William Hill PLAYER REVIEWS(4065)
Johnson
06 April 2026
Comment from reviews.io
I’m incredibly grateful for the support I received when I needed it most. If you’re feeling overwhelmed or unsure about what to do next, I strongly recommend reaching out to Mrs. Susan Kaplan. She has a way of turning difficult, stressful situations into clear and manageable steps—and that kind of guidance is truly invaluable.
I’m incredibly grateful for the support I received when I needed it most. If you’re feeling overwhelmed or unsure about what to do next, I strongly recommend reaching out to Mrs. Susan Kaplan. She has a way of turning difficult, stressful situations into clear and manageable steps—and that kind of guidance is truly invaluable.
Reply
Susan Margret
03 April 2026
Comment from reviews.io
I was overwhelmed after several setbacks, but things changed when I connected with a team that offered clarity and organization. Their regular communication and professional handling made the entire process much smoother.
I was overwhelmed after several setbacks, but things changed when I connected with a team that offered clarity and organization. Their regular communication and professional handling made the entire process much smoother.
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Clarence M. Voelker
10 March 2026
Comment from reviews.io
There team demonstrated exceptional transparency, responsiveness, and support throughout the entire process. They guided me through each stage with clarity, transforming what initially felt overwhelming into something completely manageable. I greatly appreciated their honesty and open communication. I would confidently recommend them to anyone in need of reliable, trustworthy assistance.
There team demonstrated exceptional transparency, responsiveness, and support throughout the entire process. They guided me through each stage with clarity, transforming what initially felt overwhelming into something completely manageable. I greatly appreciated their honesty and open communication. I would confidently recommend them to anyone in need of reliable, trustworthy assistance.
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Anonymous
22 February 2026
Comment from reviews.io
Terrible service lately. Can't get to check my bets
Terrible service lately. Can’t get to check my bets
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Nyomi Promise
11 February 2026
Comment from reviews.io
The withdrawal procedure went smoothly, and everything was resolved fast and without any issues.
The withdrawal procedure went smoothly, and everything was resolved fast and without any issues.
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Anonymous
02 February 2026
Comment from reviews.io
William dumbarton one staff member is stinking off weeds and his breath is disgusting don't even know why he got a job in dumbarton his name is John he should be ashamed of himself smell of weed and I have spoken to him when he been smoking it beside the royle bank of Scotland I will be contacting William Hill complaining about the smell
William dumbarton one staff member is stinking off weeds and his breath is disgusting don’t even know why he got a job in dumbarton his name is John he should be ashamed of himself smell of weed and I have spoken to him when he been smoking it beside the royle bank of Scotland I will be contacting William Hill complaining about the smell
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Martin
02 January 2026
Comment from reviews.io
Wanted to say that Gail at County Road William hill Liverpool is by far the most miserable manager you could meet. Doesn’t even say please or thank you and looks like she will bark at you any second.
Wanted to say that Gail at County Road William hill Liverpool is by far the most miserable manager you could meet. Doesn’t even say please or thank you and looks like she will bark at you any second.
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Customer
24 October 2025
Comment from reviews.io
Sue the manager at ainsdale , Southport branch has to be by far the worst manager off any shop in southport. After 10 complaints to her about the shop betting tanord that's freezes, won't take cash, her reply is that william hill have told her she is not allowed to turn it off or even put a out off order sign on it ( her actual words ) if that is true then william hill should hang there head in shame. Really nasty attitude towards customers , unhelpfull, talking to customers in the local village its the same answer People won't go in the shop if Sue is in... disgracefully unhappy with the ainsdale, Southport branch
Sue the manager at ainsdale , Southport branch has to be by far the worst manager off any shop in southport. After 10 complaints to her about the shop betting tanord that’s freezes, won’t take cash, her reply is that william hill have told her she is not allowed to turn it off or even put a out off order sign on it ( her actual words ) if that is true then william hill should hang there head in shame. Really nasty attitude towards customers , unhelpfull, talking to customers in the local village its the same answer People won’t go in the shop if Sue is in… disgracefully unhappy with the ainsdale, Southport branch
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Anonymous
26 September 2025
Comment from reviews.io
Been a customer for football bets a long time but there vegas is an absolute CON hundreds on Gates of Olympus plus others not even hitting Bonuses best win in a year of trying here an there was a x20 given up ever trying again more luck in Skegness these should be investigated
Been a customer for football bets a long time but there vegas is an absolute CON hundreds on Gates of Olympus plus others not even hitting Bonuses best win in a year of trying here an there was a x20 given up ever trying again more luck in Skegness these should be investigated
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Anonymous
19 September 2025
Comment from reviews.io
Takes but rarely gives back, only miniscule amounts to what you deposit
Takes but rarely gives back, only miniscule amounts to what you deposit
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Aniyah
19 August 2025
Comment from reviews.io
+12626720690 Help Me Recover My Lost Cryptocurrency From A Scam
+12626720690 Help Me Recover My Lost Cryptocurrency From A Scam
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izidson neves
19 August 2025
Comment from uk.trustpilot.com
The worst casino ever in my life, I’ve spend 2800£ I never had a return, only losing, I never had a scatter or bonus, all day the same, only 5p returning, and the customer services says all time the same, that’s the games is fairnesses and is in the law, but the most annoying is when you play and have problem they don’t answers about your problem and ignores you. Worst, those donkey
The worst casino ever in my life, I’ve spend 2800£ I never had a return, only losing, I never had a scatter or bonus, all day the same, only 5p returning, and the customer services says all time the same, that’s the games is fairnesses and is in the law, but the most annoying is when you play and have problem they don’t answers about your problem and ignores you. Worst, those donkey
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Jayne Rees
19 August 2025
Comment from uk.trustpilot.com
Would give less than 1 star if possible- the spin games are a total rip off no bonus in over 400 spins on the same game bucket of bass! They don’t advertise the RTP like other sites (not surprising though) for a well known company you would think they want good reviews- don’t bother use another site! Customer service do t have any answers so just cut you off and the bot is an absolute useless tool!
Would give less than 1 star if possible- the spin games are a total rip off no bonus in over 400 spins on the same game bucket of bass! They don’t advertise the RTP like other sites (not surprising though) for a well known company you would think they want good reviews- don’t bother use another site! Customer service do t have any answers so just cut you off and the bot is an absolute useless tool!
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Steve B.
19 August 2025
Comment from uk.trustpilot.com
William hill is one giant scam. Every game. Every bonus spin. Every jackpot drop feature. Totally rigged. Scum of the earth
William hill is one giant scam. Every game. Every bonus spin. Every jackpot drop feature. Totally rigged. Scum of the earth
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John Cleere
18 August 2025
Comment from uk.trustpilot.com
visited several william hill shops but never again, the staff are rude miserable looking , not at all helpful . none of my friends will never visit any of their shops ,for a start you ask the staff to look up prices the go into panic mode , they are not in the least in a rush to look.you just say ok forget it , not trained in punters bets really . where the get these staff is a mystery
visited several william hill shops but never again, the staff are rude miserable looking , not at all helpful . none of my friends will never visit any of their shops ,for a start you ask the staff to look up prices the go into panic mode , they are not in the least in a rush to look.you just say ok forget it , not trained in punters bets really . where the get these staff is a mystery
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steven thorpe
18 August 2025
Comment from uk.trustpilot.com
Rigged beach donkeys. I'm on the hunt for idiots this Halloween and you are top of the oreos list for taking the biscuit out of poker. Fixing everything and making people play simulated games instead of being genuine. I see what others don't, must be IQ. U pick on people other than me and I've noticed you.Alot.Rigged like all casinos that claim rtp and rng are random, they run millions of simulations and pick and choose who wins not based on skills but based on how much they spend /lose and play stupidly. Eg their perfect customers.Wake up ladies and gentlemen.
Rigged beach donkeys. I’m on the hunt for idiots this Halloween and you are top of the oreos list for taking the biscuit out of poker. Fixing everything and making people play simulated games instead of being genuine. I see what others don’t, must be IQ. U pick on people other than me and I’ve noticed you.Alot.Rigged like all casinos that claim rtp and rng are random, they run millions of simulations and pick and choose who wins not based on skills but based on how much they spend /lose and play stupidly. Eg their perfect customers.Wake up ladies and gentlemen.
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Chris Handsome
17 August 2025
Comment from uk.trustpilot.com
Worst company ever don‘t use em
Worst company ever don‘t use em
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Gazi Metinol
17 August 2025
Comment from uk.trustpilot.com
I won 170 pound. Was waiting for and today I’m going to check my account and my account block. Just scam company …..
I won 170 pound. Was waiting for and today I’m going to check my account and my account block. Just scam company …..
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Angela Dee
16 August 2025
Comment from uk.trustpilot.com
if there was zero I would put zero, won a jackpot of £500 last week still waiting for it to pay out , contacted willie hill by e-mail and no reply , no good going to custoner complaints as they dont speak english thats if you get past the robots , next step in gambling commissioner and aldernay
if there was zero I would put zero, won a jackpot of £500 last week still waiting for it to pay out , contacted willie hill by e-mail and no reply , no good going to custoner complaints as they dont speak english thats if you get past the robots , next step in gambling commissioner and aldernay
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Lee
16 August 2025
Comment from uk.trustpilot.com
Absulute joke of a cosino . Out for nothing but robbing people blind . Iv never won! Dead spin after dead spin ! Might aswell go to the cash machine people take 100 out rip it up and throw it down the drain because you aren't winning shit on this site !
Absulute joke of a cosino . Out for nothing but robbing people blind . Iv never won! Dead spin after dead spin ! Might aswell go to the cash machine people take 100 out rip it up and throw it down the drain because you aren’t winning shit on this site !
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H Pearce
16 August 2025
Comment from uk.trustpilot.com
Had an account with William Hill for many years. Without explanation my account was blocked in March (small amount of money still within the account). I have had several web chats and emails and still no access given to my account. I have asked for them to simply return my money and I will never use the company again, however, they won’t!! I still have not had an explanation why they choose to block the account. It’s a disgusting way for a company to behave!
Had an account with William Hill for many years. Without explanation my account was blocked in March (small amount of money still within the account). I have had several web chats and emails and still no access given to my account. I have asked for them to simply return my money and I will never use the company again, however, they won’t!! I still have not had an explanation why they choose to block the account. It’s a disgusting way for a company to behave!
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Laura beesley
16 August 2025
Comment from uk.trustpilot.com
By far the worst gambling site going! Customer service is non existent and they just lock your account for no reason. I'd stay well CLEAR
By far the worst gambling site going! Customer service is non existent and they just lock your account for no reason. I’d stay well CLEAR
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Nigel Taylor
15 August 2025
Comment from uk.trustpilot.com
There’s not much more I can say done William Hill allow you to lose as much as you’d like until you start trying to win it back now I’m blocked from placing another bet they withdrew all the bonuses and free spins like that’s supposed to protect me and now I’ve got no chance of winning it back seems to be a bit of a track record here folk, save yourself the time and a lot of money by giving these a miss they are definitely not playing up to the fair return percentage policy! And we wonder why British companies registered in Gibraltar ?
There’s not much more I can say done William Hill allow you to lose as much as you’d like until you start trying to win it back now I’m blocked from placing another bet they withdrew all the bonuses and free spins like that’s supposed to protect me and now I’ve got no chance of winning it back seems to be a bit of a track record here folk, save yourself the time and a lot of money by giving these a miss they are definitely not playing up to the fair return percentage policy! And we wonder why British companies registered in Gibraltar ?
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Mollie McConnell
15 August 2025
Comment from uk.trustpilot.com
Lagging games holy jesus I'm in I'm out again use want the customer do better stop logging us out tried again there game disappeared again can't be bothered
Lagging games holy jesus I’m in I’m out again use want the customer do better stop logging us out tried again there game disappeared again can’t be bothered
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Samuel Perry
15 August 2025
Comment from uk.trustpilot.com
Worst customer support I've ever experienced. Forced to go through robots or slow response emails. Cannot phone them.If you have an issue that isnt straight forward they just stop responding and you're screwed.
Worst customer support I’ve ever experienced. Forced to go through robots or slow response emails. Cannot phone them.If you have an issue that isnt straight forward they just stop responding and you’re screwed.
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Holli Noir
15 August 2025
Comment from uk.trustpilot.com
This company is shamelessly abusing personal information to create clickbait. I've repeatedly received emails promising "free spins" or "free bets." However, every time I follow the links, I'm informed I'm not eligible for the promotion, despite the emails explicitly stating, "you've got 5 free spins" and "we are giving you 5 free spins."Their customer service is equally infuriating. When I try to chat with a team member, I'm stuck in an endless loop with a chatbot, presented with the same limited options repeatedly. It takes considerable persistence to finally connect with a human. Even then, after a lengthy wait, they send a new link only to tell me I'm still ineligible for the very promotion they directly offered me, claiming I was entitled to it. To make matters worse, they abruptly end the chat without any apology or opportunity to voice my frustration.It's clear they're merely trying to boost their website traffic and engagement statistics. This deceptive practice has left a terrible impression. While I understand that "5 free spins" might only be worth 50p, and it might seem trivial, it's about the principle. These companies take your personal information, then put you through a gauntlet of frustrating hoops just to sign up, only to treat you with utter disrespect. If 50p is so insignificant to me, imagine how little it means to a company worth £2.2 Billion
This company is shamelessly abusing personal information to create clickbait. I’ve repeatedly received emails promising “free spins” or “free bets.” However, every time I follow the links, I’m informed I’m not eligible for the promotion, despite the emails explicitly stating, “you’ve got 5 free spins” and “we are giving you 5 free spins.”Their customer service is equally infuriating. When I try to chat with a team member, I’m stuck in an endless loop with a chatbot, presented with the same limited options repeatedly. It takes considerable persistence to finally connect with a human. Even then, after a lengthy wait, they send a new link only to tell me I’m still ineligible for the very promotion they directly offered me, claiming I was entitled to it. To make matters worse, they abruptly end the chat without any apology or opportunity to voice my frustration.It’s clear they’re merely trying to boost their website traffic and engagement statistics. This deceptive practice has left a terrible impression. While I understand that “5 free spins” might only be worth 50p, and it might seem trivial, it’s about the principle. These companies take your personal information, then put you through a gauntlet of frustrating hoops just to sign up, only to treat you with utter disrespect. If 50p is so insignificant to me, imagine how little it means to a company worth £2.2 Billion
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steven thorpe
13 August 2025
Comment from uk.trustpilot.com
William Hill poker is like a tube train, it's full of idiots and once your on board (tourney) u can't get off. It's all fixed and they know the destination before anyone at the table.I'm sick of seeing donkey players and obvious fixtures /bots playing and constantly winning with worse cards, always the river card saves them.Also when 3 people go all in because they are ace happy and they all have an A the other one comes out usually on the flop and they split the pot most of the time unless one hits a lucky 2 pair or trips yet when I go all in with AK or A anything and other people call with no A I am the only person who has one and I never see another on the board, how is that possibly random when that's 5 years of experience and I've literally played millions of poker hands over the years.This is rigged, simulated and if they don't want you to win you will not win and when you leave comments like this you will notice for a week or so you won't win anything because they don't like people telling the truth on sites like this and they have expensive lawyers whilst we are all just numbers /customers.
William Hill poker is like a tube train, it’s full of idiots and once your on board (tourney) u can’t get off. It’s all fixed and they know the destination before anyone at the table.I’m sick of seeing donkey players and obvious fixtures /bots playing and constantly winning with worse cards, always the river card saves them.Also when 3 people go all in because they are ace happy and they all have an A the other one comes out usually on the flop and they split the pot most of the time unless one hits a lucky 2 pair or trips yet when I go all in with AK or A anything and other people call with no A I am the only person who has one and I never see another on the board, how is that possibly random when that’s 5 years of experience and I’ve literally played millions of poker hands over the years.This is rigged, simulated and if they don’t want you to win you will not win and when you leave comments like this you will notice for a week or so you won’t win anything because they don’t like people telling the truth on sites like this and they have expensive lawyers whilst we are all just numbers /customers.
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Darren Morrison
13 August 2025
Comment from uk.trustpilot.com
Reduced my deposit limits so my account was unplayable even performed a credit check from a previous address and came up with a £500 limit for a year down from £1000s I just closed my account which was also a nightmare a riot of a company AVOID
Reduced my deposit limits so my account was unplayable even performed a credit check from a previous address and came up with a £500 limit for a year down from £1000s I just closed my account which was also a nightmare a riot of a company AVOID
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customerColin Hill
13 August 2025
Comment from uk.trustpilot.com
I’ve been trying to get some money refunded for over 12 months now to no avail I won £45 on a£5 free bet as soon as I tried to withdraw it they locked me out my account but excepted a deposit of £5 which they won’t refund either Corespondents have got me nowhere To get my money they want Pictures of me holding driving licence front and backPassport photos National ID card Bank statements showing current address A photo of me holding a hand written piece of paper with my username on it Plus numerous other things At one stage even money laundering was mentioned Who do they think I am pablo Escobar I’m 72 trying to get MY £49 backNo wonder the company is worth millions
I’ve been trying to get some money refunded for over 12 months now to no avail I won £45 on a£5 free bet as soon as I tried to withdraw it they locked me out my account but excepted a deposit of £5 which they won’t refund either Corespondents have got me nowhere To get my money they want Pictures of me holding driving licence front and backPassport photos National ID card Bank statements showing current address A photo of me holding a hand written piece of paper with my username on it Plus numerous other things At one stage even money laundering was mentioned Who do they think I am pablo Escobar I’m 72 trying to get MY £49 backNo wonder the company is worth millions
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DAVYWHITT
12 August 2025
Comment from uk.trustpilot.com
Bonus drop should be dropped all all together it just drops in the X constantly until Fridays then to rub salt in you win nowt anyways it’s just sooooooo annoying and needs to go
Bonus drop should be dropped all all together it just drops in the X constantly until Fridays then to rub salt in you win nowt anyways it’s just sooooooo annoying and needs to go
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Kathryn
12 August 2025
Comment from uk.trustpilot.com
Change my review one star deposit gone on f all wins how can I try any bingo and slots game and never ever win??? It's not about luck it's utter greed good thing I have a deposit limit set here but this isn't right another month no luck shocking.
Change my review one star deposit gone on f all wins how can I try any bingo and slots game and never ever win??? It’s not about luck it’s utter greed good thing I have a deposit limit set here but this isn’t right another month no luck shocking.
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Stephen Askins
12 August 2025
Comment from uk.trustpilot.com
HAD A BET WITH WILLIAM HILL TODAY GOT TO WINNERS RANG UP ASK I SHOULD GET BACK TOLD COULD LET ME KNOW FOR 24 HOURS WILL NOT B USING WILLIAM HILL AGAIN TERRIBLE SERVICE PROFESSIONAL PUNTER
HAD A BET WITH WILLIAM HILL TODAY GOT TO WINNERS RANG UP ASK I SHOULD GET BACK TOLD COULD LET ME KNOW FOR 24 HOURS WILL NOT B USING WILLIAM HILL AGAIN TERRIBLE SERVICE PROFESSIONAL PUNTER
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Julie Badley
12 August 2025
Comment from uk.trustpilot.com
Hardly any winning spins bonus under 5.00 plus hardly on it one of the worst ever sites to go on u rarely withdraw also
Hardly any winning spins bonus under 5.00 plus hardly on it one of the worst ever sites to go on u rarely withdraw also
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ricky singh
11 August 2025
Comment from uk.trustpilot.com
It's a scam do not sign up for the promotions
It’s a scam do not sign up for the promotions
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Jade Lindo
11 August 2025
Comment from uk.trustpilot.com
Absolutely fuming, got logged out of my game and told I've been put on a 24hour break!! I was even playing for long! Spent over and hour trying to speak to someone as I wanted to withdraw my money to then be told I need to send documents and bank statements!! Just going round in circles with online chat and they won't give me my money!! I been a loyal customer for years but this is the last straw, I will not give them another penny!!!! Avoid them
Absolutely fuming, got logged out of my game and told I’ve been put on a 24hour break!! I was even playing for long! Spent over and hour trying to speak to someone as I wanted to withdraw my money to then be told I need to send documents and bank statements!! Just going round in circles with online chat and they won’t give me my money!! I been a loyal customer for years but this is the last straw, I will not give them another penny!!!! Avoid them
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John
11 August 2025
Comment from uk.trustpilot.com
Playing on slots 10p spins and relise the game is taking 20p per spin when it clearly states 10p.piss take
Playing on slots 10p spins and relise the game is taking 20p per spin when it clearly states 10p.piss take
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Kathryn
11 August 2025
Comment from uk.trustpilot.com
Three stars for the chat as I have fun and it can be good to talk about things with people without being told off and having a laugh is good but as for wins well I can't win off their free spins or boost drop. I like luck but can't even win in bargain basement room cheap bingo for penny but won once in a year is crap lol the slots are good for have variety but I've lost hope in winning now I enjoy the chat instead. My luck with Willie certainly not exactly great lol
Three stars for the chat as I have fun and it can be good to talk about things with people without being told off and having a laugh is good but as for wins well I can’t win off their free spins or boost drop. I like luck but can’t even win in bargain basement room cheap bingo for penny but won once in a year is crap lol the slots are good for have variety but I’ve lost hope in winning now I enjoy the chat instead. My luck with Willie certainly not exactly great lol
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Julie Badley
11 August 2025
Comment from uk.trustpilot.com
Very bad casino im down loads wen they down u dont get ur money bak getting bonuses under 5.00 wen ive put load in another awfull site I woudnt recommend using it
Very bad casino im down loads wen they down u dont get ur money bak getting bonuses under 5.00 wen ive put load in another awfull site I woudnt recommend using it
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Robert
10 August 2025
Comment from reviews.io
On hold for 33 minutes trying to speak to representative. Says I had to call sooner to cancel bet. Bet didn't start for hours. Terrible customer service
On hold for 33 minutes trying to speak to representative. Says I had to call sooner to cancel bet. Bet didn’t start for hours. Terrible customer service
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Reviewer
10 August 2025
Comment from uk.trustpilot.com
They let you open account and make deposit and gamble. Then account is locked pending submittal of the following documents as they are based overseas: ID/passport/driving license, utility bill, proof of payment method. If you ask to close account they will only refund and monies owed upon receipt of the above documents, citing clause 11.8.3. I just dont feel comfortable sending my passport screenshot to an overseas registered company
They let you open account and make deposit and gamble. Then account is locked pending submittal of the following documents as they are based overseas: ID/passport/driving license, utility bill, proof of payment method. If you ask to close account they will only refund and monies owed upon receipt of the above documents, citing clause 11.8.3. I just dont feel comfortable sending my passport screenshot to an overseas registered company
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Christian Hindmarsh
10 August 2025
Comment from uk.trustpilot.com
customer service is absoloutley amazing, so fast and always polite, big shout out to Van, 5 stars for you
customer service is absoloutley amazing, so fast and always polite, big shout out to Van, 5 stars for you
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Neil Townend
10 August 2025
Comment from uk.trustpilot.com
Few times I have opted in and staked promotional offers with WH and not received it. 1x I did so can't be locked out? Customer service conversations just keep going round in circles. Presume they just think you will get bored. Frustrating..
Few times I have opted in and staked promotional offers with WH and not received it. 1x I did so can’t be locked out? Customer service conversations just keep going round in circles. Presume they just think you will get bored. Frustrating..
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Jymgorn
10 August 2025
Comment from uk.trustpilot.com
AVOID!!!!... 100% RUBISH site!!!Similar and MANIPULATED Games...with FIXED bonus FS!!! No LOSE yours money in this 💩💩💩💩...
AVOID!!!!… 100% RUBISH site!!!Similar and MANIPULATED Games…with FIXED bonus FS!!! No LOSE yours money in this 💩💩💩💩…
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Robert Ashcroft
10 August 2025
Comment from uk.trustpilot.com
been playing big bass diamond up for the last 2 week,im on the x15, after spending about £50 to get there, playing 10p a go.....you need 3 Xsfor free spins......spent another £150.00 trying to get free spins.......all this at 10p a go......still not getting free spins because it will never give them you.....utter scam site that should be investigated, tried to contact customer support and got put onto a robot.....wtf, they use to have online chat but i guess they took it off due to that many people complaining........STAY AWAY FROM THIS SITE
been playing big bass diamond up for the last 2 week,im on the x15, after spending about £50 to get there, playing 10p a go…..you need 3 Xsfor free spins……spent another £150.00 trying to get free spins…….all this at 10p a go……still not getting free spins because it will never give them you…..utter scam site that should be investigated, tried to contact customer support and got put onto a robot…..wtf, they use to have online chat but i guess they took it off due to that many people complaining……..STAY AWAY FROM THIS SITE
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Cherise H
10 August 2025
Comment from uk.trustpilot.com
Absolute scam of a company just out to steal your money. I also find it quite interesting that most of the reviews on here are of exactly the same nature! I opted in to the promo of depositing £10 and play, and then receive 200 free spins. So I did the deposit, and then when I went into the game I got locked out of my account. I then went in the online chat bot, which was an absolute nightmare. The staff are incompetent and don’t actually give a damn about your money being lost or the account issues. They ask you to send ‘selfies’ holding id and other documentation so you can access YOUR OWN money in the account - what a disgrace. Then, when I finally managed to get back into my account and qualify for the free spins, they locked me out again, and have said it will take ‘24 hours before you get the spins’ ok, so I wait…and wait….oh still waiting. No spins. Have raised a formal complaint but honestly, not expecting a response from them after reading all the other reviews which describe similar issues and experiences - all I can say is, stay away from these daylight robbers, you will end up losing money, and having to deal with complete and utter incompetence from a useless customer service team. Disgrace of a company.
Absolute scam of a company just out to steal your money. I also find it quite interesting that most of the reviews on here are of exactly the same nature! I opted in to the promo of depositing £10 and play, and then receive 200 free spins. So I did the deposit, and then when I went into the game I got locked out of my account. I then went in the online chat bot, which was an absolute nightmare. The staff are incompetent and don’t actually give a damn about your money being lost or the account issues. They ask you to send ‘selfies’ holding id and other documentation so you can access YOUR OWN money in the account – what a disgrace. Then, when I finally managed to get back into my account and qualify for the free spins, they locked me out again, and have said it will take ‘24 hours before you get the spins’ ok, so I wait…and wait….oh still waiting. No spins. Have raised a formal complaint but honestly, not expecting a response from them after reading all the other reviews which describe similar issues and experiences – all I can say is, stay away from these daylight robbers, you will end up losing money, and having to deal with complete and utter incompetence from a useless customer service team. Disgrace of a company.
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E.George
09 August 2025
Comment from uk.trustpilot.com
No service at all did my part on setting up a new account they didn’t nothing is transparent or clear.
No service at all did my part on setting up a new account they didn’t nothing is transparent or clear.
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Mr Gittings
08 August 2025
Comment from uk.trustpilot.com
This is shocking... I only put on £10 and won £200 then they blocked me from gambling when i went into chat they stated they was worried about my gambling WTH it was only a tenner.. NO they did it to stop me winning more just imagine if i had won 1000s i am hoping they get fined millions again teach them for robbing people.
This is shocking… I only put on £10 and won £200 then they blocked me from gambling when i went into chat they stated they was worried about my gambling WTH it was only a tenner.. NO they did it to stop me winning more just imagine if i had won 1000s i am hoping they get fined millions again teach them for robbing people.
Reply
Joshua Ullah
08 August 2025
Comment from uk.trustpilot.com
Convinced 100% it's fixed in football games it's got to be what a shambless corruption the lot of them, the teams managers got to be. It's just hidden for MONEYYYYYYY gang of rats
Convinced 100% it’s fixed in football games it’s got to be what a shambless corruption the lot of them, the teams managers got to be. It’s just hidden for MONEYYYYYYY gang of rats
Reply
DavT 86
08 August 2025
Comment from uk.trustpilot.com
Started lagging a game during the middle of a jackpot winning bonus free spins then kicked me off half way through the spins and wouldn't let me log back into the game, said connection issues yet I could go on any other game no problem. Bunch of Tobys!!
Started lagging a game during the middle of a jackpot winning bonus free spins then kicked me off half way through the spins and wouldn’t let me log back into the game, said connection issues yet I could go on any other game no problem. Bunch of Tobys!!
Reply
David Brown
21 April 2026
Comment from reviews.io
I created a account..deposited £5..ok used their app.tried too place a bet..then they want photo id ..AFTER I deposit my cash. Cant do anything as I have no photo id.If they had mentioned i need photo id before I joined I would not have deposited money. Basically keeping my money as I don't have photo id illegally!!!
I created a account..deposited £5..ok used their app.tried too place a bet..then they want photo id ..AFTER I deposit my cash. Cant do anything as I have no photo id.If they had mentioned i need photo id before I joined I would not have deposited money. Basically keeping my money as I don’t have photo id illegally!!!