Bet365 PLAYER REVIEWS(3044)
Ma Matthew
09 December 2022
Comment from uk.trustpilot.com
This company banned account without any justification. Use implicit reason to ban your account. AND POOR CUSTOMER SERVICE
Cheggers
08 December 2022
Comment from uk.trustpilot.com
Complete misalignment and information on how to reopen my account following advice to simply join the chat I wasted over 45 minutes to be told the process can only be done over the phone. Customer service, what customer service?
CARL PERRY
08 December 2022
Comment from uk.trustpilot.com
This company is a joke I done a bet at 7pm and the bet lost as 7.20 they tried saying I placed a in play bet don’t know how they can say that when one of the teams only started 30 minutes ago there a bunch of con Artists I would stay well clear of this betting app I would choose William him. Or paddy power if your thinking of betting do not choose this company
Simon Giles
08 December 2022
Comment from uk.trustpilot.com
The bet365 office in stoke needs smashing up. Your right the horrible cow that owns the company's is robbing billions of the vulnerable. Take a look at the stupid virtual football it's the most corrupt thing of seen. U can also pack e sports on fifa it's so clear to see that there fixing these games don't matter what u back it will lose. As for there casino games there dreadful ud have more chance winning money on a fruitmachinr on a fair
Daniel Quinn
08 December 2022
Comment from uk.trustpilot.com
Did not recieve free bets as advertised.When I tried live chat to it was impossible to get through. Email repplies where very unhelpful and misleading as they suggested I would receive free spins and I never did.
Luke Alderson
07 December 2022
Comment from uk.trustpilot.com
So I bet on esports in game the very second I placed came back as a losing bet I went too customer service I was patronized by the live chat saying it was forfeited by the other team and compared it to betting on a football match that scored as soon as the bet was placed which makes no sense but I can handle the outcome of a forfeited game was just the instantaneous loss after placing the bet that made it feel like a trap anyways same thing happened later but in my favor but the vet was made void and when I went too customer support I was patronized again but with different terms and conditions I’ve played on bet365 for years now I think it’s time too move on
Asim Ali
06 December 2022
Comment from uk.trustpilot.com
Bet365.com is not opening here in Pakistan.Please solve this problem.Thanks RegardsAsim Ali Username: asim1604
Umar Ashraf
06 December 2022
Comment from uk.trustpilot.com
They are totally fraudulent I put 18 pounds to Moroco win and Moroco won on penalties when I check my account it’s showing lost I bet to Moroco win and Moroco won
Cyril Harrison
06 December 2022
Comment from uk.trustpilot.com
What a farce BET365 online has become !They state that most bets are settled within one hour - crap !I have had several bets, over years, that haven taken well over one hour and up to four hours to settle.Bet365 excuses were busy period- there was no horse UK racing in action for over one hour- another joke ?? or results need verification-why ? no other compant has this problem.I emailed their CEO -DENISE COATES-who, merely passed my complaint on to customer services.I found this rude and impolite.Their chat line is even worse- put in line with 51 people waitng - a joke ?Advise to any future online betting customers of BET365 -keep well clear !
Eileen Leighton
06 December 2022
Comment from uk.trustpilot.com
Honest review. Played paddy power today, lodged £30 played for over 1 hour 20 mins and was able to with draw £380. Logged on to bet365. Lodged my first £30 and it was gone in 3 minutes. £220 later. Playing the same games as I did on paddy power for 1 hour and to say I'm disgusted is an understatement.. 9 bonuses on bet365. 6 of which paid less than 12.5x. Nothing but dead spins base game. This isn't first time this week either. This site has gone to the dogs. They have manipulated games to pay nothing. They can't tell you it's random as I checked and paddy actually advertises the 3 games I played as a lower RTP than bet365 do. So they're just ripping people. Please do not play here if you like slots.
Daniel Dwan
06 December 2022
Comment from uk.trustpilot.com
The most reprehensible gambling company out there. If you win at any rate you are banned immediately. The people at this company are parasites, living off of vulnerable people with gambling addictions. Unfortunately, no matter how hard you try, you will never evade the sick and evil intrusions that invade your life on a constant basis. Their advertisement campaign aimed at the average blue collar worker, trying their best to destroy another life, is sad, inhumane and frankly pathetic. If you find yourself betting with this company then you need to ask yourself two questions -1. Why am I supporting an evil company that make their fortune off of the vulnerable?2. Do I have a gambling problem?
Ferg
05 December 2022
Comment from uk.trustpilot.com
Do not go near these guys, scammers !!! Do not go near these guys ! I would repeat a billion times if I could but please anyone thinking about using these take my advice. Criminals!!!!!
poltergeist chris
05 December 2022
Comment from uk.trustpilot.com
horrible company, stay away and don't get lured with their misleading promotions, THE WORST COMPANY I HAVE EVER SEEN BY FAR
Sharon
04 December 2022
Comment from uk.trustpilot.com
Would strongly advise about using this site,wagered £200 never won anything,there are plenty off other sites much better,these just take your money
Richard Millwsrd
04 December 2022
Comment from uk.trustpilot.com
Odds are great until they don’t want your business.They just want people to lose on the casino site.
Darek Zuk
04 December 2022
Comment from uk.trustpilot.com
Be aware when you playing live Baccarat there....they are cheating,bloody scammers....they not following any rules at all...they pulled extra card whenever they want and not when they should... complaints to customer service is pointless as they state everything is correct in their opinion...even if you prove that they wrong they not listening.... robbers...that casino should be banned foe good...more people have to put formal complaints against this site to gambling commission
Alex Ciobanu
03 December 2022
Comment from uk.trustpilot.com
They banned my account for no reason, I asked for the reasons for the ban and they replied that they're not able to give me this kind of information
mihail zahariev
02 December 2022
Comment from uk.trustpilot.com
Bet365 has nice sport section and excellent odds. I never had issue with cash outs. And here the good part ends. Their customer service, I have experience in Bulgaria, is atrocious. They cannot solve a simple issue now for 2 years. Just ridiculous! The site is doing pretty well as long as you start looking for customer support.
Rahul YDV
02 December 2022
Comment from uk.trustpilot.com
if you lose you lose your money , If you win your accounts gets blocked , If you win withdrawal never gets processed you lose your deposit and winnings , NO MATTER WHAT YOU DO the casino wins and they will live a luxurious lives by stealing your hard earned money , STAY SAFE BE SMART.By the way , the owners of this company are Billionaires , imagine how much money they have stolen. Imagine being a billionaire by stealing others money and being protected by law for stealing money .
James Clancey
01 December 2022
Comment from uk.trustpilot.com
Absolutely criminal. Offer you a bonus, you bank your money and no bonus. When i asked the CS team they said 'we have decided not to give you a bonus and we will not be reversing our decision' "REALLY"!! Luckily is was only £50, am off to find an honest company now.
Absolut Pantz
30 November 2022
Comment from uk.trustpilot.com
Do not go near. Took my money, with a promise promotional free bet, which didn't happen. Try to engage with the help centre. No help or understanding at all.
Steve Holmes
30 November 2022
Comment from uk.trustpilot.com
Terrible greedy company, whatever you do don't dare winThere alright taking your money but win something and the crap starts , they refer you to traders when placing a bet , then they remove best odds guaranteed and then finally they reduce your betting stake to few pence so it's a waste of time I used to think they were the best bookie but that's when your losing bur dare to win and they fo everything to get rid of you AVOID THIS COMPANY AT ALL COSTS
Lenny Walker
29 November 2022
Comment from uk.trustpilot.com
I would give it no stars £90 spent on epic ape got bonus once won £1.20 think they are the worst site yet absolutely disgusting they will write back saying governed by the gaming agency what a load of crap going to write to governing body these sites have to be held to account get these stars to say how good they are obviously they get lots of money for other peoples losses shame on them
Ferg
29 November 2022
Comment from uk.trustpilot.com
Advice: Bet 365 games. Total scam! Burn your hard earned cash rather than give these fraudsters a cent. If your setting up a gaming/ online betting account or even thinking about, use any other of the trusted sites, Williamhill, ladbrokes,paddy power etc. I repeat stay clear of these lot. Scam in operation!!
Constantinos
29 November 2022
Comment from uk.trustpilot.com
I thought bet365 was the best company for betting but clearly I was wrong. After 3 years winning on football outrights they decided to shut me down without a reason and they keep saying traders decision. So as I could understand, they need players that they are loosing only. This is rediculus and hopefully people wake up and stop betting in bet365. If you can not provide proper services or handle loses, you can close the company and open a supermarker or something.
Jordan
28 November 2022
Comment from uk.trustpilot.com
Created an account and deposited in order to get a free bet. Did this twice and it was not credited. When i followed up they said i needed to click an opt in link and have to deposit again to get a free bet. Joke
grip C
28 November 2022
Comment from uk.trustpilot.com
I have spent seven hrs in 2 days on live chat.they keep putting me on hold to speak to the safer gambling team who are non existent. You just keep going round and round they are useless
Jonathan Grey
28 November 2022
Comment from uk.trustpilot.com
Never had a problem with Bet365, always pay with a smile. Setting the standard. Bookies live livescore bet and virgin bet are thieves and will keep your money, bet365 will not.
AS IT TECH
28 November 2022
Comment from uk.trustpilot.com
Worst customer care service.... For three days they put me on hold lot things happened may times
Aminat
27 November 2022
Comment from uk.trustpilot.com
Worst site ever. You will not win! 2 weeks ago I landed 15 free spins. I got to the 4th spins Nd an pop up error shows up then takes me off the game. I go back on it thinking it'll just pick up whee it left off bit literally every single spin was dead. Each n every one of them. I was furious! I got onto live chat Nd I was told even tho I presented them with a screenshot of the error I was told the bonus round was completed. I deposit alot on this site Nd the most I've ever won is £60 Nd I can't remember the last time you actually won anything. If you want a fair casino site go elsewhere. You will loose everytime. Just look at all.the bad reviews. Nobody's has anything nice to say about them. Go elsewhere
Mat Stephenson
27 November 2022
Comment from uk.trustpilot.com
Like most other 1 star reviews. Do not use these robbing scammers. Deposited cash. Won bets. Have just had account cancelled with email saying 'they didn't like the nature of my business'. Pot kettle black
Ashwani Gupta
25 November 2022
Comment from uk.trustpilot.com
Deposit not updatedThese people are fraud .I deposited 5000 inr on 28 th oct and 6000 inr on 5 nov which has not been uodatedto my bal . Since than almost one month has passed but my bal neither returned nor updated .Everytime the response i get from them is that trace is going on i dont know what kind of trace they are doing which takes so many days . i have sended the proof of payment and bank statements also but still they are not updating my bal . The yrurh is that these peopledont want to return my money they are cheaters and mobey scammers . Also their operator also confirmed thatthe payment has been made and will be updated soon but after one month also nothing has been done These people are not updating my val i have sended so many mails to them with all proofs
JM
25 November 2022
Comment from uk.trustpilot.com
Don't know what everyone on here is moaning about. I signed up to Bet365 recently for some World Cup betting on their £10 deal to get £50 in free bets. The whole process went smoothly like a dream. My free bets appeared as soon as I had completed my wagering requirements, and I've been having a whale of a time using them. The website and app are both excellent, with a good range of bets available, super quick updates, and near-instant settlement as soon as each game is over. The early cash-out option is also fantastic. In terms of cashing out your winnings: I have just withdrawn some, and they landed in my bank account in just 2h (I used Visa Debit to deposit). I can only conclude that a lot of people use this forum to air specific grievances. My general experience on the other hand was first rate.
Valeri Ermakov
25 November 2022
Comment from uk.trustpilot.com
Scammers, deceivers, blocked bets with money 1.300 € and my wallet in BET365 without any pretext and explanation!!! that I'm a kid to them, I'm 58 years old!!! The same thing happened to my friends!!! Be careful, the money is a sensation, so many people are not returned!!!
Charles Wang Dad of Danny
24 November 2022
Comment from uk.trustpilot.com
World's worst gamble website, I deposited 500 usd to account, then can't login to system, not able to bet, not able to KYC, not customer service, no reply ur fxxking mail. no one respond to u!!! don't try!!!!!1
Dario
24 November 2022
Comment from uk.trustpilot.com
I opened account 7 days ago deposit 200 euros and since that I cant log in, it is “rewiev of my account deposit limit” it is riddicilious what they do
Ash
23 November 2022
Comment from uk.trustpilot.com
Would give zero stars if I could I don't no what has happened to this site but they have no mercy when taking deposits on the slots I play big fishing fortune and I have never won a penny since opening my account bonuses are tiny amounts and I have sat and span over £400 without a single bonus dropping or win over £20 naturally bet 365 games seem to spin 30-50 losers in a row before paying you £1 winners each time I get the bonus it's always the smallest fish caught never anything big I have never ever been in a profit once with these games your looking at atleast 20 losers between each win takes about 20 minutes to loose £130 at £1 a spin absolute scam I have played for months no matter when I play it's always the same outcome just takes and takes and takes I have yet to win in total this one game has taken over £2000 and still won't switch to winning everytime I play I loose I use multiple sites none are as poor as this do not deposit with bet 365 there rob you it's funny because I have seen someone else say the exact same this about the same game it just takes everything
John Robinson
23 November 2022
Comment from uk.trustpilot.com
I joined up with Bet365 to take advantage of their offer of bet £10 and get £50 free bets ... I put £20 into my account, made a few bets and today they closed my account with no reason given. AVOID THESE SCAMMERS!! They said i can withdraw the balance i have but when i tried it says there is a minimum of £5 ... so in effect they lied about the offer, kicked me off for no reason and now wont let me withdraw my money .... THIEVES!!!!!!!!!!!
Etienne Haddad
23 November 2022
Comment from uk.trustpilot.com
BECAUSE OF THEIR NEW POLICIES OF NO LIVE BET UNLESS YOU CALL I JUST LOST A BIG AMOUNT OF MONEY, ONE OF THE WORST THIS APP HAS BECOME.
David
22 November 2022
Comment from uk.trustpilot.com
Use Polymarket.com instead.Bet365 was flawless in the past. They block withdrawals when you win too often though.And recently (November 2022), I noticed that they haven't been able to process the withdrawals to my credit card that I used to deposit ($2600).Their payment and withdrawal system seems to have a lot of issues, so I can't recommend Bet365 if you are a winner.Crypto-native betting and prediction markets like Polymarket are way better at deposit/withdrawal.
janitta stone
22 November 2022
Comment from uk.trustpilot.com
Worse online slot ever deposit £700 to play Big Fish win nothing worse ever site I played
Anon
22 November 2022
Comment from uk.trustpilot.com
Zero stars if possible terrible company with shocking service and they lie
Meg Murphy
22 November 2022
Comment from uk.trustpilot.com
Ridiculous. I made an account last night to bet on the World Cup and woke up this morning to an email stating “due to the nature of your business” whatever the hell that means??? “A decision has been made to close your account”. Spoke to bet365 through webchat and apparently they have the write to refuse a customers business for whatever reason. Whatever the reason they refused me is I have know idea?? Literally made my account and put two bets on and that was all. Also no longer qualify for my £50 free bet since my accounts be closed HAHAHA. SO bizarre.
Jack B
22 November 2022
Comment from uk.trustpilot.com
I opened an account with Bet365 yesterday using a new customer offer and after my qualifying bet won, they immediately closed my account giving no reason as to why. When I spoke to customer service they said my account was permanently closed as a trading decision and they would not provide further information. I am unable to withdraw my money from the site. They have basically stolen £10 + my winnings from the bet I placed. Please do not use Bet365. They can close your account and take your money whenever they want, no reasons given.
alister
21 November 2022
Comment from uk.trustpilot.com
Further to my previous reviews (SEVERAL) about this company ,they have now placed restrictions on my account & at present, I am unable to use this account.I have sent them 2 emails asking them to reply & both have been ignored.On TV they advertise themselves as THE WORLDS MOST POPULAR BOOKMAKER but from what I read about other peoples experiences this is totally a false claim & they should be prosecuted.
Dinesh Adhikari
21 November 2022
Comment from uk.trustpilot.com
Every time watching snooker finals, they close the video of live broadcast at the final moment when one player is about to win and clearing the table. Such a frustration when a game is at climax. It happens not once, not twice but every time.
Dzhihan Yulkyar Halid
20 November 2022
Comment from uk.trustpilot.com
I am playing with bet365 since 2009, 10 days ago suddenly my account suspended without any reason and notice. Try to resolve with customer service and email could not. They are holding my £912 even I can’t withdraw. It’s a joke. Tuesday on my day off am gonna drive all way London to Head office . This is unacceptable. We will enjoy on Tuesday. I am going to update you guys . All the best
John McPhillips
18 November 2022
Comment from uk.trustpilot.com
Bloody awful customer service experience, blocked me from depositing even though I set my own deposit limits which they sat on their website they can't alter without the customers consent but that's just the start of their lies, also said that they would contact me within 6 days!!!!! which is currently 14 days and still nothing, also keep asking for irrelevant documents to stall for time, total tinpot operators who should be avoided at all costs, plenty of decent companies out there to do business with
Harish BR
17 November 2022
Comment from uk.trustpilot.com
Worst customer service I have experienced. I had deposited 2000k on 5th November still they are telling to wait asking for time unnecessary and they are doing nothing after giving full information about my deposit


Stuart
10 December 2022
Comment from uk.trustpilot.com
I urge posters to read what I have written word for word to the end.I really and honestly believe there are some crazy reviewers on here.I just can not understand the volume of negative reviews as having had an account for many, many years I honestly believe as far as sports betting, horse racing in particular, they really and genuinely are the best of the best. I can only conclude that the negative reviews are posted by bad losers and scammers, opening multiple accounts to defraud BET365 of new customer free bets. No online bookmaker will allow this and those that think differently are in one word "mad". The UK has the strictest gambling laws in the world, where online account verification is mandatory. BET365 is regulated and licensed in the UK. What this means is, unlike some charlatan firms operating outside of the UK, you will get paid out if you win and are the person you say you are and are not doing anything illegal.Bet365 withdrawals in the UK are instant. Bet365 odds on horse racing are generally the best.Bet365 have excellent promotions with their 4/1 - ITV £50 cash back offer. They also regularly give £5 or £10 freebets.Bet365 have good customer service. That has been my experience over the decades.
I urge posters to read what I have written word for word to the end.I really and honestly believe there are some crazy reviewers on here.I just can not understand the volume of negative reviews as having had an account for many, many years I honestly believe as far as sports betting, horse racing in particular, they really and genuinely are the best of the best. I can only conclude that the negative reviews are posted by bad losers and scammers, opening multiple accounts to defraud BET365 of new customer free bets. No online bookmaker will allow this and those that think differently are in one word “mad”. The UK has the strictest gambling laws in the world, where online account verification is mandatory. BET365 is regulated and licensed in the UK. What this means is, unlike some charlatan firms operating outside of the UK, you will get paid out if you win and are the person you say you are and are not doing anything illegal.Bet365 withdrawals in the UK are instant. Bet365 odds on horse racing are generally the best.Bet365 have excellent promotions with their 4/1 – ITV £50 cash back offer. They also regularly give £5 or £10 freebets.Bet365 have good customer service. That has been my experience over the decades.