William Hill PLAYER REVIEWS(3041)
David
18 May 2024
Comment from uk.trustpilot.com
£2170 pound down. and sorry u seem to be having bad luck this lifetime lol complete rip they DO NOT pay out on and slots just dead spin after dead spin
Julie Williams
18 May 2024
Comment from uk.trustpilot.com
My partner has a winning betting slip and the scan machine says it is not a winner and they refuse to pay him. I have emailed them twice and tried 3 phone number which they supply and they all say no such number Stay Clear
customer
17 May 2024
Comment from uk.trustpilot.com
Terrible just a complete waste of anyone’s time/money all you’ll do playing here is line William hills pocket because you CANT win anything it’s so rigged it’s unreal the RTP is so low now and any of the decent promotions are long gone and it’s only getting worse AVOID if you’re looking for a fun fair experience
Jaffa Jaffa
17 May 2024
Comment from uk.trustpilot.com
Here is another example of shocking game play.Play with 2k, drop down to £50, then my miracle get up to 1400.Change game and do exactly the same but when gaining back, you reach 800.Change game again, lose 800 and add 100 more.Not even 1 feature and now 2.1k down.
User Not Found
16 May 2024
Comment from uk.trustpilot.com
Do they pay out to anyone ? Does anybody win ? What is going on ? No good reviews everyone losing how is this possible ? I deposited on 3 occasions as maybe I thought my luck was just per session but nope 20p spins 1000+ not a single scatter on over 10 different games I kept changing everything to try change luck diff day diff time diff game .. same results insane £80 in 20p spins not a single scatter like how is that random seems impossible. I got 1 bonus round and won £4 insane.
A J
16 May 2024
Comment from uk.trustpilot.com
My complaint is william Hills stopped bog in the horse racing markets and they don't even offer a cash out on e/w bets. You can only pick up to 8 selections in football build a bet aswell. I certainly wouldn't recommend to anyone.
Justine Tanner
16 May 2024
Comment from uk.trustpilot.com
Have a friend who has worked for this company for years..the stuff i hear doesnt actually shock me..believe me all i can say is dont play the slots!! Highly volatile regardless of amount deposited/stake used YOU WILL BARELY WIN. My son used to play here for years and he had some great wins (when it wasnt bought out by 888) all i can say is hes been doing it for 18 years and noticed a huge change in payouts and the bonuses doing nothing across multiple games..safe to say he closed the account and went elsewhere. They are robbing you blind!!
Carley grattage
15 May 2024
Comment from uk.trustpilot.com
❌Absolutely shocking❌ very few wins and only pays out pence, played on a variety of games on £1, 80p, 60p, 40p and 30p all still the same, loose,loose,loose. Scatters rarely come in and if they do nothing for the first 7 then penny’s for the last 3. Deposited over £400 with no wins only a few pounds like £4 odd. There is better sites out there than this. This used to be a ok site to play on but don’t know what as happened as it’s gone absolutely rubbish and no fun to play anymore. I will update if any change but in the meantime keep your money in your pocket or go play on another site and avoid this site at all costs .
steven thorpe
15 May 2024
Comment from uk.trustpilot.com
Worst poker available today, always river gets ya better preflop cards. 4 years of it so what's random... R. N. G isn't and needs fixing..Oh yeah it's already fixed..So people stay broke instead.888 are. Inaudible Xxxxxxx Xxxxxxx.When you fall ill be there..Making sure nobody catches you. 😁.Priiiiikkkkz
Staniskav Tokar
14 May 2024
Comment from uk.trustpilot.com
Be aware of this legally scamersI do win £15699 on deal or no deal vegas millions.This scammers pay me out £274 of mistakenly of browser.I do make complaint after 11 days the advise me to clear cache and reinstalled appsWho a joke The issue now the suffering its that im from solicitors family and a will sue them every penny that the owe me.U guys will see on national news how im deal with this scamers
customer
13 May 2024
Comment from uk.trustpilot.com
Wow words fail me just how much these thieves steal from there customers it literally doesn’t matter what game you play it’s the same featureless rubbish DEAD SPIN after DEAD SPIN just WILLIAM HILL stealing your funds without any chance of a decent win sports bets are laughable they can’t just say 2+ goals it’s always this over 1 goal over 3 shots rubbish? It’s just the worse definitely due another investigation and massive fine
Philip Evans
13 May 2024
Comment from uk.trustpilot.com
Epic Offers - Weekly E mailsEach week they send me their 'epic offers' only for me to click on the link which tells me I am not eligible.Used to enjoy using WH in the past but new owners have ruined the customer experience.
Lewis Clark
12 May 2024
Comment from uk.trustpilot.com
I won £315 on a football bet only for William Hill to email me they will only pay out £95 as they advertised the wrong price so will not honour it. I asked them for the remaining funds over live chat otherwise to close my account… they closed my account. Completely untrustworthy company ripping people off. AVOID
customer
12 May 2024
Comment from uk.trustpilot.com
Haven’t been playing ANY of there slots or games for a while now due to the fact that the site is horrendous and they have the most rigged games of any casino but I thought today I’d play a few spins and within 4 mins and £5 I’ve realised that there probably worse than before ….AVOID this rigged crap it’s the worse
Oliver Antonio
11 May 2024
Comment from uk.trustpilot.com
Very annoying I deposit money all the time I have won over £400 and they will not pay out my money I have a iPhone 15 pro max and every time u win big it freezes and throws u off the game can not talk to anyone please everyone be careful it’s a scam
Kathryn
10 May 2024
Comment from uk.trustpilot.com
Load of crap now fiver deposit which been reduced to safe play team without my consent had go on my fave slots won f all. I beginning to think they're all rigged so your expected to loose more. Just a joke and not enjoyable anymore. Can't even get promos now unless I stake on them which hardly fair as only allowed fiver every two weeks. Used to be good site but changed for worse
Daniel
10 May 2024
Comment from uk.trustpilot.com
Gold wolf big bass all fixed it's absolutely shocking for slots no wins wat so ever. Dead spinnssss this company's a joke hope the get fined again it's inhumane. Fair trading bull ur ripping every off
Scott baker
09 May 2024
Comment from uk.trustpilot.com
terrible at the Venetian makes me not want to even go back to the hotel ...At first glance, if you're just sitting watching a game, it's a pretty good sports book. Easy access to the big screens seem to be decent amount of seating... However, you can get that at almost any sports book. Staff It's very rude , angry and off-putting. The sportsbook is not associated with the hotel at the Venetian So any credit you would get would not go towards staying at the hotel. They wouldn't take the Venetian card the rewards card. It's all William hill rewards. I asked them to put Cincinnati Arizona game on. They snapped back. Arizona gets blacked out here then turned away. That's not the way you answer somebody who just put a $1,500 bet in. I'm not a monster player but 1500 should warrant a decent response. Sorry sir but they black out the game here for Arizona. I'm old school. I speak to people the way I want to be spoken to. But please and thank yous go a long way. It's still my money and with all the options I have I don't have to play here. I'm pretty as a matter of fact. I probably wouldn't stay at the Venetian again because you can't get on a sports app cuz William Hill. I guess blocks it all out so you have to play at their sportsbook and you have to deal with their rudeness. So the Venetian has lost me as a customer and I would never put another play in it. William, hell I rather walk across the street if I have to stay here again.
Billy Burley
09 May 2024
Comment from uk.trustpilot.com
Been betting with these theives for many years but recently they got worse when trying to explain my grievances they really are the worse
Colin
09 May 2024
Comment from uk.trustpilot.com
NO STARS need this optionCustomer service is useless No intensional of helping or even listening. The offer I took out for a bet to get free bet. They can’t trace it so would not honour it. I wouldn’t recommend this app or web site but if you insist on using please screen shot any offers as they don’t honour them and just accuse of lying…HAVE CLOSED ACCOUNT AND RECOMMEND EVERYONE DOES THE SAME………
Ian Andrews
08 May 2024
Comment from uk.trustpilot.com
I tried to withdraw the balance of my online account and received a message asking me to contact Customer Support . This link took me to a corrupted web page . I got the same result from clicking on "Message Us" , "Contact Us" and "Chat" links .I tried to contact WH via Resolver UK , but WH told me they only dealt with betting shop problems . and supplied me the same link that took me me to the corrupted webpage again . I replied to them asking for an alternative method of contact and have heard nothing .My next step will have to be to complain to their Regulator . WH used to be very good , but they appear to have gone the way of the likes of Paddypower with unethical and shady practices . I wish I'd checked Trustpilot first & seen how much they've deteriorated. A few years ago , a had to complain to the Regulator about Paddypower , and I got my money , so hopefully I will be successful this time also .
Chantel Natasha
08 May 2024
Comment from uk.trustpilot.com
Brilliant to navigate, I am so unlucky it's unreal but do like the layout and bet types on William Hill to be fair
Steve Wilson
07 May 2024
Comment from uk.trustpilot.com
Everything went wrong. Lack of knowledge, lack of spoken English and no urgency. Still awaiting a resolution of a blatant winning bet. Avoid at all cost! That's retail as well as online
Steve Mack
07 May 2024
Comment from uk.trustpilot.com
Only gave one star because I had to.Crap site all over no best odds on horse racing,dodgy betting terminals in shop never give real price.used to play slots all the time but stopped now never seem to win,this site has gone crap since 888 got involved go somewhere else ie bet365 or sky bet.
customer
07 May 2024
Comment from uk.trustpilot.com
15 days on the bonus drop and everyone a loser how is any of this random? If they can do this to a free bonus game then imagine what there doing to the paid slots AVOID.
Kathryn
06 May 2024
Comment from uk.trustpilot.com
Don't know what had happened to this site but I can't win here at all 😕 I had a nice win two months ago but since then nothing I can't win on the bingo side where I enjoy the chats. I get no free spins any more I guess was nice while it lasted but I don't think I'll be depositing anymore shame. Can't even win on 10p stake.
Marc Marin
06 May 2024
Comment from uk.trustpilot.com
Many tech issues with website and mobile app, such as technical glitches and slow loading times. Additionally, customer service response take too long.
Anthony
05 May 2024
Comment from uk.trustpilot.com
Might as well just flush your money down the toilet and save yourself some time.Crappy games, tiny bonuses and features that are few and far between, even after putting in £££'s and you don't even get a decent game out of it anymore. They just want to take your money as quick as possible.Friends have won substantial large sums in the past and William Hill never honour it, blaming it on computer glitches or an error. Avoid this company like the plague
Mark Durham
05 May 2024
Comment from uk.trustpilot.com
Strike gold you may win a pound but it will freeze your game having to close and open the browser to continue your game a clever technique to stop you getting the best wins
Dean Harris
05 May 2024
Comment from uk.trustpilot.com
William Hill and 888 casino are the absolute worst online slots you will ever play on, all they do is take, take, take, never any bonus features and very little win spins, please avoid losing your money on these sites.
Lawrence
04 May 2024
Comment from uk.trustpilot.com
Absolutely disgusting. Played machines in shops for many years. As from this year I noticed a massive decline in returns which made me suspicious. New machines have been installed in most shops so makes sense thar WE are paying for their new machines. Will never play again as its quite clearly a manual reduduction. Bonuses are shocking. Played Eye Of Horus. Spent £90 using 50p spins. Got bonus and it payed £2.80. Even other customers were laughing in disgust. Shame on you William Hill. 😔
Daniel
02 May 2024
Comment from uk.trustpilot.com
Fixed games football the lott, you'll be exposed cause it's manipulation and that fake review won't help. Management rip off are amazing haha jesus horrible people the worst
Melanie Mann
02 May 2024
Comment from uk.trustpilot.com
DO NOT USE!!this company are only interested in making money!after playing for 15 years i suddenly get slapped with a deposit restriction,i find this very convenient for them as i was actually on a winning streak and there was a big jackpot pending.i do not gamble irresponsibly and i owe nobody anything!!!and after several rude staff i have decided to forward my complaint to resolver and the gambling commission.avoid like the plague as they obviously make up their own rules if you are winning!!!
Jenni
02 May 2024
Comment from uk.trustpilot.com
Dont ever win. Pointless playing. Just goes down with barely any wins.Dont bother, just goes down. Used to get some decent wins on this site but nothing now and i mean nothing, literally just goes down. Like its been set to lose.Will be getting the ombudsman to look into this i think. Id like to think its a fair site being so well known. No incentives or nothing either.Ive won bigger on less known sites. Makes you question more and more and reading other reviews, seriously thinking of getting the ombudsman to look into this site cos these losses are not right.
Lauren Williams
01 May 2024
Comment from uk.trustpilot.com
SUPERVISOR OLIVIA IS A APSOLUTE TERROR SHE IS SO HORRIBLE AND UNPROFESSIONAL IVE SENT EVEry screen shot ect about a promo I deposited £100 for and she tried saying I’m talking. About a welcome offer of big bass spins when I’ve sent screenshots of a deposit match bonus she tried making every single exscuse up! Then she said it’s expired when the screen shot I’ve provided clearly shows it expires in 23hours!!!! I will never ever reccomend absolute terrible service
Martin Watson
01 May 2024
Comment from uk.trustpilot.com
I have been playing the free bonus drop, I have lost for no less than 50 days consecutively. Complete fabrication, waste of time and money. Avoid like the plague.
Steven Millar
01 May 2024
Comment from uk.trustpilot.com
You literally can't win. When you do get the bonus round every one is a dud. I think it's since 888 took over cos they are the exact same. You cannot win. 1000s spins on rising reward no bonus Same on mining pots of gold no bonus Again if you're lucky to hit a bonus its a dud. I know you can't always win butI'm sorry but this is going on months and I genuinely believe it's rigged. And by reading reviews I am not the only one.
Eddie
01 May 2024
Comment from uk.trustpilot.com
They have put my account under review and blocked assess. I get a message stating check my email and if no email contact us via chat.Chat is a bit that blocks me from speaking to a real person. I have funds in my account that I can’t withdraw.Scam of an operation is William Hill
Ian
30 April 2024
Comment from uk.trustpilot.com
Absolute discraceful customer service,had £10 taken out of my account (not by me) complained to hills got reply saying i had made 2 £5 spins on fruit machine, ive never played,complained again to be told already checked and it eas my fault,made a complaint through resolve hills said already checked and again nothing done ,hills then locked me out of account and demanded proof of address,photo id,bank card details,proof of age i sent all this to be told a furthertwice to resend it all again before they would unlock account,then they said they were closing complaint i told them i wasnt happy with replies to which they said complaint was closed and would not re open it. I closed my account with this scam company.dont go near william hills they are crap
ryan robinson
30 April 2024
Comment from uk.trustpilot.com
Absolute trash never pays out on any slots or Slingo never had a big win over years of playing
steven thorpe
30 April 2024
Comment from uk.trustpilot.com
This is so rigged I'm getting embarrassed for you.If you want people to stop saying you fix poker then stop fixing the outcome and people like me will stop these TRUE comments.You rob people from their homes like a legal burglar and aren't even regulated properly by any government body.Karma will get you in the end and I will be the first one to laugh and won't stop laughing til the prison sentence is handed down just so I don't miss it then I will immediately burst into laughter again. Hahaha.Seriously I see how you set the cards every time I play and it gets more obvious when I'm eliminated from tournaments with the cards dealt.Hopefully you can do a government trick and U turn your cheating ways. Simulated Not Random as claimed on the R. N. G. It should be called. O.S.G. Obviously simulated gaming.This only happened after 888 bought William Hill.It used to be random but sadly not the same now.
Carl Higgins
30 April 2024
Comment from uk.trustpilot.com
Another one star review to add to your ever growing list. If you enjoy losing money then deposit on this site. They've lost me as a customer today. Not even on par with Ladbrokes anymore.
ryan mcmillan
29 April 2024
Comment from uk.trustpilot.com
Abysmal company, signed up for my deposit bonus, never got it. Downloaded the app, hardly works and now I am getting bombarded with texts from various companies about free spins ect. So it looks like william hill is also selling our details to 3rd parties. Stay clear!
STEVEN MUTCH
28 April 2024
Comment from uk.trustpilot.com
Had a bet on MacAllister being booked in the Merseyside derby, clearly booked in the 94th minute and was paid out. The next day the money removed from my account saying it was a losing bet, checked every match report stats I could find and all had him booked in the 94th minute.I then got in touch with an online chat which was a half hour operation (nightmare) only to be told that they were right and according to Optistats who they use for match reports had no stat on him being booked. SO THEIR RIGHT chat ended. Ahhhhhhhhhhhhh.That’s how you treat a customer of 16 years.
Samuel
28 April 2024
Comment from uk.trustpilot.com
Made a deposit for a bonus, bonus not received. Contact customer service to confirm its applied before spending first deposit they say it has so I do. It didn'tHad to deposit a second time.This time the bonus was recieved but the deposit itself vanished into thin air Staff are rude,unhelpful and incapable.
Rob
28 April 2024
Comment from uk.trustpilot.com
Awful company, stores allow you to bet even when self excluded. Staff NEVER EVER intervene and ask if you are ok to continue. So much for the new gambling rules, they are supposed to conduct affordability checks, however all staff just watch punters lose any amount of money without doing there jobs!!!!! The regulator need to seriously investigate this companies trading practices!!!!
graham
28 April 2024
Comment from uk.trustpilot.com
Avoid williamhill at all costs,they steal your money.you deposit,start playing, win a bit then they request loads of extra checks which are impossible to fulfill..The worst of the lot AVOID!!!!!
customer
28 April 2024
Comment from uk.trustpilot.com
So bad it’s unreal wow is this place rigged easily the worse of any online casino they don’t even give you a slim chance of winning on the games and the picks refuse to update on the build your odds bets obviously so you don’t think about cashing out. This place deserves minus 1 status at best just a massive ripoff no matter what you play AVOID obviously the previous fines weren’t enough?
paul sparey
28 April 2024
Comment from uk.trustpilot.com
Get sent emails with promotional offers . Click on them only to be told I am not eligible . Why bother sending them to me . Multi million pound company scared of a bricklayers bets . All a bit pathetic really . Joke company
Oliver Antonio
18 May 2024
Comment from uk.trustpilot.com
How can this company be on trust pilot they stole my winnings then closed my account total scammers at the moment I am taking them to court
How can this company be on trust pilot they stole my winnings then closed my account total scammers at the moment I am taking them to court