William Hill PLAYER REVIEWS(3728)

Kev manning
18 December 2023
Comment from uk.trustpilot.com
I have had an acount with these thieves now for about 10 years. Over that time I am about £600 up and now they have locked me out for no reason, all they say is that my account is being investigated. Well that was 3 weeks ago and I have money in there. Its impossible to get through to them on the stupid chatbot all that happens when I explain is it says it will connect me to somebody who can help but they never do. All that happens is after waiting for about an hour they cut me off. I am not phoning them because all the numbers are premium rate numbers. There is 1 0800 number but that dies not work and is not in service. AVOID THESE CON MERCHANTS !!!

Nikki Rosseth
17 December 2023
Comment from uk.trustpilot.com
Bet £5 get £5 free on Acca.Both bets win £95 up.Check later Balance -£10 .Contacted them told them every uk website for results says horse has won.Comeback with some wierd site that says different from everything else no mention of places changed or nothing and thats it.Nothing i can do.Absolute disgraceful to be left in minus balance from a Free bet.Better not tell me to contact them again they can do one!! Scumbags

Bogdan Pyzowski
17 December 2023
Comment from uk.trustpilot.com
Make a deposit of 25ero with Netller and there is no money in your account! The answer is that they will do it within 48 hours, I will get my deposit back on Netller, he announces 14 days of nothing!!! I played the chief executive on the slot and got a bonus of 200ero and it was not added to the main balance, I reported it on time and the general manager 2 weeks, I will never deposit again in this fancy company ....

markus gronlund
17 December 2023
Comment from uk.trustpilot.com
WORST BETTING SITE EVER! PROBABLY ILLEGAL! I had a bet on, opened up my bet page, and the site registered it as a "cash out". The games had just started and the website just took 20GBP of all my bets. Will never use again, WATCH OUT!

Terry
16 December 2023
Comment from uk.trustpilot.com
Stopped me logging in without any warning. Went round and round in circles with so-called live chat.So I am unable to retrieve my funds. Absolutely disgusting from such a large company.

B Man
16 December 2023
Comment from uk.trustpilot.com
Do not use them! When it comes time to withdraw funds, they start asking for verification that you have already provided. An underhanded tactic that many casinos have adopted lately.

Steve Mccall
15 December 2023
Comment from uk.trustpilot.com
Such a crap site,scratch of the day used to give decent offers now since 888 sport took over it’s gone crap.Their slots seemed to have been “turned down” the win ratio seems to have changed.PLEASE PLEASE PLEASE go somewhere else.PS only gave 1 star coz I had to.

MR ANDREW NEWMAN
14 December 2023
Comment from uk.trustpilot.com
I have now been locked out of my account for no reason for five days. Support is non extistant aside from a chat online where people just tell me my account is being reviewed. I ask why and they have no answers. Avoid using this company as they have no customer support and could not care less about wasting customers time with there online chat.

Paul
14 December 2023
Comment from uk.trustpilot.com
Been with them quite a long time. Tried to place a bet recently which didn't do through. Then found my account had been blocked for supposedly security checks ? Still blocked out no matter me sending loads of chats and assured they are looking into it. Big name but shoddy service

Stephen Crossley
12 December 2023
Comment from uk.trustpilot.com
There Live Chat his US and a big Joke,they just All read of them same Hyme Sheet.No Loyalty at all,Make a Mistake placing your Bet and that's it Tough.Bet Stands.Even though there his plenty of Time to place it again. Would give them NO Stars.Stay well away.

NOMAN
12 December 2023
Comment from uk.trustpilot.com
This company is a scam, they don't care about customers, they settle bets late , they don't talk to customers only chat and for that you have to wait for 30 min, this company treats customers as numbers only they only their to take your money plz avoid.

Eddie T J Naylor
11 December 2023
Comment from uk.trustpilot.com
All the slots were rubbish this weekend just collecting money lost a lot no fair play at all! I get another email this morning saying they have blocked me from promotions yet again haha.

Pawel Lukasz
11 December 2023
Comment from uk.trustpilot.com
avoid avoid at any cost ! poor unhelpful services assistane !! lost £500 as they wasnt abble to help me !!! avoid !!

billygee
11 December 2023
Comment from uk.trustpilot.com
Disgrace of a company..every month i have a limit of £100 that i play the slots and for sure at the end of every month i am down that £100...no wins no big chance to collect, bonus wins of £2 or £3..and when you ask the question why is this so..they pass you on to the next guy..so you cant win in there either..makes me think i am paying a bill each month for nothing..would be better giving it to a charity.

karen lewis
11 December 2023
Comment from uk.trustpilot.com
I would like to know more about this link up with Mr Green casino site as after reading up about Mr Green I have found that they are pretty much not very well respected, I have been playing William Hill gaming site for ages now with reasonable amount of luck on slots but after this link up with Mr Green I have played William Hill as before but just cannot get any sort of win even after funding 900 pound approx this week, Now I do not mind losing every so often but playing a slot game and not getting the games feature once in 900 pound is verging on the corrupt side of things, I think William Hill and Mr Green will see a sharp decrease in punters in the near future if they do not start treating their players fairly again, sort it out both of you, you may consider us punters as mugs but its us mugs that keep you going. Thank You

Niall
10 December 2023
Comment from uk.trustpilot.com
I've had an account with William Hill for years and not used in some time. Recently, I received an email with £1 free bet offers on subsequent days which had once again enticed me to use them. I checked my details were all correct and up to date on account and was able to deposit/fund my account, no issues. As it goes, I won on my bet and have done a withdrawal. I see now that the withdrawal is in a processing state. I've let nearly 24 hours pass and still no sign of my withdrawal. They've advised that I need to provide them with ID again and that I should have had an email. No notification about this in app either.It is really poor that they'll let me deposit but god forbid you actually win a bet and they won't pay out. Government should come down on this shower and the regulators. These sorts of places prey on poor folk unfortunately. Some of the biggest crooks going are the gambling firms.

Billy Young
10 December 2023
Comment from uk.trustpilot.com
Absolutely scam , lost over £3000 from my hard earn over week , didn’t have any single decent wining , they just take your money , rest in hill the owner of William hill

michael townson
09 December 2023
Comment from uk.trustpilot.com
William Hill without notice froze my account and stole my balance do not gamble with these thieves

Eddie T J Naylor
08 December 2023
Comment from uk.trustpilot.com
Rtp on the slots here is dreadful the fact they keep altering them lower is the cherry on the cake.bottom line is this company is a disgrace.

ImaSquirrel
08 December 2023
Comment from uk.trustpilot.com
Absolute crap since the conversion. I do not know what happened but I am closing my account and not using them again. When they updated their software somehow they ended up transposing my phone number so I could not log in and the agents in person could not look up my account by my account number. I was one of the their first 5000 customers. They transposed the first two numbers of my phone number yet I have had to jump through hoops to get it fixed. Crappy customer service that cannot do squat and in person they tell you that you have to use the app. App keeps you going in circles and makes it difficult to talk to someone. I am closing my account due to their incompetence.

SHARON
08 December 2023
Comment from uk.trustpilot.com
I was playing on my account as usual, betting on sports, sometimes casino and then in some century, I managed to win. I won about £1,200. The next day they took away my access to my account and asked for my documents.I sent them absolutely all the documents, selfies with my passport, selfies with my statement, selfies with my nick written on paper, everything as it should be. They told me to expect. Well, it's been 2 months, when I write to them "It's been 2 months, how long can you check these documents". To this I hear the answer "I've double checked your account and it's currently under a routine review.Don't worry, our Security Team will send you an email as soon as they have any updates." As if nothing had happened, the same template answer. Just stole £1200 from me like it's the norm.Is there any way to sue them or complain about this outrage?

Filipe
07 December 2023
Comment from uk.trustpilot.com
Worst bet company I have used. Their customer service is a joke.Just don’t.. look for betfair, bet365, any company but Willian Hill

Mr Galpin
07 December 2023
Comment from uk.trustpilot.com
Open an account but can never log in error message saying check your email, check email but only email from William Hill are promotional inviting me to log into an account I can't log in. Next level incompetent

mike
05 December 2023
Comment from uk.trustpilot.com
Sue William hill take them to court get all the evidence photos balance transaction history etc as proof take to small claims court you will get your money & report them to gambling commission these corupt casino need to be stopped

Tim Cullingham
05 December 2023
Comment from uk.trustpilot.com
I have never seen a worse withdrawal system as the William Hill website. You can deposit in a lot of different ways but God help you if you want to withdraw a single cent, because they make it virtually impossible. I assume this is a method they use to lock up your money and encourage you to bet with them more. Extremely shady. I have used many other websites and had no problems, but I have spent about 4 hours over the course of several weeks trying to resolve this issue, without success. Avoid with extreme prejudice.

David
05 December 2023
Comment from uk.trustpilot.com
Do not play avoid like the plague cheating b#stard site the boss needs shooting Absolute scum don't play boycott at an any opertunity

kevan
05 December 2023
Comment from uk.trustpilot.com
Have been holding my winnings since october, long time user DO NOT USE IF YOU WIN ANY LARGE AMOUNT THEY FREEZE UR ACCOUNT. Zero updates I hope this company gets shut down use paddy power and others

Nikki Jeffries
04 December 2023
Comment from uk.trustpilot.com
After 3 losses of over 400 a week.Now we're in December and £1,602.25 donw this month all ready.I don't need to say anymore other than avoid.Same game again £2.25 a spin.When questioning there customer services to ask of there is any problems, you gain the same answers every time and it's an absolute joke to say the least.William hill has become unhelpful and unfair within the gaming community.I'll take my money to other sites if I was you...

AuraYahu
04 December 2023
Comment from uk.trustpilot.com
Easily the worst online customer service I ever had to deal with. Online agents who are basically clueless abs just fob you off. Simple requests take forever. Truly awful!

alan Merrifield
04 December 2023
Comment from uk.trustpilot.com
I placed a 5fold bet few others called off. but a couple of my teams scored cashout offered nowt. So on checking other sites braintree v Weymouth had the game Void so they will offer cashout as william ain't voided game and never did through out 90mins but have put void up 20 after final whistle I tried contacting them as if they had void up cashout would be availible. My 4 teams were all. winning and 10. M In left on all I wanted cash out £3 stake with a return of £332 and I had to watch a last min goal bet lost. I was redirected for over a hour I was told I had wrong dept they said william online I said it was rite place in the retail. The robot said I was irate and not givin him my details can u tell me your email so we a can check 3time ant 4time for username and password and 4time I siid I no as I ain't got online then he said I wll will speak his super viser she contact Me in 30 min. Did hear from again that was at 5. I lost alot on the cashout be not making it void and I'll take to I AS as it was just myself thay lost out on that as I got proof they new it was I sent it to them. Its from twitter posted by Weymouth FC on Friday telling there fan games off on the Friday 2 days before ko there no exscuse for that when modern day dick tupin its been

boldi borchi
02 December 2023
Comment from uk.trustpilot.com
please take into account that I notified Gamestop on 20.10.2022... with my name and passport and I also specified that I want to be blocked for casino games in Olinie, take into account that at that moment I was a casino customer 888 .paddy. ladbroke.betfred .those who can prove to you that these casinos on 20.10.2022 blocked me and told me that I can no longer play on that .com we take into account that casino wuillias hell I registered with the even 5 casinos, the problem is that when I bet a very large amount at Wuilliams Hell casino, I decided to report myself several times to GameStop, and on 10.01.2023, GameStop told me to contact WuWilliams Hell to be blocked as well I will let you know and you can check that the year is 2022.09. I played on Sunday night and I won £28,000 at roulette, I wanted to withdraw that money and it didn't let me because an error appeared, I saw that it didn't let me withdraw, I thought it was a tournament and that the money won was a demo game stuck for 3 hours, I tried several times to make a withdrawal and it gave me an error, then I bet on roulette 20p. sums of 2500£ once the one who wrote that year 10 my money was lost wuilliams hel should have stopped me from playing because it was a large amount of 28000£ and to block me for transferring money to my account that's what the instructions say from the casino. I'll let you know that after I got blocked at game stop, I also got blocked from the wuillias hell account. from the application but independent and the big losses of money separated me from my wife and my family then I tried to talk with a lawyer I tell everything that happened at the casino. wuillias hell. please understand that I didn't have money to pay the rent in tw47rn ..renfrew road 6...and I moved to another part of those, I complained again to gamestop, please refund the lost money and be compensated, dear cristian .

Onur Fedakar
02 December 2023
Comment from uk.trustpilot.com
I'm a player of william hill for a long time. In Gambling there is win or lose. That's a fact. In Vegas i got free spins and won 0 (zero). Easily in gambling if you have %0 chance to win on free spins. That is fixed. if i have won 0.01 pounds i could accept this reward and say that alright there is %99.99 chance of winning. Why we chase free spins on vegas games if we are not going to win anything. Zero has no equal and has no gaining. It is kind of cheating. And customer support is king of jokes. They only reply you with text walls. No clear answers nor understanding your problem. stay away from William Hill.

Ian Sheils
02 December 2023
Comment from uk.trustpilot.com
Disgusting service to be honest they hold back on your withdrawals.you go on the chat and it’s like your asking over and over the same question .they say there only chat service available but there is a number I spoke to will the supervisor today and he told me he’s the highest point of contact he’s not he lied over and over again . I’ve taken screen shots of the whole conversation and posted them on social media it’s a shame I can’t post them on here

Cc
30 November 2023
Comment from uk.trustpilot.com
I wouldn’t even give themOne star if I could the customer service is disgusting I am a regular customer and deposit a lot I have had issues the last couple of months trying to deposit and it says my account is restricted I have contacted William hill over 20 times with this issue literally more than 20 and every time they say they have sorted it and they never do they don’t mind taken your money though

Will
29 November 2023
Comment from uk.trustpilot.com
Made £35 in free spins, deposited £5 to withdraw as they don’t have any sort of bank account details (fair enough as I haven’t deposited before). As I requested the £35 withdrawal, I went to “processing” in my transactions on my William Hill account. Next morning, got email that I’m restricted to go on my account and can’t access any content after logging in. What a joke.

Tracy Twidale
28 November 2023
Comment from uk.trustpilot.com
I've only used William hill in my life , but past few month either can't get on at all, problem after problem but ok to take money absolute joke

Nar Gurung
27 November 2023
Comment from uk.trustpilot.com
Very poor slots gaming even I got 30 spins £1 stakes they gave nothing just £14 when you play slots not coming free spins after £100 there come free spins but nothing just £14 24 spins

john williams
27 November 2023
Comment from uk.trustpilot.com
Their customer service is a joke, the counter locations are rarely hosted by agents, and they have some of the worst odds of all the books. I have had a William Hill account for 5 years until this last debacle. I will never give them another dime!Steer clear of this company.

Gary Mckechnie
25 November 2023
Comment from uk.trustpilot.com
Great app, great customer service A+

16 26
25 November 2023
Comment from uk.trustpilot.com
The truth, the whole truth and nothing but the truth. William Hill owe me money for a game that was rigged. Glitches when a feature was about drop in but never did. And when we did get 12 n 15 free spins on Holy makeral at 5£ a stake we got absolutely zilch back in wins.higher stakes mean higher prizes stay clear of this site

Nikki Jeffries
24 November 2023
Comment from uk.trustpilot.com
3rd week now and another over 400 loss.The answers from William hill customer services are an absolute joke once again, didn't answer 1 word I said even after reporting a feature thay does not work on the game

Eddie T J Naylor
24 November 2023
Comment from uk.trustpilot.com
surprise surprise they lowerd the rtp on eye of horus now start giving out 5 free spins on it i wonder why. lol

Carole Bernardo
23 November 2023
Comment from uk.trustpilot.com
Would happily give this sh.t shower no stars if that was possible. I gamble responsibly, keeping my bets within affordability, as they are always advocating. But that's not really what they want! As I've lost only £60 in the last 12 months, they've decided I'm not worth their time. Out of the blue, no more promos. Fine, that's their prerogative. But then locking my account so that I cannot withdraw the balance of my money! And outstanding bets on Premier league season and racing classics for next spring, Lord only knows where I stand with them!! Avoid like the plague!!!

Eddie T J Naylor
22 November 2023
Comment from uk.trustpilot.com
take take take today, bonus is paying peanuts or nothing but dead spins joke of a site.

Ron Grinberg
22 November 2023
Comment from uk.trustpilot.com
I just can say that this is the best casino on line and the best c service.

jay cup
22 November 2023
Comment from uk.trustpilot.com
Very poor permitted me to deposit 100's within 1 hour and kept taking deposits without intervetation I complained and the only response I received was a request for ID no updates in 4 weeks. Very bad. exploiting the public with no morals

Darijus Polianskis
21 November 2023
Comment from uk.trustpilot.com
Very bad experience, couple hundred pounds small stakes like 20p and all in loose, horrible, not a single win, just avoid those scamers

Steve Mack
21 November 2023
Comment from uk.trustpilot.com
Ever since 888 took over, William hill has gone stingy especially their slots the payouts are awful,Scratch of the day is now crap,and even the bonus drop has gone from an almost guaranteed five spins to three.If your looking for a betting site go somewhere else. Oh ps there customer care is total ####

Ryan Omalley
21 November 2023
Comment from uk.trustpilot.com
Been on the site a year and I’m that year im £1900 Down one withdrawal of £100 I play on 0.40p stakes the payout is the worst I wouldn’t recommend at all I honestly believe it’s a scam considering the other comments here about the site
Evan Smith
18 December 2023
Comment from uk.trustpilot.com
This company is getting from bad to worst, I placed a bet within the best odds guaranteed time, which won. Only to be paid out at the taken price because apparently I am mot eligible for best odds guaranteed anymore, which they can't explain why, I got paid out £100 less.If they want to remove best odds guaranteed, it's fine, but why pay me different to others.This is a big put off to using or recommending william hill going forward
This company is getting from bad to worst, I placed a bet within the best odds guaranteed time, which won. Only to be paid out at the taken price because apparently I am mot eligible for best odds guaranteed anymore, which they can’t explain why, I got paid out £100 less.If they want to remove best odds guaranteed, it’s fine, but why pay me different to others.This is a big put off to using or recommending william hill going forward