William Hill Review

Never have I ever had such a disturbing experience with a gaming company, I asked if an external free bet could be transferred to online account, because I suffer from anxiety since Covid I can’t leave the house, because of this and only this they have shut my account down and advised they do not wish to allow a mental person to game with them, I’m pretty sure this breaches the equality act.

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Quite frankly the customer service that a company this size offers is a complete and utter joke.

The livechat representatives are poorly trained and do everything in their power to stonewall you and make you feel like rubbish.

I honestly do question whether the majority of operators first language is English, as at times it really is like speaking to a child.

I have wagered thousands with themselves in the past few months, but as of last week have opened an account with BET365 and have been making my bets there.

I have openly asked several times before events start for assistance on bets, and I've either been point blank lied too with false promises that someone will be in contact, or just blatently ignored.

I specifically opened a twitter account to try and seek assistance as the livechat route was so extremely unhelpful. I sent 24 tweets and 7 dms over a period of 6 days. I never recieved one response, yet looking at people asking for odds they where responded too in minutes. @wilhillhelp what a joke that twitter handle is seriously.

Anyway I digress the final straw came recently where a livechat rep refused to assist me before the event started only saying my match would be settled based on sofascore result, they wouldnt accept any information from the either teams official website they wouldn't accept any information from the governing bodies official FA sight either, these where both classed as unofficial sources, however sofascore was…

Anyway, as it transpired sofascore once the match had finished changed their information to reflect that of the official sources I had tried to give previously. Guess what, WH now refuse to change my bet, stating they have other sources for settlement, ones they won't reveal.

So despite me giving countless information they refuse to pass any of this information a cross to the traders.

Its so annoying because in the long wrong I know I will win, even if I have to take it to IBAS.

The football official governing body, the teams official websites and social media pages, and the now once sacred sofascore once the official source but now disregarded as it backs me up all have the same information, which basically states the match was played at the away teams home ground.

William Hill, I really don't know what's wrong with you guys, but you have now lost a very loyal and regular customer.

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Games are shocking played new game called FOX megaways aim of game get 3 fox spins symbols i only spin 20p a time it wipes me out £40 still no bonus complete rip off got a cheek to say keep gambling fun 🤷🏼‍♂️ I thot i was with 20p per spin no machine should take that amount without bringing in bonus game NEVER AGAIN

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Now play online slots never had problems
This William hill is b*******
Won 50 quid not a lot and they went on like it was thousand everyday for almost two weeks asking for my Id driving licence passport and proof of address sent it all everyday for two weeks every time I sent the documents they asked for it again finally they accepted it then said I misused there bonus an promotions and are not entitled to them on any of there platforms but I could still play. I would ovoid this online casino and go with rainbow riches much better casino had no problems with them

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I used willhill for a few years, not a big gambler. I didnt have any problems until one night i gambled about £100 on the slots, i thought i'd won a major jackpot, the game crashed & the next morning i got an email saying my account had been suspended indefinately…no explaination, no nothing…steer clear, they will find a way not to pay, will hill? More like dick turpin.

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I am new to William Hills… My first experience of their customer service was first class, dealt with my query effectively and efficiently..
Instead of hitting a brick wall like you do with other bookmakers..
Would highly recommend

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I’ve never once moaned about gambling but this is just beyond, you put money on and it goes straight down on the slots, no one expects to win every time you put money on but this is some sort of joke? Right ? Through lock down they must of reduced there pay out rates which is terrible, I would recommend people stay clear of this site, and also I placed a football acca a week ago and it wouldn’t let me cash out it’s disgusting, William hill are really going down hill stay clear

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DISGUSTING SERIOUSLY THEIR RANDOM IS A FANDOM

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Username icedancer577 . I really do hope that someone from management actually reads these reviews . I have played online for years some you win some you lose that's gambling . Saying all that fair game at is very important . Payouts are appalling 10s of thousands of spins ranging from 25p a spin up to 10.pounds a spin and on larger stakes your never even close to getting a feature. This is not random at all . For every deposit you make wether it's 5 pounds or 500 pounds if you do land a feature your lucky to get 10 percent on too of what you have deposited every single time . That's not random when it happens every day same pattern . That's a pattern not random. I am a loyal player to a company when I see some.returns back . Overall a gambling company will always be the winner at the end but you will usually get good win here and there . But this is not the case on williamhill bingo or games features are no existent on larger stakes and if you get lucky and it falls in don't get excited it's very low indeed .

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I requested a bet to be voided as there had been a game postponed on my five fold. The Twitter response team got back to me and voided the bet within 5 minutes.

Very impressed

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Had a problem with free bets, my fault, sorted extremely quickly on line. Excellent customer support.

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This guys are the lowest of low scammers, preying on innocent peoples money. Yes I know the risk involved in gambling but when it comes to taking peoples deposit or not allowing them to withdraw is a no no. Thanks to reviews I was able to report to REFUN Dcart and get back all I lost to them eventually.

But some regulation needs to be done about william hill.

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Sorry I just wrote wrong review the issue I have with William hill is I joined up deposited my money but didn’t get a welcome bonus I can’t get through on chat line just goes in a circle back to log in it’s crazy can’t get anyone to do anything they was quick enough to take my money but won’t give anything

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A absolutely disgusting company…you can play hundreds of pounds in slots and you win wil be zero

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The issue that I have experienced was: I placed a bet in william hill on distance of horse winning and it won. I took my bet to the counter and the staff refused to pay me as they did not know how to settle it and said I had to do it on a special slip. I was not told this at the time of placing. The staff said all I can do is return your stake money which is why I'm making this complaint as its complete ridicule. The staff are so incompetent in that shop and were not customer service orientated. Worst experience ever

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Awful.

I won £300 on bingo jackpot. Sent every bit of verification via email and yet they kept asking for the same documentation over and over again. Live chat agent froze my account because I mentioned their lack of response was making me anxious. I am reporting them to the Gambling Commission.

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William Hill is clearly pursuing a policy of freezing people's accounts without providing a suitable reason, masquerading under the guise of 'anti-money laundering'. Their apparent abuse of this regulatory instrument seems absolutely clear. What strikes me, from my research into this, is that they are the worst of the main bookies taking this bogus hardline against customers. The numerous reports of William Hill effectively stealing people's balances and not paying them once they've been provided sufficient (albeit exaggerated) quantities of documentation are not a coincidence. Also, is it a coincidence that accounts are limited and banned as soon as account controls are used? I think not. The veil will be lifted at some point – we must work together to make people aware of this torrid business practice. I am compiling information to forward to MPs, news outlets and other key stakeholders. This must not be left uninvestigated for any longer.

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Been a massive fan and a member of William Hill for since the app was launched. I've never had any problems and have won and lost in equal measure.. the live chat however must be operated by simpletons as it's such hard work with their generic unhelpful messages.. they were the best around once sadly not anynore.. bet365 for me now

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Wm Hill Never Cease to Amaze Me
Why is it that Wm Hill never reply to bad reviews only 5 star reviews. Which they take great pleasure of gloating over
This makes me think that the 5 star reviews are rigged and from Wm Hill staff
Avoid Wm Hill at all costs I have learnt the hard way and will never use them again

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Nice customer service very helpful and friendly

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Tried to sign up as a new customer, I added the code for £50 free bets, my account was instantly frozen and no communication as to why, the only email I received was from a suspicious email that simply read your account has been frozen. May be coincidence but my email was also frozen for suspicious activity at the same time.
I then spoke to someone via chat box, where they explained I needed to give ID, and the code for free bets hadn’t been accepted so I wouldn’t get the free bets… so I decided it wasn’t worth it but thanked them anyway, to which the very professional response of: alright mate 😉
The entire experience screamed dodgy

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Pile of fkin junk go dr bet it’s a fair casino williamhill is a total pile of junk fk them!!! Ohhhhh lost again fkin surprise me dikz!!!!!

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They are amazing I get my winnings in 2hrs to my bank good games pay outs are fair I won't use anyone else

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Was having some trouble getting my free bets onto my account so I contacted customer service and they where so helpful and sorted it in minutes.

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DONT BE MUGS PLAYNG ONLINE CASINO ALL OF THEM ARE MONEY GRABBING PEOPLE…THEY KNOW PEOPLE ALWAYS COME BACK TO LOSE DONT THEY KNOW THE MINIMUM WAGE THAT PEOPLE EARN EVEN THOUGH THEY LET YOU LOSE..THEY SHOULD ASK AT REGISTRATION WHAT YOUR MONTHLY WAGE AND OUTGOINGS ARE …THE REASON WHY IM ENOYED IS THAT TOPPED UP 100.00 TO PLAY 10P ROULETTE I BET FROM 1 TO 24 AT 10P A NUMBER 2.40 A SPIN PLAYED 40 SPINS AND 25 TO 36 CAME IN ALL THE WAY THROUGH UNREAL ISNT IT…MAKE YOUR MIND UP B4 YOU PLAY ONLINE…..

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Contact customer service with a problem I had and it was dealt with within minutes quality service 👌🏻

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As always, ignore most of the 1* reviews that don't understand how slots work.

I give 1* as there's no loyalty programme and, despite putting tens of thousands through their casino (and losing), they'll still ban you on the sports side for winning there.

And don't even think about winning in shops either: you'll get banned from all shops with your picture sent around their internal systems from their CCTVs.

An absolutely incredible fall from grace from what used to be one of the best betting companies around.

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Avoid the bingo sites unless your one of the famous five same people wining in every room NOONE is that lucky you would win grands if they took bets on who was gonna win the next game

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Good looking site with nice graphics and design. Payouts are fast, games look great, 5 stars from me.

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william hill are awful they take your money but when you meet the criteria they dont give you the free bets your meant to get.you dont get any rewards like you do with other company's i have been with them for years

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Avoid the slots. At all costs!!
To be fair to hills, the betting side of things isn’t too bad. Good range of markers and odds and some promotions. But the slots. Wow.
Just don’t. Just leave well alone. It is IMPOSSIBLE to win on them now. Slots will take £250 plus on low stakes within 15 mins (as has just happened to me). Leave the slots well alone, they’ve been totally changed in the last few months. You will lose all your balance if you try the slots.

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Very Deceptive football odds, their 'favourites' to win always loose or draw, sort out your odds and make them more accurate and never mind showering new customers with free bets and offers what about your loyal customers? We get jack $hit

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I have deposit 270 other nite then I won 370 set all my I'd 2 get verified now they keep treating me bad and saying it getting checked one person said it was all OK but this been going on since Tuesday this is because I won 370 and they don't wont 2 pay me out they ok 2 take my 270 pounds tho but when I won they like we we I'd set every thing they asked for still been mest about think it time I got legal action against them as in my eye they money laundering my winnings and treating me like a no one as they got all the cards and power

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The bonus drop used to be decent. Win 5 free spins now and then. Now it's just a waste of time. All you keep winning is spend 20 get 5 or spend 5 get 5 . I wont use the site again. Same with the scratch never won anything on there ever. Again its spend 10 get 2. Oh i did win a 2 pound free bet if kane scored last week. Knowing full well he wouldn't be playing . Shoddy company stick with sky bet for me

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Had a free bet that I wasn’t sure how to use. And was expiring soon.
Messaged and they got back straight away, opened free bet to use on any sport and extended it expiration.

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I have respected William Hill as a betting company up untill now. Today ( 19th August 2021) I placed a winning bet on the17:20 York, WH returned the bet slip as void and paid me back my stake rather than winnings. My questions to customer service on live chat were ignored and they continued to refuse paying me my winnings. I was then even cut off by the first customer service agent i spoke to ( Michael). I have completely lost trust in this bookie and i will pursue this untill the matter is resolved.

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Good promotions and layout. Great site.

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Made a complaint about how the customer agent spoke to me was very blunt and rude about a security issue and they closed my complaint for ever for no reason. Totally unjustified and been a customer for years. Stay away.

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For the cheapskates moaning about the bonus drop… I have won every day since it launched either 5 spins 10 spins or 20 spins… You know why that is? Because I spend money with them! I use their casino I play football bets, horse racing bets the lot so I am rewarded… In other words nothing is for free you need to spend your money to recieve bonuses 🤦 William hill pay the best odds on football fact! You lot are some tight ass skint amateurs 🤣

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I complained on here about the bonus drop (supposedly random) not giving me 1 winner for months and months on the trot and they must have picked up on it and thinking they were clever now they make sure I "win" everyday lol crock of… It's either if I stake £20 I'll get 5 free spins at 10p spin or I've got to stake £5 in crazy time and I'll get a £5 bonus with 40X wagering lol shove it where the sun Don't shine William hill I guarantee it's 1 of them two everyday so in reality they're still giving me jack s*** also scratch of the day can do one too, crock of … Stay away from this horrendous betting site.

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I’ve had a William hill account for years but id not used it for a very long time, recently got it back again after resetting the password and started playing, after playing for a week ive just received an email saying my account has reached a withdrawal/deposit limit and i need to provide more identification! Oh god here we go, this obviously has only happened because ive been winning – why do you need more identification when the account has been there for years fully verified, I guarantee ill have to jump through hoops and go on a quest for a golden dragon and take a selfie before they allow me to keep what they see as a “winning” account.

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Been a customer for many many years , sports betting and casino/slots , betting side great , however over the past few months I've noticed that they have switched(fixed) the casino / slots games to around 5% RTP , yep so for every £10 spent , u get £.50p back , and forget about any features/bonus rounds on the slots, no chance, i would stay well clear of the casino/ slots side with immediate effect unless your stupid and like to waste money , betting part is fine , they can't fix football matches

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You have restricted money and bonuses on my account on the 14/07/2021 saying "any qualifying bets under free-bet promotions made before today will not be affected"
Then you welsh on what you say and will not pay out on my bet made on the 13/06/2021.
sports.william hill.c*m/betting/en-gb/apps/promotions#offer/premier-league-ante-post-202122-b-and-g
"Place a £10 bet at odds of 1.5 or greater on the Outright Winner market of the English Premier. You will then be credited with a £2 free bet for each goal that Harry Kane, Mo Salah, Bruno Fernandes or Raheem Sterling score in August League"
Done this picked Man City to win at 1.67. on the 13/06/2021. One month before you restricted me.
You now refuse to pay out Fernandes 3 goals and Salah 1 goal. That were scored yesterday.
You say I can only have man city games and only if Raheem Sterling scores! This is not the bet you promoted and took from me as shown in the link above. you are cheats and liars.
Anticipating that you would welsh on your word I have taken pics of the promo banner on my account and the t&c's also my betting slip and the betting link as shown above.
I will be opening an IBAS case as you have gone against the Guidelines as laid out by the GCUK regarding removal from promos, free bets, etc and just lied about everything else.
Your guy Kobe (supervisor) live chat is incapable of sending a transcript to my email never mind doing his job. You realy are useless.

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Horrific site. Played another £300 at £2 a spin, that's 150 spins. Won £100 on one spin and lost every other spin..that's 149 loses..no features…always one away.
Won £5 from the £100….no features… and lost that with nothing back.
That's so that's nearly 200 souns and 2 wins….no features…..but was one off a features 42 times!!!!! Thay say that's random….I say that's a complete RIP off!
Do yourself a favour and do not play this site.
I have closed my account after spending over £10,000 playing every day £300 and LOSING EVERYDAY……..got 14 scatter features and 8 of those won £0 during them.
I honestly think the gaming authorities must be looking the other way allowing sites like this to continue taking hard earned money from honet gamblers!
Please stay away and dont fall for their BS.

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No toilet roll in customer toilet (disabled) for some weeks.Staff using communal toilets using key.Sure they have toilet roll in their toilet that's for sure.When brought to staff attention no apology offered and a not bothered attitude blaming waiting for stores to arrive ??? Several stores in local vicinity.Contacted head office to register complaint.Said would report branch to Enviromental Health if no roll next time visit.Poor customer service.Selfish,ignorant neglectful staff attitude towards customers.Unhygienic espiecually in todays times.

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do not trust william hill with your money, they steal deposits and dont always let you withdraw! what they are doing is 100% illegal and gambling commission is covering them up..no one seems to be helping vulnerable customers get their stolen money back besides thisisgambling.com not only are they nice people to work with but they also post regular updates and reports on their page as well as responding regularly to the customers.

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william hill is known for taking money from customers by suspending accounts or not letting them withdraw it, this is a serious issue that gambling commission is ignoring and is allowing william hill to get away with this! thisisgambling.com seem to be the only company trying to help customers get their stolen money back…

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Please dont use this site. !! If you make money they block your withdrawals and make you jump through hoops to get any money back. They started asking me for bank statements and proof of address before they paid out but yet were quite happy to take deposits from the same card. Its a total scam website beware.

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