dog really confused

B.bv
15 April 2023
Comment from uk.trustpilot.com
Absolutely scamming people. Deposit a lot before and taken my money without any issues but when I withdrawal my winning 280£ they immediately closed my account and asked for verification which I did replied back with all what they asking for and yet after 4 days still not paying out my money and nothing heard back from these scammers. Contacted the bank and been advised that I should report to the action fraud which I will be doing next for sure. So stay away from these scams.

Hannah
15 April 2023
Comment from uk.trustpilot.com
think it's appalling that you penalise antepost betters betting on the Grand National in advance - I put my bets on days in advance and wasn't able to view them on the day, because you limited it to bets placed in the last 48 hours. This penalises people that aren't your casual betters - we bet early because we're regulars. Pay attention to your core customers - you should be looking after us! I also talked my mum and dad through setting up an account, the day before the national, so they would each have a welcome offer to use. They are both in their 80's and haven't done online betting before. My mum didn't receive her WELCOME40 bonus, which was also disappointing and unfair!

Edward Bridge
15 April 2023
Comment from uk.trustpilot.com
Easy to set up and placing a bet is also easy, it's anything else that's a problem - try finding your bets, or who you've backed, it's not user friendly and, to top it all I managed to forget my username (email address is too long). I got blocked because I couldn't sign in, when I tried to reset it I couldn't and, when I tried to access online help I was told it was shut because the grand national was on... I only opened it so I could bet on the grand national. When or if I can get in , I will take my money and, go on to a different betting site. This site is hard to get around and, even harder to find out simple facts like if you've won or list etc. The only bits that are easy are when it comes to giving your money or setting an account up! STAY AWAY!!!!

Jimmy Bancroft
15 April 2023
Comment from uk.trustpilot.com
ABSOLUTE JOKE OF A COMPANY EVERY OTHER BETTING TOTALLY FINE TRY AND USE BETFRED TO BET ON THE GRAND NATIONAL ERROR MESSAGE COMING UP, 1960s BETTING APP BEING USED IN 2023 10 YEARS BEHIND PATHETIC

Charlotte May
15 April 2023
Comment from uk.trustpilot.com
Registered for a free bet offer only for it not to be valid on grand national day! That combined with the terrible ux avoid like the plague

Stephen Thornton
15 April 2023
Comment from uk.trustpilot.com
Walked into the shop made to feel welcome, asked if I needed help was happy to assist you and guide you through the betting slip for the grand national and then the women behind the counter was happy and help, made the experience great has I only place bets on the grand national... Barnsley road Wakefield office 5*

Gary Johnson
15 April 2023
Comment from uk.trustpilot.com
Absolute disgrace for such a big bookmaker , 5 places no best odds for the grand national . Even his own staff are call the group just greedy ... I won bet with then again

NorthSurrey
15 April 2023
Comment from uk.trustpilot.com
EDIT: Customer service was wrong / saved face. Fast reply so upgrading to average. If I didn't fight it it would be over for the customerSigned up to a great offer. Apparently I'm "ineligible" even though I got an email saying the bonus is in my account. Nonsense. Got sent a promotion link by the person with what I signed up for and it differs. They claim I already took a promotion under my IP but nothing in my email, no one else gambles under this IP and my first sign up. I think they are trying to cause issues before the grand national race as I signed up the day before which is ELIGABLE!
John Campbell
10 July 2023
Comment from uk.trustpilot.com
I really like the way the app or website is laid out.Very professional.Its better than all the other sporting websites.Easy to follow and to put a bet on.
I really like the way the app or website is laid out.Very professional.Its better than all the other sporting websites.Easy to follow and to put a bet on.