Bet365 PLAYER REVIEWS(3044)
Georgie
17 March 2023
Comment from uk.trustpilot.com
After signing up today, depositing £10 to receive £30 bonus credit, I then received an email closing my account for absolutely no reason. After asking on the online chat I was still not given a reason. I can only assume they didn't want to have to honour the promotion. Despicable behaviour from a dishonest company.
Gary Jones
17 March 2023
Comment from uk.trustpilot.com
Awful service. You get banned for winning. I've tried to message them asking why my account restricted. All you get traders decision. So I asked for what traders said you can't get hold of them.I even said they the LAW or above the LAW. Everybody is allowed to appeal a decision well unless it's bet365. Useless customer service Useless chat facility.
Aoife O donnell
17 March 2023
Comment from uk.trustpilot.com
Opened account . Lodged money …. When I queried my free bet offer they said they were closing my account . Total joke
Mike Austin
16 March 2023
Comment from uk.trustpilot.com
Bet 365 closed my account saying I have more than one! First and once time iv be using bet 365! Don’t use this betting company!! I had bets place on the app! This they robbed off me! DONT USE THIS COMPANY
Mr Martin Cox
16 March 2023
Comment from uk.trustpilot.com
With the Cheltenham gold cup looming I have to say that as a loyal customer to Bet365 I am really disappointed that there are no promotions or offers to current customers! Looking at other bookmakers such as William hill they have promotions running weekly. If I was a new customer, promotion loyal customer nothing. Very Disappointed.
Krystian Baran
16 March 2023
Comment from uk.trustpilot.com
The worse online casino experience i've ever had! Didn't even get to start playing ? i've successfully confirmed my identity etc, tried to deposit £10.. failed, again.. failed, again.. failed ?♂️ my account been charged £30, but none been credited to my bet365 account ??? contacted the support and they told me to contact the bank to get my money back and that my bank address doesn't match my address which is totally wrong! I've asked them to check the address on my uploaded bank statement and the address which i've registered with, told me they don't have access to that and chat ended.. worst customer support ever, that guy should lose his job! Completely unprofessional ?
Shamir Ali
16 March 2023
Comment from uk.trustpilot.com
Liars. Lying liars. Staff like Samantha W are useless. Bet365 are retar E d incompetent imbeciles. Absolutely disgusting and disgraceful. Pathetic company to deal with. They will take your money and lock your account for months and not respond. Check the other negative reviews. Also check their fraudulent ceo activities. Contact the CEO . They will be more than happy to help.denise.coates @ bet365 . com????????
Mitchell Carless
16 March 2023
Comment from uk.trustpilot.com
Horrifying. After being a member of the site for over 15 years, BET365 decided they needed to verify my acct. They restricted my account from wagering. Also i have $300 in my acct that they also will not give me access to. It has been over two weeks now that they have suspended my acct and I am not able to withdraw my funds and move on. Everytime I ask, they say that they need time to verify and review my acct and that they will " update" me as soon as possible. Same answer every time. Absolute crap! Terrble business practices. DO NOT USE THIS SITE. They are crooks!!
Darren
15 March 2023
Comment from uk.trustpilot.com
Never win, I like blackjack. Every time I had say 19 the dealer had 20 or if I had 20 dealer has 21. Always loose. Rigged, fixed unfair gaming.
J Bruce
15 March 2023
Comment from uk.trustpilot.com
DO NOT USE Bet365… They STOLE my money over night and I’m not talking about a few pounds, I’m talking about hundreds of pounds. They gave me a ridiculous excuse saying they paid out by accident which was a total lie. I’m now having to go down the legal route to have my stolen money returned. Absolute disgrace of a company..
Weng Lei
15 March 2023
Comment from uk.trustpilot.com
Absolutely awful customer service, cut you off while you still type. Made a withdrawal back to my old bank account, the bank said the money have already send back to bet365 because it's a closed account, max will take 3 days, so contact bet365, bet355 said could take upto 10 banking days, it's not even a lots of moeny but the treatment I get from the customer service are awful.
Richard Ginger
15 March 2023
Comment from uk.trustpilot.com
Wow, wow, wow! Zero stars if I could. And after reading the recent reviews it appears my experience is far from unique. Deposited and bet £10 and claimed the £30 free bets, my opening bet lost but the bet I placed with the free bets won £50. Using my winnings I placed another ten pound bet and then my account was closed! No reason given, no appeal process. Don't waste your money.
jamie
15 March 2023
Comment from uk.trustpilot.com
Crap as per usual all I ever seme to do is los emo matter what iste I sue there all linked they are aware what we spend and what we have in our banks gamblings a complet and utter fix it's riddled..
ed
14 March 2023
Comment from uk.trustpilot.com
I like bet 365 a lot and do understand that they can close down some accounts if clients are not playing fairly. I have been with them for over 20 years and like them. I was disappointed when Ontario made them take out horse racing in the new transition to the Ontario platform. However this was a necessary step to be legal in Ontario.Overally they are a great website with lots of great promotions.
Mayy
14 March 2023
Comment from uk.trustpilot.com
I just started betting in recent months, and Bet365 had been wonderful - their interface was amazing and user-friendly. I'd deposited around £100 and went on to win about £200 in a month of account opening and they immediately limited my maximum stake to £1 for literally everything. Absolute shame. These companies are allowed to bankrupt people, but at the same time, they wouldn't let you win even a few hundreds.
Jodham Lawrence
14 March 2023
Comment from uk.trustpilot.com
Bet365 banned my account for no reason and won't even disclose the reason on live chat.
phil
14 March 2023
Comment from uk.trustpilot.com
Going off my own gameplay results and reading through the Lovely reviews here I,ve set my deposit limit on 365s slots to £10 a week and max of £40 a month. Coming down from circa £1000 a month and have chosen to move to Crypto casino sites non ukbased and using a Vpn to dodge the Uk gambling restrictions which i believe affect general gameplay and payouts.
Misc
13 March 2023
Comment from uk.trustpilot.com
Took my deposit and restricted my account for no reason. No communications or any notification. No way to appeal. Never broke any T&Cs. Stay clear.
Vinay
13 March 2023
Comment from uk.trustpilot.com
Deserves zero star.. Closed my account as soon as i start winning. They just want people to loose.
Arthur Beltrame
13 March 2023
Comment from uk.trustpilot.com
Poor security system. My account has been hacked and stolen few days ago. There was £126 witch someone used to do unrecognised bets. I contacted bet365 as soon as I have seen, I gave all my informations, I waited (more than the usual deadline - 48h) for the investigation and in 11th Mar 2023, Bet365 concluded that it was really scammed. After a long time waiting, I received a call from them. John, one of the supervisors, helped me to setup a new account. He also told me they would send me a link to get a new password. When I asked him about my money, he told me they would refund it in a few days.Of course I didn’t get any link or refund. After a long time trying to contact bet365, the answer that I got was: “were advised that all bets placed on your previous account would stand and that there would be no balance transfer.”Basically, I lost £126. After this outcome, nothing guarantees me if my account was hacked or there was a malicious bug from the bookmaker itself.
Glen Larocque
12 March 2023
Comment from uk.trustpilot.com
I just won a ticket tonight in nhl and it was the greatest high but crashed real quick when they said I didn’t win my ticket. That experience playing on my friends app, I will never play this scammed site ever!
Greg Merrell
12 March 2023
Comment from uk.trustpilot.com
I joined bet365 yesterday for their promo of betting one dollar and getting 250 in bonus bets. So I got the bets. Won about 100 dollars off of half the bonus money . Now today I’m banned and they said that it’s because of my business and they won’t review my account and no chance to reopen it . I work as a factory worker making chocolate bars. Why would that affect me gambling . This app and the customer service has been a complete joke. Go to FanDuel or DraftKings. DO NOT USE BET365
MartynW
11 March 2023
Comment from uk.trustpilot.com
If I could give 0 stars I would signed up and deposited my £10 to get my free bets had a couple of little bets and placed 2 football bets on then would you believe it just like alot of other people I couldn't log on wasn't exepting my password then they tell me they are shutting my account immediately due to the nature of my business and kept what money I had left of my free bets bunch of scammers I would advise not to use them
Andrew
11 March 2023
Comment from uk.trustpilot.com
Absolutely ridiculous. My account was frozen for reasons I can not comprehend. I bet thousands with this site but thankfully I only had a small balance as I'm not even able to withdraw or place any bets. Everything people have said about this site is true, I wished I had done my research first before signing up. You can never reach a live agent by phone. Gambling is stressful enough but this experience has been worse than any loss I've ever incurred.
Artan Dida
10 March 2023
Comment from uk.trustpilot.com
Just placed a bet and they closed my account no explanation sent out 4 emails no response my bet it’s worth 12k won scam website
Vicky Jatav
08 March 2023
Comment from uk.trustpilot.com
this is doing fraud to everyone so please don't deposit on this site and don't use this because they will not paying any amount
James Robson
08 March 2023
Comment from uk.trustpilot.com
Won £42000 over 1month then lost £60000 in 6hours there should off stopped me i know it was my fault but this should not be allowed
Holden Duebbers
08 March 2023
Comment from uk.trustpilot.com
They stole money from me by changing the odds of my bet that hit after it had settled. 50$ payed 2050$ they changed it to 62$ this app is a joke for that
positive vibes
08 March 2023
Comment from uk.trustpilot.com
Do not use they absolutely ignore you if you win any good amount of money and try to deny you of winnings the customer service is a sick merry go round I’ve been on there for days at a time just trying to resolve simple things avoid at all costs please take this advice
dean
08 March 2023
Comment from uk.trustpilot.com
I placed a bet yesterday Chelsea vs BD my bet won partly due to 15 throw ins for Chelsea bet365 say there was14. There was a throw in 55.37 mins they say never happened (cucarella threw it in) and are refusing to pay £350. This is criminal. DO NOT USE. Here are the15 here are the tv minutes 5, 9, 18, 27, 34, 54, 55, 56, 56, 63, 65, 67, 73, 77, 97This is there responseAs there is no official statistics that are provided this is something that is reviewed internally, we have tat there were 14 throw ins these were between, 05:00-05:59, 09:00-09:59, 18:00-18:59, 26:00-26:59, 34:00-34:59, 54:00-54:59, there were two between 56:00-56:59, one between 63:00-63:59, 65:00-65:59, 67:00-67:59, 73:00-73:59, 78:00-78:59 and one additional one in 2nd Half Inj time which totals 14. Check for yourself 55.37 exists and they wont pay. DODGEY AND COMPLETELY WRONG
Mikaela Monger
08 March 2023
Comment from uk.trustpilot.com
Take money when you loose as soon as you win they close your account and keep what’s in there, not even a notification email just went to log in and can’t get in, numerous live chats just keep telling me my account is under review and suspended no reason or timeframe given, and no way of getting money out of there, disgusting.
GRAHAM DUNCAN
08 March 2023
Comment from uk.trustpilot.com
I tried on various occasions to login to my account.This is not possible because it keeps on buffering for about 5 minutes then I just give up.Its annoying for this to hapen
DANIEL HIGGINS
07 March 2023
Comment from uk.trustpilot.com
Used to be bet 100 get 100 then it was bet 50 get 50 now it's bet 10 get 30? I think somewhere along the line bet365 have forgotten what separates them apart from other bookmakers... Not to mention the fact that they closed my account without a reason at all and when I asked why they told me it was an executive decision and when I ask them to elaborate I was td they won't go into details? I would advise anybody on God's green earth to stay well away from bet 365 they are scummy and do not care about their customers at all!! You win to much they will close you down... You spend to much they ask for wage slips bank statements I. D life history EVERYTHING!! The most reward you will ever get from them no matter what you spend will be a measily £5 bonus ... And sometimes... Like myself they will close you down for absolutely no reason at all and won't tell you why EVER! Stay away from bet365
Nathan
07 March 2023
Comment from uk.trustpilot.com
Every bonus pays pittance signed up 8 months ago not had a withdrawal don't bother wasting your money here
Craig J Ashcroft
05 March 2023
Comment from uk.trustpilot.com
Absolutely disgrace they won’t prove off what I earn and the last 3 bank statements,my account suspended, do you need prove when you actually go into a bookies no,
Anna
04 March 2023
Comment from uk.trustpilot.com
Dito to the previous review. I'm experiencing the same outcome. I used to make withdrawal and now more and more deposits. I'm fed up with this gaming site.
Tony
04 March 2023
Comment from uk.trustpilot.com
Shocking company , penny pinchers, don’t waste your time go elsewhere , I won my bet but they didn’t pay out put a clause in after it won. Shocking service
sammy Edmond
03 March 2023
Comment from uk.trustpilot.com
Very bad customer service.took time out now cannot open account.been on web and phone for 40 mins.avoid
James Hunter
02 March 2023
Comment from uk.trustpilot.com
Registered and immediately banned, I didn't even get to use the account. And the comical thing is that the support quoted their terms & conditions as "can close or suspend at any time" but their own terms and conditions don't say that and instead have specific requirements for suspension or banning and they provided nothing though asked repeatedly why.
Adrian Sma
02 March 2023
Comment from uk.trustpilot.com
I recently used bet365 for e-sports betting, but I was extremely disappointed with my experience. I placed several bets on various games, but I noticed that the outcomes always seemed to play against what I had bet on.I understand that betting outcomes are determined by chance, but the frequency of my losses led me to suspect that something was not right. I believe that the games were being rigged or manipulated to ensure that I would lose my bets.I attempted to reach out to customer support to address my concerns, but I received no response. This lack of communication only added to my frustration and suspicion that something was not right.I cannot recommend bet365 for e-sports betting based on my experience. I strongly believe that the platform is engaging in unfair practices and is not a trustworthy option for anyone looking to place bets on e-sports.If you are considering using bet365 for e-sports betting, I advise you to proceed with caution and to thoroughly research the platform before making any bets.
Jennifer Gibson
28 February 2023
Comment from uk.trustpilot.com
Registered, lifetime ban straight away. No reasons why. Refuse to communicate. Only reasons could be that I am white? Female? Not young enough to provide sexual services wanted? Live in wrong area? Whole experience traumatising!! Register and instant lifetime ban for no reason?
Barry Mills
28 February 2023
Comment from uk.trustpilot.com
There's not a lot of point having an account with this company unless you are someone who just plans to throw your money away. If you are clever, or just have a bit of luck, even once, they will close your account or restrict it to the extent it may as well be closed.They aren't alone. There are few if any proper bookmakers any more.
mark holmes
28 February 2023
Comment from uk.trustpilot.com
Since the last update the App freezes all the time making login really slow & a struggle to get bets on in time!
Kay
28 February 2023
Comment from uk.trustpilot.com
So disgusting I put 4K in been on here for a year just started winning an now there looking in to my account I can’t play or withdraw my money even tho my account verified this site should be looked in to this is so wrong
Ellis
28 February 2023
Comment from uk.trustpilot.com
lets you win but then takes all your money in the next spin, such a rip off app, I would not recommend this betting app to anyone. There are far more better apps out there than this. STAY AWAY FROM THIS APP AS YOU WILL LOSE YOUR MONEY
Anonymous
28 February 2023
Comment from reviews.io
Bets that I lost were immediately settled. I won $70 on a $10 NASCAR bet. Almost 24 hours later and still not payed. All attempts to contact customer help are answered by “virtual” responses and busy signals.
James
27 February 2023
Comment from uk.trustpilot.com
This company is so bad on casino I have spent 1000s the biggest win I have had in return 48 pound clearly controlled by someone on the amount and frequency that you win..Then with betting I was winning often but all of a sudden special bets/ boosts everything disappeared and now the odds for certain sports like football which I only like betting on personally are so bad you have to have lots of teams on/or loads of bet builds which are near impossible to get to get any decent odds..BET365 used to be good but think it's a bit fixed these days i won't be spending my money on it anymore..and advice others to stay away.
Kevin Moses
27 February 2023
Comment from uk.trustpilot.com
Bet365 change the rules as and when they want , I won £50 on Man U vs Newcastle went to cash out and they gave me £30 !!! What’s that all about ?? Odds wasn’t change and because I had other bets on would have had more in early payouts !!Dont bet with these con artists they with take your money but will decide when and how much they want to give you back , I’m shutting my account
Alexander Vassilev
26 February 2023
Comment from uk.trustpilot.com
Bet365 are frauders and you don't stand any chance of winning. I won 10k euro in 2 weeks and they ve limited my steaks at 0. So, technically i have account in general I cannot play. Also, they ve removed all the options for me to continue playing. This means noone actualy have a chance ever to win at bet365. If you don't loose, they will cut you down. If anyone is interested I can provide with proves - screenshots, history, correspondece. My e mail is mgabulgaria@ gmail. com


Paul Bishop
17 March 2023
Comment from uk.trustpilot.com
Absolutely rubbish. Dead spin after dead spin hardly a bonus comes up and now my accounts locked and won't accept the pass word I've always used??? Maybe it's a blessing in disguise. Good riddance!!!
Absolutely rubbish. Dead spin after dead spin hardly a bonus comes up and now my accounts locked and won’t accept the pass word I’ve always used??? Maybe it’s a blessing in disguise. Good riddance!!!