Betfred PLAYER REVIEWS(3654)

Tim Brooks
27 July 2023
Comment from uk.trustpilot.com
I do enjoy Betfred don’t get me wrong, and I think it is a good site, However…I have deposited thousands and just recently £400 to literally get no bonus games, and win a measly £25 on one spin that was it. I think the RTP definitely needs looking into as I feel it’s not very fair… i completely understand that Betfred is a business and like all businesses need to make money so does Betfred. But how can it be justified when you deposit £600 in the space of an hour, play £2-6 spins and literally win nothing, I spent £200 and didn’t win a single spin!

andrew jessop
27 July 2023
Comment from uk.trustpilot.com
DO NOT DEPOSIT MONEY WITH THEM.Opened an account, played mainly online slot, with 2 or 3 football bets. I had deposited maybe 2 or 3 hundred. I had not withdrawn anything. I logged in to see how my football bets getting on....they had locked me out. I contacted customer services assuming I needed to verify address or something similar, they told me they had closed my account and did not want my custom!!!???!!! Literally let me open my account and closed it within 24 hours. Absolute jokers. Wouldn't even refund my bet. No problems with sky, paddy power or livescore who have been helpful. Betfred are the worst of the lot.

Spayne
26 July 2023
Comment from uk.trustpilot.com
Betfred accepted my account, took a deposit, accepted a bet (which won) and then closed my account and refuse to release the balance or even refund the deposit.No explanation. Tried chat and emailed support. Received just "Sadly, we have closed your account. The balance will remain in the closed account". Asked for an explanation and received just the same blank response.I have an account with Virginbet and Skybet with no issues but had decided to try Betfred for a change. I am quite happy for them to close the account. That is their right. I will even accept that they took my account and deposit in error but to refuse to refund the original deposit is wrong. It's simply theft.

Brian Lawley
26 July 2023
Comment from uk.trustpilot.com
I have been a member of Betfred for about 2 years now. However I was made to feel small and disappointed when, completely out of the blue, my account was closed. I was given no warning or prior notification of this decision. I was playing then went out for a bit and when I tried to log back I couldn't. When I contacted help,I was told my account had been closed and when I asked for explanation, I was told in no uncertain terms, that Bet Fred did not feel any obligation, or have any inclination to offer any reason or explanation whatsoever. I am still confounded as to why my account was closed like this. I did not give any trouble in the bingo chat rooms, I did not deposit excessively or spend all my waking hours on the site,which I know some people do. I feel that this is very disresctful to me, as a responsible adult,for some faceless team to close my account without any notice or explanation whatsoever. And to just do it out of the blue, that is treating me as though I am nothing, that is highly unprofessional of a so called respectable bettung company My advise avoid this site as you may be banned out of the blue.In response to bet Fred asking why. I can add nothing else I was playing I went off for a bit when I tried to get back on my account I couldnt. When I emailed customer services they said my account had been closed and they didn't need to tell me why. That is exactly how it happened.

Dorothy
25 July 2023
Comment from uk.trustpilot.com
Very good clear site but only thing is streaming is not as good on other sites

Missnae
25 July 2023
Comment from uk.trustpilot.com
Betfred will close your account on a bad feedback I gave a bad feedback tried logging into my account and my account is closed. They try lie and say I spoke to a team to close it which is FALSE! Never spoke to anyone. They never emailed me either saying they are blocking my account 😂😂 absolute shambles of a company… avoid at all cost. EDIT REPLY; I have my screenshot message from a conversation with someone on live chat who was trying to tell me I spoke with safer team which is false because I didn’t I left a review and then couldn’t access my account

cabman
24 July 2023
Comment from uk.trustpilot.com
Supposedly one of the top three online bookmakers,that being the case,why won't they lay a bet.SP or show price they constantly cut down,or reject bets completely.Im not talking large stakes but something that takes out £1-200 pounds,hardly a big bet.Sad to say this is the state of bookmaking today.I could name at least three bookmakers who leave Betfred standing,the best being Bet365.

Robert
24 July 2023
Comment from uk.trustpilot.com
Like almost all gambling sites, I seem to lose much more than I win. The block of games in Betfred is very impressive but I cannot afford to try all of them. I love to play the Goonies slot but getting on the features seems to depend on what time of day you play which varies quite a bit,

Anon
24 July 2023
Comment from uk.trustpilot.com
Terrible service from a man named martin, at newtown betfred asked for a lucky dip, he tutted and rolled his eyes at me, then I overheard him say under his breath that theres too much scum that comes in here. Very poor service and a bad attitude.This needs to be sorted, I will definetly not be returning.

Mark Warren
24 July 2023
Comment from uk.trustpilot.com
WORST BOOKMAKER TO BET WITH IF THEY CAN FIND AWAY NOT TO PAY U OUT THEY WILL USE IT SCAM ARTISTS this is not the first time had a problem with betfred this time I put 3.26 dog race but I wrong meeting by mistake their was a 3.26 but they would not payout no good arguing with them never have this problem with William Hill they pay out if the time is correct never mind what meeting you put I only bet with betfred when I go meet my brother for a drink only bookmaker in halesowen won't use them again like I said scam artists

Gary
23 July 2023
Comment from uk.trustpilot.com
I joined thinking you give a welcome bonus and the odd free game. Like William Hill does. But you come across that you don't value your customers

Benjamin
23 July 2023
Comment from uk.trustpilot.com
I was offered free spins that i won and because i don't have access to my drivers licence or passport anymore and have sent off for new ones i haven't been able to use them! Which has really got me down as i was told i had won them and then couldn't use them!

Tracey Wilson
22 July 2023
Comment from uk.trustpilot.com
The withdrawal is not an easy process, my account was verified upon opening and my bank supports faster payments.However I’m still waiting for my withdrawal! Reading other reviews I think it’s going to be a lengthy wait with all sorts of obstacles thrown in. While I welcome recent changes in laws and think they were along time coming the Gambling Commission also need to recognise the abuse when it comes to withdrawing. There’s only ever an issue when you have a win. It’s a shame because as a site I would say it’s got a lot to offer, well known games and plenty of them. But for the afore mentioned reason with withdrawals I wouldn’t recommend this site unless you enjoy throwing money at it with no return.

Mike
20 July 2023
Comment from uk.trustpilot.com
Warning! Total thievery... When you go to cash out prior to a game-ending,they always give you less than what the cash out amount was. When you deposit they take it instantly when you cash out it takes days. Also be aware that when you get bonuses, they hide them, so they can expire more easily

Slack
20 July 2023
Comment from uk.trustpilot.com
Take your money then shut your account when you win so you can’t withdraw deposits. They break their terms and conditions Reported

G G
20 July 2023
Comment from uk.trustpilot.com
Now closed account as betfred has turned into a money drain just about impossible to get a win now and thenThey say its totally ramdon but I think they can adjust odds in their favour

Mrs Linda Barton
19 July 2023
Comment from uk.trustpilot.com
Brilliant website to play on very fair and lots of bonus wins the payout is fast back in one’s account probably the best website going not a greedy one just after our money.

Inese Sk.
19 July 2023
Comment from uk.trustpilot.com
Signed up recently with Promo code and never got my bonus. In my opinion, rules of what you have to spend your first deposit money on to get the promo funds are very strict and not very clear for someone like me who is new to gambling sites and doesn't now all the jargon. Will never be using this site again. There are much better gambling sites out there with rules being more clear to the new players.

TRACEY MARTIN
19 July 2023
Comment from uk.trustpilot.com
Really good withdrawals great x

George
19 July 2023
Comment from uk.trustpilot.com
The app is quite slow to be updated with new markets in comparison to other apps and is a little cumbersome to use.

Wendy
19 July 2023
Comment from uk.trustpilot.com
There doing good at keeping u informed on all promations and very helpful on chat if u have a query and go out of there way to solve it

Mandy
19 July 2023
Comment from uk.trustpilot.com
The games are fixed you can tell they are very jittery? The online site is very slow and isn't easy to get around. Plus I read there was no waggering and that's a lie and you have to spend a ridiculous amount to receive any kind of bonus. Definitely won't be spending anymore money on this site when there's better ones out there.

Robert Douglas
18 July 2023
Comment from uk.trustpilot.com
£3.25 million fine for not following anti money laundering rules,the gambling commission set anti money laundering rules way back when the fobts were £100 a spin on roulette,why a fine now? Bit late in my opinion

Neil Pomroy
18 July 2023
Comment from uk.trustpilot.com
I am trying Betfred but first impressions are I do not like the layout and acceptance of a bet for live events is slow (certainly for tennis as last week showed). Will persist for a little longer.

Phillip Dingley
18 July 2023
Comment from uk.trustpilot.com
One of the worst sites i have had the displeasure of playing on super low odds, bonuses are few and far between save your money and use another site

Louise burford
18 July 2023
Comment from uk.trustpilot.com
3 WEEK VERIFICATION .It has taken 3 weeks nearly to verify my account . They say their customer service is good it’s a joke . I was told everythijg was fine we just need a selfie I thought that’s strange but send one thinking after all the palava I have had to get verified they would look into this quick I get no email to say it’s been recieved I get nothen . I go on the live chat to be told it’s going to be anouther 24 hours !!! To look at a selfie 😂😂. Any other bookmaker / casino gets you verified in minutes . Betfred takes days even if it goes well if not weeks . Why would you bother going threw this ?? I can’t believe I’m still waiting for verification

Paul Broder
17 July 2023
Comment from uk.trustpilot.com
Website runs slowly,Don't get many freebies,and dont win very oftencheers

martin
17 July 2023
Comment from uk.trustpilot.com
Am advising potential customers of betfred to be careful. They will allow you to deposit any amount of money with no questions asked. No customer care or service whatsoever. Vulnerable customers who may not be able to afford such losses again no questions asked. No ID checks until you have lost and lost and lost. Then they say after 4 months closure of your account. Asking for ID verification. What a joke. I believe this company is unethical on so many levels people beware.

Sandra
17 July 2023
Comment from uk.trustpilot.com
Sometimes it does not let me log in or lock me automatically out.Otherwise great

Thomas
17 July 2023
Comment from uk.trustpilot.com
I get scatters sometimes £4 a scatter no fisherman wat so ever. I wasted £500 pound on big baz 1 a spin not once did a scatter come in on 500 spins. Also when scatter’s do come in ya lucky if u get 2 fishermen. This is my honest review lightning roulette u get a fair chance because it’s live. I truly believe the scatters are turned off at times

Swan
16 July 2023
Comment from uk.trustpilot.com
Just signed up and won’t be using again will join some one else don’t let you cash out at 3/0 up joke and games just am terrible

Lee
16 July 2023
Comment from uk.trustpilot.com
Need luck to get bonuses. But they do happen unluck some other websites

Juliean
16 July 2023
Comment from uk.trustpilot.com
Not to bad to be honest ...my gripe would be pay out time...also you could play 1 quid slots and repeated win only 14 p but if your going to gamble then guess that's the odds

Giannis Bourmpos
16 July 2023
Comment from uk.trustpilot.com
They hold my money of £1833 and they don’t want to give me my money back because I used my brother card. I explained to them if they don’t want me as a client to close my account and refund my money but unfortunately they don’t want to give me back my money . Unbelievable situation, they are very rude on live chat .

Louise burford
15 July 2023
Comment from uk.trustpilot.com
This is my third review . They don’t reply to emails but when I write a review on here there reply to my emails .My account was closed down they wanted documentation so I sent documentation passport birth certificate bank details proof of address more than enough two weeks ago . They have blocked my account to which there was 550 pounds in their pending withdrawal and have told me I won’t be getting it until they receive this . I sent this over two weeks ago first time and several times since . Now I have been told that this isn’t good enough and they want a selfie of me holding my passport . I’m a 63 year old women who has sent them my passport several times bank details and birth certificate I find this absolutely farcical . I have even told them to shove the withdrawal of 550 and refund me my deposits to which they have said no . I have spoken to the gambling commission who have also told me what I have sent is adequate . The sad part is I really enjoyed the site but the customer service has been awful and they are holding my money even after me sending all documentation

Missnae
15 July 2023
Comment from uk.trustpilot.com
One of the worst betting sites. Please avoid like the plague I don’t want to hear the copy and paste replies ‘ complying with the rules’ 50 spins £2? Seriously what an absolute joke of a company or you can go 50/100 spins with no bonuses on a game so be prepared to lose wayyyyy more than you even think your going to win with them. I don’t care what better won what like they like to say ‘ but this person one £25k’ unfair advantage on everyone else. Account being deactivated. Over £1k deposited and what £200 given back over time ridiculous!!!!! Just out here to take money from people. The government really need to take a look into their books a bet is scammy! Something dodged with these betting companies honestly. PLEASE IF YOU ENJOY HAVING MONEY AND DONT WANT TO LOSE IT ALL AVOID THIS COMPANY!! Avoid avoid avoid! Find some other company but this one isn’t the one. Don’t even reply with hope your next betfred experience is better I WILL NOT BE SPENDING ANOTHER PENNY ON A SCAM SITE LIKE YOU GUYS! Definitely putting in a FOB complaint about this company

Suzanne
14 July 2023
Comment from uk.trustpilot.com
I think this game is really fair with winnings and bonuses are easy to access not like other apps I play.

Jichie
14 July 2023
Comment from uk.trustpilot.com
I have a complaint with IBAS as Betfred stole my deposit and winnings.I’ve since been told by IBAS that Betfred are failing to comply with their ruling on a case ‘very similar’ to mine. They could be the next company to disappear. Total shambles from top to bottom. Stay away

Joanne
14 July 2023
Comment from uk.trustpilot.com
Payouts are very few and far between and free spinstake a long time to come around in most slot games

Martin
13 July 2023
Comment from uk.trustpilot.com
It's a good site with lots of bounces but the big wins are not great

I hate vermin.
13 July 2023
Comment from uk.trustpilot.com
Betfred use latvian foreign filth, playtech for livecasino.Playtech are literally controlling there live wheel games. Playtech use magnets on the roulette wheels.Playtech are using AI to track people's bets and stakes so they can control the profits and loss margins. Playtech use sophisticated technology to generate each result so they don't allow players to win consistently.Playtech and betfred would not be in business if the games were "random". Everything you see with the livegames is just for show, everything is a Controlled environment.Betfred have employees who will never accept the truth that is to be seen.Betfred support who reply here will deny everything for the company they work for. Betfred support are sheep and slaves and need to get a grip.You are not superior to us people at home who can witness how fraudulent the live games are I bet you betfred employees didn't read up until this point and will still respond with that pre-written bs. Let's see. Sc um.Stay away people, from live games that are built to take you're money I a fraudulent way. Through manipulation and Controlled environments. Not randomness based on the laws of physics. Guaranteed. Certainly. 100%. Do doubts about it.They take advantage of you and you're stakes.It's a corrupt gambling industry that's why these foreign providers are allowed to operate without punishment, into our homes online.

Ross
13 July 2023
Comment from uk.trustpilot.com
Joined the site i quite enjoyed it if im honest i withdrawn £1100 winning like £540 ive sent all the information you could possibly send including selfies and im still not verified and locked out the account this is exactly why ive always stayed with bet365 other sites make everything purposely difficult. Can i have my money please and ill go back to bet365?

edward
12 July 2023
Comment from uk.trustpilot.com
Avoid this company unless you want to be able to spend whatever you want. They ask for details of earnings, but not outgoings unlike every other betting site. They saw I had a lump sum of money which I mentioned was due to a house sale so they allowed me to spend any amount with no spending cap. They say that it was my responsibility to put a cap on what I could spend? would you trust a someone who was addicted to drugs or alcohol to be in charge of how much they should take each day? No! Every other betting firm I had used (7 in total) all saw my my pay slips and bank balance, and ALL put what they thought was a cap which I was not allowed to go over. I had a call from the so called "safer gambling team" who asked if i was comfortable with the £1200 a month limit? What was this all about when I lost way over and could spend whatever I liked! No other betting company allowed me to do what Betfred did and it was morally wrong and they know it. This is being investigated and pending the outcome i will most definitely be taking them to court, just like a Mr Green did in 2021 and won the case. He was awarded £1.7 million, after they refused to pay him out what he had won. Please use any other betting company they do not care about punters at all.

Catherine
12 July 2023
Comment from uk.trustpilot.com
Wimbledon made me place a bet for fun on who would lift the trophy 🏆. Horrendous experience not fun. I sent driving licence Bank statements and Bills they refused everything. Making different excuses every time on different documents. Now they state my bank statement was folded even though it showed my name and address. I folded it for privacy as it had all my transactions and balance.I asked to close my account and they said they cannot untill I complete verification!Please do not use this company. It's not very professional. Nowhere on the website stated any conditions when making deposits.Its ruined my Wimbledon fun. Very stressful also the demands they make.Bet Fred are completely unreasonable and unprofessional.

Gemma
11 July 2023
Comment from uk.trustpilot.com
Easy to navigate, very good customer services and easy to join

Lost and not winning nothing
11 July 2023
Comment from uk.trustpilot.com
Just one star if there’s rate 0 I will be happy to give very cheeky company very slow site you can notice there is some delay and some kind of fishy simply avoid

David
11 July 2023
Comment from uk.trustpilot.com
Set up account few weeks back with £40 free bets and £10 casino. Having played through the qualifying bets I never noticed the free bets etc. When I received email regarding sending ID and proof of address, I've tried 3 times to sort it out. First time I never sent enough so that's on me. I've now sent all 3 needed and am told the proof of address is not 3 months, send something else. I've sent rates bill (equivalent of council tax in NI) which shows from April 23 but not good enough. I can't do bank statements as all online, and all utility bills also online and can't screenshot. Nobody has made any conditions when making deposits

Nicoleta Marin
11 July 2023
Comment from uk.trustpilot.com
I WELL MAKE THE RAPORT FOR THIS WEBSITE FOR WHAT THEY DO . I SPEND MY MANY HERE BUT NOT FREE SPIN NO 1£ BACK FROM THEM FOR BONUS . THE AGENT ADAM H I SPEAKE WITH HIM FOR LIVE CHAT HI CHANT NOT ANSWER TO MY WHY I DONT HAVE FREE SPIN .

Kim
10 July 2023
Comment from uk.trustpilot.com
The service is brilliant
Stephen Weston
27 July 2023
Comment from uk.trustpilot.com
a good site with a wide range of betting options. once i am use to site will be on it regular.
a good site with a wide range of betting options. once i am use to site will be on it regular.