Bet365 PLAYER REVIEWS(3044)
Ryan
12 September 2022
Comment from uk.trustpilot.com
I didn't want to do this but wow. Lost for words. Waited 45 mins in a queue of 6 for a live chat operator to ask why I couldn't access the "Golden Goals" free game or any of the others!Their reply was something to do with responsible gambling etc (365 I haven't used properly for years so I don't understand why) But typical for a gambling site to still allow me to bet across every market on their site but I'm unable to receive any marketing or access to any free games etc basically. I have no words, this was my go to betting site. NOT ANYMORE. Feel free to contact me with a better explanation.
Michael Sutherland
12 September 2022
Comment from uk.trustpilot.com
Bet365 DO NOT SIGN UP!!!! There customer service is non existent! There live chat is none existent, they do nothing to help. My bets are constantly being settled wrong which is preventing me from cashing out at the true value. You can only speak to a robot. Or leave a text message where you can wait days for a response that’s if u get one hahah..it’s the worst site with the worst customer service I have ever encountered. I have all the major betting sites and nobody make as many mistakes as bet365. Paddy power, Ladbrokes coral William hill all better. In fact your obscure independents are even way better than bet365.Honestly and seriously the worst experience I have ever had with a bookmaker
eddystone
11 September 2022
Comment from uk.trustpilot.com
Bet 365 sucks! My e transfer got lost and it was up to me to track it down. I still haven got the money back. The customer service is brutal i waited 6hrs to get a text message basically telling me i am on my own. Dont bet with these guys!!!
Simon Williams
11 September 2022
Comment from uk.trustpilot.com
Opened an account yesterday won a bet and they closed my account, the 50 pound promo Is a scam. Its laughable! What a terrible company.
Alister Mickler
11 September 2022
Comment from uk.trustpilot.com
Further to my previous reviews on this once amazing Company,I was sat in my disability chair this Sunday afternoon, watching Racing feeling very relaxed. I was about to place a bet but when I tried to log on I got a screen message = You are unable to log on till ..pm due to our BE GAMBLE AWARE RULES.No warning no nothing
Nat Canada
11 September 2022
Comment from uk.trustpilot.com
This is the worse site I use, or used to use! Live chat takes hours for a simple question. They freeze your account for no reason then good luck waiting for live chat! Slots do not go lower then .80 cents lol' cant change bets lower. I would have given customer service (live chat) a No star but they made me put 1 star before I could post this. Way better sites out there, at least sports interaction answers chat within 1 minute. For what bet365 makes hire some damm people to answer questions. Would be a great site if you could reach someone without waiting hourssss. Terrible!!!!!
Miroslav Zunic
10 September 2022
Comment from uk.trustpilot.com
Another bookmaker that does not deserve attention, I wish you to fail to the end because you are thieves! REAL ENGLISH THIEVES! How they block your account, invent USER SERVICE AND FOR THE SAKE OF RESPONSIBLE PLAYING THEY BLOCK AND BAN YOU! Is that pathetic and shameful! in addition, they still haven't paid 40 EUR to my card, nor can I reach them because the account is frozen! Well, you needed my 40 EUR ! And so,! FUJ, one irtant piece of BETTING SHOP!!!
Kayla
10 September 2022
Comment from uk.trustpilot.com
I joined bet365 because of all the hype & its listed as one of the best online casinos out there (for slots). I had to ditch it. It’s the only online casino I’ve tried so far that I kept putting money into & haven’t even gotten a $10 payout.. It’s really hard to win literally anything compared to other sites. There’s barely any back & fourth play, it just straight up eats through your deposit. Sport betting on the other hand I know people personally who’s had really good experiences, so I will give them that. It probably would be worth it to check out if that’s what you’re into, I would just avoid their casino all together.
Eddie T J Naylor
09 September 2022
Comment from uk.trustpilot.com
can't win anything
Ashley Morris
09 September 2022
Comment from uk.trustpilot.com
Got my first scatter in over 2000 spins and it gave 15 completely dead spins with no returns at all after multiple deposits spending 100s of pounds bet 365 is by far the worst I have ever seen there not even trying to hide the fact there scamming u
Martin McNally
09 September 2022
Comment from uk.trustpilot.com
Dreadful bookie. Their systems crash all the time and when they make an error, you cannot recover your money for weeks. Then they deactivate you when you complain without notice. Stay away!
Raivis Dambrāns
07 September 2022
Comment from uk.trustpilot.com
Shitiest gambling site, just recently did registration, provided all personal details, tried to top up deposit with no progress, all cards rejected, after a minute received email, that my account has been closed down due to the nature of your business. Like wt* is going on in this shi* hole, banning peoples for no reason and to get in touch with someone it’s impossible..365 bet suck my horse dick, your gambling site sucks.
faichney
06 September 2022
Comment from uk.trustpilot.com
They are a shocking betting company. Ban people on signing up, cant get through to their live chat, send same messages about asking for bank info to wire winnings instead of interac, even when you send tyhem info you have to resend.Live chat says your 1 in the queue but takes more than 1hr to respond. Its aweful something needs to be done.
Rebecca England
05 September 2022
Comment from uk.trustpilot.com
No loyalty what so ever! Been with Bet365 for well over a year or more now and all this site do is take your money! Never win RTP must be at 0.5%. It's also my birthday and i asked for a Birthday bonus they basically told me that they don't offer that and accounts are always reviewed what a load of pony!... Might as just leave and play else where with better offers better loyalty and overall better RTP because BET365 does not play fairly! .Sorry Bet365
Frank
05 September 2022
Comment from uk.trustpilot.com
I was not able to make a deposit as they had banned me upon sign up. As far as I'm concerned, they only wanted my data and shall proceed to make money off me while I am unable to use the site.
MDM
04 September 2022
Comment from uk.trustpilot.com
Wish I could give these jokers 0 stars, I lost 1 grand on their black jack idm atleast I learnt it was rigged, I stopped and chased through football and got my money back and decided to try a big stake one more time on bj plus the bonus hands luckily I won’t it all sadly bet365 decided to crash the game. Usually you carry on from where you stopped but I came back in and all my money was gone I messaged them about it and decided to go try slot I okayed 500 pounds and didn’t even win 1 pence in slot rigged is an understatement do not use bet365 you’ve been warned as for me I have learned my lesson I’ll gamble elsewhere I hope the government catch you with all your fraudulent ways and shame on you
apna pnadey ji
04 September 2022
Comment from uk.trustpilot.com
Fraud Fraud Fraud
Robert
04 September 2022
Comment from uk.trustpilot.com
Once in football, once snooker, they accepted bets, then adjusted the odds on payout. These were NOT obvious errors, but I couldn't be bothered with IBAS. They then just suspended my account because I'm not sending through bank statements, bizarrely whilst I had a season bet on, which was settled (fine) months afterwards. I HAVE NEVER HAD ODDS CHANGED AFTER BET ACCEPTED WITH ANY OTHER BOOKMAKER BUT BET365.
Katie
03 September 2022
Comment from uk.trustpilot.com
Partner has an account. Cashed out when the odds they gave meant he won 20 quid. Email later to say that their odds were wrong and have taken back the 20 quid and replaced it with 87p. Given all the profits they make and given it was their mistake, they should have allowed/honored the cash out at that amount. I'm sure if he made a mistake, they wouldn't allow him to pull back the cash. Account now in the process of being closed down.... Very poor customer service IMO. They seem to forget, they're not the only online betting site! You have been warned!
KataTonNik
03 September 2022
Comment from uk.trustpilot.com
The good things: Nice site layout, competitive odds, many markets, allows you to combine different sports.The bad things : Cant combine politics with sports, on live matches the team colours are most of the time mixed up and / or wrong, the bonus are not as often and / or as generous as they used to be, firefox keeps login you off the account after a few minutes, not easy to find the help/chat and when u do find it its a que of over 15 minutes every time that puts you off, does NOT do less than 10 pence unit stake bets (when u bet on multiples it adds up to alot).
Lee
02 September 2022
Comment from uk.trustpilot.com
Absolute scam of a company, paid out a bet last night when vardy was clearly shown the yellow card and not Maddison, been confirmed vardy was shown the yellow but they claim opts stats was showing Maddison was booked. All other bookies understand vardy was the one that was booked and paid out all claims as a gesture of a good will one of them being over 5k, bet 365 offering nothing this company really needs to be boycotted there just scam artists, I have reported them to the ombudsman and make sure they get looked in to, also contacts the uk gambling authority and they are already looking in to bet 365 so fingers crossed they get closed down it’s what they deserve
Harry Openshaw
02 September 2022
Comment from uk.trustpilot.com
They’ve restricted my account after I tried to withdraw my funds and have been in a back and forth battle for the past 10 months and still being told when the investigation is done I’ll receive my funds. However they told me the decision has been made to close my account. How does this even make sense. Worst betting company just a bunch of thieves
Kieran Hallinan
01 September 2022
Comment from uk.trustpilot.com
I made an account and they deleted it after only 6 hours. I only placed 1 bet of 5 pound. They then gave me no reason and said I was never to get my account back or make a new one.
Bradley Smith
01 September 2022
Comment from uk.trustpilot.com
If I could vote lower I would! Restricted a brand new account, stopped me cashing out and changed the odds after I placed my bets. Literally the absolute worst bookies going.
Tristan Lord
01 September 2022
Comment from uk.trustpilot.com
Only gave 1 star because 0 wasn't available. Please show me where the dealer in BJ gets 7 Bj's in a row.The odds are way out. Stay very far away. They will rob you of every penny.
Branka Pogacar
31 August 2022
Comment from uk.trustpilot.com
Do not use these guys for anything more except checking what is the result of the game that you are following. DO not gamble!
Eileen Leighton
31 August 2022
Comment from uk.trustpilot.com
Do not waste your time playing slots here. They are by far the worse on the UK market. £2000 since Friday. Not one bonus over 100x. In fact rarely any over 50x. Absolutely rigged to high heaven. Disgusting company.
Sue Ro
30 August 2022
Comment from uk.trustpilot.com
Not a very good website. Can't check races, it's jumpy. If you have a bonus bet, and the horse wins, you get nothing. I actually hate the site.
Ian “Burt” Reynolds
30 August 2022
Comment from uk.trustpilot.com
They changed the app with no notice ruined the whole layout its impossible to see who is playing who in the accas. Games don't payout sad state from what it was! The cashouts myseriously disappear when good returns are achieved stay away!
Aden Shilling
30 August 2022
Comment from uk.trustpilot.com
Awful. Wouldn't recommend this site
John Sutherland
30 August 2022
Comment from uk.trustpilot.com
a very unpleasant review to bet365.i placed a£50 treble 1st team winning 3 0.other 2 selections kicks off 11pm as per bet365 site 1 team asseri score 23rd minute however this game kicked off earlier.having said that my bet was placed3minutes after 10pm well before 1st goal scored in asseri game.bet365 then void the game and my 3rd team score.and low and behold bet365 then and only then withdraw the cash out facility on my bet.cash out would have been easily500 out off 915 with all3winning.with now 15mins to go still no cash out facility.disgracefull and when I empty my Mastercard in morning I am deleting my account on a winning note.shocking behavior by bet365
Temmy O'brien
29 August 2022
Comment from uk.trustpilot.com
I would give 0 stars if I could. Bet365 is a shadow of it's reputation really.I literally uploaded three government-issued ID document for verification but keeps getting rejected. Mailed customer support to inform them I had troubles depositing money into my account but no response, only to get an email that my account has been closed "due to the nature of my business"!!!! Like really?
phil
28 August 2022
Comment from uk.trustpilot.com
Good website layout! OK so going of Darrens review a bit further down on here i guess theyre saving money for potential GCommision fines by not letting me win anything ATM hehe. Anyway please in the meantime get upto date with uk live slot streamers and new games that are available that i wish to play. Also the generic random audited games and rtp payout per player but there is more sides to the dice which should be announced to the public such as the described wallet of available funds to disperse at any particular time which allow good wins or poor. Play smart folks God Bless
Mark Brooksbank
28 August 2022
Comment from uk.trustpilot.com
I registered with the 50 pounds free bets offer only to find that my acclunt head been frozen after the first bet was settled. Is this a scam, how can this be legal for bet365 to ack in such a manner?
Michael McNiffe
28 August 2022
Comment from uk.trustpilot.com
An old friend had a win ,they are refusing to pay him out and have closed his account. I've known Nick for 34 years,avoid this company like the plague unless you want to take it up the jacksie.
Kb
28 August 2022
Comment from uk.trustpilot.com
Good website but pretty bad company. They want to get all ur banking info when u want to get paid. I dont feel its safe to give all the info to another individual over the phone. U dont know who it is. They recently launched ontario website but wont let me transfer my account or funds from the original website to the canada website.
Johny Chen
27 August 2022
Comment from uk.trustpilot.com
customer service is non existent
DARREN BARNES
27 August 2022
Comment from uk.trustpilot.com
CURRENTLY UNDER INVESTIGATION BY THE U.K. GAMBLING COMMISSION FOR ILLEGAL PRACTICES.
claire brennan
27 August 2022
Comment from uk.trustpilot.com
Absolutely shocking. Opened an account and they closed it for no reason. I have money in there that I cannot withdraw. AVOID THIS COMPANY
Ed Robinson
27 August 2022
Comment from uk.trustpilot.com
1/2 way thru a match (Oz football) I was about £40 down and wanted to place a covering bet on Collingwood when they were down. Apparently then the "Trading Team" closed the market to me. Im in touch with Customer Services but they wont give a reason. (Quite strange also after they had given me a £5 free bet). As a small-time hobby customer of 10 years or more I find that arrogant/appalling. Im off.
Rik Mayall =MESSIAH
26 August 2022
Comment from uk.trustpilot.com
I have tried all the other major bookmakers and I have to say Bet 365 is consistently the best there is ?
Matt
24 August 2022
Comment from uk.trustpilot.com
Terrible service, I have a winning bet and I am still waiting for it to be settled. It has now been 6 days.I have contacted them 4 times now and being ignored.They say they can't verify the result, absolute farce of a company, would not recommend
Stephan
24 August 2022
Comment from uk.trustpilot.com
I personally do not recommend it , app keeps lagging even more after their update , there are limited options of betting in comparison to other providers !
Jo Terry
24 August 2022
Comment from uk.trustpilot.com
Bet365 don't deserve any custom they ask to many personal questions even rang me asking for my bank account details and saying the call would last about 40 minutes which is totally disgraceful and I will b taking the matter further no site should even ring or myther for such details
Lee Overton
23 August 2022
Comment from uk.trustpilot.com
Logged in to place my free bet on the Liverpool match, the free bet had disappeared. Contacted Bet365 to be told due to responsible gambling measures my account had measures introduced, meaning I no longer receive offers or promotions. Can't tell me how long for, surely if they think I am gambling irresponsibly my account should be closed. I won't be using the site again until I receive an explanation as to why this happened or the measures are lifted.
Eddie T J Naylor
23 August 2022
Comment from uk.trustpilot.com
Robbing pepole left right and center you suck fact.
Justin Stedmans
21 August 2022
Comment from uk.trustpilot.com
Absolute filth. I booked out of AJ 10th round, 1 minute left, app said not available.. and closed.. then next round i went to book out, no problem..
razorfox
20 August 2022
Comment from uk.trustpilot.com
Out of nowhere I was restricted and informed that my account was closed due to a trading decision and I'm banned for life. A customer for over 3 years, gambled the same Irish daily millions numbers every Friday with a little bit of innocent sports betting and I'm gone with little to no explanation. I'm guilty for just not losing too much money. Staked around £1800 a year and returned £1500 approx. My only other sin is probably withdrawing and depositing too frequently. Either way it's their prerogative and I have no say in the matter but customer services treated me like I was a criminal and I have been left with a bad taste in my mouth.
Krish Chatterjee
20 August 2022
Comment from uk.trustpilot.com
After seeing the negative remarks appx 87% not willing to register at this site. Mainly I was trying to bet on horse racing, but the negative remarks stopped me to enroll at Bet 365.If the management do not wish to respond towards their present customers honestly then I think no time left for Bet365 to shut down...


Alex Clarke
13 September 2022
Comment from uk.trustpilot.com
Banned me for failing verification right after I got an email that my address verification passed. Tried to contact them for two days and they gave me the run around saying I’m banned and can never join again.
Banned me for failing verification right after I got an email that my address verification passed. Tried to contact them for two days and they gave me the run around saying I’m banned and can never join again.